aligning km initiatives with firm goals april 22, 2014
TRANSCRIPT
Aligning KM Initiatives with
Firm Goals April 22, 2014
Panelists
Shawn SwearingenDirector of Knowledge
ManagementFaegre Baker Daniels
Scott RechtschaffenChief Knowledge Officer
Littler Mendelson
Meredith Williams-RangeChief Knowledge Management
OfficerBaker Donelson et al.
Moderator: Milena HigginsDirector, Litigation KM, Fish & Richardson
• Organization and KM Structure
• Planning Methods• Assessing the Business
Problem• Assessing User Needs• Balancing Business and User
Needs• Successes and Roadblocks• Q&A
Agenda
Organization and KM Structure
• Overview of firm and organizational structure
• How does KM fit in?
Firm
CFO CKO CIO
COOManagin
g Partner
• Methods for planning KM projects• What feeds into the KM strategy?
Planning Methods
• Methods to define the true business problem
• Immersing KM folks with attorneys and other business people to better learn about the problems
• Getting attorneys to see larger business context
Assessing the Business Problem
• Methods for assessing user needs
• User pain points• Focusing on problem to be
solved
Assessing User Needs
Balancing Business and User Needs
Budget Constraints
• What has worked well?• What roadblocks have you encountered?
Successes and Roadblocks
QuestionsComments
Thank you!