3  Techniques  for  Architecting  Change

MIKE EDWARDS, JASON LITTLE

@MIKEEEDWARDS @JASONLITTLE #AAB15

What  will  you  try  next  week?

what you’ll try

your email address (if you want to chat

about it)

Find  a    partner!

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Stand  back  to  back  

Change  3  things  about  

your  appearance

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Face  each  other  

Guess  what  has  changed

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Who  removed  

something?

http://29.media.tumblr.com/tumblr_ldtegca2s71qbtr75o1_400.jpg

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Change  is  about  loss

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Round  2!

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Just  Kidding!

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

SPOTIFY

VALVE

ZAPPOS

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

YOUR ORGANIZATION

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

http://www.transformersmovie.com/img/parallax/about_transformer.png

Transform!

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

YOU ARE HERE

UTOPIA IS HERE…WE THINKOR WAS IT HERE?

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

#NoResistance

MOVABLESEarly adopters and early majority who need to be

inspired or be shown ‘how’ to do the change

MOVERS

Innovators who will take action and become change champions.

IMMOVABLES Laggards who will either opt-out or grudgingly come

along for the ride

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

We  need  1  volunteer  from  each  table

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Changing  one  thing  affects  everything

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

In-­‐Directly  Affected

Directly  Affected

Going  Agile Release Team

Pilot AgileTeam

Executive sponsorexpects

‘standardized’status reports

PMO expects a Gantt Chart

!!

Blast  Radius

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

People  see  things  differently

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Conversations  Create  Understanding

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Co-­‐Create  Change  

Everyone  has  input…  

..but  someone  decides

ExecutivesManagement

Teams

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Break  into  groups

Agile Coaches and

Consultants

Managers

Team Members

(developers, BA’s

testers etc)

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

In  Your  Groups…

What is making you happy?

What is making you sad?

What is making you mad?

What would you change?

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Group  your  insights

Managers Team Coaches

Theme/Category

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

EXECUTIVES

MANAGERS

TEAMS/STAFF

PERSPECTIVE

DATASUPPORTING THE CHANGE

HOLDING BACK THE CHANGE

THEME 1 THEME 1I

Perspective  MattersINTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

40,000 Person Organization

10 to 80 teams within a year

What the coaching team wanted to know:

- what is making the teams happy/sad/mad?

- what was their opinion of working with an agile coach?

- in context of what is making teams mad/sad/glad, what do they feel

needs to be improved? - Do you want to keep going with

Agile?

Case  Study

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Release  the  hounds!

DirectorsManagers

Scrum Masters

“Kanban Leads”

TeamsTeams

TeamsTeams

VP’s

Coaching Team

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

What  They  Learned

•Validation that the teams wanted to continue doing agile in this VP’s organization

•Everyone loved doing this, it was better than just a survey!!

•A list of challenges that need to be removed to help improve teams fluency and prioritized initiatives

•Alignment across all the Directors on the shared Challenges

•VPs, Director’s and Managers hearing what the individuals were saying that gained the support for action – “PRICELESS”

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Was  it  worth  it?

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

A  Smaller    Organization

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Insights  

These  techniques  

help  you  figure  out  what  

approach  to  take

Blast Radius

Perspective Map

Change Canvas

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Options  

What  can  we  do?    

How  hard  will  it  be?  

Is  it  worth  it?Cost

Valu

e

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Experiments  

Think  of  changes  as  small,  time-­‐

bound  experiments  

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

A  Feedback-­‐Driven  Approach  to  Change

leanchange.org

Then  Visualize  it

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Then  Visualize  it

INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE

Thank  You!  

@mikeeedwards  @jasonlittle  

#aab15

leanchange.org

leanintuit.com

leadingforchange.ca/

happymelly.com

HANDOUTSThese are slides, photos and information from other

presentations about Lean Change Management

VISUALIZE YOUR CHANGE WORK

INSIGHTS OPTIONS EXPERIMENTS

PREPARE INTRODUCE REVIEWTHEME

COMMUNICATION

AWARENESS

TRAINING

ABANDONED!

SUPPORT

HOW WE WORK15-minute standup, 3x per week Weekly Insights review bi-weekly Options review bi-weekly retrospective quarterly change canvas refresh

IMPORTANT NOTES

BLOCKED

C A N VA S E S H E L P C R E AT E O RG A N I Z AT I O N A L A L I G N M E N T

FRAGMENTATION- Unclear vision for

change - Lack of awareness - Lack of urgency

REINFORCEMENT- Clear vision - Quick wins celebrated - Autonomy,

engagement

- create big visible room - create team/

department canvases - organize lean coffee

sessions - marketing! (make

posters and stuff!)

ACTIONS

ALIGNED FRAGMENTEDFRAGMENTED

- weekly lean coffee - executive sponsored

lean coffee - monthly retrospectives - refresh strategy

canvas - celebrate wins! - review progress

ONGOING ACTIONS

- Leverage internal networks

- Build understanding - Encourage honest,

open dialogue

ALIGNMENT BUILDING

INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS

TIME

http://deltapartners.ca/blog @gschaadt #goat14

#goat14

ORGANIZATIONAL CHANGE CANVAS

@jasonlittle

#tas14

CREATE A STRATEGIC CHANGE CANVAS

VALIDATE WITH THE PEOPLE AFFECTED

J

L

FEED TEAM FEEDBACK INTO YOUR STRATEGIC CHANGE

CANVAS

@jasonlittle

CREATE A TACTIAL CHANGE CANVAS THE TEAMS OWN