09.02.2012 what differentatives a customer services company from an equipment supplier, steve j...
TRANSCRIPT
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WAGNER ASIA GROUP COMPANIES IN MONGOLIA
What Differentiates a Customer Services Company from an Equipment Supplier?
Steve J. Potter
General Director, Wagner Asia
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There is no shortage of equipment suppliers in Mongolia
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WAGNER ASIA GROUP COMPANIES IN MONGOLIA
As the leading equipment supplier in Mongolia we are constantly being approached to represent manufacturer’s looking to sell their products in Mongolia. We check 3 things….
Equipment Supplier or Customer Services Company?
1. Do they manufacture a quality product?2. Can they supply technical support?3. Can they deliver spare parts?Most come up short……We suggest you ask the same questions before you buy your next mining equipment
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WAGNER ASIA GROUP COMPANIES IN MONGOLIA
So what differentiates a Equipment Supplier from a Customer Services
Company?
Equipment Supplier or Customer Services Company?
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PEOPLE: who can advise on machine selection,
sizing and fleet optimization
Providing Equipment Solutions
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PEOPLE: who can provide equipment
maintenance solutions….
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PEOPLE: who can assemble equipment
correctly even under adverse conditions
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Caterpillar D11T Track Type Tractor
Assembly at the Ovoot Tolgoi SGS mine site, South Gobi Mongolia,
2011
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PEOPLE:
(Skilled Mechanics who assemble machines safely & correctly)
Assembly of Caterpillar’s Largest Wheel Loader (994H). First unit in Mongolia, Zamyn Uud.
Assembly Time – 14 Days.
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1st Caterpillar 994H in Mongolia to MAK
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PEOPLE: Hiring is just the start, then they must be trained
• Wagner Asia Training Institute Started Operation in 2003• Largest Technical Training Institute in Mongolia• 10 Training Classes /Year – 25 apprentices/class• Graduates – 250 apprentices trained to “C” level technician level in 2011• Each Class provides 1500 hours of workshop and classroom training• Wagner & Customer Employee Training
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Caterpillar Training for Technical Specialists
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‘Train the Trainer’ Programs
Caterpillar Training & Learning Center, Malaga, Spain
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‘Train the Trainer’ Programs
Caterpillar Training Courses in the USA
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PEOPLE : Talented, Trained, Engaged &
Committed
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SPARE PARTS: In the Right Place At the Right
Time
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Caterpillar: A Global Support Network
•Logistics Contracts – 71 worldwide locations
•Parts facilities – 36 facilities
•524 container shipments per year
•38 Suppliers•21 Countries of Supply•69 Different Locations
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FACILITIES: A Company that invests…
Located close to large mining fleets
“Tsogttsetsii” Branch
360 m2 Service Shop
Parts Warehouse
Fluid Analysis
Hose Press
Office
Guest House
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Nariin Sukhait Branch
FACILITIES: A Company that invests
360 m2 Work ShopParts StoreOffice & Guest House
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FACILITIES: A Company that invests
Zamyn Uud Machine Assembly Center
Assembly Shop with capacity to accommodate CAT 793 Truck
Office & Guest House
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FACILITIES: A Company that Invests ‘West End’ Northern Distribution Center.
Operational - 2Q2012
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To support our expanding business & logistics needs we are developing a new
complex on10 hectares of land just outside Ulaanbaatar
WEST END – Facilities & Services Equipment Storage & Display Bonded Yard & Ware house for
Machines/Components/Autos 4.6 km rail spur Containers and Equipment
Unloading Terminal Parts Distribution Center Workshop Offices
WAGNER ASIA “WEST END”
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FACILITIES : A Company that Invests UB Component Rebuild Center
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TOOLING: A Company that invests…
Transmission Test Bench
Computer Room of Engine Dyno
A $14 million investment
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TOOLING: A Company that invests….
Component Rebuild Center
Main Shop
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SERVICE VEHICLES: A Company that invests..
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June 2011.Cat Award
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American Chamber Recognition as a “Model for US CompaniesInvesting in Mongolia”
Darkhan Branch
Ulaanbaatar
Tsogttseetsii, Omnogobi
Main, UlaanbaatarAutomotive, Ulaanbaatar
CRC, Ulaanbaatar
Khanbogd Branch
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RECOGNITION: Contribution to Mongolia’s Economic & Social Development
• National Chamber Of Commerce and Industry of Mongolia and The Government of Mongolia have awarded Wagner Asia Equipment LLC the Title of TOP -100 for its immense contribution to Mongolian Economic and Social development , as an evidence of illustrating the best business experiences and being a high socially responsible Company, as well as for its enormous input to the national taxation… For Year 2011
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Caterpillar: A Committed Partner
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WAGNER ASIA GROUP COMPANIES IN MONGOLIA
-You Buy Mining Equipment to do a job, typically 24/7 ….and for many years..nomatter how good it is, it needs support.
Equipment Supplier or Customer Services Company?
-So before you place that next order ask yourself am I working with an Equipment Supplier or a Customer Services Company?
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Your ‘Customer Services’ Company
since 1996!
2012 Wagner Asia Equipment LLC