allison watson trainer marketing
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Allison Watson ADDITIONAL INFORMATION
ABOUT ME Motivated, responsible, strong attention to detail, work well with deadlines, enjoy collaborating with colleagues, organized, innovative, effective public speaker, relationship builder, google queen, love photography, music, reading and helping others.
EDUCATION Rochester Institute of Technology – BFA Photojournalism
COMMUNITY INVOLVEMENT (most recent) Red Cross Certified Arlington CERT Team Oak Island Relief Arlington Answers Tour De Cure Race For The Cure Sprint for Cancer SOFTWARE Photoshop, Capture One, Aperture, Word, Excel, Powerpoint, InDesign, iWeb, Dreamweaver, Daylite
CONTACT INFORMATION
PHONE 917.681.6378
EMAIL [email protected]
LOCATION Euless, TX
WEB LINKS Digital Resume Please visit for work samples.
Work Experience Digital Transitions ‐ Technical Support Manager ‐ 2003 – Present Traditional & Web‐Based Marketing •Design and write weekly email publication highlighting technical tips and tricks •Assist in design and photo selection for marketing series showcasing clients •Organize content for web‐based client resource center, including technical information, videos, up‐to‐date user guides and software •Maintain technical content for web site •Submit content for company blog •Update work Facebook account to showcase new hardware and software
Training •Create and implement a variety of training programs •Launch all classes: create curriculum content, teach all seminars, produce marketing material to increase attendance and manage logistics Examples include:
• 5 in 5 Capture One Lectures Series – 5 month long lecture series structured to teach software in 5 areas of interest • Digital Tech Certification Program – full day course designed to train digital technicians to become proficient in capture software and hardware
•Compose and instruct web‐based training sessions using WebEx, ranging from individual sessions to groups of up to 25 people
Events •Organize and manage a myriad of trade shows and events: • ALA Conference 2008, 2009 • IAI Conference 2009 • PDN Photo Plus Expo 2004‐2008 • Multiple in‐house events
Technical Support •Resolve client technical issues via phone, email and instant messenger •Introduce an online case system to track client technical issues •Produce tech note e‐blasts to update clients on important information •Sell product warranties, software and accessories
IT & Internal Support •Maintain server, email accounts and database of 20‐person company •Manage an online database of information to keep the sales team up‐to‐date on important technical information •Repair computers company‐wide, personally maintaining in‐house computers through remote management software
Digital Photo Imaging – Technical Support and Trainer ‐ 2000 ‐ 2003 •Install and train digital camera systems – Phase One, Imacon and Leaf •Color Management – Train, profile and calibrate onsite for various clients •Digital Tech Training Program – Phase One, Imacon and Leaf •Product testing and evaluation
Macy*s – Trainer and Help Desk ‐ 1997 – 2000 •Color Management training and maintenance of printing proof prints •Technical support for new digital photography equipment in photo studio •Training photographic staff to use new digital photography equipment •Created intranet web site and manual for photographers to access manuals and technical information