content · 9. surveying, mapping and gis techniques in planning - introduction to surveying and its...

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Content

Course

No:

Name of the Programme Page

Number

01 Strategic Planning 1-2

02 Development Planning 3-4

03 Basic Project Management 5-6

04 Successful Meeting Techniques 7

05 Managing Time for Optimal Results 8

06 Effective Supervision 9-10

07 Change Management 11-12

08 Competency Based Interviewing 13-14

09 Creativity and Innovative Thinking 15-16

10 Problem Analysis Tools 17-18

11 Decision Making 19

12 Leading Team for Effective Results 20-21

13 Effective Team Building 22-23

14 Conflict Resolution 24-25

15 Disaster Management 26-27

16 Coaching Practices 28-29

17 Event Management 30-31

18 Stress Management 32-33

19 Establishment Code & PSC Rules 34-35

3

20 Workshop on preparation of Annual Performance Report 36-37

21 English for Administrative Purposes 38-39

22 Office Management & Productivity Improvement 40-41

23 Formal Inquiry 42

24 Disciplinary Procedure 43-44

25 Keeping Minutes 45-46

26 Salary Conversion 47-48

27 Pension 49-50

28 Managing Personnel Files 51-52

29 Office Equipment Use & maintenance 53-54

30 Maintaining Disciplines in workplace 55-56

31 Capacity Building for Minor Staff 57-58

32 Basic Financial Management for Non- Finance Managers 59-61

33 Public Procurement Management 62-63

34 Budgeting for Non- financial Managers 64-65

35 Managing Stakeholder Engagement 66-68

36 Store Management 69-71

37 Public Financial Management 72-74

38 Internal Auditing 75-77

39 Selling for Non – sales Officers 78

40 Computer Based Accounting (New Cigars) 79-80

41 Payroll 81-82

42 Assets Management –

Public Sector 83-84

43 Public Sector Financial Reporting (Accrual Base) 85-86

4

44 Administrative Law and Commercial Law 87

45 Information & Communication Technology 88-89

46 Database Management 90

47 Basic Computer 91-93

48 Power Point 94-95

49 Artificial Intelligence & Innovative Thinking 96-97

50 Productivity Certificate Course 98-99

51 7S Concept 100-101

52 Knowledge Management 102-103

53 Green Productivity 104-105

54 Lean Productivity 106-107

55 Public Speaking Techniques 108-109

56 Effective Communication 110-111

57 Training of Trainers 112-114

58 Customer Care 115-116

59 Public Speaking &

Presentation Skills 117-118

60 Building Positive Attitudes 119

61 Environmental Management 120-121

62 Solid Waste Management 122-123

63 Drug Prevention and Counseling 124-125

64 TOT – Drug Prevention 126-127

65 Handling & maintaining Fire excavating equipment 128-129


67 Safety Driving and Vehicle maintenance 132-133

68 Occupational Safety & Health 134-135

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69 Tamil Language 136

70

Official Language Programme –

Tamil Level I

Tamil Level II

English

137-138

71 Induction Training 139-140

72 Introduction to Yoga Concept 141

73 Experience Sharing Field Visit 142

74 Immerging Leaders 143-144

75 Drug Prevention Programme 144-145

76 Training Programme on Entertainment and Relaxation 146

77 Mindfulness 147

78 Experience Sharing 148

79 Prevention of Non Communicable Diseases 149-150

80 Training Programme Organized on special request 151

81 Hanzard Report Preparation 152

82 Residential Training Programme on Surveying and Leveling 153

83 Property Valuation 154

84 Serveyor plan Analysis 155

85 Formalizing Post Monitoring evaluation process of

development programmes 156

86

Train officers to Promote Entrepreneurial Skills and Business

Opportunities of Medium and Large Scale Dairy Farm

Entrepreneurs

157

87 Coir Related New Designs 158

88 Glaze Earthenware 159

89 Pallu Designs weaving 160

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90 Dobi Designs 161

91 Dumbara Designs 162

92 Theoritical Background of Rural Development 163

93 Concrete Technology and its New Trends 164

94 New trends in building Constructions 165

95 Progress management in the Field of Fiscal and Construction 166

96 Training on the pre – school teacher’s manual activity based

process

167


98 Capacity Building 170

99 Feed back programme 171

100 Institute Management 172

101 Ayurvedic Physical Purification methods 173

102 Ethics for Ayurvedic Minor Staff 174

7

HUMAN RESOURCE DEVELOPMENT UNIT

NORTH WESTERN PROVINCE (NWP)

Training Plan for 2019

Training Programmes for Senior Managers

Strategic Planning

Course No. 01

Name of the

Course Strategic Planning

Aim Enhancing competencies on the formulation of vision,mission, goals

and objectives and strategic plan.

Objectives By the end of the program, participants will be able to;

1. enhance skills on the preparation of vision,mission, goals and

objectives;

2. gain knowledge and understanding on strategic planning and its

practices;

3. develop skills on the preparation of strategic plan.

Target Group:

Public sector senior level managers in North Western

Province

Duration:

One (1) day

Core Areas

1. Preparing for the

Strategic Planning

Process

2. Initiating the Strategic

Planning Process

3. Developing the Strategic

Plan

4. Executing the Plan

Content

1. Preparing for the Strategic Planning Process

- Set the parameters for the strategic planning process,

- Establish a committee & strategic planning

committee

- Gather operational data

2. Initiating the Strategic Planning Process

- Develop a Vision Statement

- Develop a Mission Statement

- Performing SWOT Analysis

- Assess Internal and External Environments

3. Developing the Strategic Plan

- Prioritize what the Strategic Plan will address

- Set goals and objectives

- Develop strategy for achieving goals

- Draft the Strategic Plan


- Assign responsibility and authority

- Establish a monitoring system, assessment activities

Key learning points

Skills & Competency Development

1. Ability to develop vision, mission, goals and objectives.

2. Ability to assess internal and external environments.

3. Acquire knowledge on Strategic Planning process.

4. Acquire skills in preparation of Strategic Plans.

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Methodology: Interactive lectures, group activities, discussions and presentations

No of participants:

Minimum – 20, Maximum - 40

Venue: WTI

Note: SWOT stand for- Strengths, Weaknesses, Opportunities, Threats

9




Training Programmes for Officers involved in Planning

Development Planning

Course No. 02

Name of the

Course


Aim Enhancing participants’ competencies on theoretical knowledge on

development planning, applications and practices.


1. define concepts of development planning

2. identify and explain steps of planning cycle

3. improve knowledge and understanding on types of planning

4. improve skills of sub-national level planning

Target Group:

Officers involved in Planning Sectors in North

Western Province

Duration:

Three (3) days

Core Areas

1. Introduction to planning

& national planning

2. Sectoral Planning

3. Macro planning &

Macro planning

techniques

4. Perspectives on

community development

planning

5. Importance of Data &

Information in planning

6. Introduction to Physical

Planning

7. Environment concerns in

planning

8. PRA & RRA Techniques

9. Surveying, Mapping and

GIS Techniques in

Planning

Content

1. Introduction to planning & national planning

- Introduction to planning

- Types of planning

- Planning approaches

- Planning cycle

- National planning programmes and projects


- Definitions to sector

- Sectoral compositions of the economy and changes

- Sectoral planning process

- Sectoral planning and National planning

3. Macro planning & Macro planning techniques

- Economic development plans of Sri Lanka

- Basic Macro planning techniques

4. Perspectives on community development planning

- Definitions tocommunity

- Approaches for community development planning

in Sri Lanka

5. Importance of Data & Information in planning

- Data & information sources

- Socio-economic profile of Sri Lanka

- Importance of data and information in relation to

planning

6. Introduction to Physical Planning

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- Definitions & the concepts of physical planning

- Types of physical planning

- Aspects of physical planning

7. Environment concerns in planning

- Definitions to environment

- Planning and environment

- Elements of environmental planning

- EIA & IEE in brief


- What is PRA & RRA?

- PRA & RRA as data collection techniques

- Components of PRA & RRA

- Applications of PRA & RRA

9. Surveying, Mapping and GIS Techniques in

Planning

- Introduction to surveying and its process

- Mapping and types of maps

- Importance of mapping in planning

- GIS as a planning tool

Key learning points


1. Knowledge on cyclical process of planning;

2. Knowledge on different types of planning

3. Awareness on development planning

No of participants:


Venue: WTI

11




Training Programmes for Officers involved in Planning

Basic Project Management

Course No. 03

Name of the

Course


Aim Improving participants’ competencies on basic principles, concepts and

the process of project management.

Objectives By the end of the programme, participants will be able to;

1. define basic concepts of a project

2. improve knowledge and understanding on components of a project

and project cycle

3. enhance skills of project planning tools

4. gain knowledge in project monitoring and evaluation

Target Group:

Public sector Officers involved in Planning

Duration:

Five (5) days

Core Areas

1. Introduction to project

management and

importance of project

proposal

2. Problem analysis for

project prioritization

3. Developing project ideas

and project objectives

4. Logical Framework

Approach

5. Structure of a project

proposal

6. Preparation of

project plan

7. Budget Estimation for a

Project

8. Project Monitoring and

Evaluation


Evaluation

10.Writing of Project

proposals

Content

1. Introduction to project management and importance of

project proposal.

- Defining project

- The project Cycle

- Steps of a project

- Characteristics of a project

- Importance of writing a project proposal

2. Problem analysis for project prioritization

- What is a problem?

- Problem identification

- Techniques for problem prioritization

- Identifying key problems

- Problem Tree Diagram

- Steps to problem tree

3. Developing project ideas and project objectives

- Aspects to be considered in project identification

- Exercise in setting project objectives for choosing

project title

- Characteristics of an objective

- Criteria for setting project objectives

4. Logical Framework Approach

- Developing project objectives and indicators

- Means of verification

- Risks and assumptions

- Logical-frame matrix and logics

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5. Structure of a project proposal

- Project proposal formats

- Different types of formats

- Different components of a format

6. Preparation of project plan

- Construction of WBS

- Construction of a work plan

7. Budget Estimation for a Project

- What is budget?

- Required information for the preparation of a budget

- The Best Practices in Budget Preparation

- Why budget is important for a project?

8. Project Monitoring and Evaluation

- What is project monitoring and evaluation?

- Components of Monitoring and progress reviewing plan

- Preparation of M&E plan

9. Writing of Project proposals

Major learning points


1. Knowledge on project cyclical process

2. Ability to identify the major components of a project proposal

3. Skills in the preparation of a plan for a development project

4. Skills in writing project proposals

No of participants:

Minimum – 20, Maximum – 40

Venue:WTI

13





Successful Meeting Techniques

Course No. 04

Name of the Course Successful Meeting Techniques

Aim To help managers to get the most from the meetings they chair/attend.

Objectives By the end of the programme, the participants will be able to:

1. acquire a common understanding of the roles and expectations

within effective meetings.

2. establish the best structure for conducting their meetings.

3. develop skills in conducting effective meetings.

Target Group:

Public Sector Senior level Managers in North

Western Province

Duration:

One (1) day

Core Areas

1. Principles and roles

within effective

meetings


within effective

meetings

3. Managing participation

4. Reviewing meetings

5. Action plan

Content

1. Principles and roles within effective meetings

- Types of meetings

- Characteristics and structure of effective

meetings

- Role of chairperson, facilitator, minute taker and

attendees


- Meeting agenda

- Scheduling the agenda items

- Managing attendance

- Achieving the desired results


- Natural roles people play in meetings

- Focusing on different behaviors

- Participation management techniques

- Using questions to manage participation


- Meetings review methods

Key learning points


1. Knowledge on principles and roles in conducting meetings

2. Recognizing and managing the effect of different behaviors on meetings

3. Knowledge of the methods of reviewing meetings.

No of participants:


Venue: WTI

14




Training Programmes for Senior level Managers

Managing Time for Optimal Results

Course No. 05

Name of the

Course Managing Time for Optimal Results

Aim

Improving competency of public officials on effective time management

for enhancing service delivery.

Objectives By the end of the programme participants will be able to;

1. gain knowledge on prioritization and identify priorities

2. identify time wasters

3. develop skills to set S.M.A.R.T. goals and objectives.

4. enhance skills for planning works

Target Group:

Public Sector Senior level Managers in North

Western Province

Duration: One (1) day

Main Subject areas

1. Why need time management

2. Identifying time wasters

3. Time management techniques

Content outline


- Significance,

- Global trends

- Organizational complexity


- From you

- From others


- Setting S.M.A.R.T. goals

- Activity log

- Scheduling,

- Prioritizing,

- Techniques for getting organized

Key learning points

1. Ability to prioritize requirements

2. Improved skills of setting S.M.A.R.T. objectives

3. Knowing where time is spent most


No of participants:


Venue: WTI

15

Note: S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound




Training Programmes for Senior & Middle Level Managers

Effective Supervision

Course No. 06

Name of the

Course Effective Supervision

Aim Improving skills, confidence and general management abilities.


1. define clear expectations for team members

2. set S.M.A.R.T. goals for team members that motivate & inspire

dedication

3. learn effective ways of assigning work that's modified according to

each employee & situation

4. develop approaches to conducting formal feedback sessions

5. understand the ways of providing informal, constructive feedback

6. Establish conflict resolution strategies

Target Group:

Public sector Senior & Middle level managers in

North Western Province

Duration:

One (1) day

Core Areas

1. Setting Expectations

2. Setting Goals

3. Assigning Work

4. Degrees of Delegation

5. Implementing Delegation

6. Providing Feedback

7. Managing your Time

8. Resolving Conflict

9. Tips for Special

Situations

10. A Survival Guide for the

New Supervisor

Content


- Defining the requirements

- Identifying opportunities for improvement and

growth

- Setting verbal expectations

- Putting expectations in writing

2. Setting Goals

- Understanding cascading goals


- Helping others set goals

3. Assigning Work

- General principles

- The Dictatorial Approach

- The Apple-Picking Approach

- The Collaborative Approach


- Level One: Complete Supervision

- Level Two: Partial supervision

- Level Three: Complete independence


16

- Deciding to delegate

- To whom should you delegate

- Providing instructions

- Monitoring the results

- Troubleshooting delegation


- Characteristics of good feedback

- Feedback delivery tools

- Informal feedback

- Formal feedback


- The 80/20 Rule

- Prioritizing with the Urgent-Important Matrix

- Using a Productivity Journal

- Using routines to simplify your work day


- Using a conflict resolution process

- Maintaining fairness

- Seeking help within the team

- Seeking help outside the team

9. Tips for Special Situations

- What to do if you've been promoted within the

team

- What to do if you're leading a brand new team

- What to do if you're taking on an established

team

10. A Survival Guide for the New Supervisor

- Ask the right questions of the right people

- Keep learning!

Key learning point

Skills & Competency development

1. Abilities of defining clear expectations, set S.M.A.R.T. goals for team members that

motivate & inspire dedication

2. Being equipped with the skills of identifying effective ways of assigning work that's

modified according to each employee & situation

3. Understanding of ways of providing informal, constructive feedback

Methodology: Interactive Lectures, group activities, presentations

No of participants:


Venue:WTI

Note: S.M.A.R.T Stand for - Specific, Measurable, Achievable, Realistic, Time bound

17





Change Management

Course No. 07

Name of the

Course Change Management

Aim Enabling managers to gain clear insights effectively motivating people

through corporate culture and organisational changes.


1. appreciate the impact of organisational changes on people

2. identify ways to lead and motivate people through cultural and

organisational changes

3. develop skills for effectively communicating changes and cope

with changes

Target Group:



Duration:

One (1) day

Core Areas

1. The rationale for

managing change

2. Change management

principles

3. Emotional responses to

changes

4. Reasons for changes and

Building momentum

Content

1. The rationale for managing changes

- Experiencing changes

- Impact of changes on standards

2. Change management principles

- Learning from past experiences of changes

- Key principles of managing changes

3. Emotional responses to changes

- Costs of failing to deal with people’s needs &

concerns

- Identifying our own response to changes

- DREC change curve

4. Reasons for change and Building momentum

- Responding to resistance

- Communicating for change

- Driving momentum

- Change management strategies

Key learning points


1. Awareness in change and change management.

2. Knowledge of emotional response to change and compelling reasons.

3. Building change-resilient culture.

Methodology: Interactive lectures, group activities, presentations

18

No of participants:


Venue: WTI

Note:DREC stand for

DREC helps you understand the key phases that people usually experience when they go

through change.

Denial – at this stage, the individual does not believe they have a problem.

Resistance – the person accepts they have a problem but doesn’t believe anything can be

done about it. They can even become angry about suggestions that they need to change.

Exploration – the individual accepts that there is a need to change and starts to explore the

options for resolving the issue at hand. This is a more positive stage than the previous two.

Commitment – the client decides on a plan of action to fix the problem and acts on it.

Source: https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec,

visited on 08.08.2018

https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec

19





Competency Based Interviewing

Course No. 08

Name of the

Course Competency Based Interviewing

Aim Enhancing participants’ skills, knowledge and confidence in recruiting

and selecting the right team member for the job


1. use competency based interviewing techniques

2. evaluate and group data according to a competency

3. make objective selection decisions

Target Group:

Public sector Senior & middle level managers in


Duration:

Two (2) days

Core Areas

1. Competency Based

Interviewing

2. Structuring competency

based interviews

3. Acquiring evidence –

questioning & listening

skills

4. Conducting a competency

based interview

5. Making the selection

decision

Content

1. Competency Based Interviewing

- understanding competencies

- Competency frameworks

- Benefits to organization and people

2. Structuring competency based interviews

- Format and techniques

- WASP interview structure

- Preparing the candidate

- Time and structure for exploring each competency

- Competency based interview guide

3. Acquiring evidence – questioning & listening skills

- CARL questioning method

- Handling candidate responses to questions

- Observing candidate behavior and recording

responses

- Summarizing candidate responses

4. Conducting a competency based interview

- Practicing skills of interviewer, note taker and

observer

5. Making the selection decision

- Evaluating and rating evidence

- Using a rating scale

- Recommending the next stage in the selection process

20

Key learning points


1. Being equipped with skills to conduct a competency based interview by using

CARL and WASP models.

Methodology: Interactive lectures, group activities, Role Play

No of participants:


Venue: WTI

Note: WASP stands for- Welcome, Ask, Supply, Part

CARL stands for – Challenge faced, Actions took, Results achieved, Lessons learned

21





Creativity and Innovative Thinking

Course No. 09

Name of the

Course Creativity and Innovative Thinking

Aim To provide managers with simple creative thinking techniques to generate

ideas and solve problems at work.


1. identify causes making people naturally creative.

2. improve creative skills

3. use creative thinking techniques to generate ideas for improving

working areas

Target Group:



Duration:

Two (2) days

Core Areas

1. Benefits of using a

creative approach

2. Recognizing the

difference between

creativity & innovation

3. Breaking through

thought patterns and

assumptions

4. Enabling creativity

5. Methods and tools for

generating ideas

6. Logical versus lateral

thinking

7. Creative problem solving

8. Applying the learning

Content

1. Benefits of using a creative approach

2. Recognizing the difference between creativity&

innovation

- Understanding the cycle of innovation

3. Breaking through thinking patterns and assumptions

- Recognizing left and right brain theory

- How to identify creativity of a person?


- Simple methods and techniques to develop

creativity

- Identifying ways to further develop creative

thinking

5. Methods and tools for generating ideas

- Brainstorming or Blue Sky thinking session

- Reverse brainstorming

- Sort cards or mind maps

- Sticky notes/Metaplanning technique

- Identifying when best to use each idea

generation technique

6. Logical versus lateral thinking

- Recognizing the differences between lateral

and logical thinking

- Appreciating one’s strength


- Creative problem solving techniques

- Using the problem checklist, “Go Wild” and 5

Whys

- Applying to work related problems

22


- Turning creative ideas into action

Key learning points


1. Exposure to using creativity in solving issues pertaining to personal and official domains.


No of participants:


Venue: WTI

23





Problem Analysis Tools

Course No. 10

Name of the

Course Problem Analysis Tools

Aim Enhancing problem analysis competencies to bring about effective

results for an organization.


1. define major concepts of problem and problem analysis,

2. identify and use tools for problem analysis

3. enhance skills to use different tools of problem analysis

Target Group:

Public Sector Senior & Middle Level Managers in


Duration:

Two (2) days

Core Areas

1. Introduction to problem

analysis

2. Problem identification

and prioritization

3. Five Whys and Problem

Tree diagram

4. Fishbone diagram/Cause

and Effect diagram

5. Force Field Analysis

6. Pareto analysis/diagram

7. SWOT Analysis

8. Decision making based

on problem analysis

Content

1. Introduction to problem analysis

- Definitions of problems - Significance of analyzing problems - Problem analysis tools

2. Problem identification and prioritization

- Identify problems faced by the community - Prioritize identified problems

3. 5 Whys and Problem Tree diagram

- How to use 5 Whys - Construction of a problem tree

4. Fishbone diagram/Cause and Effect diagram

- Application of Fishbone diagram for problem

analysis 5. Force Field Analysis

- What is the effect? - Brainstorming for identification of causes - Draw Fishbone with causes

6. Pareto Analysis/Diagram

- Basic elements of Pareto Chart - Gather data to be analyzed - Sort data from largest/highest to

smallest/lowest - Perform analysis steps - Produce 2-axis graph from the resulting

analysis - Recolor and emphasize appropriate portions

of the graph depending on audience - Publish completed Pareto Chart

7. SWOT Analysis

24

- Identification of Strengths, Weaknesses,

Opportunities and Threats on the scenario. 8. Decision making based on problem analysis

Key learning points

1. Understanding the different problem analysis tools and their applications.

2. Being equipped with the skills in the application of different tools of problem

analysis.


No of participants:


Venue: WTI

25





Decision Making

Course No. 11

Name of the

Course Decision Making

Aim To equip participants with effective decision making skills

Objectives

By the end of the course, participants will be able to;

1. enhance the participants’ knowledge in the decision making process

2. enhance effective decision making skills

3. understand various stakeholders in the decision making process

Target Group:



Duration:

Two (2) days

Core areas

1. Importance of decision making in

management process

2. Decision making models

3. Participatory approach to decision

makeup

Content outline

1.Importance of decision making in management

process

- Decision Making in managerial process

- Nature of the decisions in the public service

2. Decision making models

- Steps in the rational decision makeup

model

3. Participatory approach to decision makeup

- Other theory of decision makeup

- Participatory decision makeup

- Modern thinking on decision makeup

Key learning points:

1. Decision making in management process

2. Decision makeup models

3. Participation in decision making

Methodology:

• Lectures, Discussions & Exercises

No of participants:


Venue: WTI

26




Training Programmes for Middle Level Managers

Leading Team for Effective Results

Course No. 12

Name of the

Course Leading Team for Effective Results

Aim

To manage a team efficiently and effectively with the understanding of leader’s

responsibility.


1. gain greater understanding of responsibilities of a leader

2. create and maintain an efficient, effective and motivated team.

3. maximize team performance by understanding human behaviour

focusing on the needs of the individual and the team.

4. Improveability to communicate with the team and customers.

5. strengthen techniques for managing performance of the team.

Target Group:

Public sector middle level managers in North Western Province

Duration:

Two (2) days

Core Areas

1. Leadership

2. Motivation

3. Social styles of leaders

4. Relationship Management

5. Communication Techniques

6. Decision making, delegation

and problem solving:

7. Performance Management

Content

1. Leadership

- The principles of leadership

- How to lead and influence others

- Types of power leaders possess

- Techniques for improving power

- Attributes of effective leaders

- Who does the leader serve?

2. Motivation

- Principles of motivation.

- Motivation techniques to use with team

- Factors affecting motivation

3. Social Styles of leaders

- Styles and its impact on leadership

- The behavioural style of others

- Dimensions of assertiveness that affect leadership

styles

- Style observation rules

4. Relationship Management

- Building productive relationships

- Techniques of influence

- Conflict management concepts

- Techniques for building rapport with different

personalities

27

- The various styles of conflict management and

their applications in the work place

5. Communication techniques

- Effective listening skills

- The concepts and importance of communication

- Preferred communication channels, methods and

styles

- Verbalizing expectations in a clear manner

- Breaking down barriers to create effective

communications

6. Decision making, delegation and problem solving

- Decision making elements

- Making decisions with confidence.

- S.M.A.R.T. outcomes criteria

- Delegation principles

- Proven problem solving approaches

- Common pitfalls in effective decision making

7. Performance Management

- Effective Performance Management

- Leaders’ responsibilities for evaluating,

reprimanding and counselling staff

- Preparing for performance management

discussion

- Conducting performance management

discussions

- Evaluating performance expectations

- Reprimanding and counselling sessions

Key learning points


1. Ability to motivate teams efficiently and effectively.

2. Leadingmembers efficiently and effectively for effective results of an organization.

Methodology: Interactive lectures, group activities, presentations and discussions

No of participants:


Venue: WTI

28




Training Programmes for Officers in Health, Education & Agriculture Sectors

Effective Team Building

Course No. 13

Name of the

Course


Aim To make employee work as a team for achievement of organizational

objectives

Objectives By the end of the course participants will be able to;

1. Describe the team-building process (Forming, Storming,

Norming, and Performing).

2. Identify several team-building models.

3. Explain the basic behavioral styles and how to manage each.

4. Demonstrate effective listening skills.

5. Rephrase blunt wording for better communication.

6. Identify team strengths and opportunities for improvement.

Target Group:

Public sector Officers in Health, Education &

Agriculture Sectors in North Western Province

Duration: Two (2) days

Core Areas

1. Joining forces: what makes a

team

2. The Communication

Jungle: understanding different

communication styles

3. Listening skills: focusing for

better teamwork

4. Better questions, better answers:

skills for eliciting

communication

5. Rephrasing for better

relationships

6. Difficult personalities and

difficult situations: dealing with

dysfunction

Content

1. Joining forces: what makes a team

- What makes a group of people a team

- What great teams look like?

- How great teams act?

- Problems that teams often encounter

- Dysfunctional behavior that can sabotage a

team

2. The communication jungle: understanding

different communication styles

- People’s styles and understanding team’s

preferences.

- Using business training works’ signature

diagnostic tool.

- The Communication Jungle, participants

identify their behavioral styles and those of

their teammates in order to adjust for better

communication.

3. Listening skills: focusing for better teamwork

- Listening skills and their importance in team

communication.

- Working through an activity that demands

strong listening skills

29

4. Better questions, better answers: skills for

eliciting communication

- How to ask open-ended and closed questions

- When to use each for better team

communication.

5. Rephrasing for better relationships

- How to use language so that it will be better

received in conversations and in writing.

6. Difficult personalities and difficult situations:

dealing with dysfunction

- Ways to deal effectively with difficult

personalities,

- Team dysfunction, and tough situations.

Key learning points

Skills & competencies

1. Being equipped with team building technique

2. Knowing the ways of team dysfunctions and overcome issues.

Methodology: Lectures, Case Studies, Exercise, Group Activities and Presentations

No of participants:


Venue:WTI

30





Conflict Resolution

Course No. 14

Name of the

Course Conflict Resolution

Aim Enhancing competencies to apply conflict resolution techniques and

strategies to manage conflicts in the workplace.

Objectives By the end of the course, participants will be able to:

1. define confrontation and their role in managing conflict in the

workplace.

2. identify their preferred style/s in influencing others and managing

conflict.

3. demonstrate their skills in resolving conflict and confrontation.

4. develop a plan to apply and enhance their communication skills in

the workplace to address existing conflicts.

Public sector Middle level managers in North

Western Province


Core Areas

1. Current strategies for handling

conflicts in the workplace

2. Conflict styles

3. Process for managing conflicts

4. Influencing and assertiveness

styles

5. Conflict resolution activities

6. Action plan and reflection

Content

1. Current strategies for handling conflicts in the

workplace

- Defining confrontation

- Identifying where you focus your attention

and energy

- Role of managing conflicts in the

workplace

- Current conflict resolution strategies

- Presentation, practice sessions in pairs with

co-coaching, facilitated group review

2. Conflict styles

- Thomas Kilmann Conflict Mode Instrument

- Recognising different styles of conflict

- Recognising your own preferred way of

dealing with conflicts

- Identifying the impact of different conflict

styles

- Presentation, individual questionnaire and

reflection, small group exercise and review

3. Process for managing conflicts

- Crosby’s Conflict Process

- Reviewing different stages of the conflict

31

process

- Recognizing contributions and potential

conflict management strategies to change

outcome

- Presentation, individual reflection and pairs

exercise, group review

4. Influencing and assertiveness styles

- The wheel of influencing

- Non-verbal elements of influencing

- Stating wants

- Using consequences

- Suggesting and proposing ideas

- Giving feedback

- Adapting to the situation with integrity

- Presentation, pairs exercise and practice,

facilitated group review

5. Conflict resolution activities

- Testing out the use of current and new

confrontation management strategies

- Practice sessions in pairs or trios, facilitated

group review

6. Action plan and reflection

- Review of learning and action plan, course

feedback

- Individual reflection and action plan

exercise, facilitated group review

Key learning points

1. Being equipped with strategies for handling conflicts in the workplace

2. Understanding conflicts, influencing and assertiveness styles

Methodology: Interactive lectures, group activities, presentations and discussions

No of participants:


Venue:WTI

32





Disaster Management

Course No. 15

Name of the

Course

Disaster Management

Aim Upgrading knowledge and understanding on disasters, disaster

management and its practices


1. improve knowledge on the overview of disaster management

2. identify and assess disaster risks

3. prepare a disaster plan

4. develop an effective process for preparedness planning to

improve disaster response and recovery activities

Target Group:

Public sector Senior & Middle Level Managers in


Duration:

Two (2) days

Core Areas

1. Global, National and Local

disaster risk situation

2. Basic concepts & terminology

used in disaster management

3. Overview of disaster

management

4. Hazard, Vulnerability &

Capacity Assessment

5. Disaster risk reduction

practices

6. Significance of early warning

systems in disaster

management

7. First Aid and techniques of

first aid

8. Disaster preparedness planning

and emergency response

9. Climate change scenario and

adaptation measures

10. Landslides and land slide

mitigation

Content

1. Global, National and Local disaster risk situation

- Introduction to disaster management

- Global scenario

- National and local disaster situations

2. Basic concepts & terminology used in disaster

management

3. Overview of disaster management

- What is disaster and hazard?

- Basic concepts & terminology used in disaster

management

- Disaster cycle

4. Hazard, Vulnerability & Capacity Assessment

- Hazards and vulnerability

- Capacity assessment

5. Reduction practices of disaster risks

- Practices of disaster management

- Process of risk reduction

- Approaches and procedures

- Community participation

6. Significance of early warning systems in disaster

management

- Introduction to early warning

- Early warning systems in Sri Lanka

33

- Significance of early warnings

7. First aid and first aid techniques

- Introduction to first aid

- Steps to follow

- First aid techniques

8. Disaster preparedness planning and emergency

response

- Disaster preparedness

- Disaster response

- Preparedness and response planning

9. Climate change scenario and adaptation measures

- Global scenario of climate change

- Effect of climate change

- Climate change adaptation measures

10. Landslides and landslide mitigations

- Landslides situation and its impact in Sri Lanka

- Responsibilities and responsible organizations

Key learning points


1. Understanding various disasters and their consequences. 2. Dealing with disasters

3. Exposure to adaptation measures

Methodology: Interactive lectures, group activities, simulation activity

discussions and presentations

No of participants:


Venue: WTI

34




Training Programmes for Managerial Level Officers

Coaching Practices

Course No. 16

Name of the

Course

Coaching Practices

Aim To equip managers with skills, knowledge and confidence to coach

individual team members in order to improve their performance and

confidence.


1. define coaching and explain the differences among training,

mentoring and counseling.

2. understand the role of a coach and link between coaching and

performance

3. understand the GROW Model and adapt it to coaching situations

4. use coaching techniques

Target Group:

Public Sector Managerial Level Officers in North

Western Province

Duration:

Two (2) days

Core Areas

1. Defining coaching

2. Role of a coach

3. Active and reflective

listening skills

4. Questioning techniques

5. Using the GROW model

6. Coaching practice

7. Setting stretching goals

Content

1. Defining coaching

- What is coaching?

- Differences between coaching and other

development approaches

2. Role of a coach

- The roles, skills and attributes of a successful

coach

- Key principles of coaching

- Coaching as a motivational tool

- Identifying coaching opportunities

Active and reflective listening skills

- Active listening

- Summarizing, paraphrasing

- Reflecting back

3. Questioning techniques

- Different types of questions

- Use of open questions

- Identifying various ways people learn

4. Using the GROW Model

- Summary of the GROW Model

- Examples of relevant questions using the

GROW Model

- Selecting your key questions

5. Coaching practice

35

- Coaching others

- Receiving coaching

- Observing coaching techniques in practice

6. Setting stretching goals

- Getting the balance right with stretching goals

- Setting and challenging others with their

goals

- Using other coaching models

Key learning points


1. Opportunity to practice the GROW Model. Self - awareness in others and motivate and

encourage self-responsibility within those being coached.


No of participants:


Venue: WTI

Note:

The GROW Model is a simple yet powerful framework for structuring your coaching or

mentoring sessions.

GROW stands for:

• Goal.

• Current Reality.

• Options or Obstacles

• Will or Way Forward

• Reference: https://www.mindtools.com/pages/article/newLDR_89.htm

https://www.mindtools.com/pages/article/newTMM_15.htm

https://www.mindtools.com/pages/article/newCDV_70.htm

36




Training Programmes for Non Managerial Officers

Event Management

Course No. 17

Name of the

Course

Event Management

Aim To equip the participants with skills to manage events efficiently and effectively

Objectives By the end of the module, participants will be able to;

1. gain knowledge and understanding the ways of planning of an

event/official gathering/public gathering

2. acquire the basic skills of efficient implementation of an

event/official gathering/public gathering

Target Group:

Public sector Non Managerial Staffs in North Western Province

Duration:

Two (2) days

Core Areas

1. Introduction to events,

planning & controlling

2. Creating event Master

Plan

3. Essentials of event

implementation

4. Developing and

implementation of a case

study

5. Hands-on public event

management

6. Media Coverage- special

reference to a specific

event

7. Overcome of challenges

faced by event mangers

8. Evaluation of group

presentations and

feedback

Content

1. Introduction to events,planning& controlling

- Introduction to events and event management

- Type of events

- Get started event planning

- Framework of an event

- Stages of an event

2.Creating Event Master Plan

- Developing Event Goals and Objectives

- Organizing a team

- Setting a date

- Branding the event

- Drafting a Master Plan

- Determination of administrative processes

- Identifying and establishing partnerships &

sponsorships

- Creating a publicity plan

- Estimating a budget

- Determine the evaluation process

3.Essentials of event implementation

- Agenda setting

- Checklist

- Official protocol

- Seating arrangements

- Traffic plan

- Emergency plan

37

- Winding session

4.Construction and implementation of a case study

- How to plan a District CoordinatingCommittee

meeting/Research Symposium/Foundation-laying

Ceremony (as a part of module assessment)

5.Hands-on public event management

- Site seeing/participation of a public event

preparation

6.Media Coverage- special reference to a specific event

- Sharing experience and Media coverage of a

special event

7.Overcome challenges faced by event mangers

- Professional aspects of modern event

management

8.Evaluation of group presentations and feedback Key learning points


Being equipped with skills to manage events efficiently and effectively

Methodology:

Interactive lectures, group activities, presentations and discussions No of participants:

Minimum – 20, Maximum – 40 Venue: WTI

38




Training Programmes for All Groups

Stress Management

Course No. 18

Name of the

Course

Stress Management

Aim Enhancing competencies of managing participants’ stress and balance

their work life.


1. assess and analyze the symptoms, causes and effects of personal

and other stressors in order to implement appropriate stress

management techniques.

2. monitor effectiveness of stress management techniques and revise

to meet current needs.

Target Group:

Public sector All Groups in North Western Province

Duration:

One (1) day

Core Areas

1. Advantages and

disadvantages of work-

related stresses

2. What is stress/stressors

and controls

3. Recognising the signs

and symptoms of stress

4. Stress management

toolkit

5. The legal case for

dealing with work-

related stress

6. Skills of an effective

Stress Manager

Content

1. Advantages and disadvantages of work related stresses

- Impact and costs of stress on the organisation

- Benefits of tackling workplace stress

2. What is stress/stressors and controls

- An introduction to stress awareness

- The fight or flight response

- Is all stress bad for you?

