GETTING INTO KMAn action plan for Knowledge Management

THE

KM

TEAM

RH

QAKM

IT

CultureProcessTechnologyLeadership

THE

KM

INITI

ATIV

ES

PRELIMINARY AUDIT1. Audit through online survey and team interviews

2. Consolidate the results by department and compare with other business units

3. The low score departments have to improve while the high score dpt have to share their best practices.

LEADERSHIP

A leader is someone who demonstrates what’s posible.

KNOWLEDGE CHAMPIONSNatural Knowledge Champions emerge

organically, and they are crucial in supporting the knowledge programs in the

organization. It is important to identify them based on their behavior and then

encourage a more prominent role.

SUBJECT MATTER EXPERTThe subject-matter expert (SME) are

authority in a particular area. They have the duty to engage in mentoring and

coaching others about technical subject with real-world examples, best practices, and tricks of the trade. They are the go-to

resource who helps resolve complex issues.

KNOWLEDGE CHAMPIONS

1. Write the champion guide

2. Open Space session with the future champions

3. Socialize their scope within their dpt.

SUBJECT MATTER EXPERT

1. Elaborate skill matrix

2. Identify the experts

3. Develop internal training program

CULTURE

Culture eats strategy for breakfast

COMMUNICATION

The single biggest problem in communication is the illusion that it has

taken place

George Bernard Show

COLLABORATION

You can do what I cannot do. I can do what you cannot do.

Together we can do great things.

Mother Teresa

GAMIFICATIONGamification is the use of game

mechanics and design techniques in non-game contexts to improve knowledge

management.

It works by making technology more engaging, by encouraging behaviors, by showing a path to mastery,

and by taking advantage of humans' psychological predisposition to engage in gaming.

COMMUNICATION

1. Set internal newsletter

2. Share latest news from each team

3. Invite for regular contribution

COLLABORATION

1. Plan a monday meeting to share weekly objectives

2. Plan punctual learning session

3. Explore new ways of working through world café session

GAMIFICATION1. Choose rewards

2. Select game mechanics

3. Build a company collaborator framework

4. Decide whether in-house or external implementation

5. Implement analytics program

PROCESSQuality is not an act, it is an habit

POSITIVE DEVIANCEPositive Deviance is based on the

observation that in every community there are certain individuals or groups whose

uncommon behaviors and strategies enable them to find better solutions to problems than their peers, while having access to the same resources and facing

similar or worse challenges.

LEARNING FROM FAILURESA group of MBA students are dining with a retired celebrity CEO. One asks him, “What distinguishes a successful executive?” The CEO ponders the question for 10 seconds and answers, “Two words:

Good decisions.” The student isn’t satisfied and says, “But what does it take to make good

decisions?” The CEO furrows his brow and 20 seconds later replies, “One word:

Experience.” The student is exasperated at this point and blurts out, “Okay, but what’s it

take to get experience?” The CEO frowns and thinks for 30 excruciating seconds. Finally, he replies,

“Two words: Bad decisions.”

STANDARDIZATION

If you think of standardization as the best you know today, but which is to be

improved tomorrow, you get somewhere.

Henry Ford

POSITIVE DEVIANCE

Implement community of practice (CoP)

Implement community of interest (CoI)

LEARNING FROM FAILURE

Implement After Action Review (AAR) and Before Action Review (BAR)

Implement Retrospect & Feedback SOP

STANDARDIZATION

Implement SOP for every KM initiative cited supra to determine periodicity, accesibility, formats, and responsibility

Develop a how to manual per department valid for every business unit

TECHNOLOGYTECHNOLOGY MAKES THE WORLD A

NEW PLACE

Document Management

SystemCreatecorporate taxonomy

Implement the DMS

Provide training for new users

Learning Management System

Chose e-learning platform

Integrate gamification

Encourage collaboration through WIKI

INFORMATION COLLECTION

List interesting RSS feeds and add news in internal newsletter

Choose appropriate content agregator and integrate them to corporate portal

Develop internal social bookmarking with portal integration

Subscribe to industry review

EMAIL DETOX

Integrate instant messaging for internal communication

Start with a pilot team for a first try

Integrate it with DMS and e-mail

Integrate to internal social media and corporate calendar

LAST RECOMMENDATIONSCHANGE MANAGEMENT Write a change management

guide for senior management and KM teams

Socialize the guide in small groups

Design corporate policies for communication, training and rewards

PRODUCTIVITY HACKING Implement Getting Things Done

policies Propose crowdsourcing to

decorate office with productivity quotes etc.

Write a productivity hacking guide to share with employees

© Olivier De Schutter

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