Stanhope St Annes

Your GREATNeighbourhoodCharter

At New Charter we would like allour neighbourhoods to be greatplaces to live. We would like themto look great, have great services,feel safe and be a place for bothwork and recreation.

To create great communities wewould like everyone to work togetherto decide how their localneighbourhood should develop andgrow in the future and to improve onthe services they don’t like andmaintain those that they do.

To make sure this happens we haveproduced a neighbourhood plan foreach of New Charter’s 32 newlydefined neighbourhoods and this oneis yours. The plan will run for 3 years

and will be reviewed annually withresidents to assess our progress.

It identifies the main issues that affectyour neighbourhood and what needsto be done both by us and ourpartner organisations to addressthem. We want to focus all ourefforts on making sure you have agreat place to live so we will beworking just as hard with a rangeof other organisations on some ofthe wider issues such as employmentand crime.

Remember, you are the experts inwhat it’s like to live in yourneighbourhood and you will be ourmost important partner of all.

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Your GREAT Neighbourhood Charter

You are the expertsin what it’s like tolive in yourneighbourhoodand you will be ourmost importantpartner of all.

The Stanhope StAnnes neighbourhood is

situated to the west ofTameside bordering Denton and

Dukinfield and consists of several terraced properties,

1930’s semidetached houses and a number of

maisonettes and flats.

St Annes is situated adjacent to Stanhope and benefits

from the same amenities; although similar in numbers to

Stanhope, St Annes is in direct contrast.The properties

are traditionally built two and three bedroomed homes

with front and rear gardens and some small blocks of one

bedroomed flats.The area is well designed with a green

open space running along the back of Howard Street and

St Annes Road. Highfield Street, Springfield

Street and Howard Street consist of

terraced two bedroomed properties with

rear yards and are also situated adjacent to

Stanhope benefiting from the same amenities.

Stanhope comprises of 198 maisonettes; one, two

and three bedroomed properties built from non-

traditional materials.All the properties are occupied

by New Charter customers and the

neighbourhood benefits from full CCTV

coverage.The area is urban, with small green spaces

dotted throughout the neighbourhood which have been

thoroughly utilised by the Audenshaw Residents

Association to grow fruit and vegetables for the

community.There are play markings situated around the

area to provide positive play for the children.

There is a park close by on Cemetery Road with an

excellent assortment of interesting play equipment as

well a football pitch with full sized goal posts and a kick

wall for football practice.There is also a smaller park at

the end of St Annes Road which falls under the Denton

ward, with play equipment and five-a-side goal posts.

There is a thriving Neighbourhood Home and

Community Hub where a variety of events are held as

well as information surgeries, a youth club, a walking

group,“cook and eat” and health care sessions.

There are a few local shops within easy walking distance

including a Post Office and general stores with larger

chain stores situated a short distance away at Crown

Point North.The community centre run byTameside

Metropolitan Borough Council is situated on the junction

of Denton Road and Shepley Road and sessions held

there include dancing and bingo.There are local schools

in the area to accommodate different age groups,

Audenshaw High School and Poplar Street Primary

School, there is also a children’s centre situated on the

site of Poplar Street School.

There are good bus links to Denton and Ashton and a

train station approximately one mile away at Guide

Bridge which has a direct link to Manchester.The nearest

hospital is in Ashton, with access to doctors and dentists

which are situated along Denton Road.

neighbourhood benefits from full CCTV

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GREAT place to live...

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We have identified a range ofindicators that tell us overall howgreat your neighbourhood is.These indicators are designed totell us how much support weneed to give a neighbourhoodand what specific areas seem tobe causing the most problems sothat we can target services andresources to improve them.

We are using a simple rating of 5,4 or 3 stars; 5 stars being the bestrating, so you can see easily howindividual sections within yourneighbourhood are performing.Each individual indicator we haveused has its own star rating whichwhen combined together producean overall star rating for yourneighbourhood.

The indicators range from the timetaken to relet houses toemployment and education. Youcan see them all below with anexplanation of what the ratingsmean for your neighbourhood.

Down your street

Here is a map and a list of streets included in your neighbourhood togive you an idea of exactly where your plan covers.

