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AGM – Cape Town 2015 22 September 2015 WYSE Travel Confederation

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Page 1: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

AGM – Cape Town 201522 September 2015

WYSE Travel Confederation

Page 2: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Agenda – WYSE AGM 2015

1. Call to Order2. Introduction of Executive Board Members 3. Adoption of the Agenda4. Review of minutes of last AGM in Dublin5. Report on Activities over the last year.6. The Future of WYSE Travel Confederation

“Streamlining for Growth”Constitutional change:  Extend all existing EB members’ tenure by one year to oversee the restructure. (Varying Const. 11.2.8)7. The Future Outlook

a) 2014 Audited resultsb) 2015 Forecast Resultsc) 2016 Budgetd) Appointment of the auditors

8. Membershipa) Review of Membershipb) Member Ratificationc) Fees for 2016

9. Executive Board Elections – subject to Section 6a) Announcement of Nomineesb) Nominees speak for 3 minc) Call for Scrutineersd) Secret ballote) Announcement of Election Results

10. Presentation of site for future WYSTC conference

11. Any other business12. Date of next AGM

Page 3: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

• Chairman of the Executive Board

Mr Philip Houghton

Introduction and Call to Order

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Introduction to the Board

Jason MerrithewMerit Travel/ Travel Cuts USA

Individual Member

Ashraf WaliEgyptian Student Travel Services

IASIS

Philip Houghton ‐ ChairSafestay Hostels

STAY WYSE

Patricia BrunnerMunich AuPair

IAPA

Carla FerreiraSalty Crax

Individual Member

Carye Duffin – Finance Committee

CIEEWWA

Manel BasolsCETT

Individual Member

Matt WeitzHonorary Finance and Audit Committee

Dave DahlChairman Finance and Audit Committee

Page 5: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

• To be quorate we need to have 33% of the members at the AGM.– 463 members of WYSE– 264 voting members of WYSE– 88 members needed

If not quorate then 30 minute recess

Quorum

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• Proposer:• Seconder:

»Show of voting cards

Proposal to accept the Agenda

Page 7: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

• The last AGM was held in the Convention Centre Dublin on Tuesday 23 September 2014

• The minutes are posted on the WYSE Travel Confederation website

• Proposer:• Seconder:

»Show of voting cards

Minutes of the previous AGM

Page 8: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Staffing

• Senior Management Team – David Chapman Director General 

– Laura Daly Deputy Director

– Marketing Manager

– Pal Ujvarosi  Accounts Manager

• Sector Associations– Manny Soar IASIS 

– Linda Bosschers WWVA and IAPA 

– STAY WYSE and StudyWYSE

• Events– Eric Oosterom Events Manager 

– Michelle Valeine Events Coordinator 

• Support and Membership– Sales and Membership

– Ventsislav Nedyalkov       Membership Coordinator

– Wendy Morrill Research Manager 

– Robyn Bonnin Marketing

– Mary Anne O’Donnell      Marketing

• Accounts– Accountant

– Leticia Busa Finance Administrator 

– Gosia Socha Accounts receivable 

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Additional resources

• Additional staff resources:– Head of Destination Development and Policy 

for WYSE Travel Confederation

Jen Woodbridge 

– Head of WYSE Research Programme

Professor Greg Richards

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Sector Associations

Managed by WYSE Travel Confederation:• STAY WYSE• Study WYSE• WYSE Work and Volunteer Abroad (WWVA)• International Association for Student Insurance Services (IASIS)• International Au Pair Association (IAPA)• Student Air Ticket Association (SATA)

Members of WYSE Travel Confederation:• International Student Identity Card (ISIC)• International Student Travel Confederation (ISTC)

Page 11: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

• Dublin 2014:– 262 buyer applications (*full & partial)– 50 fully hosted buyer tickets– Emirates flights – No hosted accommodation– Three famil trips

• Cape Town 2015:– 446 buyer applications (*full & partial)– 60 fully hosted buyer tickets– Emirates flights – Hosted accommodation– Ten famil trips

What’s new at WYSTC 2015

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• For the delegate:– Destination showcase of local products– Pre and post tours for all delegates– Teamed up with Centurion tours & Eurocar– Educational programme includes favourites – Developed Youth Travel data on South Africa 

What’s new at WYSTC 2015

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What’s new at WYSTC 2015

https://www.wystc.org/visit/day‐tours/

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What’s new at WYSTC 2015

https://www.wystc.org/visit/day‐tours/

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What’s new at WYSTC 2015

https://www.wystc.org/visit/day‐tours/

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• Websites– WYSETC.ORG

WYSE ‐Marketing

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WYSE ‐Marketing

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Year  Database email addresses Difference

