LISTLISTLISTTHE

T H E I N D I S P E N S A B L E G U I D E T O S U P P L I E R S A N D B U Y E R S

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09:30 Registration with coffee and snacks

Session one

10:00 Negotiating supply chain deals

11:30 Q&A session with beverages, missed-call break and email break

Session two

12:00 How to select a lighting manufacturer to partner with and where is LED going?

12:30 How to select a CAFM system and what to look out for?

13:00 Q&A session followed by lunch

Session three

14:15 Dilapidation reports, costs and Landlords

14:45 Legal review of death on your premises (Hugo Boss and William Hill incident review)

15:15 Q&A session with beverages

Session four

15:45 Fire, legislation and how to manage it

16:15 Asbestos compliance and best practice

16:45 Q&A session with beverages

Closing words followed by drinks and networking

Workshop AgendaThursday 26th September 2013, 9.30am

Welcome to Retail FMI would like to personally welcome you to the first formal day of workshop sessions and thank you for joining us, as without you these event would not be possible.

Retail FM embraces multi-site property management in all formats and locations. As a valuable forum, we endeavour to represent and support our members from all aspects of the multi-site property industry.

The purpose of our forum and workshop meetings is to allow like minded individuals with a passion for their industry

to exchange information,knowledge and experience between each other via our website and our events.

Membership is open to all sectors of our industry that need to manage multiple locations and at times in varying countries. Best of all its free to be part of the team and if you flip to the rear of the magazine you can get more details on membership.

I look forward to meeting you and welcoming you to the forum.

Warm regards,Brent Nel

Brent NelRetail FM Curator

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Everyone reading this article will have seen advertisements from the ubiquitous solicitors firms, querying ‘we have had an accident in the past three year’s and reminding them of their right to compensation. Unfortunately, retailers are not immune to these claims and the rise in the so-called

‘compensation culture’. Indeed, retail is a sector which is rife for claims for damages for personal injury and death, which is understandable given that retail activity moves from the warehouse, to the stock room to the store and the high volume of consumers on the shop floors each day.

Death and Personal Injury in the Retail Sector

employer who will remain liable.

In the UK, there is a standard time limit of three years within which a personal injury claim can be made, which starts from the date of the accident or that the person became aware that the injury was as a result of the accident. In the cases of children, they have three years from their 18th birthday (i.e. to age 21). In cases of those people lacking capacity by virtue of mental illness or injury, the time limit runs until three years after they reach capacity, so in some cases there will be no time limitation (i.e. if a person has a brain injury and will never regain capacity).

The law surrounding this area is both in common law (i.e. case law) and statutes. The relevant law for retailers is that in the Occupiers Liability Act 1957 and 1984.

Occupiers’ liability generally refers to the duty owed by land owners to those who come onto their land. In a retail sense, this means the duty imposed on the store/ warehouse/ store room owners or landlords to those visiting the store and working in the warehouse or store room. Liability can arise on occupiers for omissions since their relationship gives rise to duty to take action to ensure the reasonable safety of visitors.

Both acts impose an obligation on occupiers rather than the land owners. For example, if a particular brand rents store space in the Arndale centre, it will be the brand that is responsible for any injury occurred, rather than the Arndale Centre directly. An action could be brought against the centre, but it would be the brand that would be sued in the first instance.

The 1957 act imposes what is known as a common law duty of care on occupiers to

This article is designed to highlight the risk that claims pose to retailers, provide some background as to the law and to offer practical tips, to ensure that retailers are as protected as possible from claims and also the protection of consumers and staff.

What is Personal Injury?

In basic terms personal injury is exactly what is says on the tin, injury to a body or mind that affects someone personally and not their property. Personal injury can lead to someone’s death. Examples of personal injury can be an injury caused by a trip and slip, a fall from height or a work related illness, such as Mesothelioma from working with Asbestos.

These injuries can occur to both employees and consumers. Examples of injuries to employees could be risks from machinery, crush injuries from fork lift trucks, falling from height and manual handling injuries from lifting heavy goods.

Injuries to consumers could be orthopaedic injuries from trips, injuries from defective/ damaged goods or, at the very serious scale, head injuries from items falling on a customer.

The Law

Both consumers and employees can bring claims against a retailer for personal injury or death that occurred as a result of negligence. An employer is vicariously liable for the actions of their employees, so if injury has occurred as a result of the actions of an employee, it is the

lawful visitors and applies not only to land and buildings but also extends to fixed and moveable structures (e.g. ‘pop up’ shops). This applies to lawful visitors, i.e. those that are invited into the store or warehouse as customers, employees, sub contractors but does not extend to non lawful visitors such as trespassers.

Section 2 of the Act sets out the common law duty of care, and states that an occupier should take reasonable steps to ensure that the visitor is safe in using the premises. The key word here is ‘reasonable’, which is the subject of much case law.

There are certain defences to this Act, such as exclusion of liability, which allows an occupier to exclude or limit liability (but not for death or personal injury- see below), contributory negligence, where damages will be reduced if the injured party is found to be at fault and lastly for risks that are willingly accepted by visitors – e.g. waivers of liability for certain activities.

The 1984 Act imposes a duty on occupiers in relation to those ‘other than visitors’. This includes trespassers. It may seem harsh to impose a duty on those that are trespassing on property, such as a warehouse, however a lower level of protection is offered under the Act and the duty will only arise when certain risk factors are present, such as the occupier being aware of the danger. For example, if a warehouse has broken / defective flooring then signs need to be put up warning trespassers not to enter; otherwise the owner of the warehouse could be found to be liable. There are similar defences arising under this Act as with the 1957 Act.

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covered within the policy, however it maybe that an excess may be payable, depending on the policy and it’s terms and conditions.

Retailers can also be fined by the Health and Executive for failing to adhere to health and safety regulations and in some cases, managers have been prosecuted.

Accidents can also have an impact on staff as well, either by de-motivating staff and lowering morale by increasing worry and concern in the workplace.

In contrast, accidents can have a positive impact on staff and ways of working, as lessons can be learnt and practices reviewed. This is why it is vitally important to be report and feedback learning to staff members.

Once retailers are aware of their potential liability, there are a number of ways that they can go about reducing the risk to the business.

The biggest and best way of preventing accident is that of training and developing staff. Training staff to be aware of risks and to report those risks to management is vital. Checking health and safety regulations regularly, looking at health and safety consultancy reports and ensuring that the business adheres to all of the regulations set out by the Health and Safety Executive and within the Health and Safety at Work Act 1974, should ensure that consumers and the business is protected.

Retailers also need to understand their public liability and employee liability documents, by knowing what they are covered for, the limit of liability and their actions following an accident. For example certain policies state

In summary, occupiers owe a duty of care to take reasonable steps to ensure that visitors are safe on the premises. Should they breach this duty, i.e. fail to take the reasonable steps, and then they could be liable for any injury that occurs as a result of that breach.

Should a claim be brought against a retailer, the only remedy offered to the injured party (or Claimant) is that of compensation. The purpose of the compensation is to put the person in the position that they would have been, but for the negligence. This is clearly not possible in most circumstances but the injured person could receive compensation to cover pain, suffering and loss of amenity, cost of medical treatments and loss of earnings. The monies can cover both past and future costs and are usually calculated by previous case law and looking at judicial guidelines. Cases involving spinal and brain injuries tend to be the most expensive in terms of compensation, with damages that could run into millions of pounds.

