SPRING-SUMMER 2014CATALOG of BOOKS

978-0-8144-1546-7

978-0-8144-0163-7

978-0-8144-3349-2

978-0-8144-7364-1

978-0-8144-1775-1

978-0-8144-1783-6978-0-8144-1348-7 978-0-8144-1538-2

978-0-8144-3253-2

978-0-8144-3177-1

978-0-8144-2030-0978-0-8144-7282-8

978-0-8144-3324-9 978-0-8144-0162-0978-0-8144-1748-5

978-0-8144-1762-1

B E S T S E L L E R S F R O M A M A C O M

978-0-8144-3286-0978-0-8144-1403-3

978-0-8144-7201-9

978-0-8144-1342-5

AMACOM, a division of American Management Association,publishes books on business, management, career growth,current events, technology, personal finance, real estate,and self-help. AMACOM books help readers enhance theirpersonal and pro fes sional growth and reach into the futureto understand emerging trends and cutting-edge thinking.

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SPRING-SUMMER 2014CATALOG of BOOKS

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Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Sales Representatives, International Distributors,

and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .35

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Ordering Information . . . . . . . . . . . . . . . .inside back cover

SupercommunicatorExplaining the Complicated in a Digital Age Frank J. Pietrucha

In our increasingly complicated and data-driven world, many new developments areso complex that only experts comprehend their nuances. But what they don’t graspis how to tell the world about them. Communicating technical content to non tech -nical listeners has fast become a critical 21st-century skill. Explaining what you do andwhy it’s important drives funding, policy decisions, media exposure, public awareness,and customer adoption.

This groundbreaking guide will help anyone to deliver clear, persuasive messages thatwin hearts, minds, and budgets. Supercommunicator explains how to:Distill details and data into big ideas • Deliver meaning to audiences • Use story -telling to captivate and educate • Humanize content to make complicated ideasmore tangible • Layer harder ideas on top of easier ideas • Strip away complexlan guage, jargon, and acronyms • Use analogies to explain unfamiliar areas •Master new digital modes of expression • And more

Enhanced with a wealth of examples—from how the National Academy of Sciencesused audience research to improve the way evolution is taught, to how NASA incor -po rated cutting-edge tools to visualize issues in climatology—this one-of-a-kind bookreveals how to make the complex comprehensible, and the dry deeply compelling.

FRANK J. PIETRUCHA (Washington, DC), president of Definitive Communications, has over 25years of experience helping start-ups, established companies, and government agencies makechallenging topics more accessible.

Turn difficult concepts into meaningful, mesmerizing messages.

Trajectory7 Career Strategies to Take You from Where You Are to Where You Want to BeDavid L. Van Rooy

When the economy’s difficult and jobs aren’t secure, people tend to focus on theshort term…on survival. But what they don’t grasp is how their current posi -

tion could be a springboard to their next position—or even the one after that.Caught between a fear of failure and a desire for instant success, they limit the risksthey take, unwittingly limiting their opportunities. As much as they want to getahead, they simply can’t see how to get there.

Trajectory is the answer. Each and every person has their own “trajectory” or careerpath—and this timely and refreshingly practical new book presents seven strate giesdesigned to help anyone create and manage theirs. Readers will discover how to:Make the most of feedback • Avoid stagnation and break through plateaus •Think big, act small, and move quick • Achieve growth through failure • Move tothe front of the pack through persistence • Continuously develop both “soft”and “hard” professional skills • And much more

Career success doesn’t happen overnight. From building relationships with mentors,to positioning (and repositioning) yourself for promotion—this essential guideprovides the tools you need for a lifetime of advancement.

DAVID L. VAN ROOY, PH.D., (Rogers, AR) is Senior Director, Global Organizational Effectivenessat Walmart, where he is responsible for the world’s largest Employee Engagement and Per for -mance Management programs. He has also overseen the development of talent man agementprograms for leading companies, including Burger King and Marriott International.

It’s time to take control of your professional destiny!

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MAY 2014 • CareerPaperback • 6 x 9 • 240 pages

978-0-8144-3390-4U.S. $16.00

MAY 2014 • Business / CommunicationPaperback • 6 x 9 • 272 pages

978-0-8144-3368-3U.S. $17.95

• National print campaign

• Online campaign

• Business radio campaign

• Author to launch social media campaign on

Twitter, Facebook, Google+, and Pinterest

• Coop advertising available

A World Gone SocialHow Companies Must Adapt to Survive

Ted Coiné and Mark Babbitt

The Social Revolution’s impact on the business world cannotbe over-estimated. Like the meteor that likely pre ci pitatedthe end of the dinosaurs, Social is the catalyst in an extinctionevent—and business as we know it has changed forever.

A World Gone Social offers an eye-opening look at funda men -tal and powerful changes the social collaboration era has setin motion:

Customers now have the power—just watch what happens asmore realize it! • With increased transparency, businessesmust be more ethical—no more pretending • Command-and-control leadership is now so inefficient, it is a liability •Nimble and small is the new competitive advantage—fewlarge corporations are capable of the agility required byevolving marketplaces • Recruiting is now a two-way propo -sition, with job seekers able to peer behind the corporatecurtain • Relationship and community-building is howcustomers and brand ambassadors are won—and retained • Engagement—with partners, employees, and customers—is not a luxury; it is a requirement.

Each chapter provides compelling stories and concrete exam -ples of companies demonstrating enlightened busi ness prac -tices and doing Social right—and some that are not—and thelessons to be learned from their experiences.

Finally, readers will discover how to objectively assess the fit -ness of their own company’s culture and social presence...sothey may successfully transition from a 20th- to a 21st-century“social” organization.

TED COINÉ (Naples, Fl) was recently named a Forbes Top 10 SocialMedia Power Influencer. He is co-founder of Switch and Shift, ablog focused on leadership, culture, and change in the social century.MARK BABBITT (Lake Tahoe, NV) is CEO and Founder of YouTern, asocial community for young careerists that Mashable calls a “Top 5Online Community for Starting Your Career.”

In the new age of Social Business...there’s a new set of rules.

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AUGUST 2014 • Business / Management

Hardcover • 6 1/8 x 9 1/4 • 256 pages

978-0-8144-3326-3

U.S. $24.95

In Faith and In DoubtHow Religious Believers and Nonbelievers Can Create Strong Marriages and Loving Families

Dale McGowan

Interfaith marriages fail more often than same-faith part -nerships. So what are the chances of survival for the ultimatemixed marriage—one between religious and nonreligiouspartners?

Nearly 20 percent of Americans now self-identify as nonreli gi -ous, including millions who are married to religious believers.Despite the differences, many of these marriages succeedbeau tifully. In this landmark book, popular author and secu -lar humanist Dale McGowan explores some of the stories ofthese unions, whose very endurance flies in the face of con -ventional wisdom, including his own marriage to a believ ingChristian—a loving partnership that remains strong after threekids and 22 years. Drawing on sociology, psychology, andreal-life experience, he shares:

Negotiation tips that set the stage for harmonious relation -ships • Strategies for dealing with pressure from extendedfamily • Profiles of families who have successfully blendeddifferent world views • Insights for helping kids make theirown choices about religious identity • Advice for handlingholidays, churchgoing, baptism, circumcision, religiousliteracy, and more

The first book of its kind, In Faith and In Doubt helps partnersnavigate the complexities of their situation while celebratingthe extraordinary richness it affords their relationship, theirchildren, and those around them.

DALE MCGOWAN, PH.D., (Atlanta, GA) a Harvard Humanist of the Year,teaches parenting workshops, blogs extensively, and serves as ExecutiveDirector of Foundation Beyond Belief. He is the author of ParentingBeyond Belief (978-0-8144-7426-6), Raising Freethinkers (978-0-8144-1096-7), and Atheism For Dummies.

Mom is a Baptist and Dad is an atheist. What are the kids?

• National print campaign

• National radio campaign

• Online campaign

• Coop advertising available

NEW TITLES

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AUGUST 2014 • Family & Relationships

Paperback • 6 x 9 • 288 pages

978-0-8144-3372-0 • U.S. $17.95

Also by Dale McGowan

978-0-8144-7426-6 978-0-8144-1096-7

• National print campaign

• National radio campaign

• Online campaign

• National syndicated article placement

• Coop advertising available

A Survival Guide to Parenting TeensTalking to Your Kids About Sexting, Drinking, Drugs,

and Other Things That Freak You Out

Joani Geltman, MSW

Turn back the clocks! Your sweet child has morphed into ateen. And it’s no longer just a messy bedroom or an attitudewith a capital “A” causing concern. There’s a whole new range ofissues on the horizon.

What if your daughter texts a naked picture to a“boy friend”…which he then forwards to the entire class? What if your sonbecomes increasingly withdrawn...Or your child is being bul -lied online? Would you know what to do? You could read awhole book on teen psychology—but who has the time! As aparent, what you need most is quick and candid advice fordealing with the issue at hand. After all, if you say the rightthing you will open up the lines of communication, but say thewrong thing …and WATCH OUT.

A Survival Guide to Parenting Teens is the solution. Covering abroad range of issues from the terrifying (sex, drinking, drugs,depression) to the frustrating (defiance, laziness, conformity,entitlement), parenting expert Joani Geltman approaches eachof the 80 topics with honesty and a dash of humor. Want to un -der stand why teens do what they do? Joani reveals what theyare thinking and feeling—and what develop men tal factors areinvolved. She then explains how to approach each problem ina way that lets your kid know you “get it” and leads to trulyproductive conversations.

From lying to sexting to falling grades, the teenage years can bean uphill battle. Here is the no-nonsense guide you need to getyour teen talking, listening, and back on track.

JOANI GELTMAN, MSW, (Boston, MA) has a Masters degree in SocialWork, and is an expert in child development and parenting. Shepresents her popu lar course, Adolescent Psychology, to schools andcommunity groups, hosts Ask the Expert gatherings for parents, andprovides home-based parent coaching services.

Little kids, little problems…big kids, BIG problems.

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MAY 2014 • Parenting

Paperback • 6 x 9 • 288 pages

978-0-8144-3366-9

U.S. $16.00

Think Bigger Developing a Successful Big Data Strategy for Your Business Mark Van Rijmenam

Big data—the enormous amount of data that is created as virtually every move -ment, transaction, and choice we make becomes digitized—is revolutionizing

business. Offering real-world insight and explanations, this book provides a road -map for organizations looking to develop a profitable big data strategy...and re -veals why it’s not something they can leave to the I.T. department.

Sharing best practices from companies that have implemented a big data strategyin clud ing Walmart, InterContinental Hotel Group, Walt Disney, and Shell, ThinkBigger covers the most important big data trends affecting organiza tions, as well askey technologies like Hadoop and MapReduce, and several crucial types ofanalyses. In addition, the book offers guidance on how to ensure security, andrespect the privacy rights of consumers. It also examines in detail how big data isimpacting specific industries—and where opportunities can be found.

Big data is changing the way businesses—and even governments—are operated andmanaged. Think Bigger is an essential resource for anyone who wants to ensure thattheir company isn’t left in the dust.

MARK VAN RIJMENAM (The Hague, Netherlands) is founder of the leading big data knowledgeplat form, Big Data Startups. He is a public speaker and a sought-after strategist who advisesmajor orga nizations on how to develop their own customized big data strategies.

Terabytes, Exabytes, Brontobytes...OH MY! It’s time to get a handle on big data.

Learning to SucceedRethinking Corporate Education in a World of Unrelenting ChangeJason Wingard

Frequent market shifts...The rapid pace of technological change...We’re all famil iarwith the old saying, “the only constant is change,” but this has never been as truefor business as it is today—nor have the penalties for companies who fail to learnand adapt been as high.

Learning to Succeed insists that an integrated model for corporate education—one thatlinks development programs with strategic goals—is critical to building agile and re -sil ient learning organizations that will survive in our fast-evolving business landscape.

Companies need to continually assess where they need to go in relation to wherethey are now—and use training to bridge the gap. As these new education initia -tives are designed to advance concrete corporate goals, participants become activelearners. Instead of merely listening to lectures—they work on strategic plans andaction projects tied to key objectives. Learning is reinforced and ROI is optimized.

For companies ready to embrace what it means to be a learning organization, to wel -come the CLO to the C-Suite, to tightly and continuously weave strategy andlearning into the fabric of their businesses, the opportunities are limitless. Completewith practical guidelines and illuminating case studies, this pioneering book putsthem on the path to long-term success.

JASON WINGARD, PH.D., (New York, NY) is Managing Director and Chief Learning Officer atGold man Sachs. He was previously Vice Dean of Executive Education and adjunct Professorof Management at the Wharton School.

Companies that don’t learn, won’t last.

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AUGUST 2014 • Management / TrainingHardcover • 61/8 x 91/4 • 240 pages

978-0-8144-3413-0U.S. $29.95

APRIL 2014Business / Information Management Hardcover • 61/8 x 91/4 • 288 pages

978-0-8144-3415-4U.S. $27.95

• National print campaign

• Coop advertising available

The Hidden LeaderDiscover and Develop Greatness Within Your Company

Scott K. Edinger and Laurie Sain

Think you can spot the leaders in your company? Don’t be socertain that you can identify them by their positions. Whatabout those employees who consistently step up: the front-lineworker who inspires the entire team to success; the field agentwho solves a previously intractable problem; the ser vice repwho thinks outside the box and creates unshake able cus tomerloyalty. These are more than “good employees” … these are“hidden leaders”…and they are critical to an orga nization’slong-term, strategic success.

Managers today need to make the most of all their resources—and The Hidden Leader shows them how to recognize thesetalented but under utilized employees, who:

Consistently exhibit integrity • Lead through authentic rela tion -ships • Focus on results • Maintain an unswerving customerfocus • Act out the value promise of the company

With its systematic approach and full range of developmenttools, this groundbreaking guide then shows readers exactlyhow to cultivate and engage these leaders-in-the-making—fortruly exceptional results. In a unique feature, this interactivebook has quick response (QR) codes embedded throughoutfor instant access to assessments, planners, and support tools.Savvy readers can use their smart phones or tablets to scanthem . . . and expand their learning on the spot.

Supported by real-world examples of hidden leaders in action,the book helps managers discover these secret saviors, andenable them to deliver even greater value to customers. Hid -den leaders to the rescue!

SCOTT K. EDINGER (Tampa, FL), founder of Edinger Consulting Group,helps organizations from small businesses to the Fortune 500 gen er -ate dramatic, sustainable business results. Co-author of The Inspir -ing Leader, he blogs for Harvard Business Review and Forbes.LAURIE SAIN (Lander, WY) helps businesses develop strategic goals,and maxi mize their innovation, productivity, and creativity. Herprograms have inspired over 500,000 people.

Identify and empower the unsung heroes that can take your business to new heights.

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MAY 2014 • Management / Leadership

Hardcover • 6 1/8 x 9 1/4 • 240 pages

978-0-8144-3399-7

U.S. $24.95

The Standout Business PlanMake It Irresistible—and Get the Funds You Need for Your Startup or Growing BusinessVaughan Evans and Brian Tracy

Too many business plans focus on the details most important to the managersor business owners writing them . . . and fail to address the questions most cru -cial to potential backers. This immensely practical and eminently readable bookshows readers how to create a business plan that speaks directly to investors andlenders and makes it easy for them to say yes.

Featuring case studies and examples of both what to do and what not to do, the bookreveals how to:Include the vital information backers need, while leaving out extraneous fillerthat gets in the way • Address key factors such as market demand, competition,and strategy • Spell out the essence of your business proposition • Outlineresources and financial forecasts • Assess risk from the backer’s perspective •Evaluate and improve the plan to ensure its success

With the easy-to-follow guidance in The Standout Business Plan, now anyone can pre - sent a clear, concise, and convincing case that will win them the funding they need tosucceed.

VAUGHAN EVANS (London, UK) is a highly experienced consultant specializing in strategyand business planning for corporate clients and strategic due diligence for private equity.BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO of Brian Tracy Internationaland one of the top business speakers and authorities in the world today.

Crafting your business plan from the investor’s perspective.

The Art of War for Small BusinessDefeat the Competition and Dominate the Market with the Masterful Strategies of Sun Tzu Becky Sheetz-Runkle

Sun Tzu’s ancient The Art of War has inspired military, political, and business leadersacross the world with its brilliant strategies for prevailing against opponents. At thecore of this classic treatise is the message that sledgehammer approaches can backfire,and size alone does not guarantee wins. Strategy, positioning, planning, leadership—all play equally significant roles, making Sun Tzu’s teachings perfect for small busi nessowners and entrepreneurs entrenched in fierce competition for customers, marketshare, talent . . . for their very survival.

The Art of War for Small Business is the first book to apply Sun Tzu’s wisdom to thesmall business arena. Featuring inspiring examples of entrepreneurial success, thebook’s 12 timeless lessons reveal how to:Choose the right ground for your battles • Prepare without falling prey to paralysis • Leverage strengths while overcoming limitations • Strike competitors’ weakestpoints and seize every opportunity • Focus priorities and resources on con queringkey challenges • Go where the enemy is not • Build and leverage strategic alliances

Big companies may deploy overwhelming forces, but small companies can outsmart,outmaneuver, and outstrategize larger adversaries to capture crucial sectors, serveunmet needs, and emerge victorious.

BECKY SHEETZ-RUNKLE (Washington, DC) is a strategic marketer, speaker, and martial artist.She is the author of Sun Tzu for Women.

In the battle for the marketplace, bigger is not always better.

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JUNE 2014 • Small BusinessPaperback • 6 x 9 • 224 pages

978-0-8144-3381-2U.S. $14.95

MAY 2014Small Business & EntrepreneurshipPaperback • 73/8 x 91/4 • 272 pages978-0-8144-3411-6 • U.S. $19.95

North American distribution rights only.No translation rights. No audio rights.

• National print campaign

• Coop advertising available

Own Your FutureHow to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

Paul B. Brownwith Charles F. Kiefer and Leonard A. Schlesinger

It used to be that if you studied and worked hard, you could beassured of an extremely satisfying career. But in a world ofconstant layoffs and dying industries, it has become increas -ingly difficult to “plan” your way to success.

So what is the solution? Well, when it comes to dealing withun cer tainty, nobody handles it better than successful entrepre -neurs. That’s why you want to take the same approach they do!Based on extensive research and interviews, Own Your Futureshows how to apply the simple model they use—Act. Learn.Build. Repeat—to reinvent the way you maneuver in an unpre -dictable job market.

Here’s how it works. Instead of picturing your perfect career andworking backwards, simply begin with the direction you wantto go and take a small step. Thinking alone will never changeyour life—you must ACT. Then evaluate the lessons you learnfrom that first step, build on them, and take another step inyour desired direction. Repeat this process until you haveachieved your goal.

When you consider that your job—perhaps even your industry—may disappear, you have no choice but to take control. Filledwith stories of professionals of all kinds who have profited fromthis proactive approach, Own Your Future gives you the tools youneed to succeed—no matter what comes your way.

PAUL B. BROWN (Anna Maria, FL) is a long-time contributor to theNew York Times and a former writer and editor for BusinessWeek,Forbes, and Inc. CHARLES F. KIEFER (Sudbury, MA) is President ofInnovation Associates, the firm that pioneered the concept oforganizational learning. LEONARD A. SCHLESINGER (Cambridge, MA)returned to Harvard Business School as a Baker Foundation Professorof Business Administration after serving as president of BabsonCollege. Together, they are the authors of Just Start as well as popularblogs for Harvard Business Review and Forbes.

In an era with no job security, how do you not only survive—but thrive?

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JUNE 2014 • Career

Hardcover • 6 1/8 x 9 1/4 • 224 pages

978-0-8144-3409-3

U.S. $22.00

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MORE FROM THE BRIAN TRACY SUCCESS LIBRARY. POWERFUL. PRACTICAL. POCKET-SIZED.

