zayed university graduate studies deanship graduate ...€¦ · the graduate student handbook...
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ZAYED UNIVERSITY
GRADUATE STUDIES DEANSHIP
Graduate Student Handbook
2019 - 2020
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The Graduate Student Handbook documents Zayed University’s academic rules, regulations, procedures, guidelines and other information related to the academic progress of graduate students, as authorized. It also provides information about the services and facilities available to support students in their graduate studies. The Graduate Student Handbook is for use together with the Zayed University Catalog. Students are responsible for becoming familiar with the policies and procedures described in this publication. Any questions should be directed to Graduate Studies Deanship, Zayed University. The Graduate Student Handbook contains information current as of 1 August 2019. The information in the handbook is subject to change at the discretion of Zayed University. Such changes become effective for all students.
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TABLE OF CONTENTS
INTRODUCTION .................................................................................................. 8
PART I: GRADUATE STUDIES DEANSHIP .................................................... 9
MISSION .......................................................................................................................................................... 9
VISION............................................................................................................................................................. 9
CORE VALUES .................................................................................................................................................. 9
STRATEGIC DIRECTIONS .................................................................................................................................. 9
MESSAGE BY THE DEAN, GRADUATE STUDIES DEANSHIP ............................................................................ 11
GRADUATE STUDIES DEANSHIP .................................................................................................................... 12
COLLEGE GRADUATE PROGRAM REPRESENTATIVES ............................................................................... 12
GRADUATE PROGRAM COMMITTEES ...................................................................................................... 14
Graduate Council ..................................................................................................................................... 14
UNIVERSITY AND GRADUATE PROGRAM RECOGNITION ............................................................................. 15
University Accreditation Status ................................................................................................................ 15
Graduate Program Approval Status ......................................................................................................... 15
GRADUATE DEGREE PROGRAMS .................................................................................................................. 16
Graduate Degree Programs (Currently Offered) ......................................................................................... 16
EVALUATIONS ............................................................................................................................................... 16
Graduate Course and Instructor Evaluations ........................................................................................... 16
Graduate Student Satisfaction Survey ..................................................................................................... 17
Follow Up Surveys and Focus Groups ...................................................................................................... 17
PART II: ACADEMIC POLICIES, PROCEDURES AND DEADLINES ...... 18
ADMISSION ................................................................................................................................................... 18
Deferment of Admission .......................................................................................................................... 18
REGISTRATION .............................................................................................................................................. 18
Admission and Enrollment ....................................................................................................................... 18
Conditional Admission ............................................................................................................................. 19
Provisional Admission .............................................................................................................................. 19
Enrollment Holds...................................................................................................................................... 19
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Registration .................................................................................................................................................. 19
Course Listings ......................................................................................................................................... 20
Registration of Students ........................................................................................................................... 20
Graduate Course Registration .................................................................................................................. 20
Course Add or Course Repeat .................................................................................................................. 20
Course Drop ............................................................................................................................................. 21
Student Identification Card ...................................................................................................................... 21
Academic Credit Transfer ......................................................................................................................... 22
Academic Credit Transfer from Another University ................................................................................. 22
Challenging a Zayed University Graduate Course for Credit .................................................................... 23
Attendance ................................................................................................................................................... 25
Graduate Degree Program Schedules ...................................................................................................... 25
Class Schedules ........................................................................................................................................ 25
Attendance Requirements ....................................................................................................................... 25
Absence from Class .................................................................................................................................. 25
Program/Course Cancellations ................................................................................................................ 26
Leave of Absence ..................................................................................................................................... 26
Leave of Absence Guidelines ........................................................................................................... 26
Returning from Leave of Absence ............................................................................................................ 27
University Withdrawal .................................................................................................................................. 28
Voluntary University Withdrawal (Initiated by the Student) ................................................................... 28
Administrative University Withdrawal (Initiated by the University) ........................................................ 28
No Show ................................................................................................................................................... 28
Reinstatement .......................................................................................................................................... 28
CURRICULUM AND GRADUATION ................................................................................................................ 28
Curricular Requirements .......................................................................................................................... 29
Course Numbering System ....................................................................................................................... 29
Graduate Course Audit ............................................................................................................................. 29
Orientation Seminar ................................................................................................................................. 29
Course Delivery Format............................................................................................................................ 30
BlackBoard ....................................................................................................................................... 30
Computer Requirements ................................................................................................................. 30
Course Textbooks ............................................................................................................................ 30
Assessment ...................................................................................................................................... 31
International Field Experience......................................................................................................... 31
Out of Class Assignments ................................................................................................................ 31
Tests and Examinations ................................................................................................................... 31
Review of Final Examination Grade ................................................................................................. 33
Request for a Makeup Test or Examination .................................................................................... 33
Grading Policies ............................................................................................................................................ 35
Grade Point Average (GPA) ...................................................................................................................... 35
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Semester GPA .......................................................................................................................................... 35
Minimum Cumulative Grade Point Average (CGPA) ................................................................................ 35
Calculating the Cumulative Grade Point Average (CGPA) ........................................................................ 35
Grading in Graduate Programs ................................................................................................................ 36
Letter Grades and Quality Points ............................................................................................................. 36
Special (Grades Not Computed in the Grade Point Average) .................................................................. 38
Grading and Academic Progress for Graduate Students .............................................................................. 38
Academic Probation ................................................................................................................................. 38
Academic Dismissal .................................................................................................................................. 39
Academic Distinctions .............................................................................................................................. 39
Incomplete Standing ................................................................................................................................ 39
Submission of Course Grades by Course Instructors ............................................................................... 40
Reporting of Grades ................................................................................................................................. 40
Grade Changes ......................................................................................................................................... 40
Academic Appeals for Graduate Programs .............................................................................................. 41
Course Repeat .......................................................................................................................................... 42
Academic Credit Transfer ......................................................................................................................... 43
Official Academic Transcripts ................................................................................................................... 43
Extension of Time beyond Five Years ....................................................................................................... 43
Graduation.................................................................................................................................................... 43
Degree Audit ............................................................................................................................................ 43
Conferral of Degrees ................................................................................................................................ 44
Walkthrough of Graduation ..................................................................................................................... 44
FINANCIAL POLICIES AND PROCEDURES ...................................................................................................... 44
Payment of Tuition Fees .......................................................................................................................... 45
Payment Schedule .................................................................................................................................... 46
Fees .......................................................................................................................................................... 48
Scholarships and other Forms of Financial Aid ............................................................................................. 49
External Scholarships ............................................................................................................................... 50
External Sources of Financial Aid ............................................................................................................. 50
Tuition and Fee Adjustments........................................................................................................................ 50
Official Withdrawal Tuition and Fee Adjustments ................................................................................... 50
Medical and Non-Medical Leave Tuition and Fee Adjustments .............................................................. 50
Tuition Fee Refund Policies ...................................................................................................................... 51
Discrepancies in Invoice ........................................................................................................................... 51
Late Payment of Tuition Fees ................................................................................................................... 51
Tuition Fees and Default Policy ................................................................................................................ 51
Cohort Cancellation or Deferment ........................................................................................................... 52
Mandatory Health Insurance ................................................................................................................... 52
GENERAL REGULATIONS ............................................................................................................................... 52
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Student Rights and Responsibilities ......................................................................................................... 52
Policies and Procedures ................................................................................................................................ 55
Code of Academic Conduct ...................................................................................................................... 56
Desired Behavior ............................................................................................................................. 56
Prohibited Behavior ......................................................................................................................... 56
Addressing Violations of the Academic Code of Conduct ............................................................... 58
Code of Student Conduct ......................................................................................................................... 61
Definitions ....................................................................................................................................... 61
Zayed University Honor Code .................................................................................................................. 61
Policy ............................................................................................................................................... 62
Student Organizations .............................................................................................................................. 64
Student Complaints .................................................................................................................................. 66
ACADEMIC RECORDS AND STUDENT FILES ................................................................................................... 67
Definition of Official Records ................................................................................................................... 67
University Information ............................................................................................................................. 68
Confidentiality of Academic Records ....................................................................................................... 68
Access to Academic Records .................................................................................................................... 68
Right to Explanation ................................................................................................................................. 69
Right to Obtain Photocopies .................................................................................................................... 69
Recording of Grades ................................................................................................................................. 69
Issuing Academic Transcripts ................................................................................................................... 69
Change of Personal Data .......................................................................................................................... 70
Mailing Address, Personal Email Address and Telephone Number ................................................ 70
Official Campus Email Address ........................................................................................................ 70
Name Changes ................................................................................................................................. 70
Certification of Enrollment and Degrees .................................................................................................. 71
Retention of Student Records .................................................................................................................. 71
PART III: UNIVERSITY RESOURCES ........................................................... 72
Students with Special Needs ........................................................................................................................ 72
Career Services ............................................................................................................................................. 72
Alumni Services ............................................................................................................................................ 72
Library and Learning Commons .................................................................................................................... 72
Hours of Operation ....................................................................................................................................... 74
Service Desk .................................................................................................................................................. 74
E-Services Requests ...................................................................................................................................... 74
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Catering ........................................................................................................................................................ 74
Posting Notices on Campus .......................................................................................................................... 75
Campus Security, Visitors on Campus and Campus Parking ......................................................................... 75
Smoking on Campus ..................................................................................................................................... 77
Prayer Room ................................................................................................................................................. 78
APPENDIX 1: SCHOLARSHIPS AND OTHER FORMS OF FINANCIAL
AID ....................................................................................................................... 79
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INTRODUCTION
Part I of the Graduate Student Handbook contains information related to graduate education at
Zayed University, a description of Graduate Studies Deanship, committees, and staff directory.
Part II describes the academic, financial and student regulations and procedures. Part III provides
an overview of University resources available to graduate students.
Although Graduate Studies Deanship has attempted to include most of the regulations governing
graduate degree programs, some programs may have additional requirements and regulations of
their own that could be more stringent than the general requirements in the Graduate Student
Handbook.
It is the student’s responsibility to be aware of and to comply with all regulations, procedures and
deadlines.
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PART I: GRADUATE STUDIES DEANSHIP
Graduate Studies Deanship (GSD) is an administrative unit that is responsible for graduate
education university-wide. It provides advocacy, planning and support for graduate studies and
works collaboratively with the academic and administrative units to develop and implement the
university’s agenda for graduate education.
MISSION Graduate Studies Deanship at Zayed University will expand, strengthen, and demonstrate
targeted graduate educational and research benchmarks in academic disciplines aligned with
institutional and national strategic priorities to become an institution of choice for graduate
education in the UAE and the MENA region.
VISION
The mission of Graduate Studies Deanship is to promote exemplary graduate education by
ensuring international standards of excellence across all graduate degree programs and to
actively support the development of new graduate degree programs that respond to local and
regional market needs. It assists in the enrollment, retention, and graduation of quality students.
It also seeks to enhance the contribution and visibility of graduate studies to promote the
university’s mission and values.
CORE VALUES
• Academic excellence
• Service oriented
• Academic and professional integrity
• Agility, creativity and innovation
• Leadership, teamwork and collaboration.
STRATEGIC DIRECTIONS
1. To offer a portfolio of signature degree programs with specializations that are consistent
with emerging trends in graduate education and are responsive to the demands of local
and regional markets.
2. To develop a graduate student body that is diverse and dynamic with a critical mass in all
specializations on both campuses, where applicable.
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3. To create a culture in which graduate studies and research are key contributors to the
academic and intellectual climate of the university.
4. To develop graduate affairs and expand its services and integrate them in the university’s
strategy and operation.
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MESSAGE BY THE DEAN, GRADUATE STUDIES DEANSHIP
Congratulations on choosing Zayed University for your graduate education. As a national
institution, Zayed University stands on its reputation for delivering quality, internationally
recognized and accredited graduate programs. I, along with all the staff members at Graduate
Studies Deanship, will do our utmost to ensure that the University’s graduate degree programs
meet all your expectations.
The Graduate Student Handbook is designed to help you get the most from your graduate
experience. It presents the necessary rules, regulations and procedures, and provides useful
reference materials to assist you in meeting all the academic and financial responsibilities related
to your graduate program. Please take the time to review the Handbook and use it as a first
reference to guide you through your graduate studies.
I would like to take this opportunity to wish you a successful and fulfilling graduate experience at
Zayed University.
Prof. Nagi Wakim
Dean, Graduate Studies Deanship
Zayed University
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GRADUATE STUDIES DEANSHIP Graduate Studies Deanship (GSD) is an administrative body and primary source of information for
graduate education stakeholders. The Office promotes graduate programs of study and manages
graduate student recruitment, student admissions, tuition, fees and funding, and graduation.
Graduate Studies Deanship:
• is committed to the enhancement of the graduate experience and development of all
students; and
• continually seeks to improve its services to the graduate community to offer exceptional
service and high-quality graduate student engagement and support – before, during and
after Graduate Studies Deanship.
Students may contact Graduate Studies Deanship for any matters related to admissions and
enrollment.
Prof. Nagi Wakim
Dean, Graduate Studies Deanship
Email: [email protected]
Ms. Maureen Goodwin
Manager, Graduate Programs Enrollment and Marketing
Email: [email protected]
Ms. Kalthoum Al Marzouqi
Graduate Programs Admissions Officer
Email: [email protected]
Ms. Fatma AlKhadar Al-Ali
Graduate Programs Administrative Officer
Email: [email protected]
COLLEGE GRADUATE PROGRAM REPRESENTATIVES
College of Business
Dr. Aristeidis Samitas
Chair, Department of Finance
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Dr. Francisco Lagos (Executive MBA)
Graduate Program Coordinator
Moo Sung Kim (M.S. in Finance)
Graduate Program Coordinator
College of Communication and Media Sciences
Dr. Claire Sherman
Chair, Department of Communication
Dr. Park Beede (M.A. in Communication)
Graduate Program Coordinator
College of Education
Dr. Anna Dillon
Chair, Department of Education Studies
Dr. Mariam AlHashemi (Master of Education in Educational Leadership and Administration,
Master of Science in Teaching and Learning)
Graduate Program Coordinator
College of Humanities and Social Sciences
Dr. Hala Thabet
Chair, Department of International Studies
Dr. Bashir AbulQaraya (Master in Diplomacy and International Affairs)
Graduate Program Coordinator
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Dr. Emam AlTallah
Chair, Department of Legal Studies
Dr. Iyad Jadalhaq (M.A. in Judicial Studies)
Graduate Program Coordinator
College of Technological Innovation
Dr. Anthony Rhodes Chair, Department of Computing and Applied Technology Anthony [email protected] Dr. Mohammed Hussain (M.S. in Information Technology (Cyber Security)) Graduate Program Coordinator [email protected]
GRADUATE PROGRAM COMMITTEES
Graduate Council
The Graduate Council is chaired by the Dean, Graduate Studies Deanship and consists of the
following members:
• Dean, Graduate Studies Deanship
• Chair, Department of Finance, College of Business
• Chair, Department of Communication, College of Communication and Media Sciences
• Chair, Department of Education Studies, College of Education
• Chair, Department of International Studies, College of Humanities and Social Sciences
• Chair, Department of Legal Studies, College of Humanities and Social Sciences
• Chair, Department of Computing and Applied Technology, College of Technological Innovation
• Representative, College of Natural and Health Sciences
• Representative, College of Arts and Creative Enterprises
• Manager, Graduate Programs Enrollment and Marketing, Graduate Studies Deanship
• Graduate Student
The Graduate Council is charged with the following tasks:
1) Advocate for and promote quality graduate education at ZU.