2013  8,245 n/a

2014 27,073 Up 18,8282015 45,736 Up 18,663

WYSE ‐Marketing

Database and mailing lists

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• Else – two year Diamond Sponsor of WYSTC• Emirates –two year platinum sponsor of WYSTC• Erasmus – Memorandum of Understanding: 

• Research through their network• Membership of WYSE• Providing educational content – student panel

WYSE ‐ Partners

“I’m extremely happy and proud to sign this MoU between ESN and WYSE Travel Confederation, an organisation with whomwe share many values,” said: Stefan Jahnke, President of the Erasmus Student Network. “As more and more young people get the opportunity to study, travel, work and volunteer abroad, it is in our mutual interest to ensure that their experiences are not only unforgettable and life‐changing, but also safe and of high quality. ESN is therefore delighted to be able to represent young people and students within such an influential organisation as WYSE Travel Confederation.”

Page 20: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

WYSE ‐ Partners

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• UNWTO MoU– Signed last June– Meeting in Madrid– Updating on the Power of Youth Travel which will be published before the end of the year

– Re‐valuation of the % of youth arrivals

WYSE ‐ Partners

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Last year we introduced the Four Pillars of our business, these are:

– Education– Representation and advocacy– Networking– Research

The Four Pillars

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Published

– Millennial Traveller report– Industry Review #4 and #5– New Horizons III ‐ Language Travel report– Youth Travel in South Africa brochure– Youth Travel in Ireland data sheet produced for Failte Ireland

Research 2014

Page 24: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Published reports:– Millennial Traveller II report– Chinese Millennial Traveller report– Festivals and the Millennial Traveller report– Study Abroad and the Millennial Traveller report– Young Traveller Opinions on the Ebola Outbreak report– Industry Review #6 and #7Market review– Review of size of youth/student travel market in 

cooperation with UNWTO undertakenTo be published:– Young Traveller Opinions on Food and Travel report– EUMillennialsTOUR project– Power of Youth Travel– Global Youth Travel Awards – consumers’ choice

Research 2015** poss remove

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Published reports:1. Millennial Traveller report published – November 20142. New Horizons III ‐ Language Travel report published – November 

20143. Youth Travel in South Africa brochure published – November 20144. Youth Travel in Ireland data sheet produced for Failte Ireland –

November 20145. Industry Review #5 published – December 20146. Millennial Traveller II report published – January 20157. New Horizons III – Work Abroad Travel report published – Feb 20158. Young Traveller Opinions on the Ebola Outbreak report published –

February 20159. Chinese Millennial Traveller report published – April 201510. Festivals and the Millennial Traveller report published – May 2015 11. Industry Review #6 published – June 201512. Booking Sources – STAY WYSE – June 2015

Research 2015

Page 26: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Education 2015

Delivered:– At ITB Berlin:

• Thirteen workshops at ITB Berlin• “Millennial Traveller: Driving growth for destinations”

Webinars:– Six WYSE webinars– One WWVA webinar– One STAY WYSE webinar– One WYSTC webinar

Page 27: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Education 2015

• Webinar registrants– 2014: 310 registered – 5 webinars– 2015: 516 registered ‐ 9 webinar

1. Brand storytelling for noisy networks – Aug 20152. Get the most out of WYSTC with Marcom eSchedule PRO – Aug 

20153. Booking Sources Review – June 20154. The trust advantage: Protecting your reputation in the face of 

adversity – June 20155. The millennial traveller – a WYSE research review – April 20156. Multi‐channel analytics for online success: Breaking walls 

between online channels – Feb 20157. J‐1 visitor exchange programme ‐ Update on Subpart A – Jan 20158. Language travel and social media – Jan 20159. StudentUniverse and Skift present ‘The state of student travel’ –

Oct 2014

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Education 2015

Publications:– “The Youth Travel Accommodation Market” article in 

Institute of Tourism Planning and Development (IPDT) Tourism Trends Review TURISMO ‘15

– “Understanding the Millennial Traveller” presentation delivered at International Institute for Peace through Tourism (IIPT) World Symposium

– Perspectives on Snapchat for the travel industry– Youth Travellers and Festivals in South Africa– “Youth and Student Travel” delivered to Hostelling 

International– Call for submissions to 2nd edition of WYSE‐UNWTO 

Power of Youth Travel publication 

Page 29: WYSE Travel Confederation · 2. Get the most out of WYSTC with Marcom eSchedulePRO –Aug 2015 3. Booking Sources Review – June 2015 4. The trust advantage: Protecting your reputation

Education 2015

WYSE future activities

– Fifteen workshops, twelve seminars and two keynotes at WYSTC

– “From Y to Z: Are you ready for Generation Z?” presentation at WTM London

– NAFSA 2016 proposal

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Education 2015

Advocacy toolkit:  

– To support our members’ advocacy efforts to encourage destinations to establish work abroad visas 

– Blueprint – a step‐by‐step guide on how to drive advocacy for youth mobility and how to build a case that will demand government discussion and help create momentum for change.