ManagementBrian Tracy

The strength of any organization is determined by thequality of its managers. What they do and how they doit is the key determinant of corporate success. Want to be -come invaluable to your company? Boost your mana ge rialskills.

The good news is that great managers are made . . . not born.When you discover what the most successful managersknow, you will unlock the secrets to turning even ordinaryemployees into extraordinary performers.

Now with this handy little book, success expert Brian Tracyreveals how anyone can easily:

Set performance standards • Delegate productively • De -fine key result areas • Concentrate attention and resourceson high-payoff activities and eliminate distrac tions • Hireand fire effectively • Build a staff of peak performers •Hold meetings that work • Foster team spirit • Communi -cate with clarity • Negotiate successfully • Remove obstaclesto per form ance • Set the right example • Make good deci -sions quickly • And more

Filled with practical, proven techniques and tools, this essen -tial guide shows you how to bring out the best in your people—and hit new heights in your own career.

MAY 2014 • Management • HC • 41/2 x 61/2 • 112 pages978-0-8144-3419-2 • U.S. $9.95

MarketingBrian Tracy

The success or failure of your business depends onthe success or failure of your marketing efforts. Ifyou can identify what your customers want, need, andcan afford—and then give it to them—you will achieveoutstanding results.

Filled with Brian Tracy’s trademark wisdom, this indis pen s -able guide contains 21 powerful ideas you can use to imme -di ately improve your strategic marketing results. You’lldiscover how to:

Build your customer base • Set yourself apart from the com -petition • Answer three crucial questions about any newproduct or service • Use market research and focus groupsto fuel better decisions • Fulfill a basic emo tion al need forbuyers • Determine the correct price point for your offer -ings • Become truly customer-focused • Make the most ofyour distribu tion channels • Master the concepts of special -ization, differentiation, segmentation, and concentration •Give customers a reason to switch from your competitors • And more

Packed with time-tested marketing strategies, this practi caland portable book shows you how to overcome the compe ti -tion, increase sales and profitability, and domi nate yourmarket niche.

JUNE 2014 • Marketing • HC • 41/2 x 61/2 • 112 pages978-0-8144-3421-5 • U.S. $9.95

No German or Russian translation rights. No audio rights.

NEW TITLES

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MORE FROM THE BRIAN TRACY SUCCESS LIBRARY. POWERFUL. PRACTICAL. POCKET-SIZED.

978-0-8144-3318-8

978-0-8144-3311-9

978-0-8144-3314-0

978-0-8144-3341-6

978-0-8144-3343-0

BRIAN TRACY (Solana Beach, CA) is theChairman and CEO of Brian Tracy

International, a company special i zing in the

training and develop ment of indi vid uals and

orga ni zations. One of the top business speakers

and authorities in the world today, he has

consulted for more than 1,000 companies and

addressed more than 5,000,000 people in

5,000 talks and seminars throughout the

United States and more than 60 countries

worldwide. He has written 55 books and

produced more than 500 audio and video

learning programs on management, motivation,

and personal success.

A Team of LeadersEmpowering Every Member to Take Ownership, Demonstrate Initiative, and Deliver ResultsPaul Gustavson and Stewart Liff

Workplace teams are supposed to harness employees’ talents to tackle challenges.But the reality often falls short…

Now imagine having a team where everyone steps up and performs all of the leader -ship tasks. Imagine a team that is constantly sharing knowledge and pushing theenvelope—one that does long term planning and produces outstanding performance.

A Team of Leaders shows readers how to design systems that nurture the leadershippotential of every employee—the key to creating high-performance teams. The book’sproven principles and techniques include:The Five-Stage Team Development Model that maps the transition from traditionalto self-directed teams • Best practices in team process design • A Team Value Crea tionTool that allows members to appreciate the significance of what they contributeeach day • Visual Management • And more

Filled with real-world examples, this fresh approach transforms passive groups of dis -par ate people into effective teams of leaders—workplace teams that work!

PAUL GUSTAVSON (San Jose, CA) is a former chair of the Marriott School of Management’sOB/HR Advisory Board and founder of OPD, which helps organizations around the worldcreate and sustain high-performance teams. STEWART LIFF (Los Angeles, CA) is a human re -sources and visual management expert and the author of Managing Government Em ploy -ees (978-0-8144-0887-2).

Which brings better results—a team of workers or a team of LEADERS?

Nonstop Sales BoomPowerful Strategies to Drive Consistent Growth Year After YearColleen Francis

Do your company’s sales results lurch between highs and lows—with the end ofeach quarter reduced to a mad scramble to meet quota? For many sales orga -

ni zations, the pattern is commonplace and unshakeable.

Nonstop Sales Boom explains how to break this unhealthy cycle and achieve strong,steady results—every quarter, from every member of the team. The secret is tobroaden the focus from merely closing deals to actively nurturing the four criticalstages of client engagement:Attraction: Fill the funnel with lucrative prospects • Participation: Turn them intocustomers faster • Growth: Invest in valued clients • Leverage: Turn custo mers intoreferral generators

When companies concentrate on only one or two of these areas, their results be comeerratic. With the field-tested strategies in Nonstop Sales Boom, readers will learn how tosystematically attract a regular flow of prospects and move them smoothly throughthe pipeline. Packed with enlightening examples of sales disasters and standouts, thispractical guide brings balance to the selling process, reliability to revenues, andbooming sales all year long.

COLLEEN FRANCIS (Ottawa, Ontario) is President and Founder of Engage Selling Solutions.Se lected as a 2013 Top Sales Influencer by Openview Sales Lab, Colleen is known fordeliver ing results. Her clients include Merck, Hilton, Chevron, Royal Bank of Canada,Dow AgroSciences, Adecco, Trend Micro, and countless other leading organizations.

Boom! Turn your sales around once and for all.

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AUGUST 2014 • SalesPaperback • 6 x 9 • 288 pages

978-0-8144-3376-8U.S. $17.95

MARCH 2014 • Management / TeamsHardcover • 61/8 x 91/4 • 240 pages

978-0-8144-3407-9U.S. $26.95

It’s Not the Size of the Data—It’s How You Use ItSmarter Marketing with Analytics and DashboardsKoen Pauwels

Brand tracking, CRM programs, trade shows, online behavior tracking, satis fac -tion studies. Mounds of marketing metrics are generated across touchpoints

and channels. It can be information overload—too much, too scattered. But lockedin the vast quantity of information are accurate, data-driven answers to every mar -keting question. Analytic dashboards are transformative web-based tools that ga -ther, syn the size, and visually display essential data in real time, directly connect ingmar ket ing with performance.

World renowned marketing expert Koen Pauwels supplies a simple yet rigorousmeth od ology and wealth of case studies to help any size organization, in any in dus -try, turn data into productive action. He explains step by step how to:Gain crucial IT support • Build a rock-solid database • Select key leading perform -ance indicators • Design the optimal dashboard layout • Use marketing analyticsto improve decisions and reap rewards

Gut decisions are outdated and downright dangerous. Whether you’re trying to allo -cate resources between online and offline marketing, measure the ROI of specificefforts, or scale up a creative campaign, dashboard analytics bring scientific precisionand insight to marketing efforts—with far better results.

KOEN PAUWELS (Istanbul, Turkey) is an award-winning professor, consultant, and expert on thetopic of marketing ROI. After receiving his Ph.D. at UCLA, he taught at Dartmouth’s TuckSchool of Busi ness before joining Ozyegin University.

Drowning in marketing data? Dashboard analytics to the rescue!

Customer Experience 3.0 High-Profit Strategies in the Age of Techno ServiceJohn A. Goodman

With technology like smart phones, social media, mobile connectivity, and speechanalytics, businesses have more opportunities to enhance the customer

experience than ever before. Not only that . . . customers expect more. Unfortunately,many companies fail to take advantage of and properly manage the tools that nowexist, delivering a series of frustrating, disjointed transactions that drive people away.

Customer Experience 3.0 provides a firsthand view of what works and what doesn’t.The book contains an innovative customer experience framework and step-by-steproadmap, showing readers how to:Design and deliver flawless services and products while setting honest customerexpectations • Create and implement an effective customer access strategy •Capture and leverage the voice of the customer to set priorities and improveproducts, services, and marketing • Use CRM systems, cutting-edge metrics, andother tools to deliver customer satisfaction

Great companies provide seamless experiences, seeming to know what customerswant before they know it themselves . . . while others set up fancy Facebook pages andthen drop the ball. This groundbreaking guide reveals how to delight customers usingthe best tools available.

JOHN A. GOODMAN (Bethesda, MD) is a highly regarded customer experience consultant andauthor of Strategic Customer Service (978-0-8144-1333-3). He is the co-founder of TARP,the consulting firm Tom Peters once called “perhaps America’s premier customer serviceresearch firm.”

Providing the best customer service technology allows.

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MARCH 2014 • Marketing / ResearchHardcover • 61/8 x 91/4 • 240 pages978-0-8144-3395-9U.S. $29.95

AUGUST 2014Marketing / Customer ServiceHardcover • 61/8 x 91/4 • 256 pages978-0-8144-3388-1U.S. $24.95

Administrative Assistant’s and Secretary’s HandbookFIFTH EDITIONJames Stroman, Kevin Wilson, and Jennifer Wauson

From managing the phones, coordinating meetings, and preparing presentations toplanning events, crafting clear business communications, and deciphering legaldocuments, administrative assistants need to be everything to everyone, all the time.

Long the gold standard for office professionals seeking to improve their performanceand enhance their value to employers, this comprehensive guidebook is the definitivesource of information on topics including:Creating graphics, charts, and presentations • Microsoft Word, Excel, Outlook, andPublisher • Web conferencing • Electronic and paper filing systems • Record-keeping • Research skills • Travel arrangements • Meeting planning and manage -ment • Busi ness math • Computer and software troubleshooting • And much more

Extensively updated, the fifth edition of the Administrative Assistant’s and Secretary’sHandbook contains new information on Windows 8, Microsoft Office 2013, Apple OS,mobile computing, data security, Google Calendar, Google Drive, Google Docs, andMicrosoft Web Applications.

Today’s administrative jobs are demanding and constantly changing. The latest edi -tion of this best-selling guide will help professionals everywhere come out on top.

JAMES STROMAN (Dallas, TX) has worked as an executive assistant to an army general, a gov -ernor, and the owner of an NFL football team. KEVIN WILSON (Acworth, GA) is Vice Presidentof Videologies, Inc., a company that specializes in training administrative profes sionals inFortune 500 companies. JENNIFER WAUSON (Atlanta, GA) is President of Videologies, Inc.

Because you’re expected to effortlessly and efficiently juggle it ALL . . .

Training That Delivers Results Instructional Design That Aligns with Business GoalsDick Handshaw

Instructional designers and other training professionals are often forced intoorder-taking roles. The company wants training on a specific topic—businesswrit ing, be ha vioral interviewing, customer service—and a one-size-fits-all moduleis produced.

Training That Delivers Results offers a far better way to educate employees, one thatconnects learning solutions with strategic business goals. Rather than being told whatto teach, proactive designers collect data to define problems and develop train ing inter -ventions. Written by one of the originators of computer-based training, Handshaw’sresults-oriented model is systematic, yet flexible, and works for both instructor-ledtraining and e-learning. Readers will learn how to:Analyze performance gaps • Create targeted performance objectives and connectthem with the right measurement tools • Determine the best instructional stra te -gy and the appropriate media • Build consensus with project blueprint meetings• Evaluate the effectiveness of training and use the data to continually improve.

Learning goals and business goals should go hand in hand. Here are the tools, work -sheets, and assessments needed to tie the learning experience to enhanced per form -ance outcomes—and deliver sustainable, quantifiable business results.

DICK HANDSHAW (Charlotte, NC), president of Handshaw, Inc., is a consultant, speaker, andpio neer in the field, with more than 35 years of experience as a learning and performance im -prove ment professional.

A master of instructional design unlocks the formula for success.

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MAY 2014 • TrainingPaperback • 73/8 x 91/4 • 224 pages

978-0-8144-3403-1U.S. $34.95

JUNE 2014 • Office SkillsHardcover • 71/8 x 101/4 • 560 pages

Previous Edition: 978-0-8144-1760-7978-0-8144-3352-2

U.S. $34.95

Redefining Operational ExcellenceNew Strategies for Maximizing Performance and Profits Across the OrganizationAndrew Miller

The old definition of operational excellence is a relic. Our world is too complex,too interconnected, and too fast-moving for organizations to achieve dramaticresults simply by eliminating waste and increasing standardization. After all, nocompany ever cut their way to sustainable growth.

True operational excellence is not about “lean” or six sigma or any other method -ology. Operational excellence is a mindset, and it achieves breakthrough results. Itrequires a company culture that questions current models and focuses on addingvalue, making improvements, and increasing speed. Operational excellence isabout finding money and performance boosts in areas businesses don’t normallylook. Redefining Operational Excellence covers it all—processes, people, and opera -tions—and shares specific strategies to:Drive innovation and collaboration • Engage customers • Attract and retain toppeople • Align strategy and execution • Optimize speed • And more

Operational excellence is the relentless pursuit of doing things better. This revel a toryguide presents a groundbreaking way of doing things that will benefit organi za tionsand their customers.

ANDREW MILLER (Toronto, Canada) is an operations expert whose clients include the Bankof Nova Scotia, McKesson Canada, 3M Canada, Mount Sinai Hospital, and other world-class institutions. Before starting his firm in 2006, he held senior consulting positions withIBM Business Consulting Services and PricewaterhouseCoopers Consulting.

A new way to think about operations. A fresh look at excellence.

Successful Business Process ManagementWhat You Need to Know to Get ResultsPaula K. Berman

Companies—especially more complex organizations—require standard, docu -mented processes and procedures to achieve high levels of quality and produc -

ti vity. Too few, and inefficiency ensues; too many, and creativity is stifled.

Yet it can be difficult to find training on process improvement—and the range ofcomplicated tools available could make even the most experienced profes sion al’shead spin. Successful Business Process Management fills the gap, providing a succinct,accessible overview of the field. Step-by-step instructions explain how to:Overcome resistance and apathy to standard procedures ● Take a systematicrather than ad hoc approach to process management ● Design key processes and capture them in documented procedures ● Revise existing processes whenfeasible ● Roll out the changes so people know what to do ● Embed them in theorganization for reliable outcomes

Process management serves as a structural framework for streamlining activitiesand creating smooth workflows. Get it right—neither overly rigid nor under devel -oped—and an outflow of continuous improvements will drive long-term success.

PAULA K. BERMAN (Hillsboro, OR) is a Six Sigma Black Belt who has worked with QualitySystems at companies of all sizes and in a range of industries. Her varied experiencehelped her develop a holistic approach to business process implementation, and practicalsolutions for getting results.

Better business processes mean better business results!

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JUNE 2014 • Business / ManagementHardcover • 61/8 x 91/4 • 256 pages978-0-8144-3397-3U.S. $27.95No audio rights.

APRIL 2014 • Management / QualityHardcover • 61/8 x 91/4 • 272 pages978-0-8144-3401-7U.S. $29.95

The AMA Handbook of Project ManagementFOURTH EDITIONPaul C. Dinsmore and Jeannette Cabanis-Brewin

Projects are the life blood of any organization. Revised to reflect the latest changesto A Guide to the Project Management Body of Knowledge (PMBOK®) and the ProjectManagement Professional Exam®, the fourth edition of The AMA Handbook of ProjectManagement provides readers with a clear overview of a complex discipline. Coveringeverything from individual projects to programs and strategic alignment, it addresses:Project initiation and planning • Communication and interpersonal skills •Scheduling, budgeting and meeting business objectives • Managing political andresource issues • Implementing a PMO • Measuring value and competencies.

The book compiles essays and advice from the field’s top professionals and featuresnew chap ters on stakeholder management, agile project management, program man -age ment, project governance, knowledge management, and more. Updated with freshexamples, case studies and solutions to specific project management dilemmas, itremains an essential reference to the critical concepts and theories all project man a -gers must master.

PAUL C. DINSMORE, PMP (Dallas, Texas and Rio de Janeiro, Brazil) is an international authorityon project management and organizational change. He has been honored with PMI’sDistinguished Contributions Award and is a Fellow of the Institute. JEANNETTE CABANIS-BREWIN(Cullowhee, NC), editor-in-chief for Project Management Solutions, Inc. and principal ofWordSource, LLC, has written about project management for many years and is a recipient ofPMI’s Distinguished Contributions Award.

A must-read for any project management professional or student.

The Facility Management HandbookFOURTH EDITIONKathy O. Roper, CFM, LEED APRichard P. Payant, DBA, CFM, CPE, CHS, LEED Green Associate

Facility management is a multidisciplinary function requiring a deep knowledgeof the entire business and physical planning cycle, including the buildings,infrastructure, and people. Technology systems, disaster recovery planning, zoningcompliance, furnishings, recycling programs, grounds maintenance—it all fallsunder the facility management umbrella. The sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices.

The Facility Management Handbook is that one essential book. Insightful overviews,case studies, and practical guidelines pave the way for successful planning, bud get -ing, real estate transactions, construction, emergency preparedness, security, oper a -tions, maintenance, and more. This thoroughly revised fourth edition examinescutting-edge technologies and includes new information on Building InformationModeling (BIM), contracting and project management methods, FASB and IASBrequirements, distributed working, and sustainability reporting.

Balancing an in-depth look at the fundamentals with a view toward what the futureholds, the book is essential reading for every facility management professional.

KATHY O. ROPER, CFM, LEED AP (Atlanta, GA) is Associate Professor of Integrated FacilityManagement at Georgia Institute of Technology. RICHARD P. PAYANT, DBA, CFM, CPE, CHS,LEED GREEN ASSOCIATE (Washington, DC) is Director of Facilities Management, GeorgetownUniversity.

A complete update of the most trusted resource in the field.

NEW TITLES

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JULY 2014 • Facility ManagementHardcover • 71/8 x 101/4 • 688 pages

Previous Edition: 978-0-8144-1380-7978-0-8144-3215-0

U.S. $79.95

JUNE 2014 • Project ManagementHardcover • 71/8 x 101/4 • 576 pages

Previous Edition: 978-0-8144-1542-9978-0-8144-3339-3

U.S. $79.95This professional title is short discounted.

