WHEN IT COMES TO AIRPORT NOISE PROGRAMSWHEN IT COMES TO AIRPORT NOISE PROGRAMS

DEALING WITH IMPACTED HOMEOWNERS DEALING WITH IMPACTED HOMEOWNERS REQUIRESREQUIRES

•COMPASSION COMPASSION •EDUCATION EDUCATION •RESPECTRESPECT•EMPATHY EMPATHY

•ACTIONACTION

WHEN IT COMES TO NOISE PROGRAMS WHEN IT COMES TO NOISE PROGRAMS AND THE PUBLIC, THE NUMBER ONE AND THE PUBLIC, THE NUMBER ONE SIMPLE PRINCIPAL ISSIMPLE PRINCIPAL IS

HONESTYHONESTY HONESTYHONESTY HONESTYHONESTY

ALWAYSALWAYS FOLLOW THE GOLDEN RULE FOLLOW THE GOLDEN RULE

““DO UNTO DO UNTO OTHERS AS YOU OTHERS AS YOU

WOULD HAVE WOULD HAVE THEM UNTO YOU”THEM UNTO YOU”

WHAT DOES WHAT DOES NOTNOT WORK WELL WORK WELL WITH HOMEOWNERS AND WITH HOMEOWNERS AND

STAKEHOLDERSSTAKEHOLDERS

•MOVE IT OR LOSE IT!MOVE IT OR LOSE IT!

•NOISE? WHAT NOISE?NOISE? WHAT NOISE?

• IT’S NO BIG DEAL JUST ROLL WITH IT!IT’S NO BIG DEAL JUST ROLL WITH IT!

•THE NOISE FORMULA INDICATES…THE NOISE FORMULA INDICATES…

8000NPR= 108.5 dBC – 10log ∑ 0.1 (L ~ -

APVj84) -5dB f=63

You are moving cause the formula says so!

SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND RELIABLERELIABLE

THE KEYS…THE KEYS…

1.1. DEMONSTRATE YOUR AIRPORT’S VALUE TO THE DEMONSTRATE YOUR AIRPORT’S VALUE TO THE COMMUNITYCOMMUNITY(This establishes the importance of growth and advancement)

2.2. EXPLAIN THE PROCESS UP FRONT IN SIMPLE EXPLAIN THE PROCESS UP FRONT IN SIMPLE TERMSTERMS• ESTABLISHING TIME LINES ARE CRITICALESTABLISHING TIME LINES ARE CRITICAL

3.3. EDUCATE THE HOMEOWNER WITH PERSONAL EDUCATE THE HOMEOWNER WITH PERSONAL DIALOG AND COLLATERAL MATERIALDIALOG AND COLLATERAL MATERIAL

4.4. ALWAYS BE AVIALABLE FOR QUESTIONS, ALWAYS BE AVIALABLE FOR QUESTIONS,

CONCERNS, CONCERNS, OR A LISTENING EAROR A LISTENING EAR

5.5. DO DO NOTNOT SPECULATE! KNOW YOUR FACTS AND SPECULATE! KNOW YOUR FACTS AND RECOGNIZE YOUR RESOURCESRECOGNIZE YOUR RESOURCES

SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND RELIABLERELIABLETRADITIONAL & NON-TRADITIONAL APPROACHES …TRADITIONAL & NON-TRADITIONAL APPROACHES …

• CREATE AN INDEPENDENT WEB SITECREATE AN INDEPENDENT WEB SITE

• HOST PUBLIC MEETINGS / FORUMS / TOWN HALL MEETINGS HOST PUBLIC MEETINGS / FORUMS / TOWN HALL MEETINGS

• GET TESTIMONIALS FROM PREVIOUS HOMEOWNERS GET TESTIMONIALS FROM PREVIOUS HOMEOWNERS • ALLOWS FOR A SEAL OF APPROVAL OR HEARING THE PROGRAM ALLOWS FOR A SEAL OF APPROVAL OR HEARING THE PROGRAM