– Published in July 2015

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External relations

– March 2015 meeting with representatives of UNWTO in Madrid, Spain

– Increased utilisation of UNWTO AM benefits (news blasts, monthly call with AM team, cooperation on various projects)

– Signed grant with European Commission for EUMillennialsTOUR project

Representation

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Representation/Advocacy/Policy:Destination Development Programme:– New initiative finalized in July, officially launched at 

WYSTC– The programme offers a suite of support services that will 

help destinations achieve their strategic goals within the youth market.

– Will provide WYSE with greater engagement with local, regional and national tourism bodies  and ministries around the world.

– Anticipated to generate new revenue streams for WYSE and drive membership in under‐represented countries.

– Includes bespoke research, designing and delivering B2B platforms and Youth Travel Master plans

Representation

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• 6‐8 April 2016 in Sydney– A partnership with Destination NSW and supported 

by BOA NSW– A cost‐effective opportunity for 60 Australian suppliers and 30 

international buyers to connect,  trade and network– 2 days of B2B appointments, 1 full day educational conference 

and networking events.– Fully hosted buyer programme including flights, 

accommodation, event attendance and hosted famils.– Registrations will be launched early October.– Further details can/will be found on www.wysetc.org/WEA or 

have a chat with Jennifer Woodbridge who is here at WYSTC. 

WYSE Exchange Australia

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• Proposed restructure of the: 

WYSE Travel Confederationand 

Sector Associations

Streamlining for Growth

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• Why?• What?• When?• How?

Streamlining for Growth

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• Why?– To make the industry representation more homogenous

– To remove unnecessary administration– To reduce costs– To channel more staff resource to supporting the industry

– To deliver more member value– To simplify the membership choice– To strengthen the relevant of WYSE Travel Confederation

Streamlining for Growth

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• What?– Consolidate strategic objectives across sectors to unify the voice of the youth travel industry

– Establish industry Advisory Panels to service sector specific needs

– Introduce a new membership structure and fees with effect from 1 January 2017

– Merge the Sector Associations with WYSE Travel Confederation.

Streamlining for Growth

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• When?– Discussion at the Cape Town AGM– Online vote to be held in November– New structure of Advisory Panels from Jan 2016– New Membership Fees from Jan 2017

Streamlining for Growth

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• Sector Associations– STAY WYSE and WYSE Work and Volunteer are committed to the restructure

– IASIS prefers to retain its independent legal status and to remain in close cooperation with the Confederation

– IAPA also prefers to remain as an independent association to service their members.

– ISTC, SATA and ISIC all support the proposed restructure but it will have little or no effect on these associations

– Study WYSE is already an advisory panel and will be revitalised

Streamlining for Growth

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Streamlining for Growth

How the governance structure looks now

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• Future Governance– Executive Board of seven

• Three seats from the membership and four from Advisory Panels– Finance and Audit Committee

• Three seats made up of:– Chairperson of the Executive Board– Chairperson of the F&A Committee – voted by secret ballot at AGM 

from the membership

– Independent committee member with suitable qualifications

Finance and Audit Committee to be a sub committee of the Exec. Board

Streamlining for Growth

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Streamlining for Growth

Proposed new governance structure

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• Industry Advisory Panels– Build upon the legacy and achievements so far– Strengthening members through the delivery of specialised 

sector development– Deliver business development programmes surrounding trading, 

research and education– Provide strategic advice on issues, opportunities and policies 

that are of significance to the sectors– Provide sector‐specific advocacy and representation support– Deliver a holistic, valuable and cost‐effective membership 

experience.

Streamlining for Growth

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• Anticipated Advisory Panels– Youth travel accommodation– Work or cultural exchange and volunteering– Insurance and travel safety/child protection– Language and study abroad.

Aims and objectivesAt the heart of the Advisory Panels will be the interests and needs of WYSE Travel Confederation members. Each Advisory Panel would be adapted according to the sector it represents; serving as a reciprocal channel to the industry and providing WYSE with information and guidance on trends, issues and business development opportunities

Streamlining for Growth

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• Forming Advisory Panels– Member demand– Market demand– Recommendation by the Executive Management

• Advisory panel members– Voted by secret ballot at AGM– Chairperson of each Advisory Panel on the Exec. Board– Top four advisory panels on Exec. Board

Streamlining for Growth

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Streamlining for Growth

Current accounting process

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Streamlining for Growth

Proposed new accounting process

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Streamlining for Growth

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• Membership options– Current option is WYSE membership and Sector Association membership

– Multiple memberships required to access more than one Sector Association

– Causes confusion and barrier to joining– Over 50 different membership options

Streamlining for Growth

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• New membership option

One fee.Access everything.