Does your neighbourhood have star quality?

Tame Street

Stanhope &St. Annes

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Aldwyn Close

Barnwell Close

Cemetery Road

Cook Street

Haughton Street

Highfield Street

Hope Street

Howard Street Audenshaw

Howard street Denton

Oak Street

Pennine View

Pine Close

Progress Avenue

Queen Street

Rowcon Close

Springfield Street

St. Annes Road

St. Hildas Road

Wellington Street

Werneth Street

Yew Street

% of current rent arrears

The neighbourhood has a relatively high level of rent

arrears which means a number of households may

be experiencing money management issues and be

at risk of losing their homes. It is likely that a number

of households may benefit from additional support.

Average time to releta property

The time it takes to relet a property across the

neighbourhood is generally satisfactory but there

is room for improvement. Some properties take

longer to let indicating that some properties are

not as popular as others and it can also take some

time for people to be able to move into their

new homes.

Average number of repairs

The average number of repairs per property is

relatively low and indicates that properties do not

have any significant issues in terms of maintenance

costs or property damage.

Tenancy turnover

This shows that on average a significant number of

people who move into the neighbourhood may

only stay in their homes for a relatively short period

of time.Although this varies across the

neighbourhood it does indicate that many people

are not as happy living in the neighbourhood as they

could be and a significant number choose not to

stay in the long term.

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% of live antisocialbehaviour cases

The neighbourhood experiences some antisocial

behaviour or neighbour nuisance cases.This indicates

that while the majority of New Charter residents

treat each other with respect there are some

incidents that do occur that have a negative

impact on people’s ability to relax and feel

secure in their homes.

Neighbourhood satisfaction

People’s general satisfaction with the neighbourhood

as a place to live is good, but there are some factors

that spoil their experience and affect their

enjoyment of the area.

Crime

People in the neighbourhood experience high

levels of crime and vandalism in relation to similar

neighbourhoods inTameside.This means that people

do not feel as safe and secure as they should, living

in and walking around many parts of the

neighbourhood.

Health

The neighbourhood has some issues with peoples

health and disability levels compared with similar

neighbourhoods inTameside.This could indicate that

more people than usual may have mobility problems

of one sort or another, need some long term

medical support in their homes and perhaps feel

quite isolated.

Employment

The neighbourhood has significant problems with

employment levels compared with similar

neighbourhoods inTameside.This indicates that

many people in the neighbourhood are having

difficulty accessing the jobs market and a significant

number may not be well qualified for the jobs

that are available.

Education and skills

The neighbourhood has quite poor levels of

educational attainment and skills.This indicates that it

may be difficult for people to access the training

they may need to help gain employment or develop

their existing career prospects.

Household income

The neighbourhood has some problems with family

income levels compared with similar

neighbourhoods inTameside.This indicates that

some families may suffer the effects of deprivation

and have difficulty in making ends meet.

Access to services

People in the neighbourhood have relatively good

access to a range of shops and services from a

variety of organisations which are near to their

homes.This indicates that it is relatively easy to go

shopping for a range of goods as well as access

advice and support on a range of issues in the

neighbourhood.

Neighbourhood overallstar rating

This neighbourhood has the potential to be a great

place to live but is currently experiencing a number

of issues that affect people’s overall quality of life

and enjoyment.The main aim for this

neighbourhood is to identify a range of activities,

service and initiatives that will significantly improve

people’s day to day living experience.

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Local knowledge: Auditing your neighbourhoodWhile the indicators show us useful trends and point us in the right direction we need more localknowledge to identify some of the specific issues we need to address.

To gather this information we have conducted a neighbourhood audit asking the people who live andwork here to identify what they think the issues were.

Generally the neighbourhood has significant

problems with antisocial behaviour.The issues

mainly relate to noise disturbance, neighbour

disputes, disturbance caused by inconsiderate

behaviour and unauthorised pet ownership; a

large amount of which occurs in the blocks of

flats.There are also more serious issues linked to

drug related activity, substance abuse and

domestic violence.

