CYNTHIA BETZ 12511 Jones Maltsberger Road, Apt. 5101 651.226.1364 Cindybetz55109@gmail.com

San Antonio, TX 78247

COMMITTED EXPERIENCED PATIENT AND FAMILY RN AND NURSE MANAGER Leverage management background to create and direct dynamic teams

Highly engaged and motivated registered nurse with commitment to leadership and team engagement. Develops strong patient care management with interdisciplinary coordination of care, staff development, quality and safety

goals planning in Patient Care Manager Role. Dedicated to quality of care, compassion and regulatory safety standards in work performance with specialty experience in Patient Care Management, high-risk maternal/newborn, medical/surgical, oncology and gerontological nursing. Knowledge of administration, management and training. Active participation on quality, RN engagement, pain and sa fety committees. Proven

ability to build positive relationships with patients, family members, physicians and other medical professionals. Areas of expertise include:

Collaborative Leadership

Case Management

Medication Administration

Patient Assessment

Nursing Management

Parent and Patient Family

Education

Multi-specialty Nursing

The Joint Commission

Standards/Compliance

Patient Advocacy

Quality and Continuity of Care

PROFESSIONAL EXPERIENCE UNITED HOSPITAL, ST. PAUL, MN 1999-2015 Labor and Delivery Patient Care Manager (2012-2015) Managed staff development, interdisciplinary team, quality and safety audits, budget and committee participation.

Actively participated in development and implementation of individual treatment plans for patients with broad range of obstetrical care, social and mental health issues. Level III Mother Baby Center management of Triage, Labor and Delivery, Water birth rooms, Operating

rooms, recovery and high risk antepartal and high risk postpartum areas. 3600 – 4000 births a year

Core design team member on the Mother Baby Center for the development and implementation of the new

United Hospital Mother Baby Center for the labor and delivery, triage, operating/recovery and antepartum rooms that opened on October 2015

Team management of 110 employees to achieve patient service excellence, employee engagement, safety

and regulatory goals

Oncology Patient Care Manager (2010 – 2012) Active management of staff development, interdisciplinary team, quality and safety audits, budget and committee participation. Actively participated in development and implementation of individual treatment plans for patients with broad range of oncology care, social and mental health issues.

Managed a 15-bed Oncology unit with Chemotherapy certified registered nursing team

Staff management with 45 team members involving active daily rounding on patients and staff

Integrated Positive Deviance with pain management staff training

Achieved successful Patient and Pain satisfaction scores with patient survey

Active mentoring of nurses and nursing students with professional development

United Hospital Co-chair for the Positive Deviance and Pain committee

Birth Center Patient Care Manager (2002 – 2010) Managed 35 team members and a 19-bed Labor and Delivery/Recovery/Postpartum Unit

Recognized by Hospital for high scores on patient and employee engagement surveys

Active participation on the Obstetrical quality and safety committees, RN enga gement and patient

satisfaction Collaborated with clinics and services with engaging interdisciplinary team for service excellence

Cynthia Betz Cindybetz55109@gmail.com Page 2

Obstetrical Assistant Clinical Manager (1999-2002) Collaborative leadership with Family Birth Center Leadership team and staff to achieve quality, safety and

service excellence goals

Active participation on quality, safety and service committees

Implementation of staffing management

ADDITIONAL PROFESSIONAL POSITIONS

Staff Development Coordinator, RN Ramsey Nursing Home, St. Paul, MN

Staff Nurse, Labor and Delivery, St. John’s Hospital, Maplewood, MN

Assistant Charge Nurse, Newborn Nursery, Davis Monthan AFB, Tucson, AZ

Staff Nurse, Multi -Service Unit, England AFB, LA

Staff Nurse, Obstetrical Unit, Beale AFB, CA

Nurse Internship Program, Wright Patterson AFB, OH

EDUCATION

Bachelor of Arts in Nursing (BA), COLLEGE OF ST. CATHERINE, St. Paul, MN Senior Practicum: Community nursing with Hispanic clinic. Worked intensively with patients to promote their health and wellness. Manage a culturally diverse patient population with a focus on Bilingual Nursing.

Certified Lactation certification Gerontological nursing certification

AFFILIATIONS/AWARDS

Untied States Air Force Veteran with six years experience as a military nurse

o Air Force Commendation Medal with 2 Oak Leaf Clusters o Major General Joseph E. Nelson Memorial Award o Air Force Arnold Air Force Society Commander

AWHONN membership

United Hospital Nursing Excellence nominee

Minnesota Nurse of the Year nomination (2014 and 2013)

Ramsey Nursing Home 1996 Employee of the Month

Professional Educator Chairperson

Safety Committee Chairperson

Certified Lactation Counselor certification

KEY ACCOMPLISHMENTS Selected to attend Studer Patient Experience seminar

Selected to attend 2009 National Nursing Magnet Conference in Kentucky as a United Hospital

representative for their first National Nursing Magnet designation. Contributed writer for the national award

Hospital recognition in 2008 for highest and sustained Patient Satisfaction scores

Achieved 2008 highest score for both Employee Engagement survey and RN satisfaction survey

United Hospital co-chair for the Positive Deviance on pain management. Collaborated with the development

of pain policies and procedures

Selected to serve a RN Engagement Committee Chairperson to develop and coordinate RN initiatives

hospital wide. Project manager for the hospital RN wireless phone implementation, policies and procedures

Selected to serve on Hospital Magnet Steering Committee to coordinate and sustain Nursing Magnet

information for redesignation

Successful implementation of restaurant style food service with participation on Nursing and Nutrition

Committee for restaurant style service

Completed training in team building, management of assaultive behaviors and conflict resolu tion