your home standard repairs and improvements · 10 your home - repairs and maintenance tenants own...

Your Home Standard repairs and improvements

Information and Service Standards Communities HSG.SS.01

North Kesteven District Council

Your home - repairs and maintenance2

This document is available in large print, Braille, audio tape, electronic formats such as CD, or in a different language. For a copy please contact Customer Services at the Council using the following options:

Phone: 01529 414155 (main switchboard) or 01522 699699 (if calling from a Lincoln number)

Minicom: 01529 308088

Fax: 01529 413956

Web: www.n-kesteven.gov.uk

Email: [email protected] Communities North Kesteven District CouncilKesteven StreetSleafordLincolnshireNG34 7EF

3Your home - repairs and maintenance

Index

Reporting your repairs 5How to report your repairs 6Appointments 6Access 7Proof of Identity 7Inspections 7How we prioritise repairs 8Out-of-hours emergency service 8Rechargeable repairs 8Our commitment to you 9Tenants own home improvements 10Whose responsibility is the repair? 10Pest control 16 Customer care 16 The Council’s contractors 16 Insurance 17Regular maintenance 17Planned maintenance and improvements 18Home improvement liaison 18Decanting 19Home Loss 19Inconvenience payments 19Aids and adaptations 20Asbestos 21Empty property standard 22Right to repair 23Disrepair 23Describing faults 24


Notes:


The Council needs to keep your property in a good state of repair. You must report any faults or damage affecting your property as soon as you can.

Reporting your repairs

To report repairs:

Monday to Friday 8am - 8pm, Saturday 9am - 1pm (For out of hours emergency calls please see page 8)

For general building repairs such as brickwork, joinery, plumbing or electrical works including electrical heating repairs Phone Kier Services on 01529 416399.

For all other heating repairs and appliance servicing (excluding electric heating) Phone Aaron Services on 01205 591979

You can also report repairs online at www.n-kesteven.gov.uk/residents/housing

We ask that tenants report all repairs, allow staff and contractors access to their home to carry out repairs, undertake inspections and annual servicing and keep to appointments.


How to report your repairYou can report your repair by telephone, direct to the contractors. See telephone numbers on page 5. By using this method you will be given an appointment date and a two hour time slot. Repairs can also be reported by letter, email, in person or by visiting our website, www.n-kesteven.gov.uk.

You will need to check whose responsibility the repair is. There is a detailed list of responsibilities on pages 10 to 15.

You will need the following information:

• Yourname,addressanddaytimeormobiletelephonenumber;• Detailsofexactlywhensomeonewillbeathome;• Whetherthepropertyissecure,forexampleifanexternaldoor

won’tlock;• Giveasmuchdetailaspossible,exactlywhereandwhatthefault

is. For example a radiator in the living room isn’t working• Whathashappenedasaresultofthefault?

This booklet is designed to help you give a clear description of commonfaults.Onpages24to40youwillfinddiagramsthatwillhelp you describe the fault accurately. This helps us to order the correctpartsandfitthemasquicklyaspossible.

AppointmentsAn appointment will be pre-arranged with you when the repair/s is reported. Please co-operate with the contractor as much as possible when making appointments. If you cannot keep to an appointment, please contact the contractor to re-arrange it. You may be charged for un-kept appointments if you do not let the contractor know.


AccessYour tenancy agreement states that you must provide Council employees access to your property to carry out repairs, property inspections and gas servicing.

The law states that councils must service all gas appliances every year to make sure families are safe within their homes.

Proof of identityAlways ask to see proof of identity before letting staff or contractors into your home. Genuine callers never mind waiting while you check their identity. If in doubt, telephone the Council on 01529 414155. Thecontractorsoperativesshouldhaveidentificationwiththemandbe in branded vehicles. Below are the logos for both of the repairs contractors

InspectionsSome repairs may need to be inspected to determine exactly what needsfixing,andhow.Ifyourrepairdoesneedtobeinspected,youcould either be contacted by a Repairs Inspector or a representative from the contractor. They will then make arrangements to visit when you are at home.