2) Advice the Dean of Graduate Studies and other stakeholders as appropriate on all
matters related to graduate studies at the University including
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a) Development of strategic and operational plans for graduate studies,
b) Management of graduate student enrollment, and
c) Engagement of graduate students and alumni.
3) Inform deans and other officials of the colleges regarding graduate issues.
4) Review and address overall graduate program and curriculum matters including those
referred to the Council by the Graduate Curricula Review University Standing
Committee.
5) Review, recommend, and report on the effectiveness of graduate education policies and
procedures.
6) Develop new and revise existing graduate policies and procedures as needed and refer
them to the Deans Council.
7) Provide for the maintenance of high standards of graduate teaching and learning by
advising the Provost on recruitment and hiring of graduate faculty.
8) Assist the Dean of Graduate Studies to develop and maintain good and productive
working relationship with the Research Office.
9) Recommend candidates for graduate degrees.
10) Address issues or initiatives related to graduate studies as deemed necessary by the
Council.
11) Perform any task(s) assigned to the Council by the Provost.
UNIVERSITY AND GRADUATE PROGRAM RECOGNITION
University Accreditation Status
Zayed University is accredited by the Middle States Commission on Higher Education, 3624
Market Street, Philadelphia, PA 19104, USA (267-284-5000). Thus, the University’s programs, and
graduate degrees, are recognized internationally as coming from a quality-assured university.
Furthermore, the College of Business is accredited by the Association to Advance Collegiate
Schools of Business (AACSB International). The College of Communication and Media Sciences is
accredited by the Accrediting Council on Education in Journalism and Mass
Communications (ACEJMC) and the International Advertising Association (IAA). The College of
Education is accredited by the Council for Accreditation of Educator Preparation (CAEP). Some of
the undergraduate programs within the College of Technological Innovation obtained
international accreditation through the Accreditation Board for Engineering and Technology
(ABET).
Graduate Program Approval Status
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Graduate programs are accredited and licensed by the U.A.E. Ministry of Education.
GRADUATE DEGREE PROGRAMS
Graduate Degree Programs (Currently Offered)
College Program Name Credit Hours
Cost Per Credit Hour
Tuition Fee
College of
Business
Executive Master in Business
Administration
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AED 3,556
AED 128,000
Master of Science in Finance 36 AED 2,667 AED 96,000
College of
Communication
and Media
Sciences
Master of Arts in
Communication
36
AED 2,667
AED 96,000
College of
Education
Master of Education in
Educational Leadership and
Administration
36
AED 2,333
AED 84,000
College of
Humanities and
Social Sciences
Master in Diplomacy and
International Affairs
30
AED 4,267
AED 128,000
Master of Arts in Judicial
Studies
45
AED 2,133
AED 96,000
College of
Technological
Innovation
Master of Science in Information Technology (Cyber Security)
30
AED 3,200
AED 96,000
The tuition fees for graduate degree programs are treated as zero-rating for VAT purposes.
EVALUATIONS
Graduate Course and Instructor Evaluations
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At the end of each course, graduate students are provided with the opportunity to evaluate the
course and the course instructor’s performance online to provide an opportunity for Zayed
University to address current students’ concerns and suggestions.
Graduate Student Satisfaction Survey
This online survey capture perceptions of graduating students on a range of attributes including
faculty, curriculum, teaching methods and career impact.
Follow Up Surveys and Focus Groups
From time to time, Graduate Studies Deanship conducts graduate programs quality assessment
exercises to collect student views, ideas, and suggestions on the image, activities, value added
features, content and quality of the graduate programs of the University.
The objective is to determine the need, extent and content of change, repositioning and
restructuring of Zayed University’s graduate programs through a series of focus group sessions
with past and current students as well as questionnaires and interviews with the University’s
industry partners.
As an important constituent and stakeholder of Zayed University, Graduate Studies Deanship
seeks graduate students’ co-operation and assistance in providing their valuable views, opinions
and suggestions. Aggregate information collected is shared with the appropriate officials in the
colleges.
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PART II: ACADEMIC POLICIES, PROCEDURES AND
DEADLINES
ADMISSION
As per policy ACA-ADM-24, admission of male and female national and international students to
Zayed University master’s programs and graduate certificates is subject to minimum academic
and, in some instances, work experience standards which are defined by Graduate Studies
Deanship. Colleges may set higher admission standards for specific programs. Specific entry
requirements for each graduate program are available in the Zayed University Catalog or on the
Graduate Studies Deanship website
http://www.zu.ac.ae/main/en/graduate_programs/Admission_Fees.aspx
Admission to any Zayed University graduate program is limited and competitive and candidates
meeting minimum academic standards for individual programs may not receive an admission
offer. The University reserves the right to rank applicants or categories of applicants in order of
merit for admission. The College Graduate Program Admissions Committee makes admission
recommendations for approval by the Dean, Graduate Studies Deanship based on review of the
application and interview performance.
Deferment of Admission
On recommendation of the College Graduate Program Admissions Committee and approval of
the College Dean, Zayed University may permit deferment of admission for up to one (1) year. A
student must request deferred admission by notifying Graduate Studies Deanship in writing.
REGISTRATION
Admission and Enrollment
Students are eligible to register for any regularly scheduled Zayed University graduate program,
provided they have a valid admission offer, meet all academic and language prerequisites, the
program is offered during the particular academic year and space is available.
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Conditional Admission
Except where restricted by further program level requirements, as per policy ACA-ADM-24, an
applicant to a graduate degree offered in English who does not qualify for regular admission may
be eligible for conditional admission by meeting one of the following requirements:
• A minimum score range of 1250 on the English language portion of the EmSAT
examination, or
• TOEFL Scores of 197 CBT, 71 iBT, or
• An IELTS overall band score of not less than 5.5.
A conditionally admitted student:
• must meet the English language requirement for regular admission by the end of the
student’s first semester of study;
• may take a maximum of six (6) credit hours in the first semester of study, not including
intensive English courses; and,
• must achieve a minimum of CPGA of 3.0 on a 4.0 scale in the first 6 credit hours in the
credit-bearing courses studied for the master’s degree program.
Provisional Admission
Except where restricted by further program level requirements, as per policy ACA-ADM-24, an
applicant to a graduate degree who does not qualify for regular admission may be eligible for
provisional admission if the CGPA of the bachelor’s degree is 2.50 or higher but less than 3.00
(on a 4.00 scale) or its equivalent.
A provisionally admitted student:
• must meet the English language requirement for regular admission; and,
• will be eligible for regular admission upon achieving a CGPA of 3.00 or higher in the
initial nine (9) credit hours of required program courses.
Enrollment Holds
A financial hold may be placed on a student’s file by the Department of Finance. Students will not
be permitted to register for courses, receive copies of academic transcripts, access grades, or
graduate from the University until the “Financial Hold” is cleared. Students should contact the
Department of Finance for advice regarding financial holds.
Registration
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Course Listings
The official course schedules for each program cohort can be viewed at:
http://www.zu.ac.ae/main/en/graduate_programs/program_schedule.aspx.
The Zayed University Catalog, available online at
http://www.zu.ac.ae/main/en/explore_zu/catalog/index.aspx includes information on graduate
policies and regulations as well as course descriptions and degree program curricula.
College Graduate Program Coordinators are also available for course advice.
Registration of Students
Students enrolled for course/research/internship credits, who are candidates for a graduate
degree or graduate certificate, must register for each course until the graduate degree or
graduate certificate has been formally awarded. Registration is required as a student’s name must
appear on the official course roster by the end of the add/repeat and/or drop period to be eligible
to receive credit for the course.
As per policy ACA-GRA-02, an enrolled student status is attributed to a student who is admitted
and has had at least one course registration, is on approved academic leave, is actively registered,
or is on registration suspension.
Graduate Course Registration
Currently enrolled students who are taking the course in the approved program cohort sequence
will be registered by the University for the subsequent courses required in the program.
Course Add or Course Repeat
Students are required to initiate registration for any course(s) taken out of sequence (e.g. courses
missed in the normal cohort sequence or that are being repeated). Once the course adds or repeat
request has been approved by the College Graduate Program Coordinator, a student should
submit the completed Graduate Course Add or Repeat Request form to the University at least one
(1) week before the commencement of the course. Requests for adding or repeating a course in
the next standard offering will be considered only if there is a vacant seat in the course. The
Graduate Registrar will notify students of the results of their registration requests by email.
Students are normally required to pay a per course fee to add or repeat a course, as determined
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by the University, prior to course commencement. (See Course Fees for Added and Repeated
Courses)
Students may request to repeat any graduate course taken at the University, for example to
increase their grade point average (GPA), if it is still offered. Per policy ACA-ADM -17, a course
may be repeated only once and will be identified as a repeated course on a student’s academic
record. The best grade received for the course is used to compute a student’s graduation grade
point average; the remaining grades for a repeated course will be excluded from the GPA
calculation. Credit hours earned in a repeated course(s) may be counted toward graduation only
once. Students are advised that a repeated course normally attracts additional tuition fees. (See
Course Fees for Added and Repeated Courses)
Course Drop
A course may be dropped within the first week (seven calendar days) from the commencement
of the course without any indication on the transcript. A grade of Withdrawal (W) will be recorded
on the transcript for courses dropped after the deadline. Students should submit the completed
Variation to Graduate Enrollment (Course Drop Request) form to the University.
Refund of residual fees for students electing to or required to withdraw will be determined by the
University (See Tuition Fee Refund Policies). Any amount paid for the dropped course before the
deadline will be refunded or credited in the student’s account as determined by the University.
Students are advised that dropping a course will normally delay graduation.
Student Identification Card
Upon admission to a program and payment of the required fees, a student identification card is
issued by the University. Students are expressly prohibited from using any other student ‘s
identification card for any purpose. Failure to comply with this policy will result in student
disciplinary action.
Students require a student identification card to borrow library books and may be requested to
present this card to gain access to university premises or before the commencement of
examinations.
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Academic Credit Transfer
Academic Credit Transfer from Another University
Zayed University may provide academic credit for previous graduate level courses completed at
another institution provided:
• The graduate courses have been successfully completed at a recognized tertiary institution in
the language of instruction appropriate to the Zayed University program;
• The graduate courses have not been applied to a previously awarded degree;
• The graduate courses meet the requirements of the Zayed University graduate degree or
graduate certificate; and
• A positive recommendation is received from the College Graduate Program Coordinator and
approved by the Dean, Graduate Studies Deanship.
The College or academic unit responsible for the program will evaluate applications for transfer
of graduate course credits from recognized institutions and recommend courses for transfer to
the Dean, Graduate Studies Deanship for approval. Students should submit the following
documents to the College Graduate Program Coordinator to assess their academic credit transfer
application:
• a certified copy of the academic transcript (in English), including the results for all the relevant
courses; and
• a full course outline (in the language of instruction appropriate to the Zayed University
program) for each of the relevant courses completed.
In addition, the following guidelines apply:
• Grades do not transfer from other institutions; only credit hours.
• Normally, only courses in which the student received grades of "B" (GPA 3.0) or higher will be
considered for transfer.
• Normally, a maximum of 25% of the total number of required program courses may be
transferred to a student’s program.
• Graduate level courses to be transferred must have been completed no more than (3) three
years prior to the student's acceptance into a graduate program and may not have been used
previously in any graduate program to fulfill the requirements for any other graduate degree
or graduate certificate program.
• An Application for Graduate Course Credit Transfer Request form signed by the College
Graduate Program Coordinator must be submitted to Graduate Studies Deanship at the time
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of admission to the program or before the commencement of the second course of the
program.
• Students successfully transferring courses from another institution to a Zayed University
graduate program are subject the standard program tuition fee.
• Students should consult the relevant College Graduate Program Coordinator or the class
schedules on the website:
http://www.zu.ac.ae/main/en/graduate_programs/program_schedule.aspx
for the recommended order in which to take courses as well as course delivery dates.
• Transfer credit is designated on the academic transcript with the designation “TC”.
Students seeking academic credit for previous Graduate Studies Deanship are advised to contact
the Graduate Registrar for further information and advice on whether they qualify for academic
credit towards a Zayed University graduate program.
Challenging a Zayed University Graduate Course for Credit
Students admitted to a Zayed University graduate program may have the opportunity to
demonstrate that they have acquired a command of the general course matter, knowledge,
intellectual and/or skills that would normally be found in a specific university graduate level
course.
The following guidelines apply for challenging a Zayed University graduate course for credit:
• Students may challenge any Zayed University graduate course that the college has deemed
appropriate for challenge.
• Not all courses consist of materials in which comprehension can be evaluated by means of
examination.
• The option of whether to grant the request rests with the college and may be further limited
by policies set by the college or academic unit in which the course is offered.
• Credits earned by challenging Zayed University graduate courses apply to degree
requirements as though the courses had been completed in the normal manner, except that
since a grade of “CR” is awarded, such courses are not included in the Zayed University grade
point average.
• A student may challenge no more than 25% of the courses in a program.
• Students may challenge the same Zayed University graduate course only once.
• The result of a course challenge may not be appealed.
To challenge a graduate course, a student must enroll in the course and request a challenge
examination from the College Graduate Program Coordinator. A Challenge Examination Request
form approved by the course instructor and College Graduate Program Coordinator must be filed
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with Graduate Studies Deanship. Once approved by the Dean, Graduate Studies Deanship, the
student may not withdraw from a challenge and the examination must be administrated within
seven (7) days from commencement of the course in question.
Information on challenging graduate courses at Zayed University is available from the course
instructor and College Graduate Program Coordinator who will describe the various tests that may
be accepted for credit at the University, the types of tests available, when and where they are
given, procedures for having test scores submitted for consideration for credit, the amount of
credit that may be earned, and how to obtain additional information on each test.
The course instructor will provide a course syllabus for the challenged course. In addition,
students registering for challenge for credit will have access to Zayed University learning resource
materials, limited to textbooks and readings at full cost. However, challenge students will receive
no formal tutor or course instructor support.
Prior to recommending a course available for challenge, the course instructor is responsible for
determining the appropriate method of evaluation. In undertaking the challenge, students will be
judged against the explicit course matter, knowledge, intellectual and/or other skill objectives
which have been established. Challenge graduate course examinations may be comprised of any
one or combination of the following:
• a completion of assignments, projects, reports, etc.
• a written examination;
• an oral or practical assessment; and/or
• any other means considered appropriate by the course instructor and approved by the
College Graduate Program Coordinator.
If the student’s performance on the challenge examination is at the grade level of “C- or higher”,
a grade of “CR” is submitted at the end of the delivery of the course in question by the course
instructor for the course. Students who obtain a grade less that “C-“will be assigned a Failing (F)
grade and must either drop the course by submitting the Variation to Enrollment (Course Drop
Request) form to Graduate Studies Deanship or repeat the course on a regular basis when the
course is offered next. Unsuccessful attempts to earn credit by challenge examination do not
become part of the student’s official record.
If a student elects to complete the course when it is offered next, the student must submit the
completed Graduate Course Add and Repeat Request form to Graduate Studies Deanship.
Students must pay a per course fee to repeat the course prior to course commencement. (See
Payment of Tuition Fees and Course Fees for Added and Repeated Courses)
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A course challenge fee must be paid prior to the examination. (See Course Fees for Challenging a
Course) If a student has been successful in the challenge examination, the course challenge fee
will be credited towards the program cost.
Attendance
Graduate Degree Program Schedules
The class schedules can also be viewed on the website
http://www.zu.ac.ae/main/en/graduate_programs/program_schedule.aspx.