Streamlining for Growth

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Streamlining for Growth

New Membership types:

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Streamlining for Growth

Membership benefits continued

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• Member verification system– First tick

Account paid Carries insurance Has active H&S/ risk management plans Adheres to WYSE Code of Conduct Carries the WYSE logo on their collateral

– Second tickWYSTC/ WETM or WYSE Event

– Third tickWebinar/ researchWorkshops Another association

Streamlining for Growth

– Star Have met with 

WYSE Staff

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• Timeline– AGM in Cape Town– Feedback– Voting in November 2015– Commence merger 2015/ 2016– Form Advisory Panels 2016– Members move to new membership type 2017

Streamlining for Growth

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•Questions

Streamlining for Growth

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• Constitutional change• Existing section 11.2.8:

• After serving for a full three (3) year term on the Executive Board that member must stand down for a minimum of two years. An Executive Board member may serve a maximum of three (3) full three (3) year terms accumulatively.

• Revised section 11.2.8:• After serving for a full three (3) year term on the Executive Board that member 

must stand down for a minimum of two years. An Executive Board member may serve a maximum of three (3) full three (3) year terms accumulatively. Just for 2016, each board member will be extended in their existing role for one year, provided that they remain eligible to hold a seat, to oversee the restructure of the WYSE Travel Confederation proposed at the 2015 AGM.

Streamlining for Growth

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WYSE CONS WYSE CONS WYSE CONS WYSE CONS

ACTUAL ACTUAL BUDGET Variance

Dec 13 Dec 14 Dec 14 Dec 14

TOTAL MEMBERSHIP FEES 660,610 707,645 715,400 (7,755)

TOTAL REVENUES 660,610 707,645 715,400 (7,755)

TOTAL ADMINISTRATIVE EXPENSES (1,407,071) (1,120,579) (1,048,087) (72,492)

TOTAL OPERATIONAL EXPENSES (51,496) (89,042) (99,400) 10,358

TOTAL EXPENSES (1,458,567) (1,209,622) (1,147,487) (62,135)

RESULT BEFORE PROJECTS & FINANCIAL ITEMS (797,958) (501,976) (432,087) (69,890)

TOTAL EVENTS - 351,470 435,000 (83,530)

TOTAL PROJECTS - (131,579) (131,579)

TOTAL FINANCIAL ITEMS - 24,923 2,500 22,423

NET RESULT (257,163) 5,413 (262,576)

Finance 2014 Consolidated Accounts

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Finance 2014 Consolidated Accounts

ACTUAL ACTUAL BUDGET Variance

Dec 13 Dec 14 Dec 14 Dec 14

MEMBERSHIP FEES

WYSE CONFEDERATION MEMBERSHIPS 339,562 354,322 385,400 (31,078) MANAGEMENT FEES 290,000 315,000 315,000 - RESEARCH INCOME 9,737 5,296 - 5,296 PROJECT STAYWYSE INCOME 15,832 - - - TOTAL PROJECT STUDYWYSE - 13,750 - 13,750 OTHER GENERAL INCOME 5,477 19,277 15,000 4,277

TOTAL MEMBERSHIP FEES 660,610 707,645 715,400 (7,755)

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ACTUAL ACTUAL BUDGET Variance

Dec 13 Dec 14 Dec 14 Dec 14

ADMINISTRATIVE EXPENSES

TOTAL STAFF SALARIES & PAYROLL TAXES (589,753) (743,367) (744,363) 996 TOTAL STAFF RELATED COSTS (60,811) (25,736) (31,234) 5,498 TOTAL RENT & OFFICE COSTS (72,909) (77,475) (91,040) 13,565 TOTAL INTERNET & COMMUNICATIONS (19,266) (20,190) (27,200) 7,010 TOTAL OFFICE SUPPLIES (11,234) (16,660) (8,110) (8,550) TOTAL COMPUTER & IT COSTS (50,443) (37,015) (59,000) 21,985 TOTAL TRAVEL & MEETINGS (2,143) (15,952) (20,000) 4,048 TOTAL LEGAL/PROFESSIONAL FEES (19,472) (35,568) (6,000) (29,568) TOTAL AUDIT FEES (28,526) (57,493) (36,100) (21,393) TOTAL MEMBERSHIP FEES (7,000) (3,789) (7,000) 3,211 TOTAL BANK/PAYMENT CHARGES (15,940) (11,862) (4,440) (7,422) TOTAL BAD DEBT WRITE-OFFS (63,570) (68,419) (10,000) (58,419) TOTAL INSURANCE COSTS (2,814) (1,974) (1,974) TOTAL DEPRECIATIONS (2,126) (2,573) (3,600) 1,027 TOTAL OTHER ADMINISTRATIVE COSTS (461,066) (2,506) (2,506)