How we prioritise repairsReported repairs are prioritised to ensure the most urgent jobs are donefirst.Allemergencyrepairsarecarriedoutwithin24hoursandthe most urgent within 2 hours. After consultation with tenants our updated priorities and commitment for repairs are listed on page 9:

Out-of-hours Emergency ServiceOut-of-hours emergency service’s operate during the following times:• Weekdays:MondaytoFriday8.00pmto8.00am• Weekends:Friday8.00pmtoMon8.00am• BankHolidays:24Hours

Phone Kier Services on 01529 416399.Phone Aaron Services on 01205 591979

Emergency repairs will be attended to outside working hours when:• thefaultposesaseriousrisktohealthandsafety• thefaultposesaseriousrisktothestructureoftheproperty• thepropertyisnotsecure

You may be charged if an out of hours repair is carried out, which is not seen as an emergency.

The Council will use its judgment for out of hour’s emergency repairs if there are very young, old or sick people living in the household.

Rechargeable repairsIf we think a repair is your responsibility, you will be charged for the organising of the work and it being carried out. An example of this is if damage is caused that is not general wear and tear.

You may also be charged if an out of hours repair is carried out, which is not classed as an emergency, for example broken glass in windows or doors, and lost keys.


Our commitment to you We will:

• Provideanout-of-hoursserviceforemergencyrepairsandcarryout all emergency repairs within 24 hours. See page 8.

• Prioritiseyourrepairscorrectlyandcompleteallurgentrepairswithin 5 days and all routine repairs within 20 days our target is to achieve an average of 6.5 days for all repairs.

• Offerappointmentsforallnon-emergencyrepairsincludingevenings and weekends for tenants who are unavailable during normal working hours (a two hour time slot will be offered Monday to Friday 8.00am - 8pm, Saturday 9.00am – 1.00pm).

• Keepyouinformedifanappointmenttimechangesandmonitorwhere appointments are missed by the contractor.

• Leaveacardsayingwecalledifno-oneisathome.

• Doourbesttogetallrepairs‘rightfirsttime’andleaveyourhomeclean and tidy.

• Getyourfeedbackontheworkthathasbeencarriedoutandinvestigate all reports of poor service within 4 weeks.

• Weaimtocarryoutinspectionsof10%oftherepairworkscarriedout-thesewillbetargetedtomaintainthehighqualityrepairsandservice tenants expect.

• Returntoputrightanydefectivework,oncenotifiedwithintwodays.

• Ensurethatpropertiesaresafeandcleanreadyfornewtenanttomove in. See page 22.

• Continuetoreviewandimproveourservicetoyou.


Tenants Own Home ImprovementsTenants may carry out their own improvements or alterations to aproperty.Writtenpermissionisrequiredbeforeanyworksarecarried out. If you do not receive permission in writing, we may ask you to return the property back to its original condition. Contact the DutyHousingOfficeron01529414155

Tell the Council straight away if a company wants to carry out works around the property. This includes water, electricity and gas companies. You must not agree to work being carried out without gettingwrittenpermissionfromtheCouncilfirst,exceptinthecaseof an emergency.

Please note The Council is not responsible for works to items that have been installed by the tenant. This also includes the previous tenant if you have exchanged or succeeded your tenancy. For example, light switches or door handles you have replaced will remain your responsibility to repair.

Whose responsibility is the repair?The Council is responsible for the upkeep of a property’s:• Structure • Interiorfittings• Exterior • Mainsservicessuchasgasandelectricity

Inflatsandmaisonettes,theCouncilisresponsiblefortherepairof:• Sharedentrances • Communallighting• Halls • Communalaerials• Stairways • Firesafetyequipment

Tenants are responsible for: • Maintainingtheirownfixtures,fittingsandappliances.


