oaisys solutions version 7.0 what’s new 1
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OAISYS Solutions Version 7.0What’s New
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Portfolio Overview – Talkument
Voice DocumentationFeatures Creates digital media documents from business telephone
calls Utilizes patent-pending OAISYS Portable Voice Document
(PVD™) technology Centrally stores voice documents on a secure network
repository Provides the ability to organize, retrieve, playback,
annotate and share voice documents
Key Benefits Productivity: Share information quickly, seamlessly and
securely without the need to transcribe Accuracy: Capture the full interaction (tone of voice,
pauses, etc. ) to verify exactly what was said and by whom, eliminating miscommunication errors
Risk Management: Document phone-based transactions to minimize liability risk and ensure regulatory compliance
Customer Retention: Gain insight into how customers are being treated, identify areas for improvement
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Portfolio Overview – Tracer
Contact Center ManagementFeatures Same core feature set as Talkument, but with advanced
capabilities for quality assurance, real-time coaching and personnel development
Integrated live and automatic call monitoring with pause, rewind, fast forward and IM
Desktop video recording to audit PC use during calls Employee evaluations and quality reporting for proactively
developing personnel and monitoring service
Key Benefits Best Practices Identification: Increase revenues by
sharing/promoting strong sales techniques and reducing negative practices
Personnel Development: Easily establish performance standards and metrics for critical processes and systematically evaluate performance
Regulatory Compliance: Promote revenue protection, avoidance of penalties, fees and negative publicity
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Integrated Solutions
OAISYS Recording Appliances Off-the-shelf single, rack-mountable 1U
appliance Capable of interfacing with up to two digital
trunk circuits or up to 100 IP endpoints Supports storage up to approximately
56,000 hours of recordingsOAISYS Recording Servers Built-to-order servers, scalable up to 350
connections Suitable for installations requiring advanced
fault tolerance, data protection capabilities or TDM integration
Accommodates storage from 56,000 to 200,000 hours of recordings
Archival to local media or network storage
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Software Solutions
Available on a per-port, per-application basis
Developed to meet VMware standards and certified VMware Ready
Reliably interoperable within a VMware vSphere™ environment
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OAISYS Solutions Version 7.0 – What’s New
Multiple Mitel MiTAI ConnectionsOverviewOAISYS now supports multiple MiTAI connections An OAISYS Recording Server can connect to multiple Mitel 3300 controllers, each having one MiTAI connectionBenefitsFewer servers or virtual machines required for many customers, reducing capital costsSimplified IT administration
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OAISYS Solutions Version 7.0 – What’s New
Active Directory IntegrationOverviewOAISYS recording systems retrieve user account credentials and groups from ADNew AD users inherit default access permissionsAD group members inherit group permissionsOAISYS can use Windows single sign on, force password or separate sign onIntegrated authentication simplifies the task of adding, modifying and deleting user accountsBenefitsReduces the burden of IT administrationSimplifies the end user experienceEnforces strict security policies
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OAISYS Solutions Version 7.0 – What’s New
Increased Platform Port DensityOverviewSoftware optimizations increase throughput potential by up to 100%Turnkey OAISYS Recording Appliance and built-to-order OAISYS Recording Server systems now nearly double capacity across the boardSingle server applications validated up to 500 ports
BenefitsDecreases total cost of ownershipReduces data center footprintLowers energy consumption
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OAISYS Solutions Version 7.0 – What’s New
Enhanced Screen Recording FlexibilityOverviewExpands the range of triggers by which Tracer Screen Recording can be activatedCan be enabled via voice activation, predictive dialer and the OAISYS Desktop Client ApplicationBenefitsAudit PC use in even more environmentsMore effective QM in outbound call centers
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OAISYS Solutions Version 7.0 – What’s New
Quality Monitoring & Evaluation Enhancements
Overview Evaluations offer categorical
grouping of evaluation criteria and customized effectiveness codes
Improved interface flexibility through the addition of radio buttons, drop-down menus and default values
Benefits More productive QA staff Fewer limitations to best practice
deployment
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OAISYS Solutions Version 7.0 – What’s New
Variable Data RetentionOverviewCustomizable stage and purge of recordings based
on account code, extension, caller ID, user-entered data and more
BenefitsEnforce information governance policies down to
granular levelFor example, an organization that normally purges
calls after six months, but must retain a unique subset of calls for a longer period, can implement targeted, automated policy compliance
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OAISYS Solutions Version 7.0 – What’s New
Public Safety EnhancementsOverview Automatic Location Identification (ALI) Integration:
Enables integration with the ALI systems used by public safety dispatch centers to capture phone number and geographical location of each call
Spoken Time Overlay: Indicates the real time in which a call took place and can be heard during playback of the recording
Benefits Increased effectiveness finding calls when recreating
incidents Audible method to synchronize event reconstruction and
validate audio authenticity
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Thank You
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