Effects of Accident and Claim

The effects of an accident within the retail sector and a potential claim are wide reaching and can be both positive and negative.

Firstly, no retailer wants any injury to occur to staff or customers. Aside from the obvious, accidents could give rise to negative publicity and claims can be very expensive for the brand. The claim will usually be covered by Public Liability Insurance, which will provide cover if a member of the public is injured or Employers Liability Insurance, which protects employees. It is likely that the cost of legal fees and expenses incurred in defending the claim, as well as any damages payable will be

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Look at the HSE website and local environmental agency to ensure that you are adhering to all regulations

Get to know your insurance documents

Ensure you have the contract procedures in place for sub-contractors- these will be dealt with as employees.

The Future

There have been a number of changes in the personal injury sector since 1 April 2013, which means that it will be less lucrative for Claimant’s solicitors to bring claims. This means that the number of employer’s and public liability claims may reduce. However, on the other hand it could mean that only the higher value claims will be the ones that are brought – the multi-million pound brain and spinal injury cases.

It remains to be seen whether the personal injury sector will struggle but what is apparent is that consumers are more aware of their rights and will continue to make and attempt to make claims. Retailers need to be proactive in their attempts to ensure that both employees and consumers are kept safe and avoid any litigation.

James Corlett

that the Insured needs to inform the Insurer of an accident by a certain time, otherwise the policy is not valid and they would have to fund any legal expenses and damages themselves.

Many retailers will seek to limit their liability to a consumer. However, by law you cannot limit liability for death or personal injury caused by negligence. The retailers best defence is therefore to understand all of their duties and rights under health and safety regulation adhere to them train their staff and ensure risk assessments and method statements are carried out and reviewed regularly. Ordered and safe storage of documents will also assist to build a case that, even if an accident does occur, the retailer has carried out all reasonable steps to ensure the safety of their staff or customer and that the duty of care was not breached.

Practical Advice

Practical actions to prevent an accident:

Clear signage – ‘wet floor’ or ‘no entry’

Risk Assessments and Method Statements carried out for new work, such as alterations to the store

Regular staff training and assessments of working methods

Retention of documents – if you say you are going to do something or did something, make sure it is backed up by a hard or electronic copy

Obtain a health and safety report from a H&S consultant

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We are M2K Services

M2K manages the provision of maintenance services to retail properties on a reactive or planned basis, ensuring the fixtures, furniture, fittings and fabric of a building are in good order. Our in house teams of operatives work day and night shifts to minimise disruption to your business. Whether that’s carpentry, floor sealing, decorating, refurbishing/installing display equipment or flood damage repairs we have the expertise to deliver.

Our planned maintenance service has been tailored to ensure that premises retain their ‘as new’ appearance for as long as possible following a refit or refurbishment. Including scheduled visits to survey, price and report on the condition of services, flooring, decor, etc. These can be maintained, to a pre-agreed level, to help you increase the lifespan of a refurbishment.

For when the unforeseeable happens and a quick remedy is required, we provide a rapid turnaround in quoting for one-off repairs and maintenance. Our teams of versatile and experience fitters are able to attend sites

promptly to address the issues. M2K perform large scale industrial works as

well such as installation of cast iron staircases, full refurbishments, structural works and

dilapidations. We realise the importance of deadlines and our services are offered at competitive rates with cast iron guarantees.

We enjoy Trusted and long term relationships with some of the biggest brands in the world. We have built our business on our core values of honesty and customer service. We place personal dedicated account managers with each of our clients.

Client liaison is central to our philosophy, whether this be on-site or in the office. We have a great experience working in occupied premises and recognise the importance of continual updates and reports, to all those who may be involved. We also understand the importance of providing accurate information at all times and pride ourselves on being open and frank with our clients.

Our business has worked

well with M2K for many years. Our continued relationship is a testament to the top quality, professional range of services that M2K consistently provide for us.

Head of Property - Thorntons

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Tel: 01455 238 600 Email: enquiries@m2kservices.co.uk Web: www.m2kservices.co.uk

LeicestershireNew business enquiries: Stuart Feggans Tel: 07711 003907 Email: StuartFeggans@m2kservices.co.uk

RETAILINTERIORS

CONCEPT REALISATIONSTORE FIT OUTMAIN CONTRACTORSPA & BEAUTY CONCESSIONS

BUILDING& MAINTENANCE

MAINTENANCEDILAPIDATIONSCONSTRUCTIONMAIN CONTRACTOROFFICE REFURBSURVEYING

Consolidation of Estates

Occupiers will be looking at their portfolios with a much greater precision and using opportunities at lease renewal to exit or negotiate more favourable terms such as breaks, lower rents, monthly rental payments, turnover only rents and investment in key sites.

Private equity firms will be looking for Retailers with estates which are relatively clean. There is a definite trend towards smaller estates located in prime A1 locations comprising the top regional malls and metropolitan areas.

But all is not doom and gloom for the towns and cities. Retailers such as Joules, Crew Clothing, White Stuff and Fat Face have expanded successfully into affluent market towns which suit their business model.

The discounters such as B&M are posting record profits as they expand out of their historical heartland.

There is a realisation amongst landlords that they need to get closer to and understand their tenant’s business which can only lead to market changes.

Store Design

Retailers will be looking to right size their stores to optimise sales. In Aurora’s case stores will become larger and more experiential to give customers reason to come into store as well as use Internet sales.

There will be pressure on opening hours to suit the changing shopping patterns for example store sales are 50% higher between the hours of 5-8pm than 9-11 am.

Retailers will invest in new formats to keep brands fresh and appealing with the service proposition being a key differentiator between

competitors.

Technology is appearing more and more in store design to accommodate twitter feeds in stores, IPad sales ,on line applications and power save tills,space needs to allocated for storing and charging of portable devices,stores and centres will need to provide consumer Wi-fi.

There will be an ongoing focus to provide front of house Internet ,intranet and e mail for

customers with an increasing use of video and photographic aids to facilitate sales and give better shopping experiences As a result retailers will need to have regard to bandwidth and wireless coverage when making selection

Clicks and MortarRewriting the story of shopping

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Facts and FiguresThere are 21m Internet users in the UK

74% of telephone browsers purchased items whilst shopping

M commerce is set to reach worldwide sales of $20 billion pa by 2015

E commerce sales in 2010 reached $515 billion

UK e commerce shoppers have the highest spend per capita of £1135

By 2020 store sales will drop by 20%

The percentage of sales through stores will drop from a current percentage of 65% to 32% by 2020 for omnichannel retailers

The space occupied by multiple retailers will drop by 20%

Store numbers will drop by 31%

Direct e commerce sales will double to 21%

There is a realisation

amongst landlords that they need to get closer to and understand their tenant’s business which can only lead to market changes.

There are various strategies being employed to enter new international markets and most retailers are opting for low risk growth via licences, concessions, franchise and the web but co-ownership and company owned stores are fairly normal in stable markets.

decisions on store location. Security of this technology will be of concern to designers as more technology is installed front of house.

With this will also come an increasing importance in carbon footprints of store fit outs.

International Growth

As opportunities for growth become scarcer and e and m commerce sales increase,there is a real trend to look overseas for growth for instance Karen Millen’s sales in the UK only account for 30% of the company’s sales.

The current hot spots are China,South America and nearer to home Germany and Scandinavia.