3. Recognising the signs and symptoms of stress

- The four sources of stress – emotional, mental,

physiological and behavioural

- The long term effects of stress

- Identifying a personal stress map

4. Stress management toolkit

- Review of current stress management techniques

being used by the group

- Coping strategies and tips for managing stress

5. The legal case for dealing with work-related stress

- The legal obligation of the employer to reduce work-

related stress

- 5 Steps to Risk Assessment

6. Skills of an effective Stress Manager

- Critical role of the line manager

- Stress management skills and competencies

39

Key learning points


1. Information on current stress management techniques and evaluate personal

relevance.

2. Practice specific techniques, track effectiveness and revise to meet personal

preferences.

3. Create an adaptable stress management plan for academic success incorporating

selected techniques.

Methodology: Interactive lectures, group activities, field visits, discussions and

presentations

No of participants:


Venue: WTI

40




Establishment Code and PSC Rules

Course No. 19

Name of the

Course Establishment Code and PSC Rules

Aim To equip participants with regulations in Establishment Code and Procedural

Rules of Public Service Commission.


1. enhance the knowledge on Procedural Rules of PSC

2. improve the knowledge on the Establishment Code

3. enhance knowledge and skills on Application of Establishment

Code and Procedural Rules of PSC

4. expand the knowledge in Disciplinary Procedures

5. develop skills in conducting preliminary investigations and

preparation of charge sheets

6. improve knowledge of conducting formal inquiries

Target Group:


Duration:

Five (5) days

Core Areas

1. Application on

procedural rules of

PSC

2. Application on

Establishment Code

3. General conduct and

discipline

4. Disciplinary

authority

5. Conducting

preliminary

investigations

6. Preparation of

charge sheets

7. Conducting formal

inquiries

Content

1. Application on procedural rules of PSC

- Appointments

- Confirmation

- Release of a public officer from the public service

- Re-employment

- Retirement

- Transfers

2. Application on Establishment Code – 1

- Chapter vi

- Chapter viii

- Chapter ix

- Chapter x

- Chapter xi

- Chapter xii

- Chapter xiii

- Chapter xiv

3. Application on Establishment Code - 2

- Chapter xv

- Chapter xvi

- Chapter xvii

- Chapter XVIII

- Chapter XIX

- Chapter XX

- Chapter XXI

41

- Chapter XXII

- Chapter XXIII

4. Application on Establishment Code – 3

- Chapter XXV

- Chapter XXVI

- Chapter XXVII

- Chapter XXVIII

- Chapter XXIX

- Chapter XXX

- Chapter XXXI

- Chapter XXXII

- Chapter XXXIII

- Chapter XXXVI

5. General conduct and discipline & Disciplinary Authority

- Definitions of discipline and misconduct

- Chapter XLVII of the E-code

- Constitutional provisions

- Gazette notifications related to power delegation to

PSC

6. Conducting Preliminary-Investigations

- How to synthesize and analyzing data and

information

- Reporting formats

7. Preparation of Charge Sheets

- Matters arising out of the preliminary investigation

report

- E-code provisions

- Main elements of charge sheets

- Drafting charges sheets

- How to synthesize and analyzing data &information

- Reporting formats

Key learning points


1. Ability to manage investigation with the proper understanding of Establishment Code and

procedural rules of PSC.


No of participants:


Venue: WTI

42



Training Programmes for Secretaries Chief Accountants, Accountants, Directors and

Assistant Directors

Workshop on preparation of Annual Performance Report

Course No. 20

Name of the

Course

Workshop on preparation of Annual Performance Report

Aim To provide knowledge & skill in preparation of Annual Performance Report

for provincial Institutions


1. Understand the necessity of Annual Performance Report for all

Institutions.

2. understand the meaning and objectives of Annual Performance Report

and it’s contents

3. understand the pre process of planning of Annual performance Report &

Procurement plan

4. familiarize with relevant formats of Action Plan and Procurement Plan

5. prepare institutional Annual Performance Report with all contents

Target Group:

Public Sector Secretaries Chief Accountants,

Accountants, Directors and Assistant Directors in


Duration:

One (1) day

Core Areas

1. Planning Process

2. Guidance, requirements,

prescribed formats

3. Key Performance

Indicators

Content

1. Planning Process

- Vision, mission, goals, objectives & main activities

of provincial Ministries/ Departments

- Sub activities with relates to main activities

- Annual Targets/quarterly performance targets

2. Guidance, requirements, prescribed formats

- Past year performance

- Treasury guidelines/circulars

3. Key Performance Indicators

- Monitoring of performance plan & procurement plan

- Monitoring of cash flow plan

- Resources availability including Human Resources

Management

Key learning points

43

1. Skills & Competency Development of Planning

2. Usage of Performance report as a monitoring and controlling tool.

3. Statement of Accountability & tool of Performance Evaluation

Methodology: Lectures, Discussions and Group Activities

No of participants:


Venue: WTI

44




Training Programmes for Managerial & Non Managerial Officers

English for Administrative Purposes

Course No. 21

Name of the

Course English for Administrative Purposes

Aim Enhancing English language competency for use in administrative

purposes.

Objectives By the end of the course,

1. Participants should be able to write formal letters for official

purposes

2. Participants should be able to deliver basic presentations.

3. Participants should be able to produce basic reports in given

situations

Target Group:

Public sector Managerial & Non Managerial Officers

in North Western Province

Duration:

Five (5) days

Core Areas

1. Introduction to

Business Letter writing

2. Language of Business

Letters

3. Writing Business

Letters

4. Introduction to

Business Memos


Memos

6. Writing Business

Memos

7. Introduction to Fax

Messages

8. Language of Fax

Messages

9. Introduction to Report

Writing

10. Language of Report

Writing

11. ReportWriting

12. Introduction to

Presentations

13. Language of

Presentations

Content

1. Introduction to Business Letter writing

- Sub skills in letter writing

- Types of formal letters

- Formats of Business Letters

2. Language of Business Letters

- Different openings and closings

- Asking for and giving information - Good/bad/general news

- Giving deadlines & warnings

- Tone and style

3. Writing Business Letters

- Writing letters on given situations

- Reviewing of language and style

- Common errors in writing

4. Introduction to Business Memos

- Formats of memos

- Type of memos

- Public Sector Middle Level Managers

- Public Sector Middle Level Managers

- Different openings &closings

- Grammatically writing

- Tone & pitch

5. Language of Business Memos

- Writing memos on given situations

- Review of language & Style

6. Writing Business Memos

- Writing memos to Boards

- Language of board memos

45

7. Introduction to Fax Messages

- Formats of faxes

- Type of faxes

- Grammatically writing faxes

- Language functions in faxes

- Tone & style

8. Language of Fax Messages

- Writing fax messages on given situations

- Review of language and style

9. Introduction to Report Writing

- Basic guidelines to report writing

- Formats of reports

10. Language of Report Writing

- Grammar of report writing

- Language functions in report writing

- Tone and style of language

- Language of conclusions & recommendations

11. ReportWriting

- Report writing on given situations

- Language review

- Assignments

12. Introduction to Presentations

- Type of presentations

- Designing of presentations

- Handling stress & anxiety

- Presentation structures

- Audience analysis

13. Language of Presentations

- Delivery techniques

- Different Postures

- Question handling

- Politically correct language use

Key learning points


1. Ability to write business letters, memos and faxes

2. Improved skills on report writing

3. Being equipped with skills of application of English language for administrative

purpose.


No of participants:


Venue: WTI

46





Office Management and Productivity Improvement

Course No. 22

Name of the

Course

Office Management and Productivity Improvement

Aim Improving knowledge and understanding on the application of techniques of

productivity in office management.


1. improve knowledge on basic management and office systems

2. understand productivity concepts and its applicability in office

management

Target Group:

Public Sector Managerial & Non-Managerial Officers


Duration:

Five (5) days

Core Areas

1. Overview of office

management

2. Evolution and future

challenges of office

management

3. Development of managerial

skills

4. Document management

5. Simplifying office system

and work measurement

6. Basic concepts of

productivity

7. Managing QC

8. Knowledge management

9. Productivity and office

management

Content

1. Overview of office management

- Introduction to management

- Managerial functions and processes

2. Evolution and future challenges of office management

- Evolution of management

- New trends in office management

3. Development of managerial skills

- Essential office management skills

- Role of a manager in the public service

4. Document management

- Principles of office system

- Documentation and document management

5. Simplifying office systems and work measurements

- Simplifying office systems

- Work measurements

6. Basic concepts of productivity

- Basic concepts of productivity

- Productivity tool kit

7. Managing QC

- Principles of quality circles

- Functions of quality circles

8. Knowledge management

- Concepts of KM

47

- KM cycle

9. Productivity and office management

- Productivity applicability in office system

Key learning points


1. Knowledge on basic management and office systems

2. Awareness of managerial skills

3. Appreciation of the link between productivity and office management


No of participants:


Venue: WTI

48





Formal Inquiry

Course No. 23

Name of the Course Formal Inquiry

Aim To gain comprehensive knowledge about the Disciplinary

procedure in the public sector.


1. understand the expected behavior of the public servants in

the workplace.

2. steps of disciplinary procedure. 3. conduct preliminary investigations and formal inquiries.

Target Group:

Public sector Managerial & Non Managerial Officers in


Duration:

Three (3) days

Main Subject areas

1. Acts of misconduct

2. Preliminary

investigations.

3. Charge sheets.

4. Formal inquiries.

5. Appeals.

Content outline

1. Behavioral expectations of public servants

• Acts of misconduct.

• Mild offences.

• Severe offences

2. People’s Rights - Need to be accountable to

people

- Fundamental Rights

3. Conducting preliminary investigations.

4. Drafting charge sheets.


6. Disciplinary order.

7. Appeals.


• Practical experience in,

- Conducting Preliminary Investigations.

- Drafting Charge Sheets

- Conducting Formal Inquiries. Methodology:

• Lectures, Discussions, Exercises, and Role Plays

No of participants:


Venue: WTI

49




Training Programmers for Managerial & Non Managerial Officers

Disciplinary Procedures

Course No. 24

Name of the

Course

Disciplinary Procedures

Aim Perform disciplinary activities property through knowledge and

understanding about rules and regulations in relation to disciplinary

procedure and formal preliminary inquires.

Objectives By the end of the programmer, participants will be able to;

1. obtain knowledge about the constitution and Provincial Council act.

2. understand how to conduct preliminary investigations and preparing

change sheets.

3. comprehend about volume III of establishment code.

Target Group:

Public sector Managerial & Non Managerial Officers


Duration:

Six (6) days.

Core Areas

1. Constitution, part of the

Provincial Council Act,

Execute disciplinary

powers.

2. Preliminary

investigation.

3. Write reports on

preliminary

investigation.

4. Charge sheet.

5. Weaknesses in handling

the prosecution due to

weaknesses of the

preliminary

investigation reports,

that are identified Public

Service Commission.

6. Conducting preliminary

Investigations.

7. Assessing the reports.

8. Assessing charge sheets.

9. Point out the

Content

1. Constitution, part IV of the Provincial Council Act,

Execute disciplinary powers.

2. Preliminary investigation.

3. Write reports on preliminary investigation.

4. Charge sheet.

5. Weaknesses in handling the prosecution due to

weaknesses of the preliminary investigation reports, that

are identified Public Service Commission.

6. Conducting Preliminary Investigations.

7. Assessing the reports.

8. Assessing charge sheets.

9. Point out the weaknesses in each report.

10. Formal Disciplinary Inquiry.

50

weaknesses in each

report.

10. Formal Disciplinary

Inquiry.

11. Handling the

prosecution.

12. Introduction to

Disciplinary Procedure.

13. Preliminary

investigation.

14. Defending officer and

the role of the defending

officer.

11. Handling the prosecution.

12. Introduction to Disciplinary Procedure.

13. Preliminary investigation.

14. Defending officer and the role of the defending officer.

Key learning points


1. Enable to understand about conduction of preliminary investigations, handling the

prosecution, and issuing charge sheets.

2. Enable to understand the roles of Defending officer, Disciplinary authority, and other

officers involved in disciplinary matters.

3. Enable to understand how to conduct a formal inquiry.

Methodology: Interactive Lectures, Group activities, Discussions and Presentations.

No of participants:

Minimum – 20 Maximum - 40

Venue: WTI

51




Training Programmes for Non Managerial Officers

Keeping Minutes

Course No. 25

Name of the

Course Keeping Minutes

Aim

Understanding the role of the minutes taker in the meeting administration

process and to develop practical techniques and skills for keeping minutes

effectively.


1. identify actions need to prepare and set up a meeting effectively

2. write and deliver meeting agendas and convening notices

3. understand how to deal with the chairperson

4. take accurate notes during a meeting and convert them into

effective minutes

Target Group:

Public sector Non Managerial Officers in North

Western Province

Duration:

One (1) day

Core Areas

1. Preparing for an effective

meeting

2. Meeting agendas

3. Contributing at the

meeting

4. Writing minutes

5. Practice meeting

Content

1. Preparing for an effective meeting

- Types of meeting

- Duties of a meeting administrator – before,

during and after a meeting

- Understanding the role of the minute taker

- Preparing the meeting room – identifying the

participants

2. Meeting agendas

- Producing agendas and convening notices

3. Contributing to a meeting

- Taking notes

- Supporting the chairperson

- Obtaining clarification assertively

4. Writing minutes

- Formats

- Best practices for keeping minutes

- Timescales

5. Practice meeting

- Contributing agenda item

- Leading agenda point discussion

- Effective minute taking

- Review of notes and preparing minutes

- Converting notes into final minutes

Key learning points


1. Understanding the role of a minute taker in the meeting administration process.

52


No of participants:


Venue: WTI

53




Training Programmers for Non Managerial Officers

Salary Conversions

Course No. 26

Name of the

Course

Salary Conversions

Aim Develop the knowledge, skills and competencies on salary conversions

in relation to the rules and regulations estipulate in the establishment

code and circulars.


1. introduce the provisions of establishment code regarding salary

conversions.

2. make aware about the circulars issued time to time.

3. introduce salary revision.

Target Group:


Western Province

Duration:

Three (03) days.

Core Areas

1. Introduce the provisions

stipulated in the

Establishment Code

regarding Salary.

2. Explain chapter VII of

the e.code .

3. General facts.

4. Preparation of salary for

a year, month or a

number of days at a new

appointment/ change

(with practical

exercises.)

5. Salary adjustments at a

salary revision

6. Explain about P.A.C.

9/2004, 6/2006, 6/2006

(iv), 28/2010,3/2016

(with practical

exercises)

7. Salary increments/

Content

1. Introduce the provisions stipulated in the Establishment

Code regarding Salary.

2. Explain chapter VII of the e.code .

3. General facts.

4. Preparation of salary for a year, month or a number of

days at a new appointment/ change

(with practical exercises.)

5. Salary adjustments at a salary revision

6. Explain about P.A.C. 9/2004, 6/2006, 6/2006 (iv),

28/2010,3/2016 (with practical exercises)

7. Salary increments/ incremental credits Acting Salary.

54

incremental credits

Acting Salary.

Key learning points


1. Enable to understand the methods of salary conversion.

2. Enable to understand the methodologies of preparing salary conversions.

Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.

No of participants:


Venue: WTI

55




Training Programmers for Non Managerial Officers

Pensions

Course No. 27

Name of the

Course

Pensions

Aim Preparation of pensions without delay


1.understand various methods of pensions

2.obtain knowledge to calculate pensions/gratuity

3.have a knowledge of widows’/widowers’ and orphans’ pension

Target Group:


Western Province

Duration:

Two (02) days.

Core Areas

1. Introduce the civilians to

pension scheme and

contributory pensions

scheme

2. Circulars and enactments

related to implement

civilians’ pension scheme

3. Service periods

considered for retirement

4. Activities to be

performed after retirement

5. Computation of

Pensions/gratuity and

exercises

6. Benefits under civilians

pensions scheme and

compensatory pension

7. Entitlement for death

gratuity /payment

8. Computation of death

gratuity and exercises

9. Widows’,widows and

orphans’ pension fund

Content

1. Introduce the pensions to civilians scheme and

contributory pensions scheme

2.Circulars and enactments related to implement civilians’

pension scheme

3.Service periods considered for retirement

4.Activities to be performed after retirement

5.Computation of Pensions/gratuity and exercises

6.Benifits under civilians pensions scheme and

compensatory pension

7.Entitlement for death gratuity /payment

8.Computation of death gratuity and exercises

9.Widows’,widows and orphans’ pension fund

56

Key learning points


1.Enable to understand the methods of pensions.

2.Enable to understand the accurate preparation method of pension.


No of participants:


Venue: WTI

57




Training Programmers for Management Assistants and Development Officers

Managing Personal Files

Course No. 28

Name of the

Course

Managing Personal Files

Aim Develop the knowledge and skills on maintaining personal files in the

office.


1. gain knowledge about maintaining personal files.

2. gain knowledge on the documents to be used in maintaining

personal files.

Target Group:

Public sector Management Assistants & Development

Officers in North Western Province

Duration:

One (01) day

Core Areas

1. Define what is

“ personal files” in

relation to

Establishment code.

2. The particulars and

documents to be

included in a personal

file.

3. The documents to be

maintained in a personal

file.

4. The documents

compulsory at

retirement.

5. Strategies to be

followed to protect and

to keep confidentiality

of a personal file.

6. Internal circulation of

personal files.

7. Other subject matters.

Content

1. Define what is “ personal files” in relation to

Establishment code.

2. The particulars and documents to be included in a

personal file.

3. The documents to be maintained in a personal file.

4. The documents compulsory at retirement

5. Strategies to be followed to protect and to keep

confidentiality of a personal file.

6. Internal circulation of personal files.

7. Other subject matters.

58

Key learning points


1. Give understanding about how to maintain personal files.

2. Make aware on the preliminary documents needed, in maintain personal files.


No of participants:


Venue: WTI

59




Training Programmes for PL Group

Office Equipment Use and Maintenance

Course No. 29

Name of the

Course

Office Equipment Use and Maintenance

Aim Enabling participants to use and maintain office equipment properly

and maintain such equipment.


1. improve knowledge and understanding on basics of electricity

2. gain skills to use office equipment properly.

Target Group:

Public sector PL Group in North Western Province

Duration:

Two (2) days.

Core Areas

1. Use of electricity

2. Office equipment

3. Hand tools and handling

4. Safety and first-aid

Content

1. Use of electricity

- Fundamentals of using electricity

- Care of using electricity in office

environment

2. Office equipment

- Types of equipment

- Care in use

- Common factors in using office equipment

- Advantages of using office equipment

3. Handlingof hand tools

- Type of hand tools

- Hand tools used for office purposes

- Care of handling office equipment

4. Safety and first-aid

- Why safety important in office management?

- Ways accidents happen in an organization

- Safety concerns

- First-aid

Key learning point


1. Ability to utilize office equipment in an effective manner.

60

2. Gain skills in handling hand tools

3. Exposure to first-aid practices

Methodology: Interactive Lectures and discussions

No of participants:


Venue:

Training Centre - NWP

61




Training Programmes for PL Group

Maintaining Discipline in Work Place

Course No. 30

Name of the Course Maintaining Discipline in Work Place

Aim Improving knowledge of participants on the disciplinary procedure in

the public sector.


1. understand the expected behavior of public servants in their

workplaces.

2. familiarize with the steps of disciplinary procedure.

Target Group:

Public sector PL Group in North Western Province

Duration:

One (1) day

CoreAreas


2. Preliminary

investigation

3. Charge sheets

4. Formal inquiries

5. Appeals

Content

1. Behavior expectations of public servants

● Act of misconduct

● Minor offences

● Severe offences

2. Public rights

- Need to be accountable to people

- Fundamental rights

3. Basic knowledge on Preliminary investigations

4. Basic knowledge on Formal inquiries

5. Disciplinary order

6. Appeals


Practical experience in

● Conducting preliminary investigation

● Framing charges

● Conducting formal inquiries

62

Methodology:

● Lectures, discussions, exercises and role plays

No of participants:


Venue: WTI

63




Training Programmes for PL Groups

Capacity Building for Minor staffs

Course No. 31

Name of the Course Capacity Building for minor staffs

Aim Enabling participants to discharge duties efficiently and diligently


1. obtain knowledge about office systems and mail

2. understand about the relevant chapters of e –code and financial

regulations(promotion, leave, period of probation and loan advances)

3.understand how to use and maintain office equipment

Target Group:

Public sector PL Groups in North Western Province

Duration:

Three (3) days

Core Areas

1.Duties and responsibilities of

the public servants

2.Activities related to office

systems and mail

3.Establishment code and

financial regulations

(promotion, leave, period of

probation and loan advances)

4.Positive thinking

5.Communicative skills

development and public

relations

6.Productity and time

management

7.maintenance and use of office

equipment

Content

1.Duties and responsibilities of the public servants

2.Activities related to office systems and mail

3.Establishment code and financial regulations

(promotion, leave, period of probation and loan advances)

4.Positive thinking

5.Communicative skills development and public relations

6.Productity and time management

7.Maintenance and use of office equipment


Practical experience in

64

● Conducting preliminary investigation

● Framing charges

● Conducting formal inquiries

Methodology:

● Lectures, discussions, exercises and role plays

No of participants:


Venue: WTI

65




Training Programmes for Senior and Middle Level Managers

Basic Financial Management for Non-Finance Managers

Course No. 32

Name of the

Course

Basic Financial Management for Non-Finance Managers

Aim To make participants aware of the basics of financial management to

increase confidence in using the basic terminology and accounting principles

of financial management.


1. acquire an understanding of the sources of financial information

2. understand the current financial position of the organisation

through the review of key concepts of financial information and

analysing the financial flow trends

3. explore the driving forces behind financial information

4. recognise the importance of cash flow and cash management

5. explore costing concepts and recognise how to controland

determine profit

6. recognize the importance of planning and budgetary controls.

Target Group:

Public sector Senior and middle level managers in


Duration:

One (1) day

Core Areas

1. Mastering basic financial

concepts and accounting

process to develop an

understanding of the sources

of financial information

2. Valuing the key concepts of

financial information and

analysing the financial flow

trends

3. Driving forces behind

financial information

4. Cash flow and cash

management

5. Working Capital

6. Costing

7. Breaking down the barriers

between finance and other

department through planning

and budgetary control

8. Management of cash and its

Content

1. Mastering basic financial concepts and accounting

process to develop an understanding of the sources of

financial information

- GAAP – Generally Accepted Accounting

Principles

- FRS – Financial Reporting Standards

- Accrual versus Cost Accounting

- The ‘Formal’ Management Reports

- Relating the budgets to the balance Sheet and the

P&L

2. Valuing the key concepts of financial information and


- Financial reporting

- Preparing financial statements

- The users of management information and

accounts

- Key financial ratios

- Fundamental principles of accounting

3. Driving forces behind financial information

- Free Cash Flow

66

impact on cash cycle

- Revenues, Costs and Capital Expenditure

- The importance of earnings before interest / tax

depreciation and amortisation

- The Profit and Loss Statement

- Principals of capital efficiency ratios

- Return on Capital Employed

4. Cash flow and cash management

- Profit Vs Loss

- The Cash Flow Statement

- Revenue to Free Cash Flow

- Increasing Cash

- Focusing on Pricing

- From Allocation to Absorption

5. Working Capital

- Calculating Working Capital

- The Working Capital Cycle

- Working Capital “culprits”

6. Costing

- The Language of Costs

- Variance Reporting

- The STEEPLE effect

- Capital Budgeting

- Different types of costs

7. Breaking down the barriers between finance and other

department through planning and budgetary control

- The Master Budget and the Budgeting Cycle

- From Static Budgeting to Flexible Budgeting

- Cash and Revenue Forecasting

8. Management of cash and its impact on cash cycle

- Accounting for capital expenditure and fixed

assets

- Capital Expenditure, Fixed Assets and

Depreciation

- Break Even

- Cash Flow Report

Key learning points


1. Awareness in basic financial management principles relevant to running businesses in an

organization.

2. Knowledge of accounting and costing processes.

3. Ability to use financial information for preparing management reports.


No of participants:


Venue: WTI

67

Note:

Definition: STEEPLE

STEEPLE is one of the concepts that are used to analyze the macro-environmental factors

that are used in business analysis. It is an extension of PEST model. STEEPLE is very often

used with the SWOT analysis, which acts as an analysis of internal factors.

STEEPLE stands for:

Social: Social factors include demographics, lifestyle, age groups and education levels etc.

Technological: Factors include the state of the technological advancement and trends in

technology etc.

Economic: It includes economic factors like GDP growth rate, inflation rates, interest rates

set up the central bank etc.

Environmental: It includes weather and climate of the region, the flora and fauna of the

region, etc.

Political: It includes the type of Government that exists and its ideology exhibited by the

various tariffs imposed, incentives given, and the stability of the government etc.

Legal: as the name suggests, the legal factors include whether any law has been broken. E.g.

competition law, Support it protection act etc.

Ethics: the general code of ethics followed by most of the people in the region, and the

tendency of the people to be ethical

Thus with STEEPLE one can very well analyze the various macro external factors to make a

solid case for a strategic decision.

68





Public Procurement Management

Course No. 33

Name of the

Course


Aim Enhancing knowledge and skills of the senior/middle level officials involved

in public procurement process in North Western Province.


1. to improve knowledge on salient features in public procurement

process in Sri Lanka.

2. to improve skills on preparation of Standard Bidding Documents

(SBDs), issuance of bidding documents, bid opening and

evaluation of bids.

3. familiarise with recent amendments to the existing procurement

manuals and guidelines

4. familiarise with maintenance of contract files.

Target Group:

Public sector Senior and Middle level managers in


Duration:

Two (2) days

Core Areas

1. Introduction To public

procurement guideline and

Manual 2006 and Objectives

of public procurement

2. Role and responsibilities of

BOC, TEC and PC

3. Procurement checklist and

maintenance of contract files

Content

1. Introduction to public procurement guidelines and

Manuals 2006 and objectives of Public

procurement

- What is public procurement?

- How to use guidelines and manuals2006?

- Different categories, types and methods of

procurement

- Key stages of bidding process - Introduction to pre-procurement activities

- Procuring and post procurement activities plan

- Group works and case studies

2. Role and responsibilities of BOC, TEC and PC

- Role of the BOC

- Role of the TEC

- Role of the PC


3. Procurement checklist and maintenance of contract

files

- Procurement checklist and its applicability

69

- Required correspondences in the contract files


Key learning points


1. Awareness in basic public procurement management guidelines and objectives of

procurement management.

2. Understanding on the roles and responsibilities of BOC, TEC and PC


No of participants:


Venue: WTI

70





Budgeting for Non-Finance Managers

Course No. 34

Name of the

Course Budgeting for Non-finance Managers

Aim Providing participants with the techniques and confidence to manage and

control their budget effectively.


1. understand the role and principles of budgeting

2. build confidence in using budgeting tools and techniques

3. appreciate the issues and challenges of financial management from

both “customers” and company’s perspective

4. analyze finance and accounting information

5. appreciate the interdependence of business functions.

Target Group:

Public sector Senior and Middle Level Managers in


Duration:

Two (2) days

Core Areas

1. The Budgeting Pyramid: cash

budgeting to capital

budgeting

2. Introducing the cash budget

3. Introducing the Revenue

Budget

4. Introducing Capital

Budgeting

5. Relating the budgets to the

Balance Sheet and the P & L:

6. The essentials of Working

Capital

Content

1. The Budgeting Pyramid: cash budgeting to capital

budgeting

- The Master Budget and the Budgeting Cycle

- Forecasting techniques

- Cash is not Profit!

2. Introducing the cash budget

- The language of Costs and Costing

- Allocation and apportionment of Costs

- Calculating breaking even

3. Introducing the Revenue Budget

- GAAP, IFRS and Accrual Accounting

- The Income (Profit and Loss) Structure

- Monitoring and reporting the variances

4. Introducing Capital Budgeting

- What is Capital?

71

- The Decision Tree

- Cost Benefit Analysis

- Opportunity Costing

5. Relating the budgets to the Balance Sheet and the P

& L:

- The stakeholders

- The Balance Sheet and P & L

- Introducing key financial ratios

6. The essentials of Working Capital:


- The Working Capital Cycle


Key learning points


1. Familiarity with budgeting practices

2. Knowledge to analyze financial information for decision-making


No of participants:


Venue: WTI

72





Managing Stakeholder Engagement

Course No. 35

Name of the

Course Managing Stakeholder Engagement

Aim To equip participants with tools to map stakeholder relationships and

engagements.


1. analyze stakeholder relationships

2. use stakeholder management techniques

3. assess the impact of stakeholders on outcomes

4. identify tactics to manage conflicts among stakeholders

Target Group:

Public sector Middle Level Managers in North

Western Province

Duration:

Two (2) days

Core Areas

1. Analyze stakeholder

relationships

2. Stakeholder Management

Techniques

3. Influencing outcomes

4. Managing conflicts

Content

1. Analyze stakeholder relationships

- Different categories of stakeholder

- Salience model (legitimacy, power and urgency)

- Influence versus power model (2 x 2 matrix)

- Stakeholder relationship visualization methods

- Influence diagrams (formal decision analysis

techniques)

2. Stakeholder Management Techniques

- "Where are we - versus - where do we need to be"

planning

- Impact analysis (people, processes and systems)

- Gap management planning (what need to do to

convince the stakeholders if to support)

- Stakeholder communication planning techniques

3. Influencing outcomes

- Influencing without authority (Cohen and Bradford

process)

- The application of negotiating techniques in

stakeholder management

- Distributive and integrative negotiation techniques

73

- "The Two Dollar Game": demonstrate potential traps

of negotiation with stakeholders

- Principled negotiating techniques (Harvard

technique)

4. Managing Conflicts

- Sources of stakeholder conflict through the

lifecycle

- Three contrasting attitudes to conflict at work

- The Thomas Kilman conflict model

- "Dealing with Conflict" video presentation

- "The Cancelled Holidays Incident"

- Main group debrief

Key learning points


1. Understanding of major challenges to stakeholder management

2. Different models of stakeholder and relationship analysis

3. Different stakeholder management techniques

4. Executing influence without authority

5. Art of managing stakeholder conflicts


No of participants:


Venue: WTI

Note:

Cohen and Bradford Process

The influence model was created by Alan Cohen and David Bradford for their book

‘Influence without Authority’1. It comprises six steps:

1. The first step is to “assume that all parties are potential allies”. While this may be a

reasonable assumption in some contexts, a P3 manager will rely on stake holder

https://www.praxisframework.org/en/knowledge/influencing

https://www.praxisframework.org/en/knowledge/stakeholder-management

74

management to assess stakeholders. This should render any need to make assumptions

obsolete but it can still be useful to assume that an unsupportive, or openly

antagonistic, stakeholder can be turned into a supporter with the right information.

2. Secondly, the model advises that goals and objectives should be clarified. This is

fundamental to P3 management and is what functions such as requirements

management and solutions development are all about.

3. The third step, harks back to stakeholder management and the analysis of stakeholders

in particular. The P3 manager needs to understand why a stakeholder has the attitude

towards the work that they do, and act upon that understanding.

4. A ‘currency’ is what someone values. Some people may be direct beneficiaries of the

project or programme’s benefits. To others it may simply be that they are being paid

to provide a service; some may gain from the experience of being involved in the

work. Currencies are very personal and don’t underestimate their value to others if

they don’t seem valuable to you.

5. This step is about knowing the person who you wish to influence and developing a

relationship of mutual trust.

6. The final step uses what many believe is the most powerful of Cialdini’s ‘six

universal truths’ – reciprocity. Ultimately, most stakeholders are influenced to support

or oppose a project or programme based on what effect it will have on them. If

someone’s support is needed, then hopefully they will receive something in return.

One of the problems with any discussion about influencing is that it can sound manipulative.

While it is important to be able to influence it is also important to act professionally and

ethically.

Cohen, Allan R, and Bradford, David L, (2005), Influence Without Authority, Wiley,

Hoboken, New Jersey.

Reference: https://www.praxisframework.org/en/library/cohen-and-bradford

https://www.praxisframework.org/en/knowledge/stakeholder-management

https://www.praxisframework.org/en/knowledge/requirements-management

https://www.praxisframework.org/en/knowledge/requirements-management

https://www.praxisframework.org/en/knowledge/solutions-development

https://www.praxisframework.org/en/knowledge/ethics

75





Store Management

Course No. 36

Name of the

Course Store Management

Aim To impart participants with knowledge and equip with skills to manage

stores effectively and efficiently


1. understand the store management process

2. gain skills in managing stores

3. gain skills in controlling inventory

Target Group:

Public sector Middle Level Managers in North

Western Province

Duration:

Two (2) days

Core Areas

1. Store organization

2. Store location, building and

layout

3. Material identification

systems

4. Receiving and inspection

5. Storage systems

6. Preservation of material in

storage

7. Issuance of materials from

the store

8. Stock verification

9. Safety and security

10. Inventory control

11. Store Accounting

12. Store Records

Content

1.Store organization

- Type of stores

- Stages of group development

- Centralized, decentralized stores

- Location of stores

- Store procedures

2.Store location, building and layout

- Site location

- Store buildings

- Principles of building design

- Storage facilities

- Small storehouses

- Storage location systems

- Material handling equipment

76

3.Material identification systems

- Need for coding

- Codification

- Standardization

- Variety reduction

4.Receiving and inspection

- Receipt section

- Organization

- Functions and responsibilities

- Receipt procedure

- Inspection methodology

- Clearing goods and claims

5. Storage systems

- Storage objectives

- Importance of efficient storage

- Storage methods

- Storage equipment

- Stockyards

6. Preservation material in stores

- Deterioration of materials

- Store hygiene

- Preservation measures

7. Issuing of materials from the store

- Authorization

- Indenting for materials

- Order picking

- Procedure of issuing


- Need for stocktaking

- Techniques of stocktaking

- Investigation of discrepancies, reconciliation

- Stock adjustment and Write-off


- Accidents

- Safety of handling equipment

- Security

- Theft


- Need for inventory control

- Economic Order Quantity

- Methods of controlling stock levels

- Selective inventory control

11. Stores Accounting

- Needs for stores Accounting

- Stock valuation

- Valuation of material issuing

- Inventory valuation

12. Store records

77

- Stock cards

- Material Requisition Form

- Store Transfer Note (STN)

- Good Receive Note (GRN)

- Gate Pass

- Material Return Note (MRN)

Key learning points


1. Organizing a small storehouse

2. Knowledge in storage system

3. Skills to handle stores

4. Skills to control stocks

5. Knowledge on different stock cards using in a store


No of participants:


Venue: WTI

78




Training Programmes for Senior / Middle level Officers & Non Managerial Officers

Public Financial Management

Course No. 37

Name of the

Course Public Financial Management

Aim Enhancing participants’ competencies on theoretical and practical

aspects of public financial management.


1. gain understanding on the Statutory and Institutional

arrangements to exercise control over Public Finance.

2. acquire knowledge on the Powers and Functions of the Minister

of Finance and the Treasury Operations.

3. identify the Powers and Functions of Chief Accounting Officer,

Revenue Accounting Officer and Accounting Officer

4. make aware on Powers and Functions of the Auditor General

and other related matters.

5. acquire knowledge on the Government Budgeting Process and

Expenditure Control.

6. acquire knowledge on the Government Procurement Procedure.

7. acquire knowledge on the Treasury Operations and Cash

Management and other related matters.

8. acquire knowledge on important sections of Financial

Regulations

9. improvethe knowledge on the Structure, Functions and

Activities of Divisional Secretariats and related matters.

