• What is AAR ?• Different types of

implementation models• Steps to conduct AAR

How to harvest knowledge through “After Action Review”?

29 August 2014 (Fri), 2:30pm-5:30pmThe Hong Kong Polytechnic University

"The Army's After Action Review (AAR) is arguably one of the most successful organizational learning methods yet devised. Yet, most every corporate effort to graft this truly innovative practices into their culture has failed because, again and again, people reduce the living practice of AAR's to a sterile technique." -- Peter Senge.

ABSTRACT

INTRODUCTION

An After Action Review (AAR) is a knowledge capture tool that enables the individuals involved to learn for themselves what happened, why it happened, what went well, what needs improvement and what lessons can be learned from the experience. AAR is excellent for making tacit knowledge explicit during the life of a project or activity and thus allowing people to capture it. It can facilitate learning before a team disbands, or before people forget what happened and move on to something else. Despite the name ‘after action’, AAR does not have to be performed at the end of a project or activity. Rather, it can be performed at any appropriate stage within a project, thus becoming a life learning process in which lessons learned can be immediately harnessed and applied. In fact, this is exactly where AAR can add the greatest value. For those who are interested to harness knowledge should not miss the workshop.

This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models. Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.

PROGRAMME

• Role and responsibility of AAR facilitator

• Critical success factors of conducting AAR

• Applications of AAR (elaboration with cases)

Please register online on KMIRC website http://kmirc.ise.polyu.edu.hk/events.php and send a crossed cheque made payable to “The Hong Kong Polytechnic University” in HK dollar to:

Miss Autumn Lin Knowledge Management and Innovation Research Centre, Department of Industrial and Systems Engineering,The Hong Kong Polytechnic University, Hung Hom, Kowloon

HK$700 (Regular fee)HK$560 (KMIRC members)Medium of Instruction: Cantonese**Registration fee covers handout and refreshment

This is a small size workshop and seats are limited

REGISTRATION

BIOGRAPHY OF FACILITATOR

Ms Nicole Sy, Knowledge Management Specialist,Knowledge Management and Innovation Research Centre, The Hong Kong Polytechnic University

Ms Nicole Sy works as a Knowledge Management Specialist. She provides knowledge management related consultancy services to clients such as CLP Power Ltd., Dragon Air, Leo Paper Ltd., Child Assessment Services of Health Department of the HKSAR Government, Housing Department of the HKSAR Government. In addition, she has been involved in various knowledge management projects and corporate knowledge management training in many prestigious companies in Hong Kong. Ms Sy is also the Program Leader for the Certified Knowledge Professional (CKP). Her knowledge management specializations are: information and knowledge audits, methods to manage and measure knowledge management performance, developing and implementing knowledge management strategies/knowledge management system, knowledge management process development and the design/implementation of knowledge management tools. Ms Sy has obtained the Bachelor (Hons) in Commerce and MSc in Information System qualifications. Prior to joining the KMIRC, she worked as Marketing Manager in various industrial sectors, covering retailing (Li & Fung Retail Group), manufacturing (Universe Holdings Ltd) and telecommunications (PCCW Ltd).

ENQUIRIES: Miss Autumn Lin (Tel: 3400 3158, Email: qiu.lin@polyu.edu.hk)