10 inspiring quotes on Customer Success

Download 10 inspiring quotes on Customer Success

Post on 14-Sep-2014

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Inspirational from top customer success leaders went beyond call-of-duty to delight their customers

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  • DELIGHTING5 Inspiring Customer Success Stories

    Curated by Infinit-O and HelpScout

    2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko

  • 1Be empathetic to lifeoutside of business

    2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato

  • StoryZar Lamarr needed to return some shoes to Zappos, but her mother had just passed away. She had no time while she was coping.

    Zappos took care of the shipping and had the courier pick up the shoes for her at no additional cost.

    2014 Curated by MindTickle - All rights reserved. - Photo by Ricardo Liberato

  • 2Spread positive energy

    2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales

  • StoryDuring the Thanksgiving holidays in November of 2011, Zappos teamed up with the Massachuse!s Department of Transportation to cover the tolls on a particular section of the road.

    2014 Curated by MindTickle - All rights reserved. - Photo by State Library of New South Wales

  • 3Help a customer in need

    2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu

  • StoryA traveler forgot her favorite pair of shoes. Zappos no longer had the shoes on their website. The team located the shoes at a nearby mall, went there, purchased the shoes, and then hand-delivered them to the travelers hotel.

    All at no charge.

    2014 Curated by MindTickle - All rights reserved. - Photo by Zuzeu

  • 4Focus on the small things too. They can have a huge impact.

    2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut

  • StoryA"er a customer had their car fixed at Jim Shukys Auto Repair Shop, they received a hand-wri!en le!er. The le!er was posted on Reddit...

    Random commenters pointed out that they knew exactly which business it was, and praise poured in from non-customers too.

    Now thats customer delight!

    2014 Curated by MindTickle - All rights reserved. - Photo by insEyedOut

  • 5Dont be afraid to be creative in your customer solutions

    2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan

  • StoryWhen Ritz Carlton guest, Chris Hurn, checked out of the hotel on Amelia Island, he didnt realize that he had le" his sons favorite toy, Joshie the girae in their hotel room.

    2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan

  • continued...His son was very upset, so to make him feel be!er Chris told him that Joshie was staying a few extra days on vacation. He called the hotel and explained the situation and the story he had told his son.

    2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan

  • continued...Incredibly, the hotel sta created a series of photographs that included all of the activities Joshie had been experiencing during his extended vacation.

    2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan

  • continued...The sta then sent Hurn and his son an album of all of the pictures of Joshie placed around the property, showing the good time he had been having.

    2014 Curated by MindTickle - All rights reserved. - Photo by Ed McGowan