ALEXIS JOHNSON6503 Josephine Dr. Arlington, TX 76017 • H: 817-771-1113 • C: 817-771-1113 • alexisj82411@gmail.com

PROFESSIONAL SUMMARYA highly qualified, accomplished financial and administrative professional offering 15 plus years of experience in the industry.Dedication to any organizations founding values of honesty, integrity and customer service. I excel at working with otherdepartments to resolve issues and improving the company's bottom line. Office administrative professional seeking amanagement role. Skilled in training staff and establishing a rapport with clients. Self-motivated with exceptional communicationand computer capabilities.

SKILLSCertified in 10-key Professional phone etiquette[65] WPM typing speed Articulate and well-spokenTeam building FlexibleSpreadsheet management Accurate and detailedCustomer service-oriented Excellent planner and coordinatorEmployee training and development Works well under pressure

Accounting familiarityInvoice processingConference planningCritical thinkerAdministrative support specialist

WORK HISTORYCity Carrier AssistantUnited States Postal Service – Fort Worth,TX 10/2015-11/2015 Sort, bundle then deliver letters, circulars, magazines, and packages addressed to homes, businesses Situated along an assigned delivery route. This was a seasonal help temporary position.Business Relations Coordinator/Office ManagerUniversal Recycling Technologies - Fort Worth, TX 02/2014 – 04/2015

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, wordprocessing, database management (CRM) Dynamics AX, Waste Secure and other applications.Consult with clients after sales or contract signings across all product lines in order to resolve problems to provideongoing account maintenance.Coordinate logistics support with sales team, other URT facilities, and customers efficiently and effectively for URTlocations within designated market area, including working with third party carriers to minimize logistics expenses.Coordinate URT Driver schedule and ensure proper DOT requirements are followed and maintained.On a daily basis verify and attach backup documentation for B2B customers in AX and complete the invoicing process.Maintain sales reporting and messaging between internal and external management.Answer customers' questions and URT products, services, prices, availability, product uses, and credit terms.Recommend solutions to customers, based on customers' needs and interests.Coordinate new customer set-up meetings with various management and other company departments assuring programobjectives, tasks management and service requirements.Maintain company calendar for customer visit scheduling and facilitating and coordinating with departmental personneland other company department meeting objectives.Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

National Accounts Customer Account RepresentativeRock Tenn Recycling Services - Creve Coeur, MO 02/2012 - 07/2013

Request release numbers, freight rates, delivery appointments, gate passes and the carriers’ availability to haul loads in atimely manner as needed.Advised back office/accounting of discrepancies in weights, grade or pricing loads that have been completed and invoiced; made changes or submitted adjusted documents as required.

Worked with brokers to develop weekly or monthly loads plans to fill their customers' orders and meet their needs of theirsuppliers.Also advised of any new developments regarding customers or suppliers, including problems or issues such asdowngrades, rejected loads, pricing issues, etc.

Politely assisted customers via telephone and internet.Communicated with vendors regarding back order availability, future inventory and special orders.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shippingproblems.Developed reputation as an efficient service provider with high levels of accuracy.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Inside Sales Account Representative/Customer ServiceRepublic Waste Services - Bridgeton, MO 01/2006 - 07/2011

Provided sales support for 8 outside reps with day to day operations of the business.Managed over 3500 commercial customer accounts with products of service offered.Assisted operations departments, customer service department with day to day events of the business.Upsold on different levels of trash and recycling service.Created proposals for new and repeat customer business transactions.Built client relationships by acting as the liaison between the customer service and sales teams.Trained peers and management team on internal system supports and implementation plans.Negotiated prices, terms of sale and service agreements.Opened and properly distributed incoming mail.Coordinated, scheduled and arranged meeting and travel calendars including business and social events.

Customer Service Technical RepresentativeWestern Union Financial Services - Bridgeton, MO 10/1998 - 10/2005

Assisted store agents with processing wire transfers and cashing checks for customers.Technical support for agents at stores when their computers malfunctioned.Ordered supplies for store agents, sent wire transfers for customers calling into the call center.Effectively managed a high-volume of inbound and outbound calls.Addressed and resolved customer product complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Met or exceeded service and quality standards every review period.Resolved service, pricing and technical problems for customers by asking clear and specific questions.

EDUCATIONAssociate of Accounting:Hickey Business School - Saint Louis, MO

ACCOMPLISHMENTSIncreased the client base to the facility by providing excellent customer service to the customers.Responsible for managing 2 of URT's largest accounts generating revenue in the millions for the facility in Fort Worth, TX.

SOFTWARE PROGRAMSMicrosoft Office SuitesAS400 SystemsRimsAX Dynamics/ CRM