SELECTED BACKLIST

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BUSINESS SELF-HELP11 Laws of Likability, The Relationship Networking . . . Because People Do Business with People They Like Michelle Tillis Lederman 978-0-8144-1637-2 / PB / $16.95

Crunch Point The Secret to Succeeding When It Matters Most Brian Tracy 978-0-8144-7371-9 / HC / $17.95

Disagreements, Disputes, and All-Out War Three Simple Steps for Dealing with Any Kind of Conflict Gini Graham Scott 978-0-8144-8063-2 / PB / $15.00

EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn 978-0-8144-0844-5 / PB / $16.00

Etiquette Edge, The The Unspoken Rules for Business Success Beverly Langford 978-0-8144-7242-2 / PB / $14.95

Face It Recognizing and Conquering the HiddenFear That Drives All Conflict at Work Art Horn 978-0-8144-0835-3 / HC / $21.95

Focal Point A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals Brian Tracy 978-0-8144-7278-1 / PB / $15.00

Goal Setting How to Create an Action Plan and Achieve Your Goals SECOND EDITIONMichael S. Dobson and Susan B. Wilson 978-0-8144-0169-9 / PB / $12.00

I Hear You Repair Communication Breakdowns,Negotiate Successfully, and BuildConsensus . . . in Three Simple Steps Donny Ebenstein 978-0-8144-3219-8 / HC / $24.95

Increase Your Influence at Work Richard A. Luecke and Perry McIntosh 978-0-8144-1601-3 / PB / $14.00

It Factor, The Be the One People Like, Listen to, and Remember Mark Wiskup 978-0-8144-7437-2 / PB / $14.95

Joy of Retirement, The Finding Happiness, Freedom, and the Life You’ve Always Wanted David C. Borchard and Patricia A. Donohoe 978-0-8144-8056-4 / PB / $16.95

Laws of Charisma, The How to Captivate, Inspire, and Influence for Maximum Success Kurt W. Mortensen 978-0-8144-1591-7 / HC / $21.95

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-1068-4 / HC / $21.95

Operation Excellence Succeeding in Business and Life — the U.S. Military Way Mark Bender 978-0-8144-0822-3 / HC / $24.95

PEOPLE STYLES AT WORK...AND BEYOND Making Bad Relationships Good and Good Relationships Better SECOND EDITIONRobert Bolton and Dorothy Grover Bolton 978-0-8144-1342-5 / PB / $19.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

POWER OF PRESENCE, THE Unlock Your Potential to Influence and Engage Others Kristi Hedges 978-0-8144-1773-7 / HC / $22.00

Powerful Phrases for Dealing with Difficult People Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Renee Evenson 978-0-8144-3298-3 / PB / $10.95

Real-World Time Management SECOND EDITIONRoy Alexander and Michael S. Dobson 978-0-8144-0170-5 / PB / $12.00

Reinvention How to Make the Rest of Your Life the Best of Your Life Brian Tracy 978-0-8144-1346-3 / HC / $21.95

Secret to Peak Productivity, The A Simple Guide to Reaching Your Personal Best Tamara Myles 978-0-8144-3385-0 / PB / $16.00

Smarts Are We Hardwired for Success? Chuck Martin, Peg Dawson and Richard Guare 978-0-8144-0906-0 / HC / $21.95

SUCCESS UNDER STRESS Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On Sharon Melnick 978-0-8144-3212-9 / PB / $17.95

Time Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3343-0 / HC / $9.95

Time Power A Proven System for Getting More Done in Less Time Than You Ever Thought Possible Brian Tracy 978-0-8144-7470-9 / PB / $16.00

Time Trap, The The Classic Book on Time Management FOURTH EDITIONAlec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

BUSINESSSTRATEGYCorporate Agility A Revolutionary New Model forCompeting in a Flat World Charles Grantham, Jim Ware and Cory Williamson 978-0-8144-0911-4 / HC / $29.95

Data Crush How the Information Tidal Wave is Driving New Business Opportunities Christopher Surdak 978-0-8144-3374-4 / HC / $27.95

Outsourcing for Radical Change A Bold Approach to Enterprise Transformation Jane C. Linder 978-0-8144-7218-7 / HC / $35.00

TITLES IN RED ARE OUR BESTSELLERS

SELECTED BACKLIST

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CAREER201 Knockout Answers to Tough Interview Questions The Ultimate Guide to Handling the NewCompetency-Based Interview Style Linda Matias 978-0-8144-1500-9 / PB / $13.95

ACING THE INTERVIEW How to Ask and Answer the QuestionsThat Will Get You the Job Tony Beshara 978-0-8144-0161-3 / PB / $16.95

Black Faces in White Places 10 Game-Changing Strategies to Achieve Success and Find Greatness Randal Pinkett, Jeffrey Robinson and Philana Patterson 978-0-8144-1680-8 / HC / $24.95

Career Clinic, The Eight Simple Rules for Finding Work You Love Maureen Anderson 978-0-8144-1051-6 / PB / $15.00

CAREER MATCH Connecting Who You Are with What You’ll Love to Do Shoya Zichy and Ann Bidou 978-0-8144-7364-1 / PB / $15.00

Cracking the New Job Market The 7 Rules for Getting Hired in Any Economy R. William Holland 978-0-8144-1734-8 / PB / $17.95

Elements of Resume Style, The Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters That Work Scott Bennett 978-0-8144-7280-4 / PB / $9.95

FBI Career Guide, The Inside Information on Getting Chosen forand Succeeding in One of the Toughest,Most Prestigious Jobs in the World Joseph W. Koletar 978-0-8144-7317-7 / PB / $15.00

How to Land a Top-Paying Federal Job Your Complete Guide to Opportunities,Internships, Resumes and Cover Letters,Networking, Interviews, Salaries,Promotions, and More! SECOND EDITIONLily Madeleine Whiteman 978-0-8144-2022-5 / PB / $24.95

How to Make It Big as a Consultant FOURTH EDITIONWilliam A. Cohen 978-0-8144-1032-5 / PB / $18.95

I Got My Dream Job and So Can You 7 Steps to Creating Your Ideal Career After College Pete Leibman 978-0-8144-2020-1 / PB / $15.95

Insider’s Guide to Building aSuccessful Consulting Practice, An Bruce L. Katcher and Adam Snyder 978-0-8144-1436-1 / PB / $18.95

Job Search Checklist, The Everything You Need to Know to Get Back to Work After a Layoff Damian Birkel 978-0-8144-3291-4 / PB / $16.00

JOB SEARCH SOLUTION, THE The Ultimate System for Finding a Great Job Now! SECOND EDITIONTony Beshara 978-0-8144-1799-7 / PB / $16.95

Make Your Contacts Count Networking Know-How for Business and Career Success SECOND EDITIONAnne Baber and Lynne Waymon 978-0-8144-7402-0 / PB / $14.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

Personality Power Discover Your Unique Profile—and Unlock Your Potential for Breakthrough Success Shoya Zichy 978-0-8144-2123-9 / PB / $16.95

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney 978-0-8144-7212-5 / PB / $18.95

Powerful Phrases for Successful Interviews Over 400 Ready-to-Use Words and Phrases That Will Get You the Job You Want Tony Beshara 978-0-8144-3354-6 / PB / $10.95

STILETTO NETWORK Inside the Women’s Power Circles ThatAre Changing the Face of Business Pamela Ryckman 978-0-8144-3253-2 / HC / $22.95

THIS IS HOW TO GET YOUR NEXT JOB An Inside Look at What Employers Really Want Andrea Kay 978-0-8144-3221-1 / PB / $16.00

UNBEATABLE RESUMES America’s Top Recruiter Reveals What REALLY Gets You Hired Tony Beshara 978-0-8144-1762-1 / PB / $16.95

Who Says It’s a Man’s World The Girls’ Guide to Corporate Domination Emily Bennington 978-0-8144-3187-0 / HC / $21.95

Work Your Strengths A Scientific Process to Identify Your Skills and Match Them to the Best Career for You Chuck Martin, Richard Guare and Peg Dawson 978-0-8144-1407-1 / HC / $21.95

COMMUNICATIONAMA Handbook of Business Documents, The Guidelines and Sample Documents That Make Business Writing Easy Kevin Wilson and Jennifer Wauson 978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters FOURTH EDITIONJeffrey L. Seglin and Edward Coleman 978-0-8144-2012-6 / HC / $29.95

AMA Handbook of Business Writing, The The Ultimate Guide to Style, Grammar, Punctuation, Usage,Construction, and Formatting Kevin Wilson and Jennifer Wauson 978-0-8144-1589-4 / HC / $34.95

Communication Problem Solver, The Simple Tools and Techniques for Busy Managers Nannette Rundle Carroll 978-0-8144-1308-1 / PB / $18.95

How to Tell Anyone Anything Breakthrough Techniques for HandlingDifficult Conversations at Work Richard S. Gallagher 978-0-8144-1015-8 / PB / $14.95

How to Write Fast Under Pressure Philip Vassallo 978-0-8144-1485-9 / PB / $18.95

JUST LISTEN Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston 978-0-8144-1403-3 / HC / $24.95

Language of Success, The Tom Sant 978-0-8144-7473-0 / PB / $15.00

SELECTED BACKLIST

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LEAD WITH A STORY A Guide to Crafting Business NarrativesThat Captivate, Convince, and Inspire Paul Smith 978-0-8144-2030-0 / HC / $24.95

Lost Art of the Great Speech, The How to Write One—How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

Persuasive Business Proposals Writing to Win More Customers, Clients, and Contracts THIRD EDITIONTom Sant 978-0-8144-1785-0 / PB / $19.95

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Punctuation at Work Simple Principles for Achieving Clarity and Good Style Richard Lauchman 978-0-8144-1494-1 / PB / $13.95

REAL INFLUENCE Persuade Without Pushing and Gain Without Giving In Mark Goulston and Dr. John Ullmen 978-0-8144-2015-7 / HC / $24.95

Speak to Win How to Present with Power in Any Situation Brian Tracy 978-0-8144-0157-6 / HC / $19.95

Well Said! Presentations and Conversations That Get Results Darlene Price 978-0-8144-1787-4 / HC / $21.95

WHOEVER TELLS THE BEST STORY WINS How to Use Your Own Stories toCommunicate with Power and Impact Annette Simmons 978-0-8144-0914-5 / HC / $22.00

COMPUTERS,NETWORKING& I.T.Blissful Data Wisdom and Strategies for Providing Data That’s Meaningful, Useful, andAccessible for All Employees Margaret Y. Chu 978-0-8144-0780-6 / HC / $27.95

Corporate Portals Revolutionizing Information Access to Increase Productivity and Drive the Bottom Line Heidi Collins 978-0-8144-0593-2 / HC / $29.95

Enterprise Knowledge Portals Next Generation Portal Solutions forDynamic Information Access, BetterDecision Making, and Maximum Results Heidi Collins 978-0-8144-0708-0 / HC / $35.00

Mobile Technology Question and Answer Book, The A Survival Guide for Business Managers Ron Schneiderman 978-0-8144-7136-4 / PB / $19.95

Power of Convergence, The Linking Business Strategies and Technology Decisions to Create Sustainable Success Faisal Hoque 978-0-8144-1695-2 / HC / $27.95

CURRENT EVENTSLooks Why They Matter More Than You Ever Imagined Gordon Patzer 978-0-8144-8054-0 / HC / $23.00

Rebuilding Brand America What We Must Do to Restore OurReputation and Safeguard the Future of American Business Abroad Dick Martin 978-0-8144-7333-7 / HC / $27.95

Reclaiming the Sky 9/11 and the Untold Story of the Menand Women Who Kept America Flying Tom Murphy 978-0-8144-0909-1 / HC / $21.95

Unplugged Reclaiming Our Right to Die in America William H. Colby 978-0-8144-0160-6 / PB / $17.95

CUSTOMER SERVICE101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results Renee Evenson 978-0-8144-1715-7 / PB / $24.00

Customer Service Survival Kit, The What to Say to Defuse Even the Worst Customer Situations Richard S. Gallagher 978-0-8144-3183-2 / PB / $17.95

CUSTOMER SERVICE TRAINING 101 Quick and Easy Techniques That Get Great Results SECOND EDITIONRenee Evenson 978-0-8144-1641-9 / PB / $22.95

DELIGHT YOUR CUSTOMERS 7 Simple Ways to Raise Your CustomerService from Ordinary to Extraordinary Steve Curtin 978-0-8144-3280-8 / PB / $17.95

DELIVERING KNOCK YOUR SOCKS OFF SERVICE FIFTH EDITIONPerformance Research Associates 978-0-8144-1755-3 / PB / $18.95

EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT The Secrets of Building a Five-StarCustomer Service Organization Leonardo Inghilleri and Micah Solomon 978-0-8144-1538-2 / HC / $21.95

High-Tech, High-Touch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce Micah Solomon 978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The The Company-wide Culture Shift ThatInspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Managing Knock Your Socks Off Service THIRD EDITIONChip R. Bell and Ron Zemke 978-0-8144-3204-4 / PB / $18.95

Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases andScripts That Really Get Results Renee Evenson 978-0-8144-2032-4 / PB / $15.00

Secret Service Hidden Systems That DeliverUnforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

Service Failure The Real Reasons Employees Struggle With Customer Service and What You Can Do About It Jeff Toister 978-0-8144-3199-3 / PB / $17.95

TITLES IN RED ARE OUR BESTSELLERS

SELECTED BACKLIST

20

Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John A. Goodman 978-0-8144-1333-3 / HC / $24.95

EDUCATIONWhy Boys Fail Saving Our Sons from an EducationalSystem That’s Leaving Them Behind Richard Whitmire 978-0-8144-2017-1 / PB / $15.95

FINANCE &ACCOUNTINGAMA Handbook of Due Diligence, The REVISED AND UPDATED EDITIONWilliam M. Crilly and Andrew J. Sherman 978-0-8144-1382-1 / HC / $295.00 Short Discount

AMA Handbook of Financial Risk Management, The John J. Hampton 978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance, A Strategy, Accountability, and thePreservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Board of Directors and AuditCommittee Guide to FiduciaryResponsibilities, The Ten Critical Steps to Protecting Yourselfand Your Organization Sheila Moran and Ronald Kral 978-0-8144-3166-5 / HC / $34.95

ESSENTIALS OF FINANCE AND ACCOUNTING FORNONFINANCIAL MANAGERS, THE SECOND EDITIONEdward Fields 978-0-8144-1624-2 / PB / $19.95

Mergers and Acquisitions from A to Z THIRD EDITIONAndrew J. Sherman 978-0-8144-1383-8 / HC / $35.00

Million-Dollar Financial Advisor, The Powerful Lessons and Proven Strategies from Top Producers David J. Mullen 978-0-8144-1472-9 / HC / $30.00

Million-Dollar Financial Services Practice, The A Proven System for Becoming a Top Producer SECOND EDITIONDavid J. Mullen 978-0-8144-3173-3 / HC / $30.00

Nonprofit Fundraising Solution, ThePowerful Revenue Strategies to Take You to the Next Level Laurence A. Pagnoni 978-0-8144-3296-9 / PB / $19.95

Raising Capital Get the Money You Need to Grow Your Business THIRD EDITIONAndrew J. Sherman 978-0-8144-1703-4 / HC / $34.95

Successful Acquisitions A Proven Plan for Strategic Growth David Braun 978-0-8144-3265-5 / HC / $29.95

GENERAL BUSINESSAbsolute Honesty Building a Corporate Culture That ValuesStraight Talk and Rewards Integrity Larry Johnson and Bob Phillips 978-0-8144-0781-3 / HC / $27.95

Beyond the Lean Revolution Achieving Successful and SustainableEnterprise Transformation Deborah J. Nightingale and Jayakanth Srinivasan 978-0-8144-1709-6 / HC / $34.95

Business Confidential Lessons for Corporate Success from Inside the CIA Peter Earnest and Maryann Karinch 978-0-8144-1448-4 / HC / $24.95

Business Under Fire How Israeli Companies Are Succeeding in the Face of Terror — and What We Can Learn from Them Dan Carrison 978-0-8144-0839-1 / HC / $24.95

Celebration of Fools An Inside Look at the Rise and Fall of JCPenney Bill Hare 978-0-8144-7159-3 / HC / $24.95

Coolfarming Turn Your Great Idea into the Next Big Thing Peter Gloor 978-0-8144-1386-9 / HC / $29.95

Coolhunting Chasing Down the Next Big Thing Peter Gloor and Scott Cooper 978-0-8144-7386-3 / HC / $24.95

Cultural Intelligence Difference, The Master the One Skill You Can’t DoWithout in Today’s Global Economy David Livermore 978-0-8144-1706-5 / HC / $22.00

Deadline! How Premier Organizations Win the Race Against Time Dan Carrison 978-0-8144-0726-4 / HC / $24.95

DoCoMo—Japan’s Wireless Tsunami How One Mobile Telecom Created a NewMarket and Became a Global Force John Beck and Mitchell Wade 978-0-8144-0753-0 / HC / $25.00

Elements of Power, The Lessons on Leadership and Influence Terry R. Bacon 978-0-8144-1511-5 / HC / $27.95

Employer’s Legal Advisor, The Thomas M. Hanna 978-0-8144-0918-3 / HC / $24.00

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy FOURTH EDITIONAndrew J. Sherman 978-0-8144-1556-6 / HC / $45.00

Future Savvy Identifying Trends to Make BetterDecisions, Manage Uncertainty, and Profit from Change Adam Gordon 978-0-8144-0912-1 / HC / $24.95

Investing in a Sustainable World Why GREEN Is the New Color of Money on Wall Street Matthew J. Kiernan 978-0-8144-1092-9 / HC / $27.95

New Corporate Facts of Life, The Rethink Your Business to TransformToday’s Challenges Into Tomorrow’s Profits Diana Rivenburgh 978-0-8144-3304-1 / HC / $27.95

New Elite, The Inside the Minds of the Truly Wealthy Jim Taylor, Doug Harrison, and Stephen Kraus 978-0-8144-0048-7 / HC / $24.95

SELECTED BACKLIST

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Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market Mark Thompson and Brian Tracy 978-0-8144-1697-6 / HC / $24.95

OtherWise The Wisdom You Need to Succeed in a Diverse and Divisive World Dick Martin 978-0-8144-1752-2 / HC / $24.95

Power of Reputation, The Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky 978-0-8144-1797-3 / HC / $22.00

Seven Secrets for Negotiating with Government How to Deal with Local, State, National, or Foreign Governments—and Come Out Ahead Jeswald W. Salacuse 978-0-8144-0908-4 / HC / $24.95

Signs of Success The Remarkable Power of Business Astrology Steven Mark Weiss 978-0-8144-7441-9 / HC / $24.00

Take No Prisoners A No-Holds-Barred Approach to Corporate Excellence Marvin A. Davis 978-0-8144-8060-1 / HC / $24.95

Telebomb The Truth Behind the $500-BillionTelecom Bust and What the Industry Must Do to Recover John Handley 978-0-8144-0833-9 / HC / $24.95

Unforeseen Circumstances Strategies and Technologies for Protecting Your Business and Your People in a Less Secure World Alexis D. Gutzman 978-0-8144-7158-6 / HC / $25.00

HEALTH & FITNESSFitness After 40 How to Stay Strong at Any Age Vonda Wright and Ruth Winter 978-0-8144-0994-7 / PB / $17.95

Surviving the Cancer System An Empowering Guide to Taking Control of Your Care Mark Fesen 978-0-8144-1356-2 / PB / $18.95

HISTORYAmerican Entrepreneur The Fascinating Stories of the People Who Defined Business in the United States Larry Schweikart and Lynne Pierson Doti 978-0-8144-1411-8 / HC / $29.95

Deadly Blue Battle Stories of the U.S. Air ForceSpecial Operations Command Fred Pushies 978-0-8144-1360-9 / HC / $24.95

HUMANRESOURCESAMA DISC Survey Robert Cooke 978-0-8144-7090-9 / PB / $16.00

Auditing Your Human Resources Department A Step-by-Step Guide to Assessing theKey Areas of Your Program SECOND EDITIONJohn H. McConnell 978-0-8144-1661-7 / HC / $79.95

Employee Recruitment andRetention Handbook, The Diane Arthur 978-0-8144-0552-9 / HC / $49.95 Short Discount

Ensuring Fairness in Health Care Coverage An Employer’s Guide to Making Good Decisions on Tough Issues Matthew K. Wynia and Abraham P. Schwab 978-0-8144-7384-9 / HC / $29.95

Fair, Square & Legal Safe Hiring, Managing & Firing Practicesto Keep You & Your Company Out of Court FOURTH EDITIONDonald H. Weiss 978-0-8144-0813-1 / HC / $35.00

Field Tested Recruiting, Managing, and Retaining Veterans Emily King 978-0-8144-1779-9 / HC / $29.95

Handbook for Strategic HR Best Practices in OrganizationDevelopment from the OD Network John Vogelsang, Maya Townsend, MattMinahan, David Jamieson, Judy Vogel,Annie Viets, Cathy Royal and Lynne Valek 978-0-8144-3249-5 / HC / $60.00

HR ANSWER BOOK, THE An Indispensable Guide for Managers and Human Resources Professionals SECOND EDITIONShawn Smith and Rebecca Mazin 978-0-8144-1717-1 / HC / $24.95

HR from the Heart Inspiring Stories and Strategies for Building the People Side of Great Business Libby Sartain and Martha I. Finney 978-0-8144-0756-1 / HC / $24.95

Lean but Agile Rethink Workforce Planning and Gain a True Competitive Edge William J. Rothwell, Jim Graber and Neil McCormick 978-0-8144-1777-5 / HC / $45.00

