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Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.1

Design house partnerships at Concept Design Services

Chapter 1 end-of-chapter case


Slide 1.2

Questions

The design house partnerships at Concept Design Services case study

1. Why is operations management important in CDS?

2. How do the companys products differ?

3. What would you recommend to the company if they asked you to advise them in improving their operations?


Slide 1.3

Why is operations management important in CDS?What is important for each type of product/service?

Appearance

Quality conformance

Customer relationship

Speed of service

On-time delivery

Wide range of products/services

Frequent new products/services

Price/cost


Slide 1.4

Sales support services

Dependable deliveries

Quality (specification)Short lead-times

Fast volume changes Quality conformance

Low pricesFast design changes

The Concept Design Services Polar diagram


Slide 1.5

The Concept Design Services Products or Services?

Does CDS produce products or services?

Pure products little/no service element

Pure services little/no tangible element

Focus

Concept

Joint ventures


Slide 1.6

Variation in demand High Low

VisibilityHigh Low

VarietyHigh Low

HighVolumeLow High

A typology of operations and processes

The four Vs... FocusConceptJoint ventures

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