10. improve skills in computations relating to the Concept of Time

Value of Money

Target Group:

Public sector Senior / Middle level Officers & Non

Managerial Officers in North Western Province

Duration:

Three (3) days

Core Areas

1. Legal and regulatory

framework of public

finance

2. Powers and functions of the

Minister of Finance and the

treasury; fiscal governance

and management

3. Chief accounting officer,

revenue accounting officer

and accounting officer

Content outline

1. Legal and regulatory framework of public finance

- Constitutional provisions

- Parliamentary control

- Other legal and regulatory framework of Public

Finance in Sri Lanka including COPE and

COPA

2. Powers and Functions of the Minister of Finance

and the Treasury; Fiscal Governance and

Management

79

4. Auditor general – his

powers and functions

5. Government budget and

expenditure control

6. Government procurement

procedure

7. Treasury operations and cash

management; role of central

bank and external funding

8. Financial regulations

9. Structure, functions and

activities of divisional

secretariats with special

emphasis on public

financial management

10. The concept of time value

of money

- Consolidated Fund and its operation

- Meaning and Method of Appropriation

- Powers and Functions of the Minister of

Finance

- Powers and Functions of the Treasury

- Warrants and Impress

- Fiscal Governance and Management

- Budget Outturn and Financial Management

Reforms

3. Chief Accounting Officer, Revenue Accounting

Officer and Accounting Officer

- Appointment of Chief Accounting Officer,

- Revenue Accounting Officer and Accounting

Officer and their Powers and Functions.

- Delegation of Authority

4. Auditor General – his Powers and Functions

- Internal Audit and the concept of Value for

Money Audit

5. Government Budget and Expenditure Control

- Importance of Public Expenditure Planning and

Management

- Identification of Organizational Objectives and

Functions

- Formulation and Finalization of Annual

Estimates of Revenue and Expenditure

- Variation of approved Estimates of Expenditure

- Application of Virement Procedure

- Management of Public Sector Cadre

- Supplementary Estimates

6. Government Procurement Procedure

- Procurement of Goods, Services and Works

- Composition, Appointment, Powers and

Functions of Tender Boards and Technical

Evaluation Committees

- Tender Evaluation Procedure

- Management of Donor Funded Projects

7. Treasury Operations and Cash Management; Role

of Central Bank and External Funding

- Treasury Operations

- Single Account and Cash Flow Management

- Role of Central Bank and External Funding

8. Financial Regulations

- Financial Regulation Part I(Excluding Chapter

X)

9. Structure, Functions and Activities of Divisional

Secretariats with Special Emphasis on Public

Financial Management

- Structure, Functions and Activities of Divisional

Secretariats

- Relationship between the Central Government

80

and relevant Provincial Councils.

- Public Financial Management in the Divisional

Secretariats

10. The Concept of Time Value of Money

- Compound Interest and Present Value

- NPV and IRR computations for projects

- Annuities and Perpetuities

Key learning points


1. Knowledge on financial regulations

2. Understanding the role of Accounting Officer, Revenue Accounting Officer and

Chief Accounting Officer

3. Awareness on financial procedure and treasury operations

4. Understanding the time value of money

No of participants:


Venue: WTI

81




Training Programmes for Officers in Internal Audit Sectors

Internal Auditing

Course No. 38

Name of the

Course

Internal Auditing

Aim Enhancing participants’ competencies on theoretical and practical

aspects of internal auditing.


1. understand the concepts of traditional and operational auditing

2. gain proven tools and techniques for performing effective

audits.

3. acquire a solid background in the basics of documenting and

evaluating internal control/fieldwork techniques.

4. assessing risk, flowcharting, designing flexibility into the audit

program, performing the audit and applying audit results to

solve business problems.

5. focus on and put into practice the communication skills

associated with internal auditing:

6. conferencing with customers, writing audit findings and

recommendations.

Target Group:

Public sector Officers in internal Audit Sectors in


Duration:

Three (3) days

Core Areas

1. Internal Auditing

2. Contemporary Internal

Auditing

3. Risk Assessment

Strategies

4. Planning and Preliminary

Fieldwork

5. Documenting Internal

Controls

6. Audit Programs

7. Fieldwork Techniques

8. Work papers

9. Audit Findings

10. Audit Reports

11. Effective Audit

Communications

12. Sampling

Content

1. Internal auditing

- The role of the internal audit department

- The standards

- Leading-edge trends in IA

- What makes an effective internal audit

department?

- Differences between an internal auditor/external

auditor

- Fraudulent financial reporting

- Internal audit department sample statement of

purpose

2. Contemporary internal auditing

- Types of internal audit

- Economy, efficiency and effectiveness

- Operational vs. Financial auditing

- Overview of IT General Computer Control

System (GCCS)

- Steps in the internal audit process: an overview

82

3. Risk assessment strategies

- Selecting the client

- Notifying the client

- Determining risks

- Performing standard for determining risks

- Effects of risks

- Identifying auditable activities

- Risk factors

- Trends in risk assessment

- Risk assessment approaches

4. Planning and preliminary fieldwork

- Strategies for planning the audit


- The planning memo

- Preliminary and opening meetings

- The importance of preliminary work

- Strategies of effective planning

- Planning resources

5. Documenting internal controls

- Evaluating and documenting systems of internal

control

- Performance standard for controls

- Control points

- Cost/benefit considerations

- Types of control

- The control environment

- Methods of documenting internal control

- Internal control

6. Audit programs

- Performance standards, scope and developing

the audit program

- The audit program as a guide

- Criteria for audit programs

- Audit objectives/scope/test steps

- Sample audit program

7. Fieldwork techniques

- Performance standards for fieldwork

- Audit evidence

- Handling sensitive evidence

8. Work papers

- Performance standards for recording

information and engagement supervision

- Purpose of audit work papers

- Work paper techniques/templates

- Electronic work papers

- Tick marks

- Quality assurance and improvement program

9. Audit findings

- Fundamentals of audit reports

- Selling your report

- Strategies for issuing timely reports

83

- Characteristics of effective audit reports

10. Audit reports


- Selling your report

- Strategies for issuing timely reports


11. Effective audit communication

- Possible barriers to overcome in the interview

- Diffusing the difficult interview

- Do’s and don’ts of effective interviewing

- Strategies for conducting effective closing

meetings

12. Sampling

- Sampling and its effect on audit testing

- Sampling terminology and methodologies

Key learning points


1. Being equipped with the skills of assessing risks, flowcharting, designing flexibility

into the audit program, performing the audit and applying audit results to solve

business problems.

2. Communication skills associated with internal auditing:

3. Ability to write audit findings and disseminate audit recommendations.

No of participants:


Venue: WTI

84




Training Programmes for Relevant Department Officers

Selling for Non-Sales Managers

Course No. 39

Name of the

Course

Selling for Non-sales Managers

Aim To equip participants with selling techniques to yearn customers


1. understand the customers and the sales process

2. explore beliefs about selling

3. create a great first impression and professional opening

4. uncover needs and opportunities

5. practice introducing services and products

Target Group:

Public sector Relevant Department Officers in North

Western Province

Duration:

Two (3) days

Core Areas

1. Introduction to selling

2. Opening a sales discussion

3. Uncovering needs –

listening andquestioning

4. Proposing a solution

5. Personal preparation and

practice

Content

1. Introduction to selling

- Perceptions and beliefs about selling and

salesmen

- Understanding the buying and sellingcycle

- Stages of the consultative sales model


- Purpose of the discussion

- Key elements of the opening

- Practice in small groups

3. Uncovering needs – listening and questioning

- Barriers to listening and active listening

- Listening skills practice

- Type of questions, questioning funnel

- Summarizing

- Questioning skill practice


- Meeting a need

- Features and benefits

5. Personal preparation and practice

- Applying Customer Contact Model

Key learning points


1. Executing tools and techniques of selling to yearn customers


No of participants:


Venue: WTI

85




Training Programmes for Development Officers And Management Assistants

Computer Based Accounting

(New Cigas)

Course No. 40

Name of the

Course

Computer Based Accounting (New Cigas)

Aim Giving knowledge and skills to prepare Monthly Accounts Summaries

accurately using computers.


1. understand about the books related to government accounting

2. gain knowledge and understanding about cigas programmer

3. understand how to prepare monthly accounts, Bank Reconciliations,

and cheque writing using computers

Target Group:

Public sector Development Officers and Management

Assistants in North Western Province

Duration:

Five (5) days.

Core Areas

1. introduce the books

related to government

Accounting

2. obtain the information

related to Monthly Account

summaries and prepare

Monthly Account

summaries.

3. establish cigas

programmer that based on

window.

4. exercises related to

cigas programmer.

5. daily cash book and

monthly account

Summary.

6. prepare Bank

Reconciliations.

7. Write cheques using

computers.

8. connect cigas

Content

1. introduce the books related to government Accounting.

2. obtain the information related to Monthly Account

summaries and prepare Monthly Account summaries.

3. establish cigas programmer that based on window.

4. exercises related to cigars programmer.

5. daily cash book and Monthly Account Summary.

6. prepare Bank Reconciliations.

7. Write cheques using computers.

8. connect cigas programmer and pay roll programmer to

pay salaries according to SCIP method.

9. settlement of advance.

86

programmer and pay

roll programmer to pay

salaries according to

SCIP method.

9. settlement of advance.

10. combine with the chief

officer’s accounts..

10.combine with the chief officer’s accounts.

Key learning points


1. Enable to understand how to Prepare Monthly Account Summaries using

computers.

2. Give a formal knowledge about the state Accounting System.


No of participants:


Venue: WTI

87




Training Programmes for Development Officers and Management Assistants

Pay Roll

Course No. 41

Name of the

Course

Pay Roll

Aim Giving knowledge and understanding to prepare salaries accurately and

systematically using computers.


1. obtain knowledge to prepare salaries using computers.

2. have a formal knowledge on master files and transaction files.

3. understand about backup process.

Target Group:

Public sector Development Officers and Management

Assistants in North Western Province

Duration:

Five (5) days.

Core Areas

1. Getting Started Pay Roll

system.

2. Creating Master Files.

3. Creating Transaction

Files.

4. Modification of

Existing Data.

5. Over Time with Salary.

6. Salary without Cents.

7. Define EPF/ETF.

8. Preparing Pay sheet and

Pay Slips.

9. Creation of Monthly

Report.

10. Backup Process.

11. System Security.

12. Month end Process.

13. Error Handling Routine.

14. DOS for GPS.

15. Windows for GPS.

Content

1. Getting Started Pay Roll system

2. Creating Master Files.

3. Creating Transaction Files.

4. Modification of Existing Data.

5. Over Time with Salary.

6. Salary without Cents.

7. Define EPF/ETF.

8. Preparing Pay sheet and Pay Slips.

9. Creation of Monthly Report.

10. Backup Process.

11. System Security.

12. Month end Process.

88

13. Error Handling Routine.

14. DOS for GPS.

15. Windows for GPS.

Key learning points


1. Enable to understand how to Prepare Payroll using computers.

2. Give a formal knowledge about the Payroll Accounting System.


No of participants:


Venue: WTI

89




Training Programme for Members of Sri Lanka Accountants Service in the public

sector in NWP

Assets Management - Public Sector

Course No. 42

Name of the

Course

Assets Management – Public Sector

Aim To provide knowledge on the principles and practice of asset

management and reporting of public assets


1. contribute to government assets management policy, strategy,

objectives and plans of public sector non financial assets

2. participate in analysis and management process and contingency

planning of public assets.

3. understand the asset lifecycle, depreciation policy, performance risk

and valuation of assets in public

4. identify the information and usage of database for effective asset

management and update effectiveness of asset information systems

5. understand the financial implications of assets and asset management

information system for decisions of the organization

Target Group:

Public sector Accountancy Service in North Western

Province

Duration:

One (01) day.

Core Areas

1. Introduction to Asset

Management/Public

sector Assets

Management

2. Asset life cycle

3. Implementing AM Plans

Content

1. Introduction to Asset Management Public sector Assets

Management System

- What is asset management?

- Organizational context & stake holders needs

- Public sector Assets Management Policy

2. Asset life cycle

- What is Asset life cycle

- Select depreciation policy

- Valuation of Public Assets

3. Implementing AM Plans

- Valuation and proper recording

- risk management

- Value & risk informed decision making

- Providing assurance of good asset management

90

leadership, annual financial reporting

Key learning points

Skills & Competency development of Web Based Assets management system

1. Familiarize with public asset management

2. Knowledge on implementation of public asset management plan in and organization

Methodology: Interactive Lectures, Discussions, Group Exercises

No of participants:


Venue: WTI

91




Training Programme for Chief Accountants and Accountants

Public Sector Financial Reporting (Accrual Base )

Course No. 43

Name of the

Course

Public Sector Financial Reporting (Accrual Base )

Aim To provide knowledge and improve skills of usage of public sector

Accrual Base Accounting System


1. familiarize with Sri Lanka Accounting Standard (SLAS) for public

sector

2. use of public sector accounting standard as compulsory requirements

3. understand of having correct standardize accounting practices for

accrual base Accounting system

4. use approved formats in preparation of financial statements

5. maintain proper accounting ledgers and registers as good practices

relates to assets and liabilities

Target Group:

Public sector Chief Accountants and Accountants in


Duration:

Two (02) days.

Core Areas

1. Book keeping

2. Analyzing &

standardization

3. Financial Reporting

Content

1. Book keeping

- General Accepted Accounting policies, procedures &

systems

2. Analyzing & standardization

- Sri Lanka Accounting standards

3. Financial Reporting

- Government accepted Accounting standards

Key learning points

Skills & Competency development of

1. Preparation of financial statements

2. Correct assessment of assets & liabilities

3. Correct declaration of financial position

92

Methodology: Interactive Lectures and Group Exercises

No of participants:


Venue: WTI

93





Administrative Law and Commercial Law

Course No. 44

Name of the

Course Administrative Law and Commercial Law

Aim Gaining basic knowledge about the legal environment that public sector

managerial have to function


1. enhance the knowledge about the various laws relevant to the public

service delivery

Target Group:



Duration:

Two (2) days

Core Areas

1.Legal system of Sri Lanka

2.Principles of Administrative Law

3.Remedies available to individuals

4.Various Writs

5.Fundamental Rights

6.Right to Information

7.Basic Principles of Commercial Law

Content

1. Legal system of Sri Lanka

- Overview of the Legal System

- Relevant permission of the Constitution

2. Principles of Administrative Law

3. Remedies available to individuals

4. Various Writs

5. Fundamental Rights

- Individual freedom

6. Right to Information

- Right to Information Act

7. Basic Principles of Commercial Law

- Law of Contract

- Company Law


1. Legal System

2. Individual Rights

3. Legal Remedies

4. Right to Information

5. Basic Principles of Commercial Law

Methodology:

• Lectures, Discussions and Exercises

No of participants:


Venue:WTI

94





Information Communication Technology

Course No. 45

Name of the

Course Information Communication Technology for Managers

Aim Enhancing competencies of Information Communication Technology.


1. define Information Communication Technology

2. make aware on laying out techniques and formatting techniques

3. improve knowledge of Electronic Spreadsheets

4. enhance skills of preparing and presenting information visually

5. use decision making and data analyzing tools

6. identify the requirements of internet facilities, Web surfing and

communication methods

7. enhance skills of designing forms for capturing, displaying data

and creating reports

Target Group:



Duration:

Five (5) days

Core Areas

1. Introduction to ICT

2. Creating Documents

3. Lay outing and

Formatting

4. Introduction to

Spreadsheets

5. Making information

by processing data

and presenting

Visually

6. What if Questions and

Data Analysis

7. Multimedia

Presentations

8. Introduction to

Internet and

Communication

9. Introduction to

Databases

10. Queries

11. Interfaces and

Reports

Content

1. Introduction to ICT

- Information Systems

- Computer Hardware

- Computer Software

- Operating Systems

2. Creating Documents

- Introduction to Word Processing and facilities of

creating documents

3. Lay outing and Formatting

- Lay outing methods

- Paragraphs

- Picture

- Text

- Formatting methods

4. Introduction to Spreadsheets

- Creating and maintaining Spreadsheets

5. Making information by processing data and presenting

Visually

- Sorting

- Filtering

- Grouping

- Sub total

- Chart types

- Chart options

95

6. What if Questions and Data Analysis

- Pivot Tables

- Goal Seek

- Sceneries

- Data analysis tools

7. Multimedia Presentations

- Making slides

- Applying designing

- Formatting

- Transition

- Timing

- Printing

- Presenting

8. Introduction to Internet and Communication

- Popular Sites

- Search engines

- Requirements

- E-mail

- Chatting

9. Introduction to Databases

- Database Designing and Creating, building

relationships

10. Queries

- Designing queries

- Using QBE and SQL

11. Interfaces and Reports

- Designing forms

- Generating and Designing reports

Key learning points


1. Awareness on Information Communication Technology

2. Skills of creating documents

3. Ability of applying techniques for laying out and formatting

4. Being equipped with skills of preparing information and presenting information

visually

5. Awareness of requirements for internet facilities, Web surfing and communication

methods.

6. Ability to design forms for capturing, displaying data and creating reports

Methodology:

• Lectures, individual activity, discussions, practical sessions

No of participants:


Venue: WTI

96




Training Programmes for Database Operators

Database Management

Course No. 46

Name of the

Course

Database Management

Aim Enhancing competencies of database management.


1.use Microsoft Access to develop desktop databases to manage

information and timely reporting.

Target Group:

Public sector Database Operators in North Western

Province (Database Operators)

Duration:

Four (4) days

Core Areas

1. Design & Plan a Database

2. Tables & relationships

3. Data Entry and Editing

4. Queries

5. Reports

Content

1. Design & Plan a Database

2. Tables & relationships

- Modifying tables

3. Data entry and editing

- Forms

- Data entry and editing through forms

4. Queries

- Data extractions through queries

5. Reports

- Modify reports

Key learning points


1. Knowledge and skills to use Microsoft Access to develop desktop databases

2. Managing information

3. Timely reporting


presentations

No of participants:


Venue: WTI

97





Basic Computer

Course No. 47

Name of the

Course

Basic Computer

Aim Improving skills and competencies to enable the participants to design web

based applications for office requirements


1.understand the basic computer techniques

2.Operating Systems - Basic computer operations and Managing Files

Target Group:

Public Sector All Groups in North Western Province

Duration:

Five (5) days

Core Areas

1. Information Systems and

Technology

2. Operating Systems - Basic

computer operations and

Managing Files

3. Word Processing -

Creating and editing a

document

4. Word Processing -

Document formatting

5. Word Processing - Images

and Tables

6. Word Processing - mail

merge and Printing

7. Internet

8. E-mail

9. Spreadsheets – Creating,

editing and formatting

Spreadsheet

10. Spreadsheets -

Calculations

11. Spreadsheets - Data

manipulation

12. Spreadsheets – Charts,

Graphs and Printing

Content

1. Information Systems and Technology

- Understand and distinguish among mainframe

computer, minicomputer, network computer,

personal computer and laptop computer in terms of

capacity, speed, cost and typical users.

- Understand the terms intelligent and dumb terminal.

Main parts of a personal computer and its

components such as memory, processor etc.

2. Operating Systems - Basic computer operations and

Managing Files

- Switch on and shutdown, mouse operations

including click, double click and drag.

- Working with multiple windows and desktop

customizing

- Files and folders, managing files using my computer

3. Word Processing - Creating and editing a document

- First steps with word processing, adjust basic

settings, document

- Exchange, insert data, select data, copy, move,

delete, search &replace, save and open

4. Word Processing - Document formatting

- Change fonts size and types, use italics, bolding,

underlining, apply different colors to text

- Use alignment and justification options, use

hyphenation, indent, line spacing

98

13. Database Management -

Design and plan a

database.


Creating and modifying

database tables


Data entry and editing and

form interfaces


Queries


Reports and printing

18. Computer aided

presentations - Creating

and editing presentations

19. Computer aided

presentations - Formatting

and printing Presentation

- Copy the formatting from a selected piece of text,

borders and shading, bulleted and numbered list,

document template

5. Word Processing - Images and Tables

- Add an image or graphics file to a document, add

auto shapes to a document, change line colours,

change auto shape fill colours, move images or

drawn objects within a document, re-size a graphic,

create tables

6. Word Processing - mail merge and Printing

- Create a mailing list or other data file for use in a

mail merge, merge a mailing list with a letter

document or a label document

7. Internet

- Understand the concept of the Internet and some of

its main uses.

- Distinction between the Internet and the World

WideWeb(WWW), Search engines, subject

directories, portal etc.

- Internet mail systems related to other mail delivery

methods

-Printing and Bookmark

8. E-mail

- Understand the term of electronic mail and identify

the uses of e-mail.

- Sending and receiving e-mails.

- ICT equipment need to use e-mail.

9. Spreadsheets – Creating, editing and formatting

Spreadsheets

- Basic Settings, document exchange, insert data,

select data, copy, move, delete, search and replace

- Rows andcolumns, format cells,cell ranges and

spelling.

10. Spreadsheets - Calculations

- Arithmetic and Logical operations, Formulas and

Functions.

11. Spreadsheets - Data manipulation

- Sort data, pivot tables, filter records, sub totals etc.

12. Spreadsheets–Charts,Graphsand Printing

- Different types of charts and graphs from

spreadsheet figures to analyze data such as pie

charts and column charts

- Modify a chart or graph.

- Page setup, Preview and printing.

13. Database Management - Design and plan a database.

- ER Model Concept and data base design.

- Design and plan databases.

14. Database Management - Creating and modifying

database tables

- Create a table with fields and attributes, define keys,

99

navigate throughout a table, enter data in to a table.

15. Database Management - Data entry and editing and

form interfaces

- Create forms, edit and modify forms

- Layout, enter data into the database using forms and

modifying

16. Database Management - Queries

- Refine a Query, add fields to a query

17. Database Management - Reports and printing

- Preparation of reports, modify a report, create and

customize Headers and Footers, group data in a

report-totals, sub-totals etc

18. Computer aided presentations - Creating and editing

presentations

- Create a presentation, copy, move, text

- Images, copy, move, delete – slides, tools, adjust

basic settings.

19. Computer aided presentations - Formatting and printing

Presentation

- Change font type, apply italics, bold, underlining

and change cases

- Apply shadow to text, use sub-script and

superscript, apply different colours to texts, Centre

text, align text, left and right, top and bottom and

preset

- Animation, Transitions, Delivering a Presentation,

Printing etc.

Key learning points


1. Knowledge and understanding the basic computer techniques

2. Ability to make Operating Systems - Basic computer operations and Managing Files

Methodology:

Lectures, exercises, group discussions, hands on practical and take home assignments.

No of participants:

Minimum – 15, Maximum – 20

Venue: WTI

100




Training Programmers for Human Resource Development officers and Non Managerial

Officers

Power Point Presentation

Course No. 48

Name of the

Course

Power Point Presentation.

Aim Giving knowledge and skills about attractive presentation methods

using computers.


1. obtain knowledge about power point.

2. obtain knowledge on how to prepare a power point presentation.

Target Group:

Public Sector Human Resource Development officers

and Non Managerial Officers in North Western

Province.

Duration:

Two (02) days.

Core Areas

1. Introduction to

power point

2. Introduction to tool

bar

3. Power point

programme screen

4. Saving & Closing

Presentation &

Exiting Power Point

5. Creating a new

Presentation

6. Creating a blank

presentation and

presentation a

template

7. Printing presentation

8. Applying a

templates formatting

9. Slide transactions

10. Working with multi

Content

1.Introduction to power point

2.Introduction to tool bar

3.Power point programme screen

4.Saving & Closing Presentation & Exiting Power Point

5.Creating a new Presentation

6.Creating a blank presentation and presentation a template

7.Printing presentation

8.Applying a templates formatting

9.Slide transactions

10.Working with multi media

101

media

Key learning points


1.Knowledge and understanding the presentation skills

2.Ability to make Operating Systems of power point


No of participants:


Venue: WTI

102




Training Programmes for Senior and Middle Level Managers involved in planning

Artificial Intelligence & Innovative Thinking

Course No. 49

Name of the

Course Artificial Intelligence & Innovative Thinking

Aim Providing deeper insights into AI combined with a practical approach

for the benefits of the organizations.


1. provide a framework to understand the theories & basic

concepts related to Artificial Intelligence and Machine Learning

2. educate global trends in AI and innovation

3. provide knowledge and skills on practical Case study/

Experience Driven Models and Approaches used in AI

4. understand and use of data analytics, speech recognition, image

processing, deep learning platforms, robotic process automation

5. familiarize with concepts in re-engineering, innovation in

service delivery in public sector

6. give an overview on theories of innovative thinking for decision

making

7. learn and apply practical tools on improving thinking skills

8. give an opportunity for building innovative teams for getting

hand to experience on developing AI solution to existing

problems

Target Group:

Public sector Senior and Middle Level Managers

involved in planning in North Western Province

Duration:

Four (4) days

Core areas

1. Shaping the public sector

using AI

2. Innovative Thinking for

decision making

3. AI tools for social

innovation

4. Public Sector Experience

with AI

5. Re-engineering in

service delivery

6. Theory behind the AI

7. Workshop on

Building the

platform (part

01)

8. Workshop on

Content outline

1. Shaping the public sector using AI

- Introduction to AI

- Smart Government concept and AI

- Advantages and disadvantages of AI

- Global trends in AI

- Concepts and future developments in AI

2. Innovative Thinking for decision making

- Introduction to innovative Public sector

- Innovative roles in decision making

- Revolutionary, conscript/ connector/ artist

- Introduction to 3 Horizons in decision making

3. AI tools for social innovation

- Introduction of AI tools

- Sensing Environmental factors and visualization

4. Public Sector Experience with AI

103

Building the

platform

(part 02)

9. Project work

- Case studies and evaluation

5. Re-engineering in service delivery

- Introduction to process Re-engineering

- Process modeling

- Process improvement

6. Theory behind the AI

- Introduction to machine learning concepts,

- Common speech recognition programme application

- Cloud, Big data and data analysis

7. Workshop on Building the platform (part 01)

- Concept paper or Project Development Techniques,

- Practical sessions on speech, gesture,

recognition application with Google

assistance, Open CV, Bit VoiceServer,

Node-Red

8. Workshop on Building the platform (part 02)

- Practical sessions on speech, gesture, recognition

application with Google Assistance, Open CV,

BitVoice Server, Node-Red,

9. Project work

Key learning points


1. Awareness on theory and practice of Artificial Intelligence and innovative thinking.

2. Being equipped with the skills of application of AI.


No of participants:


Venue: WTI

104




Training Programmes for All Categories

Productivity Certificate Course

Course No. 50

Name of the

Course

Productivity Certificate Course

Aim Developing competency on productivity and its best practices in the public

service.


1. define the concept of productivity and its practices

2. make aware of the role of public servant in improving productivity

and quality of the service

3. gain knowledge of productivity concepts

4. share experience of applying “5S” concept for improving

productivity and quality of the service

5. improve skills of leadership and team building

Target Group:


Duration:

Ten (10) days

Core Areas

1. Definitions of Productivity

2. 5S Concept & 5S Audit

3. Quality Circle & Quality

Control Tools

4. Introduction to Green

Productivity

5. Leadership and Team

Building

6. Knowledge Management

7. Work study & Work

measurement and

Assessment(KPI)

8. 3R Concept

9. Sharing of Best Practices

Content

1. Definitions of Productivity

2. 5S Concept & 5S Audit

• Introduction to “5S”

✓ Seiri

✓ Seiton

✓ Seiso

✓ Seiketsu

✓ Shitsuke

• Application of “5S”

• Introduction to 5S Audit

3. Quality Circles & Quality Control Tools

• Introduction to Quality Circles and 7 Quality

Tools

4. Introduction to Green Productivity

5. Leadership and Team Building

105

• Leadership

• Motivation

• Social styles of leaders

• Identify several team building models

6. Knowledge Management

• Concepts of KM

• KM cycle

7. Work study & Work measurement and Assessment(KPI)

8. 3R Concept

• Introduction to 3R concepts

• Practices of 3R concepts

9. Sharing of Best Practices

Key learning points


1. Knowledge on basic and advance productivity concepts and their practices

2. Awareness of best practices on productivity


No of participants:


Venue: WTI

106





7S Concept

Course No. 51

Name of the

Course

7S Concept

Aim Improving organizations performance in terms of higher productivity ,better

quality, less accidents, clean, safe and healthier working environment.


1.define the concept of productivity

2.make aware of the productivity through workplace organization and 7S

visual management

Target Group:


Duration:

One (1) day

Core Areas

1. Workplace - Organization.

2. 5S/7S, Visual Management

Content

1. Workplace Organization

I .Introduction to Workplace Organization

II..How to Eliminate or reduce the Muda ,Mura and

Muri for the productivity improvement.

2.5S/7S, Visual Management

I. Introduction to 5S/7S ,Visual Management

II. The description of each phase of 7S

implementation

• Sort

• Set in order

• Shine

• Standardize

• Sustain or Self Discipline

• Safety

• Sprit(Team Sprit) Key learning points


1. Improves organizations performance in terms of higher productivity ,better quality,

less accidents, clean, safe and healthier working environment.

107


No of participants:


Venue: WTI

108





Knowledge Management

Course No. 52

Name of the

Course Knowledge Management

Aim Understanding the role of knowledge management in developing an

organization


1. provide an understanding of the importance of KM for all

organizations in the Knowledge Economy

2. highlight the benefits of KM in bringing about organizational

competitiveness

3. foster understanding of the APO KM Framework and

Implementation Approach

4. equip participants with methods, tools, and techniques for KM

Implementation and integration

Target Group: Public sector All Groups in North Western Province

Duration:

Two (2) days

Core Areas

1.Importance of Knowledge

Management (KM)

2.What is Knowledge

Management?

3.Basic Knowledge

Management Concepts

4.Knowledge Management

Process

5.KM Tools and Techniques

6.Examples of KM programs

Content

1.Importance of Knowledge Management (KM)

-Knowledge is power

-Knowledge in wealth creation

-Investments in Tangible and Intangible Assets

-Motivations for Knowledge Management

2.What is Knowledge Management

-Asian Productivity Organization’s KM definition

-Positioning of KM in the context of productivity and

Quality Initiatives

-Benefits of KM

3.Basic Knowledge Management Concepts

-Information and knowledge

-Dimensions of knowledge

-SECI Model: Four modes of knowledge creation

(Socialization, Externalization, Combination,

Internalization)

4.Knowledge Management Process

-Identify

109

-Create

-Store

-Share

-Apply

5.KM Tools and Techniques

-Knowledge mapping

-Knowledge harvesting

-Knowledge base/Collaboration tools

-Collaborative physical workplace

6.Examples of KM programs

Key learning point


1. Understanding importance of knowledge management.

2. Developing enhanced KM plan.


No of participants :


Venue: WTI

110




Training Programs for All Groups

Green Productivity Concept

Course No. 53

Name of the

Course Green Productivity Concept

Aim To understand important of use of green productivity concept in an

organization


1.understand green productivity (GP) concept

2. highlight the benefits of GP in bringing about organizational

competitiveness

3. implement green productivity practice in their workplace

4. familiarize with green productivity methodology

Target Group: Public Sector All Groups in North Western Province

Duration:

One (1) day

Core Areas

1.Introducton to Green

Productivity (GP)

2.Distinguishing characteristics

of Green productivity

3.Guiding Principles of GP

4.Green productivity framework

5.Green productivity tools and

techniques

6.Green productivity

methodology

Content

1.Introducton to Green Productivity (GP)

- What is Green Productivity

- Green Productivity definition and concept

- triple focus of Green Productivity

2.Distinguishing characteristics of Green productivity

- Integrated people-based approach

- Productivity Improvement

- Information-driven improvement

- Environmental Compliance

3.Guiding Principles of GP

- integrated strategy

- ecological principles

- productivity principles

4.Green productivity framework

- a set of tools used to rationalize the input-throughput-

output focus

- a set of defined sustainable practices that will guide

the practitioner in the integration of Green

Productivity

111

5.Green productivity tools and techniques

- process flow chart

- Eco map

- energy balance

- material balance

- Pareto charts

- control charts

- good housekeeping

- 3R concept

- energy conservation

- effluent pollution controls

- solid waste management

- green purchasing

6.Green productivity methodology

- getting started

- generation, evaluation, prioritization of green

productivity options

- implementation of GP options

- monitoring and review

- sustaining green productivity

Key learning point


1.Understanding importance of green productivity

2.Developing enhanced KM plan.




Venue: WTI

112





Lean Productivity Concept

Course No. 54

Name of the

Course

Lean Productivity Concept

Aim Identifying and eliminating non value –added activities through continuous

improvement by flowing the product at the pull of the customer in pursuit of

perfection


1. understand the concept of Lean

2. identify all the tools and techniques of Lean

3. understand the benefits of Lean

4. learning how to apply Lean tools for flexible organization

Target Group:


Duration:

One (1) day

Core Areas

1. Why word Lean?

2. The Vicious Cycle of

waste

3. The benefits of waste

elimination

4. Lean’s Learning building

block

5. The Lean Tools and

Techniques

Content

1. Why word Lean?

- Introduction to Lean

2. The Vicious Cycle of waste

- Waste defined

- Focus on the 3M s

- 7 types of waste

3. The benefits of waste elimination

- Tact Time

- Cycle Time

- Lead Time

6. Lean’s Learning building block

- Introduction to Lean’s Learning building

block

4. The Lean Tools and Techniques

- Value Stream Mapping(VSM)

- Just- in-Time(JIT)

- Total Productive Maintenance)TPM)

- 5S House Keeping /Visual controls

- Pull/ Kanban

- Set-up Time Reduction(SMED) (Single-

113

Minute Exchange of Dies)

- Kaizen

- Mistake Proofing ( Poka Yoke) Key learning points


1.Learning how to delivery of the high quality products and service (as defined by your

customer) in right amount at the right time /at the first time while minimizing waste and

being open to change


No of participants:


Venue: WTI

114




Training Programmes for Senior Level Officers

Public Speaking Techniques

Course No. 55

Name of the

Course

Public Speaking Techniques

Aim To equip participants with necessary tips and skills to deliver effective

public speeches.


1. develop public speaking confidence in front of an audience

2. deliver speeches with better style

3. design presentations/speeches with clarity and purpose

4. understand the effectiveness of verbal and non-verbal communication

5. overcome stage fright and nervousness

Target Group:

Public Sector Senior Level Officers in North Western

Province

Duration:

One (1) day

Core Areas

1. Types of Presentation

2. Ingredients of an Impressive

Speech

3. Organization of a Speech

4. Style of Delivery

5. Overcoming Stage Fright and

Nervousness

Content

1. Types of Presentation

- Purpose and objectives of a presentation

- Techniques in drafting presentations

- Differentiating types of presentations

2. Ingredients of an Impressive Speech

- Support materials

- Rhetorical techniques

- Stories and personal experiences

- Analyzing speeches

3. Organization of a Speech

- Power of opening

- Making presentation memorable

- Structuring presentation for easy retrieving

- Making presentation go smoothly

4. Style of Delivery

- Body language

- Platform manners

- Vocal variety

- Pause with authority

- Spontaneous speaking

- Facing audience

5. Overcoming Stage Fright and Nervousness

- Sign and symptoms of fear

- Fighting fear and nervousness

115

Key learning points


1. Awareness in type of presentations.

2. Knowledge of components of public speaking.

3. Ability to organize and deliver effective public speech.

4. Knowledge on tackling stage fright.


No of participants:


Venue: WTI

116





Effective Communication

Course No. 56

Name of the

Course


Aim To enable participants to communicate clearly with impact


1. recognize different styles of communication and how to improve

understanding and build rapport with others.

2. reflect on different methods of communication and decide the most

suitable method.

3. understand the significance of body language and voice tone in

effective communication.

4. communicate messages in an effective and engaging way.

Target Group:

Public Sector Middle Level Managers in North

Western Province

Duration:

Two (2) days

Core Areas

1. Forms and

methods of

communication

2. Communication

styles

3. Non-verbal

communication

Content

1. Forms and methods of communication

- One-way versus two-way communication

- Process of communication

- Breakdown of communication

- Different communication methods and their effectiveness

2. Communication styles

- Perceptions and filters

- Appreciating different communication styles

- Identifying our own communication style and preference

- Adjusting to other styles

3. Non-verbal communication

- Voice tone and projection

- First impressions and building rapport

- Body language

- Active listening

4. Action planning and reflection

Review of learning

Key learning points

1. Skills & Competency Development

2. Awareness in forms and methods of communication.

3. Knowledge of Communication styles.

117

4. Ability to appreciate the role played by non-verbal communication.

Methodology: Interactive Lectures, group activities and presentations

No of participants:


Venue: WTI

118




Training Programmes for Officers in Agriculture and Education Sectors

Training of Trainers

Course No. 57

Name of the

Course Training of Trainers

Aim To develop competency of participants in designing, developing and conducting

training programme.