TOTAL ADMINISTRATIVE EXPENSES (1,407,071) (1,120,579) (1,048,087) (72,492)

Finance 2014 Consolidated Accounts

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ACTUAL ACTUAL BUDGET VarianceDec 14 Dec 14 Dec 14 Dec 14

OPERATIONAL EXPENSES

WYSE TC OPERATIONAL EXPENSES

AGM COSTS (545) (281) (1,000) 719 BOARD COSTS (10,617) (7,761) (10,500) 2,739 INTERNATIONAL REPRESENTATION (5,375) (5,080) (9,000) 3,920 WYSE TC - T&F AND C&F EXPENSES (223) (4,754) - (4,754) WYSE TC MARKETING & PROMOTIONS (8,668) (22,422) (19,400) (3,022) WYSE TC WEBSITES (10,295) (11,533) (12,000) 467 WYSE TC RESEARCH & SURVEY (15,773) (37,211) (47,500) 10,289 EVENTS EXPENSES - - - -

TOTAL WYSE TC OPERATIONAL EXPENSES (51,496) (89,042) (99,400) 10,358

TOTAL OPERATIONAL EXPENSES (51,496) (89,042) (99,400) 10,358

TOTAL EXPENSES (1,458,567) (1,209,622) (1,147,487) (62,135)

Finance 2014 Consolidated Accounts

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ACTUAL ACTUAL BUDGET Variance

Dec 14 Dec 14 Dec 14 Dec 14

WYSTC EVENTS

WYSTC INCOME 318,272 400,000 (81,728) WYSTC COSTS -

WYSTC NET RESULT - 318,272 400,000 (81,728)

WETM EVENTSWETM INCOME 33,198 35,000 (1,802) WETM COSTS

WETM NET RESULT - 33,198 35,000 (1,802)

TOTAL EVENTS - 351,470 435,000 (83,530)

Finance

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PROJECTS

TOTAL PROJECT IASIS - (131,579) (131,579) TOTAL PROJECT STAYWYSE - - TOTAL PROJECT IAPA - - TOTAL PROJECT ISTC - - TOTAL PROJECT SATA - - TOTAL PROJECT WWVA - -

TOTAL PROJECTS - (131,579) (131,579)

Finance 2014 Consolidated Accounts

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ACTUAL ACTUAL BUDGET Variance

Dec 14 Dec 14 Dec 14 Dec 14

FINANCIAL ITEMS

CURRENCY & INTEREST ITEMS

CURRENCY GAIN/LOSS (2,644) 2,000 (4,644) INTEREST INCOME/EXPENSE 7 500 (493)

TOTAL CURRENCY & INTEREST ITEMS - (2,637) 2,500 (5,137)

EXTRAORDINARY ITEMS

GIFTS TO ASSOCIATESGIFTS FROM ASSOCIATESPRIOR YEAR ADJUSTMENTS 20,757 20,757 FINES & PENALTIES - - OTHER EXTRAORDINARY ITEMS 6,803 6,803

TOTAL EXTRAORDINARY ITEMS - 27,560 - 27,560

TOTAL FINANCIAL ITEMS - 24,923 2,500 22,423

NET RESULT (257,163) 5,413 (262,576)

Finance 2014 Consolidated Accounts

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Finance – Balance sheet 2014

ASSETS Dec 13 Dec 14

BANK & CASH 246,620 253,929 FIXED ASSETS 2,078 4,278 FINANCIAL ASSETS 51,238 52,238 ACCOUNTS RECEIVABLE 638,266 392,120 PREPAID EXPENSES 2,189 27,127 OTHER CURRENT ASSETS 18,464 23,889 VAT ACCOUNTS 2,941 (3,575) ACCRUED (IASIS) INCOME 125,000 45,000 RECEIVABLES FROM AFFILIATES 881,191 782,112

TOTAL ASSETS 1,967,987 1,577,118

LIABILITIES Dec 13 Dec 14

ACCOUNTS PAYABLE (97,997) (135,060)

CREDIT CARDS (1,580) (700)

CURRENT LIABILITIES (150,982) (86,673)

INTERGROUP LIABILITIES (1,503,487) (1,609,426)

DEFERRED INCOME (553,794) (439,271)

LONG-TERM LIABILITIES (LOANS) (827,287) (725,687)

