ZoomSphere

SOCIAL MEDIA MANAGEMENT TOOL

FOR BIG PLAYERS

Dashboard

• ZoomSphere Workspaces helps to separate different projects and can be shared across a company or an agency.

• Each Workspace has its dashboard which consist of variety of modules. These modules are also shareable across your team.

• Each module can be distinguished by name, color, icon or picture. Modules can be easily moved thanks to Drag & Drop feature.

Publisher Module – content calendar designed for publishing posts on social networks. Including approval process between client and agency.

Monitoring Module – monitoring of keywords on social networks, web articles, discussions and forums including setup of notifications.

Customer Care Module – solving of user's posts and questions with possibility of assigning them to colleagues. Evaluation based on Response Time metric.

CRM Cards Module - identification of leads or ambassadors with overview of past communication and activity on other social networks.

Analytics Module – analysis of data from social networks. Supported metrics: fan‘s trend, the most active users, engagement, analytics of posts and more.

Comparisons Module – comparisons of data including Interactions, Response Rate, Top Posts and more.

Report Builder Module– creation of custom reports that combines data from various modules.

Modules

• Publisher module operates as a calendar for content publishing (photo, photo gallery, video or links).

• Approval process between client and agency with status indicator (Private Draft, Waiting for Documents, To Approve, Approved or own).

• Notification and alert system for scheduling of posts. Rescheduling of post thanks to Drag & Drop feature.

Publisher

• Each post is editable (date, text or image changes).

• Change of status indicator (e. g. from “Waiting for Documents“ to “To Approve“).

• Agency or client can comment each post and see history of all changes. These comments can be visible only for an agency or both (agency and client).

Publisher

• Monitoring module is ready to monitor your keywords on social networks (Facebook, Twitter, Google+), web articles, discussions and forums

• Time span or language of sources is possible to change.

• Each mention is possible to assign to colleague, add Label or Tag.

• Broader context by clicking on View source.

Monitoring

• Switching from text part to part full of charts (gray side panel).

• Daily trend chart shows number of mentions in time.

• Pie chart evaluates share of sources (Facebook, Twitter, discussions,...) and shows concrete sources.

• Monitoring also records Top users of each source.

Monitoring

• Categorization of mentions thanks to using Labels and Tags

• Easily to identify number of complaint, compliments or product-oriented mentions.

• This data can company use for improving their proceses, products or services.

Monitoring

• Customer Care module is an effective and rapid way how to deal with questions from users or clients.

• Each request can be answered from the ZoomSphere environment.

• Team leader can assign request to colleague, add Labels or Tags.

Customer Care

• Peformance of whole customer care department can be monitoret in Statistics (Response Time, quality of answers and more - gray side panel).

• Incoming Messages can help improve coverage of customer care on social networks.

• We have a rich experience with training of customer care departements.

Customer Care

• CRM Cards help to identify leads or ambassadors with overview of past communication and activity on other social networks.

• This feature helps to be in touch with your potential customers and improve your products or services.

CRM Cards

• Analytics module shows analysis of data from social networks. Supported metrics: fan‘s trend, the most active users, engagement, analytics of posts, admin activity and more.

• In case of Page admin, there are much more data (Page Reach, Page Engagement, Page Users and Fans (Demographic), Posts analysis and more.

Analytics

• Comparisons module compare data of competitor Pages including these metrics: daily and hourly Interactions, People Talking About, Response Rate, Top Posts and frequency of Admin posts.

• Summary Table shows interactions, type of posts and Response Rate for each Page.

• Top Posts table evaluates the best posts for selected period.

Comparisons

• Report Builder helps to create custom reports that combines data from various modules (Analytics, Comparisons, Monitoring...).

• Report combines text and images parts with chart and table parts. Every part is editable (time period, type of chart and more).

• Each report is duplicable and shareable as PDF.

Report Builder

No matter how:

• many members have your team• much search keywords you track• much pages do you analyze

Access to ZoomSphere costs 400 EUR per month

Some of our clients:

Offer & References