New HR Analytics, The Predicting the Economic Value of YourCompany’s Human Capital Investments Dr. Jac Fitz-enz 978-0-8144-1643-3 / HC / $29.95

Perfectly Able How to Attract and Hire Talented People with Disabilities Jim Hasse 978-0-8144-1564-1 / HC / $27.95

Performance Appraisal Tool Kit, The Redesigning Your Performance Review Template to Drive Individual and Organizational Change Paul Falcone and Winston Tan 978-0-8144-3263-1 / PB / $21.95

Positioned Strategic Workforce Planning That Getsthe Right Person in the Right Job Dan L. Ward and Rob Tripp 978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting& Orienting New Employees FIFTH EDITIONDiane Arthur 978-0-8144-2024-9 / HC / $49.95 Short Discount

Roadmap to Strategic HR Turning a Great Idea into a Business Reality Ralph Christensen 978-0-8144-0867-4 / HC / $29.95

ROI of Human Capital, The Measuring the Economic Value of Employee Performance SECOND EDITIONDr. Jac Fitz-enz 978-0-8144-1332-6 / HC / $29.95

TITLES IN RED ARE OUR BESTSELLERS

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Talent Leadership A Proven Method for Identifying andDeveloping High-Potential Employees John Mattone 978-0-8144-3239-6 / HC / $34.95

Transforming Performance Measurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer 978-0-8144-0891-9 / HC / $29.95

Trouble with HR, The An Insider’s Guide to Finding and Keeping the Best People Johnny C. Taylor and Gary M. Stern 978-0-8144-1344-9 / HC / $27.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-7960-5 / Combbound / $60.00 Short Discount

INTERNATIONALBUSINESSSChocolate Fortunes The Battle for the Hearts, Minds, and Wallets of China’s Consumers Lawrence L. Allen 978-0-8144-1432-3 / HC / $27.95

Export/Import Procedures and Documentation REVISED AND UPDATED FOURTH EDITIONThomas E. Johnson and Donna L. Bade 978-0-8144-1550-4 / HC / $85.00 Short Discount

In the Shadow of the Dragon The Global Expansion of ChineseCompanies—and How It Will Change Business Forever Winter Nie and William Dowell 978-0-8144-3170-2 / HC / $27.95

India Arriving How This Economic Powerhouse Is Redefining Global Business Rafiq Dossani 978-0-8144-7424-2 / HC / $24.00

Mastering Import & Export Management SECOND EDITIONThomas A. Cook, Rennie Alston and Kelly Raia 978-0-8144-2026-3 / HC / $85.00

New Korea, The An Inside Look at South Korea’s Economic Rise Myung Oak Kim and Sam Jaffe 978-0-8144-1489-7 / HC / $24.95

INTERNET & E-COMMERCECLICK MILLIONAIRES Work Less, Live More with an Internet Business You Love Scott Fox 978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

eBay Photography the Smart Way Creating Great Product Pictures that Will Attract Higher Bids and Sell Your Items Faster Joseph T. Sinclair and Stanley Livingston 978-0-8144-7293-4 / PB / $19.95

eBay Seller’s Tax and Legal Answer Book, The Everything You Need to Know to Keep the Government Off Your Back and Out of Your Wallet Cliff Ennico 978-0-8144-7425-9 / PB / $19.95

Go Google 20 Ways to Reach More Customers and Build Revenue with Google Business Tools Greg Holden 978-0-8144-8059-5 / PB / $19.95

How to Succeed in Business Using LinkedIn Making Connections and CapturingOpportunities on the World’s #1 Business Networking Site Eric Butow and Kathleen Taylor 978-0-8144-1074-5 / PB / $19.95

Internet Riches The Simple Money-Making Secrets of Online Millionaires Scott Fox 978-0-8144-0995-4 / PB / $17.95 978-0-8144-7356-6 / HC / $22.00

Web Conferencing Book, The Sue Spielman and Liz Winfeld 978-0-8144-7174-6 / PB / $24.95

LEADERSHIP100-Mile Walk, The A Father and Son on a Quest to Find the Essence of Leadership Sander A. Flaum, Jonathon A. Flaum and Mechele Flaum 978-0-8144-0863-6 / HC / $24.95

AMA Handbook of Leadership, The Marshall Goldsmith, John Baldoni and Sarah McArthur 978-0-8144-1513-9 / HC / $29.95

Bible on Leadership, The From Moses to Matthew — ManagementLessons for Contemporary Leaders Lorin Woolfe 978-0-8144-0682-3 / HC / $22.00

How the Best Leaders Lead Proven Secrets to Getting the Most Out of Yourself and Others Brian Tracy 978-0-8144-1434-7 / HC / $24.95

Idea Agent Leadership that Liberates Creativity and Accelerates Innovation Lina M. Echeverria 978-0-8144-3217-4 / HC / $27.95

INTELLIGENT LEADERSHIP What You Need to Know to Unlock Your Full Potential John Mattone 978-0-8144-3237-2 / HC / $27.95

Lead by Example 50 Ways Great Leaders Inspire Results John Baldoni 978-0-8144-1294-7 / HC / $21.95

Lead with Purpose Giving Your Organization a Reason to Believe in Itself John Baldoni 978-0-8144-1738-6 / HC / $23.00

Lead Your Boss The Subtle Art of Managing Up John Baldoni 978-0-8144-1505-4 / HC / $21.95

Leader’s Guide to Speaking with Presence, The How to Project Confidence, Conviction, and Authority John Baldoni 978-0-8144-3379-9 / PB / $6.95

LEADER’S POCKET GUIDE, THE 101 Indispensable Tools, Tips, and Techniques for Any Situation John Baldoni 978-0-8144-3231-0 / HC / $19.95

SELECTED BACKLIST

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Leadership (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3341-6 / HC / $9.95

Leadership 2030 The Six Megatrends You Need to Understand to Lead Your Company into the Future Georg Vielmetter and Yvonne Sell 978-0-8144-3275-4 / HC / $27.95

LEADING AT THE EDGE Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition SECOND EDITIONDennis N.T. Perkins 978-0-8144-3194-8 / PB / $15.00 978-0-8144-0543-7 / HC / $24.95

Leading with Cultural Intelligence The New Secret to Success David Livermore 978-0-8144-1487-3 / HC / $24.95

Leading with Kindness How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley 978-0-8144-0156-9 / HC / $24.95

Little Book of LeadershipDevelopment, The 50 Ways to Bring Out the Leader in Every Employee Scott J. Allen and Mitchell Kusy 978-0-8144-1754-6 / HC / $19.95

Preparing for Leadership What It Takes to Take the Lead Donna J. Dennis and Debbie Meola 978-0-8144-1452-1 / PB / $17.95

MANAGEMENT7 Hidden Reasons Employees Leave, The How to Recognize the Subtle Signs and Act Before It’s Too Late SECOND EDITIONLeigh Branham 978-0-8144-1758-4 / HC / $24.95

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE SECOND EDITIONPaul Falcone 978-0-8144-1351-7 / PB / $17.95

101 SAMPLE WRITE-UPS FORDOCUMENTING EMPLOYEEPERFORMANCE PROBLEMS A Guide to Progressive Discipline & Termination SECOND EDITIONPaul Falcone 978-0-8144-1546-7 / PB / $35.00 978-0-8144-1548-1 / Combbound / $49.95 Short Discount

101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

2600 PHRASES FOR EFFECTIVEPERFORMANCE REVIEWS Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

2600 PHRASES FOR SETTINGEFFECTIVE PERFORMANCE GOALS Ready-to-Use Phrases That Really Get Results Paul Falcone 978-0-8144-1775-1 / PB / $11.95

AMA Business Boot Camp Management and LeadershipFundamentals That Will See YouSuccessfully Through Your Career Edward Reilly 978-0-8144-2001-0 / HC / $25.00

AMA Dictionary of Business and Management, The George Thomas Kurian 978-0-8144-2028-7 / HC / $24.95

AMA Guide to ManagementDevelopment, The Daniel R. Tobin and Margaret Pettingell 978-0-8144-0899-5 / HC / $34.95

Army of Entrepreneurs Create an Engaged and Empowered Workforce for Exceptional Business Growth Jennifer Prosek 978-0-8144-1673-0 / HC / $23.00

Becoming an ExceptionalExecutive Coach Use Your Knowledge, Experience, andIntuition to Help Leaders Excel Michael Frisch, Robert Lee, Karen L. Metzger, Jeremy Robinson, and Judy Rosemarin 978-0-8144-1687-7 / HC / $34.95

Bench Strength Developing the Depth and Versatility ofYour Organization’s Leadership Talent Dr. Robert W. Barner 978-0-8144-0884-1 / HC / $29.95

Building a House for Diversity How a Fable About a Giraffe & an Elephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

Coaching Connection, The A Manager’s Guide to DevelopingIndividual Potential in the Context of the Organization John Hoover and Paul Gorrell 978-0-8144-1414-9 / HC / $29.95

Complete Guide to Hiring andFiring Government Employees, The Stewart Liff 978-0-8144-1450-7 / HC / $24.95

Critical Thinking Toolkit, The Spark Your Team’s Creativity with 35 Problem Solving Activities Dr. Marlene Caroselli 978-0-8144-1740-9 / PB / $34.95

Delegation & Supervision (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3314-0 / HC / $9.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

Discipline Without Punishment The Proven Strategy That Turns ProblemEmployees into Superior Performers SECOND EDITIONDick Grote 978-0-8144-7330-6 / PB / $19.95

Diversity Code, The Unlock the Secrets to Making Differences Work in the Real World Michelle T. Johnson 978-0-8144-1632-7 / PB / $19.95

Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within FOURTH EDITIONWilliam J. Rothwell 978-0-8144-1416-3 / HC / $65.00 Short Discount

End of Office Politics as Usual, TheA Complete Strategy for Creating a MoreProductive and Profitable Organization Lawrence B. MacGregor Serven 978-0-8144-0664-9 / HC / $24.95

TITLES IN RED ARE OUR BESTSELLERS

SELECTED BACKLIST

24

Enemy of Engagement, The Put an End to Workplace Frustration—and Get the Most from Your Employees Mark Royal and Tom Agnew 978-0-8144-1795-9 / HC / $25.95

Engaging Government Employees Motivate and Inspire Your People toAchieve Superior Performance Robert J. Lavigna 978-0-8144-3279-2 / HC / $24.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn 978-0-8144-0941-1 / PB / $16.00

Facilitator’s Fieldbook, The THIRD EDITIONTom Justice and David W. Jamieson 978-0-8144-2008-9 / PB / $45.00

FIRST-TIME MANAGER, THE SIXTH EDITIONLoren B. Belker, Jim McCormick and Gary S. Topchik 978-0-8144-1783-6 / PB / $17.95

From the Bureau to the Boardroom 30 Management Lessons from the FBI Dan Carrison 978-0-8144-1063-9 / HC / $24.95

Full Engagement! Inspire, Motivate, and Bring Out the Best in Your People Brian Tracy 978-0-8144-1689-1 / HC / $22.00

Generations at Work Managing the Clash of Boomers, GenXers, and Gen Yers in the Workplace SECOND EDITIONRon Zemke, Claire Raines and Bob Filipczak 978-0-8144-3233-4 / PB / $17.95

Generations, Inc.From Boomers to Linksters—Managingthe Friction Between Generations at WorkMeagan Johnson and Larry Johnson978-0-8144-1573-3 / PB / $16.95

Get Weird! 101 Innovative Ways to Make YourCompany a Great Place to Work John Putzier 978-0-8144-7114-2 / PB / $17.95

Getting to Innovation How Asking the Right QuestionsGenerates the Great Ideas Your Company Needs Arthur B. VanGundy 978-0-8144-0898-8 / HC / $29.95

Harvesting Intangible Assets Uncover Hidden Revenue in YourCompany’s Intellectual Property Andrew J. Sherman 978-0-8144-1699-0 / HC / $29.95

HIGH-IMPACT INTERVIEW QUESTIONS 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer 978-0-8144-7301-6 / PB / $17.95

Improving the Performance of Government Employees A Manager’s Guide Stewart Liff 978-0-8144-1622-8 / HC / $27.95

Innovation Killer, The How What We Know Limits What We CanImagine — and What Smart CompaniesAre Doing About It Cynthia Barton Rabe 978-0-8144-0883-4 / HC / $26.00

Into the Storm Lessons in Teamwork from the Treacherous Sydney to Hobart Ocean Race Dennis N.T. Perkins 978-0-8144-3198-6 / HC / $24.95

Invaluable Knowledge Securing Your Company’s Technical Expertise William J. Rothwell 978-0-8144-1639-6 / HC / $27.95

Keeping Employees Accountable for Results Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham 978-0-8144-0597-0 / HC / $27.95

Leadership Advantage, The How the Best Companies Are Developing Their Talent to Pave the Way for Future Success Robert M. Fulmer and Jared L. Bleak 978-0-8144-0925-1 / HC / $27.95

Management 500, The A High-Octane Formula for Business Success Dan Coughlin 978-0-8144-1423-1 / HC / $22.00

Management Would Be Easy...If It Weren’t for the People Patricia J. Addesso 978-0-8144-0707-3 / HC / $24.95

Management? It’s Not What You Think! Henry Mintzberg, Bruce Ahlstrand and Joseph Lampel 978-0-8144-1684-6 / HC / $22.00

Manager 3.0 A Millennial’s Guide to Rewriting the Rules of Management Brad Karsh and Courtney Templin 978-0-8144-3289-1 / PB / $17.95

Manager’s Guide to Coaching, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to HR, The Hiring, Firing, Performance Evaluations,Documentation, Benefits, and Everything Else You Need to Know SECOND EDITIONMax Muller 978-0-8144-3302-7 / HC / $24.95

Manager’s Guide to Virtual Teams, A Yael Zofi 978-0-8144-1659-4 / HC / $27.95

Managing for Execution The Art of Getting Results from Others Todd Nielsen 978-0-8144-3359-1 / HC / $27.95

Managing Government Employees How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results Stewart Liff 978-0-8144-0887-2 / HC / $24.95

MOTIVATION (THE BRIAN TRACYSUCCESS LIBRARY) Brian Tracy 978-0-8144-3311-9 / HC / $9.95

Myself and Other More Important Matters Charles Handy 978-0-8144-0173-6 / HC / $25.00

NEW MANAGER’S TOOL KIT, THE 21 Things You Need to Know to Hit the Ground Running Don Grimme and Sheryl Grimme 978-0-8144-1306-7 / PB / $16.95

New Supervisor’s Survival Manual, The William A. Salmon 978-0-8144-7027-5 / PB / $18.95

No More Pointless Meetings Breakthrough Sessions That WillRevolutionize the Way You Work Martin Murphy 978-0-8144-3168-9 / PB / $17.95

Practical Drucker, The Applying the Wisdom of the World’sGreatest Management Thinker William A. Cohen 978-0-8144-3349-2 / HC / $25.00

Productive Performance AppraisalsSECOND EDITIONPaul Falcone and Randi T. Sachs 978-0-8144-7422-8 / PB / $10.00

SELECTED BACKLIST

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Quick Brainstorming Activities for Busy Managers 50 Exercises to Spark Your Team’sCreativity and Get Results Fast Brian Cole Miller 978-0-8144-1792-8 / PB / $18.95

QUICK EMOTIONAL INTELLIGENCEACTIVITIES FOR BUSY MANAGERS 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn 978-0-8144-0895-7 / PB / $17.95

Quick Meeting Openers for Busy Managers More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results Brian Cole Miller 978-0-8144-0933-6 / PB / $17.95

Relational Enterprise, The Moving Beyond CRM to MaximizeAll Your Business Relationships Kenneth Carlton Cooper 978-0-8144-0669-4 / HC / $29.95

Spiral Up and Other Management Secrets Behind Wildly Successful Initiatives Jane C. Linder 978-0-8144-0917-6 / HC / $24.95

Star Factor, The Discover What Your Top Performers Do Differently—and Inspire a New Level of Greatness in All William Seidman and Richard Grbavac 978-0-8144-3320-1 / HC / $25.00

True Alignment Linking Company Culture with CustomerNeeds for Extraordinary Results Edgar Papke 978-0-8144-3336-2 / HC / $29.95

What Keeps Leaders Up at Night Recognizing and Resolving Your MostTroubling Management Issues Nicole Lipkin 978-0-8144-3211-2 / HC / $21.95

Wiki Management A Revolutionary New Model for a RapidlyChanging and Collaborative World Rod Collins 978-0-8144-3308-9 / HC / $25.00

Winning Factor, The Inspire Gold-Medal Performance in Your Employees Peter Jensen 978-0-8144-3175-7 / HC / $24.95

You’ve Gotta Have Heart Achieving Purpose Beyond Profit in the Social Sector Cass Wheeler 978-0-8144-0990-9 / HC / $24.95

MARKETING,ADVERTISING & PR According to Kotler The World’s Foremost Authority onMarketing Answers Your Questions Philip Kotler 978-0-8144-7295-8 / PB / $17.95

All Customers Are Irrational Understanding What They Think, What They Feel, and What Keeps Them Coming Back William J. Cusick 978-0-8144-1421-7 / HC / $24.95

AMA Handbook of Public Relations, The Robert L. Dilenschneider 978-0-8144-1525-2 / HC / $35.00

BE A DIRECT SELLING SUPERSTAR Achieve Financial Freedom for Yourselfand Others as a Direct Sales Leader Mary Christensen 978-0-8144-3207-5 / PB / $16.00

BE A NETWORK MARKETING SUPERSTAR The One Book You Need to Make MoreMoney Than You Ever Thought Possible Mary Christensen and Wayne Christensen 978-0-8144-7431-0 / PB / $15.00

BE A PARTY PLAN SUPERSTAR Build a $100,000-a-Year Direct Selling Business from Home Mary Christensen 978-0-8144-1651-8 / PB / $17.95

BE A RECRUITING SUPERSTAR The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

BOOM Marketing to the Ultimate Power Consumer— The Baby-Boomer Woman Mary Brown and Carol Orsborn 978-0-8144-7390-0 / HC / $24.00

Brand Aid An Easy Reference Guide to Solving Your Toughest Branding Problems andStrengthening Your Market Position Brad VanAuken 978-0-8144-0681-6 / HC / $24.95

Brand Real How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty Laurence Vincent 978-0-8144-1676-1 / HC / $25.00

DO IT! MARKETING 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition David Newman 978-0-8144-3286-0 / HC / $19.95

Don’t Think Pink What Really Makes Women Buy — and How to Increase Your Share of This Crucial Market Lisa Johnson and Andrea Learned 978-0-8144-0815-5 / HC / $23.00

Experience Effect, The Engage Your Customers with a Consistent and Memorable Brand Experience Jim Joseph 978-0-8144-1554-2 / HC / $24.95

GET CLIENTS NOW!™A 28-Day Marketing Program forProfessionals, Consultants, and Coaches THIRD EDITIONC. J. Hayden 978-0-8144-3245-7 / PB / $19.95

Going Social Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media Jeremy Goldman 978-0-8144-3255-6 / PB / $19.95

Marketing Plan, The How to Prepare and Implement It FOURTH EDITIONWilliam M. Luther 978-0-8144-1693-8 / PB / $21.95

Marketing to Millennials Reach the Largest and Most InfluentialGeneration of Consumers Ever Jeff Fromm and Christie Garton 978-0-8144-3322-5 / HC / $24.95

New Rules of Lead Generation, The Proven Strategies to Maximize Marketing ROI David T. Scott 978-0-8144-3261-7 / HC / $24.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping,and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secrets of the Marketing Masters What the Best Marketers Do — And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

TITLES IN RED ARE OUR BESTSELLERS

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26

Secrets of Word-of-MouthMarketing, The How to Trigger Exponential Sales Through Runaway Word of Mouth SECOND EDITIONGeorge Silverman 978-0-8144-1668-6 / PB / $17.95