TOTAL LIABILITIES (3,135,128) (2,996,818)

CAPITAL AND RESERVES Dec 13 Dec 14

Accummulated Reserves 1,225,274 1,162,390 Profit for the Year (62,884) 257,309

TOTAL CAPITAL & RESERVES 1,162,390 1,419,700

TOTAL LIABILITIES & CAPITAL (1,972,737) (1,577,118)

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CONSOLIDATED - WYSE TRAVEL CONFEDERATION12 12

WYSE CONS WYSE CONS WYSE CONS

BUDGET FORECAST DIFFERENCE

Dec 15 Dec 15 Dec 15

MEMBERSHIP FEES

WYSE CONFEDERATION MEMBERSHIPS 433,850 349,500 (84,350) MANAGEMENT FEES 310,000 312,500 2,500 RESEARCH INCOME 12,000 3,000 (9,000) PROJECT STAYWYSE INCOME - - - TOTAL PROJECT STUDYWYSE 12,375 12,375 OTHER GENERAL INCOME 5,000 26,500 21,500

TOTAL MEMBERSHIP FEES 760,850 703,875 (56,975)

TOTAL REVENUES 760,850 703,875 (56,975)

Finance – forecast 2015

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ADMINISTRATIVE EXPENSES

TOTAL STAFF SALARIES & PAYROLL TAXES (815,966) (793,367) 22,599 TOTAL STAFF RELATED COSTS (39,000) (22,799) 16,201 TOTAL RENT & OFFICE COSTS (76,140) (57,850) 18,290 TOTAL INTERNET & COMMUNICATIONS (18,500) (14,249) 4,251 TOTAL OFFICE SUPPLIES (6,360) (6,300) 60 TOTAL COMPUTER & IT COSTS (14,950) (19,901) (4,951) TOTAL TRAVEL & MEETINGS (20,500) (20,500) - TOTAL LEGAL/PROFESSIONAL FEES (6,000) (34,975) (28,975) TOTAL AUDIT FEES (30,000) (29,983) 17 TOTAL MEMBERSHIP FEES - (1,376) (1,376) TOTAL BANK/PAYMENT CHARGES (3,600) (6,800) (3,200) TOTAL BAD DEBT WRITE-OFFS (12,500) (24,995) (12,495) TOTAL INSURANCE COSTS (3,000) (1,650) 1,350 TOTAL DEPRECIATIONS (900) (3,750) (2,850) TOTAL OTHER ADMINISTRATIVE COSTS (6,000) (775) 5,225

TOTAL ADMINISTRATIVE EXPENSES (1,053,416) (1,039,271) 14,145

Finance – forecast 2015

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Finance – forecast 2015

OPERATIONAL EXPENSES

WYSE TC OPERATIONAL EXPENSES

AGM COSTS - - - BOARD COSTS (10,500) (14,100) (3,600) INTERNATIONAL REPRESENTATION (8,500) (3,381) 5,119 WYSE TC - T&F AND C&F EXPENSES (2,000) - 2,000 WYSE TC MARKETING & PROMOTIONS (21,500) (7,870) 13,630 WYSE TC WEBSITES (7,500) (4,750) 2,750 WYSE TC RESEARCH & SURVEY (90,000) (60,250) 29,750 EVENTS EXPENSES - - -

TOTAL WYSE TC OPERATIONAL EXPENSES (140,000) (90,351) 49,649

TOTAL OPERATIONAL EXPENSES (140,000) (90,351) 49,649

TOTAL EXPENSES (1,193,416) (1,129,622) 63,794

RESULT BEFORE PROJECTS & FINANCIAL ITEMS (432,566) (425,747) 6,819

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Finance – forecast 2015

EVENTS

WYSTC EVENTS

WYSTC INCOMEWYSTC COSTS

WYSTC NET RESULT 401,490 341,307 (60,183)

WETM EVENTSWETM INCOMEWETM COSTS

WETM NET RESULT 40,000 3,936 (36,064)

TOTAL EVENTS 441,490 345,243 (96,247)

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Finance – forecast 2015

FINANCIAL ITEMS

CURRENCY & INTEREST ITEMS

CURRENCY GAIN/LOSS 2,000 (500) INTEREST INCOME/EXPENSE 500 -

TOTAL CURRENCY & INTEREST ITEMS 2,500 (500) (3,000)

EXTRAORDINARY ITEMS

GIFTS TO ASSOCIATES - - GIFTS FROM ASSOCIATES - - PRIOR YEAR ADJUSTMENTS - - FINES & PENALTIES - - OTHER EXTRAORDINARY ITEMS - 23,897

