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Electronic copy of this paper is available at: http://ssrn.com/abstract=160168 UNIVERSITY OF MICHIGAN Working Paper Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology Mayuram S. Krishnan Stephen M. Ross School of Business at the University of Michigan Venkatram Ramaswamy Stephen M. Ross School of Business at the University of Michigan Mary C. Meyer Stephen M. Ross School of Business at the University of Michigan Paul Damien Stephen M. Ross School of Business at the University of Michigan Ross School of Business Working Paper Series Working Paper No. 99-004 June 1998 This paper can be downloaded without charge from the Social Sciences Research Network Electronic Paper Collection: http://ssrn.com/abstract=160168

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Page 1: WP IT Role Customer Satisfaction

Electronic copy of this paper is available at: http://ssrn.com/abstract=160168

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UNIVERSITY OF MICHIGAN

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Working Paper =

Customer Satisfaction for Financial Services:

The Role of Products, Services, and Information Technology

Mayuram S. Krishnan

Stephen M. Ross School of Business at the University of Michigan

Venkatram Ramaswamy Stephen M. Ross School of Business

at the University of Michigan

Mary C. Meyer Stephen M. Ross School of Business

at the University of Michigan

Paul Damien Stephen M. Ross School of Business

at the University of Michigan

Ross School of Business Working Paper Series

Working Paper No. 99-004 June 1998

This paper can be downloaded without charge from the

Social Sciences Research Network Electronic Paper Collection: http://ssrn.com/abstract=160168

Page 2: WP IT Role Customer Satisfaction

Electronic copy of this paper is available at: http://ssrn.com/abstract=160168

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Electronic copy of this paper is available at: http://ssrn.com/abstract=160168

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