1. Outside your homeWhose responsibility is it? NKDC TenantCommunal areasCommunal internal areas, such as lifts, stairways, halls and entrances, entry phones, laundries, stairway lighting and TV aerials

•

RoofRoof structure, covering, chimney, gutterings, rainwater pipesandclips,facia,soffitandbargeboards •External wallsExternal walls and rendering •FoundationsFoundations •WindowsWindow frames and external sills •Glazing •Window catches and handles •Window vents •DoorsOutside doors, frames and other boards, such as weather boards •Repairing of faulty outside door locks and hinges •Replacement or additional door keys •Door entry systems •Door numbers, letter plates and letter boxes •Pipes and drainsSoil and vent pipes •Drains, gully surrounds and gully grids •Drain blockage if pipework not faulty •


Whose responsibility is it? NKDC TenantGardens and boundariesBoundary fencing, if installed by North Kesteven District Council •

Safety fencing, if installed by North Kesteven District Council •

Communal gardens and open areas •Gardens • •Front, side and rear gates, including ironmongery, if owned by North Kesteven District Council •

Paths, steps and other ways of access, if owned by North Kesteven District Council •

Communal washing lines and posts •Non-communal washing lines and posts •Dustbins and household rubbish •Garages and outbuildingsGarages and outbuildings, if owned by North Kesteven District CouncilGaining entryGaining entry after loss of keys •Gaining entry after loss of keys in designed elderly accommodation •

Changing locks where the tenant is seen to be at risk or vulnerable (this is decided at the Council’s judgement)

• •


2. Inside your homeWhose responsibility is it? NKDC TenantDoorsInternal doors, including frames, handles, hinges, locks, jambs and thresholds •

Carpet strips •Walls and CeilingsCeilings (but not painting and decorating) •Internal walls •Plaster work and plaster air vents •Floors

Skirting boards •Floors (but not coverings,suchascarpets,vinylfloortilesandlaminateflooring) •Staircase

Staircase, banisters and handrails •Bathroom

Bathpanels,iffittedbyNorthKestevenDistrictCouncil •Wooden airing cupboard panels, door frames and shelving •Internalpipeworkboxing,iffittedbyNorthKestevenDistrict Council •KitchenCupboards which cannot be repaired, will be replaced, but may not match the existing style •Cupboard drawers •Cupboard door catches, handles and drawer handles •Worktops •Cleaningofextractorfilterstoextractorfans,heat recovery units and cooker-hood fans •


Whose responsibility is it? NKDC TenantElectricalElectricalwiring,socketsandlightfittings •Wired-in smoke alarms •Fuse box •Electric storage heaters.If owned by North Kesteven District Council •Electric meter and supply of electricity (Tenant and Utility Company) •Immersion heaters, if owned by NKDC •Disconnection and reconnection of cookers •Extractor fans, if owned by North Kesteven District Council •Plumbing

Waterservicepipes,overflowpipesandwatertanks •Taps and stop taps •Showertrays,iffittedbyNorthKestevenDistrictCouncil •Electricshowerunits,iffittedbyNorthKestevenDistrictCouncil •Toiletflushingsystems •Toilet seats in designated elderly accommodation •Toilet seats all other accommodation •Plugs and chains •Bath, hand basin and toilet •Seal to bath and sink unit •Bleeding of radiators •GasGas pipework •Supply of gas and gas meter (Tenant and Utility Company) •


Whose responsibility is it? NKDC TenantGasfires,iffittedbyNorthKestevenDistrictCouncil •Warm air vents •Cleaningofwarmairfilters,ifaccessibleonthefrontofunit •Radiators, valve, time-clocks and thermostats •Disconnection and reconnection of cookers •3. Home Security

Doorandwindowlocks,iffittedbyNKDC •Securitychainsandspyholes,iffittedbyNKDC •4. Home Energy Efficiency

AdviceonHomeEnergyEfficiency:EithertelephonetheLincolnshireEnergyEfficiencyAdviceCentre’sfreenumber,telephone0800 512012,orcontacttheCouncilOfficeson01529414155.Cavitywallinsulation,iffittedbyNKDC •Draught-proofingtoexternaldoors,iffittedbyNKDC •Separate hot-water cylinder jackets •5. Deliberate Damage

Any deliberate damage is the responsibility of the tenant and rechargeable •6. InfestationDetailed information on pests can be found on the Council’s website, www.n-kesteven.gov.uk •

Please note The Council is not responsible for works to items that have been installed by the tenant. This also includes the previous tenant if you have exchanged or succeeded your tenancy. For example, light switches or door handles you have replaced will remain your responsibility to repair.