Class Schedules
Class schedules are posted in the instructor course syllabus prior to the commencement of
graduate programs. While Zayed University makes every attempt to limit changes, class schedules
may vary from time to time; students are responsible to be aware of the current class schedule
Students should not make conflicting commitments until the class schedules for the graduate
program are final. Schedule changes to accommodate absences such as family holidays and work
trips, etc. are not normally possible.
Attendance Requirements
Class attendance is limited to students who are officially registered in the course. Zayed University expects students to meet attendance requirements in all courses to qualify for credit. It is the responsibility of the course instructor to define a course policy, compliant with the University Attendance Policy ACA-ADM-06, for attendance in the course syllabus prior to the commencement of the course. This would necessarily include the course instructor’s policy on excused absences and make-up assignments. The course instructor is responsible to record classroom attendance. Attending group meetings and/or participating in the assigned study teams are important components of the experiential learning process and are required in some graduate degree programs. To minimize disruption, students are requested not to enter or leave the classroom when class is
in session.
Absence from Class
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Students enrolled in a course are expected to attend each scheduled class meeting, to arrive on
time, to remain for the entire period, and to participate actively in all assigned learning activities.
Course requirements such as examinations, oral presentations, participation in discussion, or the
like will not be waived because of absence from class. Whatever the reason for absences, students
are always responsible for the material covered in the lectures they have missed.
Failure to comply with University attendance policy will normally result in withdrawal for
excessive absence. Course instructors may define penalties for an absence such as arriving late to
class or leaving class early in the course syllabus. Students who have valid reasons for not
attending class are advised to consult with the course instructor. In such instances a make-up
workshop or class will not normally be available, and the student remains responsible for the
entire course syllabus. The Graduate Registrar will notify students who have been withdrawn from
courses in writing within five (5) working days after notification of excessive absence is received.
Re-registration in the next offering of the course is not automatic and may be evaluated in
competition with those of other current applicants. Students may be required to pay a per course
fee to repeat a course, as determined by the University, prior to course commencement. (See
Course Fees for Added and Repeated Courses)
Program/Course Cancellations
Zayed University reserves the right to alter, add, defer or cancel a graduate program cohort or
course offerings without further general notice. However, in such cases the University will make
every effort to inform faculty and students as early as possible.
Leave of Absence
Zayed University recognizes that circumstances, such as medical, family or work responsibilities,
may arise where continuous registration may not be possible. In such circumstances, a student
may request a leave of absence, normally for up to one year or two semesters, either consecutive
or discrete.
Students on an approved leave of absence retain their admitted student status; however, they do
not pay tuition fees, are not registered and therefore do not have the rights and privileges of
registered students.
A student who is required to be absent from the University for an extended period for medical or
other reasons must complete and forward the Application for Leave of Absence Request form to
the Graduate Registrar.
Leave of Absence Guidelines
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• Students who wish to take a leave of absence without any indication on their transcripts
are encouraged to apply for the leave by filing the proper petition with the Graduate
Registrar within the first week (seven calendar days) from the commencement of the
course during which they plan to take the leave.
• The usual limit for a leave of absence is up to two (2) semesters. A leave of absence, if
approved, will take into consideration the following conditions:
o Students must be currently enrolled in a graduate program.
o An extension of leave, for a maximum of two (2) semesters, is approved only
in exceptional circumstances. Extension requests must be made before the
expiration of the original leave of absence. Leave of absences for graduate
students may not exceed a cumulative total of four (4) semesters.
o Students are strongly encouraged to meet with the Graduate Registrar to
discuss their academic and financial standings before going on leave.
o Students who do not return at the end of the leave will be suspended from
the program and must submit a petition for subsequent re-instatement to
the program. Re-instatement in not automatic and reapplication may be
evaluated in competition with those of other current applicants.
o The student’s remaining tuition fee obligation will be determined at the time
of readmission.
o A student who receives a medical withdrawal may be required to
receive medical clearance before being readmitted to the University.
o An approved leave of absence does not extend the amount of time allowed
for degree completion or the makeup of incomplete grades.
o Requests to complete the graduate program course(s) at another institution
while on leave must be approved by the Dean, Graduate Studies Deanship.
o Students who completed the graduate program course(s) at another
institution while on academic probation or suspension and/or under a
requirement to withdraw from Zayed University will not receive transfer
credit(s) for the graduate course(s).
Returning from Leave of Absence
Students returning within the time period indicated on an approved leave of absence form must
submit the Return to Graduate Studies Request form one (1) month prior to the start of the course
they for which they wish to register. Re-instatement is not automatic; a student on leave must
have left the University in good academic standing (GPA 3.0 or higher) and re-application may be
evaluated in competition with other current applicants.
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University Withdrawal
Voluntary University Withdrawal (Initiated by the Student)
Graduate students voluntarily withdrawing from the University for any reason must submit a
completed Request for Program Withdrawal from Zayed University form to the Graduate
Registrar indicating the reasons for withdrawal. The College must endorse the request and attest
to the student's current academic standing. Submitting this form will assist Graduate Studies
Deanship in closing academic and financial accounts and determining tuition refunds, if
appropriate.
Administrative University Withdrawal (Initiated by the University)
Students may be administratively withdrawn from the University, after due notice, for failure to
comply with financial obligations, disciplinary, or academic reasons, or in response to
extraordinary personal circumstances.
No Show
Students who are admitted to a graduate program but do not register will be withdrawn from the
University on the start date of the first course of the graduate program. The University will notify
such students by email.
Reinstatement
An application for re-instatement must be filed within two years of the student’s last course
registration at Zayed University. Students who are withdrawn and are applying for
commencement may be re-entered pending the approval of the Dean, Graduate Studies
Deanship. Re-instatement is not automatic; the former student must have left the University in
good academic standing (GPA 3.0 or higher) and re-application may be evaluated in competition
with those of other current applicants. (See Academic Appeals for Graduate Programs for the re-
instatement procedures)
CURRICULUM AND GRADUATION
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Curricular Requirements
The minimum curricular requirements for a graduate program are specified in the Zayed
University Catalog. Academic standards and requirements of graduate courses are given by the
course syllabus posted on the BlackBoard course site by the course instructor prior to the
commencement of each course.
Students are expected to be familiar with the curricular requirements of their graduate programs.
They are encouraged to seek guidance from the course instructor to ensure that all course
prerequisites and requirements are being met. Electives are offered for some graduate programs
and students should plan-ahead to include those in their schedules. Students should also meet
with the appropriate College Graduate Program Coordinator before they finalize their selection
of concentration areas.
Course Numbering System
All course work applied toward the graduate degree program must be earned in courses designed
for graduate students (numbered 500 and above).
Graduate Course Audit
A registered student in good academic standing may petition to audit any graduate class offered
by Zayed University; however, such a class cannot be used to complete any graduate degree or
graduate certificate requirement. Requests for course audit require recommendation of the
College and the Dean, Graduate Studies Deanship and will be considered only if there is a vacant
seat in the course after the registration deadline and if the course instructor agrees. Students
attending with audit status will normally not receive course instructor feedback, graded
assignments or exams. The deadline for registering as an auditor is one week before the
commencement of a course. An audited course will be indicated in a transcript by an Audit (AU)
grade. No credits for audited courses will be awarded.
Students auditing a course must pay a per course tuition fee as determined by Graduate Studies
Deanship prior to course registration. (See Course Fees for Auditing a Graduate Course)
Orientation Seminar
At the beginning of the graduate program, students attend an intensive orientation seminar. The
orientation offers several workshops to introduce students to the University and its resources,
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the program and communication and virtual classroom software such as Blackboard Learn and
Collaborate, MS Outlook, Extranet, and Bannerweb. Attendance of the orientation seminar is
compulsory.
Course Delivery Format
The format for delivering graduate programs is designed to minimize time away from work and
family while maximizing interaction with fellow students and faculty. The official course
schedules for each program cohort can be viewed at:
http://www.zu.ac.ae/main/en/graduate_programs/program_schedule.aspx.
Some of the graduate programs are delivered face-to-face on campus. Other graduate programs
utilize a blended learning format comprised of a mix of face-to-face in-classroom learning, which
may be offered on either Zayed University campus or a combination of both locations, and
distance learning instruction that offers the flexibility needed to accommodate experienced
working graduates.
Microsoft Office Outlook is necessary to support student and faculty interaction to exchange e-
mail, transfer files, and submit papers, and access course materials in the form of PowerPoint
slides during courses. If students are unsure what their Microsoft Office Outlook login and
password are, they should refer to the document on Zayed University Resources or contact the
University Help Desk.
BlackBoard
Student accounts are automatically created and activated upon issuing admissions letters to
students. BlackBoard customized courseware, with e-mail and course management features, is
used to deliver the off-site computer-based portion of the curriculum, requiring reliable access to
the internet. BlackBoard is a password-protected course management website. All course
material, presentations (except video conference presentations) and assignments will be
completed online through BlackBoard. See the document on Zayed University Resources for
instructions on how to use Blackboard or contact the Servicedesk. Any technical problems with
BlackBoard may also be directed to the Servicedesk on the website: http://sanad.zu.ac.ae
Computer Requirements
Students must provide their own laptop computer capable of running MS Windows 7.
Applicants must be able to use email, the Internet, and Microsoft Word, or be willing to develop
technical expertise prior to the beginning of the program.
Course Textbooks
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Students will normally be informed by email one (1) week before the commencement of the
course of the date to collect the pre-ordered course textbooks from Colleges.
Assessment
The course syllabus is available on the Blackboard course site and will be distributed before the
commencement of the first class. The course syllabus will indicate the assessment methods for
each course. Assessment of each course is determined by the course instructor and is normally
based on a combination of tests and examinations, class participation, individual or group
projects, research projects, internships and out of class assignments. The course syllabus outlines
grading policy for group projects.
International Field Experience
Some programs may offer an optional international field experience designed as an enrichment.
Zayed University is aware that not all graduate students are able to attend field trips outside the
United Arab Emirates for a variety of reasons. These students are requested to inform the course
instructor and College Graduate Program Coordinator accordingly and to request alternate
arrangements.
Out of Class Assignments
Assigned work should be submitted to the course instructor as per the deadline stated in the
course syllabus. Assignments not received by the course instructor as per the deadline may result
in academic penalty as defined in the course syllabus.
Tests and Examinations
All Zayed University courses require a final exam or summative assessment during the exam
period except labs, internships and practica. Tests and examinations are defined in the course
syllabus and scheduled as per to the course meeting time, normally in the regular assigned
classroom. Students are required to take examinations as scheduled. Students must have
completed all the required course work to be eligible to sit for the final examination. Any
questions about tests and examinations should be directed to the course instructor.
The following guidelines apply to final examinations, which are normally monitored by
invigilators. (For other tests, the course instructor sets the requirements.)
• No student may be excluded, except for disciplinary reasons, from a scheduled final
examination in any course for which he or she is registered and from which he or she has
not been officially withdrawn.
• Formal withdrawal from any course before the end of the course automatically cancels
the student's right to an examination in that course.
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• A student absent from a final examination without a satisfactory explanation will receive
a Failing (F) grade for the examination.
• A student (upon having completed his or her examination or having received the final
course grade) who claims to have been ill while writing the test or examination will not
be allowed a makeup test or examination.
• A student who is ill and feels that he or she will not be able to complete the test or
examination should not begin the test or examination and should immediately report
such illness to the invigilator.
• A student who becomes ill during the test or examination should immediately report such
illness to the invigilator.
• A student who becomes ill during a test or examination and is unable to complete it must
request a make-up test or examination. The student must indicate to the invigilator that
he or she is handing in an incomplete test or exam due to illness.
• Students who arrive late for a test of examination may take the examination as scheduled
but will not receive any additional time to complete the exam.
• The student is expected to arrive at least ten minutes before the test or examination is
scheduled to begin. No student will be allowed to enter the examination room thirty
minutes after the commencement of a text or an exam, resulting in failure in the course,
suspension, or dismissal. The student may petition for an exception to the punctuality
guideline because of illness, disability, or an emergency. (See Grade Appeals for the
appeal procedure)
• The student may be requested to present a student identification card issued by the
University to be admitted to the examination room.
• The student must adhere to the rules and regulations set for all tests and examinations.
Violation of these rules may result in discipline, including cancellation of the examination
(resulting in failure in the course), suspension, or dismissal.
• A final exam may not be re-taken for any reason.
• Also, see the Code of Academic Conduct for desired and prohibited behavior during tests
and examinations.
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Review of Final Examination Grade
A student may request a grade review of a final examination from the course instructor within
five (5) working days of notification of the grade and upon presentation of substantial and
convincing evidence to warrant a review. (See Grade Appeals for procedure for requesting a grade
review)
Request for a Makeup Test or Examination
The purpose of any makeup text or examination is to allow students, with legitimate reason for
missing a scheduled exam, to fulfill the requirements of a course, and hence avoid being penalized
for factors beyond their control. Legitimate reasons at Zayed University include:
• Serious illness on or immediately before the exam date (may include the illness of a family
member);
• Bereavement, i.e. death of someone in a close relationship with the student;
• Involuntarily assumed obligations (i.e. unexpected international business travel), and
• Other emergency issues, such as a car accident, etc.
The following are examples that are normally not considered compelling reasons to grant a make-
up test or examination:
• Lack of preparation;
• Negligence;
• Domestic responsibilities;
• Employment responsibilities;
• Conflicts with other tests or examinations;
• Lateness due to personal reasons
• arrival more than 30 minutes after the test or examination has begun;
• Failed course grade;
• Misinformation; or
• Planned personal events.
If a legitimate reason is determined to exist by the course instructor, a student is entitled to write
a makeup test or examination comparable to the test or examination written by the rest of the
class.
Provision for a makeup test or examination is the decision of the course instructor in consultation
with the College Graduate Program Coordinator. The following guidelines apply:
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• Students are required to contact the course instructor by telephone or email (copied to
the College Graduate Program Coordinator) beforehand, requesting a make-up
examination.
• Failure to contact the course instructor beforehand with a valid rationale and proof
thereof will result in a Failing (F) grade for the makeup test or examination.
• Makeup test or examination appeals are considered only for students who provide
documentation of a compelling reason for missing the test or examination (i.e. note from
treating physician, verification of pre-scheduled events, etc.) have good records of
attendance and participation, and are in good academic and financial standing.
• Submission of a makeup test or examination request does not guarantee that the makeup
opportunity will be granted.
• Since the final makeup examination falls after the last day of final exams a student taking
the final makeup examination may receive an Incomplete (I) for the graduate course. The
final grade will be recorded after a student has completed the final makeup examination.
• A student may write a graduate course makeup test or examination only once.
• There are no makeup tests or examinations for a missed makeup test or examination; if a
student does not take the official makeup test or examination as scheduled, he or she will
receive a Failing (F) grade.
• The format of a makeup test or examination will be determined by the course instructor,
normally includes content and may be of a style that differs from the original examination.
• Makeup tests and examinations cover the same material and are of comparable rigor but
may differ in method.
Makeup Course (Course Offered Out of Sequence)
A student who has missed a course in the scheduled program sequence or is repeating a course
to improve his/her course grade must normally register for the next regular offering. In such
instances course registration is subject to approval of the College Graduate Program
Coordinator and availability of space.
Courses Taken in Another Graduate Degree Program Offered by Zayed University
35
Students must first seek approval from the College Graduate Program Coordinator and Dean,
Graduate Studies Deanship to register for any course offered as part of another Zayed University
graduate program which they wish to transfer to their graduate degree.