Demand for the neighbourhood is variable with

some properties being more difficult to let because

of nuisance issues.This also affects the overall

frequency at which people move in and out of

the neighbourhood and can reduce the sense of

community in some areas. More traditional houses

in the neighbourhood are still in demand and

easy to let.

Dog fouling, fly-tipping and abandoned refuse bags

are persistent problems and negatively affect

neighbourhood appearance.There are also some

fencing issues and a small number of overgrown

patches of land which also have a negative impact

as does the leaving of personal belongings on

access balconies.

In terms of property condition there are problems

with a lack of floor covering in some flats and

on several landings with floor covering becoming

discoloured on open walk ways. New bathrooms

and kitchens are also needed in some

terraced properties.

The Neighbourhood team work closely with

the local residents group who as well as being a key

player in improving the neighbourhood, provide

excellent feedback on neighbourhood services and

resident priorities.The team would also like to

work with the group to see how they can increase

input from some more difficult to contact residents.

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What our Neighbourhoodteam told us

The Hub provides a very effectiveresource for drop in services andcommunity activities for a large partof the neighbourhood population butthere is a need for a larger centre forsome activities.

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What you told us

On average the people we spoke to rate the

neighbourhood 8 out of 10 as a place to live. So

while people are positive about the area there are

still some quality of life issues that people think need

to be addressed.

On a more positive note some of the best features

identified about living in the neighbourhood were:

the clean appearance, helpful neighbourhood

service, caretakers, the residents group and

friendly neighbours.

The issues identified as about living in the

neighbourhood were: noise levels in the flats, dog

fouling, antisocial behaviour, drug dealing and poor

access to shops.

People raised specific issues with us about:-

The poor refuse bin provision

A lack of police patrols

The need for more children amenities

The need for more local shops

Improved access to none charging cash machines

The need for a local doctor’s surgery

The possibility of volunteers tidying up

local areas

Development of a Community cafe

More broadly people saw lack of access to

employment opportunities, adult education, library

facilities and banking services as things that had a

direct impact on the neighbourhood.A lack of

places to eat and a lack of facilities for young

people were also identified.

Some of the best features identified about living in theneighbourhood were: the clean appearance, helpfulneighbourhood service, caretakers, the residents groupand friendly neighbours.

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There are significant health issues in the

neighbourhood compared with the rest ofTameside

particularly in terms of higher mortality, drug and

alcohol dependency and mental health illness;

compounded by poor access to the right kind of

health services and non-healthy lifestyles. Provision of

the right kind of services for young families and

children in parts of the neighbourhood is also a focus.

Levels of teenage pregnancy are relatively high in

some parts of the neighbourhood.

Crime is a significant issue in many parts of the

neighbourhood particularly in terms of criminal

damage, drugs and car related criminality;with the

design and layout of some parts of the

neighbourhood making areas more vulnerable.There

is also a concern about the rise in domestic violence in

the area.

Access to employment, training and poor educational

attainment are barriers for people in the

neighbourhood generally and have a particularly

significant effect on young adults in the

neighbourhood,with a number of agencies

identifying poor links to employers, training providers

and poor preparatory support.

A variety of agencies think that young people in the

neighbourhood also suffer more generally in terms of

access to a range of facilities as well as a lack of

personal development opportunities. It was also felt

that more work in these areas would have a positive

effect on youth related antisocial behaviour.

There is thought to be a general lack of variety in

terms of play facilities and activities for younger

children and a lack of early years provision is also seen

as a problem.

There is an identified for more intensive family

support services for a number of households who are

experiencing problems.

Household income is an issue for some families with

agencies identifying problems with benefit

dependency.Agencies thought there could also be

problems for residents in terms of loss of income as

part of Government’s welfare reform and an increase

in debt issues.There were also concerns about loan

sharking activities affecting some residents.

Access to amenities is generally good in the

neighbourhood and is complimented by a variety of

drop in sessions, however access to shops locally is an

issue in terms of variety.