Customer careGood customer service is very important to us. We carry out customer satisfaction surveys to check you are happy with how your repair was handledandifyouarehappywiththequalityoftherepair.

Your feedback is important to us and helps us improve the way we deliver our services.

Ifyouarenothappywithanypartofourserviceorqualityofrepairs,pleasecontactusbyeithervisitingtheCouncilofficesinSleaford,telephoning Council Repairs Team on 01529 414155 or email repairs_n-kesteven.gov.uk we will then recall the contractor to put things right at no extra cost.

The Council’s contractorsThe Council makes every effort to use Contractors with good reputations, who understand our needs and meet the following criteria:

• Agreetothehighstandardsofworkmanship;• Reliability;• Conductonsite;• Protectionoftenants’personalproperty;• Maintenanceofessentialservices;and• Achievementofpre-agreedstandards.

Pest ControlPest Control is the responsibility of the tenant. The Council does not offer a pest control service but has negotiated a discounted rate with Pest Express Ltd. Full details of the charges can be found at www.n-kesteven.gov.uk Pest Express can be contacted on 0800 542 6727 or by e-mailing [email protected] remember to tell them you are a resident of North Kesteven toqualifyforyourdiscount.


Insurance We strongly recommend that tenants take out their own personal contents insurance.

NKDC insures the building, but tenants are responsible for insuring personal belongings, decorations and furnishings.

The Council has arranged a “Pay As You Go” Home Contents Insurance Scheme for tenants. This has been done via an independent broker to allow tenants to insure their household contents at competitive rates.

TofindoutmoreabouttheScheme,pleasecontactCustomerServices, by telephoning 01529 414155.

Regular maintenanceServicingOur contractors will visit your home every year to service and test your appliances to keep your home safe. We will carry out:

• Gasapplianceservicingandcarbonmonoxidedetectortesting• Solidfuel,oilandheatpumpsapplianceservicing• Smokealarmservicing

Wewillprovideacertificatetoshowthatyourappliancesaresafe

Exterior MaintenanceWe will:• Carryoutanannualguttercleaningandmaintenanceprogramme

to all known areas where trees and bushes cause gutters to block

• Paintallexteriorpaintwork,cleanUPVCwindowframesanddoors and clean gutters every 8 years


Planned Maintenance and ImprovementsItismoreefficienttoplancertainrepairswhenaprogrammeofworks can be put together to obtain better value for money is received. We will tell you if a day-to-day repair is moved into a planned programme.

NK Home StandardThe council will carry out home improvements based on an expected lifespan of the various components of your home. The NK Home Standard will aim to have no components that are older than this and still meet the Government’s Decent Homes criteria too. We will also make sure that homes are maintained and refurbished to a standard that keeps the occupants safe and warm, whilst also reducing home running costs. The expected lifespans we will use are shown here:

We will publish our programme of home improvements every year on the website. www.n-kesteven.gov.uk/residents/housing

Home improvement liaisonWe consult with tenants where improvement works are planned to their home. We will:

• Notifyyouassoonasweknowforsurethatyourhomeisincluded in a programme of work.

• Letyouknowthecontractorwhowillbeundertakingthework.

• Consultwithyouontheworkplannedandlistentoyourneeds.

Roofs 70Chimneys 50Windows 40External doors 40Kitchens 30

Bathrooms 40Central heating boiler 15Central heating distribution system 40Electric heating 30


• Letyouhavearangeofchoicesonfinishesandthelayoutofrefurbishments for example, kitchens and bathrooms.

• Letyouknowwhentheworkwillstart,withasmuchnoticeaspossible.

• ProvideyouwithaCapitalWorksLiaisonOfficerfromtheCouncilwho will be your main point of contact and who will assist and supportyouthroughouttheworkswhererequired.