TOTAL EXTRAORDINARY ITEMS - 23,897 23,897

TOTAL FINANCIAL ITEMS 2,500 23,397 20,897

NET RESULT 11,424 (57,106) (68,531)

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Finance Budget 2016

Budget 2016

CONFEDERATION INCOMEConfederation Membership Fees 591,690€ Association Membership Fees -€ Sector Association Management fees 45,000€ Other income ITB 13,750€ Income from WYSE Research 12,000€

-€ TOTAL CONFEDERATION INCOME 662,440€                               

BUSINESS UNIT RESULTS

Resulf from other Conferences 52,500€ Result from WYSTC Annual Conference income 437,500€ Result from WETM Annual Conference income 40,000€ TOTAL BUSINESS UNIT RESULTS 530,000€                               

TOTAL REVENUES 1,192,440€                           

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Membership figures

MEMBERSHIP REVENUESCONFEDERATION MEMBERS

Membership Type Acronym 2015 2016 Number of Members

Growth required

Total Membership Fee

Full Member, Category 1 CAT 1 54              400€                54                  ‐                21,600€               Full Member, Category 2 CAT 2 202            1,550€             202               313,100€            Full Member, Category 3 CAT 3 8                 6,500€             8                    ‐                52,000€               Full Member, STAY WYSE 1‐100 Beds CAT 1 + S 18              100€                18                  ‐                1,800€                 Full Member, IAPA FULL subsidised*** CAT 1 + I ‐             ‐€                 ‐€                      OTO, NTA, NTO Member OTO 18              750€                21                  3                    15,750€               NGO Member NGO 750€                ‐                ‐                ‐€                     Service Partners Service 12              1,600€             12                  ‐                19,200€               Full Member, Category 2 subsidised CAT 2S 17              ‐€                 17                  ‐                ‐€                     Full Member, Category 3 subsidised CAT 3S 29              ‐€                 28                  1‐                    ‐€                     Full Member, Contra Partnership SPEC / REP ‐€                 ‐                ‐                ‐€                     New Starter 400€                20                  20                  8,000€                 New Associate member 600€                30                  30                  18,000€               New Full Member 1,550€             15                  15                  23,250€               New Elite 6,500€             1                    1                    6,500€                 

Numbers Projected members and prices

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Membership figures (cont.)

Membership Type Acronym 2015 2016 Number of Members

Growth required

Total Membership Fee

Study WYSE 31              250€                31                  ‐                7,750€                 Student ‐             50€                   10                  10                  500€                     Associate ‐             200€                30                  30                  6,000€                 WWVA Full 1 41              400€                41                  16,400€               WWVA Full 2 30              750€                30                  22,500€               WWVA Full 3 12              1,200€             12                  14,400€               WWVA Full 4 6                 1,700€             6                    10,200€               SW 50 7                 225€                7                    1,575€                 SW 50‐100 10              325€                10                  3,250€                 SW100‐200 3                 425€                3                    1,275€                 SW200‐1000 18              600€                18                  10,800€               SW1000‐5000 2                 120€                2                    240€                     SW5000 1                 5,000€             1                    5,000€                 AFF 10              700€                10                  7,000€                 Booking engine 1                 5,000€             1                    5,000€                 OTO 1                 600€                1                    600€                     (New) ‐             ‐€                 ‐                ‐                ‐€                     

639               108               591,690€            

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OPERATING EXPENSES BudgetAGM Costs 1,000€ Board Expenses 10,000€ International Representation 17,500€ Conferencing & Facilities / T&F -€ Marketing and Promotion 51,500€ Member Retention 2,000€ Research & Marketing Intelligence - WYSE Research 30,000€ Business Develop 12,500€ Audit Committee 500€ Websites - Website design & Hosting 7,500€ TOTAL OPERATING EXPENSES 132,500€                               

Finance ‐ Budget 2016

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ADMINISTRATIVE EXPENSES BudgetStaff salaries & payroll taxes 857,649€ Extra Staff costs - recruitment; insurance 9,500€ Rent and Office Costs 71,640€ Communications,postage, internet connection 12,300€ Office Supplies 6,910€ IT provision and maintenance 8,400€ T ravel & Meetings 3,000€ Legal & Professional Fees 48,000€ Annual Reports and Audit 15,000€ Insurance (voor bedrijf) 3,000€ Bank & CHS Fees 3,600€ Provision for Bad Debts 12,500€ Miscellaneous Expenses & General Admin 6,000€ TOTAL ADMINISTRATIVE EXPENSES 1,057,499€                           

