7 Questions to Ask an eCommerce Design Agency

If you choose to utilize the experience of an eCommerce design agency to thegreatest effect, you’ll want to make sure that you’re making the right choice. Byright choice, that means partnering with a design agency that maintains a team ofexperienced designers, works in a broad number of industries, can revolutionizeyour user experience (UX) and stands on a history of success.

1.Do you have experience serving my industry?

One of the first items you will want to ascertain is whether or not the designer you’reinterested in has any experience in your industry. Many of their credentials may notseem quite as impressive if they don’t understand your jargon or your customers!

2.Can you provide me with a list or showcase of work performed for prior clients?

While it’s a real confidence-booster to work with a designer that you justifiably believehas experience in your corner of the industry, a history of success that can be proven,even visually relayed, is just as important if not more so. An experienced designershould be ready with references or with a portfolio of past client projects that literallydoes the talking for them. A picture says a thousand words; pay close attention to thedesigner’s past work.

3.What platforms do you work with?

One more thing you’ll want to know more about is what platforms the eCommercedesign in question works with. It’s great if your choice designer has a portfolio stackedwith evidence of skill and success, but a little deflating if they don’t know the ins andouts of the platform you use. Expertise with a proprietary platform is a bonus, as longas it’s the platform that you actually use. eCommerce web design specialists shouldhave experience with BigCommerce, Shopify, Volusion and Magento, among others.

4.What types of custom tools can you - or have you - created in the past?

You’ll also want to take this opportunity to learn more about the custom tools that thedesigner can create for you to revolutionize your users’ shopping experience and boostconversion rates. Let them know at the outset if you want some really out-of-the-boxthinking and solutions for long-term success.

5.Do you offer additional development services as well, in case there are bugs or other issues?

Design often accompanies development, which is why so many providers are styled as design anddevelopment companies. Moreover, eCommerce web development can help you step around orfix bugs when they arise.

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