acgwm - tom ryan · 2017-06-08 · t. he. m. ission. our mission is to put burgers back into...

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Tom Ryan Founder & CEO - Smashburger

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Page 1: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

Tom RyanFounder & CEO - Smashburger

Page 2: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

BACKGROUND

• Grand Rapids, MI – Born and Raised!

• St. Adalbert Grade School

• West Catholic High School (‘75)

• Michigan State University• B.S. - ’79• M.S. – ’82• Ph.D. – ‘85

Page 3: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

CAREER HISTORY

Restaurant

Transition

Page 4: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

LEGACY OF BUSINESS DRIVING INNOVATIONS

• Lover’s Line• Stuffed Crust Pizza

• Dollar Menu• McFlurries• McGriddles • Black Angus Steak

• French Dip

Page 5: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

CAREER HISTORY

Page 6: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

VIDEO CLIP

Play Video

Page 7: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE INSIGHT

• “Latent demand of dissatisfaction”

• Emotional/Rational void in the marketplace

Milk Shakes

Page 8: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE PRINCIPLES

CUSTOMER

ProductPlaceTone

OPERATOR

SpeedEase

Systems

SHAREHOLDER

Topline Vitality“ULEM” Strength

Page 9: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE DRIVERS

• Modernity

• “Next Generation” thinking

• Differentiation at every turn

Classic Smashburger

Page 10: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE MISSION

Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the

way they feel when they have a burger. We want Smashburger to be an every occasion burger restaurant that

people can call their own.

Page 11: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE STARTGlendale, ColoradoJune 19, 2007

Page 12: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE CURRENTWestminster, ColoradoJune 1, 2017

Page 13: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESFAST CASUAL PLUS SERVICE

Page 14: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESKILLER QUALITY FOOD / FLAVORS / MENU

Entrée Salad Trio of Sides

Veggie Frites

Page 15: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESOCCASION BREADTH

Guy’s Night Out Girl’s Night Out

Hot Dog, Hamburger, Chicken…Oh My!

Page 16: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURES

PLACE / VIBE / DESIGN

Page 17: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 18: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 19: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 20: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 21: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 22: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURESPLACE / VIBE / DESIGN

Page 23: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

KEY FEATURES = “LOCAL”

Page 24: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

BRANDED STORY TELLING“MODERN CONSUMERS WANT FOOD WITH A STORY THAT MAKESTHEM FEEL GOOD ABOUT WHAT & WHERE THEY EAT!”

REAL

REAL

AUTHENTICAUTHENTIC

FRESH

NATURAL

CULINARY

ORIGINAL

MODERN

THOUGHTFUL

SOURCING

PHILANTHROPY

PEOPLE POLICIES

LOCAL

FRESHNATURALCULINARYORIGINALMODERNTHOUGHTFULSOURCINGPHILANTHROPYPEOPLE POLICIESLOCAL

Page 25: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

THE GROWTH STORY – 10 YEARS

Canada = 6

Bahrain = 2

Costa Rica = 3

Egypt = 1

El Salvador = 2

Kuwait = 3

London = 4

Panama = 2

Saudi Arabia = 7

United States = 339 Michigan = 6

Page 26: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

STRATEGIC PARTNERSHIP

Jollibee Partnership

• October 2015

Page 27: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

WHAT’S NEXT? GROWTH

Strategic Focus on:

• Non-Traditional

• Franchising

• Traditional• Concentration for marketing

efficiency

Page 28: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

WHAT’S NEXT? PRODUCTS

TurkeyBurger

“The New Way

to Burger”

Triple Double

Page 29: ACGWM - Tom Ryan · 2017-06-08 · T. HE. M. ISSION. Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the way they

QUESTIONS AND ANSWERS