Students should verify that the graduate course is available and whether there are any
prerequisites. Students in good academic standing who received prior approval from the College
Graduate Program Coordinator and Dean, Graduate Studies Deanship may apply to have their
academic transcript evaluated for receiving transfer of academic course credits from another
graduate program offered by Zayed University. (See Academic Transfer from Another University)
Grading Policies
Grade Point Average (GPA)
The student’s grade point average is the measure used by the University to calculate a student’s
academic standing and eligibility for graduate scholarships and graduation.
The Grade Point Average (GPA) is a numerical average of the value of a student’s final grades in
credited courses required for the degree on a 4.00 quality point (QP) scale, weighted to reflect
the credit hours assigned to each course and reported to two (2) decimal places.
Grades for audit courses and transfer credits are excluded from the GPA calculation. Only the
higher grade for repeated courses is included in the GPA calculation.
Semester GPA
The Semester GPA is determined for the total number of credit hours attempted during an
identified regular academic semester.
Minimum Cumulative Grade Point Average (CGPA)
The CGPA is determined for all, non-excluded, eligible credit hours attempted inclusive of the
current academic semester.
Calculating the Cumulative Grade Point Average (CGPA)
• The Grade Point Average is a numerical average of the value of the student’s final grades
for the specific semester or cumulatively on a 4.00 quality point (QP) scale, weighted to
reflect the credit hours assigned to each course and reported to two (2) decimal places.
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• Grades in courses that do not carry University degree credit are not included in the Grade
Point Average calculation.
• The Semester Grade Point Average is the sum of quality points (credit hours x quality
points for the letter grade assigned) for each course taken during the academic semester
divided by the total number of credit hours attempted during the same academic
semester.
• The Cumulative Grade Point Average is the sum of quality points (credit hours x quality
points for the letter grade assigned) for all courses taken at the University inclusive of the
current academic semester, divided by the total number of credit hours attempted for all
degree-credit courses taken at the University inclusive of the current academic semester.
• Both Semester and Cumulative Grade Point Averages may be affected by the exclusion of
certain grades as provided under University policy. Grades excluded from Grade Point
Average calculations are designated as such in the student’s academic record and on all
transcripts.
Grading in Graduate Programs
Course grades are assigned solely by the course instructor and are based on assessments including
examinations, quizzes, class participation, projects, presentations and homework assignments.
Policy ACA-ADM-27 ensures that graduate program grading is conducted in a manner that is
consistent with the academic principles, standards and expectations of the University.
Letter Grades and Quality Points
At the end of each graduate program course, the instructor shall award students letter grades,
each bearing quality points. The quality points earned in each course produce a Grade Point
Average (GPA).
Definition of Letter Grade Categories
1. “A”
This is the highest academic grade possible. This grade is not automatically given to a student who
ranks highest in the course but is reserved for accomplishment that is truly distinctive and
demonstrably outstanding. It represents a superior graduate-level mastery of course material and
is a grade that demands a very high degree of understanding as well as originality or creativity
appropriate to the nature of the course. The grade usually indicates that the student works
independently with unusual effectiveness and often takes the initiative in seeking new knowledge
outside the requirements of the course.
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2. “B” This is a grade that denotes achievement to graduate-level standards. Acceptable mastery of
course materials is evident, and student performance demonstrates a degree of originality,
creativity, or both. The grade usually indicates that the student works well independently and
often demonstrates initiative. The student must have a minimum Cumulative Grade Point Average
(CGPA) of 3.00 (B) to earn a graduate degree from Zayed University.
3. “C” This grade indicates a minimum graduate-level competency in the course’s basic learning
outcomes.
4. “F”
This grade indicates an unacceptable performance in a course (failure).
Quality Points
Each letter grade has corresponding numerical quality points assigned to calculate the overall
Grade Point Average (GPA) of the student:
Percentage Grade Grade Points
93-100% A 4.000
90-92% A- 3.700
87-89% B+ 3.300
83-86% B 3.000
80-82% B- 2.700
77-79% C+ 2.300
73-76% C 2.000
70-72% C- 1.700
69% or less F 0
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Special (Grades Not Computed in the Grade Point Average)
Incomplete Grade/Course I Temporary grade, course requirements not completed
Continuing Course CC
Used to indicate continuation in a multi-semester
course
Pass PA Satisfactory achievement
Not Pass NP Unsatisfactory achievement (fail)
Withdrawal W Course withdrawal
Transfer Credit TC Credit granted for course taken at another institution
Audit AU Course taken without credit
Credit CR Credit for challenging a Zayed University graduate
course
Grading and Academic Progress for Graduate Students
As per policy ACA-ADM-17, except as modified by policy, Zayed University graduate students are
subject to University grading policies and academic progress policies provided in ACA-ADM-11
Grading and ACA-ADM-12 Academic Progress.
Graduate students must maintain a minimum grade-point average of 3.0 in course work taken in
fulfillment of the requirements of a graduate degree. Students dropping below the minimum
grade-point average for two consecutive semesters are eligible for academic dismissal from the
program for failure to make satisfactory academic progress.
Only courses graded A, B, and C (with or without plus or minus signs) are accepted in satisfaction
of graduate degree requirements. Courses graded below C- are counted in a student’s cumulative
grade-point average calculation, but do not yield credit towards a graduate degree.
Academic Probation
A student who receives two C grades (with or without plus or minus signs) will be placed on
academic probation if the student’s cumulative grade-point average is below 3.0. The student will
be removed from academic probation when his or her cumulative grade-point average increases
to 3.0 or above. Students receiving a third C grade (with or without a plus or minus sign), while
their cumulative grade-point average is below 3.0, are eligible for academic dismissal from the
program for failure to make satisfactory academic progress.
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Academic probation status, occurring while a student is enrolled in a graduate program, will be
removed from the student’s official University transcript when the student successfully completes
all requirements for the graduate degree.
Academic Dismissal
Students receiving a grade of F in any course are eligible for academic dismissal from the program
for failure to make satisfactory academic progress.
Academic Distinctions
As per policy ACA-ADM-15B, graduating students with a Cumulative Grade Point Average (CGPA)
of 3.60 or above will be awarded Honors at graduation as follows:
Graduating CGPA of 3.90 - 4.00 (Highest Distinction)
Graduating CGPA of 3.70 - 3.89 (High Distinction)
Graduating CGPA of 3.60 - 3.69 (Distinction)
Once final grades for all required graduate program courses have been officially recorded, the
Graduate Registrar produces a list of students eligible to be awarded Distinction, High Distinction,
and Highest Distinction. This list will be forwarded to the Graduate Council for approval.
Graduation Honors will be announced at the graduation ceremony and will be recorded on the
students’ academic transcripts and diplomas.
Incomplete Standing
It is the student’s responsibility to complete all academic requirements by the end of the
scheduled course. Students with outstanding academic requirements at the close of the course
may, at the discretion of the course instructor, receive an Incomplete (I). The notation “I”
(Incomplete) indicates that a final grade for the course is being withheld by the course instructor
until the student completes all course requirements or examinations.
Students have one (1) semester from the end of from a course in which to complete an incomplete
grade. If a student does not remove an incomplete grade by the deadline, the grade lapses to
Withdrawn (W). The period in which to complete an incomplete grade may be extended for a
maximum of four (4) months on recommendation by the College Graduate Program Coordinator
and approval of the Dean, Graduate Studies Deanship.
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Students must submit a written request (via email) accompanied by official supporting documents
to the course instructor and College Graduate Program Coordinator before the exam date,
requesting for an incomplete grade (I). The course instructor should confirm approval of student’s
request. The College Graduate Program Coordinator should initiate the incomplete request
through the Academic Electronic form. The course instructor should send the final grade within
the timeline to the College Graduate Program Coordinator who should initiate the grade change
request through the Academic Electronic form.
Submission of Course Grades by Course Instructors
The course instructor is responsible to enter a student’s final course grade in Banner within two
(2) days from the course end date.
Reporting of Grades
Upon completion of a course, students may normally view their official grades once they have
received the notification from Bannerweb that final grade has been rolled to Banner.
Graduate students’ grades are considered confidential information and may not be posted (in part
or in full) in any public space. Students who are in financial arrears will not be able to obtain official
transcripts.
Grade Changes
Reasons for changing grades include:
• Data entry error
• Instructor error
• Instructor grade change
• An incomplete grade
Students must submit a written request (via email) accompanied by official supporting documents
to the course instructor and College Graduate Program Coordinator before the exam date,
requesting for an incomplete grade (I). The course instructor should confirm approval of the
student’s request. The College Graduate Program Coordinator should initiate the incomplete
request through the Academic Electronic form. The course instructor should send the final grade
to the College Graduate Program Coordinator who should initiate the grade change request
through the Academic Electronic form.
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Academic Appeals for Graduate Programs
As per policy ACA-ADM-28, students have the right to appeal a final course grade or a decision to
dismiss.
A. Appeal of a Final Graduate Course Grade
Course grades are solely determined by the level of student academic performance as evidenced
by academic assessment(s) graded by the course instructor. Academic performance assessment
is a professional responsibility of the course instructor and is not subject to influence from any
other source. A graduate student who believes that he or she has not been assessed accurately
or equitably may formally appeal a graduate course grade after the grades are officially posted.
B. Appeal of a Program Dismissal
A graduate student who believes that he or she has reason may formally appeal an Graduate
Studies Deanship decision to dismiss from the program. Students who have been dismissed from
their program cannot register in further courses during the appeal process.
C. Academic Appeals Process
1. College Level Appeal (Course Grade Appeals Only)
a. A student may file a written appeal to the College Graduate Program Coordinator within
seven calendar days of official notification of the course grade. The appeals document
must contain a summary of the evidence and arguments that the student believes
supports his or her position in the appeal. The burden of proof falls upon the student.
b. It is the responsibility of the College Graduate Program Coordinator to determine whether
the evidence cited by the student warrants further investigation. The determination by
the College Graduate Program Coordinator shall be made only after providing the course
instructor with the opportunity to respond to the appeal in writing. If the determination
is made that the evidence cited warrants further consideration, it is the responsibility of
the College Graduate Program Coordinator to investigate the appeal.
c. If, in the judgment of the College Graduate Program Coordinator, the evidence cited by
the student is sufficient, the appeal may be upheld. In this instance the College Graduate
Program Coordinator communicates the appeal outcome to the student in writing, and
files an appeal report and a grade change form to the Graduate Registrar, copied to the
course instructor, within seven calendar days of receiving the student’s written appeal.
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d. If, in the judgment of the College Graduate Program Coordinator, the evidence cited by
the student is insufficient, the appeal may be denied. The appeal outcome is then
communicated in writing to the student and the course instructor within seven calendar
days of receiving the student’s written appeal.
2. Appeal to Graduate Student Case Committee (Program Dismissal or Course Grade Appeals)
a. In the case of a program dismissal or if a satisfactory resolution cannot be reached for a
course grade appeal at the college level, the student may lodge an appeal in writing to
the Chair of the Graduate Student Case Committee within 14 calendar days of the
decision. The appeals document must contain a summary of the evidence and arguments
that the student believes supports his or her position in the appeal. The burden of the
proof falls upon the student.
b. The Chair of the Graduate Student Case Committee will review the written student appeal
and relevant supporting documents and may opt to investigate further. If the Chair
determines that the evidence cited warrants further consideration, the appeal is
submitted to the Graduate Student Case Committee for consideration.
c. If, in the judgment of the Graduate Student Case Committee, the appeal is successful, a
decision on re-instatement or the final course grade to be awarded will be made. The
Chair will communicate his/her decision in writing to the student, copied to the course
instructor and the College Graduate Program Coordinator, within 14 calendar days of
receiving the student’s written appeal, and will file a recommendation to re-instate or
approve the faculty originated grade change form with the Graduate Registrar.
d. If, in the judgment of the Graduate Student Case Committee the appeal is denied, the
dismissal or original course grade will remain, and the decision will be communicated in
writing to the student, the instructor, the College Graduate Program Coordinator and the
Graduate Registrar within 14 calendar days of receiving the student’s written appeal.
e. Decisions of the Graduate Student Case Committee are final and cannot be appealed.
Course Repeat
Please refer to the general guidelines for course repeat. (See Registration and Course Fees for
Added and Repeated Courses)
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Academic Credit Transfer
Please refer to the general guidelines for academic credit transfer. (See Registration)
Official Academic Transcripts
All requests for academic transcripts must be made online by the student (or former student) by
completing and submitting the e-Services Request form on the website:
http://eservices.zu.ac.ae/main/Services/Servicecard/Postgraduate/Master-Students---Academic-
Official-Transcript (See Fees for Issuing a Certified Academic Transcript)
Transcripts and other official documents will not be issued to students with a financial hold (See
Student Records and Files). Sponsor requests for academic transcripts must be made online by
completing and submitting the e-Services Request form on the website:
http://eservices.zu.ac.ae/main/Services/Servicecard/Postgraduate/Master-Programs---Sponsor-
Access-System
Extension of Time beyond Five Years
Students who cannot complete a program on time because of illness or other extenuating
circumstances may be granted additional time to complete their graduate degree or graduate
certificate program by the Dean, Graduate Studies Deanship, provided the College makes such a
recommendation and provides satisfactory proof that reasonable progress is being made. A
student must submit the Application for Extension of Time beyond Five Years form to Graduate
Studies Deanship before the end of the initial five (5) year time limitation. Graduate Studies
Deanship will notify students of the results of their requests by email within ten (10) working days
from the date of submission. Students will be suspended from the program if they have not
received approval for an extension of time beyond five years.
Graduation
Degree Audit
To complete a graduate degree, students must successfully complete a degree or program audit,
which verifies that:
• All required courses in the approved program curriculum were completed;
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• A cumulative grade point average (CGPA) of 3.0 has been achieved;
• All required fees and charges (including library fees and charges) have been paid; and,
• There is no pending charge or appeal of a violation of the Academic or Student Code of
Conduct or other University rule, regulation, or policy.
Students must complete their graduation clearance online. The Master Students - Graduation
Clearance form should be initiated online by the Graduate Program Coordinator and must be
completed by the following approvers:
• Student
• Library and Learning Commons
• Finance Department
• Campus Physical Development and Services Department
• Graduate Registrar
Conferral of Degrees
Graduate degrees are conferred by the authority of the University Council through a Presidential
decree upon the recommendation of the Graduate Council.
The Graduate Registrar is responsible for the printing and distribution of transcripts attestations
and diplomas after the graduation ceremony. Graduate degrees are awarded once a year usually
during the last six months of the year, after University Council approval.
Walkthrough of Graduation
Students approved by the University Council for graduation, may be requested by Graduate
Studies Deanship to participate in a graduation ceremony rehearsal prior to actual degree
conferral. Students who do not wish to do so should inform Graduate Studies Deanship.
Graduate Studies Deanship will inform students by email of the address for the collection of their
academic dress for graduation.
FINANCIAL POLICIES AND PROCEDURES
Graduate students must pay a program tuition fee to enroll in graduate programming at Zayed
University. Program cost includes the introductory workshops, course fees, textbooks, course
45
notes, access to library facilities and computing services as well as graduation. However, students
must provide their own laptop computer.
Payment of Tuition Fees
As per policy ACA-GRA-03, Zayed University will assess a tuition fee on a Credit Hour (CH) basis
for each graduate program offered. The number of CH used to charge tuition per course is
equivalent to the number of CH of the course unless it is indicated otherwise.
The University may opt to provide specific academic services on a fee basis.
Graduate program tuition and fees must be paid according to the approved Schedule of Graduate
Tuition and Fees and Schedule of Payments.
A graduate student with outstanding financial obligations will be placed on financial hold by the
Financial Resources Department, which may lead to the student’s inability to continue studies,
cancellation of registration or dismissal from the program.