What other organisations told us

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What we saw together:

Untidy strip of land behind garages on Pine Close

Land to the rear of the greenhouse suite is used

for fly tipping

Land near Progress Avenue is overgrown and

littered and there were some more widespread fly

tipping on nearby bits of land

Problem with limited room for refuse bin storage

Abandoned furniture in communal areas

Street lighting to pedestrian only areas is a

persistent problem

Lack of greenery and landscaping in flat areas

Stark green areas in the St Anne’s area which

need improving

Demolished garage sites need landscaping

Fencing to Cook Street garage site need completing

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Neighbourhood and community management

Increase physical officer surveillance to

complement enhanced CCTV surveillance in

antisocial behaviour (ASB) hotspots.Working in

partnership with the Community Safety team

on a long ternASB action plan.

To reduce the incidence of ASB in the

neighbourhood and reduce property

turnover in affected areas.

December 2013

Increase joint working with the Police on

ASB visits to residents and police surgeries.

To reduce serious or persistent ASB issues

by early intervention with the Police and

increase deterrence for perpetrators.

December 2013

Work with Police and the Community Safety

team on target hardening, surveillance of

youth related nuisance, congregation in

communal areas and develop a more general

policing plan targeting domestic violence,

drug and alcohol use, vehicle crime and

crime against vulnerable groups.

To reduce levels of vandalism and

increase feelings of security for

customers who feel vulnerable to crime.

Development of a long term crime

prevention strategy will ensure consistent

policing approach.

December 2013

What? Why? When?

What do we need to do to make thisa greater place?The aim of this section is to identify the activities needed to improve thequality of life in the neighbourhood based on what we haveestablished and what you have told us. It’s effectively an action planwhich shows what needs to be done in more detail.

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Develop a neighbourhood wide HomeWatch

group with support from New Charter.

To increase the level of surveillance in the

neighbourhood and therefore increase

the feeling of security and empowerment

against crime.

June 2013

Review the current facilities and range of

activities for young people and children.

To provide a broader range of activities

for young people and children and

improve their quality of life.

October 2014

Increase the involvement of New Charter

Youth team to develop diversionary activities

with young people through outreach

activities at established youth bases.

To reduce the level of antisocial behaviour

from youths by providing positive

activities and links to other services.

June 2013

Undertake a joint review of childcare and

early years provision withTMBC teams.

To improve the quality of children’s

support services in the neighbourhood

and increase households ability to work

full or part-time.

July 2014

Work in partnership withTMBC on refuse

services, litter issues, open space

maintenance standards and a joint review of

the condition of pavements.

To improve neighbourhood appearance

and kerb appeal.

February 2014

What? Why? When?

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What? Why? When?

Work with partners to increase signposting

of residents to health advice and services, to

include contraception advice, drug and

alcohol support and health and fitness advisors.

To improve the health of residents in the

neighbourhood and the support available.

July 2013

Consistently signpost and refer customers

and their families to training, employment

and money advice service.

To increase individuals opportunities of

gaining employment and maximising

their income.

March 2013

Work with partners and specialist agencies

to provide debt advice and access to basic

financial services.

To increase residents access to banking

services, affordable credit and insurance.

March 2013

Working in partnership withTMBC and New

Charter’s Regeneration team to support and

enhance a Job club in the Hub for training

referrals and sign posting.

To improve access to employment,

support in applying for jobs and training.

June 2013

Review the range of activities, advice and drop

in services from other agencies at the Hub.

To increase resident’s access to advice,

drop in services and community

activities and improve networking in

the neighbourhood.

September 2013

Work with partners to address dog fouling

and increase the activities ofTMBC

environmental patrollers to improve

prevention and surveillance activity.

To reduce incidents of dog fouling in the

neighbourhood and raise awareness of

the issue in the community.

June 2013

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What? Why? When?

Review the shopping and banking facilities

with residents and service providers.

To identify where access to local shops

and cash machines is needed.

August 2013

Work with partners to obtain access

and use of a larger community centre

close to the neighbourhood.

To maintain the capacity of the area

and to support medium to large scale

activities and community events.

October 2014

We aim to... Reducethe level of antisocialbehaviour from youthsby providing positiveactivities and links toother services.

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Increase the use and targeting of

neighbourhood mediation services

for disputes.

To reduce neighbourhood disputes and

improve neighbour relations.

