acgwm - tom ryan · 2017-06-08 · t. he. m. ission. our mission is to put burgers back into...
TRANSCRIPT
Tom RyanFounder & CEO - Smashburger
BACKGROUND
• Grand Rapids, MI – Born and Raised!
• St. Adalbert Grade School
• West Catholic High School (‘75)
• Michigan State University• B.S. - ’79• M.S. – ’82• Ph.D. – ‘85
CAREER HISTORY
Restaurant
Transition
LEGACY OF BUSINESS DRIVING INNOVATIONS
• Lover’s Line• Stuffed Crust Pizza
• Dollar Menu• McFlurries• McGriddles • Black Angus Steak
• French Dip
CAREER HISTORY
VIDEO CLIP
Play Video
THE INSIGHT
• “Latent demand of dissatisfaction”
• Emotional/Rational void in the marketplace
Milk Shakes
THE PRINCIPLES
CUSTOMER
ProductPlaceTone
OPERATOR
SpeedEase
Systems
SHAREHOLDER
Topline Vitality“ULEM” Strength
THE DRIVERS
• Modernity
• “Next Generation” thinking
• Differentiation at every turn
Classic Smashburger
THE MISSION
Our mission is to put burgers back into people’s lives. We want to change the way people think about burgers and the
way they feel when they have a burger. We want Smashburger to be an every occasion burger restaurant that
people can call their own.
THE STARTGlendale, ColoradoJune 19, 2007
THE CURRENTWestminster, ColoradoJune 1, 2017
KEY FEATURESFAST CASUAL PLUS SERVICE
KEY FEATURESKILLER QUALITY FOOD / FLAVORS / MENU
Entrée Salad Trio of Sides
Veggie Frites
KEY FEATURESOCCASION BREADTH
Guy’s Night Out Girl’s Night Out
Hot Dog, Hamburger, Chicken…Oh My!
KEY FEATURES
PLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURESPLACE / VIBE / DESIGN
KEY FEATURES = “LOCAL”
BRANDED STORY TELLING“MODERN CONSUMERS WANT FOOD WITH A STORY THAT MAKESTHEM FEEL GOOD ABOUT WHAT & WHERE THEY EAT!”
REAL
REAL
AUTHENTICAUTHENTIC
FRESH
NATURAL
CULINARY
ORIGINAL
MODERN
THOUGHTFUL
SOURCING
PHILANTHROPY
PEOPLE POLICIES
LOCAL
FRESHNATURALCULINARYORIGINALMODERNTHOUGHTFULSOURCINGPHILANTHROPYPEOPLE POLICIESLOCAL
THE GROWTH STORY – 10 YEARS
Canada = 6
Bahrain = 2
Costa Rica = 3
Egypt = 1
El Salvador = 2
Kuwait = 3
London = 4
Panama = 2
Saudi Arabia = 7
United States = 339 Michigan = 6
STRATEGIC PARTNERSHIP
Jollibee Partnership
• October 2015
WHAT’S NEXT? GROWTH
Strategic Focus on:
• Non-Traditional
• Franchising
• Traditional• Concentration for marketing
efficiency
WHAT’S NEXT? PRODUCTS
TurkeyBurger
“The New Way
to Burger”
Triple Double
QUESTIONS AND ANSWERS