The ultimate responsibility for payment of tuition and fees rests with the student.
The University reserves the right to change any fee related to graduate programs. However, all
changes are announced and published on the University’s website with an effective date.
Tuition and fees approved by the University Council are charged to graduate students as
specified in the Schedule of Graduate Tuition and Fees.
Accepted methods of payment are:
• Cash, debit or credit card paid in person to the Zayed University Cashier’s Office.
• Cheque or banker’s draft with the exact amount of money due paid in person to the Zayed
University Cashier’s Office or through post.
• Online payments can be made via the secure online payment system by logging onto
BlackBoard at: http://learn.zu.ac.ae and clicking on “View and Pay Tuition Fees”.
• Bank to bank transfer is accepted. A student ID number is required for bank transfer
payment.
• e-Dirham.
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Mailing Address of Zayed University
Graduate Studies Deanship
P.O. Box 144534
Abu Dhabi, U.A.E.
Location of Zayed University’s Cashier’s Offices
Abu Dhabi Campus
Male Section, Gate 5
Zayed University - Khalifa City West Campus
Abu Dhabi, U.A.E.
Dubai Campus
Main Administration Building, Ground Floor
Zayed University - Academic City Campus
Dubai, U.A.E.
All payments must be accompanied by a copy of the relevant letter of admission and invoice. The
University reserves the right to refuse or reject any financial transaction where the payment origin
cannot be identified or confirmed.
The University does not accept payments for an amount less than the applicable fee. An official
receipt will be issued by the University and given to the payee as and when the payment has been
made. In case of a post-dated cheque, receipt will be sent to the payee as soon as the bank has
notified the University that the payment has been duly processed. The onus is upon students to
keep and produce evidence, when required, of all payments made since the start of their graduate
program.
Payment Schedule
A non-refundable application fee of AED 420 (including VAT) must accompany the application for
graduate program admission.
The tuition fee payment guidelines are as follow:
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Payment
Option 1A: Full Fee Payment
Registration (non-refundable) 10%
Payment prior to first course. 90%
100%
Option 1B: Full Fee Payment w/PDC**
Registration (non-refundable) 10%
Min. payment prior to first course. 45%
PDC residual payment 6 weeks from 1st installment payment date 45%
100%
Option 2A: Tuition by Installments
Registration (non-refundable) 10.0%
1st Payment prior to first course 22.5%
2nd Payment prior to fourth course 22.5%
3rd Payment prior to the seventh course 22.5%
4th Payment prior to tenth course 22.5%
100.0%
Option 2B: Tuition by installments w/PDC**
Registration (non-refundable) 10.0%
Min. 1st payment prior to first course 11.25%
PDC residual payment 6 weeks from 1st installment payment date 11.25%
Min. 2nd payment prior to fourth course 11.25%
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PDC residual payment 6 weeks from 2nd installment payment date 11.25%
Min. 3rd payment prior to the seventh course 11.25%
PDC residual payment 6 weeks from 3rd instalment payment date 11.25%
Min. 4th payment prior to tenth course 11.25%
PDC residual payment 6 weeks from 4th installment payment date 11.25%
100.0%
**Post Dated Cheque processes are subject to U.A.E. law.
If the student's tuition fee is to be paid by his/her employer or a sponsor, fifty percent (50%) of
the total tuition fees is due at the beginning of the first (1st) course, with the remaining fifty
percent (50%) due at the beginning of the seventh (7th) course.
Sponsored students should note that it is their responsibility to ensure that their sponsoring
organizations pay tuition fees promptly in accordance with the schedule.
Fees
Course Fees for Conditional Enrollment
The initial first (3) courses will be charged at the rate of AED 10,000 per course and full payment
for the course must be made prior to registration of the course. On transfer to the program, all
academic credits and tuition will be transferred to the program and a student will be responsible
for the remaining amount.
Course Fees for Provisional Enrollment
The initial three (3) courses will be charged at the rate of AED 10,000 per course and full per-
course payment must be made prior to registration of the course. On transfer to the program, all
academic credits and tuition will be transferred to the program and a student will be responsible
for the remaining amount.
Course Fees for Added and Repeated Courses
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Graduate students will be charged a tuition fee of an AED 10,000 per course when they add a
Zayed University graded course to their program of study, or if they repeat a course. The course
fee must be paid before the commencement of the course.
Course Fees for Non-Degree Admission
Students admitted as non-degree status must pay a per course tuition fee of AED 10,000, as
determined by Graduate Studies Deanship, prior to course registration.
Course Fees for a Course Offered out of Sequence (Make-Up Course)
Graduate students who withdraw after the course drop deadline date (seven calendar days from
the commencement of the course) will be charged a tuition fee of AED 10,000 per course when
they enroll in a course offered out of sequence. The tuition fee must be paid in full prior to the
commencement of the course.
Fees for Challenging a Graduate Course
A fee of AED 2,500 must be paid in addition to the normal program cost before the challenging
course examination.
Course Fees for Auditing a Course
Students auditing a course must pay a per course tuition fee of AED 10,000 prior to course
registration.
Fees for Issuing a Certified Academic Transcript
Students must pay AED 52.50 (including VAT) for issuing a certified academic transcript.
Fees for a Lost Original Diploma
Students must pay AED 157.50 (including VAT) for the replacement of any lost original diploma.
Scholarships and other Forms of Financial Aid
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As per policy ACA-ADM-25, Zayed University provides a range of scholarships to graduate students
admitted to a Zayed University graduate program. For a list of scholarships and other forms of
financial aid offered, please refer to Appendix 1.
External Scholarships
From time to time community-minded individuals and organizations provide tuition funds in the
form of scholarships to support participants in graduate programs. Their aim is to assist in
providing the opportunity of an excellent educational program to exceptional individuals who may
not otherwise be able to access this opportunity. The expressed wishes of scholarship donors will
be considered by Zayed University when considering granting of scholarships.
To determine who will receive a scholarship, the University retains flexibility in awarding part
scholarships so that more students may benefit from the graduate program. The University may
also choose not to award any scholarship or part scholarship. Any person unable to attain
sponsorship within their own organization may apply for a scholarship. All applicants will be
notified of the receipt of their request after lodging the relevant Application for a Scholarship
Application Request form with the appropriate College or Graduate Studies Deanship. The
decision relating to granting of a scholarship will be provided to applicants when the approval of
the Vice President of Zayed University is secured.
External Sources of Financial Aid
Students are responsible to notify Graduate Studies Deanship of any financial aid received from
external sources, such as scholarships. Scholarships provided by the University may need to be
adjusted.
Tuition and Fee Adjustments
Official Withdrawal Tuition and Fee Adjustments
Students who officially withdraw during an academic year will receive a tuition adjustment based
on the policy specified in this Handbook. Scholarships and other internal financial support
awarded by Zayed University will be adjusted based on the actual charges incurred during the
year.
Medical and Non-Medical Leave Tuition and Fee Adjustments
Medical and non-medical leaves are granted when a student cannot complete the current
academic period for health or personal reasons but is confident that he or she will re-enroll within
twelve months. Tuition payments for such periods of leave will be suspended. Graduate
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scholarship and bursary recipients should contact Graduate Studies Deanship to understand the
effects on financial aid received.
Tuition Fee Refund Policies
• The registration fee and amounts paid or credited by scholarship are non-refundable
under any circumstances.
• Refund of residual tuition fees for students electing to or required to withdraw will be
determined by the number of courses attended.
o For the purpose of refunds, a course is considered attended if the student
participates in more than the equivalent of 8 (eight) hours of instruction or
if the student fails to formally withdraw. For example, a student who has
attended the first two courses and has paid the first 25% fee installment is
eligible for a refund of 1/3 of the first fee installment.
• Refunds are approved by the Dean, Graduate Studies Deanship.
Discrepancies in Invoice
Invoice discrepancies should be addressed in writing to the Department of Finance. Include name,
program name, student identification number, amount in question, date of invoice, and any other
relevant information.
Late Payment of Tuition Fees
If a student’s invoice is not paid by the posted due date, a hold will be placed by the Department
of Finance on the student’s record. This hold will prevent registration for the graduate courses
and access to the facilities of the University. The University will not provide letters or release
official documents such as academic transcripts to students with a financial hold on their records.
If the invoice is not paid within seven (7) calendar days, the student will be administratively
withdrawn from the graduate program and must request readmission.
Tuition Fees and Default Policy
Tuition rates, all fees, rules and regulations, and courses and course content are subject to
revision by the President and University Council.
Students will be subject to a fee of AED 100 for each bounced cheque.
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In cases where the student defaults on his or her tuition fees, the student shall be liable for the
outstanding tuition. Transcripts and other academic records will not be released until all financial
obligations to the University have been met.
Cohort Cancellation or Deferment
• Registration and tuition fees collected for cohorts cancelled or deferred by Zayed
University will be reimbursed for those students registered in the program.
• Zayed University will not be responsible for any additional expenses incurred because of
cohort cancellation or deferment.
Mandatory Health Insurance
All international students enrolled in a graduate program offered by Zayed University are required
to have medical insurance.
GENERAL REGULATIONS
Student Rights and Responsibilities
Student Rights
Students have the right to be taken seriously as a responsible student, to be treated with respect
and consideration by all members of the University community and to pursue studies without
unwarranted intrusion. Within the University, the student will be encouraged to think critically
and globally, to understand and appreciate diverse views, and to develop the intellectual
competencies and work habits appropriate to the student’s field of study and career aspirations.
The University will treat a student with respect and ensure that student rights are protected. The
University will maintain the confidentiality of its transactions with every student.
Student Responsibilities
The University expects students to meet the highest standards in their academic work and
personal conduct during their stay at Zayed University. Each student is required to obey the rules
and regulations of the University as laid out in the Graduate Student Handbook and Zayed
University Catalog. In particular, each student is expected to abide by the Zayed University Honor
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Code, and all rules and regulations expressed in the Code of Academic Conduct and the Code of
Student Conduct. Students are expected to familiarize themselves with these codes and their
obligations and responsibilities toward the institution, its faculty and staff, other students and
visitors to the University. Students who breach any of the requirements of the Code of Academic
or Student Conduct, as specified in the Zayed University Graduate Student Handbook 2018, are
subject to University discipline.
Sensitive Materials or Incidents
The University adheres to the United Nations Universal Declaration of Human Rights, Article 19,
which states: “Everyone has the right to freedom of opinion and expression; this right includes
freedom to hold opinions without interference and to seek, receive, and impart information and
ideas through any media and regardless of frontiers.”
In a university, students may encounter ideas or images that fall outside their personal value
system or frame of reference. The University’s goal is not to alter beliefs or values but rather to
produce globally aware, responsible graduates with the capacity for independent critical
judgment, exhibiting respectful understanding of diverse points of view and a tolerance for
perspectives that differ from their own, as Islam promotes. Sensitivity to local culture is
considered.
Library Materials
The Library collects information about many topics and information that reflects different
opinions on the same topic. Occasionally students may encounter a book, magazine or video that
seems questionable. In this instance, the student may submit a Challenged Materials form to the
Dean, Graduate Studies Deanship (See ACA ADM-09 under Policies on the Intranet). The Dean will
establish a review panel composed of an administrator, a faculty member and a U.A.E. national
from among the University staff. The panel reviews the item that has been challenged and
determines appropriate action. The student is notified of the panel’s decision by Graduate Studies
Deanship.
Ethical Clearance for Research
All proposed research should consider ethical clearance at both the application and
implementation stages. Ethical clearance for involvement of human subjects in a student’s
research should be sought prior to any research work being undertaken, including pilot studies or
focus groups.
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Most research-granting organizations will require completion of their own ethical clearance as
well as evidence of ethical approval from Zayed University. Always check the ethical clearance
requirements of the research-granting organization you are applying to, as there can be marked
variations between their requirements and those of Zayed University.
Collaborative research projects involving other universities or research institutions will often
require the ethical clearance of all participating institutions and can be quite time
consuming. Please allow plenty of time to make the appropriate applications, as approval from
one institution does not automatically give ethical clearance from the other participating
institutions.
All researchers wishing to conduct medical research in the UAE should familiarize themselves
with the appropriate local health authority. Researchers in Abu Dhabi should consult with the
Health Authority of Abu Dhabi (HADD) Human Subjects Research Policy
(https://www.zu.ac.ae/main/files/contents/research/research_integrity/HAAD_human_subjects
_policy.pdf) and Institutional Licensing Policy
https://www.zu.ac.ae/main/files/contents/research/research_integrity/HAAD_institutional_lice
ncing_policy.pdf). Researchers in Dubai should consult with the Dubai Health Authority
(https://www.dha.gov.ae/en/pages/dhahome.aspx). These policies clearly detail requirements
for the conduct of human subject research and the possible sanctions for non-compliance.
Guidelines for Research Access to Schools in Abu Dhabi: Researchers who would like access to
Abu Dhabi K-12 schools are required to submit an online application through the Abu Dhabi's
Department of Department of Education and Knowledge (ADEK) website:
https://www.adek.abudhabi.ae/ar/Pages/default.aspx
Research at Zayed University Early Childhood Learning Center (ECLC): Researchers who would
like access to the ECLC are required to apply through the ECLC Research Review Committee with
the ZU IRB forms. Please see the policies, guidelines, research priorities and forms on the ECLC's
research website: https://www.zu.ac.ae/main/en/eclc/research.aspx It is highly recommended
that researchers contact the ECLC for guidance regarding access prior to submitting their REC
application.
When Should Ethical Clearance for Use of Human or Animal Subjects in Research be Sought?
At Zayed University, clearance should be sought for all research in which it is anticipated that
human or animal subjects will be involved as subjects of the research (e.g. as subjects of surveys
or interviews, or as subjects of clinical trials) including:
• Unfunded research conducted by faculty who intend to use students, faculty or staff within
ZU as subjects for their research
• Research which is funded through research grants (e.g. ZU RIF Grants, ZU Start-Up Grants,
or from externally-funded grant organizations such as the National Research Foundation or
Emirates Foundation)
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• Research conducted by external people outside ZU community, who are seeking to use
students, faculty or staff within ZU as subjects for their research
• All clinical research
Why is Ethical Clearance sought?
The ethical principles upon which much research world-wide is conducted are shaped by 'The
Belmont Report' (https://en.wikipedia.org/wiki/Belmont_Report) which ensures:
• Respect for persons (the research consent process ensures autonomy for individuals –
'informed' consent, confidentiality of data etc.)
• Beneficence (the intention to do no harm – to maximize possible benefits and minimize
possible risks to people involved in research)
• Justice (fairness in distribution of research inclusion and exclusion)
It is in the interest of both Zayed University and all researchers that research projects are
reviewed and conducted ethically, both to protect the rights and welfare of research subjects, as
well as to enable international recognition for creditable institutional procedures. Society
entrusts investigators with the privilege of using other humans to advance knowledge, but the
research community suffers when even a few investigators ignore basic principles of ethics.
For the procedure to obtain ethical clearance for research, see the website:
http://www.zu.ac.ae/main/en/research/for_researchers/research_integrity/ethical_clearance.a
spx
Classroom Materials or Incidents
If a student wishes to challenge materials or incidents in a class, he or she must submit a
Challenged Materials form to Graduate Studies Deanship (See ACA ADM-09 under policies on the
intranet.) The Dean, Graduate Studies Deanship will establish a review panel composed of the
College Graduate Program Coordinator, a faculty member, an administrator from Graduate
Studies Deanship, and a U.A.E. national from among university staff. The panel reviews the item
that has been challenged and determines appropriate action. The student is notified of the panel’s
decision by Graduate Studies Deanship.