• Keepyouinformedifthingschangeandgiveyouaclearexplanation of why things have changed.

DecantingIf your home needs major work, the Council may in exceptional circumstances ask you to move to another property while it is being carried out. This is called decanting. It is arranged so that your safety isnotatrisk,andalsosothatworkcanbecarriedoutasquicklyaspossible. The Council will offer you alternative accommodation if you need to move out. If you do have to move out of your home, you may be able to claim a disturbance allowance.

Home lossSometimes tenants have to move out of their home permanently due toimprovementsorredevelopment.Thisiscalled‘homeloss’.Ifthisdoes happen, you will be entitled to a Home Loss Payment. Rules and regulationsdoapply.FormoreinformationcontactyourHousingOfficer.

Inconvenience paymentsThe Council has a policy for paying compensation if the property is left without essential services, for example cooking or washing facilities. This will be explained fully before any work commences.An inconvenience allowance of £50 is payable where a tenant has experienced one or more of the following for a minimum of eight hours:


• Lossofcookingfacilities;

• Lossofhotwaterandpersonalwashingfacilities;

• Lossoftoiletfacilities;

• Lossofelectricityor

• Lossofheating(between31Octoberand1Maywherethereisnoalternativesuchasgas/electricfire).

An application form can be obtained from the Capital Works Liaison Officerfollowingcompletionoftheimprovementworks.

Aids and AdaptationsIf you are disabled, you may need adaptations, such as ramps, showers and grab rails in your home we will:

• ConsiderallrecommendationsforadaptationsreceivedfromSocial Care (Social Services) and, where appropriate, fund them subject to a means test

• Makeahomevisittomeasureupandconsultonadaptationswithin 20 days of receiving Social Care recommendations and reports

• Prepareforworksandcompleteadaptationswithintwomonthsfor stair lifts, ramps and level access showers. For all others we will agree a timescale

• Wewillaimtofasttrackrequestsforminoraidsthroughourrepairs contract these will be completed within 20 days

For further information please contact the Housing Renewals Team on 01529 414155.


AsbestosAsbestos is a natural material, which was used in the building trade for many years. You are most likely to come across asbestos in the following areas:

Asbestos can be dangerous if its dust is breathed in. Asbestos is not a risk to health if it is in good condition and is not disturbed. If we know asbestos is present we will either:

• Leaveitinplaceandmakearecordofwhereitis,ifitisingoodcondition;

• Sealitalltogetherwithaspecialcoatingtostopitbreakingdown.We will only do this if it is safe to do so. In this situation we will let you know where the asbestos is. We will also ask you to tell us straight away if you think its condition has changed, or if you are planningtodosomethingwhichmaydisturbit;

• Removeitandreplaceitwithanasbestos-freematerial;or

• Bagitandleaveitinplace.

If you are going to be doing anything, for example repairs or decorating, which you think may disturb asbestos, please let us know by telephoning 01529 414155. For further information on Asbestos please see Repairs and Asbestos “GUIDE FOR TENANTS” leaflet

• Floortiles• Bathpanels• Waterheaters• Flues• Garagesroofs

• Watertanks;• Soffits• Boilers• Gasappliances• Pipework

• Fascias• Texturedcoating, (for example Artex)• Pipeboxing


Empty Property Standard When a property becomes vacant we will:

• Checkthatallgasandelectricalsystemshavebeentestedandare safe to use and operate properly.

• Ensureyourhomeisfreeofrubbish,includingtheloftarea,clean, and in a good state of repair.

• Ensureallsanitaryfittingsareclean.

• Makesurethatthegardenisfreeofrubbishthatallpathways,steps and fences that we are responsible for are in a good state of repair.

• Leaveanygrassedareasreadycut.

• Checkthatalldoorsandwindowsareinagoodstateofrepairwith no broken glazing and with all locks and handles working properly.

• Carryoutalltheurgentrepairsandtrytocompleteallotherrepairs whilst the property is empty

• Ensurethatyouarekeptinformedinwritingofanyrepairs,thatwill be carried out around you once you have moved in. This will also provide details of how to contact the contractor to arrange an appointment to undertake the work.