These do, however, bring different issues to bear regarding the policing of the brand, trademark issues, cultural differences on product and staff.

Summary

So retailers need to change their structures to meet the new challenges,position themselves with precision and have to be credible to consumers via competitive advantage ,individual product ranges,expertise and authenticity.

The story of shopping has been rewritten without the shop hence change is essential. Now is the time for a true clicks and mortar strategy with shops transforming their biggest foe(the web) into its greatest friend.

Ian DudleyGroup Property Director

Aurora fashions and Karen Millen

ian.dudley@aurorafashions.com

07969 295045

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technology will be of concern to designers as more technology is installed front of house.

With this will also come an increasing importance in carbon footprints

authenticity.

paralysed from the waist down and needed adaptations to his house and life long care.

X brought a claim against Y under the employer’s liability policy, as he is classed as an employee. The allegations against Y was that they had failed in their duty to take reasonable measures to provide a safe working environment, by failing to carry out a risk assessment and method statement and breaching the working at height regulations, by stating that X has to carry out this job via ladder.

Outcome: Y’s representatives admitted primary liability but argued that X was contributory negligent, as he was a competent sub contractor and should have refused to carry out the job via ladder and/or should have thought of an alternative method

X was a sub contractor used by a retailer, Y, to make and design a sign for use at the warehouse. X was instructed to make and install the sign at the warehouse. Installation of the sign was going to be difficult due to the location of the sign in the warehouse. The sign was to be put above a sloping floor surface. Therefore X asked if he could use a cherry picker when installing the sign, instead of a ladder. X was told that this was not possible, as the cherry picker would not fit into the warehouse. No risk assessment or method statement was carried out for the work.

X went to the site to install the sign. He used a ladder to do so and during the course of the works, he fell off the ladder, falling some 5 metres in total. He landed on his neck and suffered a spinal injury. The injury left him

of installing the sign. Furthermore, X should have completed his own risk assessment and method statement, which would have identified these problems.

The parties negotiated a settlement of 60% contributory negligence on the part of Y. Therefore, X only received 60% of the damages. The damages were overall £8 million, for X’s loss of earnings, care package, adaptations to his home and medical expenses. X received £4.8 million representing 60% of the damages.

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Case Study 1Employer Liability (sub contractor) - Spinal Injury

Green Zone Surveys (UK) Ltd’s unique ability to quickly programme and begin large portfolio projects in less than the two week grace period given by Trading standards, has helped our clients avoid further visits and possible fines.

In total we have provided more than two and a half thousand TM44 Assessments over the last six months for clients throughout the UK.

If you would like information regarding TM44 air conditioning Assessments or any other Building Compliance issue give us a call.

For more information, contact Ian Campbell on 0844 499 7574ian@greenzonesurveys.com

Green Zone Surveys (UK) LtdBuilding Compliance & Energy Assessors

We deliver Professional project management of all commissioned work from start to finish.

Our dedicated head office team will schedule and arrange all appointments, Risk assessments and necessary access requirements before an assessor is assigned to visit.

With a UK wide team of over forty assessors that hold the highest level of accreditation in their field, Green Zone Surveys (UK) Ltd can deal with any type and size contract quickly and efficiently.

Green Zone Surveys (UK) ltd have an excellent reputation in our field and are always available to supply information regarding any compliance related issue.

Recently there has been a marked increase in requests for information regarding TM44 Air Conditioning Assessments.

As from 4 January 2011 under the Energy Performance of Buildings Directive there is a requirement for air conditioning systems of 12kw or greater to be inspected, known as TM44 Air Conditioning Assessments.

Trading Standards have increased their activity in regards to policing this legislation in hot spots around the UK including the Cardiff and Birmingham areas.

We have provided over four hundred TM44 Assessments for clients that were approached by trading standards regarding their stores in these areas.

Green Zone Surveys (UK) Ltd work closely with multi site retail companies throughout the UK to ensure compliance with legislation relating to their Building Portfolio.

Your Total Service Provider

Key West Group’s continued success and excellent reputation is based in providing superior standards of customer care utilising the most technically advanced services and products.

We specialise in services that create a better working environment, from pest control to landscape maintenance and more.

We provide total service management, including product delivery, installation and maintenance and flexible service arrangements to suit all needs and budgets.

Welcome to Key West Group, Formed to support our national customer base delivering integrated building and site management services across the UK within the corporate, retail and industrial sectors. Providing tailored solutions, supported by talented management and service teams in partnership with our customers, we use our expertise to identify where an integrated service solution would offer significant benefit, enhancing operational delivery and providing value for money.

Our approach is simple, to provide versatile and quality site management services, ensuring excellence through the introduction of innovative solutions.

Key West Group offers the strengths and experience of a multi-national organisation, whilst retaining the agility and characteristics of a local company. The business is focused on delivering great service to its wide range of customers. Services which include: pest control and washroom solutions.

Ensuring excellence

through the introduction of innovative solutions.

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Your Total Service Provider

• pest control

• washroom services

• roof repairs

• landscape maintenance

• general building repairs

• window/gutter cleaning

• general maintenance

• vacant property inspections

• key holding

• portable appliance testing

• fixed wire testing

• emergency lighting testing

• fire alarm testing

• fire extinguisher services

• alarm installation & testing

• cctv installation & testing

For more information contact Scott on 01623 559052 or scottwarden@keywestgroup.co.uk

www.keywestgroup.co.uk

The Energy Performance Certificate (EPC), introduced in 2008 and which looks very similar to the coloured energy label you might find on a fridge, is designed help us do just that. It is a legally required document which must be made available free of charge by anyone selling or renting their property. In addition to describing the efficiency of a building, an accompanying recommendation report outlines ways to improve energy performance.

Karl Sharpe of Green Zone Surveys (UK) Ltd, an expert in building energy performance certificates, points out that the regulations we now have were based on sound research and reasoning by the EU, BRE and DCLG, and EPCs are more than just a mandatory certificate. Not only should they lead to benefits down the line in reducing climate change and securing energy supplies, but in

the short term we should see economic gains by improving energy efficiency.

Finding the right Assessor

EPCs must be produced by trained and accredited assessors. Inaccurate reports can lead to disputes and even legal action between seller and buyer if energy usage is higher than indicated. It is important, therefore, to use reputable assessors who specialise in the non-domestic side of the industry. Green Zone Surveys’ team of assessors specialise in providing commercial EPCs across the UK, and have been active from the very start of the scheme. This experience is invaluable to property owners, who can’t afford to worry whether or not their EPC is reliable.

Commercial EPCs Assessors and regulations

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Of the total energy consumed in the UK, at least 40% is attributable to our buildings and the way we use them. It is now widely accepted that high levels of carbon emissions will have worrying effects on our environment if left unchecked. If we are to cut the amount of energy we use, clearly there is a need to make our buildings use less too.

Recent developments

A new regulation, effective from January 2013, states that any commercial property over 500m2 must now put their EPC on display if they are frequently visited by the public. This ought to increase awareness of energy efficiency amongst staff and visitors, and should help change the way people think about energy use.

From 2018, EPCs will have a far more important role to play in the property market. Legislation is in place to ensure that from then on, only properties achieving a ‘E’ rating or better will be permitted to be sold or let. Many property owners will then, in effect, be forced to improve the energy efficiency of their buildings and the expertise of companies such as Green Zone will prove essential.

