Good communication is the foundation ofsuccessful relationships, both personally andprofessionally. We communicate with muchmore than words.

Research shows that the majority of ourcommunication is nonverbal.

Nonverbal communication, or body language,includes our facial expressions, gestures, eyecontact, posture, and even the tone of ourvoice.

GOOD COMMUNICATION

Kinesics-Eye Contact, Facial expressions,

Gesture,Posture

Paralanguage-Pitch,Volume,Rate

Vocal interferences-Extraneous sounds or words that interrupt fluent speech.

Self-presentation -Physical

Appearance,Time (Chronemics)

While the mouth tells one story, gestures and posture may tell a different story.

Gestures should be observed in clusters to provide a more accurate picture of person being observed

Each gesture is like a sentence The sum total of postures and gestures relate

a non-verbal story.

•The face is one of the most

reliable indicators of a

person’s attitudes, emotions &

feelings

•By analysing facial

expressions, interpersonal

attitudes can be discerned and

feedback obtained.

•Some people try to hide their

true emotions. The term Poker

Face describes them.

FACIAL EXPRESSIONS

Your face is watched whenever you speak

Often the key determinant of the meaning behind a message

Communicates your attitudes, feelings, and emotions more so than any other part of your body.

To make people feel good and show your interest you must maintain eye contact.

The easiest way to maintain eye contact naturally is to look at the persons whole face above the tip of their nose

The most strong body language signal to influence our first impression is the smile.

It is the most recognized signal everywhere.

Smiling is an international language

Words have limitations.

Nonverbal signal are powerful.

Nonverbal message are likely to be more genuine.

Nonverbal signals can express feelings inappropriate to state.

A separate communication channel is necessary to help send complex messages.

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Charlie ChaplinMr. Bean

Piyush Mantri