© 2008 eventure events. all rights reserved. waterworks’ sap-gis integration charlene sevier and...
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© 2008 Eventure Events. All rights reserved.
Waterworks’ SAP-GIS Integration
Charlene Sevier and Marietta WashingtonNewport News Waterworks
• Waterworks had silos of information.
– Customer and Billing information – GIS data
• There was redundancy and often duplication of effort.
• Work processes would be improved by integrating systems
• GIS was at the tail-end of most business processes
Background
Overall Vision
• The Waterworks Information Technology Division is tasked to upgrade all major systems.
• The division will strive to increase efficiency and productivity while guiding investments in technology to meet the growing business needs of Newport News Waterworks and our service community.
• In July 2007 Waterworks went live with SAP CIS
• GIS was integrated with SAP as part of the project
The Customer Information System
CIS
Customer and Consumption
Data
Geographic
Information
System
CIS-GIS Integration Scope of Work
• Business Strategy SummaryThe project included integration of its SAP Industry
Solution for Utilities and ESRI’s ArcGIS Server Technology to produce a near-time exchange of customer related information between SAP and GIS. The effort included strategic visioning for GIS over the longer term, system architecture design, and application design and development.
SAP-GIS Integration Scope of Work
• Business Process Involved– Customer reps are using maps to
improve customer service and provide problem resolution more quickly
– Dispatchers are better informed of customer issues and better informed in the field
– New device locations are automatically being created in GIS. Customer wants service at a new address, the system takes address and creates X/Y point and automatically draws on a map.
– Engineering uses the data to track consumption and plot high demand
A fully interactive map triggered from within the SAP CRM GUI
Integrated Map
An outbound transfer of newsupply points / service locations
SAP to GIS
Geographically allocated attributes such as meter reading
routes, cross streets and zip codes are sent to SAP
GIS to SAP
Transfer of customer, metering, service line and consumptionInformation from SAP to GIS
Nightly Synchronization
Components of the Integration
SAP – GIS Integration Components
A map window was added to the SAP 80% screen that displays
– Water utility features (pipes, laterals, hydrants, valves, and meter locations)
– Water quality service order locations
– Planned activity area
– General information (roads, buildings, etc.)
The Integrated Map
The Integrated Map
Viewing GIS Data in SAP
Select the Identify tool see the combination of SAP and GIS attributes for service locations.
The Integrated Map
Viewing Water Quality Concern Details
This identifies a location where a service order has been created in SAP.
Water Quality Activity is updated on the map as it is entered in SAP
The Integrated Map
Viewing Planned and Unplanned Field ActivityThe Integrated Map
The map provides a way to show areas of activity such as
– Pipe Breaks
– Hydrant Maintenance
– Planned Improvements
Requirements for the Interactive Map
– SAP IS-U/CCS
– Uses ArcGIS Server 9.2
– ArcGIS 9.2
– SQL Server 2005
– Messaging Gateway
– Messaging Web Service
– XI
.
SAP.
.
A fully interactive map triggered from within the SAP CRM GUI
Integrated Map
An outbound transfer of newsupply points / service locations
SAP to GIS
Components of the Integration
SAP – GIS Integration Components
GIS system moves data to a holding
table
Planned service
location added to design in
AutoCAD
Service location data sent to GIS
via XI
SAP XI GIS infrastructure
Temporary point placed on the map
GIS system merges point
from AutoCAD with data from
SAP
AutoCAD
GIS Team confirms location
Location data is sent to SAP via
XI
Process view – Example ‘Create Locations’ for Non-Individuals
Technical Master Data created in
SAP
Process view – Example ‘Create Functional Location’ for Individuals
GIS processes inbound record from XI
User creates TMD for
new service in SAP
Service location details sent to
GIS via XI
Address details for the service location are geocoded
SAP XI GIS infrastructure
Record is stored in a temporary
table
No match
GIS team confirms location
match
GIS team adds
point to the map
Temporary point
placed on the map
Location data sent
to SAP via XI
Requirements for the SAP to GIS Transfers
– SAP CIS (IS-U/CCS)
– ArcGIS 9.2
– SQL Server 2005
– Messaging Gateway
– XI
.
SAP.
.
A fully interactive map triggered from within the SAP CRM GUI
Integrated Map
An outbound transfer of newsupply points / service locations
SAP to GIS
Geographically allocated attributes such as meter reading
routes, cross streets and zip codes are sent to SAP
GIS to SAP
Components of the Integration
SAP – GIS Integration Components
GIS Updates SAP
• Customized Editing Tools
• When GIS confirms a location the map grid, zip code and meter reading route are sent to SAP
• When the cross street is added or updated it is sent to SAP
• New tools created to associated table records with the correct point
GIS Updates SAP
Updating Meter Reading Routes
GIS assigns meter reading routes
GIS to SAP Requirements
– Custom Code
– ArcGIS 9.2
– SQL Server 2005
– Messaging Gateway
– Messaging Web Service
– XI
.
SAP.
.
A fully interactive map triggered from within the SAP CRM GUI
Integrated Map
An outbound transfer of newsupply points / service locations
SAP to GIS
Geographically allocated attributes such as meter reading
routes, cross streets and zip codes are sent to SAP
GIS to SAP
Transfer of customer, metering, service line and consumptionInformation from SAP to GIS
Nightly Synchronization
Components of the Integration
SAP – GIS Integration Components
• The nightly process sends updated attributes to GIS including
– Move-in and move-outs
– Meter changes
– Consumption information
– Data is sent using XI and written to a holding table
Nightly Synchronization
Nightly Synchronization Requirements
– Uses ArcGIS Server 9.1
– ArcGIS 9.1
– SQL Server 200X
– XI
.
SAP.
.
Network Infrastructure
• GIS operations hosted at Waterworks
• SAP functionality being hosted offsite
• For the SAP MapIt functionality there are two transports through the network for the SAP user to retrieve the map image
Newport News Waterworks Benefits
• The amount of time it takes to update the GIS with confirmed service locations has been reduced to less than 1/3 of the time it took in the past.
• By providing high performance real-time and batch links between the two systems, data integrity is ensured and both systems offer enhanced capabilites for end-users, delivering critical operation information (such as outages and networks issues) rapidly throughout the organization
Newport News Waterworks Benefits
• Customer Service Representatives use the integrated map to see the locations of water quality complaints or if a customer lives in an area where there is planned activity
• Dispatchers use the integrated map to quickly determine which map page and grid a service location is in
• The Meter Shop and Meter Reading use it to assist with planning
• Casual users get a frame of reference for the location of a customer or meter
• All users benefit from up-to-date information in the context of other information about the account
Newport News Waterworks Benefits