You can contact Green Zone Surveys (UK) Ltd for advice on EPCs and energy efficiency on 08444 997574 or email info@greenzonesurveys.com.

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Green Zone Surveys (UK) LtdBuilding Compliance & Energy Assessors

From 2018, EPCs will have a far

more important role to play in the property market.

Independent Advice PCS Asbestos Risk Manager Asbestos Surveys

Asbestos Risk Management

PCS Asbestos Consultants Limited is an independent company focusing solely on asbestos risk management.

PCS Asbestos Consultants Limited provides professional asbestos surveying, management and consultancy solutions to many large corporate clients in both the UK and Ireland. We deliver a personal and effective service to all clients, be it for a single property or an estate of several thousand sites.

Over the last 25 years our experienced management team has developed many of the advanced solutions for asbestos risk management of large property portfolios

Our clients benefit from access to the UK’s leading web-based asbestos risk management system - PCS Asbestos Risk Manager. PCS Asbestos Risk Manager both stores and disseminates asbestos information to those who need it. PCS Asbestos Risk Manager provides essential management information so organisations can clearly see their current asbestos compliance status in addition to being made aware what actions

need to be done, and when.

We understand our clients’ need for an efficient and resilient service which can integrate effectively into their business processes and systems. PCS Asbestos Risk Manager has been developed on a

scalable Microsoft SQL platform and has been specifically designed to manage the demands of the corporate customer with a large property portfolio. PCS Asbestos Risk Manager can be tailored to meet a client’s individual requirements.

All key technical and quality control staff hold a BOHS Certificate of Competence in asbestos. Our surveyors are all P402 qualified and have at least two years experience with the majority having in excess of 10 years asbestos risk management and surveying experience.

Understanding our clients’ business requirements and delivering a cost effective and efficient solution through a long term relationship is what we are all about.

Importantly, we are independent of all asbestos removal contractors and testing laboratories and we act solely in our customers’ interests.

Legislation enacted in 2002, came into force on 21st May 2004 and set out the duty to manage asbestos in non-domestic premises by the ‘duty holder’ who is the person or organisation that has the responsibility for the maintenance or repair of non-domestic premises. The duty holder’s duty of care extends to any person working at or visiting such premises.

PCSAsbestos Consultants

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PCS Asbestos Risk Manager

is the first choice for the UK’s largest retailers

PCSAsbestos Consultants

Solely Focused on Asbestos

Risk ManagementProviding Expert Solutions

PCS Asbestos Consultants Ltd2 Moor Lane, Huddersfield HD8 0QS

Telephone : 01484 604920E-mail : info@pcs-asbestos.co.uk Website : www.pcs-asbestos.co.uk

there was a residual risk of her suffering arthritis in the future.

A brought a claim against B for compensation as a result of her injury.

Outcome: B admitted liability straight away as they could not provide a defence for their actions. The floor had not been mopped all day, it was a rainy day, the floor hadn’t been check by the employees and a sign had not been provided to customers, warning them that the floor was wet. A had been wearing appropriate shoes (if she had been wearing Crocs, it could have been a different matter).

The parties negotiated a settlement of £40,000.00, which covered pain and suffering, loss of earnings and medical expenses.

B is a large department store and on a particularly busy and rainy Saturday, A enters the store and slips over, causing injury to her. She suffered with a fracture of her wrist and ankle, both of which required an operation to fuse the bone together.

It was a particularly rainy day and there was a lot of surface water on the floor. There were no signs up warning customers that the floor was wet and the floor hadn’t been mopped all day. A had been wearing sensible and appropriate shoes for the weather.

The fractures caused A to undergo an operation, she required care and assistance to dress and bathe whilst she was recovering and she has to undergo physiotherapy on her wrist and ankle for 6 months post accident. She also had to have 6 weeks off work and

Case Study 2Consumer Liability - Trip and Slip

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Sparkle that lasts

Discover the attraction of crisp, white light with a lowerTotal Cost of Ownership at www.philips.com/mastercolour

Philips MASTERColour CDM Evolution. We understand the essence of bringing long-lasting sparkle to fashion. The new Philips MASTERColour CDM Evolution makes your store sparkle for longer than you thought possible. Its 20,000 hour lifetime helps to save on re-lamping. And thanks to the lamp’s high effi cacy, you’ll save on energy too.

Sparkle that lasts

Discover the attraction of crisp, white light with a lowerTotal Cost of Ownership at www.philips.com/mastercolour

Philips MASTERColour CDM Evolution. We understand the essence of bringing long-lasting sparkle to fashion. The new Philips MASTERColour CDM Evolution makes your store sparkle for longer than you thought possible. Its 20,000 hour lifetime helps to save on re-lamping. And thanks to the lamp’s high effi cacy, you’ll save on energy too.

To reduce their energy usage, businesses need to examine and communicate the actual levels of consumption to everyone responsible, from the people who maintain boilers to the office worker who switches the lights on and off. Thankfully, an effective method for doing this is already well established in the public sector. The Display Energy Certificate, or ‘DEC’, is a compulsory survey for all public buildings in England and Wales with a floor area of 500m2 or above and rates a building based on its actual energy consumption. The rating is then displayed on public view to directly communicate how well the building is performing. An accompanying Advisory Report is provided to highlight recommended improvements, that if implemented can lead to considerable savings in the energy consumption of that building.

Green Zone Surveys (UK) Ltd has been at the forefront of DEC provision since the government introduced the requirement. They have provided DECs to all types of public buildings, including Schools, Universities and NHS Trusts. It is this experience and expertise can prove invaluable to Building Managers and owners. Green Zone provides high-standard DECs that can uncover a rich seam of potential savings.

The Voluntary DEC

Whilst DECs are not a legal requirement for most businesses, a number of organisations have recognised the value of voluntarily obtaining one to assist in lowering their energy consumption. Among the growing list of supporters of the rollout of DECs to the private sector, The British Properties Federation and the Confederation of British

Display Energy Certificates Reducing energy consumption and expenditure

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Energy use in buildings is fast becoming a cost which businesses cannot afford to ignore, and there are clear opportunities for them to reduce their energy consumption and expenditure. Specialist consultants such as Green Zone Surveys (UK) Ltd can provide expert guidance with a view to providing significant savings.

Industry both see the potential of DECs in reducing their members’ energy usage and embrace the socially responsible image they can portray.

Green Zone Surveys (UK) Ltd is receiving a growing number of enquiries about voluntary DECs, with people realising their value as a low-cost energy survey. They are confident that companies can make real gains in energy efficiency by obtaining a DEC.

There are two major ways this can happen – firstly it highlights to staff and to visitors how they are performing, rather than just to one manager or owner. This awareness can really get people thinking about the energy they use, and how to reduce it. Secondly, the Advisory Report can act as a toolkit with which to realise savings and educate building energy managers and occupants in a simple and concise way.

Green Zone Surveys (UK) Ltd is always happy to advise on DECs and ways to cut your energy bills. To contact them phone 08444 997574 or email info@greenzonesurveys.com.

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Green Zone Surveys (UK) LtdBuilding Compliance & Energy Assessors

Protecting People & Property

Astral Fire and Security provide a wide range of services from Design and Installation to Commissioning and Servicing. We operate in many vertical market places, from small charity shops and high street retail and restaurant chains to care homes, retirement villages, hotels and industrial premises, providing the following services to our customers:

• FireSystems• Extinguishers• FireRiskAssessments• EmergencyLights• Nursecall• Electrical• FixedWireTesting• CCTV• AccessControl

Astral is based in the Midlands with national coverage and can cater for all fire and security requirements; offering a complete solution of combined services. We have a customer support line operating 24 hours a day and customer driven response times between 4 and 24 hours, 365 days a year.