Materials will not be removed from class unless the panel determines that they are inappropriate.
If the panel determines that certain materials were inappropriate, the panel will explain its
position to the course instructor.
Policies and Procedures
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Code of Academic Conduct
Zayed University expects and requires all students to demonstrate integrity in all their academic
work.
Desired Behavior
In general terms, “academic integrity” means studying, learning, and producing work
without resorting to deception, cheating, or fraud of any kind. Students are expected to do
their own work, citing all the sources they use and being honest and open in all their dealings
with course instructors, advisors, classmates, and administrators.
Prohibited Behavior
Prohibited behavior includes, but is not limited to the following forms:
• Cheating;
• Plagiarism;
• Falsification of data;
• Inventing or misrepresenting research or citations;
• Helping others to cheat, plagiarize, or falsify material;
• Obtaining copies of tests without permission;
• Misrepresenting coursework done for another course as new work without prior
permission from the course instructor;
• Interfering with another students' work;
• Taking a quiz or exam for another student, or having another student take a quiz or exam
for oneself;
• Collaborating with others on assignments meant to be done on one's own, without the
prior permission of the course instructor; and,
• Abuse, misuse, destroying or tampering with, withholding or hiding, or the appropriation
of shared instructional or research resources.
All forms of academic dishonesty are strictly prohibited. Violators of this code are subject
to University discipline.
Cheating
Cheating is any attempt to do an assignment or take a test or quiz by any other means
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than the exercise of one’s own knowledge and by doing the work by oneself. Examples of cheating
are:
• Using a textbook, notebook, dictionary, mobile phone, calculator, or notes during a test,
quiz, lab assignment or other course exercise without prior permission of the course
instructor;
• Looking at another student's test or quiz or allowing another student to look at
one’s own during the examination period;
• Doing an assignment (paper, project, exercise, etc.) for another student or having
someone else do one’s own work without the prior permission of the course instructor;
• Taking a test in place of another student or having someone else take one’s own test;
• Giving help to, or asking for help from, another person without prior permission
of the course instructor;
• Unauthorized use of a computer or other instructional aid, for example, using a
calculator during a mathematics test or using the Arabic dictionary in MS Word (or any
other digital dictionary) to translate without prior permission of the course instructor;
• Changing an answer on an already-graded examination and then asking for a
grade review;
• Obtaining improper knowledge of the contents of an exam;
• Permitting another student to plagiarize one’s own work; and
• Talking during tests and examinations.
Plagiarism
Plagiarism is presenting someone else’s work or ideas as if it were one’s own. Examples of
plagiarism include the following:
• Copying another person’s work either word for word or making some changes but
keeping the structure, much of the language, and main ideas the same. Even if the work
is not published, it should be treated as someone else ’s work and not one’s own work;
• Buying, borrowing, or otherwise obtaining and handing in a paper, project or course
assignment as if it were one’s own;
• Turning in someone else’s paper as if it were one’s own is strictly prohibited, even if the
paper is enclosed in quotation marks. A large part of a paper cannot simply be quotations;
• Allowing someone else to edit, rewrite or make substantial changes in one’s work and
turning it in as if one had done it all, without acknowledging the other person’s
contribution and without prior permission of the instructor;
• Using someone else’s words or ideas without crediting that person;
• If a student uses someone else’s words, the student must identify them by putting
quotation marks around them and citing the source;
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• If a student downloads a picture from the Internet, the student must cite the source of
the picture;
• If a student paraphrases someone’s work, the student must specify the source of the
statement; and,
• Every source used in a paper must be identified in the bibliography.
At any time, if students think they may have unknowingly plagiarized someone's work, they are
urged to discuss it with their course instructor before turning in the assignment. Faculty have
available various electronic resources to assist students in recognizing and correcting plagiarism
and to assist faculty in detecting and confirming plagiarism.
Behavior Off Campus
Students are expected to behave appropriately at University activities off campus, obeying rules
of behavior laid down beforehand by the course instructor or trip sponsor, as well as the orders
of campus instructors or personnel on site.
Relations with Faculty and Staff
When communicating with faculty or staff, students are expected to tell the truth always
and not attempt to deceive or hide the truth. Students are expected to behave courteously
and obey the commands of faculty and staff as required in the Student Code of Conduct.
The course instructor sets the standards of appropriate behavior in the classroom or lab, and
students are required to live up to them. In the library and study rooms, library staff set and
enforce standards for behavior, and students are required to obey them.
Addressing Violations of the Academic Code of Conduct
University Discipline
As per policy ACA-ADM-07, the student who engages in behavior prohibited by this Policy may be
subject to University discipline as well as discipline in the classroom or college in which the offense
occurred.
First Offense
Violations of the Code of Academic Conduct are dealt with in the Department or College, which
polices its own academic standards and expectations.
Multiple Offenses
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A student found guilty of multiple violations of the Code of Academic Conduct or the Code of
Student Conduct (STU-ADM-02), or a combination of both, is subject to University discipline
through the office of the Dean of Student Affairs.
Discipline Through the College or Department
If the course instructor determines that a student has violated the Code of Academic Conduct,
the course instructor discusses the matter with the student to determine whether there is causing
to impose discipline.
If the course instructor determines that there is cause for discipline, the course instructor notifies
the Assistant Dean or Department Chair in writing at once.
College discipline may vary in detail but typically follows a process like the following:
• Academic discipline starts with the course instructor, who meets with the student to determine if a violation of the Code of Academic Conduct has been committed.
• If the course instructor determines that there is cause for discipline, the course instructor is encouraged to communicate with the Office of the Dean of Student Affairs to determine whether the student has been found guilty of a similar academic offense in the past. (See above, “Multiple Offenses.”)
• If the course instructor determines that a violation has occurred, the course instructor assigns a penalty (warning letter, or a drop-in grade or failing grade for the assignment or course) and notifies
(1) the student, (2) the Assistant Dean or Department Chair, and (3) the Office of the Dean of Student Affairs.
The purpose in notifying the College or Department and Student Affairs is to maintain
central files of past discipline cases in the college and University to guide faculty in
identifying multiple offenders of the Code.
Appeal Process
The student has seven (7) days from notification of the penalty to appeal the course instructor’s
decision. The appeal must be in writing, addressed to the College Assistant Dean or Department
Chair, and may include documentary evidence to support the student’s appeal. The Assistant
Dean or Department Chair decides whether the student should be called upon to testify in person.
There is no requirement that the student must be interviewed.
Acceptable grounds for appeal are restricted to substantial evidence that:
• the course instructor erred grossly in determining that an offense occurred, or
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• the course instructor exhibited gross and inappropriate bias against the student compared with other students in the class or program.
The Assistant Dean or Department Chair may confirm or reverse the penalty assigned by the
instructor, or require the instructor to review the case again, but typically where there is
disagreement between course instructor and Assistant Dean or Chair, the Assistant Dean or Chair
will first discuss the case with the course instructor before issuing a final decision on the appeal.
The Assistant Dean or Department Chair then notifies
• the student;
• the course instructor;
• the College Dean; and,
• the Dean of Student Affairs of the final decision, and, if the penalty is reversed, the reasons for reversal.
There is no further appeal. The decision of the College is final.
Library Quiet Rules (Abu Dhabi)
The Library quiet zones in which students should refrain from talking are:
• Carrels along the walls of the main stack area
• Quiet study room
• Periodical room
• Emirates collection
• Computer areas in the reference, office, and career section
Library areas where limited (not excessively loud) talking is permitted are:
• Lobby area near the circulation desk
• Reference desk (appropriate to ask questions)
• Library staff offices
• Reference area when classes are being instructed or doing assignments
• The Learning Enhancement Center
• The group study room
• Audiovisual room
When students talk, or are disruptive in quiet areas, staff will take their names and ID numbers
and ask them to leave. The names will be recorded by circulation staff on an Excel spread sheet.
If a student is rude or refuses to leave immediately, the student’s name will be recorded, and the
student will not be permitted to return to the library for one week. If the student is caught being
disruptive within that week, the student’s name and ID number will be forwarded to the Assistant
Dean of Student Affairs for discipline.
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The Assistant Dean will determine the appropriate sanction, which may include exclusion from
the library for a stated period, the University’s contacting the parent or guardian, a letter of
discipline, a community service requirement, or suspension with failing grades.
Code of Student Conduct
In upholding the vision and mission of Zayed University, policy STU-ADM-02 ensures that all
students demonstrate appropriate behavior while aspiring to meet the highest standards of
conduct within the university and during off-campus activities.
Definitions
Conduct is personal behavior. It is the way a person behaves, especially in a particular place or
situation. Inappropriate conduct at Zayed University includes but is not limited to:
1. Engaging in criminal behavior as defined by the laws of the country;
2. Engaging in inappropriate behavior on the Internet;
3. Engaging in any form of disrespectful or intolerant behavior;
4. Wearing inappropriate attire;
5. Using the ZU logo without permission;
6. Violating ZU social media policies and guidelines.
Zayed University Honor Code
In the Name of God Most Gracious Most Merciful
As a student of the University that carries the name of the beloved and revered Father of the
nation, the late Sheikh Zayed Bin Sultan Al Nahyan (may his soul rest in eternal peace), I pledge
to:
• Demonstrate the virtues of honesty, respect and fairness
• Adhere to the highest standards of personal moral conduct
• Refrain from any and all forms of academic dishonesty
• Present a positive image of myself by acting with maturity and honor
• Take responsibility for my actions and do my part to maintain a community of trust
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• Dedicate myself to the achievement of the University’s excellence
I promise to honor Sheikh Zayed and to preserve his legacy by following the example set by the
wise and beloved father of the United Arab Emirates and his beloved son His Highness Sheikh
Khalifa bin Zayed Al Nahyan, President of the United Arab Emirates and ruler of Abu Dhabi.
Policy
1. The university shall ensure that students violating the Code of Student Conduct are subject to university disciplinary action.
2. University disciplinary measures, depending on the nature and severity of the violation, shall include:
• verbal warning;
• written warning;
• community and university service when appropriate and with proper supervision;
• suspension from the university for a semester or longer, unless otherwise specified; and,
• dismissal from Zayed University with no opportunity for re-registration. Student Discipline
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• Students are expected to adhere to the Zayed University Honor Code.
• Students who violate the University’s Code of Student Conduct will be subject to disciplinary action
• Records of all disciplinary actions will be kept by the relevant office.
• Disciplinary measures may include any of the following sanctions:
• Verbal warning for low-risk violations;
a) Written warning for medium-risk violations; or community/university
service, when appropriate and with proper supervision; or a prohibition
or a denial of membership from any student organization;
b) Registration suspension for one semester or more, or dismissal from the
university, for high-risk violations depending on the nature of the
violation.
Inappropriate Conduct
Students
High-Level Violations (including but not limited to):
a. Engaging in any form of criminal behavior as defined by the laws of the country, including
the use/sell illegal substances or materials;
b. Consuming and possessing illegal intoxicants;
c. Possession of firearms and explosives, and engaging in acts of arson and bombings;
d. Engaging in inappropriate behavior on the internet by accessing, downloading or sharing
data from inappropriate sites and chatrooms, including pornographic material;
e. Engaging in any form of bullying and harassment, including online harassment;
f. Engaging in any form of disrespectful, intolerant or aggressive behavior towards members
of the ZU community or visitors to campus;
g. Engaging in any inappropriate physical contact with another student, faculty member, or
member of staff;
h. Taking part in vandalism, physical fighting, and stealing;
i. Using social media in a way that damages the reputation of Zayed University;
j. Falsifying documents and/or submitting falsified documents to Zayed University for any
purpose;
k. Discriminating against one or more individuals based on race, ancestry, place of origin,
color, ethnic origin, sexual orientation, creed, age, marital status, family status etc. while
on campus;
l. Improper or unauthorized accessing of information or material that is confidential to a
member of the University;
m. Intentionally damaging university property and properties of others including fixtures,
furniture, other assets, etc.; and,
n. Repeating any medium risk behavior.
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Medium-Level Violations (including but not limited to):
a. Misusing the university email service; including spamming or any communication that
may have legal/commercial implications for Zayed University;
b. Deceiving (lying) to a university instructor or staff member;
c. Engaging in any behavior that damages the reputation of Zayed University, whether on
campus or at a university-sponsored event off campus;
d. Giving money or gifts to influence a Zayed University employee;
e. Excessive, gender-inappropriate or revealing clothing that falls outside societal norms and
inconsistent with professional and expected university standards;
f. Using any items that have offensive words terms or pictures and having the same
circulated;
g. Circulating photos of other students, university staff or faculty members without consent;
h. Misusing university smart technologies (including social media, cameras, blocking
university parent communication software);
i. Using another student’s ID to gain entry to or receive permission to leave campus;
j. Smoking in undesignated areas in the university (all forms of smoking); and,
k. Repeating any low risk behavior.
Low-Level Violations (including but not limited to):
a. Engaging in disruptive/disrespectful behavior in or out of the class including leaving the
class repeatedly without permission without the intent to harm (including but not limited
to shouting or slamming doors, disruptive talking, interfering with teaching activities,
playing loud music, abuse of mobile phones);
b. Misusing university facilities (physical and technological);
c. Organizing an event on campus or in the university’s name without prior written
permission (approvals are obtained through the colleges for academic related events, and
through the Student Affairs Deanship for extracurricular events);
d. Entering campus without a Zayed University ID; e. Disobeying or ignoring a direct order
from university faculty or staff or officials including refusal to present a Zayed University
ID when requested and whilst on university premises;
e. Distributing leaflets or journals, posting notices or collecting signatures on the university
premises without prior written consent;
f. Parking in undesignated areas or without permission; and,
g. Using unauthorized mobility devices on campus such as skateboards/rollerblades.
Student Organizations
Student organizations must not:
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a. Engage in any form of criminal behavior as defined by the laws of the country, including
the use/sale of illegal substance or materials;
b. Engage in any form of disrespectful, intolerant or aggressive behavior towards members
of the ZU community or visitors to campus;
c. Invite outside speakers in the name of the university without prior written permission;
d. Issue public statements in the name of the university without prior written permission;
e. Organize and conduct public meetings or activities on and off campus events without
prior written permission;
f. Use university facilities without prior written permission;
g. Distribute leaflets or journals, post notices, or collect signatures on the premises of the
university without prior written permission; and,
h. Play music in public that disturbs study/work environment.
Approval of Requests from Student Organizations
• Students or student groups must request permission for any of the following:
a. Organizing and conducting public meetings or activities;
b. Using university facilities for non-university related purposes;
c. Distributing leaflets or journals, posting notices, or collecting signatures on the premises
of the university;
d. Organizing an event, on- or off-campus, under the university’s name; and,
e. Organizing a performance except at a university-sponsored program, in a designated
area, and according to university guidelines.
• All college-related and professional club activities must be approved by the College Dean.
• All other activities must be approved by the Student Affairs Deanship.
• The Provost’s Office, and/or the Protocol Office must give prior written approval for all
requests from students or student groups to:
a. Invite outside speakers; and,
b. Issue public statements.
Process of Disciplinary Action
All disciplinary action will go through the following process:
• The faculty/staff member reporting the violation will fill out an Incident Referral form and
submit it to their College Dean/Director.
• The Incident Referral form will be submitted to the Dean of Student Affairs.
• All student conduct violations should be reviewed by the Student Conduct Issues
Committee within two (2) weeks of the violation.
a. The Student Conduct Issues Committee is chaired by a senior staff member from the
Student Leadership Department.
