workplace violence
TRANSCRIPT
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General Consideration about Safety in Emergency Department
Montinee Sangtian, MD
Emergency Physician
Rajavithi Hospital
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Common safety and health topics: Emergency Department (ED) Module
http://www.osha.gov
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Workplace Violence Facts
70% of all workplace violence incidents do not get reported.
2637 nonfatal assaults on hospital workers (1999)
(8.3 assaults per 10,000 workers)
• Government employees have a higher rate of
violence than private sector employees
• Women are over 8 times more likely to be
victims of Workplace Violence than men
National Institute for Occupational Safety and Health : Violence: Occupational Hazards in Hospitals
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The highest frequency of violent attacks
emergency departmentpsychiatric ward waiting roomsgeriatric units.
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Violent in ED
A 1988, 127 U.S. teaching hospitals ( > 40,000 visits/yr)
• 32% reported at least one verbal threat daily
• 18% reported at least one threat with a weapon daily
• 25% reported restraining at least one patient daily
• 7% had experienced a violent death in the ED.
• 80% had a staff member injured by violence.
Lavoie FW, Carter GL, Danzl DF, Berg RL: Emergency department violence in United States teaching hospital.Ann Emerg Med1988;17:1227
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ER : Potential Hazard
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Are your ED at risk?
• emergency department > 50,000 per year
• and an average waiting time>2 hours
• were significantly associated with increased incidence of violence.
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1994 , 461 emergency medicine residents
62% were concerned about their personal safety while working in the emergency department
50% thought that security measures in their hospitals were inadequate.
1999, survey of psychiatry residents
36% had been physically assaulted in residency.
Resident Life
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Well, we work in the high risk area of violent.
How should we prepare for the situation…..???
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However, only 40% of hospitals surveyed provided formal nursing education on violent.
The survey found that 24- hour security was in place at only 23% of emergency departments.
Ummm…………
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Security in Emergency Department
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PREPARING THE EMERGENCY DEPARTMENT TO PREVENT VIOLENCE
Only 21.4% control access to the emergency department during high-risk hours
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War or ED ?
Weapons carriage in ED : 4% to 8%
5.4 weapons a day using a metal detector.
26.7% of major trauma patients were armed with lethal weapons.
Ordog GJ: Weapons carriage among major trauma victims in the emergency department. Acad Emerg Med1995;2:109
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all violent patients are armed (until proved)
especially those presenting with major trauma.
Ordog GJ: Weapons carriage among major trauma victims in the emergency department.Acad Emerg Med1995;2:109
Should assume :
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What is EP’s role in violent?
Emergency physician should…
control the patient and the situation
diagnose and treat reversible causes of violence
protect the patient and staff from harm
Scene Safety
Preservation of Evidence and Documentation
Reporting
Duty to warn Third Parties
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ECombative patients : Organic or Functional ?
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FIND ME
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Positive Predictor
Male
Prior history of violence.
Drug or Alcohol abuse
Not Reliable
Ethnicity
Diagnosis
Age
Marital status
Education
Predictors of Violence Patients
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PREPARING THE EMERGENCY DEPARTMENT
TO PREVENT VIOLENCE
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PREPARING THE EMERGENCY DEPARTMENT TO PREVENT VIOLENCE
Security Personnel
Patient Searches (Early recognition)
Alarm Systems (Direct to local police)
Limited Access to the Emergency Department
Controlling flow into the emergency department
Use of a Designated Room
Prevention
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• To control the factors in the environment that encourage the development of frustration and aggression.
Primary
Prevention
• involves response to pre-violent agitation and aggression.
Secondary
Prevention
• To limitation of the actual act of violence itself once it has occurred
Tertiary
Prevention
Prevention
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Prevention : Primary prevention
To control the factors in the environment that encourage the development of frustration and aggression.
Attempts to shorten waiting times .
Pleasant waiting room environment.
The presence of surveillance cameras and a visible security force also act as deterrents (although their implementation is a form of tertiary prevention).