April 2013

Increase tenancy and neighbourhood

enforcement on activities that affect quality of

life e.g. nuisance, upkeep of gardens, noise

and pet ownership.

To improve the quality of life for the

majority of residents as well as identify

and reduce unacceptable conduct.

April 2013

Make targeted calls and visits to customers in

rent arrears to address the arrears and

signpost to advice services.

To reduce arrears in the

neighbourhood and therefore reduce

the number of customers whose

home is at risk due to debt issues.

March 2013

Signpost and refer customers who may

benefit from the help of New Charter’s

Welfare Benefits Advice team.

To reduce the number of evictions for

non-payment of rent and provide more

help and advice on managing finances.

January 2013

Provide increased support to customers

who may be experiencing drug and

alcohol related problems.

To reduce levels of neighbour nuisance

and disputes in properties and help

identified residents to access health

support and services.

September 2013

Tenancy

Apply the community contribution criteria

from New Charter’s Allocation Policy to

ensure a sensitive lettings approach to reduce

lifestyle clashes thorough unsuitable lets.

April 2013To maintain community stability, reduce

turnover of properties once let and

decrease neighbour disputes and reduce

lifestyle clashes thorough unsuitable lets.

What? Why? When?

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We aim to... Reduce levels of neighbour nuisance anddisputes in properties and help identified residents toaccess health support and services.

What? Why? When?

Neighbourhood team to carry out

monthly neighbourhood inspections

(open to residents).

To provide regular monitoring of street

level appearance and visible issues.

February 2013

Visit older and vulnerable customers

annually to assess any support or

adaptations needs.

Hold a regular housing surgery in the

neighbourhood.

To make it quick and easy for residents

to access services and for

neighbourhood issues to be dealt with.

February 2013

Provide increased support to identified

vulnerable customers and link them to

specialist support and advice services as well.

To help identified customers successfully

manage their tenancy and reduce

lifestyle clashes with other residents.

April 2013

To maintain the quality of life and

independent living for older residents.

September 2013

Target customers who may be affected

by welfare reform and provide advice

and support.

To increase awareness of potential issues

and help reduce debt and/or financial

problems caused by welfare reform.

March 2013

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Home

What? Why? When?

Develop a planting scheme near to the

bungalows in the neighbourhood in locations

where unauthorised games are played.

To reduce low level nuisance from

street games in appropriate areas.

May 2013

Undertake a review the feasibility of drive

ways for bungalows.

To improve parking congestion in the

neighbourhood.

November 2014

Undertake a review of the internal flooring in

the flats on Howard Street and completion

of the planned flooring replacement in

Stanhope flats.

To improve the quality of life for existing

residents and the appeal of flats to

prospective customers.

December 2013

Undertake a review of external communal

area maintenance including pavements,

access roads and shared walkways.

To identify any remedial work needed

to improve neighbourhood appearance

and the appeal of properties.

October 2014

Undertake a review of local play facilities

provision in consultation with residents.

To ensure children have well placed safe

places to play.

August 2014

Develop the landscape of the demolished

garage site.

To improve neighbourhood appearance. January 2014

Develop a kitchen and bathroom replacement

programme for acquired properties.

To improve the quality of life for existing

customers and improve the appeal of

properties to prospective tenants.

April 2015

Undertake a review of fencing and

boundaries, including a review of fencing

to communal areas.

To assess if existing fencing is adequate in

terms of security and appearance and

identify any specific work needed to

clarify boundaries.

September 2013

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What? Why? When?

Jan 2015

To improveneighbourhoodappearance.

Develop a replacement programme

of UPVC doors for the maisonettes

to prevent crime related damage.

To improve the appearance and appeal

of maisonettes.

July 2013Undertake a review of refuse bin

storage provision in flats.

To identify what can be done to reduce

bin storage issues and improve the

effect on neighbourhood appearance.

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Involvement and empowerment

What? Why? When?

Continue to work with the residents group

and provide any support they require to

develop their activities.

March 2013

Consider the feasibility of setting up a

community cafe and shop as a social

enterprise venture with interested residents.

