www.faircommerce.de september 2006 faircommerce a new odr-provider in germany michael herrmann, md
TRANSCRIPT
September 2006 www.faircommerce.de
faircommerce
A new ODR-Provider in Germany
Michael Herrmann, MD
September 2006 www.faircommerce.de
Who we are…
German service provider for online shops, addressing the lack of trust in ecommerce by offering confidence-building services
Founded in 2006 in Lüneburg as GmbH
September 2006 www.faircommerce.de
Our services at a glance
(1) Seal program (certification service)Check, whether online shops comply with
provisions of lawAfter passing this certification, shops
can use the faircommerce-seal
(2) ODR serviceWeb based mediation serviceShops participating ODR program
are entitled to use ODR-seal
September 2006 www.faircommerce.de
ODR-Service
Completely web-based (Lotus Domino)
Consists of three phases1. Direct negotiation (free of charge)2. Mediation (optional, moderate charge)3. Recommendation (optional, no extra charge)
Fee: 25,00 € + 8% * value of transaction (only if value >100 EUR.)
September 2006 www.faircommerce.de
Screenshot
questionnaire
consumer
September 2006 www.faircommerce.de
Thank you
Thank you for your attention! If you should have any questions, please do not hesitate to contact us:
faircommerce GmbH Lüner Weg 22 21335 Lüneburg, Germany Phone: +49 (0) 4131-246222 E-Mail: [email protected]