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b. The committee members shall be representatives from the faculty, staff members
from the Student Leadership Department, and Enrollment and Registration
Department, plus the Senior Campus Access Officer from the Campus Physical
Development and Services Department.
c. The committee will investigate students’ conduct, and behavior-related matters in
line with Zayed University’s Code of Student Conduct.
d. The committee may be assisted by whom it deems appropriate for the execution of
its work.
e. The committee shall submit reports on student cases to the Student Affairs Deanship.
• If the recommended disciplinary action does not include suspension or dismissal, the
action will be carried out by the Student Leadership Department. The action will be
documented in the student’s behavioral file and the concerned college will be informed.
• If the Student Conduct Issues Committee recommends either suspension or dismissal, the
case will be forwarded to the Student Discipline Committee for further
investigation/recommendation.
a. The Student Discipline Committee is chaired by a faculty member.
b. The committee members shall be faculty members from different colleges, and a staff
member from the Enrollment and Registration Department.
c. The committee is charged with submitting recommendations of disciplinary action
appropriate to a student’s misconduct.
d. The Discipline Committee’s recommendation is submitted to the Dean of Student
Affairs.
e. With the Provost’s endorsement, the recommendations will be sent to the Vice-
President for final approval.
• Suspension or dismissal will be in the form of a decree issued by the Vice-President. This
decision is final. The Enrollment and Registration Department will keep a record of this
action in the student record system and the student’s academic file. The suspended or
dismissed student and his/her parents/guardians will be informed of the decision by the
Student Leadership Department.
• When a student resumes his/her studies after completing the suspension period, the
student is required to visit the Enrollment and Registration Department to fill a Resume
Study Request form to activate his/her registration. This form includes a pledge from the
student that he/she will not engage in any further violation of the Code of Student
Conduct.
• Repeated violations may lead to more severe disciplinary action.
Student Complaints
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Student should officially log all their complaints on SAHIM located on the website:
http://www.zu.ac.ae/main/en/at_zayed/2013/esuggestions.aspx
See Graduate Studies Deanship intranet portal on the website:
http://zuportal.zu.ac.ae/sites/GraduateStudies/SitePages/Home.aspx for SAHIM user
instructions and other guidelines.
ACADEMIC RECORDS AND STUDENT FILES
Definition of Official Records
Official Academic Record (OAR)
The OAR is maintained by the institution to record a student’s cumulative academic history,
including personal identification information, admission, registration, academic performance, and
official correspondence for each student enrolled in a graduate program.
Official Academic Transcript
The Official Academic Transcript is a certified document issued to third (3rd) parties that provides
a complete, accurate record of a student’s academic history for a program.
ACA-GRA-10 refers to the policy on graduate student records:
• The maintenance of graduate student academic records shall be governed by
administrative standards which respect confidentiality and ensure consistency, integrity
and fairness.
• Zayed University shall maintain a student’s Official Academic Record indefinitely.
• Submission of an admission application constitutes approval to collect pertinent personal
information for institutional purposes.
• Each admitted graduate student is assigned a unique student number which identifies all
associated graduate program academic records.
• Only authorized Zayed University personnel may alter an official graduate student
academic record.
• Issue of the official academic transcript is the sole responsibility of the Graduate Registrar.
• Zayed University is obligated to protect the privacy and security of its students and follows
strict guidelines for maintaining the confidentiality of education records and monitoring
the release of information from those records to third (3rd) parties.
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• Only the student and authorized Zayed University personnel may access official academic
records.
• Zayed University will not disclose the contents of a graduate student’s official academic
record to any party outside the university unless required by law or authorized in writing
by the student.
University Information
The University shall endeavor to ensure that each student receives accurate information
regarding their academic status. Students are required to read these documents and respond as
specified in the notification.
Confidentiality of Academic Records
The student’s academic record is considered confidential. Only the student and authorized
Zayed University personnel may review this record. The University will not disclose the
confidential contents of a student’s academic record to any party outside the University unless
required by law or authorized in writing by the student.
By applying for admission and enrolling at the University, the student accepts the Graduate
Registrar’s right to collect pertinent personal information for institutional purposes.
Documentation submitted in support of the student’s application for admission is the property of
the University and may be used to assess performance in programs and courses, provide the basis
for awards and assist in the administration of the University.
Access to Academic Records
The following information is available to all inquirers: the student's active registration status,
degree(s) conferred by the University and the date(s) of conferral. Except as specified below,
other information contained in the student’s record may be disclosed only with the student's
written consent.
The student may inspect all documents contained in their academic record. They may request
that erroneous information contained in the record be corrected and that any recipients of
erroneous information be advised of the correction. Documents pertaining to the student's
achievement at other institutions that have been received by the University will not be released
or redirected.
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A University employee may be permitted access to information in student records if the employee
needs the information to perform required University duties. As a general rule, employees
involved in academic administration or Student Life are given access to the contents of student
records.
Specified records or portions thereof may be provided to persons or agencies pursuant to a court
order, summons or subpoena directing the University to release information.
A copy of their academic transcript will be issued at the student's request.
Right to Explanation
A graduate student is entitled to an explanation of any information contained in official records
directly related to the student. A student may challenge the factual and objective elements of the
content of student records, but not the qualitative and subjective elements of grading.
Right to Obtain Photocopies
The right to inspect and review official records includes a provision for copying the records upon
request (except where copies are already available to students under established University
procedures). Students may obtain copies from Graduate Studies Deanship.
Recording of Grades
Course instructors are required to submit course grades at the end of term or semester per the
academic calendar published in the University Catalog. Upon submission by the course instructor,
the registrar’s office enters grades on the student’s academic transcript.
Issuing Academic Transcripts
Zayed University issues only official academic transcripts. The courses taken, and grades given do
not appear on any student's academic transcript until all grades received by the grade deadline
have been recorded; generally, this is five (5) working days after the final grades had been
received from the course instructor. The University reserves the right to withhold academic
transcripts and similar records where students, for example, have unmet obligations to the
university. (See Enrollment Holds)
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All requests for academic transcripts must be made online by the student (or former student) by
completing and submitting the e-Services Request form on the website:
http://eservices.zu.ac.ae/main/Services/Servicecard/Postgraduate/Master-Students---Academic-
Official-Transcript (See Fees for Issuing a Certified Academic Transcript)
Processing normally takes less than three (3) working days provided there is no official hold on a
student’s record. There is no charge for official transcripts. Students can receive no more than
five (5) academic transcripts per week unless extenuating circumstances warrant an additional
number of copies. Every attempt will be made to immediately process transcripts in person on
normal working days between the hours of 8:00 a.m. and 4:00 p.m.
Change of Personal Data
Mailing Address, Personal Email Address and Telephone Number
All official correspondence is sent to the student's current mailing and official University campus
email addresses, as listed on the graduate program admissions letter of offer. As official
information is sent by the University to the most recent mailing address on record, it is critical
that the University be kept informed of mailing and email address changes. Mailing addresses,
including email addresses as well as telephone numbers, can be changed by informing Graduate
Studies Deanship by email.
Official Campus Email Address
Official notifications from the University, College and Graduate Studies Deanship are sent by email
to a graduate student’s official University campus email account. All students are assigned an
email account without charge after enrollment in a graduate program. Students are responsible
for checking and reading their University emails and for responding to or act upon email messages
accordingly.
Name Changes
Name changes must be made to the University by email. The student must indicate exactly how his or her name should, henceforth, appear on all educational records at the University. Changes to family names through marriage, divorce etc. must be accompanied by relevant supporting documentation.
A student should provide the following information in the email request:
o New name;
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o Previous name;
o The date the change is to become effective; and,
o Student identity card number
Changes to family names through marriage, divorce etc. must be accompanied by true copies of the following supporting documentation:
o Passport with the new name included
o UAE ID Card with the new name included
Certification of Enrollment and Degrees
The University can provide written confirmation of enrollment in a program, registration in a
course, or degree status. The printed certification can be used whenever enrollment or degree
verification is required. After conferral, the degree awarded to a student can be verified by
contacting the University for an official academic transcript or a certification form. (See Academic
Transcripts)
Retention of Student Records
The University is responsible for the collection, handling and disposition of student records for
each enrolled graduate student. Student files generally contain the student’s application to Zayed
University, required supporting documents, and copies of official letters and documents. The
University does not keep records from applicants who were denied admission or who refused the
University’s offer of admission.
Banner is the official system of record for student data at Zayed University. Staff in departments
and central offices use Banner to track and manage student information. An electronic record of
a student’s academic achievements at the University is preserved permanently, but all other
documents in student files are considered in-active after three (3) years.
Students should keep their own records of all transactions with the University (e.g. registration,
enrollment, grade reports, payment, etc.). It is also advisable to keep copies of out of class
assignments, digital files, etc. submitted in fulfillment of course work.
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PART III: UNIVERSITY RESOURCES
Students with Special Needs
Zayed University recognizes and supports students with a variety of special needs. For more
information regarding centers that provide assistances and services, please visit the website of
the Department of Student Accessibility Services (SAS) at:
https://www.zu.ac.ae/main/en/sas/index.aspx
Career Services Zayed University provides many opportunities for career preparation and employment
through course work and assignments, on-campus employment, off-campus summer
employment, internship programs, and full-time employment. The Student Careers
Office assists students in making informed career choices to achieve career and life goals. See the
website: http://www.zu.ac.ae/main/en/student_affairs/student_careers/index.aspx
for more information.
Alumni Services
The Alumni Office assists graduates in maintaining contact with the University and facilitates
communication and information exchange among graduates and the University. See the website:
http://www.zu.ac.ae/main/en/alumni/index.aspx for more information.
Library and Learning Commons
The Library and Learning Commons (LLC) is an exciting place with many resources for reading,
research, individual and group study. Librarians are available to assist students in finding
information for their class assignments and for their personal interests.
The library has a range of resources in both Arabic and English, including books, journals,
magazines, newspapers, DVDs, graded English readers and the Emirate Collection are available
for research and leisure reading. The LLC provides equipment to scan, print and photocopy
documents. Data-ports for laptop and desktop computers (including Macs) are available to search
online databases and the Web, to write reports and to work on projects.
Students may borrow books, DVDs and kits by presenting their student identification cards.
Students are responsible for all materials they borrow, and students are expected to return them
when they are due. Students, who do not return library books at the end of their studies, will be
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billed. Students will not receive academic transcripts or graduate until their library records are
cleared.
For more information, please see the website: https://www.zu.ac.ae/main/en/library/index.aspx
Abu Dhabi Campus Library Hours
Ground and First Floor
The male and female Learning Enhancement Centers (first floor) and the Information Commons
(ground floor) are open to their respective genders during all library operating hours.
Second and Third Floor
Access to these floors for students is assigned as per the hours of operation listed on the website:
http://zu.libguides.com/c.php?g=125387
The library is closed during national holidays. Online Chat Reference service is not available during
holidays, but questions can be submitted and will be answered by Librarians over email as soon
as working hours resume.
The Male and Female Learning Commons (First and Ground Floors) are open to their respective
genders during all library operating hours. Library materials (on the Second and Third Floors) may
be requested from the Male or Female Learning Commons desks on days when their opposite
genders have access to the regular library collections. These requests can be made through the
Zayed University Library Catalog or in person at the respective Learning Commons desk.
Other Support Services
For a list of services provided by the Library and Learning Commons, see the website:
https://www.zu.ac.ae/main/en/library/services.aspx
Dubai Campus Library Hours
The hours of operation are listed on the website: http://zu.libguides.com/c.php?g=125387
The library is closed during national holidays. Online Chat Reference service is not available during
holidays, but questions can be submitted and will be answered by Librarians over email as soon
as working hours resume.
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Hours of Operation
The University’s official opening hours are from 8:00 a.m. – 3:00 p.m. (Sunday to Thursday).
Students may stay on campus to work on class assignments, projects, or student activities on
weekdays (Sunday to Thursday) or on days and at times when classes, workshops or examinations
are in session, except for University declared holidays and holiday breaks.
While on campus, students may not use faculty or staff desks, office or staff desk computers or
office or staff desk telephones without written permission.
Service Desk Students seeking resolution to problems with software, network connectivity, and hardware
should contact the Service Desk at http://servicedesk.zu.ac.ae. The Service Desk troubleshoots
hardware and software problems with laptops, desktops, and peripherals such as printers and
other IT equipment. The Service Desk also supports equipment in classrooms and other campus
buildings.
E-Services Requests
The E-Services allow students to make requests online for the various services offered by
Graduate Studies Deanship. Students should complete the required information on the E-Services
Request form available on the website: http://eservices.zu.ac.ae/main/Services/Servicecard
and submit the request online.
The following service requests are available online:
• Official Academic Transcript
• Application for Graduate Program Admission
• Attestation Letter in Arabic
• Letter of Examination Leave
• To Whom It May Concern Letter
• To Whom It May Concern Letter – Digital PDF
• Sponsor Access System
• Replacement of Official Diploma – Arabic Version
• Replacement of Official Diploma – English Version
Catering
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The University’s cafeterias are open on weekdays from 8:00 a.m. to 3:00 p.m., serving breakfast,
lunch and snacks. Students can bring their own snack/lunch to the University but may not bring
other food to the campus without the prior and express permission from the Campus Physical
Development and Services Department (https://www.zu.ac.ae/main/en/CPDO/contact-us.aspx).
All food must be eaten in the cafeteria or other on-campus restaurant and not in classrooms,
laboratories, studios, computer rooms or the Library. Only the campus food service may sell food
on campus, except with its prior written approval from the Campus Physical Development and
Services Department.
Posting Notices on Campus As per policy ADM-CAM-06, all Zayed University campus users are eligible to request the posting
of notices on campus once content has been approved. Permission to post notices in common
areas on campus must be obtained from the Campus Physical Development and Services
Department (https://www.zu.ac.ae/main/en/CPDO/contact-us.aspx).
Information and Guidelines
• The content of the posted notice must be relevant to campus academic activities or
student activities.
• Notices are not to be placed on glass doors or walls of campus buildings.
• All Zayed University campus users are eligible to request the posting of notices
according to the procedures listed below.
• Faculty and staff who wish to post a notice on campus must obtain approval from the
Campus Physical Development and Services Department (CPDS). Content approval must
be granted from the management of the college or department.
• Students who wish to post a notice must submit the notice to the Student Affairs Office
for review and approval. Only CPDS has the authority to approve and date stamp a
notice.
• All notices must be:
o Checked for accuracy by the individual submitting the notice.
o Posted for specific agreed duration from the stamp date.
o Removed by CPDS at the appropriate time.
• Notices that do not have an authorized date stamp will be removed.
• Student project work should not be posted on notice boards. Free standing display
boards are available upon request through the CPDS for the posting of project work.
• Departmental information can be posted on department notice boards at the discretion
of the relevant Dean or Director.
Campus Security, Visitors on Campus and Campus Parking
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As per policy ADM-CAM-09, the University will ensure campus security, approve and register
campus visitors, and regulate on-campus parking.
Zayed University ensures that security controls on all campus access gates are manned around
the clock. Authorization for visitors to enter Zayed University premises must be obtained from the
Campus Physical Development and Services Department (CPDS) prior to the visit.
Security personnel are authorized to confirm and record the details of visitors when they arrive
on campus. Visitors must carry a Visitor ID and be accompanied by either security personnel or
the employee host always while they are on campus.
Zayed University will ensure that campus parking lots are accessible to authorized persons only,
and that designated parking areas are respected.
The following procedures are implemented to monitor entry to campus, visitors on campus, and
traffic movement on campus:
Gate and Campus Security
• Security personnel guard campus gates always to control entry to the campus.
