zarafa summercamp 2012 - communication - how engineers can outperform
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How engineers can outperform.
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In a world full of information you cannot not communicate.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Mass communication,
digitalisation,
globalisation and global competition
lead to new challenges and different
requirements in business life.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Job profiles of technicians and
engineers have changed.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Hard skills are not enough any more.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Soft skills make the difference.
- for companies
- for your personal career
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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An example:
Austrian small- and mid-sized companies suffer from a financial disadvantage of 153.6 Mio EUR per year.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
Source: Austrian Chamber of Commerce
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What are the reasons for that?
- Misunderstandings in the communication process
- Interpersonal conflicts
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Companies save costs and gain competitive advantage when their employees understand the importance of soft skills and are socially competent.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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An optimum performance of the staff positively influences the competitivness of the company.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Job advertisements on the European jobmarket reflect these new requirements.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Soft skills are demanded.
- Communication competence
- Self marketing competence
- Ability to work in teams
- Ability to solve conflicts
ECo-C European communication certificate @ Zarafa SummerCamp 2012
Source: IPKeurope, ETstruct
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Being socially competent individuals foster their career opportunities, offer added value for their company and benefit also in their private life.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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But how should the individual strengthen his/her soft skills?
- by awareness and self-reflection
- by reading relevant literature
- by personal coaching
- by training
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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What are the most important soft skills‘ topics?
- Communication competence
- Self marketing competence
- Working in and leading of teams
- Conflict management
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Communication competence.
- Key techniques and models of communication
- Rhetoric skills- Questioning techniques- Elements and use of body language
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Self marketing competence.
- Self marketing tools- Setting goals
- Presentation skills
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Working in and leading of teams.
- Functioning of teamwork- Conditions for efficient teamwork
- Roles in a team
- Rules in a team
- Team leading
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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Conflict management.
- Acceptance of conflicts- Causes of conflicts
- Types of conflicts
- Rules and methods of conflict solving
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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To sum up: Why soft skills for engineers?
- Because the job profile has changed.
- Apart from technical knowledge soft skills are demanded.
ECo-C European communication certificate @ Zarafa SummerCamp 2012
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In a world full of information you cannot not communicate.
Communicate now!
ECo-C European communication certificate @ Zarafa SummerCamp 2012