account executive or transportation analyst or customer care man
TRANSCRIPT
-
8/3/2019 Account Executive or Transportation Analyst or Customer Care Man
1/2
JOHN MILTON MOON
4590 Covenant CourtGurnee, Illinois [email protected] - 312-231-4551
Objective
To obtain a position that will complement 15 years of broad transportation industry experience, allowing me to utilize and further develop the strong skill setand experience to promote corporate initiatives.
Purolator International 10/2004 - Present
Results-oriented, consultative sales specialist with success developing, directing and executing a broad range of initiatives; Plan, negotiate and implement customer solutions in direct support of business objectives; Customize brokerage solutions; Create innovative solutions to meet customer needs and facilitate new sales opportunities.
Major Account Executive, 5/2007 - Present* Manage 28 clients in 5 states, contributing $7.5m in annual revenue* Manage and develop relationships with clients as well as resolving service interruptions, operational changes, and other account requirements
* Develop, mentor, and supervise employees in sales and customer service roles* Achieved 240% revenue target, 2010* Received the 2010 Presidents "Ring the Bell" Award for closing a $900k/year client* Ranked number 2 for field sales team revenue, 2010* Earned highest midyear revenue in field sales team, 2010* Increased revenue by $150k from existing client base, 2011* 0% customer attrition, 2010Account Executive, 10/2004 - 5/2007
* Developed long term relationships with clients and developed new business opportunities within existing account base
* Developed strategic and unique solutions to streamline client processes* Represented Purolator to the client - responsible for positioning Purolator service capabilities to customers in the account base* Responsible for on-boarding of new accounts and maintenance of existing clients* Provided superior customer service to all Purolator clients and vendors* Included in the Purolator 2006 annual financial review for successfully streamlining a multinational electronics corporation's logistics processes* 'Bravo Zulu for Service Excellence' award recipient, 2005* Runner-up - Employee of the Month, 2005* Runner-up - Employee of the Year, 2005
United Van Lines 8/1996 - 6/2004
Promoted several times within United Van Lines to positions in operations, client relations and sales; Dedicated to full cycle of transportation services, including needs assessment, sales, implementation and follow-up for all shipments.
International and Commodities Representative, 11/2001 - 6/2004
* International / Special Commodities Sales & Operations* Developed and maintained relationships with brokers, forwarders, and 3rd party
-
8/3/2019 Account Executive or Transportation Analyst or Customer Care Man
2/2
vendors to exceed customer expectations in the most cost effective manner* Resolved issues with customers and vendors quickly and decisively* Analyzed individual customer needs to create unique rate proposals and procedures* Negotiated pricing for all shipment types, with vendors and customers
Fleet Management and Customer Relations, 8/1996 - 11/2001
* Managed and directed field evaluative staff in direct contact with customers* Managed fleet of 25 plus trans-continental owner operators* Generated load and shipment orders to meet company and client objectives* Exceeded company and customer expectations by quickly addressing time-sensitive shipments; Coordinated third party services for domestic and international shipments* Analyzed all pricing and billing discrepancies while maintaining company interests and the highest level of customer service
Accreditations, Memberships, and Community Activities
* TSA, Indirect Air Carrier Standard Security Program, IACSSP Certified* Council of Logistics Management, Member (CSCMP)* AMSA Registered International Mover, individual (RIM)* AMSA Certified Moving Consultant (CMC)* UniGroup Worldwide Quality Labor Certified Trainer
* Regularly participate in personal and corporate sponsored philanthropic activities
EducationBachelor of Science in Speech Communication; Minor in Art and DesignNorthern Michigan University, Marquette, Michigan
ReferencesAvailable upon request