COMPANY PROFILE

EUDATA

LUXHORA NETWORK

GHIRBE

ABOUT 100 PROFESSIONALS

HQ IN MILAN, ROME, BARI

Unified Communication CRM applications Business Intelligence

R&D

Eudata is specialized in product and solutions for Contact Center and Unified Communication oriented to Top

Customers

We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our

distinguish mark is the capability to suite the solution on customers business requirements

Leader in Unified

Communication and Contact

Center Solutions

Leader in Unified

Communication and Contact

Center Solutions

UC & CONTACT CENTER 360°COMPETENCE ON VENDOR SOLUTIOS

Work Force Management

PBXVoIPIVR - AVPIC

TTS – ASRTTS – ASR

Same Time

Versions 5, 6.x, 7.xBrio – HyperionGPlusGenesys Voice Portal (GVP)SIP ServerOpen Media

CUCM - CUCMEIPCC ExpressIPCC EnterpriseICMOutbound OptionIP IVR Cisco Voice Portal (CVP) CEM / EIMGatekeeperNetworking (Router Series)Networking (Catalyst Switch)Voice Gateway (IOS Voice)WebExCUVA

OCS

CRM IntegrationsCRM IntegrationsSiebel ARS Remedy Contact PROVision Desk

SERVICES

ProjectsProjectsTenders responses – Advising – Technical analysis – Deploy – Customization – Project

Management

SupportSupportUsing a team of Consultants we maintain customer system. Every activity is traced

using a trouble ticket system that permits the tracking of SLAs. Customers can

contact the support system via e-mail or via phone

MaintenanceMaintenanceTypically this is an on site service. Our technicians manage the customer contact

center platform during business hours guaranteeing real time participation and

developing small evolution of the system (reporting, routing, configuration, ..)

System CustomizationSystem CustomizationStarting from a particular business requirement we suite the out of the box product

to the customer needs, or we create applications for particular requirements

MAIN ACTIVITIES

Our solutions can be applied TO several markets

We have the capability to suit the solutions to the market, creating services that are oriented to the business model

WCS are the Eudata Unified communication solutions based on flash technology

IM Voice Video PresenceSimple CobrowsingDocument PushingProactive Web

WEB CONTACT SYSTEMSREAL TIME SERVICES FOR WEB

PORTALSIntegration

UC ToolsKioskVirtual assistantWebexSemantic

More info: www.eudata.biz/wcs

Reference

Via Melchiorre Gioia 55/C20124 Milano

tel.: 02 45495098fax : 02 45495099

General informationinfo@eudata.biz

Communicationsandro.parisi@eudata.biz