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TheRoleofAttributionsinCustomerSatisfaction:AReexamination

ARTICLEinJOURNALOFCONSUMERRESEARCH·SEPTEMBER2004

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The Role of Attributions in Customer Satisfaction: A ReexaminationMichael Tsiros; Vikas Mittal; William T Ross JrJournal of Consumer Research; Sep 2004; 31, 2; ABI/INFORM Completepg. 476

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