Our engineers are multi-skilled and can service the above in one visit which is less disruptive and more cost effective allowing us to produce combined packages which are guaranteed to make savings and safeguard compliance.

As a company that understands the importance of continued external and internal auditing we are proud to be accredited by the two main recognised bodies for electrical and fire system works. This not only provides us with strict operating guidelines but also gives our customers the peace of mind they require when choosing a contractor. Astral Fire and Security Ltd has proven its excellence in business performance after passing a rigorous independent assessment and accreditation process through Altius.

Our fully trained and highly experienced team complete our fire risk assessments; delivering them on a web based platform which we give our customers access to so they can review any action or remedial works to be completed and monitor and ensure progress is made in any required areas.

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Our expert engineers design, install commission, maintain, repair and upgrade all of your fire and security systems.

Trent Park, Eastern Avenue,Lichfield, Staffordshire,WS13 6RN

Web: www.astralfireandsecurity.com Tel: 08456 474474Fax: 08456 474473

You have never been in safer hands!

How to select a CAFM System and what to look out for...

DO

DO have a project manager from YOUR organisation

DO ensure you have a clear understanding of your current processes (and be prepared to make improvements to them)

DO ensure you understand what level of integration is required to existing systems

DO have a medium and long term plan, known your goals and be aware of future enhancements

DO investigate what is available in the market

DO ask current users for feedback on the system (and get more than one reference)

DO create a full, prioritised wish list of everything you would like to achieve

Before you start...

DON’T

DON’T rely on consultants to deliver your implementation

DON’T be forced to change your processes to fit in with a CAFM provider unless they can prove a process is “Best Practice”

DON’T underestimate the importance of integration. Seamless integration to your finance systems benefits all!

DON’T consider CAFM Systems that are unable to develop and grow as your organisation does

DON’T necessarily go with the first CAFM System you see

DON’T take the vendors at their word

DON’T discard a provider if every item isn’t available on day 1, as long as they have a track record for delivering

A presentation by Neil HarrisonOstara Systems Ltd

Communicate intelligently anywhere in the world

Ostara Systems Ltd is a UK based company that has been committed to providing user friendly, effective and affordable CAFM (Computer-Aided Facilities Management) software solutions since 2007. The solution is based on proven FM principles that have been designed developed and tested by FM and software

experts to deliver significant financial and performance benefits to anyone in the FM industry. Some of the advantages clients can gain are cost transparency and savings, quality data for intelligent informed decision-making, powerful reporting tools plus contractor and contract management at the same time as being able to track

legislative requirements and improve their sustainability credentials. Users include some of the largest retailers in the UK and France. Ostara Systems Ltd is a dynamic organisation that is 100% privately owned and one that prides itself on the expertise and service we bring to clients.

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Back to basics - What is CAFM?

One of many definitions...

CAFM software applications should assist in the monitoring, management and planning of operational activities and associated expenditure. They should also promote improved standards and regulatory compliance along with enhancing performance across the Supply Chain.

Why implement a CAFM system?

• Because you want to be in control

• Self�deliver or Outsource Delivery While Owning the Data

• Generate Cost Savings

• To Save Time / Be More Efficient

• Increase Financial Accuracy

• Improve Regulatory Compliance

• IncreaseVisibilityforallStakeholders

• Improve Decision Making Based on Meaningful Data

Choose a solution compatible with your DNAWhat are the approaches?

• For and on behalf of the Contractor

• For the principal purpose of managing internal resource

• Firmly protecting the Facilities Manager against Contractors

• Promoting open, honest and accurate and timely collaboration between all parties with appropriate controls mechanisms

The selection tick listRemember that all functionality can look the same on paper, the difference is in how it’s delivered!

Flexibility

• This is important but not without a predefined workflow

• Need to know what “Best Practice” is before deviating

Data

• Data structure needs to be well defined from the start

• Pre�supplied data is a great way to get up and running quickly

• Remember! Rubbish in : Rubbish out.

Interfaces In/Out

• Self Service Portal or Helpdesk module?

• Operationalupdates:Byphone,IVR,web,mobile handheld application

• Output to finance system for invoice payment / generation

Communication

• Look at reliability and cost effectiveness

• Phone, Email, SMS, Mobile handheld device

• One solution doesn’t fit all

Performance Management

• SLA’s � Internal and External

• Performance incentive credits

• Quantitative and Qualitative

Health & Safety and Compliance

• Contractor Pre�Qualification

• Legislative Certification

• H&S Audits

Automation

• Assignment

• Authorisation Rules

• Finance Integration

Reporting

• Pre�Created Reports

• Data availability � It’s one thing to own your data it’s another to have it!

Hosted or Not Hosted? That is the question

• Local install - IT dependant

• “Software as a Service”

ConclusionWith your newly selected CAFM software are you now able to…?

•Monitor your operational activities

•Manage and plan operational and scheduled activities and associated expenditure

• Promote an improved level of regulatory compliance

• Enhance performance and communication across the Supply Chain

Are you now able to:

• Be in control

• Self�deliver or Outsource Delivery While Owning the Data

• Generate Cost Savings

• Save Time / Be More Efficient

• Increase Financial Accuracy

• Improve Regulatory Compliance

• IncreaseVisibilityforallStakeholders

• Improve Decision Making Based on Meaningful Data

www.ostarasystems.comTel: 0844 880 2582

A boutique corporate and commercial law firm prepared to challenge convention and able to direct the action. Working shoulder to shoulder with our customers we take responsibility, provide solutions and create connections.

Heatons LLP, 5th Floor, Free Trade Exchange,

37 Peter Street, Manchester M2 5GB

Tel: 0161 835 8010www.heatons.co.uk

PREPARED TOCHALLENGE CONVENTION

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hot and cold areas, robust calculations can be performed to effectively assess the benefits of alterations to mechanical/electrical systems and building fabric. With modern cameras, such as those used at Green Zone Surveys, it is possible to identify levels of heat loss by measuring the actual temperature on the digital image.

Not just a pretty picture…

Green Zone Surveys strongly recommend utilising thermal imagery when undertaking energy audits to fully analyse the potential cost savings of energy efficiency renovation. Highly skilled and experienced Thermographers are able to interpret thermal images and diagnose any abnormalities in the condition or construction of buildings. Thermal imaging can also be used to spot

serious faults that have significant safety risks, such as overheating electrical equipment. Green Zone Surveys would recommend routine surveys to minimise energy costs, reduce downtime of plant and eliminate potential sources of safety risk.

You may wish to purchase thermal imaging equipment yourself, but interpreting thermal images takes a high degree of skill

All objects, even very cold ones, emit heat as infrared radiation. Infrared emissions are usually invisible, but thermal imaging enables us to see and interpret them.

Infra-red thermography is now established as a valuable tool and fast becoming an essential method of measuring the thermal performance of whole buildings and assessing the surface temperature of a wide range of building products and components. Thermal imagery has many applications in the energy consultancy sector, from heat loss and moisture detection to electrical inspections. By generating images which clearly locate

and understanding. The Carbon Trust recommends using a specialist contractor to conduct a survey to avoid the risk of obtaining confusing or inconclusive results. Here at Green Zone Surveys we are happy to advise how to utilise the benefits of thermal imagery within your business. Please call us on 0844 499 7574

This Article was composed by

Ian Keenleyside MScGreen Zone Surveys

Thermal ImagingNot just a pretty picture...