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw 978-0-8144-7376-4 / HC / $24.95

Web Copy That Sells The Revolutionary Formula for Creating Killer Copy That Grabs TheirAttention and Compels Them to Buy THIRD EDITIONMaria Veloso 978-0-8144-3251-8 / PB / $21.95

World Famous How to Give Your Business a Kick-Ass Brand Identity David Tyreman 978-0-8144-0934-3 / PB / $17.95

MEMOIRLive From Jordan Letters Home From My Journey Through the Middle East Benjamin Orbach 978-0-8144-7427-3 / HC / $22.00

NEGOTIATION& PERSUASIONBlack Belt Negotiating Become a Master Negotiator UsingPowerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

Elements of Influence The Art of Getting Others to Follow Your Lead Terry R. Bacon 978-0-8144-1732-4 / HC / $26.00

How to Become a Better Negotiator SECOND EDITIONRichard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

Maximum Influence The 12 Universal Laws of Power Persuasion SECOND EDITIONKurt W. Mortensen 978-0-8144-3209-9 / PB / $17.95

Negotiation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3318-8 / HC / $9.95

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt W. Mortensen 978-0-8144-0993-0 / HC / $21.95

PERSONAL FINANCE& INVESTINGDEBT-FREE SPENDING PLAN, THE An Amazingly Simple Way to Take Controlof Your Finances Once and for All JoAnneh Nagler 978-0-8144-3243-3 / PB / $16.00

Financial Fresh Start Your Five-Step Plan for Adapting andProspering in the New Economy Shari Olefson 978-0-8144-3229-7 / HC / $26.00

Net Worth Workout, The A Powerful Program for a Lifetime of Financial Fitness Susan Feitelberg 978-0-8144-7474-7 / PB / $14.95

Soldier of Finance Take Charge of Your Money and Invest in Your Future Jeff Rose 978-0-8144-3328-7 / PB / $16.00

PLANT &FACILITIESDisaster Recovery Handbook, The SECOND EDITIONA Step-by-Step Plan to Ensure Business Continuity and Protect VitalOperations, Facilities, and Assets Michael Wallace and Lawrence Webber 978-0-8144-1613-6 / HC / $59.95

Front Desk Security and Safety An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations Betty A. Kildow 978-0-8144-0826-1 / PB / $15.95

Managing Time and Space in the Modern Warehouse With Ready-to-Use Forms, Checklists, & Documentation Ernst F. Bolten 978-0-8144-7956-8 / HC / $40.00 Short Discount

PREGNANCY& PARENTING7 Steps to Raising a Bilingual Child Naomi Steiner and Susan L. Hayes 978-0-8144-0046-3 / PB / $14.95

ABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

ADD/ADHD Drug Free Natural Alternatives and PracticalExercises to Help Your Child Focus Frank Jacobelli and Lynn A. Watson 978-0-8144-0094-4 / PB / $15.00

Baby on Board Becoming a Mother without LosingYourself-A Guide for Moms-to-Be Joelle Jay and Amy Kovarick 978-0-8144-0907-7 / PB / $17.95

It Gets Easier! . . . And Other LiesWe Tell New Mothers A Fun, Practical Guide to Becoming a Mom Claudine Wolk 978-0-8144-1502-3 / PB / $14.00

Parenting an Adult withDisabilities or Special Needs Everything You Need to Know to Plan for and Protect Your Child’s Future Peggy Lou Morgan 978-0-8144-0991-6 / PB / $17.95

PARENTING BEYOND BELIEF On Raising Ethical, Caring Kids Without Religion Dale McGowan 978-0-8144-7426-6 / PB / $17.95

Parenting Your Complex Child Become a Powerful Advocate for theAutistic, Down Syndrome, PDD, Bipolar, or Other Special-Needs Child Peggy Lou Morgan 978-0-8144-7316-0 / PB / $16.95

RAISING FREETHINKERS A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura,Amanda Metskas and Jan Devor 978-0-8144-1096-7 / PB / $17.95

STRESS-FREE POTTY TRAINING A Commonsense Guide to Finding the Right Approach for Your Child Sara Au and Peter L. Stavinoha 978-0-8144-0162-0 / PB / $12.95

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Stress-Free Pregnancy Guide, The A Doctor Tells You What to Really Expect Carol Livoti, Dr. and Elizabeth Topp 978-0-8144-8055-7 / PB / $15.00

Strong Kids, Healthy Kids The Revolutionary Program for Increasing Your Child’s Fitness in 30 Minutes a Week Fredrick Hahn 978-0-8144-0942-8 / HC / $21.95

Twin Sense A Sanity-Saving Guide to Raising Twins —From Pregnancy Through the First Year Dagmara Scalise 978-0-8144-1066-0 / PB / $15.00

PRODUCTDEVELOPMENTCustomer-Centered Products Creating Successful Products throughSmart Requirements Management Ivy F. Hooks and Kristin A. Farry 978-0-8144-0568-0 / HC / $35.00

Something Really New Three Simple Steps to Creating Truly Innovative Products Denis J. Hauptly 978-0-8144-0032-6 / HC / $21.95

PROJECTMANAGEMENT101 Project ManagementProblems and How to Solve Them Practical Advice for Handling Real-World Project Challenges Tom Kendrick 978-0-8144-1557-3 / PB / $19.95

Blueprint for Project Recovery—A Project Management Guide The Complete Process for GettingDerailed Projects Back on Track Ronald B. Cagle 978-0-8144-0766-0 / HC / $59.95

Emotional Intelligence for Project Managers SECOND EDITIONThe People Skills You Need to AchieveOutstanding Results Anthony Mersino, PMP 978-0-8144-3277-8 / PB / $19.95

Enterprise Project Governance A Guide to the Successful Management of Projects Across the Organization Paul C. Dinsmore and Luiz Rocha 978-0-8144-1746-1 / HC / $34.95

FUNDAMENTALS OF PROJECT MANAGEMENT FOURTH EDITIONJoseph Heagney 978-0-8144-1748-5 / PB / $16.95

IDENTIFYING AND MANAGING PROJECT RISK Essential Tools for Failure-Proofing Your Project SECOND EDITIONTom Kendrick978-0-8144-1340-1 / HC / $32.95

Improving Your ProjectManagement Skills SECOND EDITIONLarry Richman 978-0-8144-1728-7 / PB / $15.00

Maximizing Project Value Defining, Managing, and Measuring for Optimal Return Jeff Berman 978-0-8144-7382-5 / PB / $19.95

Performance-Based Project Management Increasing the Probability of Project Success Glen B. Alleman 978-0-8144-3330-0 / HC / $27.95

Program Management Office Advantage, The A Powerful and Centralized Way forOrganizations to Manage Projects Lia Tjahjana, Paul Dwyer and Mohsin Habib 978-0-8144-1426-2 / HC / $34.95

Project Management How to Plan and Manage Successful Projects Joan Knutson and Ira Bitz 978-0-8144-5043-7 / HC / $59.95 Short Discount

Project Management for Non-Project Managers Jack Ferraro 978-0-8144-1736-2 / HC / $24.95

Project Management for Small Business A Streamlined Approach from Planning toCompletion Joseph Phillips 978-0-8144-1767-6 / PB / $21.95

Project Management Office Toolkit, The Jolyon Hallows 978-0-8144-0663-2 / HC / $99.95 Short Discount

Project Management Question and Answer Book, The Michael W. Newell, PMP and Marina N.Grashina, PMP 978-0-8144-7164-7 / PB / $17.95

Project Management That Works Real-World Advice on Communicating,Problem-Solving, and Everything Else YouNeed to Know to Get the Job Done Rick A. Morris and Brette McWhorterSember 978-0-8144-0988-6 / HC / $24.95

Project Management Tool Kit, The 100 Tips and Techniques for Getting theJob Done Right THIRD EDITIONTom Kendrick, PMP 978-0-8144-3345-4 / PB / $19.95

Rescue the Problem Project A Complete Guide to Identifying,Preventing, and Recovering from ProjectFailure Todd C. Williams, PMP 978-0-8144-1682-2 / HC / $32.95

Results Without Authority Controlling a Project When the TeamDoesn’t Report to You SECOND EDITIONTom Kendrick, PMP 978-0-8144-1781-2 / PB / $19.95

Succeeding in the ProjectManagement Jungle How to Manage the People Side ofProjects Doug Russell 978-0-8144-1615-0 / PB / $19.95

Your Successful ProjectManagement Career Ronald B. Cagle 978-0-8144-0824-7 / PB / $17.95

PURCHASING ANDSUPPLY CHAINCollaborative Planning,Forecasting, and Replenishment How to Create a Supply Chain Advantage Dirk Seifert 978-0-8144-7182-1 / HC / $44.95

Essentials of Inventory Management SECOND EDITIONMax Muller 978-0-8144-1655-6 / HC / $39.95

TITLES IN RED ARE OUR BESTSELLERS

SELECTED BACKLIST

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Extending the Supply Chain How Cutting-Edge Companies Bridge theCritical Last Mile into Customers’ Homes Kenneth Karel Boyer, Markham T. Frohlichand G. Tomas M. Hult 978-0-8144-0836-0 / HC / $34.95

Market-Driven Supply Chain, The A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy Robert P. Burrows III 978-0-8144-3163-4 / HC / $39.95

New Directions in Supply-Chain Management Technology, Strategy, and Implementation Tonya Boone and Ram Ganeshan 978-0-8144-0637-3 / HC / $99.95

Supply Chain Excellence A Handbook for Dramatic ImprovementUsing the SCOR Model THIRD EDITIONPeter Bolstorff and Robert Rosenbaum 978-0-8144-1771-3 / HC / $45.00

Supply Chain Imperative, The How to Ensure Ethical Behavior in Your Global Suppliers Dale Neef 978-0-8144-0783-7 / HC / $32.95

Supply Chain Management Guideto Business Continuity, A Betty A. Kildow 978-0-8144-1645-7 / HC / $35.00

Supply-Based Advantage, The How to Link Suppliers to YourOrganization’s Corporate Strategy Stephen C. Rogers 978-0-8144-0155-2 / HC / $39.95

QUALITYMANAGEMENTPower of Business ProcessImprovement, The 10 Simple Steps to Increase Effective -ness, Efficiency, and Adaptability Susan Page 978-0-8144-1478-1 / HC / $32.95

Ultimate Six Sigma, The Beyond Quality Excellence Keki Bhote 978-0-8144-0677-9 / HC / $75.00 Short Discount

REAL ESTATECommercial Mortgages 101 Everything You Need to Know to Create a Winning Loan Request Package Michael Reinhard 978-0-8144-1507-8 / PB / $21.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Decoding the New Mortgage Market Insider Secrets for Getting the Best LoanWithout Getting Ripped Off David Reed 978-0-8144-1400-2 / PB / $17.95

Everything You Need to KnowBefore Buying a Co-op,Condo, or Townhouse Ken Roth 978-0-8144-7325-2 / PB / $18.95

Financing Your Condo, Co-Op, or Townhouse David Reed 978-0-8144-8062-5 / PB / $18.95

Home Buyer’s Question and Answer Book, The Bridget McCrea 978-0-8144-7236-1 / PB / $16.95

Home Makeovers That Sell Quick and Easy Ways to Get the Highest Possible Price Sid Davis 978-0-8144-7373-3 / PB / $15.00

Home Staging That Works Sell Your Home in Less Time for More Money Starr C. Osborne 978-0-8144-1522-1 / PB / $18.95

Landlord’s Financial Tool Kit, The Michael C. Thomsett 978-0-8144-7235-4 / PB / $18.95

Mortgage Confidential What You Need to Know That Your Lender Won’t Tell You SECOND EDITIONDavid Reed 978-0-8144-1543-6 / PB / $17.95

Property Management Tool Kit, The Mike Beirne 978-0-8144-7351-1 / PB / $19.95

Real Estate Investor’s Guide to Financing, The Insider Advice for Making the Most Money on Every Deal David Reed 978-0-8144-8061-8 / PB / $17.95

Real Estate Presentations That Make Millions Jim Remley 978-0-8144-7401-3 / PB / $18.95

Saving the Deal How to Avoid Financing Fiascoes and Other Real Estate Deal Killers Tracey Rumsey 978-0-8144-0030-2 / PB / $17.95

Stop Foreclosure Now The Complete Guide to Saving Your Home and Your Credit Lloyd Segal 978-0-8144-1330-2 / PB / $19.95

Your Successful Career as a Mortgage Broker David Reed 978-0-8144-7370-2 / PB / $18.95

Your Successful Real Estate Career FIFTH EDITIONKenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95

SALESAccidental Salesperson, The How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve SECOND EDITIONChris Lytle 978-0-8144-3086-6 / PB / $17.95

Art of Social Selling, The Finding and Engaging Customers on Twitter, Facebook, LinkedIn, and Other Social Networks Shannon Belew 978-0-8144-3332-4 / PB / $19.95

Building a Winning Sales Force Powerful Strategies for Driving High Performance Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer 978-0-8144-1040-0 / HC / $34.95

Buying Styles Simple Lessons in Selling the Way Your Customers Buys Michael Wilkinson, Richard Smith, Tierah Chorba and Lynn Sokler 978-0-8144-1527-6 / HC / $19.95

SELECTED BACKLIST

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Compensating New Sales Roles How to Design Rewards That Work in Today’s Selling Environment SECOND EDITIONJerome A. Colletti and Mary S. Fiss 978-0-8144-7106-7 / HC / $79.95 Short Discount

Complete Guide to Sales ForceIncentive Compensation, The How to Design and Implement Plans That Work Andris A. Zoltners, Prabhakant Sinha, and Sally E. Lorimer 978-0-8144-7324-5 / HC / $65.00 Short Discount

Consultative Selling The Hanan Formula for High-Margin Sales at High Levels EIGHTH EDITIONMack Hanan 978-0-8144-1617-4 / HC / $29.95

Conversations That Sell Collaborate with Buyers and Make Every Conversation Count Nancy Bleeke 978-0-8144-3180-1 / PB / $17.95

EMOTIONAL INTELLIGENCE FOR SALES SUCCESS Connect with Customers and Get Results Colleen Stanley 978-0-8144-3029-3 / PB / $17.95

Fundamentals of SalesManagement for the NewlyAppointed Sales Manager Matthew Schwartz 978-0-8144-0873-5 / PB / $18.95

High-Profit Selling Win the Sale Without Compromising on Price Mark Hunter 978-0-8144-2009-6 / PB / $19.95

Innovative Sale, The Unleash Your Creativity for Better Customer Solutions and Extraordinary Results Mark Donnolo 978-0-8144-3347-8 / HC / $25.00

Key to the C-Suite, The What You Need to Know to SellSuccessfully to Top Executives Michael J. Nick 978-0-8144-1730-0 / HC / $22.00

Knock Your Socks Off Prospecting How to Cold Call, Get Qualified Leads,and Make More Money William “Skip” Miller and Ron Zemke 978-0-8144-7285-9 / PB / $16.95

NEW SALES. SIMPLIFIED. The Essential Handbook for Prospectingand New Business Development Mike Weinberg 978-0-8144-3177-1 / PB / $17.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game SECOND EDITIONWilliam “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

ProActive Selling Control the Process—Win the Sale SECOND EDITIONWilliam “Skip” Miller 978-0-8144-3192-4 / PB / $17.95

QUESTIONS THAT SELL The Powerful Process for DiscoveringWhat Your Customer Really Wants Paul Cherry 978-0-8144-7339-9 / PB / $16.95

Sales Scripts That Sell SECOND EDITIONMichael Gamble and Teri Gamble 978-0-8144-7421-1 / PB / $16.95

Secret Language of Influence, The Master the One Skill Every Sales Pro Needs Dan Seidman 978-0-8144-1726-3 / PB / $17.95

Selling to Anyone Over the Phone SECOND EDITIONRenee P. Walkup and Sandra McKee 978-0-8144-1483-5 / PB / $17.95

Selling to The New Elite Discover the Secret to Winning Over Your Wealthiest Prospects James Taylor, Stephen Kraus and Doug Harrison 978-0-8144-1653-2 / HC / $27.95

Slow Down, Sell Faster! Understand Your Customer’s BuyingProcess and Maximize Your Sales Kevin Davis 978-0-8144-1685-3 / PB / $18.95

Smart Sales Manager The Ultimate Playbook for Building and Running a High-Performance Inside Sales Team Josiane Chriqui Feigon 978-0-8144-3283-9 / HC / $24.95

SMART SELLING ON THE PHONE AND ONLINE Inside Sales That Gets Results Josiane Chriqui Feigon 978-0-8144-1465-1 / PB / $17.95

Successful Cold Call Selling Over 100 New Ideas, Scripts, and Examples From the Nation’s Foremost Sales Trainer Lee Boyan 978-0-8144-7718-2 / PB / $17.95

Unlimited Sales Success 12 Simple Steps for Selling More Than You Ever Thought Possible Brian Tracy and Michael Tracy 978-0-8144-3324-9 / HC / $22.95

What Your CEO Needs to KnowAbout Sales Compensation Connecting the Corner Office to the Front Line Mark Donnolo 978-0-8144-3227-3 / HC / $34.95

SCIENCE &TECHNOLOGYAbsolutely Small How Quantum Theory Explains Our Everyday World Michael D. Fayer 978-0-8144-1488-0 / HC / $24.00

Brain Sense The Science of the Senses and How We Process the World Around Us Faith Hickman Brynie 978-0-8144-1324-1 / HC / $24.00

Food Fray Inside the Controversy over Genetically Modified Food Lisa H. Weasel 978-0-8144-0164-4 / HC / $23.00

Geeks of War, The The Secretive Labs and Brilliant MindsBehind Tomorrow’s Warfare Technologies John Edwards 978-0-8144-0852-0 / HC / $24.00

Nanocosm Nanotechnology and the Big ChangesComing from the Inconceivably Small William Illsey Atkinson 978-0-8144-7277-4 / PB / $17.95

SELF-HELP30 Days to a More Powerful Memory Gini Graham Scott 978-0-8144-7445-7 / PB / $14.95

Life in Balance, A Nourishing the Four Roots of True Happiness Dr. Kathleen Hall 978-0-8144-7334-4 / HC / $21.95

Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

TITLES IN RED ARE OUR BESTSELLERS

SELECTED BACKLIST

30

SMALL BUSINESS &ENTREPRNEURSHIP6 Secrets to Startup Success How to Turn Your Entrepreneurial Passion into a Thriving Business John Bradberry 978-0-8144-1606-8 / HC / $21.95

Economy of You, The Discover Your Inner Entrepreneur and Recession-Proof Your Life Kimberly Palmer 978-0-8144-3273-0 / HC / $21.95

Graphic Designer’s BusinessSurvival Guide, The Lawrence J. Daniels 978-0-8144-3241-9 / PB / $24.95

Idea to Invention What You Need to Know to Cash In on Your Inspiration Patricia Nolan-Brown 978-0-8144-3293-8 / PB / $17.95

Small-Business Guide toGovernment Contracts, The How to Comply with the Key Rules andRegulations . . . and Avoid TerminatedAgreements, Fines, or Worse Steven J. Koprince 978-0-8144-3193-1 / HC / $29.95

Technology Solutions for Growing Businesses Ramon Ray 978-0-8144-7220-0 / PB / $29.95

TEAMSMore Quick Team-BuildingActivities for Busy Managers 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

Nice Teams Finish Last The Secret to Unleashing Your Team’s Maximum Potential Brian Cole Miller 978-0-8144-1393-7 / PB / $17.95

QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7201-9 / PB / $17.95

Team-Building Tool Kit, The Tips and Tactics for Effective Workplace Teams SECOND EDITIONDeborah Mackin and Deborah Harrington-Mackin 978-0-8144-7439-6 / PB / $17.95

TRAINING30-Second Encyclopedia ofLearning and Performance, The A Trainer’s Guide to Theory, Terminology, and Practice David H. Miles, 978-0-8144-7178-4 / PB / $17.95

