h.KonektEngage your Customers

*h.Konekt

Hospitality Business believes in

*Customer Engagement

*Revenue Generation

*Customer Satisfaction

*h.Konekt usage

h.Konekt helps you achieve the same by

* Increasing Direct Revenues

* Ensuring Repeat Business

* Maximizing revenue by cross selling and up selling services

* Helping in improving Customer Satisfaction Ratio

*Direct Revenues

* How do you Increase Direct Revenues ?

Use your branded mobile website/apps powered by h.Konekt:

This platform has a feature which - hosts - designs - manages Mobile websites Helps your business to • Get -Direct Room -Banquet -Table reservation request• Showcase contact details and location maps• Integrate location API’s allowing hotels to track customers• Integration with GDS or online booking engine• Give updates on latest offers, events & f&b promotions• Promote stay/holiday packages

*Direct Revenues

Publish Mobile Ads via h.Konekt: Use h.Konekt to publish banner ads that are displayed on the mobile ad

networks.

These ads can be targeted based on

-handsets

-customer demography

-website types

Banner ads when clicked on can be redirected to a

* Landing Page

*Mobile Website

* Call connect feature -This feature helps to directly connect to the booking managers phone of the respective hotel

* Text Based

*Direct Revenues

Use h.Konekt’s direct marketing tools:

* To reach out to customers via Email, Social Media or Push/Pull based Text Message campaigns

* Short code/ Free Dial helps in

- Integration with Print and traditional advertising media or tent cards helps in creating direct leads

- Promoting coupon campaigns, surveys and polls.

 

Short code Free Dial • Dedicated short code for receiving messages

• e.g. Text Lotus to 5607077 for instant offers

• Unlimited short key for different campaigns

• e.g. Text Lotus Spa to 5607077

Nachos belongs to which country ? A :Spain ,B : MexicoCall 020 41464120 if your answer is A or 020 41464121 if your answer is B

As soon as the customer dials the number, the call is disconnected and the coupon is received on the phone

*Repeat Business

* How do you get repeat business? h.Konekt feedback module:

Our Mobile/iPad/touch screen

/Email based Feedback

system allows hotel to capture

customer feedback more

efficiently and reward them with

repeat coupons and offers.

h.Konekt Customer Profiling Module:

Our customer profiling software, which integrates with Hotel Website and Mobile Site, captures customer preference on every reservation. You serve a customer better by giving him what he wants.

*Repeat Business

h.Konekt Marketing Modules: Emailers, Text Based Messaging, Mobile Website/Application and

Social media integration allows hotels to engage with customers updating them on new offers and events.

Auto Alerts: h.Konekt alerts hotels on Customer’s birthdays/anniversaries and

an option to send them a special offer.

*Cross sell and Up sell

How do you cross sell and up-sell using h.Konekt?

*h.Konekt cross selling module:

This module allows hotels to sell/pre-book amenities like Golf Tee, Spa’s, and offer coupons of restaurants before the guest checks-in and during his stay, which increases direct revenues.

*h.Konekt up selling module:

This module helps to provide information or offers regarding how the customer could upgrade rooms, stay packages, food offers based on customer choices. This helps to generate additional revenues.

*Customer Satisfaction

How do you Increase Customer Satisfaction ratio?

Konekt Integrated CRM:

*Konekt integration with your Property Management systems and/or online booking engine helps in

*Meeting customer’s specific requirements (i.e. Pillow options, smoking/non smoking rooms, choice of wine, etc).

*Know which coupons/offers customers respond to.

*Ease of reservation and confirmation of bookings via text or Mobile application.

*Generating auto alerts for airport pick-up& drop details, special greetings and upgrade offers.

360o View

Konekt Platform

Interactive Text message solutions

Free Dial

Mobile web &applications

Integrated Social Media

Hotel

PMS/POS software Email Marketing

Mobile Ads

h.Konekt is your single window system to reach out and interact with customers