(Performance Assessment Rating Tool PART)14 2551 9

2 .

(Performance Assessment Rating Tool PART) .

2550 .

Logic Model

ResourceCostInputsProcessOutputsOutcomesEconomyEfficiencyEffectivenessValue for money/Cost-Effectiveness Corporate- Level Achievement

Strategic IssuesDirect approach SWOT Goals approach SWOT Vision of success approach SWOT Indirect approach SWOT.

Internal stakeholders - Market stakeholders - External stakeholders -

(Vision) (Mission) (Corporate Objective/Goal)

1234//1.11.21.31.4/1.1.11.1.2 1.1.31.1.4

PART - ThailandRationale orRelevance

PART

. () . ( ) . ( ) . ( ) . ( )

(1) (2) (5 4) (3 4) (6) (1)- (1 2 3 4 1 2) (6 5) (5) (7) 4 (1) (2 3) (4) (5) (1) (2 3) (4) (5 3) (6) (7)

(1) (2) (5 4) (3 4) (6) (1)- (1 2 3 4 1 2) (6 5) (5) (7) 4 (1) (2 3) (4) (5) (1) (2 3) (4) (5 3) (6) (7)

(1) (2) (5 4) (3 4) (6) (1)- (1 2 3 4 1 2) (6 5) (5) (7)

: -1 -2 -5

/

: -1 -2 -5

-3 -4 -6 ( )

(1)- (1 2 3 4 1 2) (6 5) (5) (7) 4 (1) (2 3) (4) (5)

: -1 () -2 -3 () () -4 -6

-5 -7 /

4 (1) (2 3) (4) (5) (1) (2 3) (4) (5 3) (6) (7)

: -1 4 -2 -3 -4 -5

4 (1) (2 3) (4) (5) (1) (2 3) (4) (5 3) (6) (7)

:

-1 -2 -3 -2

-4 -5 / -6 -7

(1) (2) (5 4) (3 4) (6) (1)- (1 2 3 4 1 2) (6 5) (5) (7) 4 (1) (2 3) (4) (5) (1) (2 3) (4) (5 3) (6) (7)

1.1.1-------------------------------------------------- 1.1.1 1.1-------------------------------------------------- 1.1 1-------------------------------------------------- 1 ()-------------------------------------------------- .8 .10 .16 .6 .13 .14 .45 .9 .14 .20 .21 .8 .9 .16 .21.22 .47 .16 .21 .22 .45

/

PART Rationale orRelevanceVFM

? (5 3) (.22) 2.86+6.0 = 8.86 (1) (.6,16)= 6.0- (2 3) (.14) 2.86+2.86= 5.72 (1 7) (.13,16) 2.86+2.86= 5.72 (2 3) (.16,9) 2.86+2.86 = 5.72 (2) (.6)= 1.67 (7) (.47)= 2.86 (4) (.21)= 2.86 (5 3) (.45) 2.86+6.0 = 8.86

(-1) (-2) / (-3 1 -3) / / (-4 -2 -4 -1)

--- ()-- () ()

() () ()

4 ( )

(Stakeholders)

4 4 4 4

4

()

(Stakeholders)

()

(Value For Money - VFM) 1 -

2 - Benefit Cost RatioCost Effectiveness/

3 -

4 - (PART) . - . - . - . - . -

VisionMissionObjectiveStrategiesCorporateBusinessFunctionalF&BPIKPIKPI

BSCPIKPIKPI

OTSTEPPESTSW2S+4M7S

TQM& ExternalRisk

TQM&InternalRisk

Value for Money + M&ECost-Effectiveness & B/C RatioEfficiency & Unit-CostABC & EconomyLogic Model & CIPPR&DHRM & HRD + LO & KMCompetenciesEthicsCustomers &PartnershipBlueprint for Change VFM ----PMQA ------------------- PARTM&E + MISStakeholdersLeadershipPART ------------------- PMQA ----VFMAction Plan

Malcolm Baldrige National Quality Award7Business Results6ProcessManagement5Human ResourceFocus4Information and Analysis3Customer andMarket Focus1Leadership2StrategicPlanningOrganizational Profile:Environment, relationships, and challenges

Malcolm Baldrige National Quality Award Criteria

1999 CATEGORIES/ITEMS

POINT VALUES

1.0 Leadership

125

1.1 Organizational Leadership

85

1.2 Public Responsibility and Citizenship

40

2.0 Strategic Planning

85

2.1 Strategy Development

40

2.2 Strategy Deployment

45

3.0 Customer and Market Focus

85

3.1 Customer and Market Knowledge

40

3.2 Customer Satisfaction and Relationships

45

4.0 Information and Analysis

85

4.1 Measurement of Organizational Performance

40

4.2 Analysis of Organizational Performance

45

5.0 Human Resource Focus

85

5.1 Work Systems

35

5.2 Employee Education, Training, and Development

25

5.3 Employee Well Being and Satisfaction

25

6.0 Process Management

85

6.1 Product and Service Processes

55

6.2 Support Processes

15

6.3 Supplier and Partnering Processes

15

7.0 Business Results

450

7.1 Customer Focused Results

115

7.2 Financial and Market Results

115

7.3 Human Resource Results

80

7.4 Supplier and Partner Results

25

7.5 Organizational Effectiveness Results

115

TOTAL POINTS

1000

Leadership(10%)PeopleManagement(9%)Policy andStrategy(8%)Partnership &Resources(9%)SocietyResults(6%)CustomerResults(20%)PeopleResults(9%)Processes(14%)KeyPerformanceResults(15%)EFQM - European Foundation for Quality ManagementEnablersResultsInnovation and Learning

/ - PMQA PART - ?HRscorecard

PART PMQAPMQA Impact PMQA PMQA

PMQA PMQA PMQA PMQA

PMQA Activity Based Costing Output Based Costing PMQA Cost-EffectivenessPMQA Cost-Effectiveness

PMQA PART PMQA PMQA PMQA PMQA

/ - PMQA PART - ?HRscorecard

:

PART

Radar Graph

Chart2

66.7

71.45

100

71.45

60

Sheet1

PART

6.671066.7

14.292071.45

2020100

14.292071.45

183060

73.2510073.25

Radar Graph

Sheet1

0

0

0

0

0

Sheet2

Sheet3

Questions

Questions