your edge week playbook

YOUR

EDGE

WEEK

PLAYBOOK

Your templates and activities

to help you reach new heights.

THIS IS YOUR JOURNEY TO

REACH NEW HEIGHTS AS A

LEADER IN HOMESERVE

It will mean different things for

everyone of you. A combination of

one or more from the list below….

I am• More self-aware

• Clear on my career path

• More confident I can fulfil my potential

• Excited by my personal development plan

• Confident I can be more effective in my current

role

• Looking forward to being an effective Facilitator

• Now sure how to grow more leaders around me

• More knowledgeable on how to get my inner

game and my mental wellbeing right

MONDAY’S WALK AND TALK: SELF MANAGED

Read this article from Clayton Chrtistensen: How Will You Measure Your Life:

https://hbr.org/2010/07/how-will-you-measure-your-life

Make your own notes as you read this article.

Then summarise your reflections:

• What are your top 3 insights or lessons from this article?

• How can some people be successful in work but unhappy in life?

• What lessons from this article can you apply in your life?

ON YOUR WALK AND TALK: 30 mins and 30 mins

• Agree confidentiality

• What are your three biggest insights? Probe: which one stands out as the most relevant to you? Probe: why is this

so significant for you?

• How will you apply this insight into your life? Probe: what does good look like. Probe: what will be different in 6

months time?

• What small changes can you start making today? Probe: what will you find most challenging? Probe: Who can

help you on your journey? Probe: what would you hope to learn from them?

• How will you prioritise your own happiness AND be successful at work? Probe: what gives your life meaning?

Probe: when are you at your happiest? Probe: are you fulfilling your potential at work?

• Summarise for me: what really got your thinking today? What will you DO? What is your vision for your life and

work? How will you be true to yourself when you leave the Edge Programme?

https://hbr.org/2010/07/how-will-you-measure-your-life

SELF-MANAGED: YOUR HOPES FOR THIS WEEK

Like anything in life, you will get out of this week – what you put in. So set your

intentions and your expectations:

• If I look back on the last 6-12 months, what is it about my leadership I

NEED to improve?

• If I were paying $5 000 out of my own pocket for this week, what would I

want to learn?

• How committed and invested am I in getting maximum value from this week

(where 1 is low and 10 is high)?

• By Friday this week I want to feel……..

• What simple ground-rules will ensure you achieve your goals for this week?

• What are your expectations of Chris, Matt and Sukhwant, your Facilitators?

• Be ready to share some of this on the live workshop

Morning for US

Afternoon for Europe

YOUR LIFE LINE

You’ve heard the saying: ‘what doesn’t kill you

makes you stronger’! As a result of bullying at

school, you now stand up for unfairness. You

are mentally stronger. It gave you the drive to

keep improving and stand up for yourself.

• What events in your life have made you

stronger?

• Who are the people in your life that inspire

you or have influenced who you are today?

• Who has been the biggest influence in

your life?

• Who or what has shaped you as a leader?

• What are your values in life and what do

you stand for?

Tell your story through your words and

pictures.

Birth of

daughter

Bullied at

school

Got

married

at 21

My early

yearsChallenges at

work

Divorce

Adjusting

to life

post

Covid

REMINDER

You will be facilitating the LifeLineActivity with 3 colleagues on Friday.

• Have you asked the 3 colleagues?

• Have you sent the invites?

• Do you have a back-up in case one colleague pulls out due to work commitments?

Morning for US

Afternoon for EuropeENERGISER:

• You have 10-minutes preparation for this activity:

• Go to your ‘box of magic’ and create a 3-D animal (origami, balloons, anything else)

• The animal must reflect ONE of the following:

• Your key value in how you live your life

• The help and support you need from your colleagues this week

• What does ‘leadership’ mean to you

You will then have a maximum of 60 seconds to share your animal and the question you have chosen to respond to.

Morning for US


YOUR VALUES CARDS

Part 1: Lay our the grey cards: CRITICAL,

IMPORTANT, DESIRABLE AND NOT

APPLICABLE

Part 2: sort through all 51 cards (maximum 2 seconds

per card. Read it and place it)

Part 3: Cluster your CRITICAL CARDS. What does

this tell you? Make your notes in your journal.

Part 4: Select your top 3 cards. Your ‘non-negotiables’.