• Ensurethattherearenoriskstoyourhealthandsafetyinoraround your home.

• Lettheincomingtenantknowwhenthepropertywillbeready.

Sometimes we may:

• Leaveminorrepairstobecompletedoncethenewtenanthasmoved in. If this is the case, the incoming tenant will be informed of the timescale for their completion.


• Leaveworktothegardenifthismeansthepropertycanbelettoa new tenant faster. The gardening work will be completed once the property is let.

Right-to-repairThe law states that tenants have the right to receive compensation if the Council does not:

• Carryoutarepairwithinasettimescale;and

• Failstocompletetherepairifithasbeenrequestedforasecondtime.

The right-to-repair does not give you the right to carry out a repair yourself andthenbecompensated.Therepairmustbea‘qualifyingrepair.’

Details of the right-to-repair are set out at www.gov.uk/council-housing orcontacttheDutyHousingOfficer,bytelephoning01529414155.

DisrepairLandlord and Tenant Act 1985If you think North Kesteven District Council has broken its duty to repair your home, you can put forward a claim for disrepair. In these circumstances, a legal representative may issue a notice to the Authority on your behalf. This is under Section 11 of the Landlord and Tenant Act 1985. The notice should state:

• Yourintentiontoclaimcompensationfordisrepair;

• Detailsofoutstandingrepairs;and

• ProofofpreviouscorrespondencethatyouhavemadewiththeCouncil, telling the Authority about the repairs needed.

This course of action must always be considered as a last resort. You should always tell us about your concerns before you go ahead with this process.


Baths/showersWhat is the fault and its number?

1 Water seeping between bath and wall2 Wall tile cracked/missing

5 Tap loose6 Tap dripping7 Bath tap broken

8 Waste pipe blocked

9 Waste leak under bath3 Panel loose

4 Panel broken

10 Shower head blocked11 Shower head broken

12 Shower unit not working

13 Water seeping between shower and wall

14 Shower blocked

Describing Faults

25Your home - repairs and maintenance 32 Your home - repairs and maintenance

Sinks and washbasinsWhat is the fault and its number?

1 Sink tap loose

2 Sink tap dripping

3 Sink top loose

4 Water seeping between sink and wall

5 Sink waste blocked

6 Sink waste leaking

7 Sink waste pipe broken

8 Water seeping betweenbasin and wall

11 Basin loose

12 Basin pipe leaking

13 Basin waste leaking

14 Basin waste pipe broken

15 Basin waste blocked

9 Basin tap loose

10 Basin tap dripping

7(C) Your home – repairs and maintenance.e$S:Layout 1 01/04/2014 15:29 Page 32

Your home - repairs and maintenance26 Your home - repairs and maintenance 33

ToiletsWhat is the fault and its number?

5 Cistern loose

6 Cistern not flushing

8 Flush pipe broken

1 Cistern overflowing

2 Flush pipe leaking

3 Small joint at back of pan leaking

4 Large joint at back of pan leaking

5 WC pan blocked

6 WC pan loose10 Toilet seat loose

9 Toilet seat broken

7 WC pan leaking

8 WC pan cracked or broken



Water servicesWhat is the fault and its number?

2 No water through pipes

1 Stopcock wont turn on or off

7 Gate valve wont turn on or off

3 Water tank leaking4 Water tank not refilling5 Water tank overflowing

6 Hot water tank leaking

Hot water Cold water



GuttersWhat is the fault and its number?

1 Gutter blocked

2 Gutter leaking

3 Gutter broken

4 Hopperhead broken

5 Downpipe blocked

6 Downpipe broken

7 Downpipe bracket broken

8 Shoe broken or missing



DrainageWhat is the fault and its number?

1 Drain blocked

2 Gully surrounddamaged

3 Gully gratebroken ormissing

4 Gully blocked

2 Manhole coverbroken or missing

3 Manhole cover loose



Heating and hot waterWhat is the fault and its number?

