a passion fo excellence

8/13/2019 A passion fo excellence

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A Passion for

Excellence

Book Written by: Tom Peter & Nancy Austin


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The magic formula thatsuccessful businesses havediscovered is to treatcustomers like guests andemployees like people


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Nancy Austin earned her MBAin 1977.

A leading authority and well-known speaker.

A member of the Tom PeterGroup.


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LEADERSHIP


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The art of getting people to do what they really dont want to do and dont feelequipped to do against a timeline they dont believe in, with risks that scarethem, to achieve an objective they believe at the beginning to be impossible.

Eric Gregory


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We Praise Leaders Too Much

When OrganizationsSucceed,

and Blame Them Too MuchWhen Organizations Fail


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The Meaningof

Leadership

As a process,leadership is the use

of noncoerciveinfluence to directand coordinate theactivities of group

members to meet agoal.

As a property,leadership is the set

of characteristicsattributed to those

who are perceived touse such influence

successfully.


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The Technology of leadershipLeading is primary paying attention.

Use of attention are Symbols, drama, storytellerand myth builders.All this can be accomplished only through meansthat are visible and tangible.


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CoachingLead are Cheerleaders, coaches, storyteller and

wanderers..They encourage, excite, teach, listen facilitate.Coaching is face-to-face leadership.Coaching is caring about people.It is about tough-minded.Coaching is not coaching but Counseling orSponsoring or confronting or Educating


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Educate

Sponsor

Coach

Counsel

Confront


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Transformational leadersAre capable of charting new courses for their

organization.Are visionaries who challenge people to doexceptional things, above and beyond the plan.Serves to change the status quo.


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Gives rewards in exchange for performanceManages by looking for deviations from rulesIntervenes only if standards arent met Abdicates responsibilitiesMonitor people to see that they do the expected,according to plan in order to maintain the statusquo.


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Develop visionary skills

Take Dramatic Action Walk the walk

Focus on Your Followers

Develop an enthusiastic,

confident personality.


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At all timesManaging by wandering aroundObjectiveAchieve line dominancePromote PeopleSpending timeUnfailingly use PromotionStump SpeechSubstitute pilots for ProposalsFormal Evaluation of Leaders


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It is possible to fool yourself. It is possible to fool thepeople you work for. It is more difficult to fool thepeople you work with.But it is almost impossible tofool the peoplewho work under you!

a passion fo excellence

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