2010 19-a ce refresher “problems” 19-a works * q.e.d. ** * because of you ** quod erat...
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2010 19-A CE Refresher “PROBLEMS”
19-A Works*
Q.E.D.**
* Because of you** quod erat demonstrandum (we’ll tell you later)
2010 19-A CE Refresher “PROBLEMS”
Rules of the Day
• Exits/smoking/A.E.D.• Cell phones on vibrate• Be here the whole class• Stay focused on topic• Park comments in “lot”• Network• Take home some ideas to
do your job successfully
2010 19-A CE Refresher “PROBLEMS”
1976 Today
• Cell phones• Texting • Fast food (fast life!)• Road Rage• More user demands• More lawsuits• More traffic (see next)
2010 19-A CE Refresher “PROBLEMS”
Changing Traffic Environment
0
50
100
150
200
250
300
1960 1970 1980 1990 2000 2010
Millions of Vehicles
100,000 Miles ofRoads
U.S. Totals
2010 19-A CE Refresher “PROBLEMS”
Finish this sentence A 19-A Driver is different than
other drivers because….
2010 19-A CE Refresher “PROBLEMS”
Being 19-A Driver Means
• Good driving record• Knowledge of law• Knowledge of skills• Regular driving evaluations • Background check• 24/7 driver monitoring• Physical fitness
2010 19-A CE Refresher “PROBLEMS”
Finish this sentence 19-A Certified Examiners grow
professionally by….
2010 19-A CE Refresher “PROBLEMS”
19-A CE’ Grow Professionally Through
• Refreshers• Networking• Self-evaluation• Cross-testing• Earned respect• Safety Culture• Audit success
2010 19-A CE Refresher “PROBLEMS”
Goals for Today
• Problem for CE’s…Drivers, Locations, Tests
• Electronic 19-A• Revised Forms• 3 required functions• Audits (you’re the
auditor!)
2010 19-A CE Refresher “PROBLEMS”
Agenda
• 7:30 – 8:00 Registration• 8:00 – 8:30 Introduction to the day• 8:30 – 10:30 Big 3 Problems• 10:30 – 10:45 Break• 10:45 – 11:45 New Forms• 11:45 – 12:15 Electronic filing• 12:15 – 12:45 Open Forum Q+A• 12:45 – 1:00 Wrap-up and Certificates
2010 19-A CE Refresher “PROBLEMS”
Problems
• Problem Drivers• Problem
Locations• Problem Tests
I can’t reach the pedals!!!
2010 19-A CE Refresher “PROBLEMS”
Finish this sentence I can tell he/she is “an accident
waiting to happen” because….
2010 19-A CE Refresher “PROBLEMS”
Problem Drivers
• “Accident waiting to happen”• Risk-taking behaviors• Complaints• Financial cost• Morale impact• DO this…• Retraining• Progressive discipline
Whatever…
2010 19-A CE Refresher “PROBLEMS”
Problem Locations
You know where they are• Intersections• Merges• Factory entrances• School zones• Transfer stops• RR X-ing
STOP, LOOK, LISTENSTOP, LOOK, LISTENSTOP, LOOK, LISTENSTOP, LOOK, LISTEN
2010 19-A CE Refresher “PROBLEMS”
Finish this sentence My strategies for problem
locations are….
2010 19-A CE Refresher “PROBLEMS”
Four Steps
1. Problem
2. Observe
3. Brainstorm 4. Procedure
2010 19-A CE Refresher “PROBLEMS”
Problem Solutions
Strategies• Route around• Include in BTW• Surveillance • Set up a camera• Talk to DOT, RR, Law
enforcement
Is this the last donut? These stakeouts are tough duty!
2010 19-A CE Refresher “PROBLEMS”
Problem Tests
Tough for drivers• Nervous drivers• Literacy issues• Bad day for driver
omg!
2010 19-A CE Refresher “PROBLEMS”
Problem Tests
Tough on CE• New bad habits• Personal conflict• Personal friend
Grrrr!
