Omni-channel customer services provided

by businesses have raised customer

expectations manifold.

Customers need real-time

assistance and interaction.

Customers will settle

for nothing less than

par-excellence

customer service.

Businesses have to follow some

pointers in order to offer a good quality

Omni-channel customer service.

7 Essential Methods of Delivering Omni-

Channel Customer Service are…

Empower the Customer 1.

It is a good idea to provide

customers with an option to help

themselves.

Customers should be navigated towards

self-service channels such as FAQs.

This also reduces the number

of customers waiting in

queue and saves their time as

they are able to resolve

issues on their own.

Respect the Choice of Option 2.

Customers must be given the

choice to select the channel of

communication with the

business.

Offer Feasible Options 3.

Businesses provide multiple channels

for customers to contact them with but

rarely check the feasibility of such

mediums.

This creates a lot of

confusion and gives the

already disappointed

customers more reason

to be angry with the

business establishment.

Provide Seamless

Experience 4.

Customer’s expectations must

not be lowered irrespective of

starting his or her journey on live

chat and ending it over emails.

Leverage Customer History 5.

Customer service division should

make full use of analytics and

gain insights about customer

profile and past behavior.

Integrate all Channels 6.

All the customer service channels

must be perfectly synchronized to

propagate a common culture of

customer-centricity across the

organization.

Build Trust with Customers 7.

By enhancing customer

experience, businesses should

build positive relationship with

customers so that they approach

the brand via multiple channels.

Organizations have to be more

adaptive to the changing business

dynamics in order to deliver high

quality omni-channel customer

experience.

Invensis provides a wide range of call

center services which helps streamline

Customer Relationship Management

(CRM) processes to achieve a high rate

of business growth and profitability.

Call Center Services from Invensis include:

Sales and Customer Acquisition

Debt Collection

Call Center Support Services

Call Center Technology

Customer Care

Technical Support/Helpdesk Services

Multi-Channel Support

Call Center by Industry

Invensis is an ISO 9001 and 27001

certified company and has served

200+ clients around the world.

To find out more about the services offered

and benefits of partnering with Invensis,

please contact us at sales@invensis.net