FROM SOMEONE DIFFERENT THAN THE AIRPORT OR A GROUP OF FROM SOMEONE DIFFERENT THAN THE AIRPORT OR A GROUP OF CONSULTANTSCONSULTANTS

• ESTABLISH A HOTLINE ESTABLISH A HOTLINE

• OPEN COMMUNITY BASED OFFICES OR CENTERSOPEN COMMUNITY BASED OFFICES OR CENTERS• ESTABLISH A SHOWROOM FEATURING SOUND PROOFING MATERIALSESTABLISH A SHOWROOM FEATURING SOUND PROOFING MATERIALS• CONSTRUCT A SOUND INSULATED MODEL HOMECONSTRUCT A SOUND INSULATED MODEL HOME

• COLLATERAL MATERIAL COLLATERAL MATERIAL • TARGETED MAIL OUTSTARGETED MAIL OUTS• DOOR KNOB HANGERSDOOR KNOB HANGERS• NEWSLETTERS – PRINT AND ELECTRONICNEWSLETTERS – PRINT AND ELECTRONIC• ONE SHEET OVERVIEW OR SUMMARY OF PROGRAMONE SHEET OVERVIEW OR SUMMARY OF PROGRAM

• ESTABLISH RELATIONSHIPS AND CREATE DIALOGS WITH ESTABLISH RELATIONSHIPS AND CREATE DIALOGS WITH NEIGHBORHOOD ASSOCIATIONS THAT ARE IMPACTED DIRECTLY AND NEIGHBORHOOD ASSOCIATIONS THAT ARE IMPACTED DIRECTLY AND INDIRECTLYINDIRECTLY

SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND SUCCESSFUL OUTREACH IS KEEPING IT SIMPLE AND RELIABLERELIABLE

TRADITIONAL & NON-TRADITIONAL APPROACHES …TRADITIONAL & NON-TRADITIONAL APPROACHES …• UTILIZE OR ENLIST AREA MEDIA OUTLETSUTILIZE OR ENLIST AREA MEDIA OUTLETS

• CREATE PUBLIC SERVICE ANNOUNCEMENTS – TELEVISION & RADIOCREATE PUBLIC SERVICE ANNOUNCEMENTS – TELEVISION & RADIO

• ENGAGE WITH SOCIAL MEDIAENGAGE WITH SOCIAL MEDIA• TWITTERTWITTER• FACEBOOKFACEBOOK• MYSPACEMYSPACE• FLICKRFLICKR• OTHER BLOGSOTHER BLOGS

• ESTABLISH GROUPS TO CANVAS THE SITE NEIGHBORHOODS TO MAKE FACE ESTABLISH GROUPS TO CANVAS THE SITE NEIGHBORHOODS TO MAKE FACE TO FACE CONTACT & DIALOGTO FACE CONTACT & DIALOG

• EDUCATE AND ASK FOR SUPPORT FROM THE AREA CLERGYEDUCATE AND ASK FOR SUPPORT FROM THE AREA CLERGY

• FORM AIRPORT ALLIANCESFORM AIRPORT ALLIANCES• ““FRIENDS OF THE AIRPORT”FRIENDS OF THE AIRPORT”• SUPER NEIGHBORHOODSSUPER NEIGHBORHOODS• CHAMBERS OF COMMERECECHAMBERS OF COMMERECE

• HOST AN INTERNAL WORKSHOP FOR ALL AIRPORT STAFF TO ESTABLISH HOST AN INTERNAL WORKSHOP FOR ALL AIRPORT STAFF TO ESTABLISH AWARENESS, EDUCATE & INFORM, MANAGE EXPECTATIONS, DEFINE AWARENESS, EDUCATE & INFORM, MANAGE EXPECTATIONS, DEFINE TIMELINESTIMELINES

HOPEFULLY YOU GAIN NEW HOPEFULLY YOU GAIN NEW AIRPORT FANSAIRPORT FANS

I I LOVELOVEAIRPLANEAIRPLANENOISENOISE

I I LOVELOVEAIRPLANEAIRPLANENOISENOISE

QUESTIONS OR COMMENTS?QUESTIONS OR COMMENTS?

Coming together for one community!Coming together for one community!