1. identify key words and ideas that define the terms “learning” and

“training”

2. prepare and conduct a simple training needs analysis

3. identify issues and challenges in conducting a needs analysis in Sri

Lanka Public Service

4. define and describe the 4 levels of Training Evaluation

5. explain how adults prefer to learn and discuss how these

preferences impact the delivery of learning

6. identify convenience to use activities and energizers to increase

learner engagement, motivation and attention during the lecture

7. prepare and conduct a participative and interactive short training

session

8. practice skills to lead groups in discussion and learning activities

9. review programme design and evaluate learning approaches and

processes demonstrated.

Target Group:

Public sector Officers in Agriculture and Education

Sectors in North Western Province

Duration:

Five (5) days

119

Core Areas

1. Opening Activities –

Getting to know each

other

2. Introduction to the

Programme and TOT

3. Training Needs Analysis

4. From Training to Results

- An Overview of

Training Evaluation

5. Training Design

6. Incorporating More

Participative Methods in

Learning

7. Participant’s Training

Session and Peer Debrief

8. Trainer Interventions for

Effective Session

Management

9. Closing Ceremony

Content

1. Opening Activities – Getting to know each other

2. Introduction to the Programme and TOT

- Defining Learning and Training

- The Training Cycle

- Training as Human Resource Function

- The Roles, Responsibilities and Competencies of

Trainers

3. Training Needs Analysis

- What is training need and need analysis?

- The way of conducting TNA

- Methodology applied for data collection

- Challenges and Issues of implementing needs

analysis

4. From Training to Results - An Overview of Training

Evaluation

- Introduction to evaluation

- Types of evaluation

- Kirkpatrick Model

- Implementing Training Evaluation

- Challenges and Issues of implementing training

evaluation

5. Training Design

- Factors for Effective Programme Design

- Setting Effective Learning Objectives

- Learning Exchange – Learning Theories, Principles

and Mode

6. Incorporating more participative methods in learning

- Towards more participative methods in learning

- Instructions and process briefing for training practice

sessions

7. Participants’trainingsession and peer debriefs

- Conduct participants’ individual presentations

- Evaluate each presentation – peer evaluation and

trainer evaluation

- Reviewing process

8. Trainer Interventions for effective session management

- Communication challenges faced by trainers

- Consolidating insights and action planning

- Programme training evaluations (practical)

9. Closing ceremony

Key learning points


1. Prepare and conduct a simple training needs analysis

2. Design a training session using principles of adult learning

120

3. Incorporate learner centered activities to enhance a training session

4. Deliver a participative and interactive training sessions

5. Evaluate and propose suggestions to improve training sessions

Methodology:

Check in process/hello activity, setting learning questions, pairing up,

process puzzle activity, large group role play, group discussion, matching

quiz, training process analysis discussion, gallery walk (grouped and

freestyle), interactive lecture (fill in the blanks), picture connection.

No of participants:


Venue: WTI

121




Training Programmes for All Groups without PL

Customer Care

Course No. 58

Name of the

Course

Customer Care

Aim To develop the participants’ skills and behaviours to offer exceptional

customer care.


1. adopt consistent, professional style when speaking with

customers

2. develop skills in engaging with customers and handling their

enquiries effectively

3. listen effectively, asked questions and summarised to respond

fully to a customer request

4. identify ways they can add value to customer relationships and

exceed expectations

Target Group:

Public sector All groups without PL in North Western

Province

Duration:

Three (2) days

Core Areas

1. Defining Customer

Service

2. Handling customer

enquiries

3. Establishing customer

needs and responding to

requests

4. Handling work based

customer requests

5. Service recovery

6. Complaint handling

practice

7. Building customer

relationships

Content

1. Defining Customer Service

- What does great service look like and feel

like?

- Sharing our own experiences of good and

bad service

- Responsibility for customer service

- Stepping into your customers’ shoes

2. Handling customer enquiries

- Customer contact model and service

standards

- Creating lasting first impressions

- Building and maintaining rapport

- Using positive language and tone of voice

3. Establishing customer needs and responding to

requests

- Questioning

- Active listening – including taking notes

- Summarising

4. Handling work based customer requests

- Identifying challenging customer requests

- Responding to challenging customer requests

assertively

122

5. Service recovery

- Turning disappointment into delight

- Identifying the nature of customer complaints

- Responding to customer complaints

- Introducing colleagues to resolve customer

service issue

6. Complaint handling practice

- Practise brief

- Practise sessions

7. Building customer relationships

- Relationship triangle – trust and loyalty

- What differentiates us from our competitors?

- Identifying ways to add value and exceed

customer expectations

Key learning points


1. Knowledge on customer care and customer behavior.

2. Being equipped with the skills to handle issues of customers in the organization.

Methodology: Interactive lectures, role plays, group activities, discussions and

presentations

No of participants:


Venue: WTI

123





Public Speaking & Presentation Skills

Course No. 59

Name of the

Course

Public Speaking & Presentation Skills

Aim To equip participants with necessary tips and skills to deliver effective

public speeches.


1. improve public speaking confidence in front of an audience

2. delivering stylish speeches

3. design presentations/speeches with clarity and purposeful

4. understand the effectiveness of verbal and non-verbal

communication

5. overcome stage fright and nervousness

Target Group:


Duration:

Two (2) days

Core Areas

1. Types of presentation

2. Ingredients of an impressive

speech

3. Organize a speech

4. Style of delivery

5. Overcoming stage fright and

nervousness

Content

1. Types of presentation

- Purpose and objective of a presentation

- Techniques in drafting presentations

- Differentiating types of presentation

2. Ingredients of an impressive speech

- Support materials

- Rhetorical techniques

- Stories and personal experiences

- Analyzing speeches

3. Organization of a speech

- Power of opening

- Making presentation memorable

- Structuring presentation for easy retrieving

- Making presentation go smoothly

4. Style of delivery

- Body language

- Platform manners

- Vocal variety

- Pause with authority

- Spontaneous speaking

- Speakers’ body language

- Facing audience

5. Overcoming stage fright and nervousness

- Sign and symptoms of fear

- Fighting fear and nervousness

124

Key learning points


1. Awareness on various type of presentations.

2. Knowledge on components of public speaking.

3. Knowledge to organize and deliver effective public speeches.

4. Ability to tackle stage fright.


No of participants:


Venue: WTI

125





Building Positive Attitudes

Course No. 60

Name of the

Course Building Positive Attitudes

Aim Enabling participants to understand attitudes formation and the role, attitudes

play in shaping the behaviour of an individual.


1. understand the process of formation of attitudes.

2. identify characteristics of successful people.

3. control own attitudes.

4. deal with negative attitudes.

Target Group:


Duration:

Two (2) days

Core Areas

1. Attitudes - what, why, and

how

2. What does it take to be

successful in life?

3. Happiness research

4. How to have a positive

impact on negative people

5. How to minimize the

impact of negative people?

Content

1. Attitudes - what, why, and how

- Looking at the negatives and the positives

2. What does it take to be successful in life?

- The Attitude Virus Video

- 04 typical phases of attitude at work


- 05 truths about attitudes

- 10 positive attitude principles

4. How to have a positive impact on negative people

5. How to minimize the impact of negative people?

- Giving praise and recognition to others

- Summary and personal action plans

Key learning points


1. Learning of the role of attitudes in molding peoples’ personality.


No of participants:


Venue: WTI

126




Training Programmes for Non Managerial Staffs

Environmental Management

Course No. 61

Name of the

Course Environmental Management

Aim Upgrading knowledge and understanding on environmental

management and sustainable development and their practices


1. understand the importance of environmental concerns in

development

2. identify environmental issues at global, national, regional and rural

levels

3. identify policies, legal measures, strategies and actions towards

Sustainable Development

4. initiate local and sectoral priorities for implementing 2030 agenda

for sustainable development

5. implement green practices to make organizations green

6. improve knowledge on approaches for disaster risk management

7. improve knowledge and skills to cope with sectoral issues of

climate change

Target Group:


Western Province

Duration:

One (1) day

Core Areas

1. Environmental trends,

realities in global,

national and local

context

2. Overview of

environmental

management and

sustainable development

3. Environmental laws

regulation and

applications for natural

resource protection

4. Designs for

sustainability

(Sustainable

Consumption and

Production)

5. Solid Waste

Management

6. Environmental Impact

Content

1. Environmental trends, realities in global, national,

regional and rural context

- Global, national, regional and rural issues

- Theme of discussion ‘Can we create a sustainable

society?’

2. Overview of environmental management and


- To be vigilant on environment

- Environmental management concepts, approaches

and strategies

- Concepts of sustainable development

- Sustainable development goals

3. Environmental laws, regulations and applications for

natural resource protection

- Pollution Control-Environmental Protection

License-[EPL]

- Public Nuisance Law

- Tree cutting, sand mining and land acquisition

- Protected Areas

- Human –elephant context

127

Assessment Process and

Strategic Environmental

Assessment

7. How to make an

organization Green and

Sustainable

- Solid Waste Management Circulars

4. Designing for sustainability (Sustainable Consumption

and Production)

- Overview of Sustainable Consumption and

Production

- Tools for sustainability

5. Solid Waste Management

- Identifying solid waste

- Waste management principles

- Waste management strategies, methods and best

practices

- E waste management

6. Environmental Impact Assessment Process and

Strategic Environmental Assessment

- What is EIA/IEE?

- EIA Process in Sri Lanka

- EIA & Development Projects

- What is SEA?

7. How to make an organization Green and Sustainable?

- Green Productivity

- Zero waste concepts

- Alternative Energy sources

- Water Conservation

- Protecting the biodiversity

Key learning points


1. Ability to define environmental management

2. Understanding sustainable development

3. Being equipped with skills for greening organization/productivity

4. Awareness on environment and environmental management.

Methodology: Interactive lectures, group activities, video display, discussions,

presentations and interactive lectures.

No of participants:


Venue: WTI

128




Training Programmes for Officers working in Local Government Authorities

Solid Waste Management

Course No. 62

Name of the

Course Solid Waste Management

Aim Upgrading knowledge and understanding on solid waste management

and its practices


1. upgrade knowledge and understanding on advanced project

planning techniques of Solid Waste Management

2. improve knowledge on project management practices

3. acquire knowledge on Results Based Monitoring and Evaluation

Target Group:

Public sector Officers working in Local Government

Authorities in North Western Province

Duration:

Four (4) days

Core Areas

1. Introduction to waste

management

2. Sustainable

development from a

global perspective

3. SWM Policies,

Legislation and

Implementation in Sri

Lanka

4. Institutional framework

for waste management

5. Waste generation,

separation and

collection

6. Waste disposal and

disposal systems in Sri

Lanka

7. Environmental and

human health hazards

8. Integrated Solid Waste

Management System

9. Current waste

management practices

in Sri Lanka

10. Issues related to waste

management in local

authorities

11. Public participation in

Content

1. Introduction to waste management

- Definitions to waste management

- Types of wastes

2. Sustainable development from a global perspective

- Sustainable development

- Environment and waste management

3. SWM Policies, Legislation and Implementation in Sri

Lanka

- Waste management policies

- Rules and regulations for SWM

- Implementation of policies & legislation

4. Institutional framework for waste management

- Institutional support in Sri Lanka

- The rolesand responsibilities of the institutes

- Institutional coordination

5. Waste generation, separation and collection

- Waste generation

- Waste separation

- Waste collection process

- Waste transfer and transportation

6. Waste disposal and disposal systems in Sri Lanka

- Waste disposal methods

- Disposal systems in Sri Lanka

- Present SWM practices - videos

7. Environmental and human health hazards

- Environmental and human health hazards due to

mismanagement of solid waste

8. Integrated Solid Waste Management System

129

waste management

12. Landfill Siting and

Groundwater

Protection at landfill

sites

13. Waste recycling

14. Waste water treatment

15. Waste management

planning

16. Strategic planning for

waste management

17. Preparation of waste

management plan for a

local government

authorities

- Impact of waste

- Minimizing health impact

9. Current waste management practices in Sri Lanka

- Identify ISWM system

- ISWM process

10. Public participation in waste management

- Need of public participation

- Responsibilities of the public in WM

- Benefits of public participation

11. Landfill Sitting and Ground water Protection at landfill

sites

- Landfill siting

- Ground water protection at landfill sites

12. Waste recycling and Waste water treatment

- Glass, metal, paper, polythene recycling and

composting

- Practical experience

- Waste water treatment process

- Treatment practices

- Recycling plants

- Water treatment plants

13. Waste management planning/Strategic planning for

waste management

- Planning process

- Components to be considered

- Vision, Mission, Objectives of the ISWM system

- Strategies in waste management institutions

14. Preparation of a waste management plan at local

government level

- Practical work on preparation of a waste

management plan

Key learning points


1. Ability to manage household waste.

2. Competency on waste management.

3. Understanding different types of wastes and management techniques.

4. Awareness on different waste management practices.


presentations

No of participants:


Venue: WTI

130





Drug Prevention and Counselling Program.

Course No. 63

Name of the

Course

Drug Prevention and Counselling Program.

Aim Enabling participants to understand is use of drugs its Consequences

and the significant of the role of Counselling.


1. to understand the harmfulness of narcotic drugs. The addicted

behavior of dangerous drugs.

2. to develop the suitable strategies and adopt them to implement

successful prevention education and counselling programs in order

to communicate all the target groups so effectively.

Target Group:

Public sector All Groups in North Western Province.

Duration:

One (1) day.

Core Areas

1. Defining dangerous

drugs.

2. Identifying the issues

related to the drug uses.

3. Drug Preventive and

Counseling.

Content

1. Defining dangerous drugs.

- Introduction of Dangerous drugs.

2. Identifying the issues related to the drug uses.

- The misuse of drugs.

3. Drug Preventive and Counseling

- The drug need arising for drugs prevention.

- Industrial strategies used to attract people for the

use of drugs.

- The effect on media.

- Counselling for drug addicts.

- Treatment methods for drugs counselling.

- Attitude change and personality development.

- Physical and mental effects of drug addiction.

Key learning points


1. How to develop one’s personality away from using dangerous drugs.

2. To empower the community leaders to educate several public continuously on Drug

prevention.

131


No of participants:


Venue: WTI

132




Training Programmes for Relevant Officers

Drug Prevention and Counselling Program. (TOT)

Course No. 64

Name of the

Course

Drug Prevention and Counselling Program.(TOT)

Aim Enabling participants to understand misuse of drugs its Consequences



1. train and groom a core group of government officers to educate

and convince rural community on drugs prevention and

counselling

2. understand the harmfulness of narcotic drugs the addicted

behavior of dangerous drugs.

3. 3. develop the suitable strategies and adopt them to implement

successful prevention education and counselling programs in

order to communicate all the target groups so effectively.

Target Group:

Public sector Relevant Officers in North Western

Province.

Duration:

One (2) days.

Core Areas

1.Defining dangerous drugs.

2.Identifying the issues

related to the drug uses

3.Drug Preventive and

Counselling.

Content

1.Defining dangerous drugs




2. Identifying the issues related to the drug uses

Industrial strategies used to attract people for the use of

drugs.


3 Drug Preventive and Counselling.

- Identifying the issues related to the drug use



133



Key learning points




prevention.


No of participants:

Minimum – 25 Maximum – 40

Venue: WTI

134




Training Programmes for Interested Officers

Handling and Maintaining Fire Excavating equipment

Course No. 65

Name of the

Course

Handling and Maintaining Fire Excavating equipment

Aim Enabling participants to operate and maintain fire extinguishers

accurately.


1. gain knowledge about fire extinguishers.

2. understand how to act in an emergency fire.

3. understand the installation of fire extinguishers.

Target Group:

Public sector Interested Officers in North Western

Province.

Duration:

One (1) day

Core Areas

1. Structure of fire.

2. Classification of fire.

3. Factors to be used at a

fire.

4. How to behave at an

emergency fire.

5. Fire extinguishers and

their classification.

6. Installation of fire

extinguishers in a

building.

Content

1. Structure of fire

2. Classification of fire

3. Factors to be used at a fire

4. How to behave at an emergency fire

5. Fire extinguishers and their classification

6. Installation of fire extinguishers in a building

Key learning point


1. How does an emergency fire occur

2. The way to act in an emergency fire to minimize the harm.


No of participants: Venue:WTI

135


136





Customer Care

Course No. 66

Name of the

Course

Customer Care

Aim Developing the participants’ skills and behaviours to offer exceptional

customer care.


1. adopt consistent, professional style when speaking with customers


inquiries effectively

3. listen effectively, asked questions and summarised to respond fully

to a customer request

4. identify ways of adding value to customer relationships and exceed

expectations

Target Group:


Duration:

Three (3) days

Core Areas


Service

2.Service recovery

3.Complaint

4.Building customer

relationships

Content


- What does great service look like and feel

like?

- Sharing our own experiences of good and

bad service


- Stepping into your customers’ shoes

2.Handling customer enquiries


standards




3.Establishing customer needs and responding to requests

- Questioning


- Summarising

4.Service recovery





service issue

137

5.Building customer relationships

- Relationship triangle – trust and loyalty

- What differentiates us from our competitors?



Key learning points


1. Knowledge on customer care and customer behavior.

Methodology: Interactive lectures, role plays, group activities, discussions and

presentations

No of participants:


Venue: WTI

138





Safety Driving and Vehicle Maintenance

Course No. 67

Name of the

Course

Safety Driving and Vehicle Maintenance

Aim Enabling participants to operate and maintain vehicles efficiently.


1. understand the responsibilities of a driver

2. gain knowledge on organizational and financial regulations

concerning drivers of the public service

3. enhance skills on techniques of running a vehicle

4. gain knowledge on mechanical operations of a vehicle

Target Group:


Duration:

Two (2) days

Core Areas

1. Responsibilities of a

driver in the public

service

2. Organizational and

financial regulations

concerning drivers of the

public service

3. Introduction to legal

measures concerning

vehicles

4. Techniques of running a

vehicle

5. Mechanical operations

of a vehicle

Content

1. Responsibilities of a driver in the public service

- Role of a driver

- Ethics of a driver

- Basics that every driver should know

- Books and documents to be maintain by a driver

2. Organizational and financial regulations concerning

drivers of the public service

- Basic maintenance

- Fuel consumptions

- Vehicle repair (according to public

administration circular 41/90)

- Provisions regarding office times, working days

and leaves

- Provisions regarding appointments and

qualifications

- Provisions regarding duties within the island

- Maintenance of vehicle inventory, taking over,

and handing over

3. Introduction to legal measures concerning vehicles

- Motor vehicle acts regarding driving

- Traffic laws and road signals

139

- Acting in an accident

4. Techniques of running a vehicle

- Present status of running vehicles on roads

- Driving discipline

- Regulatory measures and control mechanisms of

a vehicle

- Identifying defects of a vehicle and maintenance

5. Mechanical operations of a vehicle

- Spark or ignition of an engine

- Working cycle

- Compression

- Expansion

- Combustion process

- Cooling system

- Lubricants

- Air cleaners

- Diesel fuel system

Key learning points


1.Knowledge of acts and laws on running vehicles

2.Being equipped with techniques of running and maintenance of vehicles

3.Knowledge of the control mechanism of a vehicle

Methodology: Interactive Lectures, group activities, discussions and presentations

No of participants:


Venue: WTI

140





Occupational Safety and Health

Course No. 68

Name of the

Course

Occupational Safety and Health

Aim Enabling participants to appreciate the significance of occupational

health and safety related issues.


1. Understand the importance of occupational health and safety to

prevent accidents

2. Understand the importance of commitment to occupational

health and safety

3. identify a number of occupational hazards and some works

generally associated with those hazards

4. discuss the range of hazards in their own workplaces

Target Group:


Duration:

Two (2) days

Core Areas

1. Introduction to

occupational safety

and health

2. Extent of the

problems worldwide

3. The range of hazards

4. The importance of

management

commitment

5. Importance of

training

6. Role as the health

and safety

representatives

Content

1. Introduction to occupational safety and health

- What is occupational health and safety?

- Poor working conditions affect worker’s health

and safety

- Why occupational health and safety important?

- Costs of occupational injury/disease

- Health and safety programmes

2. Extent of the problems worldwide

- Accidents - identifying the cause of accidents

- Diseases - identifying the cause of occupational

disease

3. The range of hazards

- Chemical hazards

- Physical hazards

- Biological hazards

- Psychological hazards resulting from stress and

tension

- Hazards associated with non-application of

ergonomic principles

4. The importance of commitment

- Strong commitment

- Strong worker involvement

- Effective communication

5. Importance of training

http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#I. Introduction

http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#II. Extent of the problem worldwide


http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#III. The range of hazards

http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#IV. Importance of management commitment


http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#I. Introduction


http://training.itcilo.it/actrav_cdrom2/en/osh/intro/introduc.htm#III. The range of hazards


141

- Benefits of training

- Assessing work environment

6. Role as the health and safety representatives

- preventing workers from being exposed to

occupational hazards

- Communicating with management and unions

- Using variety of sources of information for

potential and existing hazards in the work place

Key learning points


1. Ability to identify critical aspects of occupational health and safety

2. Understand the importance of occupational health and safety




Venue: WTI

142





Tamil Language

Course No. 69

Name of the

Course

Tamil Language

Aim


1. gain a competency knowledge on Tamil language

Target Group:


Duration:

50 Hrs

Core Areas

Content

Key learning points





Venue: WTI

143




Training Programmes for Relevant Officers

Official Language Programme - Tamil Level II, Tamil Level III and English

Course No. 70

Name of the

Course

Official Language Programme – Tamil Level II, Tamil Level III,

English

Aim


1. Competency knowledge on relevant language

Target Group:

Public sector Relevant Officers in North Western

Province

Duration:

Tamil level II – 200 Hrs

Tamil level III – 150 Hrs

English – 100 Hrs

Core Areas

Content

Key learning points





Venue: WTI

144

Language Training Programmes for 2019

Serial

No.

Course

Proposed

Programmes

Expenditure

Target

Group

No. of

Participants

01

Tamil

Level II

02

320,000

Relevant

Officers

According

to 1/2014

Circular

120

02

Tamil

Level III

02

210,000

Relevant

Officers

According

to 1/2014

Circular

120

03

Tamil 50

Hours

02

70,000

Relevant

Officers

According

to 1/2014

Circular

80

04

English

01

80,000

All

40

Total

07

680,000

360

145





Induction Training

Course No. 71

Name of the

Course

Induction Training

Aim Giving knowledge, skills and attitudes for a more effective and

productive public service for newly recruited officers to the public

service.


1.understand about duties and responsibilities of the public service

2.gain knowledge about constitutions ,office management and

document management

3.have a basic understanding about e-code and financial regulations

Target Group:


Duration:

Three (3) days

Core Areas

1. Duties and responsibilities of the public servants

2. Constitutions 3. Office Management 4. Office systems and human

relations 5. Document Management 6. 1,11,111,1v,v,v1 Chapters

of e- code 7. Financial Regulations 8. Procurement Procedure 9. Volume 11 of e-code 10. Positive Thinking 11. Alleviation of bribery and

corruption 12. Productivity and using

productivity concepts 13. Sustainable development

and environment management

Content

1.Duties and responsibilities of the public servants

2.Constitutions

3.Office Management

4.Office systems and human relations

5.Document Management

6.1,11,111,1v,v,v1 Chapters of e- code

7.Financial Regulations

8.Procurement Procedure

9.Volume 11 of e-code

10.Positive Thinking

11.Alleviation of bribery and corruption

12.Produtivity and using productivity concepts

13.Sustainable development and environment management

Key learning points


1.Knowledge on the constitution and office management

2.Understanding about E-code and financial regulations




Venue: WTI

146





Introduction to Yoga Concept

Course No. 72

Name of the

Course

Introduction to Yoga Concept

Aim

Objectives

Target Group:


Duration:

One (01) day.

Core Areas

Content

Key learning points





Venue: WTI

147




Training Programmes for Human Resources Development Officers

Experience Sharing Field Visit

Course No. 73

Name of the

Course

Experience Sharing Field Visit

Aim

Objectives

Target Group:

Public sector Human Resources Development

Officers in North Western Province

Duration:

One (02) day.

Core Areas

Content

Key learning points





Venue: WTI

148




Training Programme for Middle Level Managers

Immerging Leaders

Course No. 74

Name of the

Course

Immerging Leaders

Aim To build a strong protective leadership in order to establish an efficient

and qualitative provincial public service


1. prepare development plans that are suitable for the changing

economy by excelling the out dated strategies

2. Develop knowledge, skills and attitudes related to the field

3. Build a strong prospective leadership

Target Group:

Public Sector Middle Level Leadership

(Administrative Service, Planning Service, Education

Administrative service, Accountancy Service,

Engineering Service, Medical Service, Lawyers) in

the North Western province.

Duration:

Two (02) day.

Core Areas

1. The needs of a

practical programme

for sustainability and

poverty eradication

2. powerful Sri Lanka

Economic Policy

3. sustainable

development goals

Content

1.The needs of a practical programme for sustainability and

poverty eradication

- practical programme for sustainability and poverty

eradication

- progressive eradication of poverty to reach


2. powerful Sri Lanka Economic Policy

- The challenges we should overcome to have a solid

foundation for accelerated development concurrent

with the need of modern world

3. sustainable development goals

- Timely dialogues on sustainable development goals

- Relationship between sustainable development goals

and environment


and economic development


and social development (Forum Dialogues)

149

- Corresponding sustainable development Goals with

Development Plans in the North Western Province(practical

activities)

Key learning points


1. Understanding the actions to be taken to eradicate poverty in North Western Province

Corresponding the sustainable Development Goals into Development plans in NWP


No of participants:


Venue: Auditorium

150





Drug Prevention Program

Course No. 75

Name of the

Course

Drug Prevention Program

Aim Enabling participants to understand the use of drugs, its Consequences



1. understand the harmfulness of narcotic drugs.

2. the addicted behavior of dangerous drugs.

3. develop the suitable strategies and adopt them to implement

successful prevention education and counselling programs in

order to communicate all the target groups so effectively.

Target Group:


Duration:

One (1/2) day.

Core Areas

1. Defining dangerous

drugs.

2. Identifying the issues

related to the drug uses.

3. Drug Preventive and

Counseling.

Content

1. Defining dangerous drugs.


2. Identifying the issues related to the drug uses.


3. Drug Preventive and Counselling.


- Industrial strategies used to attract people for the use of

drugs.





151


Key learning points




prevention.


No of participants:


Venue: Auditorium

152




Training Programmers for All Groups

Training Programme on Entertainment and Relaxation

Course No. 76

Name of the

Course

Training Programme on Entertainment and Relaxation

Aim


Target Group:


Duration:

½ day.

Core Areas

Content

Key learning points



No of participants:


Venue: Auditorium

153





Mindfulness

Course No. 77

Name of the

Course

Mindfulness

Aim


Target Group:


Duration:

One (1/2) day.

Core Areas

Content

Key learning points



No of participants:


Venue: Auditorium

154




Training Programme for All Groups

Experience Sharing

Course No. 78

Name of the

Course

Experience Sharing

Aim

Objectives

Target Group:


Duration:

1/2 day.

Core Areas

Content

Key learning points



No of participants:


Venue: Auditorium

155




Training Programs for All Groups

Prevention of Non Communicable Diseases

Course No. 79

Name of the

Course Prevention of Non Communicable Diseases

Aim To increase awareness on non-communicable diseases and preventive

measures


1.identify risk factors of Non Communicable Diseases

2.understand importance of diet and lifestyle factors in preventing Non

Communicable Diseases

Target Group: Public sector All Groups in North Western Province

Duration:

1/2 day

Core Areas

1. Introduction to Non

Communicable Diseases

2. Risk factors

3. Health impacts of different

food groups

4. Components of healthy diet

5. Lifestyle risk factors

Content

1.Introduction to Non Communicable Diseases

- Difference between communicable and non-

communicable diseases

- prevalence of Non Communicable Diseases

- types of non-communicable diseases

2.Risk factors

- dietary habits

- occupation

- sedentary lifestyle

- importance of exercises

- smoking and alcoholism

- BMI (Body Mass Index)

- stress

3.Health impacts of different food groups

- Junk foods

- fast foods

- fatty foods

- sugar and confectionaries

- process foods

156

4.Components of healthy diet

- balance diet

- energy balance

- groups of nutrients

- role of dietary fiber

- antioxidants

Key learning point


1.Understanding risk and causes of Non Communicable Diseases

2.Identifying role of foods and life factors in preventing Non Communicable Diseases




Venue: Auditorium

157





Training Programme Organized on Special Request

Course No. 80

Name of the

Course

Training Programme Organized on Special Request

Aim


Target Group:


Duration:

Core Areas

Content

Key learning points



No of participants:

Venue:

158




Training Programme for Officers of the Council Secretariat

Hanzard Report Preparation

Course No. 81

Name of the

Course

Hanzard Report Preparation.

Aim Enable to learn about the modern technology related to preparation of

Hanzard Reports.


1. obtain knowledge about the conservation of soft copies of Hanzard

reports.

2. improve writing skills needed to prepare Hanzard Reports.

Target Group: Officers of the Counsel Secretariat. Duration: Two (02) days.

Core Areas

1. Conservation of

Hanzard soft copies

(CD / DVD)

2. Sound operating.

3. Improve writing skills

related to preparing

Hanzard Reports.

4. Refer enactments, rules

and regulations

correctly within the

Provincial Council

System.

5. Compilation of

statutes.

Content

1. Conservation of Hanzard soft copies (CD / DVD).

2. Sound operating.

3. Improve writing skills related to preparing Hanzard

Reports.

4. Refer enactments, rules and regulations correctly within

the Provincial Council System.

5. Compilation of statutes.

Key learning points


1. Knowledge on the modern technology needed for preparation of Hanzard Reports.

2. Improve the writing skills to prepare Hanzard Reports.

Methodology: Interactive Lectures, Group Activities, Discussions and Presentations

No of participants: Venue: WTI

159

Minimum – 20 Maximum -25




Training Programme for Technical Officers

Residential Training Program for Surveying and Leveling.

Course No. 82

Name of the

Course

Residential Training Program for Surveying and Leveling

Aim Give necessary assistance to technical services officers to discharge

their duties in accordance with their service needs.


1. obtain knowledge on surveying and leveling.

2. obtain knowledge on water management.

3. obtain knowledge on contract management.

4. obtain knowledge on construction quality control.

Target Group:

Technical Service Officers attached to North Western

Provincial Council (Local Government Department,

Engineering Department, Department of Provincial

Road Development)

Duration:

Seven (07) days.

Core Areas

1. Surveying and leveling.

2. Water management.

3. Contract Management.

4. Construction Quality

Control.

Content

1. Surveying and leveling.

2. Water management.

3. Contract Management.

4. Construction Quality Control.

Key learning points

Skills & competency development

1. Give necessary skills related to the field.


160

No of participants:


Venue: WTI




Training Programme for Assessors and Tax Officers

Property Valuation

Course No. 83

Name of the

Course

Property Valuation

Aim Make aware on property Assessment for discharging duties


1. Identify property Assessment Methodology

2. Gain knowledge about professional ethics

Target Group:

Assessors, Tax Officers

Duration:

Five (05) days.

Core Areas

1. Identify property

Assessment

Methodologies

2. Property Assessment

fundamentals


Reports

4. Professional ethics

Content

1. Identify property Assessment Methodologies

2. Property Assessment fundamentals

3. Property Assessment Reports

4. Professional ethics

Key learning points


1. Identify property assessment methodologies

2. Awareness on property Assessment fundamentals


No of participants:


Venue: WTI

161




Training Programme for Assessors and Tax Officers

Surveyor plan Analysis

Course No. 84

Name of the

Course

Surveyor plan Analysis

Aim Obtain knowledge to analyze surveyor plans for officers’ duties


1. obtain knowledge about the methodology to prepare surveyor plans

2. obtain knowledge to prepare surveyor plan using surveyor

technology

Target Group:

Public Sector Assessors, Tax Officers in North

Western Province

Duration:

Four (04) days.

Core Areas

1. Methods of preparing

surveyor plans

2. Principles of preparing

surveyor plans

3. Surveyor plans analysis

4. Prepare a surveyor plan

with the help of

technology

Content

1. Methods of prepare surveyor plans

2. Principles of prepare surveyor plans

3. Surveyor plans analysis

4. Prepare a surveyor plan with the help of technology

Key learning points


1. Give knowledge about the methodologies to prepare surveyor plans

2. Surveyor plan analysis


No of participants:


Venue: WTI

162




Training Programme for Executive Officers

Formalizing Post Monitoring Evaluation Process of Development Programmes.

Course No. 85

Name of the

Course

Formalizing Post Monitoring Evaluation Process of Development

Programmes.

Aim Formalizing post monitoring evaluation process of development

programmes of North Western Province Agriculture Department.


1. formalize development programmes and post monitoring

evaluation process of North Western Province Agriculture

Department.

Target Group:

Public Sector Executive / Staff Officers in Agriculture

Department

Duration:

Three (03) days.

Core Areas

1. Evaluation of

agriculture development

programmes and post

monitoring

fundamentals and

process.

Content

1. Evaluation of agriculture development programmes and

post monitoring fundamentals and process.

Key learning points


1. Evaluation of Agriculture development programmes and gain knowledge on post

monitoring fundamentals.


No of participants:


Venue: WTI

163




Training Programme for Livestock Development Instructors

Train Officers to Promote Entrepreneurial Skills and Business Opportunities of

Medium and Large Scale Dairy Farm Entrepreneurs

Course No. 86

Name of the

Course

Train Officers to Promote Entrepreneurial Skills and Business

Opportunities of Medium and Large Scale Dairy Farm Entrepreneurs

Aim To assist dairy farmers to become successful businessmen by deploying

them in various businesses


1. identify entrepreneur skills

2. identify strengths and weaknesses of dairy farmers

Target Group:

Public Sector Livestock Development Instructors in

Department of Animal Production and Health

Duration:

One (01) day

Core Areas

1. Identify entrepreneur

skills

2. Introduce business

opportunities in dairy

production

3. Identify strengths and

weaknesses of dairy

farmers

Content

1. Identify entrepreneur skills

2. Introduce business opportunities in dairy production

3. Identify strengths and weaknesses of dairy farmers.

Key learning points


1. Give knowledge to deploy dairy farmers in various businesses.

2. Identify various skills


164

No of participants:


Venue: Wannigama Farm




Training Programme for Coir Industry Instructors

Coir Related New Designs

Course No. 87

Name of the

Course

Coir Related New Designs

Aim Direct instructors and trainees to create new designs


1. create doormat designs

2. obtain practical and theatrical knowledge on knitting doormat

designs

Target Group:

Public Sector Coir Industry Instructors in Department

of Small Industry

Duration:

Two (02) days.

Core Areas

1. All the subject matters

applicable for doormat

designing

Content

1. All the subject matters applicable for doormat designing

Key learning points


1. Provide knowledge on all the subject matters related to door mat designing


No of participants:

Minimum –25 Maximum - 30

Venue: WTI

165




Training Programme for Pottery Instructors

Glaze Earthenware

Course No. 88

Name of the

Course

Glaze Earthenware

Aim Introducing new products, producing timely goods for sales outlets.


1. prepare mixture of clay to create glaze earthenware.

2. introduce new products.

3. produce timely goods for sales outlets .

Target Group:

Public Sector Pottery Instructors in Department of

Small Industry

Duration:

Four (04) days.

Core Areas

1. Prepare mixture of clay

to create glaze

earthenware.

2. Prepare moulds.

3. Related practical subject

matter.

Content

1. Prepare mixture of clay to create glaze earthenware.

2. Prepare moulds.

3. Related practical subject matter.

Key learning points


1. Design new glaze earthenware, polishing and use of ovens.


No of participants:


Venue: Walakumbura

166




Training Programme for Textile Instructors

Pallu Designs weaving

Course No. 89

Name of the

Course

Pallu Designs weaving

Aim Direct textile instructors for new designs .


1. obtain knowledge about Pallu designs to decorate sarees

2. obtain practical and theoretical knowledge for Pallu

designing and weaving

Target Group:

Textile instructors

Duration:

Five (05 days).

Core Areas

1. All the subject matters

relevant to Pallu

designing

Content

1. All the subject matters relevant to Pallu designing

Key learning points


1.Provide practical and theoretical knowledge for Pallu designs


No of participants:


Venue: Godawela

167




Training Programme for Textile Instructors

Dobi Designs

Course No. 90

Name of the

Course

Dobi Designs

Aim Direct instructors for new designs.