Conflict and CommunicationActivity Book, The 30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

Diversity Training Activity Book, The 50 Activities for Promoting Communi -cation and Understanding at Work Jonamay Lambert and Selma Myers 978-0-8144-1536-8 / PB / $34.95

E-Learning Question and Answer Book, The A Survival Guide for Trainers and Business Managers Allan Henderson 978-0-8144-7169-2 / PB / $19.95

E-Learning Revolution, The How Technology Is Driving a New Training Paradigm Martyn Sloman 978-0-8144-7155-5 / HC / $24.95

First-Time Trainer, The A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals SECOND EDITIONTom W. Goad 978-0-8144-1559-7 / PB / $18.95

Innovation at Work 55 Activities to Spark Your Team’s Creativity Richard Brynteson 978-0-8144-3234-1 / PB / $34.95

Instructional Design for Action Learning Geri McArdle 978-0-8144-1566-5 / PB / $34.95

Interpersonal Skills Toolkit, The A Trainer’s Guide Terry Gillen 978-0-8144-7124-1 / Looseleaf / $59.95 Short Discount

Leadership Training Activity Book, The 50 Exercises for Building Effective Leaders Lois B. Hart and Charlotte S. Waisman 978-0-8144-7262-0 / PB / $34.95

Leading the Learning Revolution The Expert’s Guide to Capitalizing on theExploding Lifelong Education Market Jeff Cobb 978-0-8144-3225-9 / HC / $29.95

Management Training Tool Kit, The 35 Exercises to Prepare Managers for the Challenges They Face Every Day Alan Clardy 978-0-8144-3114-6 / PB / $34.95

Negotiation at Work Maximize Your Team’s Skills with 60 High-Impact Activities Ira G. Asherman 978-0-8144-3190-0 / PB / $34.95

Show Biz Training Fun and Effective Training Techniques from the Worlds of Stage, Screen, and Song Lenn Millbower 978-0-8144-7157-9 / PB / $34.95

Trainer’s Handbook, The The AMA Guide to Effective Training Garry Mitchell 978-0-8144-0341-9 / HC / $75.00 Short Discount

Trainer’s Tool Kit, The SECOND EDITIONCy Charney and Kathy Conway 978-0-8144-7268-2 / PB / $18.95

Training on Trial How Workplace Learning Must Reinvent Itself to Remain Relevant James D. Kirkpatrick and Wendy Kayser Kirkpatrick 978-0-8144-1464-4 / HC / $24.95

Turning Training into Learning How to Design and Deliver Programs That Get Results Sheila W. Furjanic and Laurie A. Trotman 978-0-8144-0519-2 / PB / $39.95

Working Longer New Strategies for Managing, Training,and Retaining Older Employees William J. Rothwell, Harvey Sterns, Diane Spokus and Joel Reaser 978-0-8144-7392-4 / PB / $29.95

TITLE AND AUTHOR INDEX

31

TITLE INDEX100-Mile Walk, The . . . . . . . . . . . . . . . .22 101 Activities for Delivering Knock Your Socks Off Service . . . . . . . .19 101 Project Management Problems and How to Solve Them . . . . . . . . . . . .27 101 Sample Write-Ups for DocumentingEmployee Performance Problems . . . . .23 101 Tough Conversations to Have with Employees . . . . . . . . . . . . . .23 11 Laws of Likability, The . . . . . . . . . . .17 201 Knockout Answers to Tough Interview Questions . . . . . . . . . .18 2600 Phrases for Effective Performance Reviews . . . . . . . . . . . . . .23 2600 Phrases for Setting Effective Performance Goals . . . . . . . . .23 30 Days to a More Powerful Memory . . .29 30-Second Encyclopedia of Learning and Performance, The . . . . . .30 6 Secrets to Startup Success . . . . . . . . .30 7 Hidden Reasons Employees Leave, The . . . . . . . . . . . . .23 7 Steps to Raising a Bilingual Child . . . .26 96 Great Interview Questions to Ask Before You Hire . . . . . . . . . . . . .23 ABCs of Breastfeeding, The . . . . . . . . . .26 Absolute Honesty . . . . . . . . . . . . . . . . .20 Absolutely Small . . . . . . . . . . . . . . . . . .29 Accidental Salesperson, The . . . . . . . . .28 According to Kotler . . . . . . . . . . . . . . . .25 Acing the Interview . . . . . . . . . . . . . . . .18 ADD/ADHD Drug Free . . . . . . . . . . . . . .26 Administrative Assistant’s and Secretary’s Handbook . . . . . . . . . .14 All Customers Are Irrational . . . . . . . . . .25 AMA Business Boot Camp . . . . . . . . . . .23 AMA Dictionary of Business and Management, The . . . . . . . . . . . . .23 AMA DISC Survey . . . . . . . . . . . . . . . . .21 AMA Guide to Management Development, The . . . . . .23 AMA Handbook of Business Documents, The . . . . . . . . . .18 AMA Handbook of Business Letters . . . .18 AMA Handbook of Business Writing, The . . . . . . . . . . . . .18 AMA Handbook of Due Diligence, The . .20 AMA Handbook of Financial Risk Management, The . . . . . . . . . . . .20 AMA Handbook of Leadership, The . . . .22 AMA Handbook of Project Management, The . . . . . . . . . .16 AMA Handbook of Public Relations, The . . . . . . . . . . . . . .25 American Entrepreneur . . . . . . . . . . . . .21 Army of Entrepreneurs . . . . . . . . . . . . . .23 Art of Social Selling, The . . . . . . . . . . . .28 Art of War for Small Business, The . . . . . .8 Auditing Your Human Resources Department . . . . . . .21 Baby on Board . . . . . . . . . . . . . . . . . . .26

Be a Direct Selling Superstar . . . . . . . . .25 Be a Network Marketing Superstar . . . . .25 Be a Party Plan Superstar . . . . . . . . . . .25 Be a Recruiting Superstar . . . . . . . . . . .25 Becoming an Exceptional Executive Coach . . . . . . . . . . . . . . . . .23 Bench Strength . . . . . . . . . . . . . . . . . . .23 Beyond the Lean Revolution . . . . . . . . .20 Bible on Leadership, The . . . . . . . . . . . .22 Black Belt Negotiating . . . . . . . . . . . . . .26 Black Faces in White Places . . . . . . . . .18 Blissful Data . . . . . . . . . . . . . . . . . . . . .19 Blueprint for Corporate Governance, A . .20 Blueprint for Project Recovery—A Project Management Guide . . . . . . . .27 Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The . . . . . . .20 BOOM . . . . . . . . . . . . . . . . . . . . . . . . .25 Brain Sense . . . . . . . . . . . . . . . . . . . . .29 Brand Aid . . . . . . . . . . . . . . . . . . . . . . .25 Brand Real . . . . . . . . . . . . . . . . . . . . . .25 Building a House for Diversity . . . . . . . .23Building a Winning Sales Force . . . . . . .28 Business Confidential . . . . . . . . . . . . . .20 Business Under Fire . . . . . . . . . . . . . . .20 Buying Styles . . . . . . . . . . . . . . . . . . . .28 Career Clinic, The . . . . . . . . . . . . . . . . .18 Career Match . . . . . . . . . . . . . . . . . . . .18 Celebration of Fools . . . . . . . . . . . . . . . .20 Chocolate Fortunes . . . . . . . . . . . . . . . .22 Click Millionaires . . . . . . . . . . . . . . . . . .22 Coaching Connection, The . . . . . . . . . . .23 Collaborative Planning, Forecasting, and Replenishment . . . . . . . . . . . . . . .27 Commercial Mortgages 101 . . . . . . . . . .28 Communication Problem Solver, The . . .18 Compensating New Sales Roles . . . . . . .29 Complete Guide to Hiring and Firing Government Employees, The . . . .23 Complete Guide to Investingin Foreclosures, The . . . . . . . . . . . . . .28

Complete Guide to Sales Force Incentive Compensation, The . . . . . . . .29 Conflict and Communication Activity Book, The . . . . . . . . . . . . . . . .30 Consultative Selling . . . . . . . . . . . . . . . .29 Conversations That Sell . . . . . . . . . . . . .29 Coolfarming . . . . . . . . . . . . . . . . . . . . .20 Coolhunting . . . . . . . . . . . . . . . . . . . . .20 Corporate Agility . . . . . . . . . . . . . . . . . .17 Corporate Portals . . . . . . . . . . . . . . . . . .19 Cracking the New Job Market . . . . . . . . .18 Critical Thinking Toolkit, The . . . . . . . . .23 Crunch Point . . . . . . . . . . . . . . . . . . . . .17 Cultural Intelligence Difference, The . . .20 Customer Experience 3.0 . . . . . . . . . . . .13 Customer Service Management Training101 . . . . . . . . . . . . . . . . . . . . . . . . . .19 Customer Service Survival Kit, The . . . . .19 Customer Service Training 101 . . . . . . .19 Customer-Centered Products . . . . . . . . .27

Data Crush . . . . . . . . . . . . . . . . . . . . . .17 Deadline! . . . . . . . . . . . . . . . . . . . . . . .20 Deadly Blue . . . . . . . . . . . . . . . . . . . . .21 Debt-Free Spending Plan, The . . . . . . . .26 Decoding the New Mortgage Market . . . .28 Delegation & Supervision (The Brian Tracy Success Library) . . . . .23 Delight Your Customers . . . . . . . . . . . . .19 Delivering Knock Your Socks Off Service . . . . . . . . . . . . . . . .19 Designing Dynamic Organizations . . . . . .23 Disagreements, Disputes, and All-Out War . . . . . . . . . . . . . . . . . .17 Disaster Recovery Handbook, The . . . . .26 Discipline Without Punishment . . . . . . .23 Diversity Code, The . . . . . . . . . . . . . . . .23 Diversity Training Activity Book, The . . . .30 Do It! Marketing . . . . . . . . . . . . . . . . . .25 DoCoMo—Japan’s Wireless Tsunami . . .20 Don’t Think Pink . . . . . . . . . . . . . . . . . .25 E-Learning Question and Answer Book, The . . . . . . . . . . . . . . . .30 E-Learning Revolution, The . . . . . . . . . .30 e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . .22 eBay Photography the Smart Way . . . . . .22 eBay Seller’s Tax and Legal Answer Book, The . . . . . . . . . . . .22 Economy of You, The . . . . . . . . . . . . . . .30 Effective Succession Planning . . . . . . . .23 Elements of Influence . . . . . . . . . . . . . .26 Elements of Power, The . . . . . . . . . . . . .20 Elements of Resume Style, The . . . . . . .18 Emotional Intelligence for Project Managers . . . . . . . . . . . . . .27 Emotional Intelligence for Sales Success . . . . . . . . . . . . . . . . . . .29 Employee Recruitment and Retention Handbook, The . . . . . . . . . .21 Employer’s Legal Advisor, The . . . . . . . .20 End of Office Politics as Usual, The . . . .23 Enemy of Engagement, The . . . . . . . . . .24 Engaging Government Employees . . . . .24 Ensuring Fairness in Health Care Coverage . . . . . . . . . . . . . .21 Enterprise Knowledge Portals . . . . . . . . .19 Enterprise Project Governance . . . . . . . .27 EQ Difference, The . . . . . . . . . . . . . . . .17 EQ Interview, The . . . . . . . . . . . . . . . . .24 Essentials of Finance and Accounting for Nonfinancial Managers, The . . . . . .20 Essentials of Inventory Management . . . .27 Etiquette Edge, The . . . . . . . . . . . . . . . .17 Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse . . . . . . . . . . . . . . . . . . .28 Exceptional Service, Exceptional Profit . .19 Experience Effect, The . . . . . . . . . . . . .25 Export/Import Procedures and Documentation . . . . . . . . . . . . . . .22 Extending the Supply Chain . . . . . . . . . .28 Face It . . . . . . . . . . . . . . . . . . . . . . . . .17 Facilitator’s Fieldbook, The . . . . . . . . . .24

Facility Management Handbook, The . . .16 Fair, Square & Legal . . . . . . . . . . . . . . .21 FBI Career Guide, The . . . . . . . . . . . . . .18 Field Tested . . . . . . . . . . . . . . . . . . . . .21 Financial Fresh Start . . . . . . . . . . . . . . .26 Financing Your Condo, Co-Op, or Townhouse . . . . . . . . . . . . . .28 First-Time Manager, The . . . . . . . . . . . .24 First-Time Trainer, The . . . . . . . . . . . . . .30 Fitness After 40 . . . . . . . . . . . . . . . . . .21 Focal Point . . . . . . . . . . . . . . . . . . . . . .17 Food Fray . . . . . . . . . . . . . . . . . . . . . . .29 Franchising & Licensing . . . . . . . . . . . .20 From the Bureau to the Boardroom . . . .24 Front Desk Security and Safety . . . . . . .26 Full Engagement! . . . . . . . . . . . . . . . . .24 Fundamentals of Project Management . .27 Fundamentals of Sales Management for the Newly Appointed Sales Manager . . .29 Future Savvy . . . . . . . . . . . . . . . . . . . . .20 Geeks of War, The . . . . . . . . . . . . . . . . .29 Generations at Work . . . . . . . . . . . . . . .24 Generations, Inc. . . . . . . . . . . . . . . . . . .24Get Clients Now! . . . . . . . . . . . . . . . . . .25 Get Weird! . . . . . . . . . . . . . . . . . . . . . . .24 Getting to Innovation . . . . . . . . . . . . . . .24 Go Google . . . . . . . . . . . . . . . . . . . . . . .22 Goal Setting . . . . . . . . . . . . . . . . . . . . .17 Going Social . . . . . . . . . . . . . . . . . . . . .25 Graphic Designer’s Business Survival Guide, The . . . . . . . . . . . . . . .30 Handbook for Strategic HR . . . . . . . . . .21 Harvesting Intangible Assets . . . . . . . . .24 Hidden Leader, The . . . . . . . . . . . . . . . . .7 High-Impact Interview Questions . . . . . .24 High-Profit Selling . . . . . . . . . . . . . . . . .29 High-Tech, High-Touch Customer Service . . . . . . . . . . . . . . . . .19 Home Buyer’s Question and Answer Book, The . . . . . . . . . . . . .28 Home Makeovers That Sell . . . . . . . . . .28 Home Staging That Works . . . . . . . . . . .28 How the Best Leaders Lead . . . . . . . . . .22 How to Become a Better Negotiator . . . .26 How to Land a Top-Paying Federal Job . .18 How to Make It Big as a Consultant . . . .18 How to Succeed in Business Using LinkedIn . . . . . . . . . . . . . . . . . .22 How to Tell Anyone Anything . . . . . . . . .18 How to Write Fast Under Pressure . . . . .18 HR Answer Book, The . . . . . . . . . . . . . .21 HR from the Heart . . . . . . . . . . . . . . . . .21 I Got My Dream Job and So Can You . . .18 I Hear You . . . . . . . . . . . . . . . . . . . . . . .17 Idea Agent . . . . . . . . . . . . . . . . . . . . . .22 Idea to Invention . . . . . . . . . . . . . . . . . .30 Identifying and Managing Project Risk . .27 Improving the Performance of Government Employees . . . . . . . . . .24 Improving Your Project Management Skills . . . . . . . . . .27

TITLE AND AUTHOR INDEX

32

In Faith and In Doubt . . . . . . . . . . . . . . .4 In the Shadow of the Dragon . . . . . . . . .22 Increase Your Influence at Work . . . . . . .17 India Arriving . . . . . . . . . . . . . . . . . . . .22 Innovation at Work . . . . . . . . . . . . . . . . .30 Innovation Killer, The . . . . . . . . . . . . . .24 Innovative Sale, The . . . . . . . . . . . . . . .29 Insider’s Guide to Building a Successful Consulting Practice, An . . . .18 Instructional Design for Action Learning . . . . . . . . . . . . . . . . . .30 Intelligent Leadership . . . . . . . . . . . . . .22 Internet Riches . . . . . . . . . . . . . . . . . . .22 Internet Riches . . . . . . . . . . . . . . . . . . .22 Interpersonal Skills Toolkit, The . . . . . . .30 Into the Storm . . . . . . . . . . . . . . . . . . . .24 Invaluable Knowledge . . . . . . . . . . . . . .24 Investing in a Sustainable World . . . . . .20 It Factor, The . . . . . . . . . . . . . . . . . . . .17 It Gets Easier! . . . And Other Lies We Tell New Mothers . .26 It’s Not the Size of the Data — It’s How You Use It . . . . . . . . . . . . . . .13 Job Search Checklist, The . . . . . . . . . . .18 Job Search Solution, The . . . . . . . . . . . .18Joy of Retirement, The . . . . . . . . . . . . . .17 Just Listen . . . . . . . . . . . . . . . . . . . . . .18 Keeping Employees Accountable for Results . . . . . . . . . . . .24 Keeping the People Who Keep You in Business . . . . . . . . . . . . .24 Key to the C-Suite, The . . . . . . . . . . . . .29 Kindness Revolution, The . . . . . . . . . . .19 Knock Your Socks Off Prospecting . . . . .29 Landlord’s Financial Tool Kit, The . . . . .28 Language of Success, The . . . . . . . . . . .18 Laws of Charisma, The . . . . . . . . . . . . .17Lead by Example . . . . . . . . . . . . . . . . . .22 Lead with a Story . . . . . . . . . . . . . . . . .19 Lead with Purpose . . . . . . . . . . . . . . . . .22 Lead Your Boss . . . . . . . . . . . . . . . . . . .22 Leader’s Guide to Speaking with Presence, The . . . . . . . .22 Leader’s Pocket Guide, The . . . . . . . . . .22 Leadership (The Brian Tracy SuccessLibrary) . . . . . . . . . . . . . . . . . . . . . . . .23 Leadership 2030 . . . . . . . . . . . . . . . . .23 Leadership Advantage, The . . . . . . . . . .24 Leadership Training Activity Book, The . .30 Leading at The Edge . . . . . . . . . . . . . . .23 Leading at The Edge . . . . . . . . . . . . . . .23 Leading the Learning Revolution . . . . . .30 Leading with Cultural Intelligence . . . . .23 Leading with Kindness . . . . . . . . . . . . .23 Lean but Agile . . . . . . . . . . . . . . . . . . . .21 Learning to Succeed . . . . . . . . . . . . . . . .6 Life in Balance, A . . . . . . . . . . . . . . . . .29 Little Book of Leadership Development, The . . . . . . .23 Live From Jordan . . . . . . . . . . . . . . . . . .26 Looks . . . . . . . . . . . . . . . . . . . . . . . . . .19 Lost Art of the Great Speech, The . . . . .19