You may wish to purchase

Green Zone Surveys (UK) LtdBuilding Compliance & Energy Assessors

and efficiently. The retailer received a weekly progress report from Toshiba updating the delivery and installation status. Every commissioning sheet was checked by Toshiba’s technical department to ensure the highest standards of installation were being met.

An independent Energy Services company produced a detailed energy analysis at one of the stores located in Bootle. An energy analyser was used to measure the energy consumption of three existing R22 cassette split systems over a two week period. The units were then replaced with three Toshiba R410A heat pump cassette split systems and the energy analyser was used to record the new energy consumption.

The data gathered revealed that the existing units were consuming an average of 14.93 kWh per day based on 12 hour operation. The replacement Toshiba units absorbed an average of 4.98 kWh per day over the same time period, giving a 66% energy saving.

Equipment:

Toshiba R410aSuper Digital InverterSplit Systems

Application:

A major UK retailer with outlets both on the highstreet and located within shopping centres. Substantial energy savings have been achieved in more than 230 of these stores by the installation of Toshiba Super Digital Inverter heat pump split systems in place of the existing R22 systems.

Solution:

320 stores were surveyed by Toshiba to identify where existing R22 equipment was installed.

Replacement Toshiba R410A Super Digital Inverter systems were delivered to 232 stores over a two month period. Toshiba coordinated this project with the installing contractors to ensure the upgrades took place quickly

Toshiba Delivers 66% Energy Savings on the High Street

Web: www.toshiba-aircon.co.uk

Tel: 0870 843 0333

Email: general.enquiries@toshiba-ac.com

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Dilapidations on the High Street

A presentation by Julian MasonBradley-Mason LLP

• Express covenants - Decoration - Reinstatement - Compliance

• Other agreements

Guidance and Conduct

• RICS Dilapidations Guidance Note 6th edition

• PLA Protocol

• Landlords duties - Interim - Terminal - Break clause

Methods of arguing

• Statute eg. S.18 or Asbestos regulations

• Case law

• Publications and guidance

• Accepted principles, current discussion forums etc

Typical issues

• Age, Character and Location

• Inherent defects

• Onus of proof

• Improvements and Betterment

• Methods of Repair

• Reinstatement

• Tenants fixtures and fittings

• Annexation

M2K Services have worked with Julian’s team for a number of years executing the dilapidation works and representing the tenant negotiations with landlords.

Introduction

• My background

• Retail Experience

• Aims of today

Outline

• What is meant by ‘Dilapidations’

• Basic Lease principles

• Dilapidations guidance and protocol

• Key limitations

• Developing a strategy

• Questions and Answers

Dilapidations

• Definition

• Interim/Terminal

• Breach of contract

• Recovery of Landlord loss

• What is disrepair?

Leasehold Liabilities

• What was agreed?

• Contract law

• Repairing covenant

Valid Heads of Claim

• Fees

• Service Charge

• Landlords Fault

• Landlords Property

• Loss of Rent

• VAT

Diminution and Value

• S.18(1) L&T Act 1927

• Common Law Loss

• England, Wales, Scotland and Ireland

• Practical Application

• Supersession

• Timing

Developing a Strategy

• Landlords intentions

• Do the works?

• Cash offer?

• Do nothing?

• What if Landlord will not comment?

• Is there an ideal agreement?

Questions and Answers

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First Class Environmental Solutions

We also make considerable investment in IT systems to ensure best possible operational performance. Our remote customer access and engineer handheld technology are two convenient, time-saving systems with web-based options, enabling you to view up to date information on your contracts remotely from your own offices. And they allow you to access service reports and planned maintenance/F Gas compliance certificates without the fuss of paperwork.

Across the board, we work hard to bring you nothing but the best. Whether you need a new system or want to ensure that your existing equipment runs smoothly and efficiently, we are dedicated to providing the right solution for you.

However challenging your project, we take pride in installing the most energy- efficient system that suits you best.

Our 24-hour, fast response after care service and maintenance contracts bring valuable comfort factors for you and your business.

The values we hold are reflected in everything we do. Such as:

• training and developing our people throughout their careers to continually reinforce their engineering, technical and professional excellence

• being vigilant – and keeping you alert – to current and future technological and green issues

• holding all the industry’s key health and safety accreditations and observing all the regulations

From design and build and installation, through to after care and maintenance, it’s our job to ensure that you can rely on your HVACsystems.Establishedin1984,ourprivately owned company has developed an impressive reputation for delivering quality heating, ventilation and air conditioning services across the UK.

Our in-house experience and sector expertise has resulted in many of our customers engaging in long term relationships with us. They know that they can trust us and the professional, technical skills of our fully qualified, multi-skilled engineers to provide them with the first class services they expect.

We provide optimum solutions to meet the varied and often complex requirements of the commercial, industrial and retail sectors - including those of blue chip companies, retail chains and the public sector.

This is why we are one of the few companies able to offer you direct expertise in both air conditioning and commercial gas heating. It is also why we set out to become accredited/approved installers and maintainers of well-established, world renowned equipment.

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Whatever your need -

however exacting, our aim is to meet it.

Delivering First Class Environmental SolutionsHeating, Ventilation & Air Conditioning

Heating, Ventilation & Air Conditioning Solutions

Head Office and Midlands BranchUnit 2B Aspen Business CentreAspen Drive, Spondon,Derby, DE21 7SGTel: 01332 545757Fax: 01332 675969

See What Light Can Do in Retail

Exciting. Appealing. Inviting. New. Different. All ingredients for a successful retail formula. Yet in today’s challenging retail climate these ingredients can be tough to deliver upon – but with the advances in LED, lighting can play a key role in making stores a true destination experience for shoppers.

It is well established that if you invest in a new interior design for your retail space that it will have some impact, a significant one if done well, on your sales. However, only now is the role that lighting can play in enhancing environments and the contribution it can make to increasing sales becoming more broadly known.

With consumers spending just seven minutes in a shop, if you take an average from the figures in research papers on the subject, then never has it been more important to maximise the visual retail environment. Lighting is a key element in creating the ideal surroundings.

If you get the lighting right in a store, customers will want to enter and they will feel comfortable shopping there.

Meaningful and inspiring shopping experiences can be created through lighting. It can change the mood and environment in any conceivable way, instantly or over time, addressing different shopper motivations and supporting brand identity, product presentation and retail promotion. LED offers new, exciting and affordable possibilities that allow experimentation and flexibility meaning that lighting is playing an increasing role in customer experience. New intelligent solutions can offer interactivity, entertainment, guidance and a multiple of settings to vary with seasons, themed promotions or specific events without compromising demanding energy commitments.

Lighting can play a key role in helping to achieve a signature look and feel from the façade outside to the ambiance in store. For

See what light can do in retail Reducing energy consumption and expenditure

34

example, careful use of vertical lighting on walls can make your shop look more spacious or a more intimate feel can be created by using contrast produced by narrow beams. Lighting not only attracts shoppers in store but it can also encourage them to move through the shop to explore and experience different areas and merchandise. Our eyes tend to follow the light, so a careful balance of accent and contrast can prove invaluable in focusing the shoppers’ attention. By highlighting merchandising to provide focus for the eye light can guide people through a store.