1. understand about practical analysis of various designs used

2. gain knowledge on weaving designs

Target Group:

Public Sector Textile instructors in Department of

Textile Industries

Duration:

Eight (08) days.

Core Areas

1. All the subject matter

related to Dobi Design

creations

Content

1. All the subject matter related to Dobi Design creations

Key learning points


1.Give knowledge to weave designs


No of participants:


Venue: Godawella

168




Training Programmes for Textile Instructors

Dumbara Designs

Course No. 91

Name of the

Course

Dumbara Designs

Aim Give knowledge to use various designs in textile manufacturing


01.obtain knowledge to produce table mats, cushion covers etc. in

Textile Industry

Target Group:

Public Sector Textile instructors in Department of

Textile Industries

Duration:

Five (05) days.

Core Areas

1. Knowledge to produce

items like cushion

covers in Textile

Industry using Dumbara

Designs

Content

1. Knowledge to produce items like cushion covers in

Textile Industry using Dumbara Designs

Key learning points


1. Give knowledge about Dumbara Designs at Textile Industry


No of participants:


Venue: Godawella

169




Training Programme for Development Officers

Theoretical Background of Rural Development

Course No. 92

Name of the

Course

Theoretical Background of Rural Development

Aim Create rural development through awareness on necessary theoretical

background


1. Identify rural areas

2. Identify rural areas development and its needs

Target Group:

Public Sector Development Officers in Department of

Rural Development

Duration:

Two (02) days.

Core Areas

1. What is a rural area?

2. Who is a villager?

3. Rural community

4. Identifying rural

development

5. Aims of rural

development

6. Why rural development

is needed?

7. Reasons for neglecting

rural development?

8. Sectors important for

achieving rural

development

Content

1. What is a rural area?

2. Who is a villager?

3. Rural community

4. Identifying rural development

5. Aims of rural development

6. Why rural development is needed?

7. Reasons for neglecting rural development?

8. Sectors important for achieving rural development

Key learning points


1. Identifying rural development

2. Identifying sectors important to achieve rural development


170

No of participants:

Minimum – 40 Maximum -58

Venue:




Training Programme for Engineers, Architects, quantity surveyors and Technical

Officers.

Concrete Technology and its new trends

Course No. 93

Name of the

Course


Aim To direct technical officers to use new advanced methods and tools for

constructions in the area through awareness, as adaptation to rapid

development in concrete technology and its changes, is very slow in the

state constructions.


1. impart knowledge about modern equipment used for concrete

technology, chemicals and raw materials.

Target Group:

Public Sector Engineers, Architects, Quantity

Surveyors and Technical officers in Department of

Engineering

Duration:

One (01) day

Core Areas

1. Make aware on

technical and qualitative

usages in Concrete

Technology

Content

1. Concrete mixtures

2. Concrete tests

3. Various concrete mixtures used at various situations

Key learning points


1. Uplift the quality of constructions in the province.

Methodology: Classroom lectures and site investigations.

171

No of participants:


Venue: WTI





Officers.

New trends in Building Constructions

Course No. 94

Name of the

Course

New trends in building constructions

Aim Aware technical officers about the rapidly developing building

construction field.


1. even if various raw – materials and metrologies are used for

building constructions in the modern era

2. their usage for state constructions is very rare due to lack of

knowledge of the officers concerned.

3. through this sort of programmes timely development in state

constructions is expected.

Target Group:



Engineering

Duration:

One (01) day

Core Areas

1. Introduction to building

constructions

2. Adapt new world trends

for Provincial Council

Constructions

Content

1. Introduction to building constructions

2. Adapt new world trends to Provincial Council

Constructions

Key learning points


1. Usage of modern construction technology.


172

No of participants:


Venue: WTI





Officers.

Progress Management in the Field of Fiscal and Construction

Course No. 95

Name of the

Course

Progress Management in the field of fiscal and construction

Aim Make aware on the use of public funds for constructions


1. enable to understand on the facts to be concerned about the public

funds used for constructions

Target Group:



Engineering.

Duration:

One (01) day

Core Areas

1. Progress management in

the field of state fiscal

and construction

Content

1.Progress management in the field of state fiscal and

construction

- Enable to understand on the facts to be concerned when

spending state funds.

Key learning points


1.Usage of modern construction technology.



173





Training Programmes for Pre – School Teachers

Pre – School Teacher’s Manual Activity

Course No. 96

Name of the

Course

Pre – School Teacher’s Manual Activity

Aim Aware pre - school teachers in relation to teachers manual, how to act

in order to develop 5 competencies of pre - school children.


1. gain knowledge through Teachers’ Manual

2. understand how to prepare lessons according to teachers’

manual

Target Group:

Public Sector Pre – School teachers in Early

Childhood Education Development Authority

Duration:

One (01) day

Core Areas

1. Prepare lessons

for days, weeks

and months

2. Knowledge on

various festivals

3. Understanding

about all the

lessons in the

teachers’ manual

Content

1. Prepare lessons for days, weeks and months

2. Knowledge on various festivals

3. Understanding about all the lessons in the teachers’

manual

Key learning points


1. Aware teachers relating to Pre School Teachers’ Manual

2. Prepare lessons according to Teachers Manual


174

No of participants:


Venue:




Training Programmes for Sales outlet Managers/ Sales Assistants / Officers involved in

inventory Control

Basic Computer

Course No. 97

Name of the

Course

Basic Computer

Aim Make aware on using computers for implementation of existing

inventory control system


1. maintain a proper relationship with sales outlets and stores of

Wayamba Janakala Foundation

2. Regularize and increase the efficiency in exchanging goods between

sales outlets and stores

Target Group:

Public Sector sales outlet managers & sales assistants

of Wayamba Janakala Foundation

Duration:

One (01) day

Core Areas

1. Basic introduction to

computers

2. Introduce the parts of

computer (Monitor /

CPU / UPS / Printer)

3. Connect to the power

supply and function the

computer

4. Introduce the key board


word / excel


computer based

Inventory Control

System (Process)

7. Make aware on Billing

Content

1. Basic introduction to computers

2. Introduce the parts of computer (Monitor / CPU /

UPS / Printer)

3. Connect to the power supply and function the

computer


5. Basic introduction to word / excel

6. Basic introduction to computer based Inventory

Control System (Process)

7. Make aware on Billing System (Reload, short cut

175

System (Reload, short

cut and function key)

8. Take sales outlet report

9. Information regarding

Team View and Any

Disk

10. Common Problems

and function key)

8. Take sales outlet reports

9. Information regarding Team View and Any Disk

10. Common problems

Key learning points


1. Basic Introduction to computer

2. Make aware on computer based inventory control system


No of participants:


Venue: WTI

176




Training Programme for Social Service Officers / Development Officers (Social Service)

Capacity Building

Course No. 98

Name of the

Course

Capacity Building

Aim Enhancing the economic, social and cultural life standards of the target

group of people through productive service by improving positive

attitudes of the officers who engage in duties.


1. introduce new strategies to motivate positive attitudes

2. improve the skills to discharge services with self satisfaction and

motivation

Target Group:

Public Sector Social Service Officers, Development

Officers in Department of Social Services

Duration:

Two (02) days.

Core Areas

1. Introducing

methodologies to

motivate positive

attitudes

2. Service motivation

3. Improve the skills to

discharge services with

self satisfaction

Content

1. Introducing methodologies to motivate positive

attitudes

2. Service motivation

3. Improve the skills to discharge services with self

satisfaction

Key learning points


1. Give understanding needed for inspiration of positive attitudes

2. Give knowledge about the strategies for employee motivation


177

No of participants:


Venue: WTI




Training Programme for Social Development Officers and Service Officers

Feedback Program

Course No. 99

Name of the

Course

Feedback Program

Aim Provide broad knowledge on service providing procedures and subject

areas assigned to social service officers who engage in field duties

under Department of Social Services


1. obtain knowledge about the use of service providing

procedures, circulars, regulations and forms

2. identify new accesses for the above activities

Target Group:

Public Sector Social Service Officers, Development

Officers in Department of Social Services

Duration:

Two (02) days.

Core Areas

1. Clarify the subject scope

of the department

2. Clarify circulars and

enactments of the line

ministry

3. Clarify work procedures

and work steps

4. Clarify financial

regulations and e code

5. Acknowledge about the

duties of the officer

(Annual Plan, Monthly

Plan, Performed

Programmmes, Progress

reports)

Content

1. Clarify the subject scope of the department

2. Clarify circulars and enactments of the line ministry

3. Clarify work procedures and work steps

4. Clarify financial regulations and e code

5. Acknowledge about the duties of the officer (Annual

Plan, Monthly Plan, Performed Programmmes,

Progress reports)

Key learning points


1. Acknowledge about the subject scope of the department

2. Make aware about using service providing procedures, circulars, regulation and forms

178


No of participants:


Venue: WTI




Training Programme for Social Services Officers and Development Officers

Institute Management

Course No. 100

Name of the

Course

Institute Management

Aim Create institutes with proper management, enhance the facilities for

inhabitants and systematization


1. obtain knowledge for proper organization of the institute

environment

2. obtain knowledge about mental and physical health of elderly

persons and disable persons

Target Group:

Public Sector Social service officers, development

officers in Department of Social Services

Duration:

Two (02) days.

Core Areas

1. Organizing institutes

(According to the nature

of inhabitants)

2. Systematizing the

environment of the

institute

3. Accounts Management

4. Knowledge about the

elders and disables

5. Training on first aid

Content

1. Organizing institutes (According to the nature of

inhabitants)

2. Systematizing the environment of the institute

3. Accounts Management

4. Knowledge about the elders and disables

5. Training on first aid

Key learning points


1. Systematizing the institute environment

2. Institute Management and Accounts Management


179

No of participants:


Venue: WTI




Training Programme for Ayurvedic Medical Officers

Ayurvedic Physical Purification Methods

Course No. 101

Name of the

Course

Ayurvedic Physical Purification Methods

Aim To sustain productive medical service


1. understand how to identify patients

2. aware on treatment methods

Target Group:

Public Sector Ayurvedic Medical Officers in

Department of Provincial Ayurvedic Deputy

Commissioners office Madampe

Duration:

Two (02) days.

Core Areas

1. Identify Patients

2. Aware on various

treatment methods like

Nasna, Vamana, Vireka,

Wasthi and Raktha

Moksha

Content

1. Identify Patients

2. Aware on various treatment methods like Nasna,

Vamana, Vireka, Wasthi and Raktha Moksha

Key learning points


1. Identify patients and understand about various treatment methods


No of participants: Venue: Department of Provincial Ayurvedha

Deputy Commissioners office Madampe

180





Training Programme for Ayurvedic Minor Staff

Ethics for Ayurvedic Minor Staff

Course No. 102

Name of the

Course

Ethics for Ayurvedic Minor Staff

Aim To sustain productive medical service


1. gain professional knowledge, skills, attitude development

2. obtain knowledge about rules, acts, and circulars applicable to

minor officers

Target Group:

Ayurvedic Minor Staff

Duration:

Two (02) days.

Core Areas

1. Professional

knowledge, skills,

Attitudes, 2. Rules, Acts, circulars

applicable to minor

officers.

3. Disciplinary Procedure

4. Professional

responsibilities and

accountability

Content

1. Professional knowledge, skills, Attitudes

2. Rules, Acts, circulars applicable to minor officers.

3. Disciplinary Procedure

4. Professional responsibilities and accountability

Key learning points


1. Enable to understand about relevant rules, enactments and circulars


181

No of participants:


Venue:

Department of Provincial Ayurvedha


STRENGTHENING HUMAN RESOURCE

DEVELOPMENT UNIT – NORTH WESTERN PROVINCE

TRAINING NEEDS ASSESSMENT AND

TRAINING SESSION PLAN

1. Introduction

The Chief Secretary, North Western Province by his letter No. NWP/CS/T/2/8/11-2017 dated

04th September 2017 requested SLIDA to conduct a capability assessment of the staff of the

North Western Province with a view to developing training plan based on the findings of the

assessment. Accordingly, Director General SLIDA signed an agreement with the Chief

Secretary of NWP on 28th March 2018 to proceed with the assignment.

2. Terms of Reference

As per the request of the Chief Secretary, the overall objective of the study is to strengthen

the Human Resource Development Unit of NWP through the identification of training needs

and opportunities and thereby enhancing the capabilities of public officers of the Province.

The specific objectives of the assignment are;

• To identify training needs of the public officials of NWP

• To design and develop training programmes to address these needs including session

plans for of each programme.

Accordingly, the expected deliverables are stated as follow:

a) Training needs assessment (TNA).

b) Training programmes developed on the basis of above TNA.

182

c) Session Plan for proposed training programmes.

3. The Study Team

The SLIDA engaged a panel of consultants, with experience in the relevant field for the

proposed assignment. They were as follow.

Mr. W.M.M.G.D. Wijekoon, Senior Consultant and Head of the Research Centre, SLIDA

Mr. S. Medagama, Former Additional Director General, (Organizational Development)

SLIDA

Mr. M.A.R.D. Jayatillake, Advisor to the Ministry of Mega polis and Western Development

and Former Secretary to the Ministry of Environment

Mr. N.H. Pathirana, Former Director Ministry of Water Management and Director General of

Establishments.

However, Mr. Pathirana could not continue to work on the assignment as he had to be out of

the country for a long period.

4. Methodology

The methodology adopted to carry out the assignment is given concisely as follows.

Preliminary discussions

These discussions were held with the Chief Secretary and the senior officials of the

council in order to get a basic understanding of the nature and scope of the task

assigned.

• Perusing the training programmes conducted by the Human Resource Development

Unit.

• Reference to existing literature on training need assessments, evaluation reports, past

programmee etc. conducted by the HR Unit.

These sources provided valuable data to assess the existing needs of the Unit.

• Discussions with supervisory level officers of relevant institutions.

The study team had several meetings with the senior officials of the following

institutions.

1. Dept. of Housing Development

2. Dept. of Textiles

3. Dept. of Small Industries

4. Dept. of Rural Development

183

5. Passenger Transport Authority

6. Road Development

7. Ministry Offices

The summary of the outcome of these discussions is given as follows (The names of those

attended are in Annex I and II respectively).

Workshops were conducted to discuss the findings of the study with senior officials of the

Chief Secretary`s Office, Ministries, Departments and Authorities. This was meant to be a

validation process of the findings.

In these workshops, participants were grouped for the purpose of identifying training needs

relevant to their field of work. They gave presentations of their findings in front of the study

team and then had a lengthy discussions on those presentations. The group had to agree on

the findings as their actual training needs.

Workshops were held for two days covering various ministries, departments and institutions

coming under the purview of the NWP. Approximately, over 150 senior officials took part in

these workshops.

5. Findings and Deliverables

5.1. Findings

The study team found a number of issues/shortcomings facing the officials in the provincial

set up. These issues/shortcomings could be broadly grouped as; non-training related

issues/shortcomings and training related issues/shortcomings.

5.1.1. Issues/shortcomings needing Non-training solutions

- Lack of resources

- Lack of facilities for training

- Frequent changes of the top management

- Political interference for recruitments

- Failure to get readers to use libraries

- Unavailability of full time officers for some positions

The study team would not consider the issues/shortcomings needing non-training

solutions as it is beyond the scope of the study.

5.1.2. Issues/shortcomings needing training solutions

The team proceeded to analyze issues/shortcomings to identify training needs and to

design appropriate programmes to meet these needs. The training related

issues/shortcomings as identified by the study team are summarized as follows.

184

- Lack of staff –Difficulty experienced in managing existing staff

- Lack of national level training

- Lack of knowledge on pre-childhood

- Poor language skills (Sinhala of Muslim officers)

- Lack of exposure to foreign countries

- Limited knowledge on AR &FR

- Lack of knowledge on project monitoring and evaluation

- Organizational conflicts

- Poor knowledge on production and marketing

- Lack of skills in handling machines and equipment

- Inter personal conflicts

- Poor time management

- Poor listening ability of officers.

- Aggressiveness and loyalty

- Inefficiency and resource waste

- Lack of customer care

- Negative attitudes of officers

- Poor leadership

- Low personality of leaders

- Lack of computer literacy

- No proper understanding on roles and responsibilities and duties

- Weakness in letter writing

- Poor project planning

- Poor planning and disorganized way of managing events

- Lack of knowledge on Psychology

- Lack proper knowledge on office management

- Poor knowledge on filing systems and handling files

- Lack of knowledge on salary conversions

- Lack of knowledge on social research

- Lack of knowledge on SDGs, good governance, green productivity

- Preparation of data bases and presentation of data

Details of the issues/areas identified by the participants of the workshops are in Annexure I.

5.2. Deliverables

1. Identified training needs/areas

2. Identified training contents

3. Designed session plans

5.2.1. Identified Training Needs/Areas

The identified training needs/areas are categorized under three major headings as stated

below.

1. Managerial

185

2. Non-managerial

3. Specialized

5.2.1.1. Training Needs/Areas for Managerial Grades

Fifty four (54) areas have emerged as fields of training for managerial grades. These areas are

outlined as follows.

1. Public Management for Non-SLAS Officers

2. Language Skills for Managers

3. Accounting Practices for Managers

4. Event Management

5. Establishments Code and Financial Regulations

6. Human Resource Management

7. Leading Team for Effective Results

8. Conflict Resolution

9. Becoming Better Time Managers

10. Marketing Promotion

11. Team Building and Interpersonal Relationship

12. Good Governance Practices

13. Coordination and Networking

14. Programs and Project Management

15. Effective Communication

16. General Management

17. Productivity and Quality Management

18. Managing Offices Efficiently

19. Equipment Management

20. Disciplinary Procedures

21. Customer Care

22. Computer Literacy

23. Stores Management

24. Personality Development

25. Public Speaking

26. Developing & Promoting Positive Attitudes

27. Technical Equipment Handling

28. Development Planning

29. Councelling, Mentoring and Coaching

30. Problem Solving and Decision Making

31. Remuneration Management

32. Computer Software Applications

33. Database Management

34. Web Designing

35. Graphic Designing

36. Computer Aided Presentations

37. Effective Supervision

186

38. Training of Trainers

39. Auditing

40. Change Management

41. Administrative Law for Managers

42. Stress Management

43. Public Procurement Management

44. Assets Management

45. Resource Management


47. Environmental Management

48. Disaster Management

49. Public Finance and Taxation

50. Provincial Land Management

51. Meeting Techniques

52. Central & Provincial Administration and Decentralization

53. Innovative Thinking

54. Strategic Planning

5.2.1.2 Training Needs/Areas for Non-Managerial Grades

Thirty six (36) areas have been identified as fields of training for Non-Managerial grades.

These are outlined as follows.

1. Language Skills for Managers

2. Accounting Practices for Managers

3. Event Management

4. Establishments Code and Financial Regulations

5. Becoming Better Time Managers

6. Marketing Promotion

7. Team Building and Interpersonal Relationship

8. Programs and Project Management

9. Effective Communication

10. General Management

11. Productivity and Quality Management

12. Managing Offices Efficiently

13. Equipment Management

14. Disciplinary Procedures

15. Customer Care

16. Computer Literacy

17. Stores Management

18. Developing & Promoting Positive Attitudes


20. Remuneration Management

21. Computer Software Applications

22. Database Management

187

23. Web Designing

24. Graphic Designing

25. Computer Aided Presentations

26. Auditing


28. Public Procurement Management

29. Assets Management

30. Resource Management


32. Environmental Management

33. Disaster Management

34. Innovative Thinking

35. General Administrative Knowledge for Drivers

36. Entrepreneurship Development

5.2.1.3. Specialized Training Programs

Seven (07) areas have been identified as areas for specialized training. These areas are

outlined as follows.

1. Animal Husbandry

2. Farm Management


4. Safety and Hygiene

5. Pre-school Management

6. Self-Employment Programmes

7. Community Mobilization

5.2.1.4 Session Plans

Sessions plans have been developed for the training need areas selected by the NWP from the

list of training needs identified by the team. These training programmes are discussed under

different categories.

189

Session Plans



TRAINING PLAN FOR 2018 – 2023

TRAINING PROGRAMMES FOR SENIOR MANAGERS

190

Content

Course

No:

Name of the Programme Page

Number

01 Strategic Planning 1-2

02 Development Planning 3-4

03 Basic Project Management 5-6

04 Successful Meeting Techniques 7

05 Managing Time for Optimal Results 8

06 Effective Supervision 9-10

07 Change Management 11-12

08 Competency Based Interviewing 13-14

09 Creativity and Innovative Thinking 15-16

10 Problem Analysis Tools 17-18

11 Decision Making 19

12 Leading Team for Effective Results 20-21

13 Effective Team Building 22-23

14 Conflict Resolution 24-25

15 Disaster Management 26-27

16 Coaching Practices 28-29

17 Event Management 30-31

191

18 Stress Management 32-33

19 Establishment Code & PSC Rules 34-35

20 Workshop on preparation of Annual Performance Report 36-37

21 English for Administrative Purposes 38-39

22 Office Management & Productivity Improvement 40-41

23 Formal Inquiry 42

24 Disciplinary Procedure 43-44

25 Keeping Minutes 45-46

26 Salary Conversion 47-48

27 Pension 49-50

28 Managing Personnel Files 51-52

29 Office Equipment Use & maintenance 53-54

30 Maintaining Disciplines in workplace 55-56

31 Capacity Building for Minor Staff 57-58

32 Basic Financial Management for Non- Finance Managers 59-61

33 Public Procurement Management 62-63

34 Budgeting for Non- financial Managers 64-65

35 Managing Stakeholder Engagement 66-68

36 Store Management 69-71

37 Public Financial Management 72-74

38 Internal Auditing 75-77

39 Selling for Non – sales Officers 78

40 Computer Based Accounting (New Cigars) 79-80

41 Payroll 81-82

42 Assets Management – 83-84

192

Public Sector

43 Public Sector Financial Reporting (Accrual Base) 85-86

44 Administrative Law and Commercial Law 87

45 Information & Communication Technology 88-89

46 Database Management 90


48 Power Point 94-95

49 Artificial Intelligence & Innovative Thinking 96-97

50 Productivity Certificate Course 98-99

51 7S Concept 100-101

52 Knowledge Management 102-103

53 Green Productivity 104-105

54 Lean Productivity 106-107

55 Public Speaking Techniques 108-109

56 Effective Communication 110-111

57 Training of Trainers 112-114


59 Public Speaking &

Presentation Skills 117-118

60 Building Positive Attitudes 119

61 Environmental Management 120-121

62 Solid Waste Management 122-123

63 Drug Prevention and Counseling 124-125

64 TOT – Drug Prevention 126-127

65 Handling & maintaining Fire excavating equipment 128-129


193

67 Safety Driving and Vehicle maintenance 132-133

68 Occupational Safety & Health 134-135

69 Tamil Language 136

70

Official Language Programme –

Tamil Level I

Tamil Level II

English

137-138

71 Induction Training 139-140

72 Introduction to Yoga Concept 141

73 Experience Sharing Field Visit 142

74 Immerging Leaders 143-144

75 Drug Prevention Programme 144-145

76 Training Programme on Entertainment and Relaxation 146

77 Mindfulness 147

78 Experience Sharing 148

79 Prevention of Non Communicable Diseases 149-150

80 Training Programme Organized on special request 151

81 Hanzard Report Preparation 152-153

82 Residential Training Programme on Surveying and Leveling 154-155

83 Property Valuation 156

84 Servayor plan Analyse 157

85 Formalizing Post Monitoring evaluation process of

development programmes 158

86

Train officers to entrepreneurial skills and business

opportunities of medium and large scale dairy farm

entrepreneurs

159

87 Training programme for coir related new designs 160

194

88 Glaze Earthenware Training 161

89 Training programme for textile instructors Pallu Designs

weaving 162

90 Training programme on Dobi Designs 163

91 Training programme on Dumbara Designs 164

92 Thoritical background of Rural Development 165-166

93 Concrete Technology and its New Trends 167

94 New trends in building Constructions 168

95 Progress management in the field of fiscal and Construction 169

96 Training on the pre – school teacher’s manual activity based

process 170


98 Capacity building 173

99 Feed back programme 174-175

100 Institute Management 176

101 Ayurvedic Physical Purification methods 177

102 Ethics for Ayurvedic Minor Staff 178

195




Training Programmers for Supporting Staffs

Development of small and medium scale entrepreneurs and sales promotion.

Course No. PL 48

Name of the

Course

Development of small and medium scale entrepreneurs and sales

promotion.

196

Aim To produce successful small and medium scale entrepreneurs of rural

level.


1. implement various projects at rural level by Agriculture

Entrepreneur Section.

2. produce successful entrepreneurs at rural level using ministerial

provisions more successfully and effectively by exploiting the

knowledge to develop small and medium scale entrepreneurs and

sales promotion.

Target Group:

Development officers. (Agriculture Extension ) - 45.

Duration:

Three (03) days.

Core Areas

1. Identifying small and

medium scale

businesses and obstacles

for them in Sri Lanka.

2. Strategic planning about

entrepreneur

development and

marketing.

3. Analyze potentials and

obstacles to build small

and medium scale

businesses.

Content

1. Identifying small and medium scale businesses and

obstacles for them in Sri Lanka

2. Strategic planning about entrepreneur development and

marketing.

3. Analyze potentials and obstacles to build small and

medium scale businesses.

Key learning points


1. Knowledge of small and medium scale businesses.

2. Knowledge on entrepreneur development and marketing.


No of participants:


Venue: Department of Provincial Ayurvedha


198



Training Plan for 2019 – 2023


Institute Management Social Services Department

Course No. PL 48

Name of the

Course

Institute Management Social Services Department

Aim Create institutes with proper management; enhance the facilities for

inhabitants, and systematization.


1. obtain knowledge for proper organization of the institute

environment.

2. obtain knowledge about mental and physical health of elderly

199

persons and disable persons.

Target Group:

Social Service Officers and Development Officers of

the North Western Province Social Services

Department.

Duration:

Two (02) days.

Core Areas

1. Organizing Institutes.

(According to the

nature of inhabitants)

2. Systematizing the

environment of the

institute.

3. Accounts

Management.

4. Knowledge about the

elders and disables.

5. Training on first aid.

Content

1. Organizing Institutes.

(According to the nature of inhabitants)

2. Systematizing the environment of the institute.

3. Accounts Management.

4. Knowledge about the elders and disables.

5. Training on first aid.

Key learning points


1. Systematizing the institute environment.

2. Institute Management and Accounts Management.


No of participants:


Venue: WTI

200





Creating Development Programmers Targeting Rural Areas.

Department of Rural Development.

Course No. PL 48

Name of the

Course

Creating Development Programmers Targeting Rural Areas.

Department of Rural Development.

Aim Identifying divisional development strategies to alleviate poverty.


1. Identify divisional development strategies to alleviate poverty.

2. Identify the need of divisional rural development plan.

201

Target Group:

Rural Development Officers.

Duration:

Two (02) days.

Core Areas

1. Divisional

development strategies

to alleviate poverty.

2. Divisional rural

development planning.

Content

1. Divisional development strategies to alleviate

poverty.

2. Divisional rural development planning.

Key learning points


1. Introduce divisional development strategies.

2. Introduce divisional rural development planning.


No of participants:


Venue: WTI





Formalizing Post Monitoring Evaluation Process of Development Programmers.

Course No. PL 48

Name of the

Course

Formalizing Post Monitoring Evaluation Process of Development

Programmers.

Aim Formalizing post monitoring evaluation process of development

programmers of North Western Province Agriculture Department.


2. formalizing development programmers and post monitoring

evaluation process of North Western Province Agriculture

202

Department.

Target Group:

Executive / Staff Officers.

Duration:

Two (02) days.

Core Areas

2. Evaluation of

agriculture

development

programmers and post

monitoring

fundamentals and

process.

Content

2. Evaluation of agriculture development programmers

and post monitoring fundamentals and process.

Key learning points


2. Evaluation of Agriculture development programmers and gain knowledge on post

monitoring fundamentals.


No of participants:


Venue: WTI





Environmental Friendly Farm Planning and Waste Management

Course No. PL 48

Name of the

Course

Environmental Friendly Farm Planning and Waste Management

Aim Have maximum farm production and increase the production quality by

uplifting the living standards of farmers.


203

1. bring self – sufficiency to the area by increasing animal protein.

amount and uplifting the living conditions of the farmers.

2. obtain the maximum production from farms.

3. increase the quality of the production.

Target Group:

Livestock Development Instructors.

Duration:

One (01) days.

Core Areas

1. Environment friendly

farm planning

produce.

2. Bio gas using farm

waste.

Content

1. Environment friendly farm planning produce.

2. Bio gas using farm waste.

Key learning points


1. Create self – sufficient animal husbandry.

2. Give knowledge to increase the quality of live stole productions.


No of participants:


Venue: WTI





Manufacturing Goals Using MDF Boards

Course No. PL 48

Name of the

Course

Manufacturing Goals Using MDF Boards

Aim Direct the trainees and the instructors to produce new designs.


204

1. producing permanent and separable goods using M.D.F boards.

2. polishing goods.

3. provide knowledge to use machinery.

Target Group:

Carpentry Instructors.

Duration:

Four (04) days.

Core Areas

1. All practical and

theatrical subject

matter related to

produce goods with

new designs using

MDF boards.

Content

1. All practical and theatrical subject matter related to

produce goods with new designs using MDF boards.

Key learning points


1. Provide knowledge to produce new designs using MDF boards.


No of participants:


Venue: WTI





Glaze Earthenware Training

Course No. PL 48

Name of the

Course

Glaze Earthenware Training

Aim Introducing new products, producing timely goods for sales outlets.


205

4. prepare mixture of clay to create glaze earthenware.

5. introduce new products.

6. produce timely goods for sales outlets .

Target Group:

Pottery Instructors.

Duration:

Four (04) days.

Core Areas

4. Prepare mixture of

clay to create glaze

earthenware.

5. Prepare moulds.

6. Related practical

subject matter.

Content

4. Prepare mixture of clay to create glaze earthenware.

5. Prepare moulds.

6. Related practical subject matter.

Key learning points


2. Design new glaze earthenware, polishing and use of ovens.


No of participants:


Venue: WTI





Producing carvings and ornaments using discarded timber

Course No. PL 48

Name of the

Course

Producing carvings and ornaments using discarded timber.

Aim Direct instructors o create new designs.


206

1. understand about manufacturing of gift items.

2. gain knowledge on polishing and using machinery.

Target Group:

Forlk Art wood carving, carpentry instructors.

Duration:

Seven (07) days.

Core Areas

1. Produce gift items.

2. Using modern

machinery and all the

related subject

matter.

Content

1. Produce gift items.

2. Using modern machinery and all the related subject

matter.

Key learning points


1. Enable to understand about producing gift items, polishing, using modern machinery

and all the related facts.


No of participants:


Venue: WTI

207






Course No. PL 48

Name of the

Course


Aim To direct technical officers to use new advanced methods and tools for

constructions in the area through awareness, as adaptation to rapid

development in concrete technology and its changes, is very slow in the

state constructions.


2. To impart knowledge about modern equipment used for concrete

technology, chemicals, and raw materials.

Target Group:

Engineers, Architects, quantity surveyors and

Technical officers.

Duration:

One (01) days.

Core Areas

2. Make aware on

technical and

qualitative usages in

Concrete Technology

Content

4. Concrete mixtures

5. Concrete tests

6. Various concrete mixtures used at various situations

Key learning points


2. Uplift the quality of constructions in the province.

208


No of participants:


Venue: WTI





Property Assessment

Course No. PL 48

Name of the

Course

Property Assessment

Aim Make aware on property assessment for discharging duties


1. identify property Assessment Methodology

2. gain knowledge about professional ethics

Target Group:

Assessors, Tax Officers.

Duration:

Five (05) days.

Core Areas

1. Identify Property

Assessment

Methodologies.


fundamentals.


Standards.

4. Prepare Assessment

Reports.

Content

1. Identify Property Assessment Methodologies.

2. Property Assessment fundamentals.

3. Property Assessment Standards.

4. Prepare Assessment Reports.

5. Professional ethics.

209

5. Professional ethics.

Key learning points


1. Identify property Assessment Methodologies

2. Be aware on property Assessment fundamentals


No of participants:


Venue: WTI





Surveyor Plan Analysis

Course No. PL 48

Name of the

Course

Surveyor Plan Analysis

Aim Obtain knowledge to analyze surveyor plans for officers’ duties


1. obtain knowledge about the methodology to prepare surveyor plans

2. obtain knowledge to prepare surveyor plan using surveyor

technology

Target Group:

Assessors, Tax Officers.

Duration:

Four (05) days.

Core Areas

1. Methodologies to

prepare surveyor plans

2. Fundamentals to

prepare surveyor plans

3. Analysis of surveyor

plans

Content

1. Methodologies to prepare surveyor plans

2. Fundamentals to prepare surveyor plans

3. Analysis of surveyor plans

4. Prepare a surveyor plan using technology

210

4. Prepare a surveyor

plan using technology

Key learning points


1. Give knowledge about the methodologies to prepare surveyor plans

2. Surveyor plan analysis


No of participants:


Venue: WTI

213





Problem Solving

Course No. MMM 33

Name of the

Course Problem Solving

Aim To understand and appreciate basic tenets of problem solving,

mediation and negotiation

Objectives By the end of the module, participants will be able to

1. improve knowledge of the problem solving process

2. enhance problem solving skills

3. impart skills in negotiation and mediation process

Target Group:

Public sector middle level managers in North Western

Province

Duration:

Three (3) days

Core Areas

1. Introduction to Problems

and problem solving

2. Tackling problems

3. Climate for problem

solving

4. Finding possible

solutions

5. Representing problems

and generating ideas

Content

1. Introduction to Problems and problem solving

- What are problems?

- The stages of problem solving

- The skills of problem solving

- Why people fail to solve problems effectively?

2. Tackling problems

- Recognizing problem solving blocks

- Perceptual blocks

- Emotional blocks

214

6. Group problem solving

and implementing the

solution

7. Conflict management

8. Mediation

9. Negotiation

- Intellectual blocks

- Expressive blocks

- Cultural blocks

- Overcoming blocks

3. Climate for problem solving

- Influence of working environment on people

- Factors shaping the working environment

4. Finding possible solutions

- Problem solving cycle - Steps

5. Representing problems and generating ideas

- Models to represent problems

- Techniques for generating ideas

6. Group problem solving and implementing solution

- Contexts to use group problem solving

- Getting the best out of group problem solving

- Techniques for group problem solving

- Planning and preparation

- Reviewing and analysing outcomes

7. Conflict management

- Causes of disputes and conflicts

- Effects of conflicts

- Stages in conflict process

- Elements of a conflict

- Conflict resolution strategies

8. Mediation

- Understanding mediation

- Skills of a mediator

- Mediation process

- Workplace mediation

9. Negotiation

- Negotiation process

Key learning points


1. Identify problems

2. Understanding the climate for problem solving

3. Handling conflicts

4. Mediation and negotiation techniques


No of participants:


Venue:WTI

215

TRAINING UNIT




216

Chairing Meeting

Course No. SMM 01

Name of the

Course

Chairing Meeting

Aim To achieve clearly defined meeting outcomes by improving participant

contributions and overcoming meeting challenges.


1. acquire a common understanding of the roles and expectations within

effective meetings;

2. establish the best structure for conducting meetings and the tools

available to achieve the meeting outcomes;

3. develop skills on the application of techniques to manage different

behaviours and energy levels within a meeting.

Target Group:

Public sector senior managers in North Western

Province

Duration:

One (1) day

Core Areas


within effective meetings 2. Using Meeting Agendas 3. Managing participation 4. Reviewing meetings

Content

1. Principles and roles within effective meetings - Types of meetings - Characteristics and structure of effective

meetings - Role of chairperson, facilitator, minute taker

and attendees 2. Using Meeting Agendas

- Producing the meeting agenda - Scheduling the agenda items and managing

attendance - Achieving the desired outcome/s - Managing action plans

3. Managing participation - Recognizing natural roles people take within

a meeting - Channeling the different behaviors - Techniques to manage participation and

channel energy - Using questions to manage participation

4. Reviewing meetings - Methods available to review meetings

5. Meeting skills practice - Small group meetings with review and

observer feedback - Feedback and review of learning in small

groups Key learning point


1. Abilities of identifying roles and expectations of an effective meeting.

2. Being equipped with the skills to apply techniques to manage different behaviours

217

Methodology: Interactive Lectures, role play, group activities, presentations

No of participants:


Venue:WTI





218

Change Management

Course No. SMM 02

Name of the

Course Change Management

Aim To enable managers to gain clear insights in effectively motivating people

through corporate culture and organisational change.