Make Your Contacts Count . . . . . . . . . . .18 Management (The Brian Tracy Success Library) . . . . .10 Management 500, The . . . . . . . . . . . . .24 Management Training Tool Kit, The . . . .30 Management Would Be Easy...If It Weren’t for the People . . . . . . . . . .24 Management? It’s Not What You Think! .24 Manager 3.0 . . . . . . . . . . . . . . . . . . . . .24 Manager’s Guide to Coaching, A . . . . . . .24 Manager’s Guide to HR, The . . . . . . . . .24 Manager’s Guide to Virtual Teams, A . . . .24 Managing Brand You . . . . . . . . . . . . . . .17 Managing for Execution . . . . . . . . . . . . .24 Managing Government Employees . . . . .24 Managing Knock Your Socks Off Service . . . . . . . . . . . . . . . .19 Managing Time and Space in the Modern Warehouse . . . . . . . . . . .26 Managing Your Government Career . . . . .18 Market-Driven Supply Chain, The . . . . . .28 Marketing (The Brian Tracy Success Library) . . . . .10 Marketing Plan, The . . . . . . . . . . . . . . .25 Marketing to Millennials . . . . . . . . . . . .25 Mastering Import & Export Management . . . . . . . . . . . . . . .22 Maximizing Project Value . . . . . . . . . . . .27 Maximum Influence . . . . . . . . . . . . . . .26 Mergers and Acquisitions from A to Z . . .20 Million-Dollar Financial Advisor, The . . . .20 Million-Dollar Financial Services Practice, The . . . . . . . . . . . . .20 Mobile Technology Question and Answer Book, The . . . . . . . . . . . . .19 More Quick Team-Building Activities for Busy Managers . . . . . . . . .30 Mortgage Confidential . . . . . . . . . . . . . .28 Motivation (The Brian Tracy Success Library) . . . . .24 Myself and Other More Important Matters24 Nanocosm . . . . . . . . . . . . . . . . . . . . . .29 Negotiation (The Brian Tracy Success Library) . . . . .26 Negotiation at Work . . . . . . . . . . . . . . . .30 Net Worth Workout, The . . . . . . . . . . . . .26 New Corporate Facts of Life, The . . . . . .20 New Directions in Supply-Chain Management . . . . . . . . .28 New Elite, The . . . . . . . . . . . . . . . . . . .20 New HR Analytics, The . . . . . . . . . . . . .21 New Korea, The . . . . . . . . . . . . . . . . . . .22 New Manager’s Tool Kit, The . . . . . . . . .24 New Rules of Lead Generation, The . . . .25 New Sales. Simplified. . . . . . . . . . . . . .29 New Supervisor’s Survival Manual, The . .24 Nice Teams Finish Last . . . . . . . . . . . . .30 No More Pointless Meetings . . . . . . . . . .24 Nonprofit Fundraising Solution, The . . . .20 Nonstop Sales Boom . . . . . . . . . . . . . . .12 Now, Build a Great Business! . . . . . . . . .21 Operation Excellence . . . . . . . . . . . . . . .17

OtherWise . . . . . . . . . . . . . . . . . . . . . . .21 Outsourcing for Radical Change . . . . . . .17 Own Your Future . . . . . . . . . . . . . . . . . . .9 Parenting an Adult with Disabilities or Special Needs . . . . . . . .26 Parenting Beyond Belief . . . . . . . . . . . .26 Parenting Your Complex Child . . . . . . . .26 People Styles at Work...And Beyond . . . .17 Perfectly Able . . . . . . . . . . . . . . . . . . . .21 Performance Appraisal Tool Kit, The . . . .21 Performance-Based Project Management . . . . . . . . . . . . . .27 Personality Power . . . . . . . . . . . . . . . . .18 Persuasion IQ . . . . . . . . . . . . . . . . . . . .26 Persuasive Business Proposals . . . . . . . .19 Portable Mentor, The . . . . . . . . . . . . . . .18 Positioned . . . . . . . . . . . . . . . . . . . . . . .21 Power of a Positive Attitude, The . . . . . .17 Power of Business Process Improvement, The . . . . . . . . . . . . . . . .28 Power of Charm, The . . . . . . . . . . . . . . .29 Power of Convergence, The . . . . . . . . . .19 Power of Presence, The . . . . . . . . . . . . .17 Power of Reputation, The . . . . . . . . . . . .21 Powerful Phrases for Dealing with Difficult People . . . . . . . . . . . . . .17 Powerful Phrases for Effective Customer Service . . . . . . . . . .19 Powerful Phrases for Successful Interviews . . . . . . . . . . . . . .18 Powerful Proposals . . . . . . . . . . . . . . . .19 Practical Drucker, The . . . . . . . . . . . . . .24 Preparing for Leadership . . . . . . . . . . . .23 ProActive Sales Management . . . . . . . . .29 ProActive Selling . . . . . . . . . . . . . . . . . .29 Productive Performance Appraisals . . . .24 Program Management Office Advantage, The . . . . . . . . . . . . .27 Project Management . . . . . . . . . . . . . . .27 Project Management for Non-Project Managers . . . . . . . . . . . . .27 Project Management for Small Business . . . . . . . . . . . . . . . .27 Project Management Office Toolkit, The . . . . . . . . . . . . . . . .27 Project Management Question and Answer Book, The . . . . . .27 Project Management That Works . . . . . .27 Project Management Tool Kit, The . . . . .27 Property Management Tool Kit, The . . . .28 Punctuation at Work . . . . . . . . . . . . . . .19 Questions That Sell . . . . . . . . . . . . . . . .29 Quick Brainstorming Activities for Busy Managers . . . . . . . . . . . . . . . .25 Quick Emotional Intelligence Activities for Busy Managers . . . . . . . . .25 Quick Meeting Openers for Busy Managers . . . . . . . . . . . . . . . .25 Quick Team-Building Activities for Busy Managers . . . . . . . . . . . . . . . .30 Rainmaker’s Toolkit, The . . . . . . . . . . . .25 Raising Capital . . . . . . . . . . . . . . . . . . .20 Raising Freethinkers . . . . . . . . . . . . . . .26

Real Estate Investor’s Guide to Financing, The . . . . . . . . . . . . . . . . .28 Real Estate Presentations That Make Millions . . . . . . . . . . . . . . .28 Real Influence . . . . . . . . . . . . . . . . . . . .19 Real-World Time Management . . . . . . . .17 Rebuilding Brand America . . . . . . . . . . .19 Reclaiming the Sky . . . . . . . . . . . . . . . .19 Recruiting, Interviewing, Selecting & Orienting New Employees . . . . . . . . .21 Redefining Operational Excellence . . . . .15 Reinvention . . . . . . . . . . . . . . . . . . . . . .17 Relational Enterprise, The . . . . . . . . . . .25 Rescue the Problem Project . . . . . . . . . .27 Results Without Authority . . . . . . . . . . .27 Roadmap to Strategic HR . . . . . . . . . . .21 ROI of Human Capital, The . . . . . . . . . .21 Sales Scripts That Sell . . . . . . . . . . . . . .29 Saving the Deal . . . . . . . . . . . . . . . . . . .28 Secret Language of Influence, The . . . . .29 Secret Service . . . . . . . . . . . . . . . . . . . .19 Secret to Peak Productivity, The . . . . . . .17 Secrets of the Marketing Masters . . . . . .25 Secrets of Word-of-Mouth Marketing, The . . . . . . . . . . . . . . . . . .26 Selling to Anyone Over the Phone . . . . . .29 Selling to The New Elite . . . . . . . . . . . .29 Service Failure . . . . . . . . . . . . . . . . . . .19 Seven Secrets for Negotiating with Government . . . . . . . .21 Show Biz Training . . . . . . . . . . . . . . . . .30 Signs of Success . . . . . . . . . . . . . . . . . .21 Slow Down, Sell Faster! . . . . . . . . . . . . .29 Small-Business Guide to Government Contracts, The . . . . . . . . .30 Smart Sales Manager . . . . . . . . . . . . . .29Smart Selling on the Phone and Online .29 Smarts . . . . . . . . . . . . . . . . . . . . . . . . .17 Soldier of Finance . . . . . . . . . . . . . . . . .26 Something Really New . . . . . . . . . . . . . .27 Speak to Win . . . . . . . . . . . . . . . . . . . . .19 Spiral Up . . . . . . . . . . . . . . . . . . . . . . .25 Standout Business Plan, The . . . . . . . . . .8 Star Factor, The . . . . . . . . . . . . . . . . . . .25 Stiletto Network . . . . . . . . . . . . . . . . . .18 Stop Foreclosure Now . . . . . . . . . . . . . .28 Strategic Customer Service . . . . . . . . . .20 Stress-Free Potty Training . . . . . . . . . . .26 Stress-Free Pregnancy Guide, The . . . . .27 Strong Kids, Healthy Kids . . . . . . . . . . .27 Succeeding in the Project Management Jungle . . . . . . . . .27 Success Under Stress . . . . . . . . . . . . . .17 Successful Acquisitions . . . . . . . . . . . . .20 Successful Business Process Management . . . . . . . . . . . . . .15 Successful Cold Call Selling . . . . . . . . . .29 Supercommunicator . . . . . . . . . . . . . . . .2 Supply Chain Excellence . . . . . . . . . . . .28 Supply Chain Imperative, The . . . . . . . .28 Supply Chain Management Guide to Business Continuity, A . . . . . .28

TITLE AND AUTHOR INDEX

33

Supply-Based Advantage, The . . . . . . . .28 Survival Guide to Parenting Teens, A . . . .5 Surviving the Cancer System . . . . . . . . .21 Take No Prisoners . . . . . . . . . . . . . . . . .21 Talent Leadership . . . . . . . . . . . . . . . . .22 Team of Leaders, A . . . . . . . . . . . . . . . .12 Team-Building Tool Kit, The . . . . . . . . . .30 Technology Solutions for Growing Businesses . . . . . . . . . . . . . . .30 Telebomb . . . . . . . . . . . . . . . . . . . . . . .21 Think Bigger . . . . . . . . . . . . . . . . . . . . . .6 This Is How to Get Your Next Job . . . . . .18 Time Management (The Brian Tracy Success Library) . . . . .17 Time Power . . . . . . . . . . . . . . . . . . . . . .17 Time Trap, The . . . . . . . . . . . . . . . . . . .17 Trainer’s Handbook, The . . . . . . . . . . . .30 Trainer’s Tool Kit, The . . . . . . . . . . . . . .30 Training on Trial . . . . . . . . . . . . . . . . . . .30 Training That Delivers Results . . . . . . . .14 Trajectory . . . . . . . . . . . . . . . . . . . . . . . .2 Transforming Performance Measurement . . . . . . . . .22 Trouble with HR, The . . . . . . . . . . . . . . .22 True Alignment . . . . . . . . . . . . . . . . . . .25 Truth . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Turning Training into Learning . . . . . . . .30 Twin Sense . . . . . . . . . . . . . . . . . . . . . .27 Ultimate Six Sigma, The . . . . . . . . . . . .28 Unbeatable Resumes . . . . . . . . . . . . . .18 Unforeseen Circumstances . . . . . . . . . .21 Unlimited Sales Success . . . . . . . . . . . .29 Unplugged . . . . . . . . . . . . . . . . . . . . . .19 Web Conferencing Book, The . . . . . . . . .22 Web Copy That Sells . . . . . . . . . . . . . . .26 Well Said! . . . . . . . . . . . . . . . . . . . . . . .19 What Keeps Leaders Up at Night . . . . . .25 What Your CEO Needs to Know About Sales Compensation . . . . . . . . . .29 Who Says It’s a Man’s World . . . . . . . . .18 Whoever Tells the Best Story Wins . . . . .19 Why Boys Fail . . . . . . . . . . . . . . . . . . . .20 Wiki Management . . . . . . . . . . . . . . . . .25 Winning Factor, The . . . . . . . . . . . . . . .25 Work Your Strengths . . . . . . . . . . . . . . .18 Working Longer . . . . . . . . . . . . . . . . . . .30 World Famous . . . . . . . . . . . . . . . . . . . .26 World Gone Social, A . . . . . . . . . . . . . . . .3 Writing Effective Policies and Procedures . . . . . . . . . . . . . . . . . .22 You’ve Gotta Have Heart . . . . . . . . . . . .25 Your Successful Career as a Mortgage Broker . . . . . . . . . . . . . .28 Your Successful Project Management Career . . . . . . . . .27 Your Successful Real Estate Career . . . .28

AUTHOR INDEXAddesso, Patricia J. . . . . . . . . . . .24Agnew, Tom . . . . . . . . . . . . . . . . .24Ahlstrand, Bruce . . . . . . . . . . . . .24Alexander, Roy . . . . . . . . . . . . . . .17Alleman, Glen B. . . . . . . . . . . . . .27Allen, Lawrence L. . . . . . . . . . . . .22Allen, Scott J. . . . . . . . . . . . . . . .23Alston, Rennie . . . . . . . . . . . . . . .22Anderson, Maureen . . . . . . . . . . . .18Applegate, Jill . . . . . . . . . . . . . . .19Arden, Ron . . . . . . . . . . . . . . . . .29Arthur, Diane . . . . . . . . . . . . . . . .21Asherman, Ira G. . . . . . . . . . . . . .30Atkinson, William Illsey . . . . . . . . .29Au, Sara . . . . . . . . . . . . . . . . . . .26Babbitt, Mark . . . . . . . . . . . . . . . . .3Baber, Anne . . . . . . . . . . . . . . . . .18Bacon, Terry R. . . . . . . . . .19, 20, 26Bade, Donna L. . . . . . . . . . . . . . .22Baker, William F. . . . . . . . . . . . . .23Baldoni, John . . . . . . . . . . . . . . . .22Barner, Robert W. . . . . . . . . . . . . .23Barton Rabe, Cynthia . . . . . . . . . .24Beck, John . . . . . . . . . . . . . . . . . .20Beirne, Mike . . . . . . . . . . . . . . . .28Belew, Shannon . . . . . . . . . . . . . .28Belker, Loren B. . . . . . . . . . . . . . .24Bell, Chip R. . . . . . . . . . . . . . . . .19Bender, Mark . . . . . . . . . . . . . . . .17Bennett, Scott . . . . . . . . . . . . . . .18Bennington, Emily . . . . . . . . . . . .18Berges, Steve . . . . . . . . . . . . . . . .28Berman, Jeff . . . . . . . . . . . . . . . .27Berman, Paula K. . . . . . . . . . . . . .15Beshara, Tony . . . . . . . . . . . . . . . .18Bhote, Keki . . . . . . . . . . . . . . . . .28Bidou, Ann . . . . . . . . . . . . . . . . .18Birkel, Damian . . . . . . . . . . . . . . . . . . .18Bitz, Ira . . . . . . . . . . . . . . . . . . . .27Bleak, Jared L. . . . . . . . . . . . . . . .24Bleeke, Nancy . . . . . . . . . . . . . . .29Blumenthal, Ira . . . . . . . . . . . . . .17Bolstorff, Peter . . . . . . . . . . . . . . .28Bolten, Ernst F. . . . . . . . . . . . . . .26Bolton, Dorothy Grover . . . . . . . . .17Bolton, Robert . . . . . . . . . . . . . . .17Boone, Tonya . . . . . . . . . . . . . . . .28Borchard, David C. . . . . . . . . . . . .17Boyan, Lee . . . . . . . . . . . . . . . . . .29Boyer, Kenneth Karel . . . . . . . . . .28Bradberry, John . . . . . . . . . . . . . .30Branham, Leigh . . . . . . . . . . .23, 24Braun, David . . . . . . . . . . . . . . . .20Brown, Mary . . . . . . . . . . . . . . . . .25Brown, Paul B. . . . . . . . . . . . . . . . .9Brynie, Faith Hickman . . . . . . . . .29Brynteson, Richard . . . . . . . . . . . .30Burrows III, Robert P. . . . . . . . . . .28Butow, Eric . . . . . . . . . . . . . . . . .22Cabanis-Brewin, Jeannette . . . . . .16Cagle, Ronald B. . . . . . . . . . . . . .27Campbell, Nancy J. . . . . . . . . . . . .22Caroselli, Marlene . . . . . . . . . . . . .23Carrison, Dan . . . . . . . . . . . . .20, 24Carroll, Nannette Rundle . . . . . . . .18Charney, Cy . . . . . . . . . . . . . .18, 30Cherry, Paul . . . . . . . . . . . . . . . . .29Chorba, Tierah . . . . . . . . . . . . . . .28Christensen, Mary . . . . . . . . . . . . .25

Christensen, Ralph . . . . . . . . . . . .21Christensen, Wayne . . . . . . . . . . . .25Chu, Margaret Y. . . . . . . . . . . . . . .19Clardy, Alan . . . . . . . . . . . . . . . . .30Cobb, Jeff . . . . . . . . . . . . . . . . . .30Cohen, William A. . . . . . . . . . .18, 24Coine, Ted . . . . . . . . . . . . . . . . . . .3Colby, William H. . . . . . . . . . . . . .19Coleman, Edward . . . . . . . . . . . . .18Colletti, Jerome A. . . . . . . . . . . . .29Collins, Heidi . . . . . . . . . . . . . . . .19Collins, Rod . . . . . . . . . . . . . . . . .25Conway, Kathy . . . . . . . . . . . . . . .30Cook, Thomas A. . . . . . . . . . . . . .22Cooke, Robert . . . . . . . . . . . . . . .21Cooper, Kenneth Carlton . . . . . . . .25Cooper, Scott . . . . . . . . . . . . . . . .20Coughlin, Dan . . . . . . . . . . . . . . .24Crilly, William M. . . . . . . . . . . . . .20Curtin, Steve . . . . . . . . . . . . . . . .19Cusick, William J. . . . . . . . . . . . . .25Daniels, Lawrence J. . . . . . . . . . . .30Davis, Kevin . . . . . . . . . . . . . . . . .29Davis, Marvin A. . . . . . . . . . . . . . .21Davis, Sid . . . . . . . . . . . . . . . . . .28Dawson, Peg . . . . . . . . . . . . .17, 18Dennis, Donna J. . . . . . . . . . . . . .23Devor, Jan . . . . . . . . . . . . . . . . . .26DiJulius, John R. . . . . . . . . . . . . .19Dilenschneider, Robert L. . . . . . . .25Dinsmore, Paul C. . . . . . . . . . .16, 27Dobson, Michael S. . . . . . . . . . . . .17Donnolo, Mark . . . . . . . . . . . . . . .29Donohoe, Patricia A. . . . . . . . . . . .17Dossani, Rafiq . . . . . . . . . . . . . . .22Dowell, William . . . . . . . . . . . . . .22Dowis, Richard . . . . . . . . . . . . . . .19Downey, Diane . . . . . . . . . . . . . . .23Dwyer, Paul . . . . . . . . . . . . . . . . .27Earnest, Peter . . . . . . . . . . . . . . .20Ebenstein, Donny . . . . . . . . . . . . .17Echeverria, Lina M. . . . . . . . . . . . .22Edinger, Scott K. . . . . . . . . . . . . . .7Edwards, John . . . . . . . . . . . . . . .29Edwards, Kenneth W. . . . . . . . . . .28Emerson, Brian . . . . . . . . . . . . . .24Ennico, Cliff . . . . . . . . . . . . . . . . .22Evans, Vaughan . . . . . . . . . . . . . . .8Evenson, Renee . . . . . . . . . . .17, 19Falcone, Paul . . . . . . . . . .21, 23, 24Farry, Kristin A. . . . . . . . . . . . . . .27Fayer, Michael D. . . . . . . . . . . . . .29Feigon, Josiane Chriqui . . . . . . . . .29Feitelberg, Susan . . . . . . . . . . . . .26Ferraro, Jack . . . . . . . . . . . . . . . .27Fesen, Mark . . . . . . . . . . . . . . . . .21Fields, Edward . . . . . . . . . . . . . . .20Filipczak, Bob . . . . . . . . . . . . . . .24Finney, Martha I. . . . . . . . . . . . . .21Fiss, Mary S. . . . . . . . . . . . . . . . .29Fitz-enz, Jac . . . . . . . . . . . . . . . .21Flaum, Jonathon A. . . . . . . . . . . . .22Flaum, Mechele . . . . . . . . . . . . . .22Flaum, Sander A. . . . . . . . . . . . . .22Fox, Scott . . . . . . . . . . . . . . . . . .22Francis, Colleen . . . . . . . . . . . . . .12Frisch, Michael . . . . . . . . . . . . . .23Fritz, Roger . . . . . . . . . . . . . . . . .17Frohlich, Markham T. . . . . . . . . . .28Fromm, Jeff . . . . . . . . . . . . . . . . .25Fulmer, Robert M. . . . . . . . . . . . .24Furjanic, Sheila W. . . . . . . . . . . . .30