Making sure that merchandise is always shown in the very best light is naturally of paramount importance. Achieving the right colour temperature ensures that colours really stand out and products, whether clothes or food, are shown off as they are meant to be seen. In the fashion world this frequently results in a reduction in returns. LED solutions have now advanced to the stage where

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In addition new lighting doesn’t have to mean a dramatic redesign to deliver significant changes. Making a simple switch can reduce energy consumption and maintenance costs without compromising light quality or ambience. There are now many retrofit energy saving solutions available - CDM still remaining the first choice in many retail applications - but the newest and most efficient being LED lamps. LED solutions are increasingly being adopted by major retailers and delivering considerable savings and fantastic results both externally and internally. By replacing metal halides, known to give out a great deal of heat, with LED solutions then further savings can also be achieved as the store will no longer require the same level of cooling.

LED solutions also have the added benefit of being controllable which can deliver additional energy savings. Effective use of daylight can both enhance the shopping experience and reduce energy consumption at the same time. By adjusting instore lighting levels throughout the trading day, a retailer can fine tune its lighting for the day or season.

The Power of Light

At the University of Hasselt in Belgium isolating light as an influencing factor in retail is exactly what they have been doing.

Katelijn Quartier and others have studied the behaviour of shoppers where only the lighting conditions are changed. During their research they built a full scale mock up of a grocery store and arranged multiples of the same products next to each other. They measured the choices made and where they came from with interviews, concluding that light does influence the route that shoppers take and the choices of the actual products.

Therefore, it is essential that lighting offers an array of solutions, from different shades of white, to colour changing and ambient lighting. From the freshness of fish to the texture of a leather boot, lighting can help influence buying decisions.

lighting.uk@philips.comwww.philips.co.uk/lighting

lighting can reveal textures in greater detail and depth, making fabrics and accessories look irresistible. In supermarkets LED solutions are even tailored to specific food produce to maximise appeal.

Putting the Spotlight on Changing Rooms

When it comes to clothing many purchasing decisions are made in the changing room and it is in this environment that lighting can have a substantial impact. Controlling colour and shadow is crucial to ensuring shoppers look their best and feel at ease. For example techniques such as integrating dynamic lighting in and around the mirror, can enhance the changing room environment. At “ Livera”, a chain of lingerie stores in the Netherlands, a 15% increase in sales was shown as a result of the 30% additional time shoppers spent in the stores. Here they used a “vanity mirror” designed with Philips to provide customers with choices in light ambiance.

Energy Efficiency

Quite rightly there is plenty of discussion on saving energy in retail environments and how reduced energy consumption from lighting can play a significant role and is a relatively easy win to help protect the bottom line. The good news is that energy efficiency does not have to be achieved at the expense of lighting quality.

With up to 80% energy savings, excellent light quality and an extremely long lifetime, Philips LED lighting makes it simple for you to switch to LED.

• High energy savings• Long lifetime• Simple retrofi t replacement• Very low maintenance and replacement costs• Attractive design with choice of colour

temperatures and beam angles• Environmentally friendly: low carbon footprint• Harmless light: no UV or IR radiation

See what light can do in your environment.

Contact Philips Lighting today at:

lighting.uk@philips.com | www.philips.co.uk/lighting

With up to 80% energy savings, excellent light quality and an extremely long lifetime, Philips LED lighting makes it simple for you to switch to LED.

• High energy savings• Long lifetime• Simple retrofi t replacement• Very low maintenance and replacement costs• Attractive design with choice of colour

temperatures and beam angles• Environmentally friendly: low carbon footprint• Harmless light: no UV or IR radiation

See what light can do in your environment.

Contact Philips Lighting today at:

lighting.uk@philips.com | www.philips.co.uk/lighting

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Media training for a crisis...a necessity in the retail sector

With your whole company’s reputation and future at stake, handling the media in times of crises can be a tricky and delicate matter.

Mosaic Publicity has been providing bespoke crisis support and training to organisations across the UK for over a decade. The Essex-based agency is run by former BBC TVandradioreportersKarenAinleyandKevin Bentley, whose expertise in crisis management is sought after by organisations across many different sectors.

Karen said: “The retail environment can be a minefield for slips and trips, plus other incidents and accidents posing a health and safety risk not just to staff but also the general public. In addition to having a robust health and safety policy, it is also essential for companies within this industry to have

sufficient crisis plans in place that include a media element to protect reputation.

“Crises often come as a nasty shock and can be extremely stressful. With the support of a specialist agency and by ensuring spokespeople are media trained, the fall-out can be managed to reduce the impact.”

Mosaic Publicity offers bespoke crisis management training with relevant scenarios, crisis planning and crisis management services. The company’s media training division, Mosaic Media Training (www.mosaicmediatraining.co.uk) offers a dozen different training courses, including broadcast skills, integrated marketing, social media, video production for the web, podcasting and presentation skills.

For more information or crisis support, please contact Karen Ainley on 01206 841933, Karen@mosaicpublicity.co.uk or visit www.mosaicpublicity.co.uk.

An accidental death, fire, health and safety failure or an employment dispute – a crisis can take many forms. Many organisations within the retail sector will already have risk management procedures and crisis plans, but if something was to happen, would you know how to deal with the media if they were camping on your doorstep?

m e d i a t r a i n i n g

Radon is an inert, colourless, odourless and radioactive gas originating from naturally occurring radioactive elements in bedrock - in particular uranium rich shale and granite.

Radon is also found in natural and anthropogenic soils, and sometimes in building materials. As the HSE highlights; ‘The radioactive gas Radon is a hazard in many homes and workplaces. Breathing in Radon is the second largest cause of lung cancer in the UK resulting in up to 2000 fatal cancers per year’ HSE.

Radon Gas and the health effects

It is widely recognised that high exposure to Radon increases occupier’s risk of lung cancer specifically, the higher the Radon, the longer the exposure, the greater the risk. Radon affects our health by producing a radioactive dust in the air we breathe. The dust is trapped in our airways and emits radiation that damages the inside of our lungs. This damage, like the damage caused by smoking, increases our risk of lung cancer. As HSE note, Radon is the second most frequent cause of lung cancer, after cigarette smoking, causing 21,000 lung cancer deaths per year in the United Nations.

Legislation: The employer’s responsibility in the workplace

Ultimately under the Health and Safety at Work Act 1974, the employer bears principle responsibility for ensuring the health and

safety of employees and others whom have access to the working environment. Exposure to Radon at work is specified in the lionising Radiation Regulations 1999 (IRR99), which implement the majority of the Basic Safety Standards Directive 96/29/Euratom. For most practical purposes IRR99 apply where the average Radon levels, measured in winter months exceeds 400 Bq/m³ for commercial buildings.

What’s required?

First and foremost a Risk assessment for Radon should be carried out; specifically targeting those premises which occupy ground floors and basements. Green Zone Surveys (UK) Ltd has extensive knowledge of carrying out such risk assessments for various large commercial retailers. By using surveyed data we are able to address those

What is Radon...and should I be concerned?

