THE LANDSCAPE OF EMERGENCY RESPONSE

… is becoming increasingly complex…

MORE TERROR

ACTIVITES

MORE DISASTERS

MORE REMOTE

MORE PEOPLE

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Cluster Approach

The Cluster Approach aims to strengthen overall response capacity & effectiveness through: 

1. Sufficient global capacity

2. Predictable leadership

3. Partners

4. Accountability

5. Strategic field-level coordination & prioritization

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Emergency Telecommunications Cluster

The ETC is:

a global network of organizations that provides common

communications services in humanitarian emergencies.

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• Provide timely, predictable, and effective services - data and security communications

• Provide standard interoperable ICT platforms and procedures to avoid duplication and ensure cost effective solutions

ETC Mandate

• Ensure a smooth transition to post-emergency activities

• Build in-country capacity

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Members

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Predictable Leadership

• More strategic responses

• Better prioritization of available resources

• Immediate availability of critical material & expertise

• Enhanced technical capacity

Development at local, national, regional & international levels

Surge capacity & standby rosters

Material stockpiles

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Predictable Leadership

Assessment of needs:

• Emergency preparedness & long term planning

• Access to appropriate technical expertise

• Advocacy & resource mobilization

• Pooling resources ensuring complementarity of efforts through enhanced partnerships

ETC SERVICE CATALOGUE

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ETC Services

Within 48 hours of a disaster, the ETC provides:

• Basic security communications services

• Shared voice & internet connectivity

Services are deployed in defined ‘common

operational areas’, i.e. areas approved by the

Humanitarian Country Team in which the majority

of UN agencies & NGOs are based.

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ETC Services

In the following four weeks, the ETC expands its support to include:

i c t e m e r g e n c y . w f p . o r gETC Service Catalogue can be found online at: ictemergency.wfp.org

Security Communications

• Radio networks to cover common operational areas

• Security compliant Communications Centres (COMCEN)

• Radio frequency & call-sign coordination

• Training of radio operators & users

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Voice & Data Connectivity

• Wireless internet from one “hot spot”

• Shared internet connectivity distributed to offices

• Basic voice telephony

ETC Service Catalogue can be found online at: ictemergency.wfp.org

ETC response solution

• Equipment to extend & distribute services for wired & wireless devices

• Satellite infrastructure & capacity• Communication & coordination services

• Central globalised management solution for all emergencies

• Cost effective, reliable, secure connectivity services

Network – ETC Day 2

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Customer Support

• Help desk for technical assistance

• Basic printing, copying, scanning

• Charging station

ETC Service Catalogue can be found online at: ictemergency.wfp.org

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Coordination

• Regular meetings & collaboration with existing groups

• Development of all project related documents

• Liaison with government authorities for ETC related matters

• Transition to post-emergency/reconstruction phase.

ETC Service Catalogue can be found online at: ictemergency.wfp.org

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Information Management

• Dedicated ETC information-sharing & collaboration platform

• Standards for common ICT equipment & procedures

• Platform for directory services containing contact information

• Standardized & interoperable platforms & procedures.

ETC Service Catalogue can be found online at: ictemergency.wfp.org

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Connecting to ETC services

• Available to staff from all humanitarian organizations - regardless of membership

• Field-driven activities reviewed and endorsed by local working groups

Representatives interested in participating in inter-agency ICT services and information-sharing can attend local working group meetings

THE LANDSCAPE OF EMERGENCY RESPONSE