Eudata is a technical competence center specialized in B2C communication

Eudata has the capability to realize projects that merges technical solutions on really customer needs

Our customers are main system integrators or Enterprise companies that expect from us an engineering

competence centre with the ability to support the whole project life cycle (analysis, project manangement,

deploy and maintenance)

We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our

distinguish mark is the capability to suite the solution on customers business requirements

Our consultant has matured their experience in big IT projects, especially in CRM sector, with particular

reference to Contact Center and Unified Communication

“In a company made out of people the knowledge that someone can share is the key for the growth”

Business IntelligenceKnowledge Management

Computer Telephone Integration

Customer Relationship Management

Eudata partecipates to Luxhora Network, which is composed of companies that share the operating model.

Every company use this model to approach the vertical market it works on

COMPETENCE

Versions 5, 6.x, 7.xBrio – HyperionGPlusGenesys Voice Portal (GVP)SIP ServerOpen Media

PBXVoIPIVR

CUCM - CUCMEIPCC ExpressIPCC EnterpriseICMOutbound OptionIP IVR Cisco Voice Portal (CVP) CEM / EIMGatekeeperNetworking (Router Series)Networking (Catalyst Switch)Voice Gateway (IOS Voice)WebExCUVA

CRM IntegrationsCRM IntegrationsSiebel ARS Remedy Contact PROVision Desk

Work Force Management

Open source PBX

Contact +Contact PROVision Desk Nortel Meridian

Nortel Symposium

TTS – ASRTTS – ASR

SERVICES

ProjectsProjectsTenders responses – Advising – Technical analysis – Deploy – Customization

SupportSupportUsing a group of specialist we maintain customer system. Every activity is traced using a trouble ticket

system that permit the tracking of SLAs. Customers can contact the support system via e mail or via

phone

MaintenanceMaintenanceTypically this is an on site service. Our technicians manage the customer contact center platform during

business hours guaranteeing real time participation and developing small evolution of the system

(reporting, routing, configuration, ..)

System CustomizationSystem CustomizationStarting from a particular business requirement we suite the out of the box product to the customer

needs, or we create applications for particular requirements

PROJECTS APPROACH

On site ProjectsOn site ProjectsThe team is located in the customer data center for the entire project duration

Remote ApproachRemote Approach

The project is divided in several moments:Installation: on siteSystem configuration, scripting, customization: 1 person on site – the rest of the team has remote access to the

serversRoll out: at least 1 person on site (it depends from the project size)The team is in contact via UnYco (Eudata UC product), to realize a virtual team which can share problems in real time

Approach Costs Time Contact

On site More expensive due to the trips You need the trip time The team is on site with the customer

Remote Cost saving, the trips are reduced to the minimun

Time saving, the trips are reduced to the minimun

The team is remote, the customer can use UnYco

MAIN ACTIVITIESSector Project Role

Finance

Major Italian Bank Project Management – Architectural Design – Deploy - Evolution and Maintenance – Customization

Insurance Company Project Management – Architectural Design – Deploy – Customization

Major Italian Bank Architectural Design - Evolution and Maintenance

Major Italian Bank Evolution and Maintenance

Major italian financial company Project Management - Evolution and Maintenance

Insurance Company Evolution and Maintenance

Goods European Seller Project Management - Business Analysis - Evolution and Maintenance

Telco

Primary telco company Business Analysis – Development - Test

Primary telco company Project Management - Business Analysis - Evolution and Maintenance

Primary telco company Senior Consulting

Primary telco company (turkey) Senior Consulting

Health & Care Italian Hospital Project Management – Architectural Design – Deploy

IndustryGas & Power Company Business Analysis - Evolution and Maintenance

Tires seller Evolution and Maintenance

WCS areWCS are the Eudata Unified communication solutions:

WCS consists of:

Plug in Flash (also available ActiveX) for Unified Communication integrated with web portal:

IM Voice Video Presence

Integration with vendor products

Federation with principal UC systems (Gtalk, MSN, …)

Managing of Presence and IM, with plug in for interfacing vendors’ system Managing of Audio Video, , with plug in for interfacing vendors’ systemLDAP integration for Active Directory based systemsIntegration with customer web portal (HTML or Widget)Administrative system (configuration, unified reporting, monitoring)

For more detailed info: www.eudata.biz

Web Contact Systems

VENDOR

Eudata, as a Cisco Select Partner, can sell Express solution

Eudata is a Vmind solution partner and integrator

Reference

Via Melchiorre Gioia 55/C20124 Milano

tel.: 02 45495098fax : 02 45495099

General informationinfo@eudata.biz

Communicationsandro.parisi@eudata.biz