Galbraith, Jay . . . . . . . . . . . . . . . .23Gallagher, Richard S. . . . . . . .18, 19Gamble, Michael . . . . . . . . . . . . .29Gamble, Teri . . . . . . . . . . . . . . . .29Ganeshan, Ram . . . . . . . . . . . . . .28Garton, Christie . . . . . . . . . . . . . .25Geltman, Joani . . . . . . . . . . . . . . . .5Gillen, Terry . . . . . . . . . . . . . . . . .30Gloor, Peter . . . . . . . . . . . . . . . . .20Goad, Tom W. . . . . . . . . . . . . . . . .30Goldman, Jeremy . . . . . . . . . . . . .25Goldsmith, Marshall . . . . . . . . . . .22Goodman, John A. . . . . . . . . .13, 20Gordon, Adam . . . . . . . . . . . . . . .20Gorrell, Paul . . . . . . . . . . . . . . . . .23Goulston, Mark . . . . . . . . . . . .18, 19Graber, Jim . . . . . . . . . . . . . . . . .21Grantham, Charles . . . . . . . . . . . .17Grashina, Marina N. . . . . . . . . . . .27Grbavac, Richard . . . . . . . . . . . . .25Grimme, Don . . . . . . . . . . . . . . . .24Grimme, Sheryl . . . . . . . . . . . . . .24Grote, Dick . . . . . . . . . . . . . . . . .23Guare, Richard . . . . . . . . . . . .17, 18Gustavson, Paul . . . . . . . . . . . . . .12Gutzman, Alexis D. . . . . . . . . . . . .21Habib, Mohsin . . . . . . . . . . . . . . .27Hahn, Fredrick . . . . . . . . . . . . . . .27Hall, Kathleen . . . . . . . . . . . . . . .29Hallows, Jolyon . . . . . . . . . . . . . .27Hampton, John J. . . . . . . . . . . . . .20Hanan, Mack . . . . . . . . . . . . . . . .29Handley, John . . . . . . . . . . . . . . .21Handshaw, Dick . . . . . . . . . . . . . .14Handy, Charles . . . . . . . . . . . . . . .24Hanna, Thomas M. . . . . . . . . . . . .20Hare, Bill . . . . . . . . . . . . . . . . . . .20Harrington-Mackin, Deborah . . . . .30Harrison, Doug . . . . . . . . . . . .20, 29Hart, Lois B. . . . . . . . . . . . . . . . .30Hasse, Jim . . . . . . . . . . . . . . . . . .21Hauptly, Denis J. . . . . . . . . . . . . .27Hayden, C. J. . . . . . . . . . . . . . . . .25Hayes, Susan L. . . . . . . . . . . . . . .26Heagney, Joseph . . . . . . . . . . . . . .27Hedges, Kristi . . . . . . . . . . . . . . .17Henderson, Allan . . . . . . . . . . . . .30Hoevemeyer, Victoria A. . . . . . . . . .24Holden, Greg . . . . . . . . . . . . . . . .22Holland, R. William . . . . . . . . . . .18Holtman, Margaret P. . . . . . . . . . .23Hooks, Ivy F. . . . . . . . . . . . . . . . .27Hoover, John . . . . . . . . . . . . . . . .23Hoque, Faisal . . . . . . . . . . . . . . . .19Horn, Art . . . . . . . . . . . . . . . . . . .17Horrell, Ed . . . . . . . . . . . . . . . . . .19Hult, G. Tomas M. . . . . . . . . . . . .28Hunter, Mark . . . . . . . . . . . . . . . .29Inghilleri, Leonardo . . . . . . . . . . . .19Jacobelli, Frank . . . . . . . . . . . . . .26Jaffe, Sam . . . . . . . . . . . . . . . . . .22Jamieson, David . . . . . . . . . . . . . .21Jamieson, David W. . . . . . . . . . . . .24Jay, Joelle . . . . . . . . . . . . . . . . . .26Jensen, Peter . . . . . . . . . . . . . . . .25Johnson, Larry . . . . . . . . . . . .20, 24Johnson, Lisa . . . . . . . . . . . . . . . .25Johnson, Meagan . . . . . . . . . . . . .24Johnson, Michelle T. . . . . . . . . . . .23Johnson, Thomas E. . . . . . . . . . . .22Joseph, Jim . . . . . . . . . . . . . . . . .25Justice, Tom . . . . . . . . . . . . . . . . .24

TITLE AND AUTHOR INDEX

34

Kaen, Fred R. . . . . . . . . . . . . . . . .20Karinch, Maryann . . . . . . . . . . . . .20Karsh, Brad . . . . . . . . . . . . . . . . .24Katcher, Bruce L. . . . . . . . . . . . . .18Kates, Amy . . . . . . . . . . . . . . . . .23Kay, Andrea . . . . . . . . . . . . . . . . .18Kayser Kirkpatrick, Wendy . . . . . . .30Kendrick, Tom . . . . . . . . . . . . . . .27Kessler, Paul R. . . . . . . . . . . . . . .23Kiefer, Charles F. . . . . . . . . . . . . . .9Kiernan, Matthew J. . . . . . . . . . . .20Kildow, Betty A. . . . . . . . . . . .26, 28Kim, Myung Oak . . . . . . . . . . . . . .22King, Emily . . . . . . . . . . . . . . . . .21Kirkpatrick, James D. . . . . . . . . . .30Knutson, Joan . . . . . . . . . . . . . . .27Koletar, Joseph W. . . . . . . . . . . . .18Komisarjevsky, Chris . . . . . . . . . . .21Koprince, Steven J. . . . . . . . . . . . .30Kotler, Philip . . . . . . . . . . . . . . . .25Kovarick, Amy . . . . . . . . . . . . . . .26Kral, Ronald . . . . . . . . . . . . . . . . .20Kraus, Stephen . . . . . . . . . . .20, 29Kurian, George Thomas . . . . . . . . .23Kusy, Mitchell . . . . . . . . . . . . . . .23Lambert, Jonamay . . . . . . . . . . . .30Lampel, Joseph . . . . . . . . . . . . . .24Langford, Beverly . . . . . . . . . . . . .17Lauchman, Richard . . . . . . . . . . .19Lavigna, Robert J. . . . . . . . . . . . . .24Learned, Andrea . . . . . . . . . . . . . .25Lederman, Michelle Tillis . . . . . . .17Lee, Michael . . . . . . . . . . . . . . . .26Lee, Robert . . . . . . . . . . . . . . . . .23Leibman, Pete . . . . . . . . . . . . . . .18Lewis, Keami D. . . . . . . . . . . . . . .30Liff, Stewart . . . . . . . .12, 18, 23, 24Linder, Jane C. . . . . . . . . . . . .17, 25Lipkin, Nicole . . . . . . . . . . . . . . .25Livermore, David . . . . . . . . . .20, 23Livingston, Stanley . . . . . . . . . . . .22Livoti, Carol . . . . . . . . . . . . . . . . .27Loehr, Anne . . . . . . . . . . . . . . . . .24Lorimer, Sally E. . . . . . . . . . . .28, 29Luecke, Richard A. . . . . . . . . .17, 26Luther, William M. . . . . . . . . . . . .25Lynn, Adele B. . . . . . . . . .17, 24, 25Lytle, Chris . . . . . . . . . . . . . . . . .28Mackenzie, Alec . . . . . . . . . . . . . .17Mackin, Deborah . . . . . . . . . . . . .30Martin, Chuck . . . . . . . . . . . .17, 18Martin, Dick . . . . . . . . . . .19, 21, 25Matias, Linda . . . . . . . . . . . . . . . .18Matsumura, Molleen . . . . . . . . . . .26Mattone, John . . . . . . . . . . . . . . .22Mazin, Rebecca . . . . . . . . . . . . . .21McArdle, Geri . . . . . . . . . . . . . . . .30McArthur, Sarah . . . . . . . . . . . . . .22McCarthy, Catherine . . . . . . . . . . .23McConnell, John H. . . . . . . . . . . .21McCormick, Jim . . . . . . . . . . . . . .24McCormick, Neil . . . . . . . . . . . . . .21McCrea, Bridget . . . . . . . . . . . . . .28McGowan, Dale . . . . . . . . . . . .26, 4McIntosh, Perry . . . . . . . . . . . . . .17McKee, Sandra . . . . . . . . . . . . . . .29McWhorter Sember, Brette . . . . . .27Melnick, Sharon . . . . . . . . . . . . . .17Meola, Debbie . . . . . . . . . . . . . . .23Mersino, Anthony . . . . . . . . . . . . .27Metskas, Amanda . . . . . . . . . . . . .26Metzger, Karen L. . . . . . . . . . . . . .23

Miles, David H. . . . . . . . . . . . . . .30Millbower, Lenn . . . . . . . . . . . . . .30Miller, Andrew . . . . . . . . . . . . . . .15Miller, Brian Cole . . . . . . .24, 25, 30Miller, William “Skip” . . . . . . . . . .29Mills, Harry . . . . . . . . . . . . . . . . .25Minahan, Matt . . . . . . . . . . . . . . .21Mintzberg, Henry . . . . . . . . . . . . .24Mitchell, Garry . . . . . . . . . . . . . . .30Moran, Sheila . . . . . . . . . . . . . . . .20Morgan, Peggy Lou . . . . . . . . . . . .26Morris, Rick A. . . . . . . . . . . . . . . .27Mortensen, Kurt W. . . . . . . . . . . . .26Mullen, David J. . . . . . . . . . . . . . .20Muller, Max . . . . . . . . . . . . . .24, 27Murphy, Martin . . . . . . . . . . . . . . .24Murphy, Tom . . . . . . . . . . . . . . . .19Myers, Selma . . . . . . . . . . . . . . . .30Myles, Tamara . . . . . . . . . . . . . . .17Nagler, JoAnneh . . . . . . . . . . . . . .26Neef, Dale . . . . . . . . . . . . . . . . . .28Newell, Michael W. . . . . . . . . . . . .27Newman, David . . . . . . . . . . . . . .25Nick, Michael J. . . . . . . . . . . . . . .29Nickerson, Pat . . . . . . . . . . . . . . .17Nie, Winter . . . . . . . . . . . . . . . . .22Nielsen, Todd . . . . . . . . . . . . . . . .24Nightingale, Deborah J. . . . . . . . . .20Nolan-Brown, Patricia . . . . . . . . . .30O’Malley, Michael . . . . . . . .23Olefson, Shari . . . . . . . . . . . . . . .26Orbach, Benjamin . . . . . . . . . . . . .26Orsborn, Carol . . . . . . . . . . . . . . .25Osborne, Starr C. . . . . . . . . . . . . .28Page, Susan . . . . . . . . . . . . . . . . .28Pagnoni, Laurence A. . . . . . . . . . .20Palmer, Kimberly . . . . . . . . . . . . .30Papke, Edgar . . . . . . . . . . . . . . . .25Patterson, James G. . . . . . . . . . . .26Patterson, Philana . . . . . . . . . . . .18Patzer, Gordon . . . . . . . . . . . . . . .19Pauwels, Koen . . . . . . . . . . . . . . .13Payant, Richard P. . . . . . . . . . . . .16Performance Research Associates .19Perkins, Dennis N.T. . . . . . . . .23, 24Pettingell, Margaret . . . . . . . . . . .23Phillips, Bob . . . . . . . . . . . . . . . .20Phillips, Joseph . . . . . . . . . . . . . .27Pierson Doti, Lynne . . . . . . . . . . . .21Pietrucha, Frank J. . . . . . . . . . . . . .2Pinkett, Randal . . . . . . . . . . . . . .18Price, Darlene . . . . . . . . . . . . . . .19Prosek, Jennifer . . . . . . . . . . . . . .23Pugh, David G. . . . . . . . . . . . . . . .19Pushies, Fred . . . . . . . . . . . . . . . .21Putzier, John . . . . . . . . . . . . . . . .24Raia, Kelly . . . . . . . . . . . . . . . . . .22Raines, Claire . . . . . . . . . . . . . . . .24Ray, Ramon . . . . . . . . . . . . . . . . .30Reaser, Joel . . . . . . . . . . . . . . . . .30Reed, David . . . . . . . . . . . . . . . . .28Reilly, Edward . . . . . . . . . . . . . . .23Reinhard, Michael . . . . . . . . . . . .28Remley, Jim . . . . . . . . . . . . . . . . .28Rivenburgh, Diana . . . . . . . . . . . .20Robinson, Jeffrey . . . . . . . . . . . . .18Robinson, Jeremy . . . . . . . . . . . . .23Rocha, Luiz . . . . . . . . . . . . . . . . .27Rogers, Stephen C. . . . . . . . . . . . .28Roper, Kathy O. . . . . . . . . . . . . . .16Rose, Jeff . . . . . . . . . . . . . . . . . .26Rosemarin, Judy . . . . . . . . . . . . . .23

Rosenbaum, Robert . . . . . . . . . . .28Roth, Ken . . . . . . . . . . . . . . . . . .28Rothwell, William J. . .21, 23, 24, 30Royal, Cathy . . . . . . . . . . . . . . . . .21Royal, Mark . . . . . . . . . . . . . . . . .24Rubin, Stacey H. . . . . . . . . . . . . .26Rumsey, Tracey . . . . . . . . . . . . . .28Russell, Doug . . . . . . . . . . . . . . . .27Ryckman, Pamela . . . . . . . . . . . . .18Sachs, Randi T. . . . . . . . . . . . . . .24Sain, Laurie . . . . . . . . . . . . . . . . . .7Salacuse, Jeswald W. . . . . . . . . . .21Salmon, William A. . . . . . . . . . . . .24Sant, Tom . . . . . . . . . . . . . . .18, 19Sartain, Libby . . . . . . . . . . . . . . .21Scalise, Dagmara . . . . . . . . . . . . .27Schlesinger, Leonard A. . . . . . . . . . .9Schneiderman, Ron . . . . . . . . . . .19Schwab, Abraham P. . . . . . . . . . . .21Schwartz, Matthew . . . . . . . . . . . .29Schweikart, Larry . . . . . . . . . . . . .21Scott, David T. . . . . . . . . . . . . . . .25Scott, Gini Graham . . . . . . . . .17, 29Segal, Lloyd . . . . . . . . . . . . . . . . .28Seglin, Jeffrey L. . . . . . . . . . . . . .18Seidman, Dan . . . . . . . . . . . . . . .29Seidman, William . . . . . . . . . . . . .25Seifert, Dirk . . . . . . . . . . . . . . . . .27Sell, Yvonne . . . . . . . . . . . . . . . . .23Serven, Lawrence B. MacGregor . . . . . . .23

Sheetz-Runkle, Becky . . . . . . . . . . .8Sherman, Andrew J. . . . . . . . .20, 24Silverman, George . . . . . . . . . . . .26Simmons, Annette . . . . . . . . . . . .19Sinclair, Joseph T. . . . . . . . . . . . .22Sinha, Prabhakant . . . . . . . . .28, 29Sloman, Martyn . . . . . . . . . . . . . .30Smith, Paul . . . . . . . . . . . . . . . . .19Smith, Richard . . . . . . . . . . . . . . .28Smith, Shawn . . . . . . . . . . . . . . .21Snyder, Adam . . . . . . . . . . . . . . . .18Sokler, Lynn . . . . . . . . . . . . . . . . .28Solomon, Micah . . . . . . . . . . . . . .19Spielman, Sue . . . . . . . . . . . . . . .22Spitzer, Dean R. . . . . . . . . . . . . . .22Spokus, Diane . . . . . . . . . . . . . . .30Srinivasan, Jayakanth . . . . . . . . . .20Stanley, Colleen . . . . . . . . . . . . . .29Stavinoha, Peter L. . . . . . . . . . . . .26Steiner, Naomi . . . . . . . . . . . . . . .26Stern, Gary M. . . . . . . . . . . . . . . .22Sterns, Harvey . . . . . . . . . . . . . . .30Stroman, James . . . . . . . . . . . . . .14Surdak, Christopher . . . . . . . . . . .17Tabuchi, Sensei Grant . . . . . . . . . .26Tan, Winston . . . . . . . . . . . . . . . .21Taylor, James . . . . . . . . . . . . . . . .29Taylor, Jim . . . . . . . . . . . . . . . . . .20Taylor, Johnny C. . . . . . . . . . . . . .22Taylor, Kathleen . . . . . . . . . . . . . .22Templin, Courtney . . . . . . . . . . . . .24Thomas, Ann . . . . . . . . . . . . . . . .19Thompson, Mark . . . . . . . . . . . . . .21Thomsett, Michael C. . . . . . . . . . .28Tjahjana, Lia . . . . . . . . . . . . . . . .27Tobin, Daniel R. . . . . . . . . . . . . . .23Toister, Jeff . . . . . . . . . . . . . . . . .19Topchik, Gary S. . . . . . . . . . . . . . .24Topp, Elizabeth . . . . . . . . . . . . . .27Townsend, Maya . . . . . . . . . . . . . .21Tracy, Brian10, 17, 19, 21, 22, 23,

24, 26, 29, 8Tracy, Michael . . . . . . . . . . . . . . .29Tripp, Rob . . . . . . . . . . . . . . . . . .21Trotman, Laurie A. . . . . . . . . . . . .30Tyreman, David . . . . . . . . . . . . . . .26Ullmen, John . . . . . . . . . . . . . . . .19Upshaw, Lynn B. . . . . . . . . . . . . .26Valek, Lynne . . . . . . . . . . . . . . . . .21van Rijmenam, Mark . . . . . . . . . . . .6Van Rooy, David L. . . . . . . . . . . . . .2VanAuken, Brad . . . . . . . . . . . . . .25VanGundy, Arthur B. . . . . . . . . . . .24Vassallo, Philip . . . . . . . . . . . . . . .18Veloso, Maria . . . . . . . . . . . . . . . .26Vielmetter, Georg . . . . . . . . . . . . .23Viets, Annie . . . . . . . . . . . . . . . . .21Vincent, Laurence . . . . . . . . . . . . .25Vogel, Judy . . . . . . . . . . . . . . . . .21Vogelsang, John . . . . . . . . . . . . . .21Wade, Mitchell . . . . . . . . . . . . . . .20Waisman, Charlotte S. . . . . . . . . . .30Walkup, Renee P. . . . . . . . . . . . . .29Wallace, Michael . . . . . . . . . . . . .26Ward, Dan L. . . . . . . . . . . . . . . . .21Ware, Jim . . . . . . . . . . . . . . . . . .17Watson, Lynn A. . . . . . . . . . . . . . .26Wauson, Jennifer . . . . . . . . . .14, 18Waymon, Lynne . . . . . . . . . . . . . .18Weasel, Lisa H. . . . . . . . . . . . . . .29Webber, Lawrence . . . . . . . . . . . . .26Weinberg, Mike . . . . . . . . . . . . . .29Weiss, Donald H. . . . . . . . . . . . . .21Weiss, Steven Mark . . . . . . . . . . . .21Wheeler, Cass . . . . . . . . . . . . . . . .25Whiteman, Lily Madeleine . . . . . . .18Whitmire, Richard . . . . . . . . . . . .20Wilkinson, Michael . . . . . . . . . . . .28Williams, Todd C. . . . . . . . . . . . . .27Williamson, Cory . . . . . . . . . . . . . .17Wilson, Jerry S. . . . . . . . . . . . . . .17Wilson, Kevin . . . . . . . . . . . . .14, 18Wilson, Susan B. . . . . . . . . . . . . .17Winfeld, Liz . . . . . . . . . . . . . . . . .22Wingard, Jason . . . . . . . . . . . . . . . .6Winter, Ruth . . . . . . . . . . . . . . . . .21Wiskup, Mark . . . . . . . . . . . . . . . .17Withers, Bill . . . . . . . . . . . . . . . . .30Wolk, Claudine . . . . . . . . . . . . . . .26Woodruff, Marjorie I. . . . . . . . . . . .23Woolfe, Lorin . . . . . . . . . . . . . . . .22Wright, Vonda . . . . . . . . . . . . . . . .21Wynia, Matthew K. . . . . . . . . . . . .21Zemke, Ron . . . . . . . . . . .19, 24, 29Zichy, Shoya . . . . . . . . . . . . . . . .18Zofi, Yael . . . . . . . . . . . . . . . . . . .24Zoltners, Andris A. . . . . . . . . .28, 29

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