© 2008 eventure events. all rights reserved. ami deployment – planning, reporting and management...
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© 2008 Eventure Events. All rights reserved.
AMI Deployment – Planning, Reporting and Management Challenges
Sabrina GearyCPS Energy
John O. WambaugheMeter Corporation
About CPS Energy
• Located in San Antonio, Texas (7th largest city in US*)
• Company Founded in 1860
• > 650K electric customers
• > 300K gas customers
• Nation’s largest municipally-owned energy company, providing both natural gas and electric service
“Benefiting our Community by improving thequality of life of the people we serve”
– CPS statement of core purpose
Earned highest ranking in the national JD Powers residential customer satisfaction survey among Gas utilities; earned the second highest ranking nationally for business electric customers
*US Census Bureau, 2005
Generation Mix
Wind and Landfill
Coal
Gas/Oil
Nuclear
CPS Energy: Diverse Generation Mix
SAP Implementation
• Go-live December 4, 2001 (three-year lifespan)• Two-phase implementation:• Phase 1 - SAP R/3 Release 4.6C
– FI (finance), CO (controlling), MM (materials management), PS (project systems), PM (plant maintenance), IM (inventory management), PCA (profit center accounting), HR Cross-Application Time Sheets (CATS)
• (implemented complete SAP HR suite, 2006)
• Phase 2 - Industry solutions:– Industry Solution-Customer Care System (ISU-CCS)– Federal Energy Regulatory Commission (FERC)
Upgrades:– R/3 => ECC 6.0, May, 2008– Business Warehouse => BI 7.0, July, 2008
The AMI Program at CPS Energy
• AMI Overview
– Vision & Scope
– Objectives
• Benefits
– Strategic
– Customer
– Operations
– Financial
AMI System
CPS Customer AMI Network CPS Energy
Meter Data Warehouse
Real-Time Data Outage
Management Asset Management Load Profiling Alarm Messaging Dynamic Pricing Load Forecasting
Local and Wide Area Network
Smart meters Net Metering Remote Connect &
Disconnect Voltage Monitoring Theft and Leak
Detection Outage Notification
Billing Options TOU Rates In-Home Displays Home Area
Networks Energy
Conservation Demand Response Customer Web
Portal
MeterMeter CommCommCommunication
NetworkMeterMeter CommComm
MeterMeter CommComm
Data C
ollection
Head
-En
d
Meter D
ata Mgm
t System
(MD
MS
)
SAP
OMS
WMIS
GIS
Utility In
tegration B
us
MeterMeter CommCommCommunication
NetworkMeterMeter CommComm
MeterMeter CommComm
Data C
ollection
Head
-En
d
AMI MeterIntegrated or
Retrofitted Register
AMI NetworkCommunication & Data Collection
MDMSEnterprise Integration
AMI Vision
AMI Scope
• Replace all electric meters with a smart meters & retrofit all gas meters with communication modules.
• Implement a two-way network to communicate real-time data between CPS Energy and the customer.
• Integrate SAP in phase I
• Transform the CPS Energy organization through Change Management to realize the benefits of AMI.
AMI Objective
Select and implement an AMI and Meter Data Management System (MDMS) that will:
• Align with technology & business vision enabling CPS to improve level of service to customers and maintain competiveness
– Use AMI/MDMS as an enabler that can transform utility operations and customer services
– Leverage AMI/MDMS as a catalyst to help CPS shape it’s business and technology vision and direction
– Realize near-term, long-term and strategic benefits
10
Strategic Benefits
AMI Demand Response Smart Grid
Customer Service
Rate Options Billing Proactive
communications
Customer choice for energy mgmt
Proactive event mgmt – Voltage & Power Quality
Operational Efficiency
Metering Operations
Dist. Planning Outage Mgmt
Endpoint device management
Fault Isolation & service restoration
System Reliability
Energy Efficiency
In-Home Displays Load data for
Engineering & Operations
Economic DR events
Greenhouse Gas
Plug –In Hybrids Renewable
Energy
Asset Performance
Improved data for system planning
Transformer Load Management
Reliability DR events
Substation/feeder overload relief
Volt/VAR control Optimized feeder
configuration
Customer Benefits
• Customer Care – Proactive customer communications
– Flexible move-in/move-out dates
– Billing inquiries
– Trouble call handling
– Energy efficiency improvement programs
– Fewer but more complex customer calls
• Credit & Collections– Remote and virtual disconnect/reconnect for
revenue management
Operational Benefits
• Enabling future customer choices
– Flexible Rate Options
– Billing dates
– Move-in/move-out dates
• Increase customer satisfaction
– Faster resolution of customer calls / first-call resolution
– Improved emergency response
– Enabling proactive customer communications
• Improve T&D engineering & operations
– Improve employee safety
– Improved service reliability
– Proactive power quality and service reliability improvements
– Greater engineering confidence in load data and network modeling
• Enabling Energy Efficiency programs
Financial Benefits
• Daily financial picture – Daily vs. Monthly consumption data > management dashboard
• Improve calculating unbilled revenue with less reliance on estimates
– Actual vs. Estimated
• Reduce time for closing process – Able to use actual vs. estimates for data – more timely data
• Reduction in theft, diversions, and unaccounted energy – Revenue Assurance
eMeter Overview
• Company Background & Qualifications
– Corporate headquarters in Silicon Valley
• 140 Employees and growing
• eMeter India development center in Noida
• eMeter APAC Sales and Support in Sydney
– Executive Team – over 20 years experience in AMI
– Leader in Advanced Metering Information Systems
• Meter Data Management (MDM)
• Integration platform linking AMI systems to utility business systems
• AMI Business Process Management (BPM)
– 100% dedicated to MDM software solutions
• Our Business
– EnergyIP™ software supporting AMI and Demand Response
• License
• Implementation services
• Software support and maintenance services
– AMI/Meter vendor-neutral
eMeter HQ San Mateo, CA
eMeter India
Noida
An MDMS is….
