admin tools for unified communications
TRANSCRIPT
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Administration Tools for UC
Unimax Systems Corporation
Phil Moen, President and CEO
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UC Technology Trends
> Dramatically expanding capabilities
> Merging technologies
> Increasing business enabled processes
> Mounting end-user expectations
All causing an exponentialdemand on system management
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UC Admin Mgmt Network
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Examples of UC Admin Mgmt
> Enterprise wide device data visibility> Heterogeneous views
> Business specific searches
> Leads to one, massive enterprise wide change
> Automate tedious but common tasks
> Integrate directory information
> Enable help desk to manage voice tasks
> Provide user self-service
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Examples of UC Admin Mgmt (cont.)
> Audit capabilities
> Workload balancing
> Asset utilization
> Automate immediate off-boarding
> Automate dynamic voice mail list management
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Benefits of UC Admin Mgmt
> Cost and time reduction> Free up time to add capabilities and applications without
adding staff
> Keep telecom staff doing sophisticated work
> Improve internal customer service> Decrease work ticket resolution time
> Reduce errors
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Benefits of UC Admin Mgmt (cont.)
> Improve security and accountability> Lockdown PBX and voice mail system features
> Limit individual administrator access
> Provide auditing capabilities
> Enable immediate or automated off-boarding
> Maximize the use of system capabilities