• Anybody who wishes to enter the campus premises after working hours or at weekends must register with security at the campus gate.
• Student access to campus is monitored by security and is managed through the gate access system. Security will check and verify a student’s ID in case the system shows a discrepancy and will refer any issues to the Student Enrollment Office and CPDS.
Visitors on Campus
• Business visitors are only permitted on the campus with proper prior invitation.
• For the entry of business visitors, a written request must be sent to security/facilities for approval at least 24 hours prior to the visit ([email protected] and [email protected] accounts to be used).
• For non-business visitors (family members, friends, and others), the employee concerned must send a written request to CPDS for approval at least 24 hours prior to the visit.
• The university reserves the right to decline any visitor as deemed appropriate.
• The employee holds full responsibility for the visitor while they are on campus.
• While on campus, the visitor must wear a visitor’s pass always and must be accompanied by the person inviting them (host) or any person from the campus community who is entrusted by the host to accompany the visitor.
• The visitor must be escorted to and from the designated location of his or her appointment on campus.
• Visitors are requested not to bring food or cameras to campus, without prior permission.
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• Students are not permitted to bring visitors to campus except in special preapproved cases such as o university events where guests are allowed; o special needs students who require full-time assistance; and, o any other cases as approved and advised by the Office of Student Affairs and CPDS.
• For safety reasons, no visitors will be allowed to enter campus during emergency situations.
Campus Parking
• CPDS will issue parking permit identifications to individuals to place on their vehicles which will permit their entry to the authorized car parking area.
• Other parking spaces are open to all university employees, except for those spaces that are designated for the disabled or for visitors.
• Student vehicle registration is administered by CPDS.
Campus Access Violation by Students
• The objective is to provide a consistent process to track incidents that ensures: o Incidents are logged consistently; o Incident status is accurately reported; o Incidents are properly prioritized and handled in an appropriate sequence; o Incidents are to be solved according to ZU rules and regulations.
• Incident Cases and Procedures o Categorizing the type of reported incidents is important to simplify the incident-
logging process. o CPDS is to handle and solve incidents related to access control only. o Other types of incidents are to be reported to the Director of Student Leadership o Incidents are to be reported to the concerned department during the normal
working hours of the university (8am to 3pm). o Incidents occurring after working hours are to be documented by the security
supervisor and to be reported on the following day to the appropriate department. o The Student Leadership Department can approach CPDS for assistance or support
with security (e.g. reviewing CCTV footage).
• The types of incidents handled by CPDS are: o Access control system; o Exchange of ID cards; and, o Issues related to messages received through guardian’s phones.
• All other incidents related to students should be handled by the Student Affairs Deanship.
Smoking on Campus
Zayed University is committed to providing a healthy and safe environment for its faculty, staff,
students, and guests.
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As per policy ADM-CAM-13, students are prohibited from smoking (including electronic
cigarettes) anywhere on the University’s campuses and at events sponsored by Zayed University.
Smoking (including electronic cigarettes) is prohibited on the Zayed University campus and
grounds for faculty, staff, campus visitors, and guests except in designated smoking areas.
Designated smoking areas shall be located where university community members will not be
affected by unwanted smoke.
Smoking is prohibited inside university vehicles.
Violations may lead to disciplinary measures.
Prayer Room Designated prayer rooms are provided by the University.
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Appendix 1: Scholarships and Other Forms of Financial Aid
Graduate Merit Scholarship
Zayed University provides graduate merit scholarships to attract highly qualified students for study leading to a master’s degree. These scholarships are awarded to graduate students based on academic merit as determined from academic performance in senior baccalaureate courses. All entering graduate students are considered for this award.
Award Eligibility Award Limitations Award Determination Protocol
Award Payment Award Approval
To be eligible to receive this award, students
• must receive an offer of full admission to a Zayed University master’s degree program; and,
• must submit a complete admission application prior to the published application deadline.
Students
• may not hold other major awards totaling ≥ AED 25,000 (excluding any other Zayed University scholarship);
• must have a CGPA of 3.20 or higher (on a scale of 4.0) or its equivalent in the baccalaureate degree; and,
• must maintain a Good Academic Standing (i.e. CGPA ≥ 3.0) once enrolled at Zayed University.
The level of award is determined according to the applicant’s cumulative GPA (CGPA) in the baccalaureate degree as follows:
• 3.20 ≤ CGPA 3.60; 10% of tuition costs
• 3.60 ≤ CGPA < 3.80; 25% of tuition costs
• 3.80 ≤ GPA; 40% of tuition costs
Award payments are
• made in the form of financial credits against the recipient’s tuition; and,
• are applied proportionally to the student’s account at Zayed University each semester.
Award payments terminate if the recipient:
• fails to maintain a CGPA of 3.0 or higher, or
• receives financial support other than a Zayed University scholarship, or
• withdraws from the program, or
• takes unauthorized leave of absence, or
• is dismissed for academic or other reasons.
The award is normally offered at the time of admission and is subject to final approval of the Vice-President.
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Zayed University Alumni Graduate Scholarship
Zayed University alumni who receive full admission to a Zayed University master’s degree program are eligible for a scholarship.
Award Eligibility Award Limitations Award Determination
Protocol
Award Payment Award Approval
To be eligible to receive this award, students
• must receive an offer of full admission to a Zayed University master’s degree program (students with conditional or provisional admission are not eligible);
• must hold a Zayed University baccalaureate or master’s degree.
Zayed University alumni graduate scholarships:
• cannot be deferred.
All Zayed University alumni qualify for this award.
Award payments are valued at 10% of tuition costs. Award payments are
• made in the form of financial credits against the recipient’s tuition; and,
• are applied proportionally to the student’s account at Zayed University each semester.
Award payments terminate if the recipient:
• withdraws from the program, or
• takes unauthorized leave, or
• is dismissed for academic or other reasons.
The award is normally offered at the time of admission and is subject to final approval of the Vice-President.
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Graduate Teaching, Research and Administrative Assistantships
Qualified graduate students may be eligible for limited and competitive Graduate Teaching Assistantship (GTA), Graduate Research Assistantship (GRA) or Graduate Administrative Assistantship (GAA) support on a part-time basis while studying full-time.
Graduate Teaching Assistants (GTA) enhance the learning experience of Zayed University undergraduate students by complementing the activities of the course instructor.
GTA duties may include but are not limited to:
• facilitating discussion sections or tutorials;
• assisting in laboratory sessions;
• holding weekly office hours;
• grading homework, exams or projects;
• distributing and copying reading materials;
• preparing answer keys or supplementary notes; and,
• GTA recipients may be required to attend the instructor's lecture regularly. This time is uncompensated.
Graduate Research Assistants (GRA) work with Zayed University faculty to conduct research.
GRA duties may include but are not limited to:
• conducting literature reviews or library research;
• conducting interviews;
• collecting or analyzing data; and,
• preparing articles, reports or presentations.
Furthermore,
• GRA recipients assist and report to the faculty supervisor, and
• GRA recipients are not independent researchers and are not directly responsible for the outcome of their research.
Graduate Studies Deanship in collaboration with the Colleges, the Center for Educational Innovation and the University Library will provide a pre-experience workshop and orientation program for GTA and GRA recipients each semester.
Graduate Administrative Assistants (GAA) will be assigned to assist in administrative or academic units of the university by performing duties related to the administrative functions of their unit.
GAA duties may include but are not limited to:
• assisting in events;
• providing customer support;
• performing searches and documenting findings;
• organizing statistics/information; and,
• contributing to the development of reports and presentations.
Award Eligibility Award Limitations Award Application Award Compensation* Award Approval
Incoming and current students enrolled in graduate degree programs at Zayed University are eligible to apply for these awards. However, the selection is limited and competitive and not all applications may be successful.
The duration of a GTA/GRA/GAA appointment is a maximum of two years. Zayed University employees are not eligible for GTA/GRA/GAA support.
GTA/GRA/GAA applicants must submit the following documents to Graduate Studies Deanship by the published deadline:
• completed and signed GTA/GRA/GAA application form (available from the website:
Recipients will receive a financial compensation package that covers the average cost of tuition and basic cost of living expenses. The financial compensation will be dispensed to the
GTA and GAA applications are reviewed by the respective units and each selected applicant is approved for an award by the head of the unit, the Dean of the
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Students receiving a GTA/GRA/GAA award:
• may not hold any form of employment on- or off-campus during the term of award;
• must register in 9 or more credit hours each semester during the term of award; and,
• are expected to work a minimum of 20hr/week for a full Assistantship, or 10hr/week for a half Assistantship.
A student may hold only one Graduate Assistantship at a time.
Students who have conditional admission of any type are not eligible until they matriculate as regular students in their program.
GTA/GRA/GAA appointments may be terminated with one month’s notice if the recipient
• fails to maintain Good Academic Standing (i.e. CGPA ≥ 3.0), or
• fails to adequately perform assigned duties.
http://www.zu.ac.ae/main/files/contents/graduate_Programs/docs/ZU_GTA_GRA_Agreement_Form.pdf); and,
• current CV or resume.
recipients in monthly stipends as follow: GTA recipients will receive a monthly stipend from the College:
• Full GTA, max. 20hr/week; compensation = AED 12,000/month
• Half GTA, max. 10hr/week; compensation = AED 6,000/month
GRA recipients will receive a monthly stipend from the Research Grant:
• Full GRA, 20h/week; compensation = AED 12,000/month
• Half GRA, max. 10hr/week; compensation = AED 6,000/month
GAA recipients will receive a monthly stipend from the College/Office:
• Full GAA, 20h/week; compensation = AED 6,000/month
• Half GRA, max. 10hr/week; compensation = AED 3,000/month
*Health insurance may be available to qualified students according to university regulations.
College and the Dean of Graduate Studies. GRA applications are reviewed by the respective Principal Investigators (PI) of the funding grants. Each selected applicant is approved for an award by the respective PI, the Assistant Provost for Research and the Dean of Graduate Studies.
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Tuition Assistance for Zayed University Employees
Limited and competitive scholarship support is provided for qualifying full-time Zayed University employees to assist in completing a Zayed University master’s program that directly supports their career development. Award Payment
• The amount of tuition assistance may be up to 50% of the total tuition cost of the applicant’s chosen master’s degree program.
Award Eligibility Award Limitations Award Application Procedure Award Selection Procedure
Award
Approval
Zayed University employees who meet all the following criteria may apply for support under the benefit:
• are classified as “staff” according to Zayed University policies;
• are not in their probation or on leave period;
• have a regular full-time employment contract;
• have worked at Zayed University for a minimum of 2 years up to the published master’s degree program admission deadline;
• have been rated as “meet expectations” or better on the last annual evaluation;
• are recommended by their immediate supervisor; and,
• have received an offer of full admission to a Zayed University master’s degree program.
Studies taken under the employee benefit shall normally support the applicant’s career development. Tuition assistance may be combined only with a Zayed University Alumni Scholarship award. Assistance is only applicable to the tuition costs of courses required for the selected master’s degree program. Candidates may only submit one application each fiscal year. A tuition assistance may not be deferred or transferred. A tuition assistance award to study in one program may not be transferred to support studying in another program without the prior written approval of Graduate Studies Deanship. Recipients must:
• remain in Good Academic Standing;
• meet all their remaining financial obligations or risk having their tuition assistance award cancelled;
• pay the remaining balance of tuition and fees according to the university’s published schedule of payment of each semester/term;
Eligible Zayed University employees intending to apply for support under this program must first obtain full admission to a Zayed University graduate degree program.
Applicants must submit the following documents to Graduate Studies Deanship by the published application deadline:
• completed and signed Zayed University Employee Graduate Scholarship Program Application form (available on the website: http://www.zu.ac.ae/main/files/contents/graduate_Programs/docs/ZU_Employee_Grad_Ed_Schol_App_Form.pdf);
• completed and signed Zayed University Employee Graduate Scholarship Program Supervisor Support form (available on the website: http://www.zu.ac.ae/main/files/contents/graduate_Programs/docs/ZU%20Employee_Grad_Ed_Schol_Superv_Sup_Form.pdf); and,
• copy of Zayed University graduate degree program admission letter.
A reference /recommendation letter from the applicant’s immediate supervisor must be sent confidentially and directly to Graduate Studies Deanship.
A Committee, to be appointed by the Vice-President, will review all qualified applications and recommend applicants for awards and the award amount/percentage for each one. Besides the applicant’s credentials, the selection process will consider factors such as the applicant’s position requirements, benefits to the university, staff recruitment and retention issues, and current and potential future roles of the applicant. The tuition assistance is to be paid from funds made available by the university administration.
The award is subject to final approval by the Vice-President.
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• adhere to all applicable university policies and procedures; and,
• maintain a minimum annual employee performance standing of “meet expectations” or better for their awards to continue.
A tuition assistance award is considered cancelled immediately upon the employee’s leaving employment at the University.
Tuition Discount for Sponsored Students
Graduate students may qualify for discount on tuition fees if they are part of a group of students who are sponsored by an entity that has a valid written agreement with Zayed University.
Award Eligibility Award Limitations Award Determination Protocol
Award Payment Award Approval
To be eligible to receive this award, students must meet all applicable conditions and requirements of the sponsorship agreement and the University.
Tuition discount may be combined with graduate merit or alumni graduate scholarships, where applicable.
Students must be admitted and enrolled as a group in a particular semester in one or more master’s degree programs at Zayed University.
The discount granted to sponsored students may be for a maximum of 20% of tuition fees and as specified in the relevant official agreement between the sponsor and Zayed University.
The discount granted to sponsored students and award payment will be as specified in the relevant official agreement between the sponsor and Zayed University.
The award is subject to final approval of the Vice-President.
ICT Fund
The ICT Fund, a subsidiary of the General Authority for Regulating the Telecommunications sector (TRA), seeks to strengthen the technological education of UAE citizens by introducing the “Betha program” to help develop a generation well versed in science and technology, and who can lead the UAE’s future in the ICT industry.
The ICT Fund offers scholarships for distinguished UAE citizens who want to pursue Zayed University’s Master of Science in Information Technology (Cyber Security) program.
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Award Eligibility Award Limitations Award Determination Protocol
Award Payment Award
Approval
To be eligible to receive this award, recipients
• must be a UAE citizen and provide civil registry as proof;
• achieved at least a CGPA of 3.00 and above for baccalaureate degrees;
• must receive an offer of full admission to the Zayed University Master of Science in Information Technology (Cyber Security) program; students with conditional or provisional admission are not eligible;
• showcase good conduct; and,
• have relevant work and research experience in ICT areas (information and communication technology, computer science, information security, etc.
Recipients must
• abide by the university and program for which scholarship has been awarded;
• not transfer to any other university or specialization unless with the written approval of the ICT Fund;
• must comply with all rules, regulations and instructions issued by the ICT Fund, pursuant to the terms and conditions of the scholarship;
• willing to serve in any organization related to the ICT sector within the UAE for two years after graduation (The ICT Fund may assist in finding job opportunities but there is no guarantee); and,
• have not been a recipient of a scholarship or financial assistance from any other entity.).
If you are eligible for the ICT Fund scholarship program (Betha), please visit the website
https://www.tra.gov.ae/ictfund/en/funding-categories/education/scholarships.aspx
to guide you on the application procedures and documents required.
The scholarship will cover the tuition fee of AED 96,000 in full and recipients will be granted a monthly salary of AED 10,000.
In case of employment, the recipient will be entitled for the scholarship that will cover the tuition fee of AED 96,000 in full without the monthly salary of AED 10,000.
The award is normally offered at the time of admission and is subject to final approval of the ICT Fund Committee.