• Responsible for the capture, processing and storing of meter reading data for the use by billing (and other applications)
• It may also be responsible for:
– Meter and network installation and planning
– Installation process and exception reporting
– Meter provisioning (add/modify/delete) of the AMI Systems
– Cutover process from manual to AMI meter reading & billing
– AMI control (connect/disconnect, re-programming, schedule mgmt)
– Data distribution beyond billing
– Tampering detection and reporting
– Outage and restoration event capture and reporting
– Meter data analysis and automated service order requests
– Data presentation to internal and external customers
– AMI-related SLA/KPI tracking and reporting
Some system(s) have
to do each of these!
AMI deployment involves many systems and processes
Issues will happen at each step
• Equipment availability• Shipping delays
• Lot rejection• Warranty returns• NOS discrepancy
• Meter/SDP mismatch• Invalid read• Unknown meter
• Undiscovered meter• Wrong config• Defective meter
• Service problem• Meter/SDP mismatch• Customer/Access issue
AMI Meter Deployment
• Create and route work order requests to multiple field work management systems/MDT
• Update legacy information systems with “as installed” results
• Identify exceptions and track them through resolution
• Adjust schedules and plans in response to weather, labor or business impacts
• Ensure deployment of AMI network before AMI meters
Network Engineering Network
InstallAMIData
Collection
Route Cutover
Meter Data Exchange
Post-InstallMeter Install
Pre-Install Network Install
Procurement/Distribution
Planning/Forecast
Warranty Returns
Skips, Misses, and Completes
Received vs. Scheduled
Installed vs. Scheduled
Failed Devices
• Manage the simultaneous installation of multiple AMI technologies
Planning is not always simple
• Considerations in the planning– Network installed before meters
– Meters installed by meter reading route
– Simultaneous area rollouts
– Different meter types – C&I, gas, water
– Pipeline and WIP requirements
– Even distribution of billing cycles
– Retirement criteria (gas and water)
– Indoor/HTA
Deployment Planning Process
Creating the initial plan
• Premise, Meter Asset, Account details – Already available via Synchronization interface with SAP
• Installation organization – SLA, installer types/capabilities, WFM system
• Installer work calendar
• Installation rate
• AMI coverage (and priorities where overlap)
• Installation rate
• Geographic priority/preference
Excel spreadsheet creates XML input to plan
Planner uses on-line reports to evaluate plan
AMI Meter Installation
Exc
han
ge
R
equ
est
Work Order
Completed Work
CPS Work ForceManagement
Contract Work Force Management
Work Order
Completed Work
Exc
han
ge
D
etails
Syn
chro
nize
AMI Equipment Provisioning Process
• Identify newly installed AMI meters and network equipment
– Only request provisioning if an AMI meter is associated with on-line AMI network
• Issue technology-specific commands and data exchanges to provision AMI meter (and/or delete removed AMI meter)
• Verify successful discovery and configuration of new AMI meter
• Validate first AMI meter reads against configurable business rules (e.g. ADU, compare to manual read)
• Notify CIS of AMI readiness and cutover to billing
AMI Integration (not “one size fits all”)
• Autodiscovery
• Knowledge of meter type
• Authentication
• Data collection– Fixed schedule
– Flexible schedule
– Router only
• Configurable meter data
• Configurable events
• Asynchronous events
• Remote programming
• Data identifier
AMI Provisioning
AM
I Meter
Exc
han
ge
Device/Schedule Configuration
First Meter Read
Capture Historical Data AMI Headend Server
Provisioning exceptions• Undiscovered meter error• Misconfigured meter error• Unknown meter error• Defective meter error• AMI-specific configuration error
AMI Commissioning
Co
mm
issio
nin
g
No
tification
Billing ready validations• Validation against manual read• Validation against ADU• Route/Sector completeness• Cycle date window
A complete picture is required!
Common types of exceptions
• Bulk exceptions
– Manufacturer mis-program
– NOS doesn’t match delivery
– Component problem (recall)
– Received lot reject
– Late/missing delivery
• Individual exceptions
– SDP-meter data error (crossed meters)
– Exchanged meter data error
– Exchanged meter read error
• Individual exceptions (cont’d)
– Meter failure on install
– SDP failure
– Install failure
– Can’t install gas/water module
– Gas/water module programming error
– Data exchange error
– Meter removed without notification
– Meter failure after install
Summary
• CPS Energy is implementing AMI and MDMS expecting many operational and customer benefits
• Deploying thousands of AMI meters per day requires automation and tight integration
• Utilizing SAP and EnergyIP’s Deployment Planning module helps to manage the many challenges of deploying AMI
• Reducing the challenges of deploying AMI allows the team to focus on benefits and the future of AMI.
© 2008 Eventure Events. All rights reserved.
Sabrina GearyCPS Energy
John O. WambaugheMeter Corporation