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Secondary prevention
involves response to pre-violent agitation and
aggression.
• Early recognition of high-risk patients
• Managing Aggression
• Communication
• Non-verbal communication
• Defusion strategies
• De-escalation techniques and skills
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De-escalation Technique
1. Simple Listening
2. Active Listening
3. Acknowledgement
4. Allow Silence
5. Agreeing
6. Apologizing
7. Inviting Criticism
8. Develop a Plan
WHEN NOTHING WORKS : Explain what will happen next if
the angry person does not follow the instruction you offer.
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• Give clear, brief, assertive instructions
• Explain your purpose or intention
• Negotiate options
• Avoid threats
• Move towards a “safer place” (i.e. avoid being trapped in a corner)
• Ensure your non-verbal communication is non-threatening• Allow greater body space than normal• Appear calm, self controlled, and confident without being
dismissive or over-bearing
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• De-escalation is a very difficult and humbling skill.
• You cannot be unsure of your own pride or self-esteem.
• You must be able to control your own anger.
• You must be able to see the bigger picture.
• You must be willing to practice what you’ve learned.
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NEVER THREATEN unless you are prepared to take the next step !
Once you have made a threat, or given an ultimatum, you have ceased all Negotiations and put yourself in a potential win-lose situation.
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Tertiary prevention
To limitation of the actual act of violence itself once it has occurred.
Physical and chemical restraints are used, and security and police intervention are often needed.
Emergency department protocols.
Security measures.
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Restrain and SeclusionThe Joint Commission on Accreditation of Health Care Organizations (JCAHO)
1. The implementation of restraint or seclusion is limited to emergencies where imminent risk of harm exists to patient or others.
2. Staff is trained and competent to apply restraint safely.
3. Staff is trained to minimize the use of restraint.
4. Patients in restraints are regularly evaluated and monitored.
5. Orders for restraint use are provided by licensed practitioners and are time limited.
6. Medical records document that the use of restraint or seclusion is consistent with organizational policy.
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American College of Emergency Physicians. Emergency physicians’ patient care responsibilities outside of the emergency department [policy statement];
Approved September 1999. Ann Emerg Med 2000;35:209
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The violent patient suffered as well !
13% of hospitals reporting injuring patients
while restraining them, including one
strangulation death.
Litigation was pending in 16% of surveyed
emergency departments because of restraint
of patients.
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Prevention Strategies that Work
• Metal Detectors installed in a Detroit Hospital prevented the entry of 33 handguns, 1,324 knives, and 97 macetype sprays in 6 months
• A system of restricting movement of visitors in a NYC hospital using identification badges and passes limiting visitors reduced violent crime by
65% in 18 months
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KEY CONCEPTS
Emergency department staff should be trained to recognize the early signs of impending violent behavior and to implement appropriate de escalating techniques.
Every emergency department should have a formal plan of action to deal with violent patients.
Violent patients should be evaluated for possible medical and psychiatric conditions
An ounce of prevention is worth a pound of cure.
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References and Further Reading
• ACEP Policy Statement : 2009 Policy Compendium
• Joint commission on accreditation of healthcare organization (JCAHO) Standard 2009
• Rosen’s emergency medicine, 6th ed, ch.189
• Emergency Psychiatry: Principles and Practice, By Rachel Lipson Glick, Jon S Berlin, Avrim Fishkind
• Managing violent and aggression : a manual for nurses and health care workers, Tom Mason, Mark Chandley
• Security in the Health Care Environment. By David H. Sells, Jr.; published by Aspen Publishers, Inc.
• Guidelines for Preventing Workplace Violence for Health Care & Social Service Work : www.ohca.gov
• www.crisisprevention.com
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Case Studies
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Deadly shootings at US army base
A US Army major has opened fire on fellow soldiers at the Fort Hood military base in Texas, killing 13 people and injuring 30, officials say.
http://news.bbc.co.uk/2/hi/americas/8345713.stm
Major Nidal Malik Hasan, Psychiatrist
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