1. appreciate the impact of organisational change on people;

2. identify ways to lead and motivate people through cultural and

organisational change;

3. develop skills for effectively communicating change and cope with

change.

Target Group:

Public sector senior and middle level managers in


Duration:

One (1) day

Core Areas

1. The rationale for

managing change

2. Change management

principles

3. Emotional responses to

change

4. Reasons for change and

Building momentum

Content

13. The rationale for managing change

- Experiencing change

- Impact of change on standards

14. Change management principles

- Learning from past experiences of change

- Key principles of managing change

15. Emotional responses to change

- Costs of failing to deal with people’s needs &

concerns

- Identifying our own response to change

- DRECchange curve

16. Reasons for change and Building momentum

- Responding to resistance

- Communicating for change

- Driving momentum

- Change management strategies

Key learning point


1. Awareness in change and change management.

2. Knowledge of emotional response to change and compelling reasons.

3. Building change-resilient culture.


No of participants:


Venue:WTI

Note:

DREC stand for

219

DREC helps you understand the key phases that people usually experience when they go

through change.

Denial – at this stage, the individual does not believe they have a problem.

Resistance – the person accepts they have a problem but doesn’t believe anything can be

done about it. They can even become angry about suggestions that they need to change.

Exploration – the individual accepts that there is a need to change and starts to explore the

options for resolving the issue at hand. This is a more positive stage than the previous two.

Commitment – the client decides on a plan of action to fix the problem and acts on it.

Source:https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec,

visited on 08.08.2018

TRAINING UNIT




https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec

220


Course No. SMM 03

Name of the

Course


Aim To enable participants to communicate clearly with impact


1. recognize different styles of communication and how to improve


2. reflect on different methods of communication and decide when each

is most suitable.

3. Understand the significance of body language and voice tone in


4. communicate messages in an effective and engaging way.

Target Group:

Public Sector Senior Managers North Western

Province

Duration:

One (1) day

Core Areas

1. Forms and

methods of

communication

2. Communication

styles

3. Non-verbal

communication

Content


- One-way versus two-way communication



- Different communication methods and their effectiveness



- Appreciating different communication styles

- Identifying our own communication style and preference





- Body language

- Active listening

Key learning point


1. Awareness in forms and methods of communication.

2. Knowledge of Communication styles.

3. Ability to appreciate the role played by non-verbal communication.


No of participants:


Venue:WTI





221


Course No. SMM 04

Name of the

Course Effective Supervision

Aim To improve skills, confidence and general management abilities.


7. define clear expectations for team members


dedication





12. Establish conflict resolution strategies

Target Group:


Province

Duration:

One (1) day

Core Areas


12. Setting Goals

13. Assigning Work






19. Tips for Special

Situations

20. A Survival Guide for the

New Supervisor

Content


- Defining the requirements

- Identifying opportunities for improvement and

growth

- Setting verbal expectations

- Putting expectations in writing

12. Setting Goals

- Understanding cascading goals


- Helping others set goals

13. Assigning Work

- General principles

- The Dictatorial Approach

- The Apple-Picking Approach

- The Collaborative Approach


- Level One: Complete Supervision

- Level Two: Partial supervision

- Level Three: Complete independence


- Deciding to delegate

- To whom should you delegate

- Providing instructions

- Monitoring the results

- Troubleshooting delegation


222

- Characteristics of good feedback

- Feedback delivery tools

- Informal feedback

- Formal feedback


- The 80/20 Rule

- Prioritizing with the Urgent-Important Matrix

- Using a Productivity Journal

- Using routines to simplify your work day


- Using a conflict resolution process

- Maintaining fairness

- Seeking help within the team

- Seeking help outside the team

19. Tips for Special Situations

- What to do if you've been promoted within the

team

- What to do if you're leading a brand new team

- What to do if you're taking on an established

team

20. A Survival Guide for the New Supervisor

- Ask the right questions of the right people

- Keep learning!

Key learning point






6. Understanding of ways of providing informal, constructive feedback


No of participants:


Venue:WTI

Note:S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound





223

Good Governance

Course No. SMM 05

Name of the Course Good Governance

Aim To understand the concept of good governance and its practical aspects


1. gain knowledge of the nature, roles and functions of

government and the responsibilities of public officials 2. make the participants aware of the features of good

governance Target Group:


Province

Duration:

One (1) day

Core Areas

1. Evolution of Good

Governance concept.

2. Importance and need

for accountability

3. Features of good

governance

4. Barriers to good

governance

Content

1. Evolution of Good Governance concept

- Early proponents of good governance

- Good governance & democracy

2. Human rights - Need to be accountable to public


3. Concept of good governance and its features

- Barriers to good governance

4. Recent statutory provisions relating to good

governance.

- RTI etc.

Key Learning Points

1. Understanding the evolution of good governance

2. Identification of barriers to good governance

3. Application of legal provisions relating to good governance.

Methodology: Lectures, Case studies, Discussions

No of participants:


Venue:WTI





224


Course No. SMM 06

Name of the


Aim

To improve competency of public officials on effective time management

for enhancing service delivery.



6. identify time wasters

7. develop skills to set S.M.A.R.T. goals and objectives.


Target Group:

Public Sector Senior Managers in North Western

Province

Duration: One (1) day

Main Subject areas




Content outline


- Significance,

- Global trends

- Organizational complexity


- From you

- From others



- Activity log

- Scheduling,

- Prioritizing,

- Techniques for getting organized

Key learning points


5. Improved skills of setting S.M.A.R.T. objectives

6. Knowing where time is spent most


No of participants:


Venue:WTI

Note: S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound




225


Meeting Techniques

Course No. SMM 07

Name of the Course Meeting Techniques






6. develop skills in conducting effective meetings.

Target Group:

Public Sector Senior Managers in North Western

Province

Duration:

One (1) day

Core Areas


within effective

meetings


within effective

meetings



10. Action plan

Content


- Types of meetings


meetings


attendees


- Meeting agenda





- Natural roles people play in meetings

- Focusing on different behaviours




- Meetings review Methods

Key learning points


4. Knowledge on principles and roles in conducting meetings;

5. Recognizing and managing the effect of differentbehaviours on meetings

6. Knowledge of the methods of reviewing meetings.

No of participants:


Venue:WTI


226




Strategic Planning

Course No. SMM 09

Name of the

Course Strategic Planning

Aim To enhance competencies on the formulation of vision,mission, goals

and objectives and strategic plan.


1. enhance skills on the preparation of vision,mission, goals and

objectives;


practices;

3. develop skills on the preparation of strategic plan.

Target Group:


Province

Duration:

One (1) days

Core Areas

5. Preparing for the

Strategic Planning

Process

6. Initiating the Strategic

Planning Process

7. Developing the Strategic

Plan


Content

5. Preparing for the Strategic Planning Process

- Set the parameters for the strategic planning process,

- Establish a committee & strategic planning

committee

- Gather operational data


- Develop a Vision Statement

- Develop a Mission Statement


- Assess Internal and External Environments



- Set goals and objectives

- Develop strategy for achieving goals

- Draft the Strategic Plan


- Assign responsibility and authority

- Establish a monitoring system, assessment activities

Key learning points


227


6. Ability to assess internal and external environments.


8. Acquire skills in preparation of Strategic Plans.


No of participants:


Venue: WTI

Note: SWOT stand for- Strengths, Weaknesses, Opportunities, Threats



228



Stress Management

Course No. SMM 10

Name of the Course Stress Management

Aim To enhance competencies of managing participants’ stress and

balance their work life.


3. assess and analyze the symptoms, causes and effects of

personal and academic stressors in order to implement

appropriate stress management techniques.

4. monitor effectiveness of stress management techniques and

revise to meet current needs.

Target Group:

Public sector senior managers in North Western Province

Duration:

One (1) day

Core Areas

7. Understanding the stress,

stressors and controls

8. Recognizing work-related

stress

9. Signs and symptoms of stress

10. Dealing with stress

Content

7. Understanding the stress, stressors and controls

- What is stress, stressors and controls

- Importance of stress awareness

- Is stress negative?

8. Recognizing work-related stress

- Impact and costs of stress on the organization

- Benefits of identifying and tackling workplace

stress

9. Signs and symptoms of stress

- Sources of stress – emotional, mental,



- Identifying personal stress map

10. Dealing with stress

- Stress management techniques

- Coping with strategies and tips for managing stress

Key learning points


1. Importance of maintaining a stress awareness log.

2. Analysis of causes and symptoms.

3. Knowledge on current stress management techniques.

4. Ability to develop an adaptable stress management plan.

Methodology: Interactive lectures, group activities, discussions

No of participants:


Venue: WTI



229



Finance for Non-Finance Managers

Course No. SMM 11

Name of the

Course Finance for Non-Finance Managers

Aim To make participants aware of the basics of financial management to

increase confidence in using the basic terminology and accounting principles

of financial management.


1. understand the sources of financial information

2. understand the current financial position of the organization

through the review of key concepts of financial information


3. explore the driving forces behind financial information

4. recognize the importance of cash flow and cash management

Target Group:

Public sector senior non-financial managers in North

Western Province

Duration:

One (1) day

Core Areas

9. Basic financial concepts and

accounting process

10. Financial information and

analysing the financial flow

trends

11. Cash flow and cash

management

12. Working Capital

13. Costing concepts, controls

and profits

Content

9. Basic financial concepts and accounting process

- GAAP – Generally Accepted Accounting

Principles

- FRS – Financial Reporting Standards

10. Financial information and analyzing the financial flow

trends

- Financial reporting

- Preparing financial statements

- Key financial ratios

11. Cash flow and cash management

- Profit vs Cash

- The Cash Flow Statement

- Revenue to Free Cash Flow

- Increasing Cash

12. Working Capital



13. Costing concepts, controls and profits

- Variance Reporting

- Capital Budgeting

- Different types of costs

230

Key learning points


1. Appreciation of the application of basic financial management principles in an

organization.

2. Ability to use financial information for management purposes.


No of participants:


Venue: WTI

231




Training Programmes for Senior/Middle Level Managers


Course No. SMM 12

Name of the

Course


Aim To enhance knowledge and skills of the senior/middle level officials

involved in public procurement process in North Western Province.


1. improve knowledge on salient features in public procurement

process in Sri Lanka.

2. enhance skills on preparation of Standard Bidding Documents

(SBDs), issuance of bidding documents, bid opening and

evaluation of bids.


guidelines and manual.

4. familiarise with maintenance of contract files.

Target Group:

Public sector senior and middle level managers in


Duration:

Two (2) days

Core Areas

1. Introduction to Public

Procurement Guidelines

and Manual 2006 and

Objectives of public

procurement

2. Roles and responsibilities

of BOC, TEC and PC


maintenance of contract

files

Content

1. Introduction To public procurement guideline and

Manual 2006 and Objectives of public

procurement


- How to use guideline and manual 2006?


procurement


- Key stages of bidding process

- Introduction to pre procurement activities

- Procuring and post procurement activities plan


2. Roles and responsibilities of BOC, TEC and PC

- Role of the BOC

- Role of the TEC

- Role of the PC


3. Procurement checklist and maintenance of

contract files


- Required correspondence in the contract files


232

Key learning points




2. Understanding on the role and responsibilities of BOC, TEC and PC


No of participants:


Venue: WTI

233





Value for Money

Course No. SMM 13

Name of the

Course Value for Money

Aim To develop competencies of participants on the value for money and

performance auditing.


1. improve knowledge and understanding of value for money

(VFM) / performance review and its applicability.

2. enhance skills of planning, delivering and reporting on VFM/

performance audits.

3. gain understanding on the application of VFM auditing

techniques to assess “economy, efficiency and effectiveness”

in public sector.

4. produce reports that maximize impact, drive improvement

and add real value to your business. Target Group:

Public Sector Senior and Middle Level Managers

Duration:

One (1) day

Core Areas

1. Setting the “VFM” Scene

2. Context and Definitions

3. The three ‘E’s of VFM

4. Developing a VFM

Audit Programme

5. Readiness Check

6. VFM Techniques

7. Defining the “audit

questions”

8. Overview of the VFM

Process

9. Audit Completion

10. VFM Audit Reporting

Content


- The public sector VFM agenda

- VFM Audit bodies

- Applicability of VFM to the private vs. public

sector


- The link between VFM audit and other “value”

methodologies

- The link between VFM audit and other assurance

roles


- An introduction to “economy, efficiency,

effectiveness”

- Some other common ‘E’s

4. Developing a VFM Audit Programme

- Corporate agenda and initiatives

- Assessing overall arrangements for VFM

- Cutting your cloth

- The value objective

- VFM risk assessments

5. Readiness Check

- Is your organization ready?

234

- Is you audit team ready?

- VFM audit objectives

- What value does VFM audit provide?

- VFM auditing standards

- Skills and resources required

- Managing stakeholders

6. VFM Techniques

- The range of techniques available and their

usefulness / applicability

- Consideration of “control-based

approach”vs.“performance-based approach”

7. Defining the “audit questions”

- Is there a question worth answering?

- Can it be answered?

- Prioritizing the questions

8. Overview of the VFM Process

- The VFM Decision Flowchart

- Determining the Audit Criteria

- VFM Audit Evidence:

– What evidence need?

– Evidence collection methods

– Standard of evidence

- Collection Plan

- VFM audit findings

9. Audit Completion

- Documenting the audit

- Supervision and review

- Quality Control

- The right of reply!


- Planning the VFM audit report

- Reporting objectives

- Maximizing your impact

- The reporting process

- The follow up process

Key learning points


1. Knowledge on value for money and performance auditing

2. Being equipped with the skills to produce reports that maximize impact, drive

improvement and add real value to your business.


No of participants:


Venue: WTI

235




TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS

CATEGORY 2: MANAGEMENT

237





Customer Service

Course No. MMM 06

Name of the

Course Customer Service

Aim To enhance participants’ skills and develop behaviour to offer excellent

customer service.


1. adopt a consistent, professional style when speaking with

customers



3. listen effectively, ask questions and summarize to respond fully



exceed expectations

5. turn customer service disappointments into a positive

experiences

Target Group:


Province

Duration:

Two (2) days

Core Areas


Service


enquiries


needs and responding to

requests


customer requests

Content


- Features of a great service

- Sharing experiences of good and bad service


- Stepping into customers’ shoes



standards


238

5. Service recovery


practices


relationships




requests

- Questioning


- Summarizing




assertively

5. Service recovery


- Identifying the nature of customer

complaints



service issues


- Trust and loyalty

- Differentiating from competitors



Key learning points


1. Appreciation of the value of customer service

2. Dealing with customer inquiries and complaints

3. Building lasting relationships with customers


No of participants:


Venue: WTI

239





Dealing with Difficult People

Course No. MMM 07

Name of the

Course Dealing with Difficult People

Aim To equip participants with skills and strategies to enable them to

address difficult behaviour in the workplace

Objectives By the end of the course, participants will be able to;

1. identify causes of challenging behaviour

2. recognise different behaviour types and the ways of dealing with

them

3. learn techniques to deal with difficult or arrogantindividual

4. develop the best strategy for addressing a current difficult

behaviour

Target Group:


Province

Duration:

One (1) day

Core Areas

1. Understanding behaviour and what

makes behaviour difficult

2. Different behaviour types and how to

deal with them

3. Using assertive communication

4. Handling and defusing conflict and

emotions

Content

1. Understanding behaviour and what makes

behaviour difficult

- What is behaviour?

- Current behavioural challenges

- What causes difficult behaviour?

- Factors affecting our behaviour and how

attitudes are formed

- Communication misunderstanding

2. Different behavioural types and how to deal

with them

- Appreciating the impact of the different

240

styles of behaviour on each other

- Strategies for responding to different

behavioural styles

- Resolving conflicts in a constructive

way

3. Using assertive communication

- Steps to becoming more assertive

- Using assertive language

- Finding ways of saying ‘no’

- Importance and impact of our non-

verbal language

4. Handling and defusing conflicts and

emotions

- Our reactions to conflicts and difficult

behaviour

- Conflict styles questionnaire -Thomas

Kiln Model

- Summary of conflict styles

- Defusing difficult emotions, particularly

anger



1. Awareness on difficult people behaviours

2. Being equipped with skills of handling difficult people

Methodology:

• Lectures, Discussions & Exercises

No of participants:


Venue: WTI

241





242


Course No. MMM 10

Name of the

Course


Aim To improve skills, confidence and general management abilities.


1. define clear expectations of team members


dedication





6. establish conflict resolution strategies

Target Group:

Public sector middle level managers in North

Western Province

Duration:

Two (2) days

Core Areas

1. The changing role of

the supervisor

2. Breaking through

boundaries —

Creative thinking of

supervisors

3. Communication

essentials for

supervisors

4. Learning to lead, so

that others will follow

5. Giving your people

motivation, guidance

and directions

6. How to handle

difficult people and

situations

7. Building positive,

skilled and

enthusiastic staffs

8. How to reshuffle

duties

9. The supervisor’s

“Tool Box”

10. Mapping out your

career

Content

1. The changing role of the supervisor

- Common mistakes of supervisors and ways to avoid

- More time “leading”, less time “bossing”

- Tips for supervising, flex-time, part-time and shared-

time for employees

- The power of diversity to work and build a cohesive,

collaborative team

- The future of technology

2. Breaking through boundaries — Creative thinking for

supervisors

- Solving typical problems through atypical thinking

- Brainstorming techniques for flushing fresh ideas

- Kick-start creativity in your team and yourself

- Foster a work climate where creativity can thrive

- Use of Murphy’s law to handle time and problems

3. Communication essentials for supervisors

- Saying “No” without arousing offence in others, or guilt

in yourself

- Techniques to make sure the staff “hear you right the

first time” when give them directions

- Adding more power, energy and effectiveness to spoken

words

- How to be a good listener as a manager?

- Tips to boost the impact of your e-mail and written

communication

- How to offer the right feedback at the right time

4. Learning to lead, so that others will follow

- Learn how to direct your staff

- Identification,development&sharecorecompetencies of

effective leaders

- What kind of a leader youareatpresent?

243

- Delegation:

- Ways to get your staff to support your ideas

- How to develop your skills as a “Bigpicturethinker”?

- Using positive assertiveness to negotiate, influence and

build Win-win relationships with others

5. Giving your staff motivation, guidance and directions

- What your staff really need from you

- Avoid giving negative reinforcement for best workers

- How to make the staff to work harder, faster, more

efficiently?

- How personality affects performance

- The most effective way to offer constructive criticism

- Performance appraisals

6. How to handle difficult people and situations

- Proven ways of successfully addressed problems of

employees’ behavior

- Discover what you can and can’t change about the

difficult employees

- Dealing head-on with insubordinates, rule-breakers and

other confrontational personalities

- What to do with the easygoing employees who just

don’t get much done

- Handling delicate employee situations

7. Building positive, skilled and enthusiastic staffs

- Top reasons for good employees to leave, and ways to

get them to stay

- Interviewing techniques for weeding out poor

performers

- Recruiting tips for finding the best employees

- Helping employees avoid the “Grass is greener”

syndrome and prevent them from jumping ship

- Tactful, sympathetic, yet effective strategies

8. How to reshuffle duties

- Help to understand the “Whys” behind change

- Learn specific techniques for getting reluctant or

resistant employees to accept change

- Help to uncover the hidden opportunities change often

brings

- Reasons why organizational change doesn’t work and

how to make sure change initiatives are successful

- How to understand the change from your staffs’ point of

view

- Ways to empower your staff

- Use of communication skills to portray change

initiatives in a positive light

9. The Supervisor’s “Tool Box”

- How creating a “Process map” to eliminate unnecessary

steps and repetitive actions

- Learn to eliminate costly supervisory time-wasters

- Work smarter, not harder, using project, priority and

244

time management skills

- Learn to take advantage of Internet management tools

and Web sites

- How to tackle e-mail and Web abusers?

- Discover new technological innovations and trends

10. Mapping out your career

- Learn ways to become more visible, respected and

recognized for the work you do

- How to make sure you’ve chosen a career path that’s

right for you in the long run

- How to redirect or reinvent a stagnanted career

Key learning points






3. Understanding ways of providing informal, constructive feedbacks


No of participants:


Venue: WTI






Course No. MMM 11

Name of the

Course


245

Aim To make employee work as a team for achievementof organizational

objectives


7. Describe the team-building process (Forming, Storming,

Norming, and Performing).

8. Identify several team-building models.

9. Explain the basic behavioral styles and how to manage each.

10. Demonstrate effective listening skills.

11. Rephrase blunt wording for better communication.

12. Identify team strengths and opportunities for improvement.

Target Group:


Province


Core Areas

7. Joining forces: what makes a

team

8. The Communication

Jungle: understanding different

communication styles

9. Listening skills: focusing for

better teamwork

10. Better questions, better answers:

skills for eliciting

communication

11. Rephrasing for better

relationships

12. Difficult personalities and

difficult situations: dealing with

dysfunction

Content

7. Joining forces: what makes a team

- What makes a group of people a team

- What great teams look like?

- How great teams act,

- Problems that teams often encounter

- Dysfunctional behavior that can sabotage a

team

8. The communication jungle: understanding

different communication styles

- People’s styles and understanding team’s

preferences.

- Using business training works’ signature

diagnostic tool.

- The Communication Jungle, participants

identify their behavioral styles and those of

their teammates in order to adjust for better

communication.

9. Listening skills: focusing for better teamwork

- Listening skills and their importance in team

communication.

- Working through an activity that demands

strong listening skills

10. Better questions, better answers: skills for

eliciting communication

- How to ask open-ended and closed questions

- When to use each for better team

communication.

11. Rephrasing for better relationships

- How to use language so that it will be better

received in conversations and in writing.

246

12. Difficult personalities and difficult situations:

dealing with dysfunction

- Ways to deal effectively with difficult

personalities,

- Team dysfunction, and tough situations.

Key learning points

Skills & competencies

3. Being equipped with team building technique

4. Knowing the ways of team dysfunctions and overcome issues.

Methodology: Lectures, Case Studies, Exercise, Group Activities and Presentations

No of participants:


Venue:WTI

247





Good Governance Practice

Course No. MMM 13

Name of the

Course

Good Governance Practice

Aim To improve knowledge and understanding on the concept of good

governance and its practical aspects


1. acquire knowledge of the nature, roles and function of government

and the responsibilities of public officials

2. understand the features of good governance

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. Overview of public

service.

2. Establish

Accountability

3. Key features of good

governance

4. Barriers to good

governance

Content

1. Overview of Public Service

2. Peoples’ Rights - Need to be accountable to the public

3. Concept of good governance and its features

4. Identify barriers to good governance

5. Current statutory provisions relating to good

governance.

Key Learning Points

1. Concept of the good governance

2. Barriers to good governance

3. Legal Provisions related to good governance

Methodology: Lectures, Exercise, Discussions

248

No of participants:


Venue:WTI






Course No. MMM 16

Name of the


Aim To improve competency of public officials on effective time

management for enhancing service delivery.

249



2. identify time robbers


4. improveskills to set SMART goals and objectives.

5. improveskills to organize and prepare action plan.

Target Group:

Public sector middle level managers in North

Western Province


Main Subject Areas

1. Prioritizing

2. Time Robbers

3. Planning works

4. The four D's

5. How to delegate effectively

6. Setting SMART Goals

7. Techniques for getting

organized

8. Time Mapping

9. Creating a personal action

plan

Content outline

1. Prioritizing

- Benefit versus Effort

- Urgent versus Important

- Why need Time Management

- Values and Priorities

- The Prioritization Grid

2. Time Robbers

- Time robbers imposed by others

- Time robbers imposed by manager

3. Planning Works

- Advantages of Planning

- Guidelines and Tools for Efficient Planning

- The Difference between Planning and

Scheduling

- “Five Minutes Before the Hour”

4. The Four D's

- What makes the 4 Ds easy

- Guidelines for keeping a piece of paper

- Dump, Delay, Delegate and Do

- Using the 4 Ds

5. How to delegate effectively

- What is delegation?

- The five levels of delegation

- Five steps to delegation

- Keeping responsibility

- When you cannot delegate

6. Setting SMART Goals

- Why need to set goals

- Knowing what need to accomplish

- The 3 Ps of Goals

- SMART Goals

7. Techniques for Getting Organized

- The Need for Organization

- Organizing your day - Using a "To Do" List

- Pareto - the 80-20 Rule - and Quick Wins

- Organizing workspace

250

- Effective E-mail operation

- The Batching Technique

- Streamlining Approach with STING

- Meetings and Phone Calls

8. Time Mapping

- Using Technology

- Productivity Analysis

- Scheduling of demanding tasks

- What is a Time Map?

9. Creating a Personal Action Plan

Key learning points

1. Ability to prioritize requirements and identify time wasters

2. Improved skills of setting SMART objectives

3. Mapping-out time


No of participants:


Venue:WTI





Meeting Techniques

Course No. MMM 17

Name of the Course Meeting Techniques


251





3. improveskills in conducting effective meetings.

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. Principles and roles of

effective meetings



4. Action plans

Content

1. Principles and roles of effective meetings

- Types of meetings


meetings


attendees




- Action plans


- Natural roles played in meetings

- Focusing on different behaviours




- Reviewing methods of meetings

4. Developing action plans

- Preparation of action plans

Key learning points


1. Knowledge on principles and roles in conducting meetings

2. Recognizing and managing the effect of different behaviours on meetings

3. Knowledge on the methods of reviewing meetings

No of participants:


Venue: WTI





Personality Development for Managers

Course No. MMM 18

Name of the

Course Personality Development for Managers

252

Aim By the end of the program, participants will be able to enhance

competencies on Personality Development


1. improve self-awareness and self-knowledge

2. building or renewing self-esteem

3. improve health and happiness

4. define and execute personal development plan

5. identify strategic goals for the life and strategies to achieve

those goals

6. understand the importance of EQ to personal, career, family and

social life and learn strategies to develop EQ

7. understand how to control and manage anger

8. understand the importance of Yoga and physical fitness for

increasing work-life performance.

9. explore the importance of Music Appreciation and its

importance to be a successful person in order to work in the

organizations effectively.

10. identify advantages of Yoga and Meditation for healthier life

Target Group:


Province

Duration:

Five (5) days

Core Areas

1. Physical Fitness

Training

2. Spiritual Development

3. Personal Development

Plan (PDP)

4. Social dancing

5. introduction of Yoga

and Meditation

6. Physical fitness and

health

7. Music and

Appreciation

8. Introduction to

Emotional Intelligence

9. Nutritious local foods

for executive life


11. Assertiveness

12. Grooming and

Etiquette Training

Content

1 Physical Fitness Training

- Introduction to event and event management

- Types of events


- Framework of the event


2 Spiritual Development

- What is Spiritual Development?

- What is the process?

- When it was?

- Where it is?

- How can achieve it?

- Why it is important?

3 Personal Development Plan (PDP)

- What is personal development and PDP

- Personal vision, mission and values

- Introducing goal setting concept and action plan

- Identification of strategic goals

- Career

- Wealth creation

- Fun/ entertainment

- Relationships

- Health

- Family

253

4 Social Dancing

- Free-style Dancing

- Twist Dancing

5 Introduction of Yoga

- Importance of Yoga and advantages

- Preparation for flexible physical fitness for Yoga

(Introducing “Pawanamuktha exercise”)

- Introducing “Asana” (Positions)

- Introducing “Pranayama” (breath control)

- Relaxation techniques for body and mind

6 Physical Fitness and Health

- Physical fitness for basic health

- Nutrition - fruits - postures

7 Music and Appreciation

- Music for stress management and balance life

style

8 Introduction to Emotional Intelligence

9 Nutritious local foods for executive life

- Nutritious local foods for executives to reduce

stress

- How to prevent non-communicable diseases

10 Stress Management

- What is Stress?

- How to understand stress scientifically?

- How to use stress to perform well?

- What is clinical stress?

- How to manage stress?

11 Assertiveness

- Definition of assertiveness

- Qualities of assertive manager

- Guidelines to improve assertiveness

- Benefits of assertiveness

12 Grooming and Etiquette Training

- Good health and nutrition

- Personal Hygiene

- Beauty care

- Personal grooming

- Posture

Key learning points


1. Developed capacity on event management

2. Improved knowledge and understanding on event management process

3. Enhanced skills on event planning

Methodology:

• Theoretical background as pre-reading with materials provided in advance.

• Activity based few standard class room sessions.

• Steps of planning and implementation of a basic public event as a group activity.

• Site seeing/participation of a public event preparation.

254

No of participants:


Venue: WTI

255





Strategic Planning

256

Course No. MMM 22

Name of the

Course

Strategic Planning

Aim To enhance competencies on the formulation of vision ,mission, goals

and objectives and strategic planning. Objectives By the end of the program, participants will be able to;

1. improve skills on the preparation of vision, mission, goals and

objectives


practices

3. improve skills on the preparation of strategic plan. Target Group:


Province

Duration:

Three (3) days

Core Areas

1. Preparing for Strategic

Planning Process

2. Initiating a Strategic

Planning Process

3. Developing a Strategic

Plan


Content

1. Preparing for Strategic Planning Process

- Preparing for Strategic Planning Process

- Set the Parameters for Strategic Planning Process,

- Set the Parameters for Preliminary Planning Phase,

Stakeholder, Real Life Story

- How to set the Parameters for the Strategic Planning

Process, Assessment Activity?

- Establish a Strategic Planning Committee

- Establish a Committee for Assessment Activity

- How to gather Operational data - Real Life Example

- How to gather Operational data - Assessment

Activity


- Develop a Vision Statement, Mission Statement,

Core Competencies, Real Life Story

- How to Develop a Vision Statement, Assessment

Activity?

- How to Develop a Mission Statement, Assessment

Activity?

- Assess Internal and External Environments,

Environmental Scan, Trend

- How to Assess Internal/External Environments,

Assessment Activity


- How to Perform SWOT Analysis, Assessment

Activity



- Set Goals and Objectives, SMART Goals, Hierarchy

of Objectives

- Set Goals and Objectives – Guidelines, Assessment

Activity

- Develop Strategy for Achieving Goals

257

- Draft the Strategic Plan, Executive Summary, Draft

the Strategic Plan - Guidelines

- Draft the Strategic Plan - Assessment Activity


- Assign Responsibility and Authority,

Accountability, Strategic Alignment

- How to Assign Responsibility and Authority,

Assessment Activity?

- Establish a Monitoring System, Assessment Activity

Key learning points



2. Ability to assess internal and external environment.


4. Skills in preparation of Strategic Plans.


No of participants:


Venue:WTI

258



CATEGORY 2: FINANCIAL MANAGEMENT

259



261




Value for Money

Course No. MMM 29

Name of the


Aim To enhance competencies of participants on the value for money and



1. improve knowledge and understanding of value for money (VFM) /

performance review and its applicability.

2. enhance skills of planning, delivering and reporting on VFM/


3. gain understanding on the application of VFM auditing techniques to

assess “economy, efficiency and effectiveness” in the public sector.

Target Group:


Province

Duration:

Two (2) days

Core Areas




Content



- VFM Audit bodies

262

4. Developing a VFM Audit

Programme

5. Readiness Check

6. VFM Techniques

7. Defining the “audit

questions”

8. Planning the VFM Audit


Process

10. Audit Completion


- Applicability of VFM to the private vs. public

sector



methodologies


roles

3. The 3‘E’s of VFM

- An introduction to “Economy, Efficiency and

Effectiveness”





- Cutting your cloth



5. Readiness Check

- Is your Organization ready?

- Is you Audit Team ready?




- Required skills and resources


6. VFM Techniques

- The range of techniques available and their


- Consideration of “Control-based” approach vs.

“Performance-based” approach

7. Defining “Audit questions”




8. Planning VFM Audit

- Case Study Part I: Initial Review

- Managing the audit risks

- Case Study Part II: Risk Assessment

- Defining the scope

- Determining resources




- Case study part III: Audit Criteria

- VFM Audit Evidence

– Whatevidenceneed


– Standard of evidence

- Collection Plan


263




- Quality Control

- The right of reply




- Maximizing impact



Key learning points


1. Knowledge on value for money and performance auditing

2. Being equipped with the skills to produce reports that maximize impact, drive

improvement and add real value to the business.


No of participants:


Venue: WTI

264




CATEGORY 3: INFORMATION

TECHNOLOGY

265





CATEGORY 4: PROBLEM SOLVING, DECISION MAKING AND INNOVATIONS

266



CATEGORY 5: DEVELOPMENT MANAGEMENT

267









Course No. MMM 36

Name of the

Course


Aim To enhance participants’ competencies on theoretical knowledge on

development planning, applications and practices.


1. define concepts of development planning

2. identify and explain steps of planning cycle

3. improve knowledge and understanding on types of planning

4. improve skills of sub-national level planning

Target Group:


Province

Duration:

Three (3) days

Core Areas

10. Introduction to planning

& national planning

Content

10. Introduction to planning & national planning

- Introduction to planning

268


12. Macro planning &

Macro planning

techniques

13. Perspectives on

community development

planning

14. Importance of Data &

Information in planning

15. Introduction to Physical

Planning

16. Environment concerns in

planning


18. Surveying, Mapping and

GIS Techniques in

Planning

- Types of planning

- Planning approaches

- Planning cycle

- National planning programmes and projects


- Definitions to sector

- Sectoral compositions of the economy and changes

- Sectoral planning process

- Sectoral planning and National planning

12. Macro planning & Macro planning techniques

- Economic development plans of Sri Lanka

- Basic Macro planning techniques

13. Perspectives on community development planning

- Definitions tocommunity

- Approaches for community development planning

in Sri Lanka

14. Importance of Data & Information in planning

- Data & information sources

- Socio-economic profile of Sri Lanka

- Importance of data and information in relation to

planning

15. Introduction to Physical Planning

- Definitions & the concepts of physical planning

- Types of physical planning

- Aspects of physical planning

16. Environment concerns in planning

- Definitions to environment

- Planning and environment

- Elements of environmental planning

- EIA & IEE in brief


- What is PRA & RRA?

- PRA & RRA as data collection techniques

- Components of PRA & RRA

- Applications of PRA & RRA

18. Surveying, Mapping and GIS Techniques in

Planning

- Introduction to surveying and its process

- Mapping and types of maps

- Importance of mapping in planning

- GIS as a planning tool

Key learning points


4. Knowledge on cyclical process of planning;

5. Knowledge on different types of planning

6. Awareness on development planning

No of participants:


Venue: WTI

269





Computer Based Project Planning – MS Project

Course No. MMM 37

Name of the

Course Computer Based Project Planning – MS Project

Aim To improving participants’ competencies in the application of computer

software for project planning.


1. gain knowledge and understand the concepts and techniques of

project management 2. improve knowledge on project planning and appraisal techniques 3. improve knowledge on MS Project 4. improve skills on the application of MS Project software in

planning monitoring and reporting of project management

activities Target Group:


Province

Duration:

Four (4) days

Core Areas

1. Project concepts and

project cycle

2. Project Preparation –

Content

1. Project concepts and project cycle

– What is a project? – Project cycle and steps

270

principles, methods and

techniques

3. Project planning

4. Application of MS Excel

for Project Appraisal

5. Understanding MS

Project Basics

6. Project Planning with

MS Project

7. Tracking Project

Progress Using MS

Project

8. Project Management

Information System

– Project process 2. Project Preparation

– principles, methods and techniques 3. Project planning

– WBS and Work Plan – Network Analysis

4. Application of MS Excel for Project Appraisal

5. Understanding MS Project Basics

6. Project Planning with MS Project

7. Tracking Project Progress Using MS Project

8. Project Management Information System

– Progress Reporting



1. Ability to apply MS Project software project planning and reporting.

No of participants:


Venue:WTI





Managing Development Projects and Programmes

Course No. MMM 38

Name of the

Course Managing Development Projects and Programmes

Aim To improveparticipants’ competencies in writing project proposals.



2. improve knowledge and understanding on components of a

project and project cycle

3. improveknowledge and understanding of project feasibility and

appraisal

4. gain knowledge on project monitoring and evaluation

5. develop skills in creating project plans

Target Group:


Province

Duration:

Three (3) days

Core Areas


management and

Content

1. Introduction to project management and importance of a

project proposal.

