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Aligning KM Initiatives with
Firm Goals April 22, 2014
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Panelists
Shawn SwearingenDirector of Knowledge
ManagementFaegre Baker Daniels
Scott RechtschaffenChief Knowledge Officer
Littler Mendelson
Meredith Williams-RangeChief Knowledge Management
OfficerBaker Donelson et al.
Moderator: Milena HigginsDirector, Litigation KM, Fish & Richardson
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• Organization and KM Structure
• Planning Methods• Assessing the Business
Problem• Assessing User Needs• Balancing Business and User
Needs• Successes and Roadblocks• Q&A
Agenda
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Organization and KM Structure
• Overview of firm and organizational structure
• How does KM fit in?
Firm
CFO CKO CIO
COOManagin
g Partner
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• Methods for planning KM projects• What feeds into the KM strategy?
Planning Methods
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• Methods to define the true business problem
• Immersing KM folks with attorneys and other business people to better learn about the problems
• Getting attorneys to see larger business context
Assessing the Business Problem
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• Methods for assessing user needs
• User pain points• Focusing on problem to be
solved
Assessing User Needs
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Balancing Business and User Needs
Budget Constraints
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• What has worked well?• What roadblocks have you encountered?
Successes and Roadblocks
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QuestionsComments
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Thank you!