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    HOW DO YOU KNOW WHEN YOU ARE

    INCLUDED?

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    AGENDA

    Welcome Imam Furqan Muhammad

    Sharing From Our Congregations You

    Training Hospitality Hosts and Hostesses Khayriyyah Faiz

    What Happens Next Betty/Pat/Mark

    Questions Shared You

    What would you Like to Know More About? You

    Meeting Adjourned

    Next Meeting:

    Thursday, November 18,2010

    Location TBA

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    REFLECTIONS ON THE SHARING

    Are there common threads?

    Common accomplishments? Common needs?

    How are people with disabilities still being left

    out?

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    TRAINING HOSPITALITY HOSTS AND HOSTESSES AT

    THE ATLANTA MASJID OF AL-ISLAM

    Some Guiding Principles

    Hospitality is not a function of being friendly to

    friends but of learning how to be good host and

    hostesses tour community members and to our

    guests who may be the strangers and the seekers

    who come to the Masjid in search of something

    they may not have and may be in need of

    Hospitality involves and requires good customer

    service skills

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    TRAINING HOSPITALITY HOSTS AND

    HOSTESSES AT THE ATLANTA MASJID OF

    AL-ISLAM Some Guiding Principles (Cont.)

    Customer service is the practice of providing

    customers with a positive, helpful experience when

    they enter a business, ensuring their satisfaction

    with their experience

    As a host/hostess, you should make an effort to

    speak to everyone who enters the door.

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    TRAINING HOSPITALITY HOSTS AND

    HOSTESSES AT THE ATLANTA MASJID OF

    AL-ISLAM Guiding Principles (Cont.)

    As a host/hostess, you should make an effort tohave a conversation with everyone who appears to

    be new. Make everyone feel welcome and valued asa part of the community. Regardless of yourintentions, its easy to let someone feel like anoutcast.When people feel welcome, they are more

    likely to receive the communal atmosphere andreceive inspiration from the message that is beingshared. They are more likely to draw inspirationfrom the experience both internally and externally.

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    TRAINING HOSPITALITY HOSTS AND

    HOSTESSES AT THE ATLANTA MASJID OF

    AL-ISLAM Guiding Principles (Cont.)

    Be a good listener

    Identify and anticipate guests needs

    Take the extra step to connect and respondattentively

    Appreciate the power of "Yes". Always look for

    ways to help your guests. When they have arequest (as long as it is reasonable) tell themthat you can do it. Figure out how afterwards

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    TRAINING HOSPITALITY HOSTS AND

    HOSTESSES AT THE ATLANTA MASJID OF

    AL-ISLAM

    This training embodies values of respect formembers with disabilities by

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    TRAINING HOSPITALITY HOSTS AND

    HOSTESSES AT THE ATLANTA MASJID OF

    AL-ISLAM

    If A Host/ Hostess followed these principles &

    practices how would you feel about a visit tothis congregation? Would you feel included?

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    ENGAGING OUR CONGREGATIONS

    Next Steps for you

    Begin thinking about the action that you will take

    between now and our next meeting

    Discuss plan with IDN Advisory Committee Member

    during follow-up call (IDN resources and relationship to

    help)

    Commit to talking with congregational leaders about

    inclusion

    Consider others who might be partners on the journey

    (Invite them to be a part of November IDN Meeting)

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    FEEDBACK

    Are there additional resources that canbe provided?

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    TOPICS YOU WANT TO KNOW MORE

    ABOUT

    What are some disability related topicsyou want to know more about?

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    Thank you for your

    Leadership andParticipation!!!!!!!

    Next Meeting:

    November, 18, 2010

    Location: TBA


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