If these 3 needs were not met, I would consider

resigning!

Part 5: Now rate each of your top 3 cards. In the last 3

months, how strongly was each card fulfilled (1 low and

10 is high)

DAY TWO: MORNING JOURNALLING

Review your notes and the agenda from Day One. 10 mins

• What was your highlight from day 1: the one thing you will not

forget?

• What else got you thinking?

• What are your big lessons?

• How will you apply these lessons when you get back to

business?

• What activities from day 1 would you like your team (others) to

experience

DAY 2: COACHING USING VALUES CARDS (SELF-MANAGED)

Part 1: Refer back to your journal notes for the Values cards

Part 2: Partner up with a colleague and decide who will take on role of Coach first. As the

Coach use this structure and/or add your own questions: 20 mins

• What were your critical cards? Probe: which headings had the most cards? Probe: what do

these cards tell you about what drives you and motivates you? Probe: which of these

headings do you believe will still be critical in 12 months?

• What were your top 3 cards? Probe: why do these matter to you? Probe: what happens when

these 3 needs are not being met?

• Which card has the lowest rating (on a scale of 1-10)? Probe: give me some context: why?

Probe: what do you need to do to move the score from eg 5 to 6? Probe: what do you need

to do to move from 6 to 7?

• What conversation will you have with your Manager when you leave this workshop?

• Summarise: what are your key take-aways from this conversation?

Part 3: swap roles: 20 mins

INNOVATING YOU AND INNOVATING HOMESERVE (SELF-MANAGED)

Part 1: 30 minutes

• What would your life be like if the RC > RL (rate of change were greater than your rate of learning)?

• What would be different, if your RL were greater than the RC?

• Part 1: Watch this 20 minute TED Talk interview with Reed Hastings of Netflix:

https://www.ted.com/talks/reed_hastings_how_netflix_changed_entertainment_and_where_it_s_headed• Make your notes in your journal of how Netflix has really understood their customers and been able to give their customers

an amazing ‘user experience’.

Parts 2-4: 30 minutes

• Part 2: In your current role, what would your story be of changing the customer experience? How can you (your team, your

Function) innovate for the customer? You decide if you’re doing this for an internal customer or external customer. Think

through: what frustrates them currently? What stories do you have of what improvements your customers want? What few

things if you changed would have the biggest impact on your customer experience?

• Part 3: Lay out the 20 story cards (with text on blue background) from the silver box of cards.

• Part 4: Select the 3 cards that will help you to convey your innovation story. What would you be saying in your TED Talk

interview, of how you helped Homeserve innovate the customer experience?

Part 5: Walk and Talk: 30 min and 30 mins

• As the Coach help your colleague to tell their story for each card. What’s the current reality and what would ‘amazing’ look

like? Probe: how big is the step-change. Probe: where would they start? Probe: how has this situation arisen? Probe: what’s

within their control to influence and what is outside of their control? Probe: do the same for cards 2 and 3. Probe: how will

they engage their team behind this same activity?

https://www.ted.com/talks/reed_hastings_how_netflix_changed_entertainment_and_where_it_s_headed

E-GROUP REVIEW OF HOW YOU CAN BE AN

INNOVATOR AT HOMESERVE?

Take it in turns to share your responses to the

following:

• What inspired you from the last activity?

• What actions will you take when you get ‘to work’

• Which customer cards did you have in common?

• Post your shared learning on the Edge

WhatsApp Group

Morning for US


DESCRIBE YOUR MOUNT EVEREST

Create a power-point slide to highlight:

1. Your Mount Everest is a big landmark goal.

Something which excites and scares you in equal

measure. Something you can deliver which will be

a game-changer for Homeserve or your team.

Ideally, this should have some connection with

your 3 story cards.

2. What are the big challenges or obstacles you’ll

need to overcome to reach your Mount Everest?

Be as specific as you can and name them on your

flip-chart.

3. What leadership will this Mount Everest need

from you? What’s in your comfort-zone? What will

you find most difficult? What coaching would

you value from your A-Team?

1. Describe your Mount

Everest

2. What obstacles will you

need to overcome to reach the

top of the mountain?

3. What leadership will this need

from you? What strengths can you

use? What development needs may

hold you back?