38

is important that the placement locations of the sensors should reflect occupancy patterns, in secure places where they cannot be tampered. Green Zone

Surveys are happy to install, collect and analyse all the data for complete peace of mind. The recommended number for small premises would be at least 2 detectors; larger buildings should install at least 1 per 100m2. As with all health and safety risk assessments, their applicability should be kept under review. Where significant changes are made to the fabric of a building or to the work processes carried out within it, then the need to re-measure the Radon levels should be considered. HSE suggest for readings significantly less than 400 Bq/m3 re-measure should be considered once every 10 years, over 400 then within 10 years.

Remediation

A considerable amount of knowledge has built up since the mid 1980’s in dealing with non-domestic building with high indoor Radon levels. For any solution to be completely effective it must be acceptable for the building user. Often the first obvious solution would be to seal cracks, gaps and holes in floors and walls to prevent Radon entering the building. However in practice it has been found in most cases reductions were disappointing. One effective way may be to increase ventilation rates by positive ventilation by installing a

properties of high risk and promptly identify those which require immediate attention for potential level of harmful Radon Gases. This should specifically target those properties below ground and workplaces in the Radon Affected areas from the Map. ‘For the vast majority of above ground workplaces the risk assessment should include Radon measurements in appropriate ground floor rooms where the building is located in a Radon Affected Area’ HSE.

For a property considered to be high risk further monitoring is best practice. Measurement equipment should be installed to obtain air samples for scientific analysis. Radon gas is measured in bacquerel’s per cubic metre (Bq/m3). For Commercial Properties the recommended level where action should be taken is 400 Bq/m3 – i.e the level above which action to reduce or manage Radon levels should be taken in workplaces. It

manufactured system similar to that of the illustration below which compromises of a small fan to blow fresh air into the building. Green Zone Surveys (UK) Ltd are happy to advise on the whole process for your business, please don’t hesitate to call us on 0844 499 7574.

This Article was composed by

Ian Keenleyside MScGreen Zone Surveys

39

Radon is the second most frequent cause

of lung cancer, after cigarette smoking, causing 21,000 lung cancer deaths per year in the United Nations.

Green Zone Surveys (UK) LtdBuilding Compliance & Energy Assessors

Established in the Industry Since 1995

SR Nelson Associates Limited known as Nelson Lighting to the industry has been established since 1995 and is the Supplier of Branded Lighting to over 5,000 Famous UK Businesses.

Our Team here at Nelson Lighting takes pride in our customer service and product knowledge. We take the time to get to know our customers and the products we sell. As a company, we believe in having a professional approach to the service given and the guarantee of next day delivery of goods.

We focus on service and maintenance and aim to offer value and speed.

We have a selective range of competent, fully trained electricians that we have had working alongside us for many years now in supporting our clients across the UK.

We are very competitive on our call out charges. No job is too big or small - Need a light fitting changed or a complete new shop fitting – we can quote you. All our electricians are NICEIC registered.

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Supplying branded lighting

to over five thousand well-known UK Businesses

Unit 5B Cannon Bridge Ind. EstateCannon Lane, TonbridgeKent TN9 1PP

Free Phone: 0800 781 6190Office Phone: 0208 313 3137

Web: www.nelsonlighting.comEmail: shaun@nelsonlighting.comEmail: joe.jones@nelsonlighting.com

Our philosophy is simple...

Low PricingOutstanding Service

We at Nelson Lighting pride ourselves on

exceptional quality and service. We are one of

the leading suppliers of lighting and maintenance

Nationwide. Our Branded lamps and the Quality of

our delivery and reaction times are second to none

Will the high street survive?Two words: Yes & But

42

There needs to be a genuine and seamless fusion of bricks and clicks within the buyers shopping experience; a sense of “Retail theatre” that needs to emerge to create a pleasurable & memorable experience of being on the high street.

enough there are people working within every organisation who have the kind of great ideas that can make all the difference.

A great example of entrepreneurship can be found in Facilities and Maintenance teams. Most Facilities and Maintenance departments are understaffed because their budgets are viewed as black holes of loss against the profitability of the business and are therefore underfunded.

It comes as no surprise then that there are many ‘Intrapreneurs’ within these divisions. Intrapreneurs are a special breed, capable of working within the hierarchy of an organisation; however they also have the ability to act and think outside the box. This is the very reason our industry requires more Estate Managers transitioning into the ‘Intraprenuer’ role. They need to discover how to sell their abilities in order to save their

What does that mean for the Retail Estate teams?

Stores will become more bespoke. There will be elements within the store that will be nothing more than a fad, some technology that will become redundant within a year and spare parts will be hard to find. The number of stores may shrink but the work required to manage the existing estate will be more time consuming then ever before as customers and internal teams will demand more from the estate teams to deliver a mesmerising experience for their customers invariably consisting of lights, wifi, mobile technology and other contraptions to act as a lure for those they want spending their hard earned money in their stores.

How will we survive this new world?

Unleashing the Intrapreneur Estate Manager

We have all become familiar and accustomed to the concept of ‘the entrepreneur’ in recent years. These are the creative stars, the mavericks who come naturally equipped with courage, self-belief and confidence in their own ideas.

Not everyone is born to be a risk taker or an entrepreneur, but that does not mean they are not capable of coming up with an idea that is revolutionary enough to change the shape of a business sector or even an industry, I like to call these individuals “Intrapreneurs”

The intrapreneur is more often than not found hidden away amongst the hierarchy of a company or organisation. If you look hard

companies money. This will prevent them from investing in untested, faddish technologies, therefore boosting the companies profitability, which in turn means that every pound saved is another pound profit that keeps the company afloat.

Retail FM will be aligning itself with the most dynamic of these individuals to collaborate ideas, concepts and budgets; to work towards a common goal of reinventing multi-site estate management.

Our aim is to test the boundaries of in-house and outsourced services, benchmarking rates, services and compliance by driving away from generalist FM groups to bespoke multi-site national and Pan European estate management.

Brent NelRetail FM

43

Retail FM will be aligning itself with

the most dynamic of these individuals to collaborate ideas, concepts and budgets; to work towards a common goal of reinventing multi-site estate management.

Creative design, high quality print

& memorable multimedia

Green Square Communications LimitedOyster House ■ Severalls Lane ■ Colchester ■ Essex CO4 9PDt: 01206 633429 e: info@greensquarecommunications.co.uk

www.greensquarecommunications.co.uk

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Notes...

46

Notes...

MembershipWhy become a member?

47

Networking

We have three formal events a year. These take place in January, May and September. As well as these, we gather informally monthly to discuss the industry and problems we are jointly experiencing. These gatherings have proved to be significant in finding solutions collectively as we share key experiences and knowledge gained over time in various contexts. As the old saying goes ‘Two heads are better than one’

Cost savings

By sharing information and buying together we have found great opportunities to save money and benchmark existing rates and services. Joining the party means you are likely to save money, one way or another.

Industry knowledge

The Retail FM website and closed members section is full of useful information, recommendations and suggestions on how to best manage your estate, learnt through trial and error.

Up coming events...

December 2013 - Christmas Lunch

February 2014

May 2014

Details for all up coming events can be found on our web page.Try scanning the QR code for direct access or visit www.retailfm.co.uk.

Scan the QR code above to access our membership

page and register.

www.retailfm.co.uk

Retail FM is a by invitation only, monthly networking forum, aimed at the most dynamic, influential and forward-thinking leaders in Retail Facilities Management. It’s a much sought after event, offering hand-picked, Senior Procurement Managers, Directors and FM professionals the opportunity to meet and

discuss best practice, common interests, legislation and general industry issues.