神秘客服務稽核調查 2009 年 3 月 10 日 總體分析
If you can't read please download the document
DESCRIPTION
神秘客服務稽核調查 2009 年 3 月 10 日 總體分析. 星級等別. 2009.03.10- 稽核分析表. 2009.03.10- 稽核分析圖表. 滿意度 - 環境服務 (64.29%) ；商品服務 (83.33%) ； 人員服務 (18.60%). 環境服務 - 優良與調整. 商品服務 - 優良與調整. 人員服務 - 優良與調整. 歷史分析. 2008/03/20 、 08/07 、 2009/03/10 稽核評分表. 環境服務. 平均 分數. 商品服務. 平均 分數. 人員服務. 平均 分數. 建 議. 環境服務構面. - PowerPoint PPT PresentationTRANSCRIPT
-
2009310
-
9181-9071-8061-7055-60 54- - -
-
2009.03.10-
200903/1091082739.13%5235421412436964.29%83.33%18.60%39.13% ---------
-
2009.03.10--(64.29%)(83.33%)(18.60%)
-
-
1231F4567 121F32F45
-
-
1231F41F51F678 12
-
-
1 23 4 3-1()3-23-33-43-53-63-7/
-
2008/03/2008/072009/03/10
2008/03/2021943468.00120416 63.64100.0050.0068.002008/08/07819224945.79%19112858 29.63%63.37%44.00%45.79%2009/03/1091082739.13%523542 64.29%83.33%18.60%39.13%
-
Chart3
0.6364
0.2963
0.6429
0.5135
Sheet1
2008.03.202008.08.07
63.64%29.63%51.79%
100.00%63.37%75.68%
50.00%44.00%47.27%
68.00%45.79%56.08%
Sheet1
2008.03.20
2008.08.07
Sheet2
2008.03.202008.08.072009.03.10
63.64%29.63%64.29%51.35%
100.00%63.37%83.33%74.51%
50.00%44.00%18.60%33.66%
68.00%45.79%39.13%48.67%
Sheet2
Sheet3
-
Chart4
1
0.6337
0.8333
0.7451
Sheet1
2008.03.202008.08.07
63.64%29.63%51.79%
100.00%63.37%75.68%
50.00%44.00%47.27%
68.00%45.79%56.08%
Sheet1
2008.03.20
2008.08.07
Sheet2
2008.03.202008.08.072009.03.10
63.64%29.63%64.29%51.35%
100.00%63.37%83.33%74.51%
50.00%44.00%18.60%33.66%
68.00%45.79%39.13%48.67%
Sheet2
Sheet3
-
Chart5
0.5
0.44
0.186
0.3366
Sheet1
2008.03.202008.08.07
63.64%29.63%51.79%
100.00%63.37%75.68%
50.00%44.00%47.27%
68.00%45.79%56.08%
Sheet1
2008.03.20
2008.08.07
Sheet2
2008.03.202008.08.072009.03.10
63.64%29.63%64.29%51.35%
100.00%63.37%83.33%74.51%
50.00%44.00%18.60%33.66%
68.00%45.79%39.13%48.67%
Sheet2
Sheet3
-
12345
-
12
-
1 2XX345678//
-
1. 5S 2.78 35353... 4. ( ) 5.
-
****