2010 19-A CE Refresher “PROBLEMS”
Test Suggestions
• Give a good introduction• Recognize best behavior• Explain “unsatisfactory”• Describe – don’t judge• Be a professional• Appeal to professionalism• Meaningful follow-up
2010 19-A CE Refresher “PROBLEMS”
Let’s take a break!
2010 19-A CE Refresher “PROBLEMS”
Rest of the Day
• New and revised forms
• 3 Required CE tasks• Penalties!• Your questions???
2010 19-A CE Refresher “PROBLEMS”
Revised Forms
• Driver Information• Carrier
Information• Examiner
information • Vehicle
Information
Same on every form!
2010 19-A CE Refresher “PROBLEMS”
Revised Forms• Explanation of
signatures– Certify, affirm,
authorize, verify, acknowledge,
• Clarified dates– Date of examination– Date of observation– Date of interview– Date submitted
• DS874 Physical is more like US DOT
2010 19-A CE Refresher “PROBLEMS”
DS-3.6Information
NEW
NEW
2010 19-A CE Refresher “PROBLEMS”
2010 19-A CE Refresher “PROBLEMS”
DS-870Information
2010 19-A CE Refresher “PROBLEMS”
DS-870.1 SAME
NEW
Formerly page 2 of DS-870
Information
2010 19-A CE Refresher “PROBLEMS”
DS-871Make available to drivers
NEW
Information
2010 19-A CE Refresher “PROBLEMS”
DS-872SAME
SAMEInformation
NEW
NEW
2010 19-A CE Refresher “PROBLEMS”
Defensive Driving Observation• Inside/outside• 20 minutes• With passengers on
regular route.• Drive safely• Vary your vehicle• Have a copy of the route• Observe
loading/unloading
Great teamwork!
2010 19-A CE Refresher “PROBLEMS”
When to DDO
• Scheduled (on-board)
• Random at problem locations
• Response to complaint
• Challenging days
Speed adjusted to conditions – good driving!
2010 19-A CE Refresher “PROBLEMS”
DMV Defensive Driving Principles
• Effective visual searching for hazards• Effective communication with other roadway
users• Effective maintenance of space cushion between
your vehicle and other vehicles• Prudent speed for conditions
I knew a Prudence
once…
DMV Defensive Driving Principles• Adherence to all (statutory and advisory)
traffic controls• Proper position of bus in roadway during various driving situations• Adequate physical control of bus (vehicle controls)• Skillful anticipation of other
roadway users’ actions• Effective reactions to other
roadway users’ dangerous actions
2010 19-A CE Refresher “PROBLEMS”
DS-873SAME
SAME
Information
NEW
Safety and emergency equipment items removed
Must be done by
CE
2010 19-A CE Refresher “PROBLEMS”
DS-874SAME
SAME
QualifiedDisqualified
May also use US DOT form 649-F (6045)
NEW
2010 19-A CE Refresher “PROBLEMS”
BTW
• Explain form and BTW• CE must be licensed • Same route for all– 45 minutes– Include all test items– No passengers
• Item failure ≠ broken law• Giving directions• Commentary driving
I’m ready!
2010 19-A CE Refresher “PROBLEMS”
DS-875
SAME
SAME
SAME
SAME
QualifiedDisqualified
DQ• Any DQ action• Two 10-point actions• 40 total pointsNEW
Write comments on back of form
NEWitems
Must be done by
CE
2010 19-A CE Refresher “PROBLEMS”
OUT INFailed to check horn, heater, defroster
Failed to check windshield wipers, horn and steering
Spare electric fusesPassenger entry and emergency exits
Failed to check passenger entry and emergency exits
Failed to check all gauges Failed to check all gauges, heater and defroster
Fails to check air brakes Failed to perform static brake check
Fails to make proper turnsFails to keep proper following distance – knows the “following distance rule”
Failed to demonstrate proper following distance
Fails to anticipate hazards Failed to anticipate and / or identify hazards
2010 19-A CE Refresher “PROBLEMS”
Written Exam• Provide CDL manual, Part 6, and
the DMV Driver’s Manual• Choose 15 questions from
Section A and 5 questions from Section B.