Morning for US


THOUGHT FOR THE DAY

Sometimes it’s not what’s outside of us that

holds us back – it’s what’s on the inside. We

often think I need more skills like: strategic

thinking, presentation skills, influencing skills

to be a more effective leader. But in reality,

smart people can be held back by their own

doubts. They may lack self-belief or self-

confidence. They may question their ability or

authority to show up as a leader. They may

ask, why should anyone be led by me?

What do you agree with in this statement?

Why would smart people hold themselves

back?

Morning for US


WHEN YOU’RE HAVING A BAD DAY…….

Part 1: When you’re having a bad day, which Wolf

do you feed? How do you end-up holding yourself

back? What does your Inner Critic say and what do

you listen to?

• Lay out the self-limiting belief cards. Refer to

your silver box and pull out the 20-cards (text

on pink background).

• Pick the 3 that describe you when you’re having

a bad day.

• Work through the A4 sized silver manual – you

will find a page that corresponds with the

image you have chosen. Bookmark the page

with the card.

• Write down the tips and hints that speak to you

(in your journal).

Morning for US


PEER-TO-PEER COACHING…….

Part 2:

Adopt ‘pull style’ coaching as best you can –

even though it may not come naturally

Use this structure if helpful:

• What’s the SLB you want to focus on first?

• In what situations…..

• How does this hold you back?

• What insights from manual were helpful?

• How will you practice these tips?

Morning for US


WHAT IS PULL STYLE COACHING?

• Be 100% present

• Turn off your judgement

• Be a generous listener

• Listen between-the-lines

• Keep asking searching questions

• Adopt the ‘laser technique’ – focus on one

topic/issue vs being ‘the butterfly’.

• The presenting issue is never the real

problem

• Ask neutral questions vs leading questions

• Create a safe place for your colleague to

think aloud

• Offer no advice or solutions

• Park your ego

Morning for US


COACHING FEEDBACK TEMPLATE

Use this template to write down what was said. Write verbatim vs summarising. eg don’t write ‘asked a good

question’ – write down the actual question they asked.

Connecting: what examples of words and language to establish trust and put the other person at ease?

Probing: write down the questions asked by the Coach. Did they dig deeper? Did they clarify? Did they take

statements at face value?

Insights: how well did they summarise and get buy-in from their colleague?

Way Forward: how well did they coach on creating a clear plan?

VALUES CARD: TEMPLATE FOR YOUR ONE-

TO-ONE WITH A TEAM

MEMBER/COLLEAGUE.

Please send these questions to your colleague ahead of

your coaching call with them

Please complete these sentences:

• When you’re having a brilliant week at work,

what motivates you………..

• What’s the contrast, when are you de-

motivated……..

• What aspects of your role do you really enjoy

– you would not want to lose in any future

role………..

• What don’t you enjoy, you would gladly lose in

any future role…..

• What don’t you have in your current role, you

would want in any future role……

• How can you achieve the above – in your

current role……….

DAY THREE: MORNING JOURNALLING

Part 1: Review your notes and the agenda from Day Two. 10 mins


forget?




business?


experience

Part 2: Walk and talk: take your pull style coaching to the next level.

Also, set up your colleague/team member with any preparation so

they can get maximum value from the one-to-one you will have

with them shortly. 20 mins and 20 mins.

YOUR KEY LEARNING FROM YOUR ONE-TO-

ONE. YOUR PERSONAL DRIVERS (VALUES)/

YOUR MOUNT EVEREST (SELF-MANAGED)

Take it in turns to share your responses to the

following:

• What feedback did you get from your team

member/colleague: both what worked and what

you could have done better?

• What’s your own self-assessment of adopting pull

style coaching?

• What would you have done differently if you

could do this activity again?

• What confidence have you gained from this

session?


WhatsApp Group

Morning for US Afternoon for Europe

THE 16-BOX WILLING AND ABLE MATRIX. HIGH PERFORMING TEAMS.

7

13

16

14

5 126

4

10

8

15

9

1112

ABLEUNABLE

WILLING

UNWILLING

Great

technicallyCompetent

High

PotentialLow

Potential

Proactively

Leads the Way

Positive

Attitude

Neutral

Cynical and

Sceptical

3

• Create your own version of this 16-

box matrix (without all the arrows)

• Profile your team on this 16-box

matrix or a project team you’re part

of, or your team of peers …don’t use

names, just initials

• What does this profile reveal to you?

