The world’s economy is increasingly service-based. More than75% of GDP in the developed markets including Hong Kongare produced by services. Service innovation in both servicesand manufacturing sectors is shaping up as a significanttransformational force in these developed economies.Accordingly, firms in developed markets are becoming servicecentered, and focused on enhancing the customer experience.Service centered firms often co-create value with theircustomers through the dynamic configuration of their people(knowledge), processes and technologies which, collectively,are known as organizational capabilities.

Workshop onKnowledge-based Service Innovation

Date: 5 June 2015 (Friday), 9:30am – 5:30pm Venue: The Hong Kong Polytechnic University

Introduction

This workshop provides participants with:

an overall understanding of the fundamental ways by which a firm’s knowledge-based organizationalcapabilities enable service innovation and how these capabilities must be configurable and alignedwith the enterprise strategy for superior value co-creation with the customers;

a holistic and in-depth understanding of prevailing practical methods for developing and aligning theservice innovation models, processes and operations with both the espoused enterprise strategy andcustomer value proposition to achieve sustainable competitive advantage

to relate and assess the suitability of the strategy-aligned service innovation concepts, models andmethods for their own organizations.

Furthermore, to operationalise the above, the Workshop alsofocusses on the key business concepts and technologies fororganizations to orchestrate service innovations. Among others,agile organisations need to possess dynamic capabilities,constantly explore new business models, and foster qualityprocess management via good governance and flexibility.Advancements in Cloud Computing and Business ProcessManagement (BPM) provide the much needed business andtechnological support for organisations to practice the above.

The Cloud provides far more than just scale-able IT infrastructure but increasingly being seen as acompelling force for engineering on demand business innovations. Cloud-based services can be chargedas pay by usage hence shielding many businesses from the risks that are commonly associated withlaunching a new business venture. In the Cloud, expertise, solutions and creative ideas can be sourcedas well as the design and execution of collaborative Knowledge Work.

Prof. Eric Tsui, Professor & Associate Director ,Knowledge Management and Innovation Research Centre, The Hong Kong Polytechnic University

Eric Tsui was Chief Research Officer, Asia Pacific and Innovation Manager at Computer Sciences Corporation(CSC) between 2000 and 2005 and currently a Professor at The Hong Kong Polytechnic University. Hepractices and carries out research in, among others, Knowledge Management technologies, taxonomy creationand maintenance, knowledge communities, Web 2.0, Cloud Computing and Personal Knowledge Management(PKM). Professor Tsui is a member of the CIGREF Foundation (France) specialising on Web 2.0, a member ofthe AIIM (USA) advisory board on Enterprise 2.0, a research advisor to the Artificial Intelligence Cluster atMIMOS Berhad (Malaysia), an honorary advisor in KM for the HK Police College and a member of theTechnology Assessment Sub-Committee in the Hospital Authority. In the past 6 years, he has custom designedand delivered numerous workshops on KM technologies, enterprise portals, collaboration tools, Web/Enterprise2.0, Cloud Computing, Business Process Management and Personal KM. A member of the Australian and HongKong Computer Societies, he has B.Sc. (Hons.), PhD and MBA qualifications. He is also the recipient of severallearning and teaching innovation awards at PolyU.

Facebook https://www.facebook.com/eric.tsui.58LinkedIn http://hk.linkedin.com/in/ericyhtsuiAcademia.edu profile http://polyu.academia.edu/EricTsui

Speaker’s Profile

Officer of SingTel Optus, Eng had held various executive roles (including product development), over 25 years,in IT and telecommunications industries in Australia. His achievements included delivery of several hundreds ofmillion Australian dollars of business value through business process re-engineering and organizationaltransformation. Currently, Eng leads the Organizations of the Future Research Group in UTS, and is active inService Innovation on which he recently published a textbook, entitled “Knowledge Driven Service Innovation andManagement”. He received B.E. (University of Melbourne) and Ph.D. (University of Sydney).

Eng Chew is Professor of Business and IT Strategy atthe University of Technology, Sydney (UTS), and apart-time Industry Advisor. A former Chief Information

RegistrationFee: HK$1800 (regular);

HK$1440 (KMIRC members)*Registration fee covers handout, lunch and refreshment*Medium of instruction: English

Prof. Eng Chew,ProfessorBusiness and IT Strategy, University of Technology, Sydney (UTS)

Online Registration: http://kmirc.ise.polyu.edu.hk/events.phpEnquiries: Miss Autumn Lin (qiu.lin@polyu.edu.hk)