6 voorspellingen van paypal voor 2014
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6 VOORSPELLINGEN
VOOR 2014
Eelco van Wijk
Algemeen Directeur PayPal Benelux
Confidential and Proprietary 2
• Introductie
• 6 voorspellingen voor 2014
• Hoe PayPal inspeelt op deze ontwikkelingen
AGENDA
3 THUISWINKEL.ORG: NL ECOM = € 10,5B, MCOM = € 1,1B
FORRESTER: 2013 WEST-EUROPESE E-COMMERCE MARKET IS $173M
2013 YEAR IN REVIEW
$180B $6.6B 143M TOT. PAYMENT VOL.
UP 24% FROM 2012
REVENUE UP 20% FROM 2012
ACTIVE ACCOUNTS AND GROWING
$27B
2013
LEADS IN MOBILE PAYMENTS
Confidential and Proprietary 4
• Introductie
• 6 voorspellingen voor 2014
• Hoe PayPal inspeelt op deze ontwikkelingen
AGENDA
Confidential and Proprietary 5
1. Stenen winkel vecht terug
2. Smartphones veranderen het winkelen ingrijpend
3. iOS en Android veroorzaken een retail revolutie
4. Bitcoin blijft relevant, maar nog niet als currency
5. Toenemende disruptie in de betaalwereld
6. Toenemende consolidatie in de betaalwereld
6 VOORSPELLINGEN VOOR 2014…
Confidential and Proprietary 6
• Introductie
• 6 voorspellingen voor 2014
• Hoe PayPal inspeelt op deze ontwikkelingen
AGENDA
Confidential and Proprietary 7
• Betaalervaring op internet nog makkelijker maken
• Stenen winkeliers helpen om frictie te verminderen
• Samenwerking ipv gesloten innovatie
HOE PAYPAL INSPEELT OP DEZE ONTWIKKELINGEN
Confidential and Proprietary 8
• “PayPal Login”: de eCommerce identity
• “Lightbox”: in context flow ipv redirect, verhoogt conversie
• “PayPal Shortcut”: one click payment
• “Auto updater”: Automatisch updaten van nieuwe/ vervangende creditcards
FRICTIE VERMINDEREN VOOR E-COMMERCE EN M-COMMERCE
The most frictionless payment experience is about moving it to the backside as much as possible, possibly
even making it disappear altogether
Confidential and Proprietary 9
THE LIGHTBOX
IN DE WINKELSTRAAT:
FRICTIE VOLGENS CONSUMENTEN
Tijd!
“Fat wallet syndrome”
Kortingsbonnen
Loyalty zonder service
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FRICTIE VOLGENS WINKELIERS
Loyalty zonder service
Kortingsbonnen
Webwinkels hebben betere CRM
Cash
Showrooming
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CONSUMENT CHECKT IN MET PAYPAL
WINKELIER ZIET CHECK-INS IN POS
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ALTERNATIEF… “BEACONS”
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15 Confidential and Proprietary
Confidential and Proprietary 16
• PayPal preinstalled op Samsung Galaxy S5 phone
• Betalen met vingerafdruk
• Apps, Remote, Proximity
• PayPal preinstalled op Samsung Gear2 watch
• Inchecken & betalen, P2P, coupons, notificaties
STRATEGISCHE SAMENWERKING
DANKUWEL
Eelco van Wijk
Algemeen Directeur PayPal Benelux
Confidential and Proprietary 18
APPENDICI
Confidential and Proprietary 19
OVER GROTE ORGANISATIES EN INNOVATIE
What happened was, the designers
came up with this really great idea.
Then they take it to the engineers, and the engineers go, ‘Nah, we
can’t do that. That’s impossible.’ And so it gets a lot worse. Then
they take it to the manufacturing people, and they go, ‘We can’t
build that!’ And it gets a lot worse.”
Steve Jobs, 2005
“You know how you see a show car, and it’s really cool, and then four years later you see the production car, and it sucks? And you go, What happened? They had it! They had it in the palm of their hands! They grabbed defeat from the jaws of victory!
“
Confidential and Proprietary 20
• Forrester Technographics: Compared to general Dutch online buyers, Dutch PayPal users tend to …:
− Be more engaged online, participating in a range of activities
− Be more likely to research and purchase products online, across a range of categories
− Spend more online
− Be more technology-oriented, open to trying new things
− Be more likely to own and use various devices
PAYPAL HAS A MORE COMPELLING USER PROFILE THAN GENERAL ONLINE BUYER
% doing activity WEEKLY or more often
13%
4%
19%
6%
12%
3%
Research products (viamobile)*
Purchase products (viamobile)*
75.5
150.0
75.5
Median spend (past 3months) in Euros
Online buyers
PayPal users
Onlinebankingtransfer
Amount spent (€) on online
purchases in past 3 months 37%
12%
52%
20%
36%
12%
Research products (viadesktop/laptop/tablet)
Purchase products (viadesktop/laptop/tablet)
PAYPAL #1 IN GRENSOVERSCHRIJDENDE
TRANSACTIES VAN NEDERLANDERS
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Q31a. Which payment cards / methods have you used for online transactions / purchases for COMPANIES IN
NETHERLANDS in the past 12 months? Base: Those who shop on domestic sites n=505
Q31b. Which payment cards / methods have you used for online transactions / purchases for FOREIGN WEBSITES in the
past 12 months? Base: Those who shop on int. sites n=164
81
28
26
24
21
11
4
4
1
0
0
0
3
Ideal
PayPal
Bankoverschrijving
MasterCard
Eenmalige machtiging
Visa
Afterpay
Contant bij levering
American Express
uKash
MultiSafePay Fast Checkout
Minitix
Andere reden (namelijk:)
% Payment methods when shopping on domestic websites
28
51
14
38
5
14
1
1
2
1
2
% Payment methods when shopping on international websites
Payment method by Geography (NL)
Source: PayPal Insights study 2013