• Put yourself in the shoes of a high

performer (1,2,3,4). What

leadership/coaching/support do they

NEED from you?

• Share your insights with your Edge

colleagues


STRENGTHS AND STRENGTHS OVER-PLAYED. HIGH

PERFORMING TEAMS.

Part 1: Journal

• Describe your 3 signature strengths

• What’s the potential flip-side of each strength – if over-played?

Part 2:

• Now layout all 17 green cards, where the bullet points are facing on

the reverse side

• Select your top 3 signature strengths – write this down in your

journal

• Turn each card over. Which bullet points can you relate to – even if

they’re something which applied to you in the past

Part 3: Buddy-up

• Which signature strength and flip-side behaviour do you recognise

in yourself the most?

• Give me some recent examples to bring this to life?

• How do you best maximise this strength but avoid the ‘red-zone’

• What new behaviours and mindset will you need to adopt, so your

strengths stay in the ‘green zone’?


SUPPORT CARDS. HIGH PERFORMING TEAMS.

Part 1: Journal

• How do you want to be led by your Manager? Select the

cards you want them to ‘start’ doing

• Why do these 3 cards really matter to you – right now?

Part 2: Journal

• Put yourself in the shoes of a high performer. How do

they want to be led by you? What do they need you to

‘start’ doing?

• What’s the cost to their motivation, if you do nothing and

don’t have this conversation with them?

Part 3: Coaching

• How do you want to be led/managed?

• How does your high performer want to be led/managed?

• Where are the differences and similarities?

• What will you do differently, as result of this conversation?


CULTURE CARDS. HIGH PEFORMING TEAMS

Part 1: Complete these sentences:

• In the post-covid world of work, what aspects of your local work culture works for you……….

• What aspects don’t work for you……

• What changes in local culture would you like to see…..

• Create a story, some living examples of how colleagues would behave differently in the ‘new culture’ vs

‘existing culture’.

Part 2: Work through the 20 culture cards: text on yellow background

• Which 3 cards best brings to life your story in part 1.

• Refer to the silver manual and identify a few top tips for each of your top 3 cards

• Add these tips and hints to your story in part 1.

Part 3: Team discussion:

• You each take turns to share your 3 cards and the story behind the cards. Culture can be vague and difficult to

describe. So bring it to life with how you see people behaving differently.

• Then once everyone has spoken, see what common ideas emerge.

• Review: how helpful would it be to do this same activity with your team/peers?

DAY FOUR: MORNING JOURNALLING

Part 1: Review your notes and the agenda from Day Three. 10 mins


forget?




business?


experience


Also, set up your colleague/team member with any preparation so

they can get maximum value from the one-to-one you will have

with them shortly. 20 mins x 20 mins.

STRENGTHS OVER-PLAYED CARDS: TEMPLATE FOR

YOUR ONE-TO-ONE WITH A TEAM

MEMBER/COLLEAGUE. (SELF-MANAGED)

Please complete these questions:

1. Take three sheets of paper and write down your three

signature strengths. One per sheet of paper. The skills,

behaviour or mindset that help you deliver impressive

results.

2. For each strength, write down some recent examples

and situations when you were able to demonstrate

this……

3. Describe situations when you are under pressure and

the impact of over-playing a strength. Eg if the

strength is hardworking/ driven/ determined……

perhaps the impact is you take on too much….end up

emailing others late at night…..start more than you

finish…..put high demands on yourself and others…..

STRENGTHS OVER-PLAYED ACTIVITY:

REVIEW (SELF-MANAGED)

Take turns to share your thoughts to these

questions

• When worked…..what are you pleased

about…..

• What feedback did your get from you

colleague…..

• What worked less well….and what would you

do differently in your next one-to-one…..

• What confidence have you gained from this

session…..

• What learning can you take from your Edge

Colleagues…….


WhatsApp Group


ACTIVITY: WHAT IS BRAIN-FRIENDLY

LEARNING? AND WHY DOES IT MATTER?

Part 1: This week, you have experienced brain-friendly

learning. Take a few minutes to reflect on these

questions:

• What have you noticed about the structure of each

day?

• What makes it brain-friendly?

• If you had to summarise 6 critical features of

brain-friendly learning – what would they be?