• 80% correct means both 12/15 in A and 4/5 in B
• You may read the ??? To the driver, but not the manuals
• CE must proctor • Include DS – 875Y and all
pages with included questions
I wonder if the Commissioner could pass this
test?
2010 19-A CE Refresher “PROBLEMS”
DS-875X
2010 19-A CE Refresher “PROBLEMS”
DS-875Y
SAME
SAME
SAME
QualifiedDisqualified
NO test details needed
Only available
from DMVMust be done by
CE
NEW
2010 19-A CE Refresher “PROBLEMS”
Biennial Boo-Boos
• Driver will not sign form, or• Test failed• Driver is DQ-ed immediately• CE must notify carrier immediately• 3-10 days for retest, unless re-
training required• Carrier must notify DMV within 10
days if retest is not passed• Drop notice must be hard copy.
Oops!
2010 19-A CE Refresher “PROBLEMS”
DS-885SAME
Add me. Really, I was 21 last week!
2010 19-A CE Refresher “PROBLEMS”
NEW! NOW! Electronic Carriers• Now – Over 30% of carriers• Now – Over 60% of drivers• Electronically– Add drivers (except OOS)– Drop drivers (Except DQ drops)– View & print notifications, roster, add/drop receipts – Requalification letters
• Maintain linked CE information• File AOC electronically
2010 19-A CE Refresher “PROBLEMS”
Sign up…Email request to:
2010 19-A CE Refresher “PROBLEMS”
School Bus Carriers
Fingerprint scanning by end of 2009
• Vendor: L-1• Cost: about the same using
escrow account with L-1• Info: http://www.l1enrollment.
com/state/?st=ny • Stay posted
2010 19-A CE Refresher “PROBLEMS”
New Frequency of Audits
• Last review satisfactory – 36 mo.
• Last review warning issued – 24 mo.
• Last review hearing requested – 12 mo.
• New carrier – 12-18 months from BDU registration date
2010 19-A CE Refresher “PROBLEMS”
Reality of Penalties
2010 19-A CE Refresher “PROBLEMS”
Pre-audit Internal Record ReviewDriver Name and Client ID#
Hire Date Abstract
Annual Review DDO Physical BTW
Written / Oral Test Remarks
Part 6 Citation 6.3 6.3/6.8 U 6.8(b) U 6.8(c) U 6.10 U 6.11 U 6.12 U
1931
2010 19-A CE Refresher “PROBLEMS”
Audit Preparation Exercise
Get in groups of 4-6 ExaminersPrepare your folder• Circle any mistakes on the forms• Choose forms for inclusion• Order forms in folderSwap folders • Review other folder
2010 19-A CE Refresher “PROBLEMS”
DS-877
Open and complete in your workbook
2010 19-A CE Refresher “PROBLEMS”
Eastern Suffolk BOCES Holbrook, NY
Send form with copy of your certificate
2010 19-A CE Refresher “PROBLEMS”
You will get a letter confirming re-qualification
2010 19-A CE Refresher “PROBLEMS”
What’s on your mind?
Q+A
2010 19-A CE Refresher “PROBLEMS”
Goals Accomplished!
• Problem for CE’s…Drivers, Locations, Tests
• Electronic 19-A• Revised Forms• 3 required functions• Audits (you’re the
auditor!)
2010 19-A CE Refresher “PROBLEMS”
It Works!!!
• CE embraces mission• CE does thorough, inspired job• Driving improves• Passengers safer• Q.E.D.* * quod erat demonstrandum
“which was to be demonstrated” The abbreviation signals the completion of the proof
2010 19-A CE Refresher “PROBLEMS”