Finance ‐ Budget 2016

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Finance ‐ Budget 2016

DEPRECIATION AND FINANCIAL COSTS Budget

Depreciation 900€ TOTAL DEPRECIATION AND FINANCIAL COSTS 900€                                       

TOTAL COSTS 1,190,899€                           

RESULT BEFORE FINANCIALS 5,791€

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• Appointment of the Auditors for 2016 accounts

• Dutch activities Van Hier• Danish activities PWC

Finance

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Membership figures

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Membership figures

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Membership – new members

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New Members ‐ ratifyOrganisation name WYSE Organisation name WYSE

Volunteer Africa 32 South CAT 1 Itero Intercultural Experiences, Inc.  Cat 2SAFS Intercultural Programs CAT 2 Kalypso Adventures  CAT 2Agent Au Pair, Inc. CAT 1 + I Legends Backpacker Lodge CAT 1 + SAma Africa Experiences CAT 1 LIVE IT OUT CAT 1Aspect Foundation CAT 2 Meininger Shared Services GmbH CAT 2Atlantic Point Backpackers CAT 1 + S My Ticket Joven International CAT 2Bamba Experience INC CAT 2 never@home Cape Town CAT 2Bannister Hotel CAT 1 + S ON BOARD CAT 1Bridge for Education and International Travel CAT 2 Oyster Worldwide Ltd CAT 2Bus2alps AG CAT 2 Safestay CAT 2Cape Studies ‐ language school CAT 2 Secutive LLC ServiceCloudbeds Service Small World Journeys CAT 1Coffee Shack Backpackers  CAT 1 + S Sociedad Hispano Mundial de Idiomas CAT 1Connect‐123 Internship & Volunteer Programs CAT 2 Spain Event management and Tours CAT 1Eco Training cc CAT 2 Surf Camp Australia CAT 2ELSE Globe CAT 3 The Au Pair Company CAT 1 + IEmirates Airline CAT 3 TourRadar GmbH CAT 2Erasmus Student Network NGO TURSAB OTOExplorars FZ LLC CAT 2 Universal Student Exchange CAT 2Four Winds Tours & Travels Cat 2 Urban Student Life Ltd CAT 2Gap Year South Africa CAT 1 Wanderlands Travel CAT 2GoXplore International  CAT 2 Wind Connections CAT 1 + IHAGGiS Adventures CAT 2 Youth Hostel Association ‐ New Zealand CAT 2Heavenly Au Pairs Ltd CAT 1 + IHotel Space CAT 1 + S

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New Members ‐ ratify

Organisation name WYSE JoinedBeyond Borders Film School CAT 1 15/10/14Rainbow Au Pairs CAT 1 + I 27/10/14GoAbroad.com CAT 2 30/10/14The Backpack CAT 1 + S 10/11/14UNO‐800 Student Visa CAT 1 + I 11/12/14International Experience CAT 1 15/12/14

Joined in 2014 after the last AGM

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Member resignations 2015

Organisation name WYSEInterstudioviaggi SRL CAT 2Study Abroad Educational Travels CAT 2PLUS Ltd CAT 2Academic Adventures in America CAT 2German American Chamber of Commerce California CAT 1International Student Volunteers  CAT 2Student Travel Camps CAT 1Irish Education Partners Ltd CAT 2Online Systems CAT 2M3‐Sprachagentur CAT 1MM Oxford Study Services CAT 2New York Language CenterCorporate CAT 2

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Membership

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Membership disaffiliations

Organisation name WYSEAmerican Adventure DOO CAT 1Aquarius CAT 1Coliseum‐Studentland, TM CAT 1Euroculture Linguistic Visits CAT 1Galway Cultural Institute Limited CAT 1I.M.A.C. Instituto Mexico Americano de Cultura CAT 1IES Network ‐ Ghana NGOIntern NZ and Intern OZ CAT 2Joint Stock Company "Spectrum Travel" CAT 2KCICE CAT 2Lapidot Communication CAT 1Mongolian National Association of Education  NGOPOTO Travel & Tours CAT 2Soft Track Inc ServiceToerisme Vlaanderen OTOVisitJourneys.com Ltd. CAT 2

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Membership

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• Fees for 2016– No change to existing membership fees– Retaining the payment incentive

Membership

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• Executive Board Elections– Call for Scrutineers– Announcement of Nominees– Nominees speak for 3 min– Secret ballot– Announcement of Election Results

Board election

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• Executive Board Elections– As there is only one candidate we move to “acclamation”

– Propose to suspend the Constitution– Acclamation– Propose to reinstate the Constitution

Board election

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• One seat due to be filled– Thanks to Carla Ferreira for her input since 2012– One candidate

Board election

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Board election

Russell Hedge

CEO of Hostelling International USA

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WYSTC 2016

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• No other business• Date of next AGM 20 September 2016• Have a great Conference

In conclusion

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Thank you