Part 2: Interview a colleague, be curious and help

them to clarify even further what they understand to

be brain-friendly learning. Then swap roles.

Part 3: Pool your learning, see if you can get some

inspiration from your colleagues and arrive at an even

better summary of brain-friendly learning.

Morning for US


WHAT ELSE WOULD YOU ADD?

• Keep things simple

• Make it relevant to the life and work of

your participants

• Create a safe place to think and talk

• Use peer-to-peer coaching for colleagues

to arrive at their own answers

• Facilitate don’t lecture

• Get everyone involved and participating

• Keep power-point to a minimum

• Bring in the fun

• Take people through a journey of

discovery


THE STRUCTURE OF BFL.

Define the

problem

you’re trying

to solve eg:

To help Edge

Participants

pass on the

Edge learning

to their teams,

so the learning

does not stay on

the Edge week

What’s the

ideal outcome

eg:

Edge

Participants

have the

confidence, the

tools and the

inspiration to

make their

meetings and

ways of

working brain-

friendly

Key questions

to ask your

participants

eg:

What have you

experienced this

week?

What makes it

BF?

Come up with 6

features of

BFL.

Peer-to-peer

coaching eg:

This creates a

safe place for

colleagues to

think aloud. In

doing so, they

start arriving at

their own

answers, become

even clearer in

their thinking

and take

ownership for

their learning.

Share learning

eg:

Each pair share

their insights,

their learning

and their

stories. Not

only do they

spark new ideas

in others. But

every voice gets

heard.

Participants are

actively owning

their learning.

Actions eg:

As a result of

this session,

what actions

will you take?

What are you

now committed

to deliver? How

confident are

you, you can do

this? What may

stop you and

how will you

overcome these

barriers?

DAY FIVE: MORNING JOURNALLING

Part 1: Review your notes and the agenda from Day Four. 10 mins


forget?




business?


experience


Make this the best walk and talk of the week!! 20 mins x 20 mins

LIFELINE ACTIVITY: REVIEW (SELF-

MANAGED).

Take turns to share your thoughts to these

questions

• When worked…..what are you pleased

about…..

• What feedback did your get from you

colleague…..

• What worked less well….and what would

you do differently in your next one-to-

one…..

• What confidence have you gained from

this session…..

• What learning can you take from your

Edge Colleagues…….


WhatsApp Group


MAP OUT A 3 MONTH PLAN WITH YOUR TEAM/PEERS.

• Identify the 3-4 activities this week which have inspired

you…..

• Using the BFL structure and your own experience of each

activity, draft your plan for ONE 90-minute workout.

Remember, you can easily scale-up 90 minutes to half a day

(if needed)

• What’s the problem you’re trying to solve and the desired

outcome?

• What story would you share to get people in the right

headspace?

• What pre-work might you want colleagues to do?

• Now talk it through with a colleague. See if they can make

your plan better. If they can stress-test your approach.

Likewise, you do the same for them.

• Then do the same for Activity Two and Three (time

permitting).


AS AN ‘A TEAM’ HOW WILL WE STAY CONNECTED?

You have the choice of remining in contact and keeping the learning

alive. Pick the things from this list you will commit to…..

• Once a month schedule an hour for peer-to-peer coaching. We

each bring along a live business or people challenge and get

coached by others. We know coaching means – give no answers,

get to the root-cause of the challenge and create a safe place to

think

• Once a quarter we will schedule a longer session where we review

how we’ve got on with adopting our brain-friendly learning. We

share our successes and lesson plans – so colleagues can simply

plug and play without having to design their own workouts.

• Once every six months we’ll have an Edge re-union, where we

can socialise, meet face-to-face, schedule peer-to-peer coaching

and create a leadership support group for each other.

• Anything else you can think of….and would want to do?


TIME FOR YOU

• What confidence has this Edge week given you?

• How will you make time for your personal

leadership on top of all your other responsibilities?

• What inspiration has this week given you?

• What commitments are you will to make to

yourself ?

• How will you be a better Leader not just an

effective Manager?

• What insights will you share with your Manager?

• What help and support do you NEED from them?

• Who else could act as a Mentor for you?

• How will this Edge week act as a platform to

continue your journey in self-improvement?

• What is your vision for yourself 12 months from

now?

your edge week playbook

Documents