April 2014

Ask interested customers to be street

representatives whose role will be to report

any issues they or other residents are

concerned about in their street or the wider

neighbourhood.The Neighbourhood team will

also contact the street representatives once a

quarter to check progress and provide support.

May 2013

Set up a neighbourhood improvement

group with residents.

May 2013

Develop customer inspections on key

customer identified issues.

June 2013

Set up a neighbourhood facebook page. May 2013

To obtain detailed feedback from

residents specifically on service and wider

neighbourhood issues and work with

them jointly on neighbourhood priorities.

To improve shopping provision for

residents, generating access to facilities that

support community activities, building

community networks and developing the

community’s’ ability to work on projects

with others.

This will provide a way for customers to

report any issues to staff and to have

them addressed promptly.This will also

help improve the day to day service.

To ensure services are more customer and

neighbourhood focused.

To increase customer led monitoring of

issues by getting the ‘customer eye’ view.

To encourage a different type of dialogue

between residents with each other and

with staff.This will help with regards to

reporting, supporting and discussion.

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What? Why? When?

Hold weekend community information

events or fun days 4 times a year and hold

seasonal activities at Easter and Halloween.

To improve the neighbourhood

appearance and increase community

spirit, building positive relationships with

neighbours and increasing the

community’s knowledge of what services

and opportunities are available.

June 2013

Introduce DreamScheme work where

youths help improve neighbourhood

appearance or help other residents.

To build community cooperation and

networks, increase community spirit and

self-help and improve inter-generational

links and respect.

January 2014

We aim to... Improve the neighbourhood appearance andincrease community spirit, building positive relationships withneighbours and increasing the community’s knowledge of whatservices and opportunities are available.

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What next?Great progress we hope!!

Work has already begun in yourneighbourhood on the various actionsoutlined in Your Great NeighbourhoodCharter as well as in our other 31 NewCharter neighbourhoods. We would likethe Great Neighbourhood Charters tomark the start of a new phase of activityaimed at ensuring that all ourneighbourhoods are the great places thatwe all want and know they can be.

We will be reviewing the Charter frequently this

year and we will keep you updated on the

progress, you will have the opportunity to be

involved in this so please watch out for

advertised activities or requests for feedback.

However there is no need to wait until then…

if after reading this you have any questions

comments or suggestions or if you would like to

get more involved in helping us identify what we

could achieve in your neighbourhood please

contact us and give us your thoughts.

You can do this by ringing 0161 331 2000 or

contacting us via your preferred method, we can

also arrange for someone to call and visit you in

your home if you would prefer, we would really

like to hear from you.

689

Number ofresidents =

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Neighbourhood Fact FileHere are some facts andfigures about the peopleand properties that makeup your neighbourhoodwhich we thought you mayfind interesting.

374Properties by type

Houses 99

Bungalows 73

Flats 27

Maisonettes 198

Number ofproperties ownedby New Charter =

689

Number of residents =

Houses

Bungalows

Flats

Maisonettes

55+

27.29%

18 - 25

11.90%

Under 16

20.03%

Black

Minority

Ethnic

7.55%

We hope that over the next three years through the actionsoutlined in your Great Neighbourhood Charter we will reallymake a visible difference to your neighbourhood, making itmore attractive for those living or thinking of living in it andimprove resident’s quality of life.

We think the key to success will be to continue to work togetherwith you to achieve this.

Final Thoughts

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Contact us

Home and Community Hubs

2 Henrietta Street,Ashton

9 Albert Street, Denton

12 Clarendon Street, Hyde

63 Grosvenor Street, Stalybridge

Head office:New Charter,

Cavendish 249,

Cavendish Street,

Ashton-under-Lyne

OL6 7AT

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Main switchboard:0161 331 2000

Emergency housing & repairs calls:0800 027 0828

If you need an emergency repair during the following times:

- Before 8am and after 6pm Monday to Friday

- During weekends and Bank Holidays

Antisocial behaviour helpline:0800 027 0522

(24 hours a day)

contact@newcharter.co.uk

www.newcharter.co.uk

newchartergroup

@newchartergroup

@

Resource Housing Reg. No. 2111