4 Pillars of Google’s Day-to-Day Workflow

Danny Lin

© Danny Lin, 2015. All rights reserved. For VMFive.

For VMFive.

Agenda• Getting Things Done

• Snippet• OKR

• Meetings• Collaboration

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For VMFive.

About Danny

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• 興趣廣泛，做過很多奇怪的事• 電影編劇、專欄作家• 產品經理、行銷、公關• 但我的本科是 Computer Science

• 待過很多公司• 系統整合、卡通公司、大型主機• Yahoo!, Google, Plurk, 遊戲公司

• 充滿好奇心、喜歡觀察

For VMFive.

Getting Things Done.• 工作流程

• 良好工作流程及習慣的重要性 ~ 我的經驗• 建立你每天的 to-do list.

• 時間管理• 管理好你的行事曆• 找出每天最有效率的時段

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For VMFive.

Work Smart, not work Hard

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For VMFive.

Snippet• 什麼是 Snippet ？

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Reference: http://dannyimages.com/2012/06/05/2106-smart-working-with-snippets/

[This Week]1. Action Item 1: goal, target date, expected outcome.2. Action Item 2: goal, target date, expected outcome.3. Action Item 3: goal, target date, expected outcome.

[Next Week] 1. Expected Item 1: goal, target date, expected outcome.2. Expected Item 2: goal, target date, expected outcome, self-learning. 3. Expected Item 3: goal, target date, expected outcome, study.

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Snippet 的延伸應用…

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[Need Help With]1. Need A’s support with getting XXX done by DDD.2. Waiting for B’s implementation of YYY expected to be done by DDD.3. Will be meeting with C, D and E for launch plan.

跨部門協調…

For VMFive.

[This Week]1. Action Item1: XXXStatus: [Green]blah blah

2. Action Item 2: YYYStatus: [Yellow]blah blah blah

3. Action Item 3: ZZZStatus: [Red]blah blah

[Need Help With]1. Need A’s support with getting XXX done by DDD.2. Waiting for B’s implementation of YYY expected to be done by DDD.3. Will be meeting with C, D and E for launch plan.

[Next Week] 1. Expected Item 1: goal, target date, expected outcome.2. Expected Item 2: goal, target date, expected outcome, self-learning. 3. Expected Item 3: goal, target date, expected outcome, study. © your company name. All rights reserved.

Snippet 可以自行變通

4 Secrets of Snippet

Itemize Concrete

Daily Doable

© Danny Lin, 2015. All rights reserved. For VMFive.

For VMFive.

Snippet is To-do list

To-do list ＝ action items ≠ memo

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OKRObjectives & Key Results

© Danny Lin, 2015. All rights reserved. For VMFive.

For VMFive.© Danny Lin, 2015. All rights reserved.Photo: goldentime @ flickr, CC license

OKR 就是划龍舟

For VMFive.© Danny Lin, 2015. All rights reserved.

Objectives:

• ambitious• qualitative• time bound• actionable by the team

Key Results:

• measurable and quantifiable• make the objective achievable• lead to objective grading• difficult, but not impossible

Ref: http://www.zhihu.com/question/22471467/answer/21483227 http://www.zhihu.com/question/22478049/answer/21493466

For VMFive.

Some facts about why it failed.

© Danny Lin, 2015. All rights reserved.

14% 58% 13% 47%

瞭解公司的策略跟方向

主管清楚溝通目標與目的

覺得很投入自己的工作

滿意公司管理績效的方式

For VMFive.© Danny Lin, 2015. All rights reserved.

Mission & Vision

Objective Objective Objective Objective

Key Result Key ResultKey Result

Snippets

Snippets

Snippets

Where?

How?

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The OKR Ladder

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High Level Company Goal DIRECTIONAL

Division Goal & Action Items STRATEGIC

Departmental Goal & Action Items ACHIEVABLES

Personal Goal & Action Items TO-DO LISTS

For VMFive.© Danny Lin, 2015. All rights reserved.

Successful OKR implementation

• 大家都相信 OKR = 會推行成功• 這東西不是用來監督我，是我用來給我自己壓力，設定突破的目標！• 其他人也這麼認為。• 每個人天生都有自我管理能力，只是我們大多數人選擇（習慣）被管理• 這是團隊合作，是個人目標，也是團隊目標。

For VMFive.

How to set your OKR?

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• 變成週期性活動• 每一季、每年訂定• 定期檢視及檢討

• 不要貪多• 最好 3 個 Objectives ，每個 Objectives 有 3 – 4 個 Key Results• 最多一季不要超過 5 個 O ，每個不要超過

4 個 KR.• 盡量設定具挑戰性的目標

• 使盡吃奶力量，也只能完成 70-80%• Key Results 必須能量化、衡量成效

For VMFive.

OKR examples

© Danny Lin, 2015. All rights reserved.

• Increase revenue by 100% in the next 3 months• Reduce new user churn to less than 5% monthly

in a quarter• Enhance search precision by 0.2%

For VMFive.© Danny Lin, 2015. All rights reserved.

Meetings“Gathering of two or more people that has been convened for the purpose of achieving a common goal through verbal interaction, such as sharing information or reaching agreement.”

For VMFive.© Danny Lin, 2015. All rights reserved.

Conduct a successful meeting.

Before the meeting• Design the meeting purpose.

• 確定有開會的必要性• Set a clear agenda

• 設定明確的議題 • Prepare “prereads”

• 開會前先將書面資料寄出給會議成員• Invite only necessary participants

• 每一個人開會都是成本，不邀請只是列席者• Review action items from last week

• 整理先前結論及執行成效

For VMFive.© Danny Lin, 2015. All rights reserved.

Conduct a successful meeting.

After the meeting• Share meeting minutes to all participants.

• 寄出會議記錄給所有會議參與者• Share new action items to designate ones

• 將會議總結及行動方案，週知所有會議參與者

For VMFive.© Danny Lin, 2015. All rights reserved.

Some tips• Do one-on-one meetings frequently.

• 不浪費不相關人的時間• 聯繫感情，拉近彼此距離• 會議可以頻繁，但時間很短

• Be short. • 會議以 5 分鐘為單位，盡量不超過 30 分鐘

• Do it only when necessary• 必要時才開會，平常增加溝通可以增加默契，減少開會浪費時間

For VMFive.© Danny Lin, 2015. All rights reserved.

這是我在 Google 最後一週的行事曆

For VMFive.© Danny Lin, 2015. All rights reserved.

Collaboration團隊合作

For VMFive.© Danny Lin, 2015. All rights reserved.

• #1: Embrace differences.• 每個人都有其獨特面向的觀察跟意見• 擁抱差異

• #2: Encourage “casual collisions.”• 鼓勵員工建立工作以外的碰撞機會• 增加彼此互信與瞭解

• #3: Promote employee engagement.• 鼓勵非正式討論、腦力激盪• 鼓勵員工建立工作以外關係，不一定討論工作

• #4: Keep the door open.• 保持開放心態，這是 open source 時代• 扁平化溝通，每個人都是創辦人，沒有人是老闆

Lessons learned on collaboration

For VMFive.© Danny Lin, 2015. All rights reserved.

For VMFive.© Danny Lin, 2015. All rights reserved.

Questions?Email: danny@dannylin.netFacebook: http://fb.com/facedannylin