271


proposal.


& prioritization

3. Developing project

ideas and project

objectives

4. Project feasibility study

5. Preparation of project

plan

6. Preparation of project

budget


proposal

8. Project appraisal

9. Project monitoring and

evaluation

- Defining a project

- The project Cycle



- Importance of writing project proposals

2. Problem identification & prioritization

- Defining a problem



- Selection of a key problem

3. Enhancing project ideas and objectives

- Project identification and it’saspects

- Exercise for choosing project title and setting project

objectives



4. Project feasibility study

- What is feasibility?

- Types and aspectsoffeasibility

- Feasibility report

5. Preparation of project plans

- Preparation of WBS

- Preparation of work plan

6. Estimating the budget of a project

- What isabudget?

- Required information to estimate a budget

- The best practices in budget estimation

- The importance of budget to a project


- Different project proposal formats

- Different components of a project

8. Project Appraisal

- Appraisal techniques


- Definitions to M&E

- Types of M&E

- Importance of M&E

- Improving M&E indicators

- Difference between M&E




2. Ability to identify major components of a project proposal

3. Being equipped with skills to prepare project plans and write project proposals

No of participants:


Venue:WTI

272





Project Monitoring and Evaluation

Course No. MMM 39

Name of the

Course Project Monitoring and Evaluation

Aim To improve participants’ competencies on project monitoring and

evaluation.


1. define major concepts of project monitoring and evaluation 2. improve skills of project monitoring and evaluation 3. improve skills on preparation of monitoring and evaluation plan

of a project.

Target Group:


Province

Duration:

Two (2) days

Core Areas


monitoring &

evaluation.

Content

1. Introduction to project management, monitoring &

evaluation.

- What is project monitoring?

273

2. Progress reviewing and

progress control 3. Developing M&E

indicators 4. Data collection for

M&E 5. Practices of M&E 6. Project evaluation and

evaluation techniques 7. Project M&E reporting

- What is project evaluation? - Steps of monitoring and evaluation - Types of monitoring

2. Progress reviewing and progress control

- Importance of reviewing progress - Progress review meetings - Process of reviewing and controlling

3. Project evaluation and its techniques

- Types of Evaluation - Evaluation techniques

4. Identifying M&E indicators

- What is an indicator? - Characteristics of an indicator - Identifying SMART indicators

5. Data collection for M&E

- Need of data - Data collection methods - Data analysis and presentation - Decision making

6. Practices of M&E

- Practical aspects of M&E 7. Project M&E reporting

- Types of reports - Contents in different types of reports - Time and frequency of reporting - Reporting styles



1. Knowledge on project monitoring and evaluation

2. Ability to identify indicators for monitoring and evaluation

3. Understanding progress and evaluation reporting

No of participants:


Venue:WTI

274





Disaster Management

Course No. MMM 40

Name of the

Course Disaster Management

Aim To upgrade knowledge and understanding on disasters, disaster

management and its practices


1. improve knowledge on overview of disaster management

2. identify and assess disaster risks

3. prepare a disaster plan

4. develop effective processes for preparedness planning to

improve disaster response and recovery activities

Target Group:


Province

Duration:

Three (3) days

275

CoreAreas

1. Global, National and Local

disaster risk situation

2. Basic concepts & terminology

used in disaster management

3. Overview of disaster

management

4. Hazard, Vulnerability &

Capacity Assessment

5. Disaster risk reduction

practices

6. Significance of early warning

systems in disaster

management

7. First Aid and techniques of

first aid

8. Disaster preparedness planning

and emergency response

9. Climate change scenario and

adaptation measures

10. Landslides and land slide

mitigation

Content

1. Global, National and Local disaster risk situation

- Introduction to disaster management

- Global scenario

- National and local disaster situations

2. Overview of disaster management

- Understandingadisaster and a hazard?

- Basic concepts & terminologies used in disaster

management

- Disaster cycle

3. Hazard, Vulnerability & Capacity Assessment

- Hazards and vulnerability

- Capacity assessment

4. Disaster risk reduction practices

- Practices of disaster management

- Process of risk reduction

- Approaches and procedures

- Community participation

5. Significance of early warning systems in disaster

management

- Introduction to early warnings

- Early warning systems in Sri Lanka

6. First Aid and first aid techniques

- Introduction to first aid

- Steps to be followed

- First aid techniques

7. Disaster preparedness planning and emergency

response

- Disaster preparedness

- Disaster response

- Preparedness and response planning

8. Climate change scenario and adaptation measures

- Global scenario of climate change

- Effect of climate change

- Climate change adaptation measures

9. Landslides and land slide mitigation

- Landslides situation in Sri Lanka

- Its impact

- Responsibilities and responsible organizations

Key learning points


1. Understanding of the various disasters and their consequences.

2. Dealing with disasters

3. Exposure to adaptation measures

Methodology: Interactive lectures, group activities, stimulation activities

discussions and presentations

276

No of participants:


Venue: WTI

CATEGORY 6: FACILITY/RESOURCE MANAGEMENT

277









278




Facilitation Skills

Course No. MMM 46

Name of the

Course

Facilitation Skills

Aim To equip participants with facilitation skills.


1. explain the role as a facilitator.

2. identify facilitation styles and the different ways to meet the

needs of a group.

3. apply appropriate facilitation interventions

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. Role of the facilitator

2. Facilitation styles

3. Facilitation skills and

interventions

4. Group working techniques

5. Practice sessions –

preparation

Content

1. Role of the facilitator

- Definition of facilitation

- Role of facilitator versus leader

2. Facilitation styles


- Styles of facilitation

- Adapting facilitation styles to maturity of a

group

- Personal facilitation styles

3. Facilitation skills and interventions

- Key facilitation skills and techniques

- Intervention types of facilitation

- Using questions to manage meeting

behaviorsand contributions

4. Group working techniques

- Identifying different group working

techniques

5. Practical sessions – preparation

- Experience in group working methods

Key learning points


1. Exposure to a range of group working methods to be practiced.

2. Experience in trying out a group working method

3. Using facilitation skills to practical context.


No of participants:


Venue: WTI

279





Basic Computer Training

Course No. PL 48

Name of the

Course

Basic Computer Training

Aim Make aware on using computers for implementation of existing

inventory control system


1. maintain proper relationship with sales outlets and stores of

WayambaJanakala Foundation

Target Group:

Officers who are employed in connection with

inventory control system of WayambaJanakala

Foundation, sales outlet managers of

WayambaJanakala Foundation and sales Assistants

Duration:

Two (02) days.

Core Areas


computers

2. Introduce the parts of

computer

(Monitor / CPO / VPS /

Printer)

3. Connect to the power

supply and function

the computer.

4. Introduce the key

board


computer based

inventory control

system (process)

6. Make aware on billing

Content

1. Basic introduction to computers

2. Introduce the parts of computer

(Monitor / CPO / VPS / Printer)

3. Connect to the power supply and function the

computer.


5. Basic introduction to computer based inventory

control system (process)

6. Make aware on billing system (Reload, short cut and

function key)

7. Take sales outlet reports

8. Information regarding team view and any disk

9. Common problems

280

system (Reload, short

cut and function key)

7. Take sales outlet

reports

8. Information regarding

team view and any

disk

9. Common problems

Key learning points


1. Basic introduction to computer

2. Make aware on computer Based Inventory control system


No of participants:


Venue: WTI

281

CATEGORY 1: MANAGEMENT

282




TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF




Training Programmes for Non-Managerial Staff


283

Course No. NMM 01

Name of the

Course


Aim To enable participants to understand attitudes formation and the role

attitudes play in shaping the behaviour of an individual.


6. understand the process of formation of attitudes

7. identify characteristics of successful people

8. control own attitude

9. deal with negative attitudes.

Target Group:

Public sector Non-Managerial Staff in North Western

Province

Duration:

Two (2) days

Core Areas

1. Attitudes - what, why and

how

2. What does it take to be

successful in life?


4. How to have a positive

impact on negative people

5. How to minimize the

impact of negative people?

Content

10. Attitudes - what, why and how


11. What does it take to be successful in life?


- Four typical phases of attitude at work




13. How to have a positive impact on negative people

14. How to minimize the impact of negative people?



Key learning points


3. Learning of the role attitudes play in molding peoples’ personality.


No of participants:


Venue: WTI





Disciplinary Procedure

284

Course No. NMM 02

Name of the Course Disciplinary Procedure

Aim Furnishing the participants a comprehensive knowledge about the

Disciplinary procedure in the public sector.


1. understand the expected behavior ofpublic servants in

workplaces.

2. Steps of disciplinary procedure.

3. Conduct preliminary investigations and formal inquiries.

Target Group:

Public sector Non-Managerial staff in North Western

Province

Duration:

Three (3) days

CoreAreas


2. Preliminary

investigation.

3. Charge sheets.


5. Appeals.

Content

1. Behavioral expectations of public servants

• Acts of misconduct.

• Mind offences.

• Severe offences

2. People rights - Need to be accountable to public


3. Conducting preliminary investigations.

4. Drafting charge sheets.


6. Disciplinary orders.

7. Appeals.


• Practical experience in,

- Conducting preliminary investigations.

- Framing changes

- Conducting formal inquiries.

Methodology:

• Lectures, Discussions, Exercises and Role Plays

No of participants:


Venue: WTI






285

Course No. NMM 03

Name of the Course Effective Communication

Aim To enable participants to communicate clearly with impact by

improving their verbal and non-verbal communication styles as well

as enhancing interpersonal skills.


1. recognize different styles of communication, improve


2. reflect on different methods of communication and decide

what is more suitable.

3. appreciate the role of body language and voice tone in


4. communicate the message in an effective and engaging way

for the recipient.

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. Forms and methods of

communication


3. Non-verbal

communication

4. Action planning and

reflection

Content


- One-way versus two-way

communication



- Different effective communication

methods



- Appreciating different communication

styles

- Identifying our own communication

styles and preferences





- Body language

- Active listening

4. Action planning and reflection

- Review of learning

Key learning points


1. Knowledge on forms and methods of communication

2. Knowledge on communication styles

3. Awareness on non-verbal communication

Methodology:

Interactive lectures, Exercise, and Discussions

286

No of participants:


Venue:WTI





Effective Customer Service

287

Course No. NMM 04

Name of the

Course

Effective Customer Service

Aim To enhance participants’ skills and behaviours to offer and excellent

customer service.


1. adopt a consistent, professional style when speaking with

customers



3. listen effectively, ask questions and summarize to respond fully



optimize expectations

5. turn customer disappointments into a positive experiences

Target Group:


Province

Duration:

Three (3) days

Core Areas


Service


enquiries


needs and responding

to requests


customer requests

5. Service recovery


practice


relationships

Content


- Features of a great Customer service

- Sharing experiences of good and bad services

- Responsibility of customer services

- Stepping into customers’ shoes


- Customer Contact Model and standards of

services





requests

- Questioning


- Summarizing




assertively

5. Service recovery

- Turning disappointments into delights




288

service issues


- trust and loyalty

- Differentiating from competitors

- Identifying ways to add value and optimize


Key learning points


1. Appreciation of the value of customer service

2. Dealing with customer inquiries and complaints

3. Building lasting relationships with customers


No of participants:


Venue: WTI





Effective Time Management

289

Course No. NMM 05

Name of the

Course

Effective Time Management

Aim

To improve competency of public officials on effective time management

enhancing service delivery.



2. identify time robbers

3. enhance skills in planning works

4. improve skills to set SMART goals and objectives.

5. improveskills to organize and prepare action plans.

Target Group:

Public sector Non-Managerial staff in North Western Province

Duration:

Three (4) days

Core Areas

1. Prioritizing

2. Time Robbers

3. Planning Your Work

4. The Four D's

5. How to Delegate Effectively

6. Setting SMART Goals for

Yourself

7. Techniques for Getting

Organized

8. Time Mapping

9. Developing a Personal Action

Plan

Content

1. Prioritizing

- Benefit versus effort

- Urgent versus important

- The necessity of time management

- Values and priorities

- The prioritization grid

2. Time Robbers

- Time robbers imposed by others

- Time robbers imposed by you

3. Planning Your Work

- Benefits of planning

- Guidelines and tools for efficient planning

- The difference between planning and

scheduling

- Five minutes before the hour

4. The Four D's

- What makes the 4 Ds easy

- Guidelines for keeping a piece of paper

- Dump, Delay, Delegate and Do

- Using the 4 Ds

5. How to Delegate Effectively

- What is delegation?

- The five Levels of delegation

- Five steps to delegation

- Keeping responsibility

- When you cannot delegate

6. Setting SMART Goals for Yourself

- Why you need to set goals now

- Identifying what you want to accomplish

- The 3 Ps of goals

- SMART goals

7. Techniques for Getting Organized

290

- The need for organizing

- Organizing your day - using a "to do" list

- Pareto - the 80-20 rule - and quick wins

- Organizing your workspace

- Effective e-mail operation

- The batching technique

- Streamlining your approach with sting

- Meetings and phone calls

8. Time Mapping

- Using technology

- Productivity analysis

- Scheduling of demanding tasks

- What is a time map?

9. Developing a Personal Action Plan

Key learning points


2. Improved skills of setting SMART objectives

3. Identification of time robbers

4. Mapping out time

5. Preparation of action plan


No of participants:


Venue:WTI





Entrepreneurship Development

291

Course No. NMM 06

Name of the

Course

Entrepreneurship Development

Aim To enhance competencies required to identify, assess and promote rural,

small and medium Level business among community.


1. improveunderstanding on basic requirements develop entrepreneurship

in regional Level.

2. identify self-employment opportunities and related problems.

3. create business opportunities to commence new businesses.

4. improve ability to prepare business plans and estimate budgets.

5. improve competencies to inculcate micro banking and credit practices.

6. facilitate community trainings on self-employments.

Target Group:


Province

Duration:

Four (4) days

Core Areas

1. Introduction to

entrepreneurship and

entrepreneurship

development.

2. Entrepreneurial

development organizations

3. Discussion with a well-

known self-developed

Entrepreneur

4. Green environment and

Women perspectives of

SME

5. Business registration

process

6. Banking and micro finance

methods

7. Preparation of Financial

Budgets

8. Business Monitoring and

Risk Mitigation Methods

9. Prepare a business Plan for

small business

Content

1. Introduction to entrepreneurship and

entrepreneurship development.

- Entrepreneurship and entrepreneurial

competencies

- Entrepreneurial life cycle

- Self-employmentsagainstwage employments

- Identification of business opportunities

- Introducing strategies to find opportunities

2. Entrepreneurial development organizations

- Role of ITI, EDB and IDB

- Role of LAKSALA, NCC and NEDA

3. Discussion with a well-known self-developed

Entrepreneur

- Categories of SME sector and structure

- Driving forces behind successful stories

- Understand challenges faced by SME

4. Green environment andwomen perspectives in SME

- Environmental sensitiveness

- Assessing appropriate decent business under

Green concepts

- The various programmes and projects

implemented in women Entrepreneurshipwith

successes and failures in Sri Lanka

5. Business registration process

- Basic knowledge of Contract Law, Commercial

Law

- Business Registration Act

6. Banking and micro finance methods

- Micro Finance and why MF

- Advantages of MF arrangements for poverty

reduction

292

- Micro Finance products and services

- Legal and regulatory aspects of MF

- Banking practices in providing MF

7. Preparation of Financial Budgets

- Estimation and it is importance

- Estimate income and expenditure

8. Business Monitoring and Risk Mitigation Methods

- Interpretation of financial reports

- Profitability ratio

- Liquidity ratio

- Basic variationanalysis

- Non-financial analysis

9. Preparation of a business plan for small businesses

- Group work

Key learning points


1. Competencies to identify, assess and promote rural, small and medium Level businesses

among community


No of participants:


Venue: WTI






293

Course No. NMM 07

Name of the

Course


Aim To equip participants with regulations in Establishment Code and Procedural

Rules of Public Service Commission.


1. enhance the knowledge on Procedural Rules of PSC

2. enhance the knowledge on Establishments Code

3. enhance the knowledge and skills on application of Establishment Code

and Procedural Rules of PSC

4. optimize the knowledge in Disciplinary Procedure

5. improve skills in conducting preliminary investigations and preparation

of charge sheets

6. improve knowledge on conducting formal inquiries

Target Group:


Province

Duration:

Five (5) days

Core Areas

1. Application on

Procedural Rules of PSC

2. Application on

Establishment Code

3. General conduct and

discipline

4. Disciplinary authority

5. Conducting preliminary

investigations

6. Preparation of charge

sheets

7. Conducting formal

inquiries

Content

1.Application on Procedural Rules of PSC

- Appointments

- Confirmation

- Release of a public officer from the public service

- Re-instate

- Retirement

- Transfers

2.Chapter VI

- Chapter VIII

- Chapter IX

- Chapter X

- Chapter XI

- Chapter XII

- Chapter XIII

- Chapter XIV

3. Application on Establishment Code

- Chapter XV

- Chapter XVI

- Chapter XVII

- Chapter XVIII

- Chapter XIX

- Chapter XX

- Chapter XXI

- Chapter XXII

- Chapter XXIII

4. Application on Establishment Code

- Chapter XXV

- Chapter XXVI

294

- Chapter XXVII

- Chapter XXVIII

- Chapter XXIX

- Chapter XXX

- Chapter XXXI

- Chapter XXXII

- Chapter XXXIII

- Chapter XXXVI

5. General conduct and discipline &disciplinary authority

- Definitions to discipline and misconduct

- Chapter XLVII of the E-code

- Constitutional Provisions

- Gazette notifications related to power delegation by

PSC

6.Conducting Preliminary-Investigations

- How to synthesize and analyze data and information

- Reporting formats

7.Preparation of Charge Sheets

- Matters arising out of a preliminary investigation

report

- E-code provisions

- Main elements of a charge sheet

- Drafting charge sheets

- How to synthesize and analyze data and information

- Reporting formats

Key learning points


1. Ability to manage investigations with the proper understanding of establishment code and

procedural rules of PSC.


No of participants:


Venue: WTI

295





Selling Techniques

Course No. NMM 09

Name of the

Course

Selling Techniques

Aim To equip participants with selling techniques to win customers.


1. understand customer requirements and sales process

2. explore beliefs about selling

3. create a great first impression and professional opening

4. uncover needs and opportunities

5. practice introducing services and products

Target Group:


Province

Duration:

Three (3) days

296

Core Areas

1. Introduction to Marketing



listening


questioning


6. Personal preparation and

practise

Content

1. Introduction to Marketing

- Perceptions and beliefs about sellings and

salesmen

- Understanding the selling and buying cycles

- Stages of the consultative sales model


- Purpose of the discussion

- Key elements of the opening

- Practise in small groups

3. Uncovering needs – listening

- Barriers to listening and active listening

- Practise of listening skills

4. Uncovering needs – questioning

- Types of questions, questioning funnel

- Summarizing

- Practise of questioning skills


- Addressing a ‘Need’

6. Personal preparations and practises

- Applying Customer Contact Model/

Marketing Plan

7. Applying learning and next step

- Review of learning, action planning and

activities

- Sales Training Course feedbacks

Key learning points


1. Executing tools and techniques of selling in order to yearn customers.


No of participants:


Venue:WTI

297





Stores Management

Course No. NMM 10

Name of the

Course

Stores Management

Aim To impart participants with knowledge and equip with skills to manage

stores effectively and efficiently.


1. understand the process of store management

2. improve skills in managing stores

3. improve skills in controlling inventory

Target Group:


Province

Duration:

Five (5) days

298

Core Areas


2. Store location, building and

layout

3. Material identification

systems


5. Storage systems

6. Preservation of material in

storage

7. Issuance of materials from

stores




11. Store accounting

12. Store records

Content


- Types of stores


- Centralized, decentralized stores

- Location of stores

- Store procedure

2. Store location, building and layout

- Site location

- Store buildings

- Principles of building designs

- Storage facilities

- Small storehouses

- Storage location systems

- Material handling equipment

3. Material identification systems

- Need for coding

- Codification

- Standardization

- Variety reduction


- Receipt section

- Organization

- Functions and responsibilities

- Receipt procedure

- Inspection methodology

- Clearing goods and claims

5. Storage systems

- Storage objectives

- Importance of efficient storage

- Storage methods

- Equipment storage

- Stockyards

6. Preservation materials in stores

- Deterioration of materials

- Stores hygiene

- Preservation measures

7. Issuance of materials from stores

- Authorization

- Indenting for materials

- Order picking

- Issuance Procedure


- Need for stocktaking

- Techniques of stocktaking

- Investigation of discrepancies and

reconciliations

- Stock adjustments and Write-off


299

- Accidents

- Safety of handling equipments

- Security

- Theft


- Need for inventory control

- Economic Order Quantity

- Methods of controlling stock Levels

- Selective inventory control

11. Store accounting

- Need for store accounting

- Stock valuation

- Valuation of material issues

- Inventory valuation

12. Store records

- Stock cards

- Material Requisition Form

- Store Transfer Note

- Goods Received Note (GRN)

- Gate Pass

- Material Return Note (MRN)

Key learning points


1. Organizing a small storehouse

2. Knowledge in storage system

3. Skills to handle stores

4. Skills to control stocks

5. Knowledge on different stock cards held in a store


No of participants:


Venue: WTI

300





Stress Management

Course No. NMM 11

Name of the

Course

Stress Management

Aim To enhance competencies of managing participants’ stress and balance

their work life.


1. assess and analyze the symptoms, causes and effects of personal

and other stressors in order to apply appropriate stress management

techniques.

2. effectively monitor the stress management techniques and revise in

order to meet current needs.

Target Group:

Public Sector Non-Managerial staffin North Western

Province

Duration:

Two (2) days

301

CoreAreas

1. Costs and benefits of

reducing work-related

stress

2. What is stress/stressors

and controls

3. Recognizing the signs

and symptoms of stress


toolkit


dealing with work-

related stress


Stress Manager

Content

1. Costs and benefits of reducing work-related stress

- Impact and costs of stress on the organization



- An introduction to stress awareness


- Are there any good stresses?

3. Recognizing the signs and symptoms of stress

- 4 sources of stress – emotional, mental,



- Identifying one’s personal stress map






related stress


6. Skills of an Effective Stress Manager

- Critical role of the line manager


Key learning points


1. Maintain a stress awareness log


relevance.

3. Practice specific techniques, track effectivenessand revise to meet personal

preferences.

4. Create an adaptable stress management plan for academic success incorporating

selected techniques.


presentations

No of participants:


Venue: WTI

302





Results Based Team Building

Course No. NMM 12

Name of the

Course

Results Based Team Building

Aim To facilitate employees to work as a team in order to achieve

organizational objectives


1. define the key concepts associated with team work and team

building

2. identify the main obstacles to effective team work

3. understand the nature of team formation process

4. understand critical components required for a high performance

team

5. build a cohesive team

6. explain the benefits of developing and maintaining effective

team work

Target Group: Duration: Three (3) days

303


Province

CoreAreas

1. Types of teams

2. Characteristics of a

team.

3. Stages of team

development

4. Systematic approach

to team work

5. High performing

team

6. Why teams fail

Content

1. Types of teams

- Formal teams and Informal teams

2. Characteristics of a team

- Membership is clearly definable

- Performance goals are well defined, clear and

agreed

- Interdependency and collaboration are the keys

to success

- Identify the importance of thinking ‘We’ in

place of ‘I’

- Shared values and principles unite a team.

- Interaction and communication Levels

3. Stages of team development

- Forming

- Storming

- Norming

- Adjourning

4. Systematic approach to team work

- Scope and expectations

- Briefing and training

- Performing the task

- Monitoring and reviewing

5. High performing team

- Characteristics

- Maintenance

- Causes of low performance

6. Why teams fail

- People

- Communication

- Resources

- Objectives

- Weariness

Key learning points

Knowledge about

1. Team building techniques

2. Overcome issues of team building

3. Maintenance of a high performing team

Methodology:

Class sessions, Group discussions, Stimuli exercises, Case studies and problem Solving

exercises, Individual assignments, Templates and tools

No of participants:


Venue:WTI

304


CATEGORY 2: FINANCIAL MANAGEMENT

305








Financial Management in Public Sector

Course No. NMM 13

Name of the

Course

Financial Management in Public Sector

Aim To enhance participants’ competencies on theoretical and practical

aspects of financial management in public sector


1. gain understanding on the Statutory and Institutional

arrangements to exercise control over public finance.

2. acquire knowledge on the powers and functions of the Minister

of Finance and the treasury operations.

3. identify the powers and functions of chief accounting officer,

revenue accounting officer and accounting officer

306

4. identify on powers and functions of the Auditor General and

other related matters.

5. acquire knowledge on the Government Budgeting Process and

Expenditure Control.

6. acquire knowledge on the Government Procurement Procedure.

7. acquire knowledge on the Treasury Operations and Cash

Management and other related matters.

8. acquire knowledge on the important sections of Financial

Regulations

9. improve understanding on the structure, functions and activities

of a Divisional Secretariat and related matters.

10. acquire skills in computation relating to the concept of Time

Value for Money

Target Group:


Province

Duration:

Five (5) days

Core Areas

1. Legal and Regulatory

Framework of Public

Finance

2. Powers and Functions of

the Minister of Finance

and the Treasury; Fiscal

Governance and

Management

3. Chief Accounting

Officer, Revenue

Accounting Officer and

Accounting Officer

4. Auditor General – his

Powers and Functions

5. Government Budget and

Expenditure Control

6. Government

Procurement Procedure

7. Treasury Operations

and Cash Management;

Role of Central Bank and

External Funding


9. Structure, Functions

and Activities of

Divisional Secretariats

with Special Emphasis

on Public Financial

Management

10. The Concept of Time

Value of Money

Content

1. Legal and Regulatory Framework of Public Finance

- Constitutional Provisions

- Parliamentary Control

- Other legal and regulatory framework of public

finance in Sri Lanka including COPE and

COPA

2. Powers and Functions of the Minister of Finance

and the Treasury; Fiscal Governance and

Management

- Consolidated Fund and its operation

- Meaning and Method of Appropriation

- Powers and Functions of the Minister of

Finance

- Powers and Functions of the Treasury

- Warrants and Imprest

- Fiscal Governance and Management

- Budget Outturn and Financial Management

Reforms

3. Chief Accounting Officer, Revenue Accounting

Officer and Accounting Officer

- Appointing Chief Accounting Officer

- Revenue Accounting Officer, Accounting

Officer and their Powers and Functions.

- Delegation of Authority

4. Auditor General – his Powers and Functions

- Internal Audit and the concept of Value for

Money Audit

5. Government Budget and Expenditure Control

- Importance of Public Expenditure Planning and

Management

307

- Identification of Organizational Objectives and

Functions

- Formulation and Finalization of Annual

Estimates of Revenue and Expenditure

- Variations of approved Estimates of

Expenditure

- Application of Virement Procedure

- Management of Public Sector Cadre

- Supplementary Estimates

6. Government Procurement Procedure

- Procurement of Goods, Services and Works

- Composition, Appointment, Powers and

Functions of Tender Boards and Technical

Evaluation Committees

- Tender Evaluation Procedure

- Management of Donor Funded Projects

7. Treasury Operations and Cash Management

- Treasury Operations

- Single Account and Cash Flow Management

- Role of Central Bank and External Funding


Financial Regulation Part I (Excluding Chapter

X)

9. Structure, Functions and Activities of Divisional

Secretariats with Special Emphasis on Public

Financial Management

- Structure, Functions and Activities of Divisional

Secretariats

- Relationship between the Central Government

and relevant Provincial Councils

- Public Financial Management in the Divisional

Secretariats

10. The Concept of Time Value for Money

- Compound Interest and Present Value

- NPV and IRR computations for projects

- Annuities and Perpetuities

Key learning points


1. Knowledge on financial regulations

2. Understanding the role of Accounting Officer, Revenue Accounting Officer and

Chief Accounting Officer

3. Awareness on financial procedure and treasury operations

4. Understanding the time value for money

No of participants:


Venue: WTI

308






Course No. NMM 14

Name of the

Course


Aim To enhance knowledge and skills of the Non-Managerial staffs involved in

public procurement process in North Western Province.


1. improveknowledge on salient features in public procurement process

in Sri Lanka.

2. enhance skills on preparation of Standard Bidding Documents

(SBDs), issuance of bidding documents, bid opening and evaluation

of bids.


manual and guidelines

4. familiarise with maintenance of contract files

309

Target Group:


Province

Duration:

Three (3) days

Core Areas

1. Introduction to public

procurement guidelines and

manual 2006 and

Objectives of public

procurement

2. Role and responsibilities of

BOC, TEC and PC


maintenance of contract

files

Content

1. Introduction to public procurement guidelines and

manual 2006 and Objectives of public procurement


- How to use guidelines and manual 2006?


procurement

- Key stages of bidding process

- Introduction to pre procurement activities

- Procuring and post procurement activities


2. Role and responsibilities of BOC, TEC and PC

- Role of the BOC

- Role of the TEC

- Role of the PC


3. Procurement checklist and maintenance of contract

files


- Required correspondences in the contract files


Key learning points




2. Understanding the roles and responsibilities of BOC,TEC and PC


No of participants:


Venue: WTI

310





Internal Auditing

Course No. NMM 15

Name of the

Course Internal Auditing

Aim To enhance participants’ competencies on theoretical and practical

aspects of internal auditing

311

Objectives By the end of the program, participants will be able to

1. understand the concepts of traditional and operational auditing

2. gain knowledge on proven tools and techniques for performing

effective audits

3. acquire a solid background in the basics of documenting and

evaluating internal control/fieldwork techniques

4. assessing risk, flowcharting, designing flexibility into the audit

program, performing the audit and applying audit results to solve

business problems

5. focus on and put into practice the communication skills

associated with internal auditing

6. conferencing with customers, writing audit findings and

recommendations.

Target Group:


Province

Duration:

Four (4) days

Core Areas


2. Contemporary Internal

Auditing

3. Risk Assessment

Strategies

4. Planning and Preliminary

Fieldwork

5. Documenting Internal

Controls

6. Audit Programs


8. Work papers

9. Audit Findings and Audit

Reports

10. Effective Audit

Communication

11. Sampling

Content


- The Role of the Internal Audit Department

- The Standards

- Leading-Edge Trends in IA

- Features of an Effective Internal Audit

Department

- Differences Between an Internal

Auditor/External Auditor

- Fraudulent Financial Reporting

- Internal Audit Department Sample Statement of

Purpose

2. Contemporary Internal Auditing

- Types of Internal Audits

- Economy, Efficiency and Effectiveness

- Operational Vs. Financial Auditing

- Overview of IT General Computer Control

System (GCCS)

- Steps in the Internal Audit Process: An

Overview

3. Risk Assessment Strategies

- Selecting the client


- Determining risks

- Performing standard for determining risks

- Effects of risks

- Identifying auditable activities

- Risk factors

- Trends in Risk Assessment

- Risk Assessment Approaches

4. Planning and Preliminary fieldwork

- Strategies for Planning Audit

312

- Notifyingclients

- Planning Memo

- Preliminaries of meetings

- The importance of preliminary work

- Strategies of effective planning

- Planning Resources

5. Documenting Internal Controls

- Evaluating and documenting the system of

internal controls

- Performance standard for controls

- Control points

- Cost/Benefit considerations

- Types of control

- The control environment

- Methods of documenting internal control

- Internal control

6. Audit Programs

- Performance standards, scope and developing

the audit program

- The audit program as a guide

- Criteria of audit programs

- Audit objectives/scope/test steps

- Sample audit program


- Performance Standards for fieldwork

- Audit evidence

- Handling sensitive evidence

8. Workpapers

- Performance standards for recording

information and engagement supervision

- Purpose of audit workpapers

- Workpaper techniques/templates

- Electronic workpapers

- Tick marks

- Quality assurance and improvement program

9. Audit FindingsandAudit Reports


- Selling audit report

- Strategies of issuing timely reports


10. Effective Audit Communication

- Possible barriers to overcome in the interview

- Diffusing the difficult interview

- Do’s and don’ts of effective interviewing

- Strategies for conducting and closing effective

meetings

11. Sampling

- Sampling and its effect on audit testing

- Sampling methodologies and terminology

313

Key learning points


1. Being equipped with the skills of assessing risk, flowcharting, designing flexibility

into the audit program, performing the audit and applying audit results to solve

business problems.

2. Communication skillsassociated with internal auditing

3. Ability to write audit findings and disseminate audit recommendations

No of participants:


Venue: WTI





Value for Money

Course No. NMM 16

Name of the


314

Aim To enhance competencies of the participants on the value for money and

audit performance


1. improve knowledge and understanding of value for money (VFM) /

performance review and its applicability.

2. enhance skills of planning, delivering and reporting on VFM/ audit

performance.

3. gain an understanding on the application of VFM auditing techniques

to assess “Economy, Efficiency and Effectiveness” in the public

sector.

Target Group:


Province

Duration:

Two (2) days

Core Areas



3. The 3 ‘E’s of VFM

4. Developing a VFM

Audit Programme

5. Readiness Check

6. VFM Techniques

7. Defining the “Audit

Questions”



Process



Content



- VFM Audit bodies

- Applicability of VFM to private sector vs. public

sector



methodologies


roles

3. The 3‘E’s of VFM

- An introduction to “Economy, Efficiency,

Effectiveness”





- “Cutting your cloth”



5. Readiness Check

- Is your organization ready?

- Is your audit team ready?




315

- Required skills and resources


6. VFM Techniques

- The range of available techniques and their


- Consideration of the “control-based” approach

vs. the “performance-based” approach

7. Defining “Audit questions”





- Case Study Part I: Initial Review

- Managing audit risks

- Case Study Part II: Risk Assessment

- Defining the scope

- Determining resources




- Case study part III: Audit Criteria

- VFM Audit Evidence

– What evidence need?


- Standard of evidence

- Collection Plan





- Quality Control

- The right of reply




- Maximizing your impact



Key learning points


1. Acquire knowledge on value for money and performance auditing

2. Being equipped with skills to produce reports that maximize impact, drive improvement

316

and add real value to business.


No of participants:


Venue: WTI

CATEGORY 3: INFORMATION TECHNOLOGY

317









Web Designing

318

Course No. NMM 19

Name of the

Course

Web Designing

Aim To enable participants to design web based applications for office

requirements


1. understand software development techniques

2. make code Level changes of existing PHP based web applications

and web sites

3. develop Web Applications using Apache, MySQL & PHP.

Target Group:

Public Sector Non-Managerial staff in North Western

Province

Duration:

Ten (10) days

Core Areas

1. Introduction to Web

Designing

2. DBMS and Database

designing

3. Structured Query language

and MySQL

4. HTML and CSS

5. Cascading style sheets

6. PHP Programming

7. PHP Programming

8. PHP Programming

9. PHP Programming

10. PHP Programming

Content

Module 1:

DAY 1 – Introduction to WebDesigning

1. Introduction to LAMP environment

• Introduction to LAMP

• Web server & Browsers

• Uses of database management systems

• Sever side scripting languages

2. Web application development environment

• Download Bitnami

• Installation

• Activation of Apache & MySQL

• Configuration

• Web Root identification

3. Basic operations

• Opening PHP MyAdmin

• MySQL database administration over the web

4. Integrated Development Environment (IDE) • Download Eclipse for PHP • Installation • Basic operations • Project creation

• File creation

• Import &Export Projects

Module 2: Database Management

DAY 2 – DBMS and Database design

1. Introduction to DBMS

• Introduction to DBMS

• Basic definitions

• Database architecture

• Database scheme

2. Introduction to Database Design & ER Diagram

• Basics of ER Diagrams

• Design simple database using ER Diagrams

• ER to relational mapping

319

3. Database Normalization

• Eliminating redundancy and ensuring data

dependencies

• Definitions of 1st, 2nd, 3rd and 4th Normal

forms.

