8 TIPS

WITH 4 DIFFERENT GENERATIONSin the modern workplace

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TO COMMUNICATE

The workplace environment is one that is continuously

evolving and changing, with both challenges and triumphs. Today’s workforce is currently

tackling challenges never before experienced - 4 generations, all working under the same roof.

Gone are the days where women and youth weren't given jobs at the top. Now, whoever has earned the spot and/or has the most education

and experience, rises to the top.

What a great opportunity we have in front of us. Never before have we had so many differing

viewpoints contributing to the same cause. Think of all the creative ideas they could dream up,

given the right setting and a little support!

We have come up with a few ideas to help you not only keep peace in the workplace, but utilize

these generational differences to your advantage.

Get Everyone On The Same PageWhen Baby Boomers were

entering the workforce, suits and ties were worn everyday and computers didn’t exist. Times

have changed a lot since then. Not only do we have computers,

but we have smart phones that allow us to communicate from virtually anywhere, and

many companies have adopted business casual as their attire.

The older generations may view these changes as informal and,

sometimes disrespectful. As their leader, it is important

for you to set the tone and clearly outline the formality of

your workers.

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If everyone knows what is expected of them, there is less room for disagreement and finger-pointing, and more room for collaboration and productivity.

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Use Multiple Communication AvenuesVeterans grew up during the time of rotary phones, while Millennials had their

own cell phone by the time they entered their teenage years. Baby Boomers prefer face-to-face conversation, while

Generation Xers prefer to speak via email or text. While you may be hard-pressed to find a rotary phone nowadays, you can

provide multiple communication options for your employees.

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You may want to consider using Social Media to communicate with your millennial workers. Simple Steps to Create a Social

Media Policy for Your Workforce.

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personalize your approachOne of your primary duties as

the facilities manager, is to ensure your employees

have what they need, when they need it.

One of the best ways to ensure this gets done is to

get to know your team as individuals.

Make an effort to discover what works best for each member of your team and adjust your plan

accordingly.

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A happy employee = a productive employee = successful company

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understand value differencesWork ethic varies tremendously from generation to generation.

Veterans may view work as an obligation. Baby Boomers often view it as an adventure.

Gen Xers have grown up viewing their jobs as challenges.Millennials view it as a means to an end--you have to work to be able to

buy the things you want.

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Understanding these differences and WHY they have come to the conclusion they have about their profession will equip you with the tools you need in approaching each.

Since we are all products of our environment, none are incorrect, just simply very different.

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While members of the older generations are used to coming in and getting the job done, no matter what, the youth entering the

workforce is often motivated by consistent praise and guidance. Again, neither generation is right or wrong.

A healthy balance between each viewpoint is the best answer. Always remember the power of praise, as it is a key motivator no

matter the person.

Be Aware Of Motivating Factors

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ask, never assume

Miscommunication can cause dissension in the ranks, especially within a group of diverse

individuals. Encourage your team tocommunicate amongst each other.

Rather than assuming the worst abouttheir co-workers, they should converse

and ask questions.

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Lead your team by example, breaking down the typical stereotypes along the way.

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be willing toteach, andbe taught

Regardless of how much you have experienced or how much

schooling you have, there is always more we can learn. Today’s generation can take

some great lessons from older generations. Such as the value of face-to-face communication and taking time to complete a project.

Conversely, today’s youth can teach the Veterans and Baby

Boomers the value of technology and how it creates a different (but more efficient) work environment.

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Always encourage growth within your team, as everything we learn shapes us into the type of individuals we are and the type of work we do.

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While it may be tempting to bury your head in the sand regarding the differences

within your workforce, this

is never a good idea. Instead,

acknowledge & embrace

them.Use them

as tools and encourage your

team to use these variances as a chance to learn and grow. You did, after all,

hire each for their strengths and

what they have to offer.

8embrace

the differences

When your team sees you doing this, they are much more likely to follow suit.

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embrace the

differences

There have been massive changes in our world since the Veteran generation was born in the

1920s. These changes have led to marked differences from generation to generation.

Whether you are conversing with a family member, customer or employee, awareness and understanding about these differences will set

you up for success. A great leader strives to understand who their workforce is made up of,

with a willingness to learn along the way.

Support collaboration and communication amongst your peers and productivity and

efficiency will shine.

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Resources that will help you managea multi-generational workforce