top 7 content marketing agency insider tips for ecommerce marketing

Download Top 7 Content Marketing Agency Insider Tips for Ecommerce Marketing

Post on 22-Jan-2018




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    Top 7 Content Marketing Agency Insider Tips for Ecommerce Marketing

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  • Ecommerce MarketingWebsite TrafficOne challenge that most ecommerce brands

    face is being able to make an authentic

    connection with their audience that goes

    beyond just a sales pitch. Connecting with your

    customers through compelling content is one of

    the best ways to build customer relationships

    and encourage repeat business. Of course, this

    is no easy feat! But youre in luck. Below, weve

    put together some tips that will help you create

    ecommerce content like a content marketing



  • Tip 1 - Get to know your customersThe first step in being able to create great ecommerce content is really getting to know your

    ideal customers, including what they need, which challenges they face, and what they find

    most valuable. Effective content is not product-focused but rather addresses your target

    audiences pain points. Thats why its important to understand your audiences challenges so

    that your brand can start connecting with consumers on a deeper level.

    You can start getting to know your customers by focusing on demographic data. Figure out

    where your best customers live, what jobs they hold, how much they make each year, what

    their education is, if they have children, and other important personal information. This will

    give you a better idea of who your ideal customers are and what their life is like, which is

    valuable when planning out topics and deciding on which types of content and platforms will

    work best.


  • Tip 1 - Get to know your customersCreating detailed buyer personas is one way to keep all this consumer information organized

    and available to use when you are planning and creating content. Buyer or customer

    personas are generalized and fictionalized representations of your target audience. These

    profiles allow you to get to know your audience better and help you find new ways to relate

    to them on a deeper, more human level.

    Using buyer personas can improve your ecommerce marketing content as they help you

    narrow down the audience for each piece of content and help you create more value for the

    reader. For example, an audience of young suburban mothers will have a different set of

    priorities and values than middle-aged business men.

    To create customer personas, you will need start by gathering the information you need to

    flesh out these profiles. Here are some places that you might gather data from:


  • Tip 1 - Get to know your customers Customer Interviews Start by interviewing your best customers to get a better idea

    about their needs, challenges, and demographics.

    Market Research Gather market research to see what types of consumers are most

    interested in your product offering.

    Competitor Audits Research your competitors to see what types of audiences they are


    Social Media Monitoring Monitor social media communities and conversations to better

    understand what your target consumers care about most.

    This data will help you better understand who your customers are as people. This will allow

    you to create target ecommerce content that speaks to the needs and challenges of those

    who are most likely to be interested in your product offering.


  • Tip 1 - Get to know your customers


  • Tip 2 - Define your ecommerce marketing content goalsOnce you know who your target audience is, it is time to determine what your content

    marketing goals are. Most ecommerce brands want to increase add to carts and sales. If you

    want to work toward achieving these goals with your ecommerce marketing content, then

    its important that you define goals and key performance indicators (KPIs) that align with this

    overall business objective.

    Here are examples of some goals and KPIs that you might set for your ecommerce content


    Increase organic traffic. This is what many brands hope to achieve with their marketing

    content. If you want to see whether your content is bringing in more organic traffic, you

    might use a KPI like the number of visitors that arrive to your site through a piece of

    content they found through organic search.

    Increase social traffic. If you want to increase your traffic from social channels, you might

    measure the number of visitors who arrive from your social media channels. You can track

    which pieces of promoted content they clicked on to get to your site.


  • Tip 2 - Define your ecommerce marketing content goals Get more add to carts. Ecommerce brands want consumers to add more products to their

    carts. A KPI that you may use for your content to measure performance for this goal is the

    number of products that are added to a cart from your brand blog.

    Increase sales. To measure how successfully your content helps improve sales, you might

    track the number of sales that are made from your blog.

    These are just a few goals and KPIs that you might use to measure the effectiveness of your

    content. When you first get started, its best to stick with about 3 simple goals. Track your

    performance over a period of time and make adjustments to your content to influence more



  • Tip 3 - Understand the customer journey.Buyers go through different steps during the purchasing process depending on where they

    are in the customer journey. For instance, someone who has just discovered their problem

    may need to do more research to see which products help solve their issues, while someone

    who has already done this research may just be looking for the product that can best meet his

    or her needs.

    The key to developing content marketing that is targeted effectively is segmenting your

    audience and creating content that addresses their needs during each step of the purchasing

    process. You can use your sales funnel to better understand what your customers need

    during each step of this process and what types of content best meet these needs.

    To better understand your customers throughout the sales funnel and what types of content

    they need during each step, consider the inbound marketing funnel.


  • Tip 3 - Understand the customer journey Top of the Funnel (ToFu): Top of funnel content is aimed at getting your audiences attention.

    At this point, your audience may not know much about their challenges or which products

    can help meet these needs. This content should have less of a sales intent and instead be aimed at capturing your audiences attention and educating them. In order to appeal to your

    audience at this point, you will want to make sure that your content is focused on them and their biggest pain points.

    Middle of the Funnel (MoFu): Once consumers move to this part of the funnel, they have already expressed interest in what you have to say. This is the point where you will start

    delivering content that shows them how your products can work to solve their biggest challenges. Many ecommerce brands can skip this step as their customers often go from

    interested to ready-to-buy. However, this step is important for those ecommerce brands that sell more complex consumer products.

    Bottom of the Funnel (BoFu): In this last step, you have already convinced your audience

    that your products will solve their problems. Now, you need to help them better understand which exact products are right for them, the ways they can use your product, and what benefits your product offers over similar products. Your goal with bottom of the funnel

    content is to get consumers to make the purchase. 10

  • Tip 4 - Analyze your industry, and conduct content auditsYou may have some really great ideas for content. However, if every other ecommerce brand

    is developing the same content, then there is a good chance that your content will be ignored.

    Its important to analyze your industry to see which topics are of most value and conduct

    content audits among your competitors to see whats already out there.

    A content audit involves visiting your major competitors websites and social channels to see

    which types of content they produce. As you look at competitor sites, consider which topics

    they cover, what types of content they create, and the frequency in which they create and

    publish content. This will give you a better idea of whats already out there.

    Once youve performed an industry analysis and competitor content audit, you can see which

    topics are overdone and which are of most value to your target audience. Just because your

    competitor has covered a certain topic doesnt mean its off limits. Look for new ways to

    approach this topic or add additional value for your reader so that you can avoid saying

    whats already been said. 11

  • Tip 5 - Start brainstorming content ideas and decide which formats work bestNow that you have done your research to better understand your buyers, goals, and industry

    content, its time to start brainstorming content topics. The best place to start is by making a

    list of the biggest challenges that your customers face. Start with the 5 biggest pain points

    that cause your audience to seek out solutions.

    Now that you have the biggest challenges laid out, its time to start creating topics based on

    these challenges. Brainstorm 5-10 different