4. Database Normalization

• Applications of relevant normalization

theories

DAY 03 – Structured Query language and MySQL

Database Operations

1. Structured Query language (SQL)

• Introduction to SQL

• Data Definition Language

• Data Manipulation Language

• SQL select statements

2. Structured Query language (SQL)

• Delete statements

• Update statements

• Replace statements

• Insert statements

3. Introduction to MySQL Database

• Preparation of web server environment

• Installation of Apache, PHP and MySQL

4. Creating of a simple database

• Creating of database using SQL query

• Creating of data tables using SQL

• Data entry using SQL query

• PHP MyAdmin operations

Module 3: Client Side Programming

DAY 04 – HTML and CSS

1. Introduction to HTML

• Users of HTML

• HTML Basic tags

• Creating a web page using HTML in Note

Pad

2. Creating web pages using HTML

• Page tags

• Head, title and body tags

• Heading and paragraph tags

• Form and table tags

DAY 05 – Cascading Style Sheets

3. Introduction to Cascading Style Sheets

• Basic Tags

• Fonts, Font size

• Bold & Italic

• Underline

320

• Font colors

4. Cascading Style Sheets Programming

• Styling Backgrounds

• Styling Links

• Styling Lists

• Styling Tables

• Boarder

• Outline

• Margin

• Padding

5. Introduction to Java Scripts

• Java script users

• Basics in Java script cording

• Data types

6. Java Script cording

• Decision making and flow control

statements

• Even Driven programming

• Embedding downloaded java script codes

into HTML pages

Module 4: Server Side Programming

DAY 06 – PHP Programming

1. Server side processing in PHP

• Introduction to PHP and its users

• Use of PHP Manual

• Basic PHP tags and Data types

• Embedding HTML tags

2. Basics in PHP programming

• Down load and installation of Eclipse

Helios.

• Basic operations of Eclipse Helios.


• Data type

• Variables

• Associative variables

• Variable declarations

4. Server side processing in PHP

• Introduction to PHP and its users

• Use of PHP Manual

• Basic PHP tags and Data types

• Embedding HTML tags


• Down load and installation of Eclipse

Helios.

• Basic operations of Eclipse Helios.


• Data type

• Variables

321

• Associative variables

• Variable declarations

7. Creating simple PHP programme

• PHP hello World programme

• Running as a web page



• Decision making and flow controls

statements

• Global variables

• Functions

• Arrays

• Methods

2. PHP programming in object oriented style

• Object oriented concept

- Abstraction

- Encapsulation

- Inheritance

- Polymorphism

• PHP classes

3. PHP Programming with HTML Form Data

• Creating of a HTML form

• 2 Text boxes

• 1 Radio button

• Submit Button &

Reset Button


• Processing of HTML forms

• $_GET

• $_POST

• Viewing data

• Data Extraction

5. Processing using control statementsPHP Programming in

Object oriented style

• Object oriented concept

- Abstraction

- Encapsulation

- Inheritance

- Polymorphism

• PHP classes


• Creating of a HTML form

• 2 Text boxes

• 1 Radio button

• Submit Button &

Reset Button


322

• Processing of HTML forms

• $_GET

• $_POST

Viewing data

• Data Extraction

• Processing using control statements



• Creating a simple data entry form


• Creating MySQL database using PHP

MyAdmin

• Connecting forms with database


• Creating of HTML form with Text boxes and

buttons

• Submitting data to PHP file


• Obtain data from a form

• Data validation

• Extracting received data

• Displaying received data


1. Storing data into Databases

• Creating a MySQL Database

• Connecting of Database

• Inserting form Data in to tables of database

2. Retrieving data form Databases

• Editing data through forms

• Deleting data from forms

• Retrieving data from database

3. Developing simple web application

• Designing a web application


• Design database

• Design Home Page


1. Introduction to Laravel Framework

• Introduction to Laravel

• Down loading and installation

2. Basic Laravel operations

• Laravel configuration

• Basic task

323

• Prepping The Database

• Database Migrations

• Eloquent Models

• Routing

• Stubbing The Routes

• Displaying A View


• Basic task

• Eloquent Models (MVC Architecture)

• Routing

• Stubbing The Routes

• Displaying A View


• Developing basic Laravel application

Key learning points


1. Knowledge and understanding in developing web based applications for office

requirements

Methodology:

Lectures, exercises, group discussions, hands on practical and take home assignments

Training materials:

Power Point presentations, Handouts, Exercises, and web resources are used as training

material in this programme. The following are the web resources recommended to the

participants

PHP

1. https://www.codeproject.com/Articles/759094/Step-by-Step-PHP-Tutorials-for-Beginners-

Creating

2. https://www.w3schools.com/php/

3. http://www.homeandlearn.co.uk/php/php.html

4. https://www.cloudways.com/blog/how-to-start-php-programming/

5. https://www.tutorialspoint.com/php/

CSS

1. https://www.w3schools.com/css/

2. https://www.youtube.com/watch?v=Wz2klMXDqF4

3. https://www.csstutorial.net/

4. http://learn.shayhowe.com/html-css/

https://www.youtube.com/watch?v=Wz2klMXDqF4

324

5. https://www.tutorialspoint.com/css/

HTML

1. https://www.w3schools.com/html/

2. http://www.whoishostingthis.com/resources/html-for-beginners/

3. https://www.youtube.com/watch?v=v4oN4DuR7YU

4. https://websitesetup.org/html-tutorial-beginners/

5. https://www.codeproject.com/Articles/775/HTML-For-Beginners

JScript

1. https://www.w3schools.com/js/

2. https://www.htmldog.com/guides/javascript/beginner/

3. https://www.youtube.com/watch?v=XL9Ri8pO68w

4. http://www.homeandlearn.co.uk/JS/javascript.html

https://mva.microsoft.com/en-us/training-courses/javascript-fundamentals-for-absolute-

beginners-14194?l=DmF3TY1eB_9500115888

CATEGORY 4: PROBLEM SOLVING,DECISION MAKING

AND INNOVATIONS

https://www.tutorialspoint.com/css/

https://mva.microsoft.com/en-us/training-courses/javascript-fundamentals-for-absolute-beginners-14194?l=DmF3TY1eB_9500115888

https://mva.microsoft.com/en-us/training-courses/javascript-fundamentals-for-absolute-beginners-14194?l=DmF3TY1eB_9500115888

325




TRAINING PROGRAMMES FOR

NON-MANAGERIAL STAFF





Creative and Innovative Thinking

326

Course No. NMM 20

Name of the

Course

Creative and Innovative Thinking

Aim To provide participants with simple creative thinking techniques to generate

ideas and solve problems at work.


1. identify causes making people naturally creative.

2. generate creative skills

3. use creative thinking techniques to generate ideas for the development

of working areas

Target Group:


Province

Duration:

Three (3) days

Core Areas

1. Benefits of using a creative

approach

2. Recognizing the difference

between creativity &

innovation

3. Breaking through thought

patterns and assumptions


5. Methods and tools for

generating ideas

6. Logical versus lateral

thinking



Content

1. Benefits of using a creative approach

2. Recognizing the difference between creativity &

innovation

- Understanding the cycle of innovation

3. Breaking through thinking patterns and assumptions

- Recognizing left and right brain theory

- Howtoidentifycreativepersons


- Simple methods and techniques to develop

creativity

- Identifying ways to further develop creative

thinking

5. Methods and tools for generating ideas

- Brainstorming or Blue Sky thinking session

- Reverse brainstorming

- Sort cards or mind maps

- Sticky notes/Metaplanning technique

- Identifying when best to use each idea

generation technique

6. Logical versus lateral thinking

- Recognizing the differences between lateral

and logical thinking

- Appreciating one’s strength


- Creative problem solving techniques

- Using the problem checklist, “Go wild” and 5

whys

- Applying to work related problems


327

- Turning creative ideas into actions

Key learning points


1. Exposure to use creativity in solving issues pertaining to personal and official domains.


No of participants:


Venue: WTI






328

Course No. NMM 21

Name of the

Course


Aim To enhance problem analysis competencies of participants to bring

about effective results for an organization.


1. define major concepts of a problem and problem analysis

2. identify and use tools of problem analysis

3. enhance skills to used different tools of problem analysis

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. Introduction to problem

analysis


and prioritization

3. Five Whys and

Problem Tree diagram

4. Fishbone

diagram/Cause and

Effect diagram


6. Pareto analysis/diagram

7. SWOT Analysis

8. Decision making based

on problem analysis

Content

1. Introduction to problem analysis

- Definition of a problem

- Significance of analyzing problems

- Tools of problem analysis

2. Problem identification and prioritization

- Identify problems faced by the community

- Prioritize identified problems

3. 5 Whys and Problem Tree Diagram

- How to use 5 whys

- Construction of a Problem Tree

4. Fishbone Diagram/Cause and Effect Diagram

- Application of Fishbone Diagram for

problem analysis


- What is the effect?

- Brainstorming for identification of causes

- Draw fishbone with causes

6. Pareto Analysis/Diagram

- Basic elements of Pareto Chart

✓ Gather data to be analyzed

✓ Sort data from largest/highest to

smallest/lowest

✓ Perform analysis steps

✓ Produce 2-axis graph from the

resulting analysis

✓ Recolor and emphasize appropriate

portions of the graph depending on

audience

✓ Publish completed Pareto chart

7. SWOT Analysis

- Identification of Strengths, Weaknesses,

Opportunities and Threats on the scenario.

8. Making Decisions based on problem analysis

329

Key learning points

1. Understanding the different tools of problem analysis and their applications.

2. Being equipped with the skills in the application of different tools of problem

analysis.


No of participants:


Venue: WTI

CATEGORY 5: DEVELOPMENT

MANAGEMENT

330










331

Course No. NMM 22

Name of the

Course


Aim To improve participants’ competencies on basic principles, concepts and

the process of project management.



6. improve knowledge and understanding on components of a project

and project cycle


8. gain knowledge in project monitoring and evaluation

Target Group:


Province

Duration:

Five (5) days

Core Areas


management and


proposal

2. Problem analysis for

project prioritization




Approach


proposal

6. Preparation of

project plan

7. Budget Estimation for

aProject


Evaluation


Evaluation

10.Writing of Project

proposals

Content

10. Introduction to project management and importance of

project proposal.

- Defining project

- The project Cycle



- Importance of writing a project proposal

11. Problem analysis for project prioritization






- Steps to problem tree

12. Developing project ideas and project objectives


- Exerciseinsettingproject objectives for choosing project

title







- Logical-frame matrix and logics


- Project proposal formats


- Different components of a format

15. Preparation of project plan


332

- Construction of a work plan

16. Budget Estimation for a Project

- What is budget?

- Required information for the preparation ofabudget


- Why budget is important fora project?


- What is project monitoring and evaluation?

- Components of Monitoring and progress reviewing plan

- Preparation of M&E plan

18. Writing of Project proposals




6. Ability to identify the major components of a project proposal

7. Skills in the preparation of a plan for a development project

8. Skills in writing project proposals

No of participants:


Venue:WTI


333





Course No. NMM 23

Name of the

Course


Aim To improve participants’ competencies in the application of computer

software for project planning.


1 gain knowledge and understanding of the concepts and

techniques of project management 2 improve knowledge on project planning and appraisal

techniques 3 improve knowledge of MS Project 4 enhance skills on the application of MS Project software in

planning, monitoring and reporting of project management

activities.

Target Group:


Province

Duration:

Four (4) days

Core Areas

1. Project concepts and project

cycle

2. Project Preparation

3. Project planning

4. Application of MS Excel for

Project Appraisal

5. Understanding MS Project

Basics

6. Project Planning with MS

Project

7. Tracking Project Progress

Using MS Project

8. Project Management

Information System

Content

1. Project concepts and project cycle

– What is a project? – Project cycle and steps – Project process

2. Project Preparation

– principles – methods and techniques

3. Project planning

– WBS and Work Plan – Network Analysis

4. Application of MS Excel for Project Appraisal

5. Understanding MS project basics

6. Project Planning with MS Project

7. Tracking project progress using MS Project

8. Project Management Information System

– Progress Reporting


334


1. Ability to apply MS Project software for project planning and reporting.

No of participants:


Venue:WTI


335




Project Formulation and Planning

Course No. NMM 24

Name of the

Course

Project Formulation and Planning

Aim To improve participants’ competencies on project formulation and

planning.


1. identify and explain the project planning tools

2. construct Work Breakdown Structure and Work Plan as planning

tools for a successful implementation of a project

3. improve knowledge and skills on network analysis

4. develop skills in preparing Logical Framework Analysis.

Target Group:


Province

Duration:

Three (3) days

Core Areas

1. An Overview of Project

Management

2. Identify project and

Setting Project

Objectives

3. Identifying Project

Activities/Work

Breakdown Structure

4. Constructing Gantt

Chart

5. Network Analysis as a

Project Planning Tool


Approach.

Content

1. An Overview of Project Management

- project definitions

- project cyclical process

- project process

- steps of a project

2. Identify project and Setting Project Objectives

- Types of objectives

- Characteristics of objectives

- How to write SMART objectives

3. Work Breakdown Structure

- Identifying Project components, sub-components,

Activities and tasks

- Draw WBS

4. Constructing Gantt Chart

- Prioritize identified activities

- Identify the responsibilities

- Allocate time

- Construct work plan.

5. Network Analysis as a Project Planning Tool

- Activity-on-arrow and Activity-on-node

336

- Proceeding activities

- Identify critical path

- Draw Network diagram


- Set goals, purpose, inputs, activities and outputs

- Set indicators

- Identify means of verification


- Types of logics




2. Being equipped with skills in the preparation of WBS, Gantt Chart, Network Analysis,

and LFA

No of participants:


Venue:WTI


337





Course No. NMM 25

Name of the

Course


Aim To improve participants’ competencies on project monitoring and

evaluation.


1. define major concepts of project monitoring and evaluation

2. improve skills to develop project monitoring and evaluation

indicators

3. develop skills on preparation of monitoring and evaluation plan

for a project

Target Group:


Province

Duration:

Two (2) days

Core Areas

1. An introduction to

project monitoring &

evaluation. 2. Progress reviewing

and progress control

3. Project evaluation and

evaluation techniques 4. Developing M&E

indicators 5. Data collection for

M&E 6. Practices of M&E 7. Project evaluation and

evaluation techniques 8. Project M&E reporting

Content

1. An introduction to project management, monitoring &

evaluation

- What is project monitoring?

- What is project evaluation?

- Steps of monitoring and evaluation

- Types of Monitoring

2. Progress reviewing and progress control

- Why need to review progress?

- Progress review meetings

- Process of reviewing and controlling

3. Project evaluation and evaluation techniques

- Types of Evaluation and its techniques

4. Developing M&E indicators

- What is an indicator?

- Characteristics of an indicator

- Setting SMART indicators

5. Data collection for M&E

- Necessity of data

- Data collection methods

338

- Data analysis and presentation

- Decision making

6. Practices of M&E

- Practical aspects of M&E

7. Project M&E reporting

- Types of reports

- Contents of different type of reports

- Time and frequency of reporting

- Reporting styles



1. Knowledge on project monitoring and evaluation

2. Ability to set indicators for monitoring and evaluation

3. Increase the know-how on progress reporting and evaluation reporting

No of participants:


Venue:WTI

339





Project Proposal Writing

Course No. NMM 26

Name of the

Course

Project Proposal Writing

Aim To improve participants’ competencies on writing project proposals.


1. define basic concepts of project

2. improve knowledge and understanding on project components and

project cycle


4. gain knowledge regarding project monitoring and evaluation

5. improve skills in writing project proposals

Target Group:


Province

Duration:

Five (5) days

Core Areas

1. Concepts of project and

project proposal writing,

2. Problem identification,

prioritization and

analysis;



4. Techniques of project

planning -Work

Breakdown Structure

and Work Plan;

5. Contents of a project

proposal;

6. Evaluation of Project

Proposal;

7. Budget Estimating for a

project

8. Project monitoring and

Content

1. Concepts of project and project proposal writing.

- Defining a project

- The project Cycle - Steps of a project


- Importance of writing project proposals 2. Problem analysis in project prioritization



- Techniques of problem prioritization



- Steps of problem tree 3. Developing project ideas and project objectives


- Exercise in setting Project Objectives for selecting

project title


340

evaluation plan

9. Project proposal writing.

- Criteria for setting project objectives 4. Techniques of project planning

Logical Framework Approach




- Logical-frame matrix and logics Preparation of project plan


- Construction of work plan 5. Content of a project proposal

- Project Proposal Formats


- Different components of a format 6. Evaluation of Project Proposal 7. Budget Estimating for a project

- What is budget?

- Required information for the preparation of a budget


- Why Best Budgetary Practices?

- Why budget is important for a project? 8. Project monitoring and evaluation plan

- What is project monitoring and evaluation? - Components of monitoring and progress reviewing plan - Preparation of a M&E plan

9. Writing a project proposal




2. Ability to identify major components of a project proposal

3. Being equipped with the skills on the preparation of a plan for development projects

and writing project proposals

No of participants:


Venue:WTI

341





Environmental Management

Course No. NMM 28

Name of the

Course Environmental Management

Aim To upgrade knowledge and understanding on environmental management and

sustainable development and its practices.


1. understand the importance of environmental concerns in

development

2. identify environmental issues at Global,National, Local and

Regional Levels

3. identify policies, legal measures, approaches, strategies and

actions towards Sustainable Development

4. initiate local andsectoral priorities for implementing 2030

agenda for sustainable development

5. implement green practices for making an organization green

6. enhance knowledge in relation to approaches for disaster risk

management

7. improve knowledge and skills on how to cope withsectoral

issues of climate change

Target Group:

Public Sector Non-Managerial Staffs in North

Western Province

Duration:

Four (4) days

Core Areas

1. Environmental trends,

realities in the context

of global, national,

local as well

asregional Level

2. Overview of

environmental

management and

Content

1. Environmental trends, realities in the context

ofglobal, national, local as well as regional Level -

-

- - Global Issues

- National Issues

- Local Issues

- Themes of discussion; How to create a sustainable

society?

2. Overview of environmental management and

342

sustainable

development

3. Environmental

Laws,Regulations and

applications for

protection of natural

resources

4. Design for

sustainability

(Sustainable

Consumption and

Production)

5. Solid Waste

Management

6. Process of

Environmental Impact

Assessment and

Strategic

Environmental

Assessment

7. How to make an

organization Green

and Sustainable


- Understanding environment

- Environmental management concepts, approaches

and strategies

- Concept of sustainable development

- Sustainable development goals

3. Environmental laws, regulations and applications for

protection of natural resources

- Pollution control, Environmental Protection License

(EPL)

- Law of Public Nuisances

- Tree cutting

- Sand Mining

- Land Acquisition

- Reserves

- Human –elephant conflict

- Circulars for Solid Waste Management

4. Design for sustainability (Sustainable Consumption and

Production)

- Overview of Sustainable Consumption and

Production

- Tools for sustainability


- What is solid Waste?

- Waste management Principles

- Waste management strategies, methods and best

practices

- E-waste management

6. Process of Environmental Impact Assessment and

Strategic Environmental Assessment

- What is an EIA/IEE?

- Process of EIA in Sri Lanka

- EIA & Development Projects

- SEA

7. How to make an organization Green and Sustainable?

- Green Productivity

- Concepts of zero waste

- Alternative Energy sources

- Water Conservation

- Enhancing biodiversity Key learning points


1. Define environmental management

2. Understanding sustainable development

3. Greening organization/productivity

4. Awareness on environment and environmental management.

Methodology: Interactive lectures, case based group activities, video display discussions and

presentations

343

No of participants:


Venue: WTI






Course No. NMM 29

Name of the

Course


Aim To upgrade knowledge and understanding of participants on solid waste

management and its practices.


1. upgrade knowledge and understanding of the techniques on

advanced project planning

2. understanding some project management practices

3. acquire knowledge on Results Based Monitoring and Evaluation

Target Group:


Province

Duration:

Five (5) days

344

Core Areas

1. Introduction to waste

management

2. Global perspectives of

Sustainable

development

3. SWM Policies,

Legislation and

Implementation in Sri

Lanka

4. Institutional framework

for waste management

5. Waste generation,

separation and

collection

6. Waste disposal and

disposal systems in Sri

Lanka

7. Environmental and

human health hazards

8. Integrated Solid Waste

Management System

9. Current waste

management practices

in Sri Lanka

10. Issues related to waste

management in local

authorities

11. Public participation in

waste management

12. Landfill Siting and

Groundwater

Protection at landfill

sites

13. Waste recycling

14. Waste water treatment

15. Waste management

planning

Content

1. Introduction to waste management

- Definitions

- Different types of waste

- Waste management

2. Global perspectives ofSustainable development

- Development

- Sustainable development

- Environmental and waste management

3. SWM Policies, Legislations and Implementation in Sri

Lanka

- Waste management policies

- Rules and regulations for SWM

- Implementation of policies & legislations

4. Institutional framework for waste management

- Institutional support in Sri Lanka

- Role of an institute

- Responsibilities

- Institutional coordination

5. Waste generation, separation and collection

- Waste generation

- Waste separation

- Process of waste collection

- Waste transfer and transportation

6. Waste disposal and disposal systems in Sri Lanka

- Waste disposal systems

- Disposal systems in Sri Lanka

- Present SWM practices videos

7. Environmental and human health hazards

- Waste separation, collection and disposal

8. Integrated Solid Waste Management System

- Waste impacts

- Minimizing health impacts

9. Current waste management practices in Sri Lanka

- What is ISWM system?

- Process of ISWM

10. Issues related to waste management in local authorities

- Issues in relation to waste generation, separation,

collection and management practices

11. Public participation in waste management

- Need of public participation

- Responsibilities of the public in WM

- Benefits of public participation

12. Landfill Siting and Groundwater Protection at landfill

sites

- Landfill siting

- Ground water protection at landfill sites

13. Waste recycling and Waste water treatment

345

- Glass, metal, paper, polythene recycling and

composting

- Practical experience

- Process of waste water treatment

- Treatment practices

- Recycling plants

- Water treatment plants

14. Waste management planning/Strategic planning for

waste management

- Planning process

- Components to be considered

- Vision, Mission, Objectives

- Strategies for waste management institutions

15. Preparation of a waste management plan

forPradesiyaSaba

- Practical work on preparation of a plan for a

Pradeshiya Saba

Key learning points


1. Ability to manage household waste.

2. Competency on waste management.

3. Understanding different types of waste and management techniques.

4. Awareness on different waste management practices.


presentations

No of participants:


Venue: WTI

CATEGORY 6: FACILITY/RESOURCES MANAGEMENT

346









English for Office Purpose

Course No. NMM 30

Name of the

Course English for Office Purpose

Aim To upgrade English language competency for administrative purpose.


1. write formal letters for official purpose

2. deliver basic presentations

3. produce basic reports in given situations

Target Group:

Public sector Non-Managerial staffin North Western

Duration:

Ten (10) days

347

Province

Core Areas

1. Introduction to

Business Letter writing


Letters

3. Writing Business

Letters

4. Introduction to

Business Memos


Memos

6. Writing Business

Memos

7. Introduction to Fax

Messages

8. Language of Fax

Messages

9. Introduction to Report

Writing

10. Language of Report

Writing

11. Writing of Reports

12. Introduction to

Presentations

13. Language of

Presentations

Content

1. Introduction to business letter writing

- Skills in letter writing

- Types of formal letters

- Formats of business letters

2. Language of business letters

- Openings and closings

- Asking for and giving information

- Good/bad/general news

- Giving reasons

- Giving deadlines & warnings

- Tone and style

3. Writing business letters

- Writing letters on given situations

- Reviewing of language and style

- Common errors in writing

4. Introduction to business memos

- Formats of memos

- Types of memos

- Openings & closings

- Grammar in writing

- Tone & pitch

5. Language of business memos

- Writing memos on given situations

- Review of language & style

6. Writing business memos

- Writing memos to boards

- Language of board memos

7. Introduction to fax messages

- Formats of faxes

- Types of faxes

- Grammar in writing faxes

- Language functions in faxes

- Tone & style

8. Language of fax messages

- Writing fax messages on given situations

- Review of language and style

9. Introduction to report writing

- Basic guidelines in report writing

- Formats of reports

10. Language of report writing

- Grammar of report writing

- Language functions in report writing

- Tone and style of language

- Language of conclusions & recommendations

11. Writing of reports

- Writing of reports on given situations

- Language review

- Assignments

348

12. Introduction to presentations

- Types of presentations

- Designing of presentations

- Handling stress & anxiety

- Presentation structure

- Audience analysis

13. Language of presentations

- Delivery techniques

- Posture

- Question handling

Key learning points

Skills & competency development

1. Ability to write business letters, memos and faxes

2. Improve skills on report writing

3. Being equipped with the skills of the application of English language for

administrative purpose.

Methodology: interactive lectures, group activities, discussions and presentations

No of participants:

Minimum – 20, maximum - 30

Venue: WTI





349

Event Management

Course No. NMM 31

Name of the

Course Event Management

Aim To enhance competencies on event management


1. gain knowledge and understanding the ways of planning of an

event/official or public gathering

2. acquire basic skills for effective implementation of an

event/official or public gathering

Target Group:

Public sector Non-Managerial staffin North Western

Province

Duration:

Two (2) days

Core Areas

1. Introduction, planning

& controlling events

2. Creating a Master

Plan for an event

3. Essentials of event

implementation

4. Developing and

implementation of a

event- case study

5. Media Coverage-

special reference to a

specific event

6. Overcome of

Challenges faced by

event mangers

Content

1 Introduction, planning & controlling events

- Introduction to events and event management

- Type of events

- Get started planning of events

- Framework of an event


2 Creating a Master Plan for an event

- Developing event goals and objectives

- Organizing a team

- Setting a date

- Branding the event

- Drafting a master plan

- Determination of administrative processes

- Identifying and establishing partnerships &

sponsors

- Creating a promotional plan

- Establishing a budget

- Determine the evaluation process

3 Essentials of event implementation

- Setting of anagenda

- Checklists

- Official protocol

- Seating plan

- Traffic plan

- Emergency plan

- Winding plan

4 Developing and implementation of an event- case

study – I

- Understand and plan a District Coordination

Committee meeting/research

Symposium/Foundation-laying ceremony (as a

part of module assessment)

5 Media Coverage- special reference to a specific

event

350

- Sharing experience of Media coverage of a

special event

6 Overcome of challenges faced by event mangers

- Professional aspects in modern event

management

Key learning points


1 Develop capacity on event management

2 Improve knowledge and understanding on event management process

3 Enhance skills on event planning

Methodology:

• Theoretical background, as pre-reading with materials provided in advance.

• Activity based few standard class room sessions.

• Steps of planning and implementation of a basic public event as a group activity.

No of participants:

Minimum – 20, Maximum - 30 Venue: WTI

351





Keeping Minutes

Course No. NMM 32

Name of the

Course Keeping Minutes

Aim

To improve understandingonthe role of a minute keeper in a meeting

administration process and to develop practical techniques and skills for

taking minutes effectively.


1. identify actions need to prepare for a meeting effectively

2. write and distribute meeting agendas and convening notices

3. understand how to work with the chairperson

4. take accurate notes during a meeting and convert them into effective

minutes

Target Group: Public sector Non-Managerial Staffin North Western

Province

Duration:

Two (2) days

Core Areas

1. Preparing for an effective

meeting

2. Meeting agendas

3. Contributing at the meeting

4. Writing minutes

5. Practice meeting

Content

1. Preparing for an effective meeting

- Type of meetings

- Duties of a meeting administrator – before,

during and after a meeting

- Understanding the role of a minute keeper

- Preparing meeting room – identifying

participants

2. Meeting agendas

- Drafting agendas and convening notices

3. Contributing at the meeting

- Taking notes

- Supporting chairperson

- Obtaining clarifications assertively

4. Writing minutes

- Format

- Best practicesof writing minutes

- Timescales

5. Practice meeting

- Contributing agenda items

- Effective minute taking

- Review of notes and preparing minutes

- Converting notes into final minutes

352

Key learning points


3. Understanding the role of a minute keeper in the meeting administration process.

Methodology: Interactive lectures, group activities and presentations

No of participants:


Venue: WTI

353




TRAINING PROGRAMMES FOR SUPPORT STAFF

354




Training Programmes for Support Staff


Course No. PL01

Name of the

Course


Aim To enable participants to understand attitudes formation and the role of

attitudes in shaping the behaviour of an individual.


1. understand the process of formation of attitudes

2. identify characteristics of a successful individual

3. control of own attitudes

4. deal with negative attitudes

Target Group:

Public sector support staff in North Western Province

Duration:

Two (2) days

Core Areas

1. Attitudes - what, why and

how

2. What makes life successful?


4. Minimizing the impact of

negative people

Content

1.Attitudes - what, why and how


2.Whatmakes life successful?


- Four typical phases of attitudes at work

3.Happiness research



4. Minimize the impact of negative people

- How to have a positive impact on negative

people



Key learning points


1. Learning of the role of attitudes in molding peoples’ personality.

2. Learn how to develop positive attitudes


No of participants:Minimum – 20,

Maximum - 30

Venue: WTI

357





Out Bound Training for Personality Development

Course No. PL 06

Name of the

Course

Out Bound Trainingfor Personality Development

Aim To enhance competencies on personality development


358

1. improve knowledge and understanding on personality

development

2. build and renew self esteem

3. improve health and happiness

4. formulate and execute personal development plan

5. identify strategic goals for the life and strategies to achieve

those goals

6. understand the importance of EQ to personal life, career, family

and social life and strategies to develop EQ

7. improve knowledge to control and manage anger

8. understand the importance of yoga and physical fitness for

increasing work-life performance.

9. identify the importance of Music Appreciation and its

importance to be a successful person in order to work in the

organizations effectively

10. expand the self-image, dress sense and personal style of

Officers to international standards.

Target Group:

Public sector support staff in North Western Province

Duration:

Five (5) days

Main Subject areas

1.Physical Fitness Training

2.Spiritual Development

3.Personal Development

Plan (PDP)

4.Social Dancing

5.Introduction of Yoga and

Meditation

6.Physical Fitness and

Health

7.Music and Appreciation

8.Nutritious local foods for

executive life

9.Stress Management

10.Assertiveness

11.Grooming and Etiquette

Training

Content outline

1.Physical Fitness Training

- Introduction to event and event management

- Types of events


- Framework of the event


2.Spiritual Development

- What is Spiritual Development?

- What is the process?

- When it was?

- Where it is?

- How can achieve it?

- Why it is important?

3.Personal Development Plan (PDP)

- What is personal development and PDP

- Personal vision, mission and values

- Introducing goal setting concept and action plan

- Identification of strategic goals

- Career

- Wealth creation

- Fun/ entertainment

- Relationships

- health

- Family

4.Social Dancing

- Free-style Dancing

359

- Twist Dancing

5.Introduction of Yoga

- Importance of Yoga and benefits

- Preparation for flexible physical fitness for Yoga

(Introducing “pawanamuktha exercises”)

- Introducing “Asana” (Positions)

- Introducing “Pranayama” (breath control)

- Relaxation techniques for body and mind

6.Physical Fitness and Health

- Basic health physical fitness

- Nutrition fruits - postures

7.Music and Appreciation

- Music for stress management and balance life

style

8.Nutritious local foods for executive life

- Nutritious local foods, foods reduce stress

- How to avoid non-communicable diseases

10.Stress Management

- What is Stress?

- How to understand stress scientifically?

- How to use stress to perform well?

- What is clinical stress?

- How to manage stress?

11.Assertiveness

- Definition of assertiveness

- Qualities of assertive manager

- Guidelines to improve assertiveness

- Benefits of assertiveness

12.Grooming and Etiquette Training

- Good health and nutrition

- Personal Hygiene

- Beauty care

- Personal grooming

- Posture

Key learning point


1. Developed capacity on event management

2. Improved knowledge and understanding on event management process

3. Enhanced skills on event planning

Methodology:

1. Theoretical background, pre-reading with materials provided in advance.

2. Activity based few standard class room sessions.

3. Steps of planning and implementation of a basic public event, as a group

activity.

4. Site seeing/participation of a public event preparation.

360

No of participants:


Venue:

WTI





Work Related Stress Management

361

Course No. PL 08

Name of the

Course

Work related Stress Management

Aim To enhance competencies of managing participants’ stress and balance

their work life.


1. assess and analyze the symptoms, causes and effects of

personal and other stressors in order to implement

appropriate stress management techniques.

2. use techniques for stress management effectively and revise

to meet current needs.

Target Group:

Public sector supporting staff in North Western

Province

Duration:

Two (2) days

Core Areas

1. Costs benefits of

reducing work-

related stress

2. What is

stress/stressors and

controls

3. Recognising the

signs and symptoms

of stress

4.


toolkit


dealing with work-

related stress


Stress Manager

Content

1. Costs benefits of reducing work-related stress

- Impact and costs of stress on the organisation



- An introduction to stress


- Areallstressorsbad?

3. Recognising the signs and symptoms of stress

- The four sources of stress – emotional, mental,



- Identifying one’s personal stress map



being used by the group




related stress


6. Skills of an Effective Stress Manager

- Critical role of the manager


362

Key learning point


1. Maintain a stress awareness log


relevance.

3. Practice specific techniques, track effectiveness and revise to meet personal

preferences.

4. Create an adaptable stress management plan for academic success

incorporating selected techniques.

Methodology: Interactive Lectures, group activities, discussions and presentations

No of participants:


Venue:WTI

363





Performance Improvement

Course No. PL 02

Name of the

Course

Performance Improvement

Aim To enable participants to discharge duties efficiently and diligently.

364


1. obtain knowledge about office systems and mail.

2. understand about the relevant chapters of e.code and financial

regulations. (Promotions, leave, period of probation, and loan

advances. )

3. understand how to use and maintain office equipment.

Target Group:

Middle Level Leadership in the North Western Public

Service (Administrative Service, Planning Service,

Education Administrative Service, Accountancy

Service, Engineering Service, Medical Service,

Lawyers. )

Duration:

Two (2) days.

Core Areas

1. Duties and

responsibilities of the

public servants.

2. Activities related to

office systems and

mail.

3. Establishment code

and Financial

Regulations

( Promotion, Leave,

Period of probation

and Loan Advances )

4. Positive thinking.

5. Communicative skills

development and

public relations.

6. Productivity and time

management.

7. Maintenance and use

of office equipment.

Content

1. Duties and responsibilities of the public servants.

2. Activities related to office systems and mail.

3. Establishment code and Financial Regulations

( Promotion, Leave, Period of probation and Loan

Advances )

4. Positive thinking.

5. Communicative skills development and public

relations.

6. Productivity and time management.

7. Maintenance and use of office equipment.

Key learning points


1. Understanding the actions to be taken to eradicate poverty in North Western Province.

2. Corresponding the sustainable development goals into development plans in NWP.



365


368




SPECIALIZED TRAINING PROGRAMMES

369

The Team has identified the following training programmes by reviewing the training needs

given by the officials during the workshops conducted. The identified areas are subject

specified. Therefore, the contents and the session plans should be developed by the respective

organizations in the province.

Identified subject areas:

1. Animal Husbandry

2. Child Childhood

3. Community Mobilization

4. Farm Management

5. Pre-school Management

6. Self-Employment Programmes (one can follow the Entrepreneurship Development

programme)

Ending Remarks

The training plan prepared has training programmes designed on the basis of a TNA. The TNA was

carried out in the forms of series of meetings, workshops, focus group discussions with senior

officials and the other middle level officers. The proposed training programmes for the NWP falls

under five categories. The training programmes have been designed for all the group except category

5.

1. Training programmes for senior managers

2. Training programmes for middle level managers

3. Training programmes for non-managerial staff

4. Training programmes for support staff

5. Specialized training programmes

370

The training programmes should be developed for category 5 too to match with the specialist jobs

they perform. The team that engaged in carrying out this assignment did not embark on this aspect as

it was beyond the scope of their assignment.

This training plan should not be taken as a permanent solution to the problems identified in the initial

stage of this exercise. Training should not be perceived as a panacea. Hence, the NWP needs to look

into the changing nature of the jobs and update its training plan accordingly to fit in.

371

Sri Lanka Institute of Development Administration 28/10, MalalasekaraMawatha

Colombo 07.

Language Training Programmes for 2019

372

Serial No.

Course

Proposed

Programmes

Expenditure

Target

Group

No. of

Participants

01

Tamil

Level II

02

320,000

Relevant

Officers

According

to 1/2014

Circular

200

02

Tamil

Level III

02

210,000

Relevant

Officers

According

to 1/2014

Circular

200

03

Tamil 50

Hours

02

70,000

Relevant

Officers

According

to 1/2014

Circular

200

04

English

01

80,000

All

100

07

680,000

700