6 Immersion heater not working

9 Time clock broken11 Noisy pump or

pump not working

1 Parkray part broken

7 Night storage heater not working

4 Radiator loose

5 Radiator leaking

1 Radiator onlypartly warm

3 Radiator valve leaking

8 Room thermostat broken

10 Programmer needs setting



LocksWhat is the fault and its number?

Cylinder night latch

Mortice deadlock

Rim Lock

3 Lock broken4 Lock not

workingproperly

1 Lock broken2 Lock not

workingproperly

Bolt

Mortice lock

9 Bolt damaged or missing

Internal door latch

10 Latch broken

5 Lock without handle broken

6 Lock not working properly

7 Lock with handle broken

8 Lock not workingproperly



Doors - internal and externalWhat is the fault and its number?

External door

7 Closer on top ofdoor not working

Internal door

9 Door sticking

10 Door needs rehanging

11 Closer on side ofdoor not working

8 Frame loose

3 Door sticking

4 Door needs rehanging

5 Panel broken

6 Weatherboard loose

1 Frame damaged2 Frame loose



Kitchen unitsWhat is the fault and its number?

1 Hinge broken

2 Catch broken

3 Shelf broken

4 Wall unit needs refixing

5 Wall unit needs repair

6 Kitchen drawer won’t open/close properly

7 Hinge broken or missing

Wall unit

Base unit

11 Base unit loose10 Worktop support loose

8 Worktop needs repair9 Worktop loose

12 Base unit door loose

13 Base unit door won’t open/close properly



RoofsWhat is the fault and its number?

1 Chimney pot loose or missing

2 Pitched roof leaking

3 Flat roof leaking

4 Ridge tiles loose

5 Ridge tiles broken or missing

6 Hip tiles broken or missing

7 Slates broken or missing

8 Tiles loose

9 Tiles broken or missing



WindowsWhat is the fault and its number?

Timber window

1 Frame damaged

2 Window will not open/close properly

3 Side handle broken

4 Side handle needs repair

5 Bottom handle needs repair

Sliding window

6 Sliding window will not open or close properly

8 Sash cord broken onwindow

7 Fastener on sliding window broken

PVCu window

9 PVCu window will not open or close properly

12 Hinge needs repair

13 Hinge broken



Metal window

14 Window will not open or close properly

17 Bottom handle broken





Floors, walls and ceilingsWhat is the fault and its number?

1 Plaster around fitting crackedeg: electrical socket

2 Plaster on wall cracked

3 Plaster on wall needs patching

4 Skirting loose5 Skirting broken

6 Quarry tile loose7 Quarry tile broken

8 Floorboards loose

9 Vinyl tile loose10 Vinyl tile broken11 Vinyl floor

sheeting loose10 Vinyl floor

sheeting broken



Electrical FittingsWhat is the fault and its number?

1 Fan not working properly 2 Smoke detector needs repair

3 Cooker switch loose4 Cooker switch broken

5 Double socket loose6 Double socket broken

7 Single socket loose8 Single socket broken



Electrical FittingsWhat is the fault and its number?

1 Ceiling rose broken

2 Pendant broken

8 Outside lightbroken

5 Cover broken

3 Ceiling switch broken

4 Ceiling switch loose

9 Single switch broken10 Single switch loose

11 Double switch broken12 Double switch loose

6 Loose7 Broken



Fences and GatesWhat is the fault and its number?

1 Interwoven panel broken

2 Interwoven panel loose

5 Timber post needs repair

6 Timber post loose

7 Gate latch broken

8 Gate wont open/closeproperly

9 Gate needs rehanging

3 Chain link needs repair

4 Chain link loose

12 Timber gravel board loose

13 Timber gravel board needs repair

14 Concrete gravel board needs repair

10 Timber fence loose

11 Timber fence needs repair


40 Your home - repairs and maintenanceYour home - repairs and maintenance 47

Garages/ExternalsWhat is the fault and its number?

1 Path cracked

2 Paving slabs uneven

6 Door springsnot operating

4 Garage roof leaking

5 Door not opening orclosing properly

3 Garage door damaged

7 Lock broken8 Lock and locking

bar broken


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