A Study of the Supply Chain at

Dalsey

Hillblom

Lynn

Rahul SharmaSudeep D’Souza

Vaibhav WankhedeSushmita Banerjee

Mission Statement

“DHL enhances the business of our customers by offering highest quality express and logistics solutions based on strong local expertise combined with the most extensive global network presence”

DHL Overview

Largest Courier and Express provider in Europe, Asia Pacific and Middle East /Africa

Ranked 3rd worldwide

8 million customers 36 Hubs and 4,700 bases 350 aircraft, 72,000 vehicles

World’s No.1 in Warehousing, Distribution & Contract Logistics

59 countries and territories 2,500 logistics centers, warehouses,

terminals 23million m2 storage capacity

World’s No.1 in Air and Ocean Freight 150 countries and territories 813 terminals & warehouses 4.4million t Air; 2.8miliion TEU Ocean

Europe’s No. 2 in Road Freight 30 countries and territories 160 terminals 2million full truck load movements

Largest worldwide network for Mail Distribution Cross-border solutions for business

mail, publication distribution, direct marketing and merchandise

DHL’s parent company Deutsche Post World Net is the world’s leading logistics group. With revenues of more than €63 billion and 500,000 employees in more than 220 countries and territories it is one of the biggest employers worldwide.

DHL India

• Blue Dart began operations in 1983, had revenues of Rs. 287 crores in 2001-02 and services 13,000 locations in India.

• On Sept. 12, 2002, DHL Worldwide Express acquired 62.8% stake in Blue dart to increase their presence in India.

• DHL owns and leases 250 aircrafts globally and this gave a boost to the Indian logistics industry through the Blue Dart DHL alliance.

• Both companies deploy the latest e-Business technologies, thus supporting Internet-based supply chain management systems of customers.

DHL Nashik

Location: DHL Express, Mahatma Nagar (Main Office)

Major Corporate Clients: ABB, Mahindra & Mahindra

All Pick Ups done at Mahatma Nagar , Nasik branch

Modes of Parcel: Courier Mode – weight between 10gm up to 50kg Cargo (Logistics) Mode – weight above 50kg

Daily volume couriered – Approx. 1ton

Competitors in India

DHL Supply Chain

Individual CustomersIndividual Customers Corporate CustomersCorporate Customers

DHL OfficeDHL Office

Central Location OfficeCentral Location Office

drop

DHL Pack

pickup drop

Local or National /

International

Local or National /

International

DistributionDistributionlocal

Region sorting and bulk packing

Regional HubRegional Hub Distribution if localDistribution if local

truck

AA

DHL Supply Chain (Contd.)

Cargo or CourierCargo or Courier

AirportAirport

Destination / HubDestination / Hub

cargocourier

Blue Dart Flights

Air India or Kingfisher Passenger

Destination WarehouseDestination Warehouse

DestinationDestination

truck

truck

Destination found?Destination found?

yes

DHL Office at DestinationDHL Office at Destination

no

Reverse logistics to

sender

Reverse logistics to

sender

AA

Warehouses

At Main Collection offices – To store materials if on delay or on Sundays before material is sent to consumers

At hub airport – DHL has warehouse at airports in main hub locations i.e., Mumbai, Delhi, Kolkata, Chennai, Ahmadabad, Hyderabad & Bangalore to store materials on delay of flights.

Main Warehouse outside Octroi – All cities have a DHL Warehouse outside octroi limits to store materials which are incoming and are subject to octroi charges and are not cleared. E.g.

e-Business Strategy

• Barcode Scanning at milestone locations

• Preparation of Online Waybills

• Online booking of consignments – collect pickup

• Last 99